UX10 Series

USER MANUAL

Rugged Mobile Computing Solutions

September 2022

TRADEMARKS
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
All brand and product names are trademarks or registered trademarks of
their respective companies.
NOTE
The information in this manual is subject to change without notice.
For the latest version of the manual, please visit the Getac website at
www.getac.com.
Table of Contents
Chapter 1 Getting Started................................................................. 1
Getting the Tablet PC Running ................................................. 2
Unpacking .............................................................................. 2
Installing the Battery Pack .................................................... 3
Installing the Micro-SIM Card (Optional) ............................. 4
Using the Tether .................................................................... 5
Connecting to AC Power ....................................................... 6
Turning On and Off the Tablet PC ....................................... 7
Identifying Hardware Components .......................................... 8
Front Components ................................................................. 8
Rear Components ................................................................ 11
Right-Side Components ....................................................... 12
Left-Side Components ......................................................... 13
Top Components.................................................................. 14
Bottom Components ........................................................... 15
Chapter 2 Operating Your Tablet PC .............................................. 16
Navigating on the Screen ........................................................ 17
Using the Touchscreen ........................................................ 17
Using the Dual Mode Display (Optional) ........................... 20
Using Network and Wireless Connections ............................. 21
Using the LAN (Optional) .................................................... 21
Using the WLAN................................................................... 22
Using the Bluetooth Feature .............................................. 23
Using the WWAN Feature (Optional) ................................ 24
Chapter 3 Managing Power ............................................................ 25
AC Adapter ............................................................................... 26
Battery Pack .............................................................................. 27
Charging the Battery Pack .................................................. 27
Initializing the Battery Pack ................................................ 28
Checking the Battery Level ................................................. 28
Battery Low Signals and Actions ........................................ 29
Replacing the Battery Pack ................................................. 30

i
 Hot Swapping the Battery Pack (Optional) ....................... 32
Power-Saving Tips .................................................................... 34
Chapter 4 Using Options and Peripherals ...................................... 35
Using the Fingerprint Scanner (Optional) .............................. 36
Enrolling a Fingerprint ........................................................ 36
Fingerprint Login ................................................................. 37
Using the Barcode Scanner (Optional) ................................... 38
Connecting Peripheral Devices ............................................... 39
Connecting a Display Monitor ............................................ 39
Connecting a USB Device .................................................... 40
Connecting a Serial Device (Optional) ............................... 41
Connecting an Audio Device .............................................. 42
Using Various Card Readers .................................................... 43
Using Smart Cards (Optional) ............................................. 43
Using the RFID Reader (Optional) ...................................... 44
Reading Magnetic Stripe Cards (Optional) ........................ 45
Chapter 5 Using BIOS Setup ............................................................ 46
When and How to Use............................................................. 47
Menu Descriptions ................................................................... 48
Information Menu ............................................................... 48
Main Menu ........................................................................... 48
Advanced Menu ................................................................... 48
Security Menu ...................................................................... 50
Boot Menu ........................................................................... 51
Exit Menu ............................................................................. 52
Chapter 6 Using Getac Software .................................................... 53
OSD Control Panel ................................................................... 54
G-Manager ............................................................................... 55
G-Camera .................................................................................. 56
Chapter 7 Care and Maintenance ................................................... 57
Protecting the Tablet PC.......................................................... 58
Using an Anti-Virus Strategy............................................... 58
Using the Cable Lock ........................................................... 58
Taking Care of the Tablet PC .................................................. 59
Location Guidelines ............................................................. 59
General Guidelines .............................................................. 59
Cleaning Guidelines ............................................................. 60
Battery Pack Guidelines....................................................... 60
Touchscreen Guidelines....................................................... 62
When Traveling ........................................................................ 63

ii
Chapter 8 Troubleshooting ............................................................. 64
Preliminary Checklist................................................................ 65
Solving Common Problems...................................................... 66
Battery Problems ................................................................. 66
Bluetooth Problems ............................................................. 66
Display Problems .................................................................. 67
Fingerprint Scanner Problems............................................. 67
Hardware Device Problems ................................................. 68
Power Management Problems ........................................... 68
Software Problems .............................................................. 69
Sound Problems ................................................................... 69
Startup Problems ................................................................. 70
WLAN Problems ................................................................... 70
Other Problems .................................................................... 71
Resetting the Tablet PC ........................................................... 73
System Recovery ....................................................................... 74
Using Windows RE ............................................................... 74
Using Recovery Partition ..................................................... 75
Using the Driver Disc (Optional) ............................................. 76
Appendix A Specifications ................................................................. 77
Appendix B Regulatory Information ................................................. 79
Safety Notices ........................................................................... 80
About the Battery ................................................................ 80
About the AC Adapter ........................................................ 82
Heat Related Concerns ........................................................ 83
North America .......................................................................... 84
USA ....................................................................................... 84
Canada.................................................................................. 87
User Notification of Take-back Service .............................. 88
Europe Marking and Compliance Notices .............................. 89
Statements of Compliance .................................................. 89
Restriction of Hazardous Substances (RoHS) Directive ..... 91
About UX10-Ex ......................................................................... 92
Special Conditions for Safe Use .......................................... 92
Protective Covers ................................................................. 92
Use of Accessories ................................................................ 93
ENERGY STAR ........................................................................... 94
About Battery and External Enclosure Replacement ............ 95
Battery .................................................................................. 95
External Enclosure ............................................................... 95

iii
Chapter 1

Getting Started
This chapter first tells you step by step how to get the Tablet PC up and
running. Then, you will find a section briefly introducing the external
components of the Tablet PC.
NOTE: Depending on the model you purchased, the appearance of your
Tablet PC may not be exactly the same as those shown in this manual.

1
Getting the Tablet PC Running
Unpacking
After unpacking the shipping carton, you should find these standard items:

 UX10 Tablet PC
 AC adapter  AC power cord

 Battery pack  Stylus

 Tether

 Document(s)  Driver disc (optional)

Inspect all the items. If any item is damage or missing, notify your dealer
immediately.
NOTE: Specific models do not have the AC adapter and power cord as
standard items. To purchase the AC adapter kit for your model, contact a
Getac authorized distributor. (Check https://www.getac.com/en/contact/ for
contact information.)

2
Installing the Battery Pack
1. With the battery pack correctly oriented, attach its connector side to the
battery compartment at an angle () and then press down the other
side (). The battery release latch should automatically engage.

NOTE: If you have the high-capacity battery model, the battery pack looks
different from the one shown here. The removal and installation method is
the same.

Battery
release latch

2. Slide the security lock to the locked position ( ).

Locked

Unlocked

CAUTION: Make sure the lock is correctly locked, not revealing the
underneath red part.

3
Installing the Micro-SIM Card (Optional)
1. Locate the micro-SIM card slot. Slide the protective cover to the
unlocked position ( ) and open the cover.

2. Remove one screw to detach the small metal plate that covers the
micro-SIM card slot.

3. Noting the orientation, insert the micro-SIM card all the way into the
slot.

NOTE: To remove the micro-SIM card, just push in the card to release it and
then pull it out.

4
Using the Tether
A tether is provided for attaching the stylus to your Tablet PC.
1. Insert one of the tether’s loop ends through the hole of the stylus (as
indicated by  below). Then, insert the other end through the first loop
(as indicated by  below) and pull it tight.

2. Insert the other loop end to the tether hole on the Tablet PC (as indicated
by  below). Then, insert the stylus end through the loop (as indicated
by  below) and pull it tight.

NOTE: If the hard handle is installed, attach the tether to the D-ring on the
hard handle.

5
Connecting to AC Power
CAUTION: Use only the AC adapter included with your Tablet PC. Using
other AC adapters may damage the Tablet PC.

NOTE:
 The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for use
when you install the battery pack and connect AC power to the Tablet
PC for the very first time.
 When the AC adapter is connected, it also charges the battery pack. For
information on using battery power, see Chapter 3.

You must use AC power when starting up the Tablet PC for the very first
time.
1. Plug the DC cord of the AC adapter to the power connector ().

2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet ().

NOTE: The power cord type varies with countries. The look of your power
cord and electrical outlet might not match the one shown in this document.

3. Power is being supplied from the electrical outlet to the AC adapter and
onto your Tablet PC. Now, you are ready to turn on the Tablet PC.

6
Turning On and Off the Tablet PC
Turning On
Press the power button ( ) to start up. The Windows operating system
should start.
NOTE: Tapping the screen during startup may invoke a pre-boot menu
(unless the default settings have been changed). If the menu appears,
simply select Continue.

Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:

To... Do this...
Power off Tap Start  Power  Shut down.
(Shutdown)
Sleep Press the power button.*
-or-
Tap Start  Power  Sleep.
Hibernate By default, this option is not shown in the Start menu. If
you want to use the feature, set up accordingly in Windows
settings.
* “Sleep” is the default result of the action. You can change what the
action does through Windows settings.

7
Identifying Hardware Components
CAUTION: You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for
water- and dust-proof integrity. (Engage the locking mechanism if existing.)

Front Components

8
Ref Component Description
 Camera cover Covers the camera lens. Slide the cover to open or
close it. The cover provides privacy protection.
 Camera lens Allows you to use the camera function.
 IR sensor Detects the infrared energy of objects to form an
(optional) image. The sensor flashes red light when in use.
The near infrared (IR) imaging capability allows
you to use Windows Hello face authentication.
 Camera indicator Lights up when the camera is in use.
 Touchscreen Displays and receives information for the Tablet PC.
 Light sensor Detects the surrounding lighting condition for
automatic adjustment of the LCD brightness.
 P1 button Opens or closes the OSD Control Panel.
When pressed longer:
Serves as the Ctrl+Alt+Del keyboard keys.
 P2 button The default function is Camera or Barcode Trigger
depending on your model.
Camera Starts the G-Camera application.
Barcode Serves as the trigger button for the barcode
Trigger scanner if your model has the module.
 Windows logo Opens or closes the Start menu.
button
 Plus button Increases the sound volume.
Minus button Decreases the sound volume.
Power button Turns the power on or off. (The default “off” state
is “Sleep mode.”)
Speaker Sends out sound and voice from your Tablet PC.
Microphone Receives sound and voice to record voice.
Indicators
Power Lights blue when the power is on.
Blinks blue when the system is in Sleep mode.

9
Ref Component Description
Battery Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during this
period.
Blinks red (once per second) when the battery’s
capacity is below 10%.
Blinks red rapidly (once per 0.5 second) when there
is a thermal protection problem. Ask for repair
service in case this happens.
Blinks amber when the battery charging is in an
abnormal state. Replace the battery in case this
happens.
Airplane Lights blue when the RF radio of any RF feature
mode (WLAN/Bluetooth/WWAN) is on. If Airplane mode
is switched on, the light turns off.
Fingerprint Serves as the fingerprint verification, preventing
scanner unauthorized access to your Tablet PC.
(optional)
Magnetic stripe Reads magnetic stripe cards.
reader (optional)
See no. 3 in the “Right-Side Components” section.
See no. 2 in the “Right-Side Components” section.
HF RFID antenna Reads data from HF RFID tags.
(optional)
See no. 4 in the “Right-Side Components” section.

NOTE: The hardware buttons (except the power button) can be re-defined
using G-Manager.

10
Rear Components

Ref Component Description

 Flash Provides extra light when taking pictures.
 Camera lens Allows you to use the camera function.
When the camera lens is in use, the indicator
beside it lights up.
 Stylus holder Holds the stylus.
 Security lock Locks the battery release latch.
 Battery release Releases the battery pack.
latch

11
Ref Component Description
 Battery pack Supplies power to your Tablet PC when external
power is not connected.
NOTE: If you have the high-capacity battery model,
the battery pack looks different from the one
shown here.
 Select models have one of the below components.
a Bridge battery Provides enough extra power for the purpose of
and smart card hot swapping the battery pack.
reader module
Accepts a smart card for additional security feature.
b Smart card Accepts a smart card for additional security feature.
reader module
c Bridge battery Provides enough extra power for the purpose of
module hot swapping the battery pack.

Right-Side Components

Ref Component Description

 Kensington Locks the Tablet PC to a stationary object for
lock security.
 RJ45 connector Connects the LAN cable.
(optional)

12
Ref Component Description
 RS-232 serial Connects a serial device.
connector
(optional)
 Fingerprint Serves as the fingerprint verification, preventing
scanner unauthorized access to your Tablet PC.
(optional)

Left-Side Components
Slide the cover toward the unlocked position ( ) to open the cover.

Ref Component Description

 HDMI connector Connects a HDMI monitor or TV set.
 Micro-SIM card Accepts a micro-SIM card for models having the
slot (optional) WWAN module.
NOTE: The slot still exists but cannot be used for
models without the WWAN module.
 USB 3.1 Gen 2 Connects a USB device.
port
 Combo audio Connects a set of headphones or external
connector speakers with amplifier.
Supports a headset microphone with 4-pole TRRS
3.5mm jack.
 Power connector Connects the AC adapter.

13
Top Components

Ref Component Description

 a None
Or can be one of the below components depending on your model:

14
Ref Component Description
b Barcode scanner Scans and reads barcodes.
lens
c HF RFID antenna Reads data from HF RFID tags.
d USB 3.0 port Connects a USB device.
e USB 3.1 Gen1 Connects a USB device that supports USB Type-C
Type-C port connection.
f RS-232 serial Connects a serial device.
connector
g VGA connector Connects an external display monitor.
h RJ45 connector Connects the LAN cable.

Bottom Components

Ref Component Description

 Docking Connects a proprietary dock such as the keyboard
connector dock, office dock, and vehicle dock.
 Tri antenna Connects to the docking station for using external
passthrough GPS/WWAN/WLAN antenna.
(optional)

15
Chapter 2

Operating Your
Tablet PC
This chapter provides information about the use of the Tablet PC.
If you are new to Tablet PCs, reading this chapter will help you learn the
operating basics. If you are already a computer user, you may choose to
read only the parts containing information unique to your Tablet PC.
CAUTION:
 Do not expose your skin to the Tablet PC when operating it in a very hot
or cold environment.
 The product can get uncomfortably warm when you use it in high
temperatures. As a safety precaution in such a circumstance, do not
place the product on your lap or touch it with your bare hands for
extended periods of time. Prolonged body contact can cause discomfort
and potentially a burn.
 When the product is placed flat on a table top for work, the back surface
can get hot after long working hours. Take precautions if you need to
carry the product around while it is hot to the touch. Depending on
your model, a carrying handle or strap may be available as an option.
You can use the handle or strap to carry the product.

16
Navigating on the Screen
The screen of your Tablet PC is touch-sensitive. You can operate the Tablet PC
by touching the screen with your finger or the stylus.
CAUTION: Do not use a sharp object such as a ballpoint pen or pencil on the
touchscreen. Doing so may damage the touchscreen surface.

NOTE: An optical film has been attached to the screen before shipment. The
film is a consumable, which will be worn out by possible scratches. You can
purchase a new one when replacement is required.

Using the Touchscreen

Your Tablet PC has a capacitive touchscreen. This type of touchscreen
responds to objects that have conductive properties, such as fingertips and a
capacitive-tipped stylus.
You can change the touchscreen sensitivity settings to suit your scenario.
Double-tap the Touch Screen Mode shortcut on Windows desktop to open
the settings menu and select one of the options (as shown below).

Select this mode when liquids, Enables simultaneous use

such as raindrops, are falling with Getac stylus or finger
on the screen and should be touch. (You must use the
rejected as input. Works best stylus supplied with your
with fingertips. model.)
Has a higher sensitivity to allow use
with gloves (referring to warm
gloves or work gloves, not referring
to touchscreen-capable gloves).

NOTE:
 In high temperatures (above 60 C / 140 °F), set the mode to Touch instead
o

of Glove or Pen mode.

 If liquid is spilled on the touchscreen causing a wet area, the area will stop
responding to any inputs. For the area to function again, you must dry it.

17
The following table shows how you use the touchscreen to obtain
equivalent mouse functions.

Equivalent
Term/Action
Mouse Function
Tap: Touch the screen once. Click/Point
Double-tap: Touch the screen twice rapidly. Double-click
Tap and hold: Tap and hold until a popup menu appears. Right-click
Drag: Hold the stylus (or finger) on the screen and drag Drag
across the screen until reaching your destination.

Using Multi-touch Gestures

You can interact with your Tablet PC by placing two fingers on the screen.
The movement of the fingers across the screen creates “gestures,” which
send commands to the Tablet PC.
Here are the multi-touch gestures that you can use:

Actions
Gestures Descriptions
( = finger down; = finger up)
Pan Use panning to see
(Scroll) another part of a
page that has scroll
bars.

or
Drag 1 or 2 fingers up or down.
Zoom Use zooming to make
(Pinch) an item (a photo for
example) on the
screen larger or
smaller. The gesture
works in applications
Move two fingers apart/toward each
that support mouse
other.
wheel zooming.

18
 Actions
Gestures Descriptions
( = finger down; = finger up)
Rotate Use rotating to move
a picture or other
item on the screen in
a circular direction
or (clockwise or counter-
Move two fingers in opposing clockwise). The
directions. gesture works in
applications that
-or- support the specific
Use one finger to pivot around gesture.
another.
Press and Use press and tap to
Tap access the shortcut
menu.

Press on target and tap using a

second finger.
Two- The function is
finger defined by
Tap applications that
support the specific
gesture.

Tap two fingers at the same time

(where the target is in the midpoint
between the fingers).
Flicks Flick left or right to
navigate back and
forward in a browser
and other applications.
The gesture works in
most applications that
Make quick drag gestures in the support back and
desired direction. forward.

19
Using the Dual Mode Display (Optional)
Dual mode display (if your model has the feature) incorporates both
touchscreen and digitizer functions.
The display is set to Touchscreen mode by default. Touchscreen mode
provides all the functionalities that an ordinary touchscreen has. When the
Tablet PC receives signals from the digitizer pen, the display automatically
switches to Digitizer mode.
You can move the cursor by bringing the digitizer pen close to the screen,
without actually touching the screen’s surface. The digitizer pen has a shortcut
button that functions as the right-click of a mouse.

Right-click

20
Using Network and Wireless
Connections
Using the LAN (Optional)
Select models have the LAN module. To connect the network cable to the
LAN module, connect one end of the LAN cable to the RJ45 connector on
the Tablet PC and the other end to the network hub.

-or-

NOTE: The location of the connector depends on your model.

21
Using the WLAN
The WLAN (Wireless Local Area Network) module of your Tablet PC supports
IEEE 802.11ax.

Turning On/Off the WLAN Radio

To turn on the WLAN radio:
Select the network icon in the lower right of the taskbar. Then, select the
Wi-Fi button.

To turn off the WLAN radio:

You can turn off the WLAN radio the same way you turn it on.
If you want to quickly turn off all wireless radio, simply switch on Airplane
mode. You can control the Airplane mode using one of the below methods.
 Select the network icon in the lower right of the taskbar. Then, select
the Airplane mode button.
 Use the Airplane Mode button in the OSD Control Panel.

Connecting to a WLAN Network

1. Make sure that the WLAN function is enabled (as described above).
2. Select the network icon in the lower right of the task bar.
3. Select the device you want to connect from the search results.
4. Some networks require a network security key or passphrase. To connect
to one of those networks, ask your network administrator or Internet
service provider (ISP) for the security key or passphrase.
For more information on setting a wireless network connection, refer to
Windows online help.

22
Using the Bluetooth Feature
The Bluetooth technology allows short-range wireless communications
between devices without requiring a cable connection. Data can be
transmitted through walls, pockets and briefcases as long as two devices are
within range.

Turning On/Off the Bluetooth Radio

To turn on the Bluetooth radio:
Go to Settings  Devices  Bluetooth & other devices (for Windows 10) or
Settings  Bluetooth & devices (for Windows 11). Slide the Bluetooth switch
to the On position.

To turn off the Bluetooth radio:

You can turn off the Bluetooth radio the same way you turn it on.
If you want to quickly turn off all wireless radio, simply switch on Airplane
mode. You can control the Airplane mode using one of the below methods.
 Select the network icon in the lower right of the taskbar. Then, select
the Airplane mode button.
 Use the Airplane Mode button in the OSD Control Panel.

Connecting to another Bluetooth Device

1. Make sure that the Bluetooth function is enabled (as described above).
2. Make sure that the target Bluetooth device is turned on, discoverable
and within close range. (See the documentation that came with the
Bluetooth device.)
3. Windows 10: Go to Settings  Devices  Bluetooth & other devices 
Add Bluetooth or other device  Bluetooth.
Windows 11: Go to Settings  Bluetooth & devices  Add device 
Bluetooth.
4. Select the device you want to connect from the search results.
5. Depending on the type of Bluetooth device that you want to connect
to, you will need to enter the pertinent information.

23
For detailed information on using the Bluetooth feature, see Windows’
online Help.

Using the WWAN Feature (Optional)

A WWAN (Wireless Wide Area Network) uses mobile telecommunication
cellular network technologies to transfer data. The WWAN module of your
Tablet PC supports 3G and 4G LTE.
NOTE:
 Your model only supports data transmission. Voice transmission is not
supported.
 For instructions on installing the micro-SIM card, see “Installing the
Micro-SIM Card (Optional)” in Chapter 1.

Turning On/Off the WWAN Radio

To turn on the WWAN radio:
Select the network icon in the lower right of the taskbar. Then, select the
Cellular button.

To turn off the WWAN radio:

You can turn off the WWAN radio the same way you turn it on.
If you want to quickly turn off all wireless radio, simply switch on Airplane
mode. You can control the Airplane mode using one of the below methods.
 Select the network icon in the lower right of the taskbar. Then, select
the Airplane mode button.
 Use the Airplane Mode button in the OSD Control Panel.

Setting up a WWAN Connection

Go to Settings  Network & Internet  Cellular. (For detailed information on
cellular settings in Windows, see Microsoft Support website.)

24
Chapter 3

Managing Power
Your Tablet PC operates either on external AC power or on internal battery
power.
This chapter tells you how you can effectively manage power. To maintain
optimal battery performance, it is important that you use the battery in the
proper way.

25
AC Adapter
CAUTION:
 The AC adapter is designed for use with your Tablet PC only. Connecting
the AC adapter to another device can damage the adapter.
 The AC power cord supplied with your Tablet PC is for use in the country
where you purchased your Tablet PC. If you plan to go overseas with the
Tablet PC, consult your dealer for the appropriate power cord.
 When you disconnect the AC adapter, disconnect from the electrical outlet
first and then from the Tablet PC. A reverse procedure may damage the
AC adapter or Tablet PC.
 When unplugging the connector, always hold the plug head. Never pull
on the cord.

The AC adapter serves as a converter from AC (Alternating Current) to DC

(Direct Current) power because your Tablet PC runs on DC power, but an
electrical outlet usually provides AC power. It also charges the battery pack
when connected to AC power.
The adapter operates on any voltage in the range of 100 V – 240 V AC.

26
Battery Pack
The battery pack is the internal power source for the Tablet PC. It is
rechargeable using the AC adapter.

Charging the Battery Pack

NOTE:
 Charging will not start if the battery’s temperature is outside the allowed
range, which is between 0 °C (32 °F) and 50 °C (122 °F). Once the
temperature meets the requirements, charging automatically resumes.
 During charging, do not disconnect the AC adapter before the battery
has been fully charged; otherwise, you will get a prematurely charged
battery.
 The battery has a high temperature protection mechanism which limits
the maximum charge of the battery to 80% of its total capacity in the
event of high temperature conditions. In such conditions, the battery
will be regarded as fully charged at 80% capacity.
 The battery level may automatically lessen due to the self-discharge
process, even when the battery pack is fully charged. This happens no
matter if the battery pack is installed in the Tablet PC.

To charge the battery pack, connect the AC adapter to the Tablet PC and an
electrical outlet. The Battery Indicator ( ) on the Tablet PC glows amber
to indicate that charging is in progress. You are advised to keep the Tablet
PC power off while the battery is being charged. When the battery is fully
charged, the Battery Charge Indicator glows green.
The charging time is approximately 3 hours (for the standard battery pack)
and 5.5 hours (for the high-capacity battery pack) when the power is off.
CAUTION: After the Tablet PC has been fully recharged, do not immediately
disconnect and reconnect the AC adapter to charge it again. Doing so may
damage the battery.

27
Initializing the Battery Pack
You need to initialize a new battery pack before using it for the first time or
when the actual operating time of a battery pack is much less than expected.
Initializing is the process of fully charging, discharging, and then charging.
It can take several hours.
The G-Manager program provides a tool called “Battery Recalibration” for
the purpose. (See “G-Manager” in Chapter 6.)

Checking the Battery Level

NOTE: Any battery level indication is an estimated result. The actual
operating time can be different from the estimated time, depending on
how you are using the Tablet PC.

The operating time of a fully charged battery pack depends on how you are
using the Tablet PC. When your applications often access peripherals, you
will experience a shorter operating time.

By Operating System
You can check the approximate battery level using the battery meter function
of the operating system. To read the battery level in Windows, click the battery
icon on the taskbar.

By Gas Gauge
On the exterior side of the battery pack is a gas gauge for displaying the
estimated battery charge.

Push-button

28
When the battery pack is not installed in the Tablet PC and you want to
know the battery charge, you can press the push-button to see the number
of LEDs that light up. Each LED represents 20% charge.

Battery Low Signals and Actions

The battery icon changes appearance to display the current state of the
battery.

Battery Battery
Description
Icon Level
Discharging The icon shows the charge remaining in 10-percent
increments until the charge reaches the low-battery
level.
Low The battery charge has reached the low-battery
level.
Critically The battery charge has reached the critical battery
low level. By default, Windows will display a
notification and put your Tablet PC into
Hibernation.

When the battery is low, the Tablet PC’s Battery Indicator ( ) also blinks
red to alert you to take actions.
Always respond to low-battery by connecting the AC adapter, placing your
Tablet PC in Hibernation mode, or turning off the Tablet PC.

29
Replacing the Battery Pack
CAUTION:
 There is danger of explosion if the battery is incorrectly replaced.
Replace the battery only with the Tablet PC manufacturer’s battery
packs. Discard used batteries according to the dealer’s instructions.
 Do not attempt to disassemble the battery pack.
 A battery pack can get hot due to long working hours. Do not touch a
hot battery pack with bare hands. After removing a battery pack, put it
in a well-ventilated area.

NOTE:
 You can hot swap the battery pack if your model has the bridge battery.
 If you have the high-capacity battery model, the battery pack looks
different from the one shown here. The removal and installation method
is the same.

1. Skip this step if you are hot swapping the battery pack. (See “Hot
Swapping the Battery Pack (Optional)” for more information.)
Turn off the Tablet PC and disconnect the AC adapter. After turning off
the Tablet PC, allow a cool-down time of at least 5 minutes before
removing the battery pack.
2. Slide the security lock of the battery release latch to the unlocked
position (). Slide the battery release latch upwards (). The battery
pack will slightly pop up. Remove the battery pack from its
compartment ().

30
3. Fit another battery pack into place. With the battery pack correctly
oriented, attach its connector side to the battery compartment at an
angle () and then press down the other side (). The battery release
latch should automatically engage.

Battery
release latch

4. Slide the security lock to the locked position ( ).

Locked

Unlocked

CAUTION: Make sure the lock is correctly locked, not revealing the
underneath red part.

31
Hot Swapping the Battery Pack (Optional)
You can hot swap the battery pack if your model has the bridge battery.
“Hot swapping” means you can safely replace the battery pack without
shutting down while your Tablet PC is running on battery power.

Hints and Reminders

See “Replacing the Battery Pack” for replacement instructions and note the
following hints and reminders on hot swapping:
 Make sure the battery pack to be installed is charged.
 The appropriate temperature range for hot swapping the battery pack
is between -15°C (-5 °F) and 45 °C (113 °F).
 Check the Battery Hot Swapping Indicator after removing the battery
pack. Hot swap the battery pack only when the indicator lights in green.
A red light means there is not enough extra power for you to safely hot
swap the battery pack.

Battery Hot
Swapping Indicator

 Once a battery pack is removed, the display brightness level will be fixed
at a low level and cannot be adjusted.
 If a charged battery pack is not inserted within 2 minutes, the Tablet PC
enters Hibernation mode.
 After removing the battery pack, do not connect and immediately
disconnect the AC adapter. This will shut down the Tablet PC.

32
About the Bridge Battery
For models having the bridge battery:
 The bridge battery is not user-replaceable and is invisible to the operating
system. It never functions as the power source as long as the battery
pack is installed.
 The bridge battery is charged by external AC power if the AC adapter is
connected.
 If the Battery Hot Swapping Indicator blinks in amber, it means the
bridge battery charging is in an abnormal state. Replace the bridge
battery in case this happens.

33
Power-Saving Tips
Aside from enabling your Tablet PC’s power saving mode, you can do your
part to maximize the battery’s operating time by following these
suggestions.
 Do not disable Power Management.
 Decrease the LCD brightness to the lowest comfortable level.
 Shorten the length of time before Windows turn off the display.
 When not using a connected device, disconnect it.
 Turn off the wireless radio if you are not using the wireless module
(such as WLAN, Bluetooth, or WWAN).
 Turn off the Tablet PC when you are not using it.

34
Chapter 4

Using Options and

Peripherals
This chapter describes the use of optional modules and the connection of
peripherals.

35
Using the Fingerprint Scanner
(Optional)
CAUTION:
 For optimal performance, both the scanning surface and the finger
should be clean and dry. Clean the scanning surface when needed. You
can use adhesive tape to remove dirt and oil from the scanner surface.
 It is not recommended that you use the fingerprint scanner in a below-
freezing temperature. The moisture on your finger can freeze to the
scanner’s metal surface when you touch it, resulting in a failed operation.
Besides, touching freezing metal with your finger can cause frostbite.

The fingerprint scanner (if your model has the feature) provides a strong
authentication mechanism based on fingerprint recognition. You can log on
to Windows and dismiss the lock screen with an enrolled fingerprint instead
of a password or PIN.

Fingerprint scanner -or- Fingerprint scanner

Enrolling a Fingerprint
NOTE: You can enroll a fingerprint only after creating a password/PIN for
the Windows user account.

1. Go to Settings Accounts  Sign-in options.

2. Select the fingerprint option.

36
3. Follow the onscreen instructions to complete. When placing your finger
on the scanner, make sure you position your finger correctly as described
and illustrated below.
• Maximum contact area: Place your finger to completely cover the
scanner with maximum contact surface.
• Place on the center: Position the center of your fingerprint (core) at
the center of scanner.

Top View Side View

Scanner
Core

After placing your finger on the scanner, lift it up and place it down
again. You should slightly move your finger between each reading.
Repeat this action several times (normally between 12 and 16 times)
until the fingerprint is enrolled.

Fingerprint Login
NOTE: The fingerprint login process can take a while. This is because the
system has to check hardware devices and security configuration before
initiating the fingerprint scanner.

With an enrolled fingerprint, the user can log on by tapping the Fingerprint
option in Windows login screen and then placing the finger on the scanner.
The user can also dismiss the lock screen with the fingerprint.
The fingerprint scanner has 360-degree readability. You can place your finger
in any orientation for the scanner to recognize an enrolled fingerprint.
If fingerprint login attempts fail three times, you will be switched to password
login.

37
Using the Barcode Scanner
(Optional)
NOTE:
 For enhanced applications and customization of the module, you can
use the Barcode Manager program. (For detailed information on the
program, see the program’s online help.)
 The maximum operating temperature for the barcode scanner is 50 °C
(122 °F).

If your model has the barcode scanner module, you can scan and decode
most common 1D and 2D symbologies. To read barcodes:
1. Start your processing software and open a new or existing file. Place the
insertion point (or called cursor) where you want the data to be entered.
2. Press the Trigger button (P2) on your Tablet PC. (The button function is
configured by G-Manager.)
3. The barcode scanner shines red light with a center red dot. Aim the red
dot at the center of the barcode. The red light should cover the entire
barcode.
Adjust the lens’ distance from the barcode, shorter for a smaller barcode
and farther for a larger one.

NOTE: Improper ambient light and scanning angle can affect the scanning
results.

4. Upon a successful scan, the system beeps and the decoded barcode data
is entered.

38
Connecting Peripheral Devices
Connecting a Display Monitor
If you want the benefits of a larger display screen with higher resolution,
you can connect an external display monitor to your Tablet PC
Your Tablet PC has an HDMI connector.

Select models have a VGA connector.

To switch the display output, use Windows Control Panel or OSD Control
Panel.

39
Connecting a USB Device
USB Type-A
Your Tablet PC has a USB 3.1 Gen 2 port for connecting USB devices, such as
a digital camera, scanner, printer, modem, and mouse.
USB 3.1 Gen 2 supports a transfer rate up to 10 Gbit/s.

NOTE: USB 3.1/3.0 port is backward compatible with USB 2.0 port. However,
if necessary, you can set the USB 3.1/3.0 port to be a USB 2.0 port in the BIOS
Setup Utility. Go to the utility, select Advanced  Device Configuration, find
the setting item, and change the setting to USB 2.0.

Select models have a USB 3.0 port.

USB Type-C (Optional)

Select models have a USB 3.1 Gen 1 Type-C port.
“USB Type-C” (or simply “USB-C”) is a physical USB connector format that
features small size and free orientation. This port supports:
 USB 3.1 Gen 1 (up to 5 Gbps)
 DisplayPort over USB-C
 USB Power Delivery

40
NOTE: You can still connect a USB device that has traditional connector
types to the USB-C connector as long as you have a proper adapter.

Connecting a Serial Device (Optional)

Select models have a RS-232 serial port for connecting a serial device such as
a serial mouse or serial communication device.

-or-

NOTE: The location of the connector depends on your model.

41
Connecting an Audio Device
The combo connector is the “4-pole TRRS 3.5mm” type so you can connect a
compatible headset microphone.

SAFETY WARNING:
To prevent possible hearing damage, do not listen at high volume levels for
long periods.

42
Using Various Card Readers
Using Smart Cards (Optional)
Select models have a smart card reader. With an embedded microcontroller,
smart cards have the unique ability to store large amounts of data, carry out
their own on-card functions (e.g., encryption and mutual authentication),
and interact intelligently with a smart card reader.
To insert a smart card:
1. Locate the smart card reader and open the protective cover.
2. With the embedded computer chip facing front and near the slot, slide
the smart card into the slot.

Chip on the other

side of the card.

3. Close the cover.

To remove a smart card:
1. Make sure that the software is not accessing the smart card.
2. Open the cover.
3. Slightly push the card to release and then pull it out of the slot.
4. Close the cover.

43
Using the RFID Reader (Optional)
Select models have an HF RFID reader. The reader can read data from HF
(High Frequency) RFID (Radio Frequency Identification) tags.
The RFID reader is enabled by default. To enable or disable the reader, run
the BIOS Setup program and select Advanced  Device Configuration 
RFID Card Reader. (See Chapter 5 for information on BIOS Setup.)
For optimal results when reading an RFID tag, have the tag face the antenna
in the same orientation as indicated by the icon on the exterior of the Tablet
PC. The icon indicates where the RFID antenna is located. The location
depends on your model.

RFID antenna

-or-

RFID antenna

NOTE:
 When not using an RFID card, do not leave it within or near the antenna
area.
 For enhanced applications and customization of the module, contact
your authorized Getac dealer.

44
Reading Magnetic Stripe Cards (Optional)
If your model has the magnetic stripe reader, you can read magnetic stripe
cards. With the card’s magnetic stripe facing front, swipe the card through
the slot.

NOTE: Make sure to press the magnetic stripe firmly against the reader
when swiping the card. A poor contact or an incomplete swipe action will
result in an unsuccessful reading.

45
Chapter 5

Using BIOS Setup

BIOS Setup Utility is a program for configuring the BIOS (Basic Input/ Output
System) settings of the computer. BIOS is a layer of software, called firmware,
that translates instructions from other layers of software into instructions
that the computer hardware can understand. The BIOS settings are needed
by your Tablet PC to identify the types of installed devices and establish
special features.
This chapter tells you how to use the BIOS Setup Utility.

46
When and How to Use
NOTE:
 The actual setting items on your model may differ from those described
in this chapter.
 The availability of some setting items depends on the configuration of
your Tablet PC.
You need to run BIOS Setup Utility when:
 You see an error message on the screen requesting you to run BIOS
Setup Utility.
 You want to restore the factory default BIOS settings.
 You want to modify some specific settings according to the hardware.
 You want to modify specific settings to optimize the system
performance.
To run BIOS Setup Utility:
Method 1: During system startup when the logo screen appears, tap the
screen or press the Windows Logo button on your Tablet PC. In the pre-
boot menu that appears, select Setup Utility.
NOTE:
 If you don’t want any accidental tapping to invoke the pre-boot menu,
you can disable this method by setting the “Screen Tapping for Boot
Options” item in the BIOS Setup Utility.
 The time period in which you can use the above method is extremely
short. You can use the other method as described below.
Method 2: Go to Settings  Update & security  Recovery (for Windows
10) or Settings  System  Recovery (for Windows 11). Under Advanced
startup, select Restart now. In the boot options menu, select Troubleshoot
 Advanced options  UEFI Firmware Settings. Select Restart. In the pre-
boot menu that appears, select Setup Utility.

47
Menu Descriptions
Information Menu
The Information menu contains the basic configuration information of the
system. There are no user-definable items in this menu.
NOTE: The “Asset Tag” information appears when you have entered the
asset number for this computer using the asset management program. The
program is provided in the Asset tag folder of the Driver disc.

Main Menu
The Main menu contains the various system settings.
 System Date sets the system date.
 System Time sets the system time.
 Boot Priority determines the first device that the system boots from.
Select Legacy First or UEFI First according to your needs.
 Legacy USB Support enables or disables the system’s support for Legacy
USB.
 CSM Support enables or disables CSM (Compatibility Support Mode).
You can set this item to Yes for backward compatibility with legacy BIOS
services.
 PXE Boot sets the PXE boot to UEFI or Legacy. PXE (Preboot eXecution
Environment) is an environment to boot computers using a network
interface independently of data storage devices or installed operating
systems.

Advanced Menu
The Advanced menu contains the advanced setting.
 Wake Up Capability
USB Wake Up From S3 allows a USB device activity to wake up the
system from S3 (Sleep) state.

48
 System Policy allows you to choose between Performance and Balance.
If battery life is your first priority, select Balance. If you need system
performance more than battery life, select Performance.
 AC Initiation sets if connecting AC power will automatically start or
resume the system.
 Screen Tapping for Boot Options sets if tapping the screen during
startup will invoke the boot options menu which provides access to
some pre-boot operations. If disabled, tapping the screen during startup
has no effect to the system’s booting process.
 MAC Address Pass Through allows the system specific MAC address to
pass through a connected dock, meaning the dock specific MAC address
will be overridden by the system specific MAC address. This feature only
works for UEFI PXE boot.
 Active Management Technology Support (This item appears only on
models supporting vPro.)
Intel AMT Support enables or disables Intel® Active Management
Technology BIOS extension execution. AMT allows the system
administrator to access an AMT featured computer remotely.
Intel AMT Setup Prompt determines whether the prompt for entering
Intel AMT Setup appears or not during POST.
 Virtualization Technology Setup
Intel(R) Virtualization Technology enables or disables Intel® VT (Intel
Virtualization Technology) feature which provides hardware support for
processor virtualization. When enabled, a VMM (Virtual Machine Monitor)
can utilize the additional hardware virtualization capabilities provided
by this technology.
Intel(R) VT for Directed I/O (VT-d) enables or disables VT-d (Intel®
Virtualization Technology for Directed I/O). When enabled, VT-d helps
enhance Intel platforms for efficient virtualization of I/O devices.
SW Guard Extensions (SGX) can be set to Disabled, Enabled, or Software
Controlled. Intel® Software Guard Extensions (Intel® SGX) is an Intel
technology for increasing the security of application code. It is used by
application developers.
 Device Configuration enables or disables several hardware components.
The items available for setting depend on your model.
 Diagnostics and System Tester
H2ODST Tool performs system baseline check.

49
 Recovery Partition allows you to restore your Windows system to the
factory default state by using the “recovery partition” feature. Recovery
partition is a portion of your hard disk drive that is set aside by the
manufacturer to hold the original image of your system.
WARNING:
 Using this feature will reinstall Windows to your system and configure it
to the system’s factory default settings. All data on the hard disk drive
will be lost.
 Make sure that power is not interrupted during the recovery process. An
unsuccessful recovery may result in Windows startup problems.

 Windows RE launches Windows Recovery Environment. Windows RE

(Windows Recovery Environment) is a recovery environment that
provides recovery, repair, and troubleshooting tools in Windows.

Security Menu
The Security menu contains the security settings, which safeguard your
system against unauthorized use.
NOTE:
 You can set the user password only when the supervisor password has
been set.
 If both the supervisor and user passwords are set, you can enter any of
them for starting up the system and/or entering BIOS Setup. However,
the user password only allows you to view/change the settings of certain
items.
 A password setting is applied right after it is confirmed. To cancel a
password, leave the password empty by pressing the Enter key.

 Set Supervisor/User Password sets the supervisor/user password. You

can set the supervisor/user password to be required for starting up the
system and/or entering BIOS Setup.
 Strong Password enables or disables strong password. When enabled,
the password you set must contain at least one upper-case letter, one
lower-case letter, and one digit.
 Password Configuration sets the minimum password length. Enter the
number in the input field and select [Yes]. The number should be
between 4 and 64.

50
 Password on Boot allows you to enable or disable the entering of
password for booting up your system.
 Secure Boot Configuration (This item appears only when the password
has been set.)
Secure Boot enables or disables Secure Boot. Secure Boot is a feature
that helps prevent unauthorized firmware, operating systems, or UEFI
drivers from running at boot time.
Delete all Security Boot keys deletes all secure boot variables.
Restore Factory Defaults resets secure boot variables to manufacturing
defaults.
 Set HDD 0 User Password sets the password for locking the Primary
Master hard disk drive. After setting a password, the hard disk drive can
only be unlocked by the password no matter where it is installed.
 Security Freeze Lock enables or disables the “Security Freeze Lock”
function. This function is only applicable to SATA drives in AHCI mode. It
prevents attacks on the SATA drive by freezing the security state of the
drive at POST and also when the system resumes from S3.
 TPM Setup Menu
TPM Support enables or disables TPM (Trusted Platform Module) support.
TPM (Trusted Platform Module) is a component on your computer’s
mainboard that is specifically designed to enhance platform security by
providing a protected space for key operations and other security critical
tasks.
Change TPM Status allows you to select between No Operation and
Clear.
 Intel Trusted Execution Technology enables utilization of additional
hardware capabilities provided by Intel® Trusted Execution Technology.

Boot Menu
The Boot menu sets the sequence of the devices to be searched for the
operating system.
 Boot Type Order determines the boot order. You can rearrange the
order by dragging the boot device name up or down in the list.
 Each boot device can be individually set to On or Off. If you want to
exclude a boot device from the boot order, set the device to Off.

51
Exit Menu
The Exit menu displays ways of exiting BIOS Setup Utility. After finishing
with your settings, you must save and exit so that the changes can take
effect.
 Exit Saving Changes saves the changes you have made and exits BIOS
Setup Utility.
 Exit Discarding Changes exits BIOS Setup Utility without saving the
changes you have made.
 Load Setup Defaults loads the factory default values for all the items.
 Discard Changes restores the previous values for all the items.
 Saves Changes saves the changes you have made.

52
Chapter 6

Using Getac Software

Getac software includes application programs for specific computer
components and utility programs for overall management.
This chapter briefly introduces the programs.

53
OSD Control Panel
The OSD (On Screen Display) Control Panel provides a user-friendly interface
for you to quickly activate or operate certain functions on your Tablet PC
with a simple click of the screen.
To open the OSD Control Panel, start the program named OSDC. The
following screen appears.

Help

For detailed information on the program, see the program’s online help.

54
G-Manager
G-Manager allows you to view, manage, and configure several system
functions and features. The G-Manager home menu presents four
categories. Select a category name to open it.

For detailed information, see the program’s online help. Select About 
Help.

55
G-Camera
G-Camera is a geo-tagging camera application. Geographical information
can be embedded into JPEG files as EXIF 2.2 metadata.
NOTE: G-Camera uses the standard location service of Windows.

To start the G-Camera application, select Start  G-Camera.

In the middle is the preview window with status display. At the two sides are
various buttons.
For detailed information on the program, see the program’s online help.
Select  Help.

56
Chapter 7

Care and
Maintenance
Taking good care of your Tablet PC will ensure a trouble-free operation and
reduce the risk of damage to your Tablet PC.
This chapter gives you guidelines covering areas such as protecting, storing,
cleaning, and traveling.

57
Protecting the Tablet PC
To safeguard the integrity of your Tablet PC data as well as the Tablet PC
itself, you can protect the Tablet PC in several ways as described in this
section.

Using an Anti-Virus Strategy

You can install a virus-detecting program to monitor potential viruses that
could damage your files.

Using the Cable Lock

You can use a Kensington-Type-Cable lock to protect your Tablet PC against
theft. The cable lock is available in computer stores.
To use the lock, loop the lock cable around a stationary object such as a
table. Insert the lock to the Kensington lock hole and turn the key to secure
the lock. Store the key in a safe place.

58
Taking Care of the Tablet PC
Location Guidelines
 For optimal performance, use the Tablet PC where the recommended
temperature is between 0 °C (32 °F) and 55 °C (131 °F). (Actual operating
temperature depends on product specifications.)
 Avoid placing the Tablet PC in a location subject to high humidity,
extreme temperatures, mechanical vibration, direct sunlight, or heavy
dust. Using in extreme environments for long periods can result in
product deterioration and a shortened product life.
 Operating in an environment with metallic dust is not allowed.
 Place the Tablet PC on a flat and steady surface. Do not stand the Tablet
PC on its side or store it in an upside-down position. A strong impact by
dropping or hitting may damage the Tablet PC.
 Do not cover or block any ventilation openings on the Tablet PC. For
example, do not place the Tablet PC on a bed, sofa, rug, or other similar
surface. Otherwise, overheating may occur that results in damage to the
Tablet PC.
 As the Tablet PC can become very hot during operation, keep it away
from objects that are vulnerable to heat.
 Keep the Tablet PC at least 13 cm (5 inches) away from electrical
appliances that can generate a strong magnetic field such as a TV,
refrigerator, motor, or a large audio speaker.
 Avoid moving the Tablet PC abruptly from a cold to a warm place. A
temperature difference of more than 10 °C (18 °F) may cause condensation
inside the unit, which may damage the storage media.

General Guidelines
 Do not expose your skin to the Tablet PC when operating it in a very hot
or cold environment.
 Do not place heavy objects on top of the Tablet PC as this may damage
the display.

59
 To avoid damaging the screen, do not touch it with any sharp object.
 LCD image sticking occurs when a fixed pattern is displayed on the
screen for a prolonged period of time. You can avoid the problem by
limiting the amount of static content on the display. It is recommended
that you use a screen saver or turn off the display when it is not in use.
 To maximize the life of the backlight in the display, allow the backlight
to automatically turn off as a result of power management.

Cleaning Guidelines
 Never clean the Tablet PC with its power on.
 Use a soft cloth moistened with water or a non-alkaline detergent to
wipe the exterior of the Tablet PC.
 Gently wipe the display with a soft, lint-free cloth.
 If water or liquid is split onto the Tablet PC, wipe it dry and clean when
possible. Though your Tablet PC is water-proof, do not leave the Tablet
PC wet when you can dry it.

 If the Tablet PC gets wet where the temperature is 0°C (32°F) or below,
freeze damage may occur. Make sure to dry the wet Tablet PC.

Battery Pack Guidelines

 Recharge the battery pack when it is nearly discharged. When recharging,
make sure that the battery pack is fully charged. Doing so may avoid
harm to the battery pack.
 The battery pack is a consumable product and the following conditions
will shorten its life:
– when frequently charging the battery pack
– when using, charging, or storing the battery in high temperature
condition
 To avoid hastening the deterioration of the battery pack thereby
prolonging its useful life, minimize the number of times you charge it so
as not to frequently increase its internal temperature.

 Charge the battery pack between 10 °C ~ 30 °C (50 °F ~ 86 °F) temperature

range. A higher environment temperature will cause the battery pack’s

60
 temperature to rise. Avoid charging the battery pack inside a closed
vehicle and in hot weather condition. Also, charging will not start if the
battery pack is not within the allowed temperature range.
 It is recommended that you do not charge the battery pack more than
once a day.
 It is recommended that you charge the battery pack with the Tablet PC’s
power off.
 To maintain the battery pack’s operating efficiency, store it in a cool
dark place removed from the Tablet PC and with 30 % ~ 40 % charge
remaining.
 Important guidelines when using the battery pack.
When installing or removing the battery pack take note of the
following:
– avoid installing or removing the battery pack when the Tablet PC is in
Sleep mode. Abruptly removing the battery pack may cause loss of
data or the Tablet PC may become unstable.
– avoid touching the battery pack terminals or damage may occur,
thereby causing improper operation to it or the Tablet PC.
The Tablet PC’s input voltage and surrounding temperature will directly
affect the battery pack’s charge and discharge time:
– charging time will be prolonged when the Tablet PC is turned on.
To shorten the charging time, it is recommended that you place the
Tablet PC in Sleep or hibernation mode.
– a low temperature will prolong the charging time as well as hasten
the discharge time.
 When using battery power in an extremely low temperature
environment, you may experience shortened operating time and
incorrect battery level reading. This phenomenon comes from the
chemical characteristics of batteries. The appropriate operating
temperature for the battery is -10 °C ~ 50 °C (14 °F ~ 122 °F).
 Do not leave the battery pack in storage for more than six months
without recharging it.

61
Touchscreen Guidelines
 Use your finger or the stylus on the display. Using a sharp or metallic
object other than your finger or stylus may cause scratches and damage
the display, thereby causing errors.
 Use a soft cloth to remove dirt on the display. The touchscreen surface
has a special protective coating that prevents dirt from sticking to it. Not
using a soft cloth may cause damage to the special protective coating on
the touchscreen surface.
 Turn off the Tablet PC power when cleaning the display. Cleaning the
display with the power on may cause improper operation.
 Do not use excessive force on the display. Avoid placing objects on top
of the display as this may cause the glass to break thereby damaging the
display.
 In low and high temperatures (below 5 oC / 41 °F and above 60 oC / 140
°F), the touchscreen may have a slower response time or register the
touch in the wrong location. It will go back to normal after returning to
room temperature.
 When there is noticeable discrepancy in the operation of the touchscreen
function (wrong location on intended operation or improper display
resolution), refer to the Windows online Help for instructions on
recalibrating the touchscreen display.

62
When Traveling
 Before traveling with your Tablet PC, make a backup of your hard disk
data into flash disks or other storage devices. As an added precaution,
bring along an extra copy of your important data.
 Make sure that the battery pack is fully charged.
 Make sure that the Tablet PC is turned off.
 Make sure that all the connector covers are closed completely to ensure
the waterproof integrity.
 Disconnect the AC adapter from the Tablet PC and take it with you. Use
the AC adapter as the power source and as a battery-charger.
 Hand-carry the Tablet PC. Do not check it in as luggage.
 If you need to leave the Tablet PC in the car, put it in the trunk of the
car to avoid exposing the Tablet PC to excessive heat.
 When going through airport security, it is recommended that you send
the Tablet PC and flash disks through the X-ray machine (the device you
set your bags on). Avoid the magnetic detector (the device you walk
through) or the magnetic wand (the handheld device used by security
personnel).
 If you plan to travel abroad with your Tablet PC, consult your dealer for
the appropriate AC power cord for use in your country of destination.

63
Chapter 8

Troubleshooting
Computer problems can be caused by hardware, software, or both. When
you encounter any problem, it might be a typical problem that can easily be
solved.
This chapter tells you what actions to take when solving common computer
problems.

64
Preliminary Checklist
Here are helpful hints to follow before you take further actions when you
encounter any problem:
 Try to isolate which part of the Tablet PC is causing the problem.
 Make sure that you turn on all peripheral devices before turning on the
Tablet PC.
 If an external device has a problem, make sure that the cable
connections are correct and secure.
 Make sure that the configuration information is properly set in the BIOS
Setup program.
 Make sure that all the device drivers are correctly installed.
 Make notes of your observations. Are there any messages on the screen?
Do any indicators light? Do you hear any beeps? Detailed descriptions
are useful to the service personnel when you need to consult one for
assistance.
If any problem persists after you follow the instructions in this chapter,
contact an authorized dealer for help.

65
Solving Common Problems
Battery Problems
The battery does not charge (Battery Charge indicator does not light
amber).
 Make sure that the AC adapter is properly connected.
 Make sure that the battery is not too hot or cold. Allow time for the
battery pack to return to room temperature.
 If the battery doesn't charge after it has been stored in very low
temperatures, try disconnecting and reconnecting the AC adapter to
solve the problem.
 Make sure that the battery pack is installed correctly.
 Make sure that the battery terminals are clean.

The operating time of a fully charged battery becomes shorter.

 If you often partially recharge and discharge, the battery might not be
charged to its full potential. Initialize the battery to solve the problem.

The battery operating time indicated by the battery meter does not
match the actual operating time.
 The actual operating time can be different from the estimated time,
depending on how you are using the Tablet PC. If the actual operating
time is much less than the estimated time, initialize the battery.

Bluetooth Problems
I cannot connect to another device with Bluetooth wireless
technology.
 Make sure that both devices have activated Bluetooth feature.
 Make sure that the distance between the two devices is within the limit
and that there are no walls or other obstructions between the devices.
 Make sure that the other device is not in “Hidden” mode.

66
 Make sure that both devices are compatible.

Display Problems
Nothing appears on the screen.
 During operation, the screen may automatically turn off as a result of
power management. Press any key to see if the screen comes back.
 The brightness level might be too low. Increase the brightness.
 The display output might be set to an external device. Switch the display
back to the internal LCD.

The characters on the screen are dim.

 Adjust the brightness and/or contrast.

The display brightness cannot be increased.

 As a protection, the display brightness will be fixed at a low level when
the surrounding temperature is too high or too low. It is not a
malfunction in this situation.

Bad dots appear on the display at all times.

 A small number of missing, discolored, or bright dots on the screen are
an intrinsic characteristic of TFT LCD technology. It is not regarded as a
LCD defect.

Clouding (or called “mura”) happens on the screen when you exert
forces on the left or right side of the LCD frame.
 This is a normal phenomenon, not a defect.

The display has a slower response time in low temperature

environments.
 The response time of LCDs can be affected by low temperatures. This
does not mean the LCD is defective. The LCD will resume normal response
time after returning to room temperature.

67
Fingerprint Scanner Problems
The following message appears during the fingerprint enrollment
process – “Your device is having trouble recognizing you. Make sure
your sensor is clean.”
 When enrolling a fingerprint, make sure you move your finger slightly
between each reading. Not moving or moving too much can both result
in fingerprint reading failures.

The following message appears during the fingerprint login process

– “Couldn’t recognize that fingerprint. Make sure you’ve set up your
fingerprint in Windows Hello.”
 When placing your finger on the scanner, make sure your finger aims at
the center of the scanner surface and covers as much area as possible.
 If a fingerprint login frequently fails, try enrolling again.

Hardware Device Problems

The Tablet PC does not recognize a newly installed device.
 The device may not be correctly configured in the BIOS Setup program.
Run the BIOS Setup program to identify the new type.
 Make sure if any device driver needs to be installed. (Refer to the
documentation that came with the device.)
 Check the cables or power cords for correct connections.
 For an external device that has its own power switch, make sure that the
power is turned on.

Power Management Problems

The Tablet PC does not enter Sleep or Hibernation mode
automatically.
 If you have a connection to another computer, the Tablet PC does not
enter Sleep or Hibernation mode if the connection is actively in use.
 Make sure that the Sleep or Hibernation time-out is enabled.

68
The Tablet PC does not enter Sleep or Hibernation mode
immediately.
 If the Tablet PC is performing an operation, it normally waits for the
operation to finish.

The Tablet PC does not resume from Sleep or Hibernation mode.

 The Tablet PC automatically enters Sleep or Hibernation mode when the
battery pack is empty. Do any one of the following:
− Connect the AC adapter to the Tablet PC.
− Replace the empty battery pack with a fully charged one.

Software Problems
An application program does not work correctly.
 Make sure that the software is correctly installed.
 If an error message appears on the screen, consult the software program’s
documentation for further information.
 If you are sure the operation has stopped, reset the Tablet PC.

Sound Problems
No sound is produced.
 Make sure that the volume control is not set too low. Increase the
volume.
 Make sure that the sound is not muted.
 Make sure that the Tablet PC is not in Sleep mode.
 If using an external speaker, make sure that the speaker is properly
connected.

Distorted sound is produced.

 Make sure that the volume control is not set too high or too low. In most
cases, a high setting can cause the audio electronics to distort the sound.

69
Startup Problems
When you turn on the Tablet PC, it does not respond and the Power
Indicator does not light green.
 If you are using an external AC power, make sure that the AC adapter is
correctly and securely connected. If so, make sure that the electrical
outlet works properly.
 If you are using the battery power, make sure that the battery is not
discharged.

When you turn on the Tablet PC, it stops after POST.

 Reset your Tablet PC.

WLAN Problems
I cannot use the WLAN feature.
 Make sure that the WLAN feature is turned on.

Transmission quality is poor.

 Your Tablet PC may be in an out-of-range situation. Move your Tablet
PC closer to the Access Point or another WLAN device it is associated
with.
 Check if there is high interference around the environment and solve
the problem as described next.

Radio interference exists.

 Move your Tablet PC away from the device causing the radio
interference such as microwave oven and large metal objects.
 Plug your Tablet PC into an outlet on a different branch circuit from
that used by the affecting device.
 Consult your dealer or an experienced radio technician for help.

I cannot connect to another WLAN device.

 Make sure that the WLAN feature is turned on.

70
 Make sure that the SSID setting is the same for every WLAN device in
the network.
 Your Tablet PC is not recognizing changes. Restart the Tablet PC.
 Make sure that the IP address or subnet mask setting is correct.

I cannot communicate with the Tablet PC in the network when

Infrastructure mode is configured.
 Make sure that the Access Point your Tablet PC is associated with is
powered on and all the LEDs are working properly.
 If the operating radio channel is in poor quality, change the Access Point
and all the wireless station(s) within the BSSID to another radio channel.
 Your Tablet PC may be in an out-of-range situation. Move your Tablet
PC closer to the Access Point it is associated with.
 Make sure that your Tablet PC is configured with the same security
option (encryption) to the Access Point.
 Use the Web Manager/Telnet of the Access Point to check whether it is
connected to the network.
 Reconfigure and reset the Access Point.

I cannot access the network.

 Make sure that the network configuration is appropriate.
 Make sure that the user name or password is correct.
 You have moved out of range of the network.
 Turn off power management.

Other Problems
The date/time is incorrect.
 Correct the date and time via the operating system or BIOS Setup
program.
 After you have performed everything as described above and still have
the incorrect date and time every time you turn on the Tablet PC, the

71
 RTC (Real-Time Clock) battery is at the end of its life. Call an authorized
dealer to replace the RTC battery.

GPS signals drop when they are not supposed to.

 If your Tablet PC is connected to the docking station which has one or
more USB 3.1/3.0 devices connected, the USB 3.1/3.0 device can interfere
with the radio frequency, causing poor GPS signal reception. To solve the
problem in this situation, run the BIOS Setup Utility, go to Advanced 
Device Configuration  Docking USB Port Setting and change the setting
to USB 2.0.

72
Resetting the Tablet PC
You may have to reset (reboot) your Tablet PC on some occasions when an
error occurs and the program you are using hangs up.
If you are sure the operation has stopped and you cannot use the “restart”
function of the operating system, reset the Tablet PC.
Reset the Tablet PC by any one of these methods:
 Press and hold the P1 button for more than 2 seconds. This opens the
Ctrl-Alt-Del screen where you can select actions including Restart (in the
pop-up menu of Power icon).

 If the above action does not work, press and hold the power button for
more than 5 seconds to force the system to turn off. Then turn on the
power again.

73
System Recovery
Using Windows RE
Windows has a recovery environment (Windows RE) that provides recovery,
repair, and troubleshooting tools. The tools are referred to as Advanced
Startup Options. You can access these options by selecting Start  Settings
 Update & security  Recovery (for Windows 10) or Start  Settings 
System  Recovery (for Windows 11).
There are several choices:
 System Restore
This option allows you to restore Windows to an earlier point in time if
you have created a restore point.
 Recover from a drive
If you have created a recovery drive on Windows, you can use the
recovery drive to reinstall Windows.
 Reset this PC
This option allows you to reinstall Windows with or without keeping
your files.
See Microsoft website for more information.
NOTE:
 If you are in a situation where your Tablet PC won’t boot into Windows,
you can access the Advanced Startup Options by running the BIOS Setup
Utility and selecting Advanced  Windows RE.
 System recovery for Windows typically will take several hours to
complete.

74
Using Recovery Partition
When necessary, you can restore your Windows system to the factory
default state by using the “recovery partition” feature. Recovery partition is
a portion of your hard disk drive that is set aside by the manufacturer to
hold the original image of your system.
WARNING:
 Using this feature will reinstall Windows to your system and configure it
to the system’s factory default settings. All data on the hard disk drive
will be lost.
 Make sure that power is not interrupted during the recovery process. An
unsuccessful recovery may result in Windows startup problems.

To restore your system to the factory default state:

1. Connect the AC adapter.
2. Run BIOS Setup Utility. Select Advanced  Recovery Partition. (See
Chapter 5 for more information.)
3. Follow the onscreen instructions to complete the process.

75
Using the Driver Disc (Optional)
NOTE: You can download the latest drivers and utilities from Getac website
at http://www.getac.com  Support.

The Driver disc contains drivers and utilities required for specific hardware
in your Tablet PC.
Since your Tablet PC comes with drivers and utilities pre-installed, you
normally do not need to use the Driver disc. In case you want to manually
install Windows, you will have to install the drivers and utilities one by one
after installing Windows.
To manually install drivers and utilities:
1. Start up the Tablet PC.
2. Prepare an external CD/DVD drive (with USB connection). Connect the
drive to your Tablet PC. Wait for the Tablet PC to recognize the drive.
3. Insert the Driver disc. Make sure you use the disc that matches the
Windows version of your Tablet PC.
4. The autorun program should automatically start. You will see the
installation menu. Select NEXT to go to the next page if there is more
than one.
5. To install a driver or utility, just select the particular button and follow
the onscreen instructions to complete the installation.

76
Appendix A
Specifications
NOTE: Specifications are subject to change without any prior notice.

Parts Specifications
CPU Comet Lake U Platform
- Intel® Core™ i3-10110U, 2.1GHz up to 4.1GHz, 4M cache
- Intel® Core™ i5-10210U, 1.6GHz up to 4.2GHz, 6M cache
- Intel® Core™ i5-10310U, 1.7GHz up to 4.4GHz, 6M cache
- Intel® Core™ i7-10510U, 1.8GHz up to 4.9GHz, 8M cache
- Intel® Core™ i7-10610U, 1.8GHz up to 4.9GHz, 8M cache
BIOS Insyde, Flash EEPROM, 32MB, UEFI, supporting ACPI, TPM,
Computrace, AMT12, WMI, and BIOS diagnostic
RAM 4/8/16GB DDR4, 2400MHz
Video Controller Intel® UHD Graphics
Display 10.1-inch (16:9) TFT LCD, FHD 1920 x 1200, dimmer mode,
Panel blackout mode, sunlight readable, 1000 nits standard
brightness
Touchscreen Capacitive multi-touch screen - 10 points
Audio Features High Definition audio
Speaker 1.5 W
Microphone Integrated x 2, Mic Array
Mass storage device 256GB/512GB/1TB SSD (Solid-State Drive), M.2 2280 Form
Factor (SATA or PCIe)
I/O ports USB 3.1 Gen 2, HDMI, combo audio (4-pole TRRS 3.5mm type),
Docking, tri antenna passthrough (option)
Optional I/O One of the below on the top side:
Barcode scanner / HF RFID reader / USB 3.0 / USB 3.1 Gen 1
Type-C / RS-232 serial / VGA / RJ45
Card readers Smart Card (option)
HF RFID (option)
Magnetic stripe card (option)

77
 Parts Specifications
Barcode scanner 1D and 2D
(option)
LAN (option) Intel® i219-LM Gigabit Network Connection, 10/100/1000
Mbps Ethernet
Wireless LAN + Intel® AX200 2x2 802.11 AX + BT 5.1 combo (vPro)
Bluetooth
WWAN + GPS 3G/4G LTE + GPS combo
(option)
Discrete GPS Mutually exclusive with the “WWAN + GPS” module
(option)
Camera Front: FHD 2MP webcam, IR sensor (option)
Rear: 8M pixel, autofocus, LED, video capture
Security Kensington lock
TPM 2.0
Fingerprint scanner (option)
Power AC adapter Universal 65 W; input: 100­240 V AC, 50/60 Hz; output: 19 V
Battery pack Standard: Lithium-ion Prismatic type, 6-cell
High capacity: Lithium-ion Prismatic type, 9-cell
Bridge Lithium-ion Prismatic type, 2-cell, Hot Swap technology
battery
(option)
Dimension (LxW×D) 276.8 x 194.5 x 23.5 mm (10.89 × 7.65 × 0.92 inches)
Weight 1.22 kg (2.69 lb)

78
Appendix B
Regulatory
Information
This appendix provides regulatory statements and safety notices on your
Tablet PC.
NOTE: Marking labels located on the exterior of your Tablet PC indicate the
regulations that your model complies with. Please check the marking labels
and refer to the corresponding statements in this appendix. Some notices
apply to specific models only.

79
Safety Notices
About the Battery
If the battery is mishandled, it may cause fire, smoke or an explosion and
the battery’s functionality will be seriously damaged. The safety instructions
listed below must be followed.

Danger
 Do not immerse the battery with liquid such as water, sea water or soda.
 Do not charge/discharge or place the battery in high-temperature (more
than 80 °C / 176 °F) locations, such as near a fire, heater, in a car in direct
sunlight, etc.
 Do not use unauthorized chargers.
 Do not force a reverse-charge or a reverse-connection.
 Do not connect the battery with AC plug (outlet) or car plugs.
 Do not adapt the battery to unspecified applications.
 Do not short circuit the battery.
 Do not drop or subject the battery to impacts.
 Do not penetrate with a nail or strike with a hammer.
 Do not directly solder the battery.
 Do not disassemble the battery.
 Keep the battery away from an extremely low air pressure environment
as it may result in an explosion or the leakage of flammable liquid or gas.

Warning
 Keep the battery away from infants.
 Stop using the battery if there are noticeable abnormalities such as
abnormal smell, heat, deformities, or discoloration.
 Stop charging if the charging process cannot be finished.

80
 In case of a leaking battery, keep the battery away from flames and do
not touch it.
 Pack the battery tightly during transport.

Caution
 Do not use the battery where static electricity (more than 100V) exists
that might damage the protection circuit of the battery.
 When children are using the system, parents or adults must ensure that
they are using the system and battery correctly.
 Keep the battery away from flammable materials during charging and
discharging.
 In case lead wires or metal objects come out from the battery, you must
seal and insulate them completely.

Caution Texts Concerning Lithium Batteries

DANISH
ADVARSEL! Lithiumbatteri – Eksplosionsfare ved fejlagtig håndtering.
Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det
brugte batteri tilbage til leverandøren.
NORWEGIAN
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme
batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte
batterier kasseres i henhold til fabrikantens instruksjoner.
SWEDISH
VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp
eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera
använt batteri enligt fabrikantens instruktion.
FINNISH
VAROITUS: Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda
paristo ainoastaan valmistajan suosittelemaan tyyppiin. Hävitä käytetty
paristo valmistajan ohjeiden mukaisesti.
ENGLISH
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace
only with the same or equivalent type recommended by the equipment
manufacturer. Discard used batteries according to manufacturer‘s instructions.

81
DEUTSCH
VORSICHT: Explosionsgefahr bei unsachgemäßem Austausch der Batterie.
Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleich-
wertigen Typ. Entsorgung gebrauchter Batterien nach Angaben des
Herstellers.
FRENCH
ATTENTION: II y a danger d’explosion s’il y a remplacement incorrect de la
batterie. Remplacer uniquement avec une batterie du même type ou d’un
type équivalent recommandé par le constructeur. Mettre au rebut les
batteries usagées conformément aux instructions du fabricant.

Attention (for USA Users)

The product that you have purchased contains a rechargeable battery. The
battery is recyclable. At the end of its useful life, under various state and
local laws, it may be illegal to dispose of this battery into the municipal
waste stream. Check with your local solid waste officials for details in your
area for recycling options or proper disposal.

About the AC Adapter

 Use only the AC adapter supplied with your computer. Use of another
type of AC adapter will result in malfunction and/or danger.
 If a ground/earth pin attachment plug on the AC power cord is provided,
always plug the cord into a grounded/earthed outlet. Do not disable
ground/earth pin of the plug/cord.
 Do not use the adapter in a high moisture environment. Never touch
the adapter when your hands or feet are wet.
 Allow adequate ventilation around the adapter when using it to operate
the device or charge the battery. Do not cover the AC adapter with paper
or other objects that will reduce cooling. Do not use the AC adapter while
it is inside a carrying case.
 Connect the adapter to a proper power source. The voltage requirements
are found on the product case and/or packaging.
 Do not use the adapter if the cord becomes damaged.
 Do not attempt to service the unit. There are no serviceable parts inside.
Replace the unit if it is damaged or exposed to excess moisture.

82
Heat Related Concerns
Your device may become very warm during normal use. It complies with the
user-accessible surface temperature limits defined by the International
Standards for Safety. Still, sustained contact with warm surfaces for long
periods of time may cause discomfort or injury. To reduce potential heat-
related concerns, follow these guidelines:
 Keep your device and its AC adapter in a well-ventilated area when in
use or charging. Allow for adequate air circulation under and around
the device.
 Use common sense to avoid situations where your skin is in contact with
your device or its AC adapter when it’s operating or connected to a
power source. For example, don’t sleep with your device or its AC adapter,
or place it under a blanket or pillow, and avoid contact between your
body and your device when the AC adapter is connected to a power
source. Take special care if you have a physical condition that affects
your ability to detect heat against the body.
 If your device is used for long periods, its surface can become very warm.
While the temperature may not feel hot to the touch, if you maintain
physical contact with the device for a long time, for example if you rest
the device on your lap, your skin might suffer a low-heat injury.
 If your device is on your lap and gets uncomfortably warm, remove it
from your lap and place it on a stable work surface.
 Never place your device or AC adapter on furniture or any other surface
that might be marred by exposure to heat since the base of your device
and the surface of the AC adaptor may increase in temperature during
normal use.

83
North America
USA
Federal Communications Commission Radio Frequency
Interference Statement
NOTE:
This equipment has been tested and found to comply with the limits for a
Class B digital device pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications not expressly approved by the manufacturer
could void the user’s authority to operate the equipment.
Please note:
The use of a non-shielded interface cable with this equipment is prohibited.

84
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference
that may cause undesired operation.

Company name Getac Inc.

15495 Sand Canyon Rd., Suite 350
Address
Irvine, CA 92618 USA
Phone +1-949-681-2900

ANSI Warning
Equipment approved for ANSI/UL121201 and CSA C22.2 No. 213, Nonincendive
Electrical Equipment for use in Class I, Division 2, Group A, B, C, and D.
Ambient temperature: -29°C to 40°C

EXPLOSION HARZARD WARNINGS:

 External connections/hubs through the connectors as mentioned (HDMI
port, combo audio port, USB 3.1 Gen 2 port, DC-in jack, docking port, and
tri antenna passthrough connector) are NOT to be used in a hazardous
location. When used with a docking station (such as the office dock,
keyboard dock, or vehicle dock), the docking/undocking of the equipment
must be conducted outside the hazardous area. Docking/undocking in a
hazardous area is prohibited.
 The tablet is to be only powered from the battery pack while in hazardous
locations. Power adapter is NOT certified to use in hazardous locations and
NOT to be used in hazardous locations.
 The battery must only be changed in an area known to be non-hazardous.
 DO NOT disconnect equipment unless power has been switched off or the
area is known to be non-hazardous.
 DO NOT remove or replace a user-removable item (such as the battery
pack, micro-SIM card, smart card, etc.) while the circuit is live unless the
area is free of ignitable concentrations.
 Replace the battery with battery model BP3S2P2100S-01 or BP3S3P3450P-
03, manufactured by Getac Technology Corporation only. Use of another
battery may present a risk of fire or explosion.

85
California Proposition 65
For California USA:
Proposition 65, a California law, requires warnings to be provided to
California consumers when they might be exposed to chemical(s) identified
by Proposition 65 as causing cancer and birth defects or other reproductive
harm.
Almost all electronic products contain 1 or more of the chemicals listed under
Proposition 65. This does not mean the products pose a significant risk of
exposure. As the consumers have the right to know about the products they
purchase, we are giving this warning on our packaging and user manual to
keep our consumers well informed.

! WARNING
This product can expose you to chemicals including lead,
TBBPA or formaldehyde, which are known to the State of
California to cause cancer and birth defects or other
reproductive harm. For more information go to
www.P65Warnings.ca.gov

86
Canada
Canadian ICES-003
CAN ICES-3(B)/NMB-3(B)
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions: (1) This device
may not cause interference. (2) This device must accept any interference,
including interference that may cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est
conforme aux CNR d’Innovation, Sciences et Développement économique
Canada applicables aux appareils radio exempts de licence. L’exploitation
est autorisée aux deux conditions suivantes : 1) L’appareil ne doit pas produire
de brouillage; 2) L’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.
The device could automatically discontinue transmission in case of absence
of information to transmit, or operational failure. Note that this is not
intended to prohibit transmission of control or signaling information or the
use of repetitive codes where required by the technology.
L’appareil peut interrompre automatiquement la transmission en cas
d’absence d’informations à transmettre ou de panne opérationnelle. Notez
que ceci n’est pas destiné à interdire la transmission d’informations de
contrôle ou de signalisation ou l’utilisation de codes répétitifs lorsque cela
est requis par la technologie.
The device for operation in the band 5150–5250 MHz is only for indoor use
to reduce the potential for harmful interference to co-channel mobile
satellite systems.
l’appareil fonctionnant dans la bande 5150-5250 MHz est réservé à une
utilisation en intérieur afin de réduire les risques de brouillage préjudiciable
pour les systèmes mobiles par satellite dans le même canal.

87
User Notification of Take-back Service
To customers in United States and Canada:
Getac believes in providing our customers with easy-to-use solutions to
recycle your Getac-brand products for free. Getac understands the customers
will likely be recycling multiple items at once and as such. Getac wants to
make the recycling process for these larger shipments as streamlined as
possible. Getac works with recycling vendors with the highest standards for
protecting our environment, ensuring worker safety, and complying with
global environmental laws. Our commitment to recycling our old equipment
grows out of our work to protect the environment in many ways. For more
information, see the Getac Web site at
https://www.getac.com/us/environmental-certifications/.
Please see the product type below for information on Getac product,
battery and packaging recycling in USA and Canada.
 For Product Recycling:
If you have a Getac computer that needs to go to a recycling house,
Getac can help you. Just contact us at (866) 394 – 3822 or by email at
[email protected] to obtain a prepaid shipping label at
no charge to you, pack up your equipment in a box of your choice and
send it off.
 For Battery Recycling:
The batteries used to power your portable Getac products contain
hazardous materials. While they pose no risk to you during normal use,
they should never be disposed with other wastes. Getac provides a free
take-back service for recycling your batteries from Getac products. To
recycle the battery, please contact us at (866) 394 – 3822 or by email at
[email protected].
 For Packaging Recycling:
Getac has chosen the packaging materials used to transport our products
carefully, to balance the requirements of shipping the product to you
safely while minimizing the amount of material used. Our packaging for
notebooks and tablets is recyclable and manufactured using elemental
chlorine-free processes. They contain 90 percent (by weight) recycled
content. Your packaging materials can be recycled at your local recycling
center. Or, if you would like Getac to recycle your packaging, please
contact us at (866) 394 – 3822 and we will make arrangements for you.
If you have the above for recycling, please visit our website
https://www.getac.com/us/environmental-certifications/

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Europe Marking and Compliance
Notices
Statements of Compliance
English
This product follows the provisions of the European Directive 2014/53/EU.
Danish
Dette produkt er i overensstemmelse med det europæiske direktiv 2014/53/EU.
Dutch
Dit product is in navolging van de bepalingen van Europees Directief
2014/53/EU.
Finnish
Tämä tuote noudattaa EU-direktiivin 2014/53/EU määräyksiä.
French
Ce produit est conforme aux exigences de la Directive Européenne 2014/53/EU.
German
Dieses Produkt entspricht den Bestimmungen der Europäischen Richtlinie
2014/53/EU.
Greek
To προϊόν αυτό πληροί τις προβλέψεις της Ευρωπαϊκής Οδηγίας 2014/53/EU.
Icelandic
Þessi vara stenst reglugerð Evrópska Efnahags Bandalagsins númer 2014/53/EU.
Italian
Questo prodotto è conforme alla Direttiva Europea 2014/53/EU.
Norwegian
Dette produktet er i henhold til bestemmelsene i det europeiske direktivet
2014/53/EU.
Portuguese
Este produto cumpre com as normas da Diretiva Européia 2014/53/EU.
Spanish
Este producto cumple con las normas del Directivo Europeo 2014/53/EU.

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Swedish
Denna produkt har tillverkats i enlighet med EG-direktiv 2014/53/EU.

Notices
Max power:
WLAN 2.4G: 19.69 dBm
WLAN 5G: 21.82 dBm
Bluetooth: 10.51 dBm
WWAN: 23.69 dBm
RFID (13.56): -23.80 dBuA/10m
The device is restricted to indoor use only when operating in the 5150 to
5350 MHz frequency range.
BE BG CZ DK DE EE
IE EL ES FR HR IT
CY LV LT LU HU MT
NL AT PL PT RO SI
SK FI SE NO IS LI
CH TR UK (NI)

Restriction or Requirement in the UK: 5150 to 5350 MHz indoor-use only.

UK

Waste Electrical and Electronic Equipment (WEEE)

This symbol means that according to local laws and
regulations your product shall be disposed of separately from
household waste. When this product reaches its end of life,
take it to a collection point designated by local authorities.
Proper recycling of your product will protect human health
and the environment.

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 Battery Directive — Information for Users
In the European Union, this label indicates that the batteries
in this product should be collected separately and not be
disposed of with household waste. Substances in batteries can
have a potential impact on health and environment and you
have a role in recycling waste batteries thus contributing to
the protection, preservation, and improvement of the quality
of the environment.

Restriction of Hazardous Substances (RoHS)

Directive
EU RoHS
Getac products meet the requirements of Directive 2011/65/EU on the
restriction of the use of certain hazardous substances in electrical and
electronic equipment. For more information about RoHS, go to:
https://www.getac.com/us/environment/

Company name Getac Technology GmbH.

Kanzlerstrasse 4
Address
40472 Dusseldorf, Germany
Phone +49 (0) 211-984819-0

Company name Getac UK Ltd.

Getac House, Stafford Park 12,
Address
Telford, Shropshire, TF3 3BJ, UK
Phone +44 (0) 1952-207-222

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About UX10-Ex
UX10-Ex is suitable for use in potentially explosive atmospheres (zone 2 and
zone 22).
Follow the instructions in this section if you have the UX10-Ex model.

Special Conditions for Safe Use

 Ambient temperature range: -21 °C to +63 °C
 The device shall be protected against excessive UV-light and mechanical
impact.
 The impact test according to IEC 60079-0 was performed with reduced
height.
 The connection interfaces shall never be used in hazardous areas.
 The battery shall never be changed, charged or removed in hazardous
areas.
 The device shall never be used next to strong charge generating processes.
 Use only replaceable battery pack (Getac - BP3S2P2100S-01 or
BP3S3P3450P-03).

Protective Covers
 Most screws and guiding pins on the exterior of UX10-Ex are protected
by small covers. These covers must remain intact, not to be removed.
 All covers must be completely closed in potentially explosive atmospheres.
 A small plastic piece between the two left-side I/O covers prevents the I/O
covers from being opened. Keep this piece secured with two screws (as
shown below). While not in an Ex-hazardous area, you can temporarily
remove this piece in order to open a left-side I/O cover.

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 The bottom I/O cover shall never be removed, meaning UX10-Ex is not to
be connected to any docking station.
Bottom I/O cover

Use of Accessories
UX10-Ex can be used with the following accessories provided by Getac:
 Shoulder strap
 Hand strap
 Shoulder harness strap
 Capacitive hard tip stylus and tether
 Digitizer pen and tether (select models only)

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ENERGY STAR

ENERGY STAR® is a government program that offers businesses and consumers

energy-efficient solutions, making it easy to save money while protecting
the environment for future generations.
Please reference ENERGY STAR® related information from
http://www.energystar.gov.
As an ENERGY STAR® Partner, Getac Technology Corporation has determined
that this product meets the ENERGY STAR® guidelines for energy efficiency.
All Getac products with ENERGY STAR® logo comply with the ENERGY STAR®
standard, and the power management feature is enabled by default.
Getac’s ENERGY STAR® qualified products are listed on the EPA website.
https://www.energystar.gov/products

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About Battery and External
Enclosure Replacement
Battery
The batteries of your product include a battery pack and a button cell (or
called RTC battery). Select models have a bridge battery. All batteries are
available from Getac authorized service centers.
The battery pack is user-replaceable. Replacement instructions can be found
in “Replacing the Battery Pack” in Chapter 3. The bridge battery and button
cell must be replaced by Getac authorized service centers.
Visit the website at http://us.getac.com/support/support-select.html for
authorized service center information.

External Enclosure
The external enclosure of the product can be removed using screwdrivers.
The external enclosure can then be reused or refurbished.

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