Maybank2E-Regional Cash

User Guide

User Guide v1.4

Table of Content

1) How to get started Slide No.

 First Time Log In 5
 Log In 7
 Log Out 8
 Change Password 9
 Change Language 10

2) Administration
 Template Maintenance 12
 Beneficiary Maintenance 16
 User Notification 19

User Guide v1.4 2

Table of Content

3) Information Management Slide No.

 Portfolio 23
 Net Worth 24
 Deposits 25
 Consolidated Balance 26
 End of Day Balance 27
 Account Statement 28
 Payment Details 29
 Balance Inquiry 30
 Transaction Activity 31
 Float Balance 32
 Where to retrieve the report 33

4) Payables Management
 Make Payment via Data Entry 35
 Make Payment via File Upload 37
 Authorise Payment 39

User Guide v1.4 3

 1) How to Get Started
 First Time Log In
 Log In
 Log Out
 Change Password
 Change Language

User Guide v1.4

User Guide
How to Get Started – First Time Log In

Steps for First Time Log In

To login, go to https://www.maybank2e.com/index.html, and click Upon successful login, you are required to key in the One-Time-
1 3
“Cash Management”. Password (OTP). The OTP is a 6 digit security code.
* Please ensure you have your Maybank letter, pin mailer and token.

2 Fill in your login credentials as required below; 4 You can obtain your OTP password by pressing the OTP button
1. Corporate ID, User ID and Country: Details can be obtained on the bottom right of your Maybank2E-Regional Cash token.
from Maybank letter
2. Temporary Password: Detail can be obtained from the pin
mailer and click ‘Login’.

User Guide v1.4 5

User Guide
How to Get Started – First Time Log In Cont’d

Steps for First Time Log in Cont’d

Key in the OTP and click ‘Submit’. Once you have successfully changed your password, you will be
5 7 directed to the main Maybank2E-Regional Cash page to proceed
with your banking matters.

6 You will be required to replace your Old Password with a New

Password. Re-enter your New Password in the Confirm
Password field. Click ‘Update’.
*Note: The password should consist of alphanumeric characters only.

User Guide v1.4 6

User Guide
How to Get Started - Log In

Steps to Log In

1 To login, go to https://www.maybank2e.com/index.html, and click 3 You can obtain your OTP by pressing the OTP button on the
“Cash Management”. bottom right of your Maybank2E-Regional Cash token.

4 Key in the OTP and click ‘Submit’.

2 Fill in your login credentials as required below :Corporate ID,

User ID, Password and country), and click ‘Login’.

5 You will be directed to the main Maybank2E-Regional Cash page

to proceed with your banking matters.

User Guide v1.4 7

User Guide
How to Get Started - Log Out

Steps to Log Out

1 Click “Logout” to log out from the system. 3 Click (x) to close the Thank You message.

Upon successful logout, you will be prompted the following You will be directed back to the main Maybank2E-Regional Cash
2 message.
4 login page.

User Guide v1.4 8

User Guide
How to Get Started - Change Password

Steps to Change Password

1 Upon successful login, click on the 'Setting’ button on the top right of Tips to safeguard your password
the home page.

 Please make sure you login at the correct Maybank2E-

Regional Cash URL / Address at
< https://www.maybank2e.com/index.html <

2 Next, click ‘Password’ to change to a new password.  Never login via email links

 Never reveal your PIN / Password to anyone

 Suspect a fraud? Email us at

> [email protected] <

3 Fill in the details required (Old Password, New Password and re-
enter New Password in the Confirm Password field). Then, click
‘Update’ to submit your new password.
*Note: The password should consist of alphanumeric, characters and symbols

User Guide v1.4 9

User Guide
How to Get Started - Change Language

Steps to Change Language

1 Click on the 'Setting’ button on the top right of the home page. 4 You will be prompted the following message. Click “Ok”.

In order to ensure the new language is being registered, go to

2 Next, click ‘Language’ to change to a new language. 5 “Setting” and click “Save”.

3 Select your preferred language and tick ( . 6 Click “Ok”.

User Guide v1.4 10

 2) Administration
 Template Maintenance
 Beneficiary Maintenance
 User Notification

User Guide v1.4

User Guide
Administration - Template Maintenance

Steps to create New Template

Fill in the mandatory fields (Section A, B and C) and click
1 To create a template, click ‘Administration’. 3 ‘Preview’.

Next, select mandatory fields (Provider, Product and Template

2 Mode) and click ‘Add’.
4 If the details are entered correctly, click ‘Submit’ for approval.

User Guide v1.4 12

User Guide
Administration - Template Maintenance Cont’d

Steps to create Template from Payment Confirmation Page

To create a template from payment confirmation page, click ‘Save as Then, fill in the mandatory fields (Section A, B and C) and the
1 template’ before submitting the adhoc payment request.
2 click ‘Preview’.

3 If the details are entered correctly, click ‘Submit’ for approval.

User Guide v1.4 13

User Guide
Administration - Template Maintenance Cont’d

Steps to create Template from Transaction Status Inquiry

To create a template of Transaction Status Inquiry page, click on the
1 Ref No hyperlink to save that transaction as a template.
2 To save the transaction as a template, click ‘Save as Template’.

User Guide v1.4 14

User Guide
Administration - Template Maintenance Cont’d

Steps to create Payment Template from a Saved Template

Fill in all the mandatory fields (Section A, B and C) and click
1 At the transaction entry page, click ‘Select Transaction Template’. 3 ‘Preview’.

Then, select the Transaction Template and click ‘Confirm’. If the details are entered correctly, click Submit’ for approval.
2 4

1
2

User Guide v1.4 15

User Guide
Administration – Beneficiary Maintenance

Steps to add Beneficiary

To add beneficiary, click ‘Administration’ and select ‘Beneficiary
1 Inquiry’ under Beneficiary Registration tab.
3 Fill in the mandatory fields and click ‘Preview’.

2 Then, click ‘Add’ to add a new beneficiary. 4 If the details are entered correctly, click ‘Submit’ for approval.

User Guide v1.4 16

User Guide
Administration – Beneficiary Maintenance Cont’d

Steps to modify Beneficiary details

1 To modify Beneficiary details, click ‘Administration’ and select 4 Next, click ‘Modify’.
‘Beneficiary Inquiry’ under Beneficiary Registration tab.

Then, enter a Beneficiary /Staff/ Remitter Code or click ‘Search’

2 for beneficiaries listing.
5 Once all the details have been modified, click ‘Preview’.

Click on a Beneficiary/Staff/Remitter Code hyperlink to modify

23 6 If the details are entered correctly, click ‘Submit’ for approval.
the details of a beneficiary.

User Guide v1.4 17

User Guide
Administration – Beneficiary Maintenance Cont’d

Steps to delete Beneficiary

To delete beneficiary, click ‘Administration’ and select ‘Beneficiary
1 Inquiry’ under Beneficiary Registration tab.
4 Click ‘Delete’ in the details page.

Then, enter a Beneficiary /Staff/ Remitter Code or click ‘Search’ You will be prompted the following message. Click ‘Ok’ to
2 for beneficiaries listing.
5 confirm the deletion.

Click on a Beneficiary /Staff/ Remitter Code hyperlink that is Once the record has been successfully deleted, it will route you
23 6
intended for deletion. to acknowledgement page as shown below.

User Guide v1.4 18

User Guide
Administration – User Notification

Steps to configure Notification-Users

To configure your Notification-Users, click ‘Administration’ and You will be prompted the following message. Click ‘Submit’ for
1 select ‘Notification Setup’.
4 confirmation.

A list of users will be displayed. Click the User ID hyperlinks to

2 edit their notification type.

Once the record has been successfully submitted, it will route

5
you to the acknowledgement page as shown below.

Next, tick on the notification type that the user intends to be

3 notified. Then click ‘Save’.

User Guide v1.4 19

User Guide
Administration – User Notification Cont’d

Steps to add Notification-Users

1 To add Notification -Users, click ‘Administration’ and select 4 You will be prompted the following message. Click ‘Submit’ for
‘Notification Setup’. confirmation.

Tick the notification type that the user intend to receive. Then
2 Then, click ‘Add’. 5 click ‘Save’.

You will be prompted the following message. Click ‘Submit’ for

3 Enter the User ID and click ‘Search’ to search for the user. 6 confirmation.

User Guide v1.4 20

User Guide
Administration – User Notification Cont’d

Steps to delete Notification-Users

To delete Notification-Users, click ‘Administration’ and select You will be prompted the following message. Click ‘Submit’ for
1 ‘Notification Setup’.
3 confirmation.

Select the user that is intended for deletion by ticking the Once the record has been successfully submitted, it will route
2 checkbox (), then click ‘Delete’.
4 you to the acknowledgement page as shown below.

User Guide v1.4 21

 3) Information Management
 Portfolio
 Net Worth
 Deposits
 Consolidated Balance
 End of Day Balance
 Account Statement
 Payment Details
 Balance Inquiry
 Transaction Activity
 Float Balance
 Where to retrieve the report

User Guide v1.4

User Guide
Information Management - Portfolio

Steps to view your Portfolio

To view your portfolio, click ‘Portfolio’ and select ‘Overview’ under Below is a sample of a global dashboard view of your entire
1 3
Account Management tab. Maybank portfolio. You can choose to download or print this
statement.

At the Portfolio Summary page, you can view the entire

2 accounts’ summaries by selecting ‘All’ and click ‘Go’.

1 2

User Guide v1.4 23

User Guide
Information Management - Deposit

Steps to view your Deposits

To view your deposit, click ‘Deposit’ under Portfolio Summary page. Below is a sample of a Deposit-Current Account Details. Click
1 3 ‘Transaction Activity’ to view your account activity.
You can choose to view your company / subsidiary deposit by
clicking on the Company dropdown list or by typing in your Account
Number. Then, click ‘Go’.

1 2

Then, you can click on any of the Account Number hyperlink. to You can either choose ‘Today’ or ‘History’ then click ‘Search’ to
2 view the account’s transaction details.
4 view your current or past account activities.

1 2

User Guide v1.4 24

User Guide
Information Management – Net worth

Steps to view your *Net Worth

To view your net worth, click ‘Portfolio’ and select ‘Net Worth’ under Should you need to know the transaction details of a particular
1 3 account, click any of the Account(s) hyperlink.
Account Management tab.

You will be directed to view your net worth. Here, you are able
2
to view your assets and liabilities including financial ratios. You
may also download or print this statement.

*Note: Net Worth inquiry screen enables you to view your assets and liabilities across all
accounts tagged to your profile.

User Guide v1.4 25

User Guide
Information Management – Consolidated Balance

Steps to view your *Consolidated Balance

To view your consolidated balance, click ‘Portfolio’ and select You can choose to download or print this statement.
1 3
‘Consolidated Balance’ under Account Management tab.

A whole list of accounts will be displayed. Should you need to

2
know the transaction details of a particular account, click on any
of the Account No hyperlink.

*Note: The Consolidated Balance page displays all account balances. Inclusive of main
corporate account and all its subsidiaries.

User Guide v1.4 26

User Guide
Information Management – End Of Day Balance

Steps to view your *End Of Day balance

1 To view your End Of Day(EOD) balance, click ‘Portfolio’ and select 3 Below is a sample of an EOD Balance Inquiry. You can choose to
‘EOD Balance Inquiry’. download or print this statement.

1
2

Then, select the mandatory fields (Product, Account Number

2
and Month) and click ‘Search’.

1 2

*Note: The End Of Day balance enables users to view the balances of their accounts on a
specific month.

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User Guide
Information Management – Payment Details

Steps to view your *Payment Details

1 To view your payment details, click ‘Portfolio’ and select ‘Payment 3 Below is a sample a of a Payment Details. Should you need to
Details’. know the transaction details of a particular payment, click any
of the Transaction Type hyperlink.

1
2

Then, select the Payment Details fields (Transaction Type, Below is a sample of a Foreign Currency Bank Draft. You can
2 4
Value Date and an Account Number) and click ‘Search’. choose to download or print this statement.

1 2

*Note: Users can only view today’s payment details (Applicable for Telegraphic Transfer (TT),
Real-Time Gross Settlement (RTGS) and Foreign Currency Bank Draft (DD)).

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User Guide
Information Management – Balance Inquiry

Steps to view your *Balance Inquiry

1 To view your balance inquiry, click ‘Cash’ and select ‘Balance Inquiry’ 4 Below is a sample of a balance inquiry. Should you need to know
under Today’s Inquiry tab. the account details, click the Account Number hyperlink.

2 Then, select the product type and click ‘Search’.

5 Below is a sample of a Balance Inquiry-Current Account Details.

You can choose to download or print this statement.

1 2

3 Once a product is selected, (e.g. current account), a list of all

the current accounts will be displayed .Select the Account No
that you wish to view by ticking the checkbox () and click
‘Submit’.

*Note: Users can view balance inquiry for Current Accounts, Fixed Deposits, Term Loans and
MT941 only.

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User Guide
Information Management – Transaction Activity

Steps to view your *Transaction Activity

1 To view your transaction activity, click ‘Cash’ and select ‘Transaction 3 Below is a sample of a Transaction Activity. You can choose to
Activity’ under Today’s Inquiry tab. download or print this statement.

2 Then, select mandatory fields (Product and Account number)

and click ‘Search’.

*Note: Users can view Transaction Activity for Current Accounts, Savings Accounts, Nostro
Accounts, Unit Trusts and Other Bank Accounts (MT940/MT950/MT942)only .

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User Guide
Information Management - Float

Steps to view your *Float

Below is a sample of a float inquiry. Should there be any expiry
1 To view your float inquiry, click ‘Cash’ and select ‘Float Inquiry’. 3 date, click on the Expiry Date hyperlink to view the float details.

Below is the sample of Float Inquiry-Detail. You can choose to

2 Then, select the Account Number and click ‘Search’. 4 download or print this statement.

1 2

*Note: Users are allowed to perform inquiry of Float status for Current Accounts only. The
Float reports available are one-day float, two-day float, other float and total float.

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Quick User Guide
Information Management – Account Statement

Steps to view your *Account statement

1 To view your account statement, click ‘Portfolio’ and select ‘Account 4 To view bank statement, click ‘Portfolio’ and select ‘Bank
Report’ under Account Statement tab. Statement’ under Account Statement tab.

1 1

2
2

2 Then, select mandatory payment fields (account number and 5 Then, select the month and click ‘Search’ button.
date range) and click ‘Search’ button.

1 2 1 2

Below is a sample report of your account report. You can choose 6 Below is a sample report of your bank statement. Select the
3
to download or print this statement. account numbers that you wish to generate into a report by
ticking the checkbox () and click ‘Download’ button.

*Note: Users can only view account statement for Current Accounts and Savings Accounts.
Account report only display individual bank statement while Bank statement allows user to
select multiple account number for statement request

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Quick User Guide
Information Management – How to retrieve the report

Steps to retrieve the report

1 Once you have selected the type of file you wish to download, you 3 Below is a sample of account report.
will be prompted with following acknowledgement message as
below.

2 Then, click “Home” button and it will route you to Listing page.
Select the report that you wish to download by ticking the
checkbox () and click ‘Download Select’.

Below is a sample of bank statement report.

4

User Guide v1.4 33

 4) Payables Management
 Make payment via Data Entry
 Make payment via File Upload
 Authorise Payment

User Guide v1.4

User Guide
Payables Management – Make Payment via Data Entry

Steps to Make Payment (1/2)

Click on ‘Cash’ then ‘Payment’ Fill in the mandatory information required that are marked with
1 3
an asterisk (*).
* Note: Any incorrect or missing information in mandatory fields may result in
unsuccessful payment to your beneficiaries.

1
2

2 Next, select the preferred product. 4 Once all the information are filled, click ‘Next’.

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User Guide
Payables Management – Make Payment via Data Entry Cont’d

Steps to Make Payment (2/2)

5 Before submitting the payment, you will be prompted to revalidate

all the information given. If there are any amendments, click ‘Back’.
Otherwise, click ‘Submit’ to confirm the payment.

6 Once a payment has been submitted, the transaction will be

sent to an authoriser for approval.

User Guide v1.4 36

User Guide
Payables Management – Make Payment via File Upload

Steps to Make Payment (1/2)

1 Click on ‘Cash’ then ‘File Upload’. 3 Next, select “MY File Upload” under the File Format dropdown
list.

2 Then, select “Domestic Payments (MY)” from the Product 4 Click “Browse” to upload payment file, then click “Upload File(s)”.
dropdown list.

User Guide v1.4 37

User Guide
Payables Management – Make Payment via File Upload Cont’d

Steps to Make Payment (2/2)

Once the record has been successfully submitted, the transaction It will route you to Task List page with a full list of payments
5 7
will be sent to an authoriser for approval. You will receive an pending for authorisation. Should you need to know the
acknowledgement message as below. transaction details of a particular payment, click any of the
Reference No hyperlink.

6 Should you need to know the transaction status, click ‘here’

hyperlink as shown below

User Guide v1.4 38

User Guide
Payables Management – Authorise Payment

Steps to Authorise Payment (1/2)

Once authoriser has logged in, click ‘Tasklist’ tab and select ‘Tasklist’. Should you need to know the transaction details of a particular
1 3
payment, click any of the Reference No hyperlink. If the
payment details have been verified, tick the checkbox () and
click ‘Approve’.

2 Then, click ‘Search’ to find payments that are pending for 4 You will be prompted the following message and given a
authorisation. challenge code.

User Guide v1.4 39

User Guide
Payables Management – Authorise Payment Cont’d

Steps to Authorise Payment (2/2)

Using the Maybank2E-Regional Cash token, press “Sign” at the Once you have approve the payment, it will route you to
5 7
bottom left of the token and key in the Challenge Code. Then, press acknowledgement page as shown below.
“Sign” again to obtain your authorisation code.

Payment process is now completed and will be sent to the Bank

for processing.
Next, key in the authorisation code displayed on your
6
Maybank2E-Regional Cash token and click “Ok” .

User Guide v1.4 40

 For more information, kindly contact our helpdesk at 1-300-88-7788 or email them at
[email protected]

User Guide v1.4