DIGISMART

IMPORTANT INFORMATION DOCUMENT - Credit Cards

Dear Customer,
Thank you for applying for Standard Chartered Credit Card (“Card”). We would like to keep you informed of the key terms and conditions relating to
your Card. We trust that you have received, read and understood the Customer Terms and the Credit Card terms, which apply to Cards and agree to
abide by them.
Note: Cards are a credit mechanism for short term credit needs/everyday spend categories. Should you have long term funding requirements, we do
have a range of products for the same. Do call our Helpline (numbers set out at the end of this document) for further details. We would like to draw
your attention to these key terms.
1. Payment of your Card bills: Payment of your Card bills can be done by the following means:
• Online banking
• Bill Desk: From different bank accounts directly to your Card account.
Visit https://www.billdesk.com/pgmerc/standardchartered/index1.htm
• NEFT / IBFT: From your bank account directly to your Card account by quoting the IFSC code SCBL0036001 and the address as MG Road,
Mumbai.
• Visa Money Transfer: In case of Visa franchisee credit cards, pay through your bank account using Visa Money Transfer. Fees for Visa
Money Transfer may be levied by the initiating bank.
• Standard Chartered Online Banking: Standard Chartered account holders can pay through an account transfer.
• NACH: NACH (National Automated Clearing House) facilitates standing instructions from your account to the credit card. This can be initiated
by submitting an NACH form authorizing transfer of funds. This form needs to be attested by the bank from where the payment needs to be
made. You are responsible for ensuring that the debit instruction is honoured.
• Cheque/Draft Payment: Dropping a cheque or a draft in favour of your Standard Chartered Bank Card no. xxxx xxxx xxxx xxxx (your 16 digit
Card number) into any of our Cheque Collection Boxes. Visit www.sc.com/in for the complete list of the locations of Cheque Collection Boxes.
The cheque or draft needs to be complete in all respects.
• Make your payments at least 3 working days in advance of your Payment Due Date to facilitate the timely credit of the funds into your Card
account. Note that your credit limit will only be increased by the amount you have repaid after our receipt of your funds.
• If you hold multiple Cards or EMI accounts with us, please give us clear instructions on the allocation of payment to these various Card
accounts on the reverse of your cheques. If you are issuing separate cheques for each Card account, then, you should clearly specify “Not
to allocate” on the reverse of the cheque.
• Cash: Cash payments can only be deposited at our branches using teller facilities.
Please make separate payment against each of Cards/ Instabuy Accounts. In the absence of separate payment, we may apportion/ distribute
the payment to clear the outstanding in order to keep your account in good credit standing. We will apply the funds first towards clearance of
the Minimum Amount Due in respect of all Card accounts you hold with us. Thereafter, the excess payment will be allocated sequentially
towards payment of the Card account with highest balance. If any of your Card account is overdue, we reserve the right to prioritize payments
to overdue accounts first as per our internal policy. For further details visit < https://www.sc.com/in/credit-cards/payment-apportionment/>"
2. Levy of Interest: Note: Monthly payments will be applied first towards meeting the previous outstanding amounts.
Option How Interest will be levied Example
1. If FULL payment of Total Outstanding No Interest will be charged
#

is made every month before Payment

Due Date.
2. If PARTIAL payment of Total Interest will be charged for all transactions 1st Aug: Statement with with previous outstanding of
Outstanding is made every month incurred in the current statement from the ` 10,000 with payment due date of 18th Aug; 15th Aug:
before Payment Due Date. transaction date till the Statement Date. Transaction for ` 3,000; 18th Aug: Payment of ` 8,000
The closing balance in the previous statement received; 1st Sep: Current statement generated with
will attract interest, from one day post the interest charges for a) ` 10,000 from 2nd Aug to 17th
Statement Date till one day prior to the date of Aug, b) ` 2,000 from 18th Aug to 1st Sep, c) ` 3,000
payment, in the current statement. The balance from 15th Aug to 1st Sep.
after payment will attract interest from the date
of payment till the Statement Date.
3. If you usually make PARTIAL The closing balance as per your previous Previous Statement Date: 1st Aug: Statement
payment, but in the CURRENT month statement will accrue interest until the date of generated with outstanding of ` 10,000 with payment
you have made FULL Payment of the payment due date as 18th Aug; 15th Aug: Payment received for
Total Outstanding before the Payment ` 10,000. ` 10,000 will attract interest from 2nd Aug to
Due Date 14th Aug (13 days in August)
#
Does not include Cash transactions ^ Interest debited in this case will be = 10,000 x 3.75% x 13/31 = ` 157.26
3. Annualized Percentage Rate (w.e.f. 1 May 2021): The monthly interest rate is annualized to arrive at the annualized percentage rate
(APR). Monthly interest rate of 3.75% pm is annualized to arrive at an APR of 45% for all Standard Chartered Credit Cards. However, for
all instant credit card variants, the monthly interest rate is 1.99% pm (APR of 23.88%). Cash transactions will attract an interest rate of
3.75% pm (APR of 45%).
4. Minimum Amount Due (“MAD”): The minimum amount due every month shall be higher of the following (a) 5% of statement outstanding or (b)
sum total of all installments billed, interest, fees, other charges, amount that is over limit and 1% of the principal or (c) ` 250. Incase you have an
unpaid minimum amount due from the previous month, the same will be added to the minimum amount due for the current month (as calculated
above).
 In case of default or if the statement balance is less than ` 250 the entire outstanding amount may have to be paid. If you spend ` 10,000
and pay back exactly the MAD every month, it will take approximately 6.5 years to pay back the complete amount. We therefore suggest
that whenever your cash flow allows you, do pay back substantially more than your minimum payment due.
5. Interest-free (Grace) Period: The Payment Due Date on your Card can be between 18 and 25 days after the Statement Date (Please
check your statement for your exact Payment Due Date). Therefore, the interest-free credit period can range from 18-48 days to 25-55 days
depending on your Payment Due Date. The interest-free period does not apply for cash advances and revolving balances. For these, interest is
charged from the date of the transaction. We reserve the right to change this interest-free period by giving you notice.
Example: Assume that your Statement Date is 2 Nov (covering transactions billed between 3 Oct and 2 Nov) and your Payment Due Date is 24
Nov. You have paid the total amount due by 24 Nov (making you eligible for interest-free period). In this case, the Payment Due Date is 22 days
after the Statement Date and the interest-free period will range from 22-52 days. • For a transaction billed on 3 Oct, the interest-free period is 52
days (from 3 Oct to 24 Nov) • For a transaction billed on 2 Nov, the interest-free period is 22 days (from 2 Nov to 24 Nov)
6. Raising transaction dispute for Electronic Banking Transactions**: You have to promptly report any unauthorized transaction including
electronic banking transaction** on the credit card to the Bank either through Phone Banking, Email Channel, Online Banking or Branch,
ensuring that there is no delay in reporting. Your liability for the unauthorised transaction due to third party breach will be determined in
accordance with the Bank’s Policy on Limited Liability of Customers in Unauthorized Electronic Banking Transactions (“Policy”), which is available
on the Bank’s website at <https://av.sc.com/in/content/docs/in-limited-liability-noteonwebsite.pdf>. Your ‘liability’ is linked to the timeframe within
which you report any unauthorized transaction on the credit card to the Bank, and more details on that are available in the Policy. If the
investigation done by the Bank is incomplete or inconclusive within 10 working days from the date of notification by you of the unauthorized
transaction, the Bank will provide a provisional credit or a shadow credit of the disputed amount to you (in accordance with the Policy). The
provisional credit or shadow credit shall be value dated (subject to the unauthorized transaction being reported to the Bank within 7 working days)
to be as date of the transaction as undertaken on your credit card, so that there is no interest for this transaction. If the investigation outcome
reveals that there has been negligence/ compromise of the secured credentials by you, then the provisional credit or the shadow credit will be
reversed by the Bank and interest/charges will be applicable as per terms.
**Electronic banking transactions can be divided into two categories. • Remote/ online payment transactions (transactions that do not require physi-
cal payment instruments to be presented at the point of transactions e.g. Internet banking, mobile banking, card not present (CNP) transactions),
Pre-paid Payment Instruments (PPI), and • Face-to-face/ proximity payment transactions (transactions which require the physical payment instru-
ment such as a card or mobile phone to be present at the point of transaction e.g. ATM, POS, etc”. You may report an unauthorised transaction
including an electronic banking transaction through our toll free no. 18002586465 or by logging into Online Banking or SC mobile and also by
logging a dispute through E-mail id [email protected] which is also available on our website https://www.sc.com/in/help/complaints/
7. Supplementary / Add On Cards: If you have supplementary Cards linked to your Card, they shall be issued with the clear understanding that
you will be liable for the supplementary Cards as a principal cardholder. You are also responsible for ensuring that the supplementary cardhold-
er(s) is/are aware of the obligations in our Customer Terms and Credit Card Terms.
8. Reporting a lost or stolen card immediately: If your Card is lost or stolen within India or while travelling overseas, you should notify our
Helpline immediately.
9. Your liability for Lost Card: You will be liable for charges incurred on your Card until our Helpline in India is informed of the loss. If a Card is
reported lost, stolen or damaged and is subsequently found, you shall be responsible for invalidating the Card by destroying it.
10. Statements: Statements will be issued once every month for Card accounts with a balance of more than ` 100. For Card accounts with a balance
of less than ` 100 a statement will be issued when a new transaction reflects in the Card account.
• If you have a credit balance in your Card account, a statement will be issued to you only if the credit balance exceeds ` 100.
• Unless you have opted to receive hard copy statements in your credit card application form, you will receive these statements through E-mail
and will not receive the hardcopy statement. You can check you statements for the previous 12 months on sc.com/in. Physical statements will
be provided on request through phone banking.
11. When you are deemed to have received statements we sent: You will be deemed to have received all documents we send to you (including
the card statement and any messages printed on the statement):
a) on the day we hand over any document to a personal courier agency;
b) on the expiration of the fourth day of posting the document by ordinary post and addressed to your mailing address registered with us;
c) on trigger of the E-Statement to your registered E-Mail address with us
12. Termination of Card: You may at any time surrender or close your Card by informing us either by calling our helpline numbers (available on our
website at sc.com/in/help/complaints/) or by writing to us for initiating the closure at [email protected].
If a Card has not been used for a period of more than one year, the Bank will initiate the process to close the Card. Due intimation shall be provid-
ed to you and if no reply is received from you or you don't use your card within a period of 30 days, the card shall be closed.
13. Credit Limit: Assignment of credit limit will be at the sole discretion of the bank. We will set a credit limit to your Card and have a right to reduce
your total credit limit based on certain considerations (for instance, when you use your Card to withdraw cash on a frequent basis, when you
purchase jewellery within 90 days of your Card set-up, if you pay irregularly, and if you frequently use of all of your available credit limit). We will
inform you when we reduce your credit limit. Your available credit limit is calculated by deducting the amount you have used from your total credit
limit. If you have taken a loan on your Card, your outstanding loan amount also be deducted from your total credit limit.
We may, for your convenience authorize transactions in certain circumstances above your total credit limit (as communicated to you from time to
time). An Over Limit Charge as enumerated in the Tariff of Charges section of the Most Important Terms and Conditions shall be levied for such
transactions which exceed your credit limit.
14. Cash Advance Limit: Cash advance limit will be a sub-set of credit limit and assignment of cash advance limit will be at the sole discretion of
bank. The bank reserves the right to increase, decrease and/or unconditionally cancel the cash limit assigned to the card. In such an instance
the bank will inform immediately by SMS/ e-mail.
15. Information Sharing: We provide details of credit facilities availed from us to Credit Information Companies (CIC) every month and these details
are also sought by us from CIC to verify information viz various credit facilities availed by you from other financial institutions, repayment pattern,
total outstanding, etc., which helps us to determine sanctioning of a new credit facility. The information reported by us includes over due amount
irrespective of same being disputed or agreed to be settled at your end. On regularization of your account, the status of the same will be
accordingly updated to CIC in the next monthly report. As per the Credit Information Companies (Regulation) Act 2005, we are authorized, without
reference to you, to comply with any request and demand for any information from any authority under the law.
16. Instance when you will be considered to be in default:
• If you do not pay us the Minimum Amount Due for 150 days, you will be classified as a defaulter. Note that the payment data is shared with
Credit Information Companies on a monthly basis. This means that if you miss paying us the Minimum Amount Due even for a month, your
default will be captured by Credit Information Companies. This could have adverse impact on your credit worthiness when you are applying for
credit from other banks.
• If you pay all your outstanding and ask us, we will remove you from our list of defaulters within one month. However, we cannot withdraw your
 credit history from Credit Information Companies database.
• After you are classified as a defaulter, we may send you continuous reminder through letters, tele-calling, SMS, emails and any other
communication medium and arrange personal meetings to collect the monies you owe us.
17. Death and Insolvency of a Cardholder: The entire outstanding dues in the Card account shall become payable in full by your successors or
assignees in the event of death, insolvency or the winding of your business.
18. Cross default: If you:
• fail to pay any outstanding amounts when due; or
• commit any other default under any agreement with us under which you are enjoying any financial/credit/or/other facility, we shall without
prejudice to any of our specific rights under each agreement be absolutely entitled to exercise all or any of its right as set out in the Customer
Terms and Credit Card Terms including cancelling your Card limit and declaring the amounts outstanding under your Card as immediately due
and payable to us.
19. Cash-back: The cash back amount and/or merchant credit amount is reflected as a credit in your card statement. Once the credit card statement
is generated, cash back amount and/or the merchant credit amount cannot be adjusted against the card outstanding. The cash back amount
and/or the merchant credit amount will reflect in the subsequent credit card statement. You are expected to make the payment as is mentioned
in the card statement. This will be applicable for any interest or fee reversals as well.
20. Grievance Escalation: Please refer to point number 7 of the BCSBI code available on our web site. If you are not satisfied with the response
that you have received, you can write to [email protected] or contact at: 080-42896718 / 080-28089025 from Monday to Friday
between 9:30am to 6:30pm (except on national holidays). You may also contact Ms. Priya Raghunathan, Head Service Quality, India and South
Asia at the email address: [email protected] or at Standard Chartered Bank, Head Customer Care Unit, 19, Rajaji Salai, Chennai - 600 001.
If you are still not satisfied with the response or if you have not received a response from the bank within a month, you may approach Chief Gener-
al Manager, Customer Service Department, RBI or you may approach Banking Ombudsman or you may file your complaint before the Banking
Ombudsman. For more details on Banking Ombudsman Scheme request you to visit: www.bankingombudsman.rbi.org.in. To get a copy of the
BCSBI code, call us at Phone Banking or download it from http://www.sc.com/in. The bank's grievance redressal policy and compensation policy
are available on our website https://www.sc.com/in/important-information/grievance-redressal/ & sc.com/in/important-information/compensa-
tion-policy/
21. We can withdraw your Card at anytime: Notwithstanding anything contained herein, the facility is solely available at our sole discretion and
therefore, are subject to cancellation and/or payable earlier on demand at any time by us, in which case you shall repay the same forthwith to us.
We may at our discretion, and without limitation, also consider various aspects like co-brand partner related requirements, your cross-products
holding etc. before considering your credit card for cancellation or suspension.
22. Where you can find the terms and conditions that apply to your Card: Please visit www.sc.com/in to read the Most Important Terms and
Conditions, Credit Card Terms and Client Terms.
Postal Address: Manager, Standard Chartered Credit Cards, Crescenzo, C-38/39, G Block, Behind MCA Club, Bandra Kurla Complex, Bandra
(East), Mumbai 400 051.
23. As per extant regulatory guidelines, Resident Indians are not permitted to make remittances in the nature of margins or margin calls to overseas
exchanges/overseas counterparty. If any “Overseas Forex Trading” transaction will be observed on your Card account, we would be constrained
to close all your accounts and report the same to the regulator. Hence, you are requested to refrain from doing such transactions on your
Credit/Debit Card/accounts.
24. Tariff of Charges:
Late Payment Charges ` 0 for statement outstanding balance less than or equal to ` 100. ` 100 for statement outstanding balance
(w.e.f. 1 May 2021) between ` 101 and ` 500. ` 500 for statement outstanding balance between ` 501 and ` 5,000. ` 700 for
statement outstanding balance between ` 5,001 and ` 10,000. ` 800 for statement outstanding balance
between ` 10,001 and ` 25,000. ` 1200 for statement outstanding balance greater than ` 25,000
Example: In case there is an outstanding of ` 4,000 on your credit card and ` 12,000 in your Balance Transfer
account and payment is not made by the Payment Due Date, there will be a Late Payment Charge of ` 500 in
your credit card account and ` 800 on your Balance Transfer account.
The example above is for illustrative purposes only. All cards and all installment products such as Instabuy,
Balance Transfer, Dial-a-Loan etc. will each attract Late Payment Charges if payment is not made by the
Payment Due Date.
Late Fee Charges ` 100 will get debited over & above the late charges if the Minimum Amount Due is not received for 2 or more
consecutive months
Cheque Bounce Charges ` 500 will get debited towards cheque bounce charges
Over Limit Charges ` 500 per instance or 2.5% of the Overlimit amount. (Minimum ` 500)
Card Replacement Fee NIL
Rewards Handling Charges ` 99 will be charged towards handling and courier charges for redemption of reward points.
Cash Advance Fee ATM withdrawals: 3% of cash withdrawal amount subject to a minimum of ` 300
Overseas Transactions All overseas transactions are levied with a 3.5% transaction fee. This includes charges paid out to Visa/ Master
for converting overseas transactions into INR.
Please Note: Transactions at merchant establishments that are registered overseas, even if the merchant is
located in India attract a charge of 1% from Visa/ MasterCard which is included as a part of the transaction
amount in your statement.
Standard Chartered is committed to comply with economic sanctions that are imposed by relevant regulatory
authorities. As such, we do not allow our products and services to be used directly or indirectly in countries
that are subject to such sanctions, and will not process transactions which involve these countries. Please
note that you will not be able to contact us via phone banking, facsimile transmission, or emails, or access our
website and online banking, and we will not be able to provide you with financial services if you are in these
countries. We will also not process payment or trade transactions that involve these countries. Please refer to
our website at https://www.sc.com for a current list of countries that are subject to economic sanctions
Surcharges ` 25 or 2.5% of transaction (whichever is higher) on Railway transactions. ` 10 or 1% of transaction (whichever
is higher) on Petrol transactions. The rate of surcharge may vary depending on acquiring bank.
 Rental payments 1% processing fee on transaction amount + applicable taxes
(w.e.f. 2 April 2023)
Goods and Services Tax Goods and Services Tax (GST) will be levied at the applicable rates in force on all taxable supplies
Cheque/ Cash Pick up Fee For overdue card accounts, charge of ` 100 will be levied for payments collected by authorized
representatives. The same will reflect in the next month's statement.
Cash Repayment Fee ` 299 /- for making payment of credit card bills by depositing cash at any Standard Chartered Bank branch.
These charges will be reflected in the next months statement.
Paper Statement Fee of ` 99/- per month for paper statement in case the customer opts for both, a paper statement and an
electronic statement.
Applicable Charges Charges
BRANCH SERVICE HANDLING CHARGES
Service Requests at the branch INR 199/-**
PHONE BANKING SERVICE HANDLING CHARGES
Self Service IVR calls FREE
GST will be levied at the applicable rates over and above the mentioned charges.
Charges applicable on Personal Segment clients except Visa Infinite, Emirates World & Ultimate
Please refer to the Schedule of Service Charges (SOSC) for more details.
Services at branch & phone banking (Non IVR) to be charged Services at branch & phone banking (Non IVR) to be charged - Savings Account
Outstanding balance / Transaction details Available balance / Transaction details / Statement details
Product features enquiries Credit Card status enquiry
PIN no enquiry / reset PIN No. enquiry / reset
Statement query / details Request - status (except deliverable status)
Fund transfer / bill payment / Online payment related Online banking registration / re-registration
Request - status (except deliverable status) Branch / ATM address / IFSC code
Reward points enquiries / redemption Reward points enquiries / redemption
Available credit / Cash limit Fund transfer / bill payment / Online payment related
Branch / ATM address / IFSC Cheque clearance related / Fund transfer

Product Fee Joining / Renewal Offer

Fees to be reversed on monthly spends of

DigiSmart - Primary card Monthly Fee - INR 49
INR 5000 in the next calendar month of Fee Levy

Fees to be reversed on monthly spends of

DigiSmart - Supplementary Monthly Fee - INR 49
INR 5000 in the next calendar month of Fee Levy

• The issue of Credit Card and assignment of Credit limit under this application is subject to application satisfying the Bank’s credit cards
norms and other guidelines • Do not make any payment along with your application form • Subject to documents being complete and accurate,
it should take approximately 9 days to get your credit card approved • Other Terms and Conditions apply • The Cashback categories and
amounts, Rewards structure and offers may be revised by the Bank at its sole discretion • For details please visit the website at
www.sc.com/in. • Joining fee (if applicable) will be levied in the first credit card statement.

Please sign this Important Information note, and ensure that our Sales Representative has given you a copy for your records. You
may contact us on our Helpline numbers listed below for any further clarifications.
Yours sincerely,

Signature of Sales Representative: Signature of Primary Applicant:

Name: Name:

ID No.: Date: Date:

Phone banking services are available on all days between 8.00 a.m. to 8.00 p.m. For emergency services like report of lost card,
unauthorised transaction, charge dispute, stop payment etc are available 24x7. Login to sc.com/in for self-help options.
HELPLINE NUMBERS: • Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Delhi, Pune: 6601 4444 / 3940 4444;
DigiSmart_RTOB_Ver_190523

• Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara: 6601 444; • Bhopal,
Chandigarh, Coimbatore, Ernakulam, Jaipur, Nagpur, Rajkot, Surat: 3940 444 / 6601 444; • Gurgaon, Noida, Mathura, Dehradun,
Saharanpur: 011-6601 4444 / 011-3940 4444; • Jalgaon: 022-6601 4444 / 022-3940 4444; • Guwahati, Howrah, Siliguri:
033-6601 4444 / 033-3940 4444; • Mysore: 080 - 66014444 / 080 – 39404444; • Thiruvananthpuram, Vishakhapatnam:
044 - 66014444 / 044 – 39404444; • Proddatur: 040-6601 4444/ 040-3940 4444
The helpline numbers mentioned above is pre-fixed by the STD code of your city. For eg. If the city is Delhi, and you are in Bangalore,
you can call any of the helpline numbers from the given list by dialling Delhi STD code i.e. 011 before the number and the call will get
connected to phone banking desk