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HTTP Emea - Fortinet.net Fortinet Iht Index

Fortinet Customer Support Page - basic troubleshooting tests. Format Hard disk Procedure If you don't feel comfortable to run the following test please, Contact your distributor. Reload a previously backed-up configuration file: make sure it matches the firmware version that will be installed. If there is a chance the configuration file is corrupted, don't use it and reconfigure the Fortigate from scratch.

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285 views2 pages

HTTP Emea - Fortinet.net Fortinet Iht Index

Fortinet Customer Support Page - basic troubleshooting tests. Format Hard disk Procedure If you don't feel comfortable to run the following test please, Contact your distributor. Reload a previously backed-up configuration file: make sure it matches the firmware version that will be installed. If there is a chance the configuration file is corrupted, don't use it and reconfigure the Fortigate from scratch.

Uploaded by

subhi2006
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Welcome to Fortinet Customer Support Page

Page 1 of 2

Start

Troubleshooting Basic Tests Map

Hardware Tests

Format Hard Test compact Reload Image flash Disk

Knowledge Base

Service Service RMA Forticare Contract 8*5 Contract Approval Tickets and 24*7 24*7*4 (TPM)

Format Hard disk Procedure


If you don't feel comfortable to run the following test please, Contact your distributor DOWNLOAD Format image according to product Reboot the Unit Interrupt the boot sequence LOAD format image Pre-requisite : Plan this operation as a traffic outage is needed In case you want to reload a previously backed-up configuration file: make sure it matches the firmware version that will be installed. If there is a chance the configuration file is corrupted, don't use it and reconfigure the Fortigate from scratch. Eventually, make screenshots of your Fortigate configuration in case you need to rebuild it from scratch.

Note: The following procedure will format and destroy all data (logs and quarantined files) which may have been previously stored on the hard disk. CAUTION: Download the image below according to your operating OS Version

Format Fortigate V2.80 & V3.0


FortiGate 50B-HD / 51B FortiGate 60C FortiWifi 60C FortiWifi 81CM FortiGate 110C-HD FortiGate 111C FortiGate 200 Fortigate 200A HD FortiGate 300 FortiGate 300A HD FortiGate 310B/311B FortiGate 310B with AMC module FortiGate 400 FortiGate 400A HD FortiGate 500 FortiGate 500A HD FortiGate 620B FortiGate 800 FortiGate 800F FortiGate 1000 FortiGate 1240B FortiGate 3000 FortiGate 3040B Fortigate 3600

Format Fortigate V4.00


FG-51B FG-60C FWF_60C

FG-50B-HD

FWF_81CM FG-110C-HD FG-111C FG-200 FG-200A FG-300 FG-300A FG-311B FG-310B with AMC module FG-400 FG-400A FG-500 FG-500A FG-800 FG-800F FG-1000 FG-1240B FG-3000 FG-3040B FG-3600

FG-310B

FG-620B

Format FortiMail V3.0 < MR3


FortiMail 100 FortiMail 100C FortiMail 400 FortiMail 400B FortiMail 2000 FortiMail 2000A FortiMail 2000B FortiMail 3000C FortiMail 4000 - FortiMail 4000A

Format FortiMail V3.0 > MR3


FML-100 FML-400 FML-2000 FML-2000A

Format FortiMail V3.0 MR4


FML-100 FML-400 FML-400B FML-2000 FML-2000A FML-2000B FML-4000

Format FortiMail V4.0


FML-100 FML-100C FML-400 FML-400B FML-2000 FML-2000A FML-2000B FML-3000C FML-4000

FML-100 FML-400 FML-2000 FML-2000A

FML-4000

FML-4000

Format FortiAnalyzer V1.0


FortiAnalyzer 100 FortiAnalyzer 100A FortiAnalyzer 100B FortiAnalyzer 100C FortiAnalyzer 400 FortiAnalyzer 400B FortiAnalyzer 800 FortiAnalyzer 800B FortiAnalyzer 1000B FortiAnalyzer 1000C FortiAnalyzer 2000 FortiAnalyzer 2000A FortiAnalyzer 2000B FortiAnalyzer 4000 FortiAnalyzer 4000A

Format Forti Analyzer V3.0


FAZ-100 FAZ-100A FAZ-100B FAZ-400 FAZ-800 FL-800B FAZ-1000B FAZ-2000 FAZ-2000A FAZ-4000 FAZ-4000A

Format Forti Analyzer V4.0

FAZ-100

FAZ-100B FAZ-100C FAZ-400B FAZ-800 FAZ-800B FAZ-1000B FAZ-1000C FAZ-2000 FAZ-2000A FAZ-2000B FAZ-4000 FAZ-4000A

FAZ-400 FAZ-800

Format FortiManager v3.00


FortiManager 100 FortiManager 100C

Format FortiManager v4.00


FMG-100C

FMG-100

http://emea.fortinet.net/fortinet/iht/index.php

11/11/2011

Welcome to Fortinet Customer Support Page

Page 2 of 2

FortiManager 400 FortiManager 400A FortiManager 400B FortiManager 1000C FortiManager 3000 FortiManager 3000C

FMG-400 FMG-400A FMG-400B FMG-1000C FMG-3000 FMG-3000C

Format FortiWifi v3.00


FortiWifi 60C

Format FortiWifi v4.00


FWF-60C

Checksum Format Image


Checksum

Checksum

Upgrade Raid system


FortiManager 3000B

FE9X 3.08.00.004

Load Format image


Power off the FGT unit and use the following : Terminal client (windows hyperterminal, linux minicom...) Speed 9600 8 bits, no parity, 1 stop for all FGT , except FGT 300: 115000-8-n-1 Speed 115000 8 bits, no parity, 1 stop for all FMG ASCII setup : Append line feeds to incoming lines Log messages to file Null modem serial cable (provided with the Fortigate) Provide a fixed IP address to your PC eg: 192.168.1.168 tftp server running on a PC SolarWinds TFTP server Cross-over network cable to connect directly the Fortigate to the PC running the TFTP server Connect your PC LAN interface using an eth cross cable to : "Interface Internal", On models 200, 300, 500, 800, 800F "Interface Internal 4 ", On models 100A, 200A, 300, "LAN Interface port1", On models 300A, 400, 400A, 500A, 1000 and higher "LAN2", On Fortilog 800 Power on the Fortigate Unit Press any key at when "Press Any Key To Download Boot Image...." message will be displayed Enter the IP addresses Enter tftp server address [192.168.1.168]: 192.168.1.168 Enter local address [192.168.1.188]: 192.168.1.188 Enter File Name [image.out]: image name.out Traffic should be displayed the TFTP server ( ensure image is located in the appropriate folder) Press R to run the Hardisk Format image

Fortilog 100 / Fortilog 400 format image


Upload a format image to the FortiLog unit via a TFTP server. To use the following procedure you must have a TFTP server that the FortiLog unit can connect to. The TFTP server IP address must be 192.168.1.168 To upload the firmware image to the FortiLog unit 1. Make sure the TFTP server is running. 2. Copy the format image file to the root directory of the TFTP server. Ensure the file name is image.out. 3. Start the FortiLog unit. As the FortiLog unit starts, the following message appears on the LCD pannel: Press any key to begin download..... Immediately press a button on the FortiLog unit to begin the automatic download. The FortiLog unit connects to the TFTP server and begins downloading the firmware image. Once downloaded, the FortiLog will load the firmware and proceed with the system startup.

Reboot
Reboot the FGT and the log disk should be available. Check using 'get sys stat'. Sample OUTPUT

REPORT
Configure the product. Problem not Resolved : go to Advanced Hardware Test Configure the product. Problem Resolved : END

http://emea.fortinet.net/fortinet/iht/index.php

11/11/2011

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