SJB Institute of Technology: Department of Electronics & Communication Engineering
SJB Institute of Technology: Department of Electronics & Communication Engineering
SJB Institute of Technology: Department of Electronics & Communication Engineering
MODULE - 3
Notes (as per VTU Syllabus)
5th SEMESTER – B. E
VTU-Syllabus
Technological Innovation Management &
Entrepreneurship/18ES51
Module-1 Management
Management: Nature and Functions ofManagement- Importance, Definition, Management
Functions, Levels of Management, Roles of Manager, Managerial Skills, Management &
Administration, Management as a Science, Art & Profession
Idea Generation and Feasibility Analysis- Idea Generation; Creativity and Innovation;
Identification of Business Opportunities; Market Entry Strategies; Marketing Feasibility;
FinancialFeasibilities; Political Feasibilities; Economic Feasibility; Social and Legal
Feasibilities; Technical Feasibilities; Managerial Feasibility, Location and Other Utilities
Feasibilities.
(Selected topics from Chapter 6(Page No. 111-117) & Chapter 7(Page No. 140-142), Text 2)
Ll,L2
(Selected topics from Chapter 7(Page No 147-149), Chapter 5(Page No 93-99) & Chapter
8(Page No. 166-172) Text 2)
Course Outcomes:
TextBooks:
Reference Book:
INDEX SHEET
SL.
PAGE
NO TOPIC
NO.
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VTU Syllabus 1
MODULE – 3
Syllabus:
Social Responsibilities of Business: Meaning of Social Responsibility, Social
Responsibilities of Business towards Different Groups, Social Audit, Business Ethics and
Corporate Governance
For any company, this responsibility indicates that they acknowledge and appreciate the goals
of the society, and therefore, would support them to achieve these goals.
A company can boost its morale and enhance work culture when they can engage their
employees with some social causes. There are many factors that can have a positive impact
on the business while delivering social responsibilities. Such few factors are
• Maintenance of society
Like there are many advantages of social responsibility there are similarly many
disadvantages for business. Few factors are mentioned below.
• Burden on consumers
• Hence, they should sell products and service which can satisfy the need of the society.
• The company should comply with the political and legal environment of the country.
• This type of responsibility expects a certain type of behavior or conduct from the
company.
• These are voluntary actions taken by the entities in case of natural calamities, helping
poor people etc.
• The company should make all the efforts to maximize and protect shareholder’s
wealth.
• Management of the enterprise must provide the proper working conditions to the
workers.
• So, it is the responsibility of the company to provide the right quality, right quantity
with the right price to the consumer.
• There should not be the unfair trade practices like adulteration, poor quality, courtesy
to the customers etc.
• Enterprises must follow the laws and regulations of the country/ state in which it is
operating.
• The organization should interact with society to know what they require.
• It should maintain proper infrastructure, proper disposal system and should not cause
harm to the society in any manner.
• It assesses how well a company is meeting its CSR objectives and provides an
opportunity to identify areas for improvement.
• Social audits exert a strong influence on impacting the public relations image of
companies as businesses strive to maintain a delicate balance between their social
initiatives and providing value to its investors and shareholders.
The scope of a social audit can vary and be wide-ranging. The assessment can include social
and public responsibility but also employee treatment. Some of the guidelines and topics that
comprise a social audit include the following:
• Charitable giving
• Nondiscriminatory practices
• Diversity
Social audits provide a multitude of advantages, including encouraging democracy and the
sharing of opinions by employees and community members, and identifying challenges faced
by certain marginalized or disadvantaged groups. In addition, they can also be used to better
support the human resources and social capital of the organization and promote collective
decision making.
• Lack of standards for the Social Audit process and recognized qualifications for social
auditors may damage the credibility of the process.
Ethics
• Ethics can be said to be ‘the field of study that is concerned with values, standards,
morals,principles etc., which are used to base ones decisions or actions. It is a
discipline tries to set up criteria for “good” and “bad” behavior/actions, and to
evaluate the motives for these actions, and the consequences.
•
Ethics is a branch of philosophy that involves systematizing, defending, and
recommending concepts of right and wrong conduct. Ethics seeks to resolve questions
of human morality by defining concepts such as good and evil, right and wrong, virtue
and vice, justice and crime.
• Ethics deals with fundamental issues of practical decision making, and its major
concerns include the nature of ultimate value and the standards by which human
actions can be judged right or wrong
Business Ethics
individual in the
business organization.
According to Andrew Crane, “Business ethics is the study of business situations, activities,
and decisions where issues of right and wrong are addressed.” Business ethics are those
principles, policies or philosophies that are concerned with moral judgment &good conduct
as they are applicable
to business situation.
Business Ethics is a branch of ethics which prescribes standards of how the business is to be
carried out. It lays down guidelines for the company’s response and accountability to its
various stakeholders. It gives a deeper understanding of what is good and bad, what is moral
and immoral or
what actions are right or wrong in the operations of a business with respect to its customers,
employees, investors, society and all other stakeholders – in order to protect them from harm
and damages to their interests.
To develop a better understanding for Business Ethics, we should examine the key features:
1. Code of conduct: Business ethics is the code of conduct which businessmen should follow
while conducting their normal business activities.
3. Provides basic framework: Business ethics provides the framework within which business
is to be conducted. It suggests legal, social, moral, economic and cultural limits within which
business has to be operated. It suggests what is good and what is bad in business.
4. Needs willing acceptance for enforcement: Business ethics cannot be enforced by law or
by force. It must be accepted as self-discipline by businessmen. It should come from within
the businessmen.
5. Education and guidance required for introduction: Businessman should be given proper
education, guidance and training in order to motivate them to follow ethical business
practices.
6. Not against profit making: Business Ethics is not against fair profit making. However, it is
against profiteering by cheating and exploiting consumers, employees or investors. It
supports expansion of business activities but by fair means and not through illegal activities
or corrupt practices.
Ethics is important for any business, big or small, for its long-term success. Following are the
benefits of ethics for any business:
1. Decision Making: It is our means of deciding a course of action. Without it our actions
would be random and aimless.
3. Greater Customer Satisfaction: Customer will be satisfied only if the business follows all
the business ethics. Business ethics is needed to make business activities fair to consumers. It
checks business malpractices and offers protection to consumers.
6. Protecting Rights: Business ethics is needed for the protection of rights of consumers at the
business level such as right to health & safety, right to be informed, right to choose, right to
be heard etc.
7. Enhanced Corporate Image: Business ethics is needed in order to create good image of
businessmen in the society and also for avoiding public criticism. Ethical business gets public
support while unethical business is criticized by all. Public will be ready to invest or lend
money only if they are convinced that the organization is following fair business practices.
8. Cordial Relationship and Support: Business ethics is needed in order to develop cordial
and friendly relations between business and society.
9. Long Term Survival and Growth: Organizations doing business ethically will continue to
survive & prosper for the long time. Hence, it is important for the growth & development of
the business in the long term.
10. Uniform Behaviour Across Organisation: Ethics in business are important most of all
because we pass them on to others. We have the ability to show others the correct way to act
and behave by remaining ethical in the way we live.
Meaning of Entrepreneur
The entrepreneur is defined as someone who has the ability and desire to establish, administer
and succeed in a startup venture along with risk entitled to it, to make profits.
The best example of entrepreneurship is the starting of a new business venture. The
entrepreneurs are often known as a source of new ideas or innovators and bring new ideas in
the market by replacing old with an invention.
Importance of Entrepreneurship:
• Innovation- It is the hub of innovation that provides new product ventures, market,
technology and quality of goods, etc., and increase the standard of living of people.
Characteristics of Entrepreneurship:
Not all entrepreneurs are successful; there are definite characteristics that make
entrepreneurship successful. A few of them are mentioned below:
• Ability to take a risk- Starting any new venture involves a considerable amount of
failure risk. Therefore, an entrepreneur needs to be courageous and able to evaluate
and take risks, which is an essential part of being an entrepreneur.
the market or a process that does the same thing but in a more efficient and
economical way.
• Know your Product-A company owner should know the product offerings and also
be aware of the latest trend in the market. It is essential to know if the available
product or service meets the demands of the current market, or whether it is time to
tweak it a little. Being able to be accountable and then alter as needed is a vital part of
entrepreneurship
1. Curiosity
Successful entrepreneurs have a sense of curiosity that allows them to
continuously seek new opportunities. Rather than settling for what they think
they know, curious entrepreneurs ask challenging questions and explore
different avenues.
In Entrepreneurship Essentials, entrepreneurship is described as a “process of
discovery.”
Without the drive to continuously ask questions and challenge the status quo,
valuable discoveries can easily be overlooked.
2. Structured Experimentation
Along with curiosity comes the need for structured experimentation. With
each new opportunity that arises, an entrepreneur must run tests to determine
if it’s worthwhile to pursue.
For example, if you have an idea for a new product or service that fulfills an
underserved demand, you’ll have to ensure customers are willing to pay for it.
To do so, you’ll need to conduct thorough market research and run meaningful
tests to validate your idea and determine whether it has potential.
3. Adaptability
The nature of business is ever-changing. Entrepreneurship is an iterative
process, and new challenges and opportunities present themselves at every
turn. It’s nearly impossible to be prepared for every scenario. Entrepreneurs
need to evaluate situations and adapt so their business can keep moving
forward when unexpected changes occur.
4. Decisiveness
To be successful, an entrepreneur has to make difficult decisions and stand by
them. As a leader, they’re responsible for guiding the trajectory of their
business, including every aspect from funding and strategy to resource
allocation.
Being decisive doesn’t always mean having all the answers. If you want to be
an entrepreneur, it means having the confidence to make challenging decisions
and see them through. If the outcome turns out to be less than favorable, the
decision to take corrective action is just as important.
5. Team Building
o A great entrepreneur is aware of their strengths and weaknesses. Rather than
letting shortcomings hold them back, they build well-rounded teams that
complement their abilities.
o In many cases, it’s the entrepreneurial team, rather than an individual, that
drives a venture toward success. When starting your own business, it’s critical
to surround yourself with teammates who have complementary talents and
contribute to a common goal.
6. Risk Tolerance
o Entrepreneurship is often associated with risk. While it’s true that launching a
venture requires an entrepreneur to take risks, they also need to take steps to
minimize it.
o While many things can go wrong when launching a new venture, many things
can go right. The key, according to Entrepreneurship Essentials, is for
entrepreneurs to actively manage the relationship between risk and reward and
position their companies to “benefit from the upside.”
o Successful entrepreneurs are comfortable with encountering some level of risk
to reap the rewards of their efforts; however, their risk tolerance is tightly
related to their efforts to mitigate it.
8. Persistence
9. Innovation
Classification of Entrepreneurs
• Manager: Such an entrepreneur does not initiate expansion and is content just staying
in business.
• Satellite: This entrepreneur assumes a supplier’s role and slowly moves towards a
productive enterprise
• Local trading: Such an entrepreneur limits his enterprise to the local market.
• Manufacturing
• Wholesaling
• Retailing
• Service
• The Improver
• The adviser
• The Superstar
• The artist
• The visionary
• The analyst
• The Fireball
• The Hero
• The healer
Recognizing opportunities
independent units to
create, market and expand
services.
6. The intrapreneur ship school of entrepreneurship
Myths of Entrepreneurship
1. Psychological models
2. Sociological models
3. Integrated models
1. Stimulation
2. Identification
3. Development
4. promotion
5. Follow up
1. Internal problems
2. External problems
Internal Problems:
1. Planning
(a) Technical feasibility
• Inadequate technical know-how
• Locational disadvantage
• Choice of idea
• Feeble structure
Faulty planning
• Lack of strategies
• Lack of vision
• Inadequate connections
• Lack of motivation
• Overestimation of demand
2. Implementation
Cost over-runs resulting from delays in getting licences, sanctions, and so on, and
inadequate mobilisation of finance.
3. Production
• High wastage
• Poor production
• Faulty costing
• Dividend policy
• Deficiency of funds
• Over trading
• Over centralisation
• Lack of professionalism
(a) Intrastructural
• Location
• Power
• Water
• Communication
• Transport bottlenecks
(b) Financial
• Capital
• Working capital
• Recovery
• Marketing
• Taxation
• Raw material
• Inspections
• Technology
• Government policy
• Administrative hurdles
• Rampant corruption
• Lack of direction
• Management deficiency
• Finance
• Product planning
• Technical know-how
Case study
Ratan N. Tata
One of the most renowned businessmen all over the World, Mr. Ratan Tata is the chairman of
the TATA GROUP since 1991. The several companies that are involved in this group are
Tata Consultancy Services, Tata Motors, Tata Chemicals, Tata Tele Services, etc. He is also
linked with numerous organizations within and outside India. Being associated with a
chairman of two of the number one private-sector-promoted philanthropic trusts for India he
is key personnel in Prime Minister’s Industry and Trade Council.
Mr. Tata is known to be the president of the Court of Indian Institute of Science. He is acting
as one of the trustees of Cornell University and the University of South California. Alcoa is
the company where currently a member of the Board of Director’s, and besides he is on the
advisory committee of JP Morgan Chase, Rolls-Royce, Mitsubishi Corporation etc. He is one
of the winners of the Padma Vibhusan in the year 2008 and continues to inspire young and
talented entrepreneurs in future years to come. Mr. Tata has brought a new vision to show the
way and has completely changed the perspective of entrepreneurship.
Lakshmi Mittal is perhaps the greatest example of how a person can achieve exceptional
success even if he faces heavy struggles and hindrances at the early stages of his life. His
birthplace was in a village where at that time there were no basic facilities like water,
electricity etc. After that their family migrated to Calcutta where Mohan Lal Mittal, his father
build a mini steel factory which was not popular in the earlier days but as a smart business
owner, with an ability to determine threats to his own benefits, he has essentially made his
own brand name in the globe.
With his father’s support, he established a bigger steel factory “Ispat Indo” and that fetched
him grand results. His biggest and perhaps the most significant strength was taking over those
businesses which were running into huge losses and converting them into highly profitable
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machines. In the year 1989, he acquired a firm in Trinidad and Tobago that was suffering
heavy losses and turned it into profit-making one. Under him, the steel firm Ispat Indo
transferred into Ispat International which was later on joined hands with International
Steel Group. This huge steel conglomerate has a net worth of approximately 22 million USD
and it runs across 14 countries.
Along with this, Mittal’s business sector have varied in shipping and delivery, coal, electrical
power, oil companies. But it has not been all that smooth sailing for him, his steel factory was
accused of non-friendly to the environment and unhealthy for labour work for which he had
to shut his business down temporarily but he overcame all odds to become a legendary
entrepreneur. He was awarded the “100 most influential people of the world” by Times .
Azim Premji
Mr. Premji is a famous business person who acts as the chairperson of Wipro Ltd. which
happens to be currently amongst the largest IT-enabled services enterprise on the planet. He
took over the business when he was only 21 years old, like Reliance it dealt only in a single
sector initially that is the production of hydrogenated oil but later on gradually it spread its
business that included light bulbs, toilet accessories, products related to hair care, bakery etc.
In the year 1977, the business incorporated its name to “Wipro”. Later on, he took over the
business into the computer hardware and software market and excelled in this business as
well.
Mr. Azim Hashim Premji’s biggest achievement is that his company was able to build
quality software at a cheap rate than compared to his foreign counterparts and thereby was
able to export them to the states. In order to achieve these desired results, he employed the
best possible engineers to whom he provided training of the highest quality and infrastructure
to fine tune their capabilities. In the year 1990 “Wipro” gained tremendous heights as a result
of which he was deservingly awarded one of the Greatest Entrepreneurs of all time by the
“Business Week” and no wonder he still exists as one of the millionaires businessmen on
earth.
Uday Kotak
Perhaps he is the most remarkable example of a very young entrepreneur making a gigantic
leap in his career without having significant experience.
He still stands out as an example setter for those who are trying to cement their feet in the
business sector. Uday Kotak is one of few businessmen who has a net worth of about 7.6
billion dollars.
He is the founder of the Kotak Mahindra Bank which was nationalized by the Reserve
Bank of India in the year 2003. This was possible because he created a brand name of his
own in the banking sector.
It was at the same time that he was awarded as the youngest and talented “Entrepreneur of the
Year” Not only that, Mr. Kotak is the owner of several other companies like Kotak Mahindra
Life Insurance, Kotak Securities, Kotak Prime, Kotak Capital and so on.
Initially, his journey began with automobile finance and gradually became the owner of one
of India’s premier retail online marketing networks, “FICOM”. He also designed a Pension
Account under the Brand new Pension Program also created the India Growth Fund.
However, initially, Kotak’s journey was not such smooth sailing, he had to face several
challenges in business but due to his exceptional entrepreneurial abilities, he did not take long
to recover through such situations and hence obtained his place as the best Indian bank of
their era.
Pratap C Reddy
Popularly known as Dr. Pratap Chandra Reddy is a famous cardiologist and a well-known
businessman too. He was the founder of the Apollo Hospital which later on went to become a
top branded private hospital that deals with patients of about 120 international locations.
Dr. Reddy modernized the health treatment system throughout India. He was the chief anchor
who brought about a massive change in the fortunes of private hospitals in the country.
Dr. Reddy was the chief architect is bringing some top Indian doctor’s across the globe under
one roof together and as a result of which Apollo Hospitals is now considered at an equal
footing with the world’s best private hospitals.
Dr.Reddy is a chief initiator in changing govt rules to match current medical needs. He
assisted to ease transfer limitations and made the federal govt take a more generous view on
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body transplants among others. Till date, he continues to work towards his mission to remove
uncertainty and bring world-class class cost-effective medical treatment in our nation.
It is under his able management that the Apollo Team has performed humanitarian work
through ‘Save a Kid’s Center Foundation’ (SACH), the “CURE Foundation” for
melanoma care, the Indian Head Injury Foundation (IHIF), ‘Distance Medical Care
Advancement’ (DISHA) and several others that have changed the livings of several numbers
of million kids, differently-abled people, melanoma and mind stress sufferers.
Due to his stupendous contributions in the medical field he has received many awards, most
notably among them includes the ‘Padma Bhushan’ and one of the highest honors of India
“The Padma Vibhushan.”