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Scenario-
Based
Salesforce
Interview
Questions
(Developer)
1. I want to delete 30,000 customer records
but do not want anyone else to recover them.
What can I do?

If you are applying for the role of a Salesforce

administrator, you can expect the interviewer
to ask such operation-based questions. These
questions test your familiarity with the system
and help the interviewer determine if you have
the skills to solve Salesforce operational
challenges for other users. You can explain
these questions by specifying the command or
procedure that solves the issue and how you
use it.Example: "Salesforce makes it easy to
bulk delete records permanently using the
hard delete option. The difference between
delete and hard delete options is that the
former sends the deleted records to the
Salesforce recycle bin, where it remains for 15
days. The hard delete erases all records
permanently from the Salesforce system with
no way to recover it."
2. How do you pass data from a child to a
parent component?

The hiring manager might ask this question

to test your knowledge of the Salesforce
Lightning platform. Components are crucial
in facilitating communication between
different objects on the Lightning platform.
When you create a component inside another
component, it creates a parent-child
relationship.Example: "The first step is to
create a custom component event with the
required attributes to facilitate
communication between the child and the
parent components. Register an event in the
child component using the Aura tag and fire
an event using a trigger like "button onclick"
or "onchange of input text". Every time the
trigger occurs in the child component, it calls
the custom event and passes the required
parameters to the parent component."
3. How to convert a 15-digit record ID to an 18-
digit record and vice versa?

The interviewer might ask you questions like

these that require you to perform specific tasks.
These questions help the interviewer test your
knowledge of using suitable Salesforce
functions to complete these tasks. You can
prepare for similar questions by revising
essential Salesforce functions before the
interview and updating your knowledge on
them.Example: "We can use the CASESAFEID()
in the formula field to increase its value from 15
to 18 digits. To decrease the field size, remove
the last three digits. Salesforce automatically
truncates the field size from 18 to 15."
4. Can you suggest a few security best
practices to safeguard our critical data while
using Salesforce products?

Security is one of the biggest reasons

organisations are hesitant to implement cloud-
based solutions like Salesforce. Salesforce
administrators ensure the safety of customer
data stored and transmitted using Salesforce
products. By suggesting different safety
procedures and best practices, you can
demonstrate to the recruiter that you prioritise
data security, creating a favourable impression
that might help you secure the role.Example:
"The first security measure I recommend is
enabling multi-factor authentication to add an
extra layer of protection against phishing
attacks, account takeovers and credential
stuffing. I use Salesforce health check regularly
to identify and fix vulnerable security settings
with each new update.
5. What is the difference between custom
and standard reports?

Interviewers might include a few questions that

ask you to explain the differences between two
features in a Salesforce product. When
answering a question that discusses the
difference between two things, you can first
describe the definition or highlight of each
element and then explain how they vary. This
approach demonstrates that you have
thorough knowledge about the feature and
understand its usage accurately.Example: "A
report type in Salesforce is a template that
makes reporting easier and straightforward.
The report type determines the records and
fields available for use and defines the
relationships between a primary object and its
related objects. In Salesforce, the two basic
report types are standard and custom.A
standard report is the default type and
Salesforce automatically generates it when you
create objects and define the relationships
between them.
A custom report is a user-created report and
the admin can specify all the fields available to
users while creating it. It also has the
functionality to associate up to four objects. It is
like instructing Salesforce that you need
specific objects with pre-defined fields
whenever you use the report."
6. As a Salesforce administrator, how would
you give access to users to knowledge
articles?

A Salesforce administrator's primary

responsibility is to make it easy for others to use
Salesforce products. As an administrator, part of
your role is defining user access levels to ensure
all users have access to required features. The
interviewer might ask similar questions to
check if you have the expertise to handle
different requests from users with varying
access grants.Example: "We can assign user
knowledge licence by changing the status of
the knowledge user checkbox to 'true' on the
user detail page. This ensures that the specific
user has access to all knowledge articles."
7. What error does the system show when
you create a new active escalation rule when
another active rule is already in place?

The interviewer might try to confuse you by

asking tricky questions like these. The
question's wording might make you think that
the Salesforce CRM shows an error message
when you create a new escalation while
another escalation already exists. But the actual
response is that the CRM does not display an
error message in this scenario.Example: "No,
there are no error messages. Instead, the
Salesforce CRM marks the old escalation as
inactive and the new escalation becomes the
active rule. This is because the CRM permits
only one escalation to be active
simultaneously."
8. Can you explain a few ways to call an Apex
class in Salesforce?

Apex is an object-oriented programming

language that helps developers execute the
transaction and flow control statements on
Salesforce servers. If you are applying for the
position of a Salesforce developer, you can
expect the interviewer to ask you a few Apex
questions to check your coding proficiency in
the language. While preparing for the
interview, read the job description carefully to
understand the specific requirements and
revise appropriate coding topics.Example:
"There are several ways to call the Apex class.
Some of the popular methods include using
triggers, from the developer console, using
JavaScript links, from the Visualforce page,
from another class or by using the homepage
components."
9. What happens if the developer does not
declare a class as 'with sharing' or 'without
sharing'?

Hypothetical "what happens" questions are

common in a scenario-based interview. The
interviewer asks these questions to evaluate
your critical thinking skills and check if you
understand the various possibilities of the
situation. To answer this question, you can
explain the different options and share
suggestions on how the developer could avoid
similar problems.Example: "When the
developer does not declare a class using "with
sharing" or "without sharing" attributes, the
class does not consider the various sharing
rules. But, if another class with the 'with
sharing' attribute calls the first class, it
considers the corresponding sharing rules. If a
"without sharing" class calls another "with
sharing" class, the system executes the
methods inside the "without sharing" class."
10. Assume a manager who oversees a team
of 20 users is leaving the organisation. What
happens if I inactivate the manager?

This question tests your knowledge of role

hierarchy, assignment rules and the approval
processes. The interviewer provides such
hypothetical situations to evaluate if you would
be able to handle such similar situations later in
the workplace. You can answer these questions
by explaining your solution and why you feel it
is the best possible option.Example: "The best
approach is to deactivate the manager's
account and reassign the team to another
manager. To prevent users from logging into
the account during the reassignment, I suggest
that we can freeze the team member's
accounts temporarily by using the "freeze"
button on the user record. Once the
reassignment is over, we can deactivate the
freeze button and continue with the new
hierarchy."
 Salesforce is a popular customer relationship
management (CRM) tool used across industries.
Interviews are a crucial part of the recruitment
process when applying for Salesforce jobs.

If you are looking for an advanced role as a

Salesforce administrator or developer,
Lightning, CPQ preparing for scenario-based
interview questions can help you demonstrate
your technical knowledge and coding skills to the
interviewer.

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