BizCare Revamp

User Manual

Version 1.3
Dialog - Internal
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Table of Contents

Version History ............................................................................................................................................... 7

Introduction ..................................................................................................................................................... 8

1. User login ...................................................................................................................................................... 9

1.1 New Registration ................................................................................................................................ 9

1.2 Sign In ................................................................................................................................................... 12

1.3 Password Reset ................................................................................................................................. 14

2. Search........................................................................................................................................................... 17

2.1 BR Search ............................................................................................................................................ 17

2.1.1 PR search..................................................................................................................................... 17

2.1.2 Connection number search .................................................................................................. 18

3. Dashboards ................................................................................................................................................ 19

3.1 Main dashboard ................................................................................................................................ 19

3.1.1 Main dashboard section 1 .................................................................................................... 19

3.1.2 Main dashboard section 2 .................................................................................................... 19

3.1.3 Main dashboard section 3 .................................................................................................... 20

3.1.4 Main dashboard section 4 .................................................................................................... 20

3.1.5 Main dashboard section 5 .................................................................................................... 30

3.1.6 Main dashboard section 6 .................................................................................................... 31

4. Credit Limit Change ................................................................................................................................ 32

4.1 Standard Change .............................................................................................................................. 32

4.2 Bulk Change........................................................................................................................................ 33

4.3 User groups ........................................................................................................................................ 35

4.4 Request history ................................................................................................................................. 38

5. Sim Change................................................................................................................................................. 41

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5.1 Standard Change .............................................................................................................................. 41

5.2 Bulk Change........................................................................................................................................ 42

5.3 Request History ................................................................................................................................ 44

6. Mobile Number Change......................................................................................................................... 47

6.1 Reservation ID ................................................................................................................................... 47

6.2 Select Number ................................................................................................................................... 49

7. Actual User Change ................................................................................................................................. 50

7.1 Standard Change .............................................................................................................................. 51

7.2 Bulk Change........................................................................................................................................ 52

8. APN Tagging & Removal ........................................................................................................................ 55

8.1 Standard Change .............................................................................................................................. 55

8.2 Bulk Change........................................................................................................................................ 57

9. PR Modification ........................................................................................................................................ 59

9.1 Standard Change .............................................................................................................................. 59

9.2 Bulk Change........................................................................................................................................ 60

9.3 User Groups ........................................................................................................................................ 61

9.4 Request History ................................................................................................................................ 64

10. Disconnection......................................................................................................................................... 67

11. Reconnection ......................................................................................................................................... 69

12. Hybrid Activation .................................................................................................................................. 71

12.1 Standard Change ............................................................................................................................ 71

12.2 Bulk change ..................................................................................................................................... 72

12.3 User groups ...................................................................................................................................... 74

12.4 Request History .............................................................................................................................. 76

13. E bill Register, Update and Send...................................................................................................... 78

13.1 PR level .............................................................................................................................................. 78

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13.2 Individual Number Level ............................................................................................................ 81

14. Mobile Activation .................................................................................................................................. 84

14.1 Product .............................................................................................................................................. 85

14.1.1 Direct Approval Approach ................................................................................................. 86

14.1.2 OTP Approval Approach ..................................................................................................... 88

14.2 Select Numbers .............................................................................................................................. 89

14.3 Customer........................................................................................................................................... 91

14.4 Confirmation ................................................................................................................................... 93

15. DTV Activation, HBB Activation ...................................................................................................... 94

15.1 Product .............................................................................................................................................. 95

15.1.1 DTV Activation ....................................................................................................................... 95

15.1.2 HBB Activation ....................................................................................................................... 96

15.1.3 Direct Approval Approach .................................................................................................... 96

15.1.4 OTP Approval Approach ..................................................................................................... 97

15.2 Dispatch ............................................................................................................................................ 97

15.3 Customer........................................................................................................................................... 98

15.3.1 DTV Activation Screen ......................................................................................................... 98

15.3.2 HBB Activation Screen ........................................................................................................ 99

15.4 Confirmation ................................................................................................................................... 99

15.4.1 DTV Activation Screen ......................................................................................................... 99

15.4.2 HBB Activation Screen ..................................................................................................... 100

16. Mobile Package Activation ............................................................................................................. 101

16.1 Data Usage History..................................................................................................................... 102

16.1.1 Monthly View ....................................................................................................................... 103

16.1.2 Date Range ............................................................................................................................ 104

16.2 Standard Data Package ............................................................................................................. 106

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16.3 Special Package ........................................................................................................................... 107

16.4 Data Extensions........................................................................................................................... 109

16.5 Voice add-ons ............................................................................................................................... 110

17. Fixed Package Activation ................................................................................................................ 111

17.1 Special Data Package ................................................................................................................. 112

17.2 Data Extensions........................................................................................................................... 113

17.3 Data Usage History..................................................................................................................... 113

17.3.1 Monthly view ....................................................................................................................... 115

17.3.2 Data Range view ................................................................................................................. 117

18. Whitelisting / Blacklisting.............................................................................................................. 120

18.1 Modify Main Package, Sachet Package, VAS Services, Charging / Add to bill, and
Add-Ons tabs. ......................................................................................................................................... 121

18.2 IdeaMart / IdeaBiz ..................................................................................................................... 123

18.2.1 IdeaMart ................................................................................................................................ 123

18.2.2 IdeaBiz .................................................................................................................................... 124

19. SUG Changes ........................................................................................................................................ 125

19.1 Standard Changes ....................................................................................................................... 125

19.2 Bulk Change .................................................................................................................................. 126

20. Mobile Package Deactivation......................................................................................................... 128

20.1 Standard Change ......................................................................................................................... 128

20.2 Bulk Change .................................................................................................................................. 129

21. Approval ................................................................................................................................................ 131

22. Requests & Complaints .................................................................................................................... 134

22.1 New Complaint ............................................................................................................................ 134

22.2 New Service Request ................................................................................................................. 136

23. Payments ............................................................................................................................................... 138

23.1 Bank transfer method ............................................................................................................... 140

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23.2 Credit card method .................................................................................................................... 144

23.2.1 For Payment period – Last bill ...................................................................................... 145

23.2.2 For Payment period – Bill month ................................................................................. 146

24. Bill Analyzer ......................................................................................................................................... 149

24.1 Standard option .......................................................................................................................... 150

24.2 Upload and analyze option ..................................................................................................... 152

25. Payment History ................................................................................................................................. 153

25.1 Bank payment .............................................................................................................................. 153

25.2 Credit / Debit card payment .................................................................................................. 154

26. VAS – Value Added Services ........................................................................................................... 155

26.1 Standard Change ......................................................................................................................... 155

26.2 Bulk Change .................................................................................................................................. 157

26.3 User Groups .................................................................................................................................. 158

27. Activation History .............................................................................................................................. 162

28. Manage APN ......................................................................................................................................... 164

29. Manage Package ................................................................................................................................. 166

30. Roaming Activation ........................................................................................................................... 168

30.1 Voice Roaming Service.............................................................................................................. 170

30.1.1 Voice Roaming Service Activation ............................................................................... 170

30.1.2 Voice Roaming Service Deactivation........................................................................... 171

30.2 Voice Roaming Package ............................................................................................................ 173

30.2.1 Voice Roaming Package Activation .............................................................................. 173

30.2.2 Voice Roaming Package Deactivation & Modification .......................................... 175

30.3 Data Roaming Package ............................................................................................................. 178

30.3.1 Data Roaming Package Activation ............................................................................... 178

30.3.2 Data Roaming Package Deactivation & Modification ........................................... 179

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30.4 Data Roaming Add-ons ............................................................................................................. 182

31. Manage Data Bucket ......................................................................................................................... 185

31.1 Data Bucket section ................................................................................................................... 186

31.2 Division section ........................................................................................................................... 190

31.3 Subscriber Data Usage section .............................................................................................. 196

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Version History

Version Author Date

1.0 Hirushi Weerasinghe & Chathurya Wickramarathne 24/11/2023

1.1 Chathurya Wickramarathne 24/11/2023

1.2 Chathurya Wickramarathne 29/11/2023

1.3 Chathurya Wickramarathne 19/12/2023

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Introduction

New BizCare is an enhanced version of the current BizCare that consists of significant
improvement in the user experience and customer journey for the enterprise customers.

This user manual assists BizCare users to understand and interact with the functions
provided in the new BizCare version.

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1. User login

This module contains instructions on how to proceed with new registration, sign-in, and
password reset.

After clicking the BizCare URL, a new user will be redirected to the below screen on the
BizCare.

1.1 New Registration

After clicking the BizCare URL, a new user will be redirected to the below screen on the
BizCare website.

To Register,

Step 1: Click on the ‘Register’ text, which is highlighted above.

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Then the user will be redirected to the below screen.

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Step 2: The user can set up their accounts by filling out the above-mentioned
details properly, like below.

1. First Name – ex: Senuri

2. Last Name – ex: Jayasinghe
3. ID type: choose between a passport and a NIC.
4. After choosing the ID type, enter the passport or NIC in the designated field.
5. Mobile number – ex:76xxxxxxx
6. BRN – Enter the Business Registration Number (BRN)
7. PR ID – Enter the Payment Responsible (PR) ID or IDs
8. Email – Enter the email address.
9. Username – Enter a preferred username here.
10. Password – Set a valid password that complies with the restrictions outlined
in the password policy below.

Password Policy:
o Min-length: 10 characters
o 2 digits
o 2 special characters
o 2 upper case characters

11. Confirm password – enter the same password that entered in the previous
field.
12. Special Note – If there are any important comments, the user can put them here.
Note: the fields indicated with a red star (*) must be filled in.

After filling out the details above,

Step 3: Click on the Register button.

After submitting the registration details, the screen below will appear.

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User will receive a verification code in their previously mentioned email to verify the
email address.

If the user does not receive the email, they can click "click here."

The above request will be forwarded to Dialog for review, and based on the provided
details, approval will be given by Dialog to enable the user to access BizCare.

If the user successfully gets the approval, they can proceed with the login.

Step 4: Go to the login page and enter the credentials there.

Step 5: On the next screen, the user can enter the verification code that was
sent to their phone number.

Then the user can successfully login to BizCare.

1.2 Sign In
Step 1: Enter the username or the email.

Step 2: Enter the password.

Step 3: Click on ‘Sign In’.

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After signing in, the user will receive an OTP to their phone number.

Step 4: Enter the OTP and click on Submit.

Then the user can successfully login to BizCare.

In case user didn’t receive a code to their phone number, click on the “Resend code”
option and check the mobile. User will receive a new OTP shortly.
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1.3 Password Reset

Step 1: User can click on the Forgot Password option if they wish to reset their
password or in case, they forget the password.

Step 2: Enter the username or the email and click on ‘Submit’ button.

Then the screen below will appear.

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Step 3: User should check their mail. They will receive a mail that looks like below.

Step 4: Click on “Link to reset credentials.”

User will be redirected to the screen below.

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Step 5: Now the user can enter a new password. After hitting the submit button,
the user can sign up with the new credentials by following the same procedure as
before.

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2. Search

After successfully logging in to BizCare, the following screen will appear.

2.1 BR Search
Step 1: User can type the BR or select the BR from the selection drop down as in the
below.

After selecting a BR, the next search bar appears.

By using the next search bar, the user can search for a PR or a connection number.

2.1.1 PR search
Step 2: Click on “PR” side underlined.

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Step 3: User can type the PR or select the PR from the selection drop down as in
the below.

Or else user can use the connection number search.

2.1.2 Connection number search

Step 2: Click on “CON” side underlined.

Step 3: The user can type the connection number in the ‘search connection’ bar.
Connection numbers against their PRs will be loaded as below.

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3. Dashboards

3.1 Main dashboard

After successfully logging in to BizCare, the main dashboard will be displayed.

3.1.1 Main dashboard section 1

Using the search bar, the user can choose the PR number.

3.1.2 Main dashboard section 2

Pending requests – The total number of approved requests awaiting execution.

Waiting for approval – Requests in a queue, awaiting authorization.

Last Bill – The total amount is due for the most recent invoice.

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3.1.3 Main dashboard section 3

Users can easily access the following features using the ‘Quick Links’ option:

1. Credit Limit Change

2. SIM Change
3. Mobile Number Change
4. Actual User Change
5. APN Tagging and Removal

3.1.4 Main dashboard section 4

The user can use the navigation panel to access the following features:

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3.1.4.1 Manage Connection

For activation, deactivation, or modification, users can navigate to the 'Manage
Connection' feature.

3.1.4.1.1 Activation Dashboard

To access the activation dashboard, simply click on the 'Activation' button in the 'Manage
Connection' section.

PD Outstanding

In this dashboard, users can view the PD outstanding, which includes the PD connection
count and PD outstanding value.

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Activation History

Users can view the activation history in the 'Activation History' section on this dashboard.

Quick Links

Users can easily access the following features using the ‘Quick Links’ option:

1. DTV Activation
2. HBB Activation
3. Mobile Package Activation
4. Fixed Package Activation
5. Hybrid Activation

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3.1.4.1.2 Modification Dashboard

To access the modification dashboard, simply click on the 'Modification' button in the
'Manage Connection' section.

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Mobile Numbers

Users can select a mobile number to view the billing information.

Corporate Profile Information

Users can view corporate profile information in the designated section, which includes
PR number, last bill details, PD outstanding, and PD number count.

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Sim Change Request Status

In the Modification Summary Dashboard, users can check the status of Sim Change
Requests.

Credit Limit Change Request Status

In the Modification Summary Dashboard, users can check the status of Credit Limit
Change Requests.

Package Change Request Status

In the Modification Summary Dashboard, users can check the status of Package Change
Requests.

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Quick Links

Users can easily access the following features using the ‘Quick Links’ option:

1. Credit Limit Change

2. SIM Change
3. Mobile Number Change
4. Actual User Change
5. APN Tagging and Removal
6. PR Modifications
7. Disconnection
8. Main Package Change

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3.1.4.2 Services
To access the various services listed below, users can simply click on the 'Service' button
in the navigation bar.

1. VAS
2. Requests and complaints
3. Create Data Bucket
4. Manage Data Bucket
5. SUG Changes

3.1.4.3 Administration
To handle tasks such as managing APN, packages, or implementing
whitelisting/blacklisting, users can access the relevant features by clicking on the
'Administration' button in the navigation bar.

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3.1.4.4 Billing and Payments

To access the Payment History, Bill Analyzer or Payments, users can simply click on the
‘Billing and Payments’ button in the navigation bar.

3.1.4.4.1 Payment Dashboard

To access the Payment dashboard, simply click on the 'Payment' button in the 'Billling and
Payments' section.

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Mobile Numbers

Users can select a mobile number to view the billing information.

General Information

Users can view corporate profile information in the designated section, which includes,

PR number
Total Number of Connection
Active Number of Connection
PD Number Count
Last Bill
PD Outstanding

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Bill Information

Users can view the billing addresses through the Billing Information section, where they
have the options to edit or add information using the provided 'Edit' and 'Add' buttons.

3.1.5 Main dashboard section 5

The user profile is displayed in the upper-left corner, and users can log out by using the
dropdown button associated with their profile.

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3.1.6 Main dashboard section 6

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4. Credit Limit Change

Step 1: After successfully logging in to BizCare, click on the search bar and select
a PR number.

Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down arrow to select the 'Credit Limit Change' option.

4.1 Standard Change

If the user wants to change the credit limit of a few numbers (up to 20 numbers), they can
use the standard change option.

Step 3: Click the ‘Add Number’ button to insert new requests to change.

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Step 4: After clicking the ‘Add Number’ button, click search and enter a number.

Step 5: Then the current credit limit of the entered/selected number will appear
next to the mobile number.

Step 6: And then enter the new credit limit in the ‘New Credit Limit’ bar.

Users can also delete a request using the close button.

Step 7: Users can submit the request by clicking the submit button or cancel the
request by clicking the cancel button.

The submitted request will be recorded in the request history section.

4.2 Bulk Change

If the user wants to change the credit limit of the set of numbers, they can proceed with
the bulk change option.

Step 3: After clicking the bulk change, the following screen will appear.

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STEP 3

STEP 4
STEP 6

Step 4: Users can download the template by simply clicking the “Download from
the Template” option.

Step 5: The user can fill the below detail in the above excel sheet.

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Mobile number: A valid mobile number that belongs to the selected

corporate.

Credit Limit: The credit limit should be a valid number and can include the
currency symbol "RS."

Step 6: The user can upload the filled template by using the upload button.

If the user inputs incorrect details and attempts to upload the template, an error will be
displayed on the screen.

The user will not be able to submit the file until they have corrected these invalid details.

Step 7: Users can submit the request by clicking the submit button or cancel the
request by clicking the cancel button.

The submitted request will be recorded in the request history section.

4.3 User groups

If the user wants to add the same credit limit to a group of numbers, they can proceed
with the user groups section.

After clicking the user groups, the screen will appear as follows.

Step 3: Users can create a group by clicking on the add button (+).

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After clicking the plus button, the screen below will appear..

Step 4: The user can name the group by using the ‘User group name’ bar.

Step 5: The user can search the numbers by using the search bar and simply
ticking those numbers, like below.

Step 6: After clicking the “Approve” button, the group will appear on top of the
user group section.

Users can cancel those actions by simply clicking the cancel button.
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Step 7: By clicking the group name button, the user can check or modify the group
details.
Step 8: The user can modify the details by clicking the modify button.

After clicking the modify button, the screen below will appear.

Step 9: To add new numbers > ‘+ Add Number’ button.

To delete a number > ‘Bin’ icon
To delete the group > ‘Delete Group’ button.
Step 10: To update the group details > ‘Update’ button.
To cancel the changes made > ‘Cancel’ button.

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Step 11: After modifying the group, the user can enter the new credit limit in the
‘New Credit Limit’ bar for the selected user group of connections.

To submit the request > “submit” button.

To cancel the request > “cancel” button.

The submitted request will be recorded in the “Request history” section.

4.4 Request history

If the user wants to check the request details, they can proceed with the “request history”
section.

After clicking the request history, the screen below will appear.

Step 3: The user can search the request by batch ID or username using the search bar.

Step 4: The user can check the request details by clicking the batch ID.

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After clicking a batch ID, the below dialog box appears.

In this above screen,

Execution Status shows the current progress of a task.

Approval Status shows the state of whether something has been approved, failed, or
is pending a decision.

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Step 5: The user can close the dialog box by clicking the cross button or the cancel
button.

Step 6: The user can download a detailed sheet using the download button.

The downloaded detailed sheet will be as follows.

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5. Sim Change

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.

Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down arrow to select the 'SIM Change' option.

5.1 Standard Change

If the user wants to change a few SIMs (up to 20 SIMs), they can proceed to the
standard change section.

Step 3: The user can add numbers by clicking the ‘Add Number’ button.

After clicking the ‘Add Number’ button, the below screen appears.

Step 4: The user can enter or select the mobile number or new SIM number.

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Step 5: The user can select the reason using the drop-down menu.
o Faulty
o Lost
o Upgrade

Step 6: The user can delete requests using the cross button.

Step 7: The user can submit the request by clicking the submit button or cancel
the request by clicking the cancel button.

The submitted request will be recorded in the “request history” section.

5.2 Bulk Change

If the user wants to change the SIMs of the set of numbers, they can proceed with the bulk
change option.

After clicking the bulk change, the below screen will appear.

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Step 3: The user can download the template by simply clicking the “Download
from the Template” option.

The downloaded template will appear below.

Step 4: The user should fill in the below details in the above Excel sheet.
➢ Mobile number: A valid mobile number that belongs to a selected
corporation.
➢ New SIM Number: Enter the last nine digits of the SIM serial.
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➢ SIM number: A valid SIM number that belongs to a selected corporation.

➢ Reason: SIM change reasons
o Faulty
o Lost
o Upgrade
Step 5: Next, the user has the option to upload the template.

If the user adds an incorrect number or SIM number and uploads the template, there will
be an error on the screen.

Step 6: The user can submit the request by clicking the submit button, and the
user can cancel the request by clicking the cancel button.

The submitted request will be recorded in the “request history” section.

5.3 Request History

If the user wants to check the request details, they can proceed with the user request
history section.

After clicking the request history, the below screen will appear.

Step 3: The user can search the request by batch ID or username using the search
bar.

Step 4: The user can check the request details by clicking the batch ID.

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After clicking a batch ID, the below screen appears.

Step 5: The user can download the uploaded detail sheet using the download
button.

In the above screen,

Status can be described as indicating whether something has been either

"success," "failed," or "pending" a decision.

The downloaded detail sheet will appear as follows.

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6. Mobile Number Change

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.

Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down arrow to select the 'Mobile Number Change' option.

After clicking the ‘Mobile Number Change’ button, the below screen appears.

6.1 Reservation ID
If the user has a reservation ID for pre-reserved numbers, they should proceed
through the 'Reservation ID' section.

After clicking the reservation ID section, the below screen appears.

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Step 3: The user can enter the reservation ID.

After clicking the reservation ID, the ‘Add Number’ button appears.

Step 4: The user can enter the current mobile number.

When the user enters their current mobile number, the SIM number will appear by
default. The status reads "Connected" if the current mobile number is eligible for
changing.

Step 5: Now the user can enter the new mobile number.

The user can delete requests using the delete button.

Step 6: The user can submit the request by clicking the submit button or cancel
the request by clicking the cancel button.

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6.2 Select Number

If the user wants to change mobile numbers, they can proceed with the select number
section.

Step 3: The user can add numbers by clicking the ‘Add Number’ button.

After clicking the ‘+ Add Number’ button, the below screen appears.

Step 4: The user can enter the current mobile number and a new mobile number.

The status reads "Connected" if the current mobile number is eligible for a number
change.

After selecting the current mobile number, the SIM number will appear.

Step 5: The user can delete requests using the cross button.

Step 6: The user can submit the request by clicking the submit button or cancel
the request by clicking the cancel button.

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7. Actual User Change

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.

Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down arrow to select the 'Actual User Change' option.

After clicking the ‘Actual User Change’ button, the below screen appears.

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Step 3: If the user wants to change any of the fields, they can click on the fields
they wish to update and press the continue button.

If the user wants to cancel the request, they can press the cancel button.

7.1 Standard Change

After continuing, the below-standard change page appears.

If the user wants to change the details of few numbers (up to 10 numbers), they can
proceed with the standard change option.

Step 4: The user can search for the number by searching and selecting it in the
‘Connection Number’ bar.

Step 5: If user wants to add another number, they can click on the “Add Row”
button and search for a new number.

Step 6: After selecting a number, all details of the number will appear, and the user
can edit the selected details.

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Step 7: The user can submit the request by clicking the submit button, and the
user can cancel the request by clicking the cancel button.

7.2 Bulk Change

If the user wants to change the details of a set of numbers (more than 10), they can
proceed to the bulk change section.

After selecting the bulk change section, the below screen appears.

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Step 4: The user can download the template and fill in the details. After
downloading the template, the below screen appears.

Step 5: The user should fill in the below details in the above Excel sheet.

1. Connection number: A valid mobile number that belongs to a

selected corporation.
2. First name: The first name of the actual user
3. Last Name: The last name of the actual user
4. Permanent Address: The permanent address of the actual user
5. Present address: The permanent address of the actual user
6. Postal code: The postal code of the actual user
7. C/O name: The name of the Care Of user

Step 6: After that, the user can upload the template. If the user adds incorrect
information and uploads the template, there will be errors on the screen.

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Step 7: The user can submit the request by clicking the submit button or cancel
the request by clicking the cancel button.

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8. APN Tagging & Removal

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.

Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down arrow to select the 'APN Tagging & Removal' option.

After clicking the ‘APN Tagging & Removal’ button, the below screen appears.

8.1 Standard Change

If the user wants to add or remove APNs for a few numbers (up to 20), they can proceed
to the standard change section.

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Step 3: The user can add numbers by clicking the ‘Add Number’ button.
Step 4: Select a number.

After selecting a number, the user can see the APN and IP address of that number that
they have already added.

Step 5: The user can activate or deactivate the mobile number using the ‘Activated’
button.
Step 6: The user can add APN s by clicking the ‘Add APN’ button.

After clicking the ‘+Add APN’, the below screen appears.

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Step 7: The user can select the APN using the drop-down button.

Step 8: The user can remove the mobile numbers by clicking the ‘bin’ icon.

Step 9: The user can submit the request by clicking the submit button or cancel
the request by clicking the cancel button.

8.2 Bulk Change

If the user wants to add or remove APNs for multiple numbers, they can proceed to the
bulk change section.

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Step 3: The user can select the APN using the drop-down button.

Step 4: The user can select an option from the below three options.

Add APN - Select this option to add new APNs.

Reactivate APN - Select this option to reactivate any deactivated APNs.

Deactivate APN - Select this option to deactivate APNs.

Step 5: The user can download the template and fill in the details. After
downloading the template, the downloaded template looks like below.

Step 6: The user should fill in the below details in the above Excel sheet.

1. Mobile number: A valid mobile number that belongs to the selected

corporate.
2. The number of connections at a time should be limited to a maximum of
2000.
3. Do not edit any column headings of excel.
4. This service is available for active mobile connections.

Step 7: After that user can upload the template.

1. Only Excel files should be uploaded.

2. The maximum file should be 2MB.

Step 8: The user can submit the request by clicking the submit button or cancel
the request by clicking the cancel button.

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9. PR Modification

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.
Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down arrow to select the 'PR Modification' option.

After clicking on the ‘PR Modification’ button, the below screen appears.

9.1 Standard Change

If the user wants to modify the PR numbers of a few numbers (up to 20), they can proceed
to the standard change section.

PR transfers can be made on connections that are in the same bill cycle.

Step 5: The user can add numbers by clicking the ‘Add Number’ button.
Step 6: Select a mobile number.

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Step 7: After selecting the mobile number, the current PR number will
automatically appear.
Step 8: The user can select a new PR number by using the ‘Transfer to PR’ button.
Step 9: The user can enter a reason for modifying the PR number in the ‘Reason’
bar.

Step 10: The user can remove the modifications by clicking the cross button.

Step 11: The user can submit the request by clicking on the submit button or
cancel the request by clicking on the cancel button.

9.2 Bulk Change

If the user wants to modify the PR numbers of multiple numbers, they can proceed to the
bulk change section.

After selecting the bulk change option, the below screen appears.

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Step 5: The user can download the template.

Step 6: The user can fill in the details.

1. Only the connection numbers that are in the same BR number can be
transferred within PRs.
2. Only active connections can be transferred within PRs.
3. If the selected PRs are in a different bill cycle, please contact the assigned
dialog account manager.
4. Only 500 connections can be entered.

Step 7: The user can upload the template. (Maximum file size of the excel is 2
MB)

Step 8: The user can submit the request by clicking the submit button or cancel
the request by clicking the cancel button.

9.3 User Groups

If the user wants to add the same credit limit to a group of numbers, they can proceed
with the user groups section.

After clicking the user groups, the screen will appear as follows.

Step 5: Users can create a group by clicking on the add button.

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After clicking the add button, the screen below will appear.

Step 6: The user can name the group by using the ‘User Group Name’ bar.

Step 7: The user can search the numbers by using the search bar and simply
ticking those numbers, like below.

Step 6: After clicking on the “Approve” button, the group will appear on the
user group page.

Users can cancel those actions simply clicking the cancel button.

Step 7: By clicking the group name button, the user can check or modify
the group details.
Step 8: The user can modify the details by clicking on the modify button.

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After clicking the modify button, the screen below will appear.

Step 9: To add new numbers > ‘Add Number’ button.

To delete a number > ‘Bin’ icon
To delete the group > ‘Delete Group’ button.
Step 10: To update the group details > ‘Update’ button.
To cancel the changes made > ‘Cancel’ button.

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Step 11: After modifying the group, the user can enter the new PR number
in the ‘Transfer to PR’ bar for the selected user group of connections.

To submit the request > “submit” button.

To cancel the request > “cancel” button.

The submitted request will be recorded in the “Request history” section.

9.4 Request History

If the user wants to check the request details, they can proceed with the “request history”
section.

After clicking the request history, the below screen will appear.

Step 5: The user can search the request by batch ID or Username using
search bar.

Step 6: The user can check the request details by clicking on the batch ID.

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After clicking a batch ID, the below screen appears.

Step 5: The user can download the uploaded detail sheet using the
download button.

In this above screen,

Status shows the state of whether something has been successful, failed, or is pending
a decision.

Step 6: After downloading a detail sheet, the below Excel sheet appears.

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10. Disconnection

Step 1: After successfully logging to the BizCare, click the search bar and
type or select the PR number.
Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down arrow to select the 'Disconnection' option.

After clicking on the ‘Disconnection’ button, the below screen appears.

Step 5: The user can add numbers by clicking on the ‘Add Number’ button.

After clicking on the ‘Add Number’ button, the below screen appears.

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Step 6: The user can select a connection number.

Users can add up to 20 connections at a time to be disconnected.

Step 7: The user can select a disconnection reason.

Step 8: The user can remove the connection numbers by clicking on the cross
button.

Step 9: The user can submit the request by clicking the submit button or cancel
the request by clicking the cancel button.

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11. Reconnection

After successfully login to the BizCare,

Step 1: Go to the 'Billing & Payments' category in the navigation bar, and from
there, use the drop-down arrow to select the 'Payments' option.

After that, the screen below will appear.

Step 2: The user can either search for the number they wish to reconnect using
the search field or choose the number using the scroll bar.
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After selecting a number, the screen below will appear.

Step 3: Click on the Reconnect button under the connection status.

If the reconnection request is successful, a pop-up notification will display on the screen.

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12. Hybrid Activation

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.
Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down arrow to select the 'Hybrid Activation' option.

After clicking the on the ‘Hybrid Activation’ button, the below screen appears.

12.1 Standard Change

If the user wants to do hybrid activations for a few numbers (up to 20), they can proceed
to the standard change section.

Step 5: The user can click on the ‘Add Number’ button.

After clicking on the ‘Add Number’ button, the below screen appears.

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Step 6: The user can select a mobile number.

Step 7: The user can select the hybrid service and the method of service (prepaid
or postpaid).

Step 8: The user can remove the activations by clicking the cross button.

Step 9: The user can submit the request by clicking the submit button or cancel
the request by clicking the cancel button.

12.2 Bulk change

If the user wants to do hybrid activations for multiple numbers (more than 20
connections), they can proceed to the bulk change section.

After selecting the bulk change option, the below screen appears.

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Step 5: The user can download the template.

Step 6: The user can fill in the details.

1. Do not edit any column headings in Excel.

2. If the user wants to configure a certain service to be prepaid, type
‘PRE’ under the respective column.
3. If the user wants to configure a certain service to be postpaid, type
‘POST’ under the respective column.
4. This service is available for voice mobile connections.
5. Filled relevant Excel documents should contain voice or data-only
connections.

Step 7: The user can upload the template.

1. Only files should be uploaded.

2. The maximum file size should be 2MB.

Step 8: The user can submit the request by clicking the submit button or
cancel the request by clicking on the cancel button.

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12.3 User groups

If the user wants to add the same credit limit to a group of numbers, they can proceed
with the user groups section.

After clicking the user groups, the screen will appear as follows.

Step 5: The users can create a group by clicking on the add button.

After clicking the plus button, the screen below will appear.

Step 6: The user can name the group by using the ‘User Group Name’ bar.

Step 7: The user can search the numbers by using the search bar and simply
ticking those numbers, like below.

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Step 6: After clicking the “Create” button, the group will appear in the user group
page.

Users can cancel those actions simply clicking the cancel button.

Step 7: By clicking the group name button, the user can check or modify the group
details.
Step 8: The user can modify the details by clicking the modify button.

After clicking the modify button, the screen below will appear.

Step 9: To add new numbers > ‘Add Number’ button.

To delete a number > ‘Bin’ icon
To delete the group > ‘Delete Group’ button.
Step 10: To update the group details > ‘Update’ button.
To cancel the changes made > ‘Cancel’ button.

Step 11: After modifying the group, the user can select the new hybrid services for
the selected user group of connections (postpaid or prepaid).
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Step 12: To submit the request > “submit” button.

To cancel the request > “cancel” button.

The submitted request will be recorded in the “Request history” section.

12.4 Request History

If the user wants to check the request details, they can proceed with the “request history”
section.

After clicking the request history, the below screen will appear.

Step 5: The user can search the request by batch ID or username using the search
bar.

Step 6: The user can check the request details by clicking the batch ID.

After clicking a batch ID, the below screen appears.

Step 7: The user can download the uploaded detail sheet using the download
button.

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In this above screen,

Status shows the state of whether something has been successful, failed, or is pending
a decision.

After downloading a detail sheet, the below Excel sheet appears.

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13. E bill Register, Update and Send

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.
Step 2: Go to the 'Billing & Payments' category in the navigation bar, and from
there, use the drop-down arrow to select the 'Payment' option.

13.1 PR level
After clicking the ‘Payments’ tab, the below screen appears.

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Step 3: The user can edit the E-billing address by clicking on the ‘Edit’ button (but
cannot delete).

In these E-billing addresses,

S – Summarized Bill

D – Detailed Bill

Step 4: The user can add E-billing addresses by clicking on the add button.

After clicking on the add button, the below screen appears.

Step 5: The user can select the bill type (summary bill or detail bill).

Step 6: The user can enter the E-bill address.

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Step 7: The user can save the E-billing address by clicking on the ‘Save’ button or
cancel by clicking on the ‘Cancel’ button.

Step 8 The user can send bills by using the envelope icon.

Step 9: The user can select the billing type.

1. Detailed Bill
2. Summarized Bill

After selecting the billing type, the system will show all relevant e-billing addresses.

Step 10: The user can simply ticking those E-billing addresses.
Step 11: The user can select a month (within the last six months).

Step 12: The user can save the details by clicking on the ‘Send’ button or cancel
the modifications by clicking the ‘Cancel’.

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13.2 Individual Number Level

Step 4: The user can click on a number to check the details.

After clicking on a number, the screen below appears.

Step 5: The user can add E-billing addresses by clicking on the add button.

After clicking on the add button, the below screen appears.

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Step 6: The user can select the bill type (summary bill or detail bill).

Step 7: The user can enter the E-bill address.

Step 8: The user can save the E-billing address by clicking on the ‘Save’ button or
cancel by clicking on the ‘Cancel’.

Step 9: The user can send bills by using the envelope icon.

Step 10: The user can select the billing type.

1. Detailed Bill
2. Summarized Bill

After selecting the billing type, the system will show all the relevant e-billing addresses.

Step 11: The user can simply ticking those E-billing addresses.
Step 12: The user can select a month (within the last six months).

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Step 13: The user can save the details by clicking on the ‘Send’ button or cancel
the modifications by clicking the ‘Cancel’.

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14. Mobile Activation

Step 1: Enter the GSM PR number into the PR search bar.

Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down to select ‘Mobile Activation’ option.

After selecting the ‘Mobile Activation’ the screen below will appear.

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Step 3: The user can choose the LOA using a drop-down menu.

Step 4: The users can choose a date by utilizing the drop-down calendar.

Step 5: The users can click on ‘Next’ and continue.

After clicking on the ‘Next’ button, the below screen appears.

14.1 Product

There are two main approval approaches.

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14.1.1 Direct Approval Approach

This activation is conducted by corporate administrators.

Step 6: The user can fill in the information.

➢ Select LOA using the drop-down.

➢ Order Type - Select standard or bulk.

(Select the 'standard' option if the user wants to enable a few connections. Select the
'Bulk' option if the user wants to activate for a set of connections.)

Bulk

If the selected Order Type as ‘bulk’. The following section will appear.

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• Users can download bulk template by clicking the Download the template option.
• Downloaded template will appear as below.

• After filling all the details user can upload the filled template using the ‘Upload’
button.
➢ Product Type - Select Voice & Data or Data Only.
➢ Connection Type – Select Postpaid or Prepaid.
➢ Number of Connections - Enter the number of connections.
➢ Choose a package – Choose the package using drop-down.
➢ Apply a single package to all connections - If the user wants to apply
the selected package to all connections, then they should mark the
check box.
➢ Number Selection – Select Choose Number or Assign Number.

Choose Number

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If the user selected the choose number option, by marking the ‘I want to get a mobile
number with a specific pattern’ check box, they can enter the four digits they prefer by
mentioning the position as starting, ending, or just containing. Or else they can enter a
reservation ID.

Step 7: After filling all the details, User can click on ‘Continue’ button.

14.1.2 OTP Approval Approach

This activation is conducted by account managers.

Step 6: Select LOA and Click on ‘Send OTP’ button.

OTP will be sent to the selected LOA.

Note: The OTP number will expire once the countdown is finished.

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Step 7: Enter the OTP & click on the ‘Submit OTP’ button.

Then the user will be redirected to the following screen.

The rest of the process will be the same as in the direct approval approach.

14.2 Select Numbers

• Users can search for the numbers using the search bar.
• Users can select the numbers by marking the check boxes.

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• Using edit icons next to sim numbers and mobile numbers, users can edit the sim
numbers and mobile numbers.

• Using drop down, user can select the package for each number.
• After making all the changes, the user can click on ‘Continue’ button. Or else they
can go back to the previous step by clicking the ‘Back’ button.

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14.3 Customer

• Users can view the details for each connection by clicking the drop-down arrow.
• User should fill in the connection details as follows.
➢ ID Type: Choose the ID type as NIC, Driving License, or Passport.
➢ NIC Number, Driving License Number, or Passport Number: enter the
number (this field will vary according to the ID type of the user selected).
➢ First Name: Enter the First name of the user.
➢ Last Name: Enter the last name of the user.

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➢ E-Bill Address: Enter the e-bill address of the user.

➢ Present Address Line 1,2,3: Enter the present address of the user.
➢ Present Postal Code: Search and select the postal code by using the
search bar.
➢ Permanent Address Line 1,2,3: Enter the permanent address of the user.
➢ Permanent Postal Code – Search and select the postal code by using the
search bar.
➢ Same as company address: User can mark the check box if they want to
autofill the present address fields with company address details.
➢ Same as present address: User can mark the check box if they want to autofill
the entered present address details into the permanent address fields.

• After filling in all the details correctly, user can click on ‘Continue’ to get to the next
step, or else they can click on ‘Back’ button to go back to the previous step.

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14.4 Confirmation

• User can check the details in the connection list, if displaying details are not
correct, by clicking on the ‘Back’ button, they can go back to the previous steps and
change the entered details.
• If the displaying details in the connection list are correct, user can read the terms
& conditions and Data privacy policy.

After that,

• User can Accept Terms & Conditions and Data Privacy Policy by marking the check
box highlighted in the above screen.
• User can click on the ‘Activate’ button to complete the mobile activation process.

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15. DTV Activation, HBB Activation

Step 1: The user must successfully log to the BizCare website before proceeding
with,
DTV Activation – Enter DTV PR number into the search bar.
HBB Activation - Enter a DBN number into the search bar.

1. DTV Activation

2. HBB Activation

After selecting the activation type, the below screen will appear.

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Step 2: The user can choose the LOA using a drop-down menu.

Step 3: The users can choose a date by utilizing the drop-down calendar.

Step 4: The users can click on ‘Next’ and continue.

After clicking on the ‘Next’ button, the below screen appears.

15.1 Product
15.1.1 DTV Activation

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15.1.2 HBB Activation

There are two main approval approaches.

15.1.3 Direct Approval Approach

This activation is conducted by corporate administrators.

Step 5: The user can fill in the information.

1. Please note that the installation address below can be changed for each
connection level on the next screen.
2. The maximum number of connections is 20.

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Step 6: Press ‘Continue’.

15.1.4 OTP Approval Approach

This activation is conducted by account managers.

Step 5: Select LOA.

Step 6: Enter the OTP.

Note: The OTP number will expire once the countdown is finished.

15.2 Dispatch
Step 7: Choose the dispatch type below.

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15.3 Customer
After continuing, company details will appear.

Step 8: The user is required to fill in the activation order details, considering the
connections that have been previously added.

Please provide the contact number without starting with digit zero. (E.g.: - 77xxxxxxx)

15.3.1 DTV Activation Screen

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15.3.2 HBB Activation Screen

Step 9: Press ‘Continue’ button.

15.4 Confirmation
Step 10: Please review the Terms and Conditions and Data Privacy Policy carefully,
and if the user agrees with them, check the 'Accept Terms & Conditions and Data
Privacy Policy' button.

15.4.1 DTV Activation Screen

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15.4.2 HBB Activation Screen

Step 11: Press the ‘Activate’ button to confirm the order.

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16. Mobile Package Activation

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.
Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down arrow to select the 'Mobile Package Activation' option.

After clicking on the ‘Mobile Package Activation’ button, the below screen appears.

Step 5: Select a mobile number.

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After selecting a mobile number, the below screen appears.

The mobile number's most recent usage will instantly appear.

16.1 Data Usage History

Step 6: By selecting the 'Data Usage History' button, the user can view the data
usage history.

After clicking on the 'Data Usage History' button, the below screen appears.

Step 7: Users can choose either a ‘Monthly’ view or a custom ‘Date Range’ to check
their activated package's data usage.
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I. Monthly - For a monthly overview of data usage, users can select the 'Monthly'
option.
II. Date Range - If the user wishes to check data usage within a specific date range,
they can utilize the 'Date Range' option.

The main difference between these options is that in the 'Monthly' view, the user selects
a month within the last three months, whereas in the 'Date Range' option, the user can
specify a specific date. Apart from this difference, the remaining steps are similar.

16.1.1 Monthly View

After selecting the ‘Monthly’ view, the below screen appears.

Step 8: Users can choose a month from the last three months using the
drop-down menu.

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16.1.2 Date Range

After selecting the ‘Date Range’ view, the below screen appears.

Step 8: Users can select both the start date and end date by using the drop-down
calendars.

Step 9: Users can select the data type from the drop-down menu, with options
including 'Packages,' 'Unlimited Data,' 'Free Data,' and 'All.'

Step 10: To check the data usage for the chosen month and the data type, users
can simply click on the 'Show Usage' button.

Step 11: After clicking the 'Show Usage' button, the detailed breakdown graph and
usage Details’ chart below will be displayed.

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Step 12: On the right side of the data usage page, users can access descriptions for
different graph categories, including 'Free of Charge' usage, 'Unlimited' usage, 'Pay
as You Use' usage, and 'All the Package' usage.

Step 13: If users wish to obtain more details, they can simply click on the 'More
Information' link.

After clicking on the 'More Information' link, the below screen will appear.

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Step 14: The 'Download' button at the top of the page allows users to easily
download the data usage details.

After clicking the 'Download' button, user can download a PDF document as shown below.

16.2 Standard Data Package

The standard package can be activated for voice connections and data connections.

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Step 6: To activate a package, the user can click on the ‘Activate’ button.

After clicking on the ‘Activate’ button, the below screen appears.

Step 7: To activate the package > ‘Submit’ button.

To cancel the activation > ‘Cancel’ button.

16.3 Special Package

The special package can be activated for the voice connections and the data connections.

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Step 6: To activate a package, the user can click on the ‘Activate’ button.

After clicking on the ‘Activate’ button, the below screen appears.

Step 7: To activate the package > ‘Submit’ button.

To cancel the activation > ‘Cancel’ button.

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16.4 Data Extensions

The data extensions package can be activated for voice connections and data connections.

Step 6: To activate a package, the user can click on the ‘Activate’ button.

After clicking on the ‘Activate’ button, the below screen appears.

Step 7: To activate the package > ‘Submit’ button.

To cancel the activation > ‘Cancel’ button.

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16.5 Voice add-ons

The voice add-on package can be activated for voice connections and data connections.

Step 6: To activate a package, the user can click on the ‘Activate’ button.

After clicking on the ‘Activate’ button, the below screen appears.

Step 7: To activate the package > ‘Submit’ button.

To cancel the activation > ‘Cancel’ button.

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17. Fixed Package Activation

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.

Step 2: Go to the 'Manage Connections' category in the navigation bar, and from
there, use the drop-down arrow to select the 'Fixed Package Activation' option.

After clicking on the ‘Fixed Package Activation' button, the below screen appears.

Step 3: Select a number, shown under the ‘Fixed Numbers’ panel.

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17.1 Special Data Package

Using the Special Data Package section, users can activate or deactivate fixed packages for
selected numbers.

Package Type

One time - These packages will only be activated for a one-month period.

Recurring - After activating these packages, these packages will continue, month by
month until the user deactivates.

After selecting a fixed number,

Step 4: Select package type as ‘Recurring’ or ‘One Time’.

Step 5: After selecting the wanted package, click on ‘Activate’ to activate the
package.

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Step 6: After selecting the package that needs to deactivate, click on ‘Deactivate’.

17.2 Data Extensions

Using the Data Extensions section, users can activate data extensions for a one-month
period.

After selecting a fixed number,

Step 4: Select the Data Extension package that user needs to activate and click on
“Activate”.

17.3 Data Usage History

After selecting a fixed number,

Step 4: Click on “Data Usage History” button.

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After clicking the ‘Data Usage History’ button, the screen below will appear.

Users can choose either a ‘Monthly’ view or a custom ‘Date Range’ to check their activated
package's data usage.

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17.3.1 Monthly view

After selecting ‘Monthly’ option,

➢ Select a suitable option by clicking drop down for the “Select month”.

➢ Select a suitable option by clicking drop down for the “Type of Data”.

➢ Click on ‘Show usage’ button.

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➢ After filling in the above details and clicking the show usage button, bar chart view
of monthly usage history will be displayed in the detail breakdown section.

➢ Clicking on the ‘Download’ button, user can get a pdf version of the above bar
chart view as below.

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17.3.2 Data Range view

After selecting the Data Range option,

➢ Set a suitable date for the “Start Date” by clicking on the calendar.

➢ Set a suitable date for the “End Date” by clicking on the calendar.

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➢ Select a suitable option by clicking drop down for the “Type of Data”.

➢ Click on ‘Show usage’ button.

➢ After filling in the above details and clicking the show usage button, a bar chart
and pie chart view of monthly usage history will be displayed in the detail
breakdown section.

➢ Clicking on the ‘Download’ button, user can get a pdf version of the above bar
chart and pie chart view as below.

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18. Whitelisting / Blacklisting

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.
Step 2: After selecting the PR number, click on the ‘Administration’ button.
Step 3: Select the ‘Whitelisting/Blacklisting’.

After clicking on the ‘Whitelisting/Blacklisting’ button, the below screen appears.

Step 4: Navigate to the search bar located under the blacklisting and whitelisting
sections and input a PR number.

The information below loads after inputting a PR number.

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Step 5: PR Whitelist and Blacklist Configurations are offered to the following 6

categories.

1. Main Package
2. Sachet Package
3. VAS Services
4. Charging / Add to bill.
5. Add - Ons
6. IdeaMart / IdeaBiz

18.1 Modify Main Package, Sachet Package, VAS Services, Charging /

Add to bill, and Add-Ons tabs.
All the items, including Main Package, Sachet Package, VAS Services, Charging/Add to Bill,
and Add-Ons, follow the same steps as described below.

Two search bars are featured.

Step 6: Search bar 1- The user can search for a package.

Step 7: Search bar 2 – The user can search for a mobile number.

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Step 8: By selecting the "Whitelist All" button, the user can whitelist every
package.

Step 9: By selecting the "Blacklist All" button, the user can blacklist every package.

Step 10: By selecting the "more details" option, the user can view package details.

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After clicking on the ‘more details’ button, the below screen appears.

18.2 IdeaMart / IdeaBiz

18.2.1 IdeaMart
In IdeaMart, we cannot blacklist service-wise; only blacklisting the whole service option
is available for users.

Step 6: The user can blacklist all IdeaMart services using the toggle button.

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18.2.2 IdeaBiz
Step 6: The user can search for a package by using the search bar.

Step 7: The user can blacklist services using the toggle button.

Step 8: By selecting the "Whitelist All" button, the user can whitelist every
package.

Step 9: By selecting the "Blacklist All" button, the user can blacklist every package.

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19. SUG Changes

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.

Step 2: After selecting the PR number, click the ‘Services’ button.

Step 3: Select the ‘SUG Changes’.

After clicking the ‘SUG Changes’ button, the below screens appear.

19.1 Standard Changes

The user can go on to the usual change section if they would like to select the SUG for just
a few mobile numbers (up to 20 SIMs).

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Step 4: The user can add numbers by clicking on the ‘Add Number’ button.

Step 5: By clicking on the "Mobile Number" bar, the user can select a mobile
number.

Step 6: With the specified number or numbers, the user can select which SUG to
switch into.

Step 7: The user can submit the request by clicking on the ‘Submit’ button or
cancel the request by clicking on the ‘Cancel’ button.

19.2 Bulk Change

The user can use the bulk change option to add SUG to the set of mobile numbers.

After clicking the bulk change, the below screen will appear.

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Step 4: The user can download the template.

Step 5: It appears as follows, after downloading the template.

Step 6: The user should fill in the below details in the excel sheet.

1. Valid mobile numbers that belong to selected corporations should be

included.
2. The maximum mobile number count per Excel upload is 50.
3. If more than 50 mobile numbers are available in an Excel file, only the
initial 50 will be considered for processing, and others will be discarded.

Step 7: Next, the user has the option to upload the template.

Step 8: The SUG that the user wants to switch to in bulk can be chosen.

Step 9: The user can submit the request by clicking on the ‘Submit’ button or
cancel the request by clicking on the ‘Cancel’ button.

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20. Mobile Package Deactivation

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.
Step 2: After selecting the PR number, click the ‘Manage Connection’ button.
Step 3: Click on the ‘Mobile Package Deactivation’.

After clicking on the ‘Mobile Package Deactivation’ button, the below screen appears.

20.1 Standard Change

The user can use the standard change to deactivate up to 20 numbers.

Step 5: The user can add numbers by clicking the ‘Add Number’ button.

After selecting the ‘Add Number’ button, the below screen appears.

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Step 6: The user can enter or select the mobile number.

Step 7: The user can select a package to deactivate.

The user can delete requests using the cross button.

Step 8: The user can submit the request by clicking the submit button or cancel
the request by clicking the cancel button.

20.2 Bulk Change

To deactivate a specific set of numbers, the user can use the bulk change option.

Step 5: After clicking the bulk change, the following screen will appear.

Step 6: Users can download the template by simply clicking the “Download from
the Template” option.

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Step 7: The user can fill the below detail in the above excel sheet.

1. Valid mobile numbers that belong to selected corporations should be

included.
2. The maximum mobile number count per Excel upload is 50.
3. If more than 50 mobile numbers are available in an Excel file, only the initial
50 will be considered for processing, and others will be discarded.

Step 8: The user can upload the filled template by using the upload button.

(The maximum file size should be 2 MB.)

Step 9: The user can select a package to deactivate.

Step 10: Users can submit the request by clicking the submit button or cancel the
request by clicking the cancel button.

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21. Approval

The Approval section allows the user to approve or reject earlier-made requests.

Step 1: Go to the Approval section in the side navigation panel.

Step 2: User can search a particular request by entering the request type or
requested username in the Search bar.

Step 3: User can execute Approve or reject actions by simply clicking on the
Approve/Reject button under the “Action” column.

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After step 3, the below Approval Request Submission window will appear.

Using cancel option and close button, user can close the submission window appears.

Step 4: User can give approval to the request simply clicking on the “Approve”
button.

After following step 4, below popup window will appear.

After clicking “Yes” on the confirmation popup, “Successfully Updated” popup notification
will appear.
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Step 5: If the user needs to reject the request, the reason should be entered in the
remark field. Otherwise, they will be unable to reject the request.

After following step 5, below confirmation popup window will appear.

After clicking “Yes” on the confirmation popup, “Successfully Updated” popup notification
will appear.

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22. Requests & Complaints

Users can lodge a new service request or complaint using the Requests & Complaints
section.

Step 01: Go to the “Requests & Complaints” section under the “Services”
category in the side navigation panel.

Step 02: If the user wishes to file a complaint, they should select the "New
Complaint" button. If the user needs to submit a service request, they can click
the "New Service Request" button.

22.1 New Complaint

After clicking the “New Complaint” button, the screen below will appear.

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Step 03: The user can fill in the details in the respected fields, as below.

➢ For the Connection Number field: Enter the connection number.

E.g.: 7XXXXXXXX

➢ For the Product field: Choose the related product category (from the
Mobile, Fixed Services, DTV, Solutions categories) of the previously
entered connection number.

➢ For the Issue field: Select a suitable reason that suits the complaint the
most.
(Note: The loaded issue types will differ based on the product type of the
connection number.)

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➢ For the Description field: Type the complaint as a description.

(Note: Afterwards, the loading fields will vary depending on the product type and
issue type selected. Instructions for filling out those fields are available near each
field.)

After successfully filling out all the details,

Step 04: The user can lodge the complaint by clicking the "Lodge Complaint"
button, or they are able to remove the complaint by clicking the “Cancel” button.

22.2 New Service Request

After clicking the “New Service Request” button, the screen below will appear.

Step 03: The user can fill in the details in the respected fields, as below.
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➢ For the Connection Number field: Enter the connection number.

E.g.: 07XXXXXXXX

➢ For the Product field: Choose the related product category (from the
Mobile, Fixed Services, DTV, Solutions categories) of the previously
entered connection number.

➢ For the Issue field: Select the “NETWORK AND COVERAGE” option
loaded.

➢ For the Description field: Type the Service request as a description.

➢ For the Alternate Contact Number field: Enter a backup contact
number for contact purposes.

After successfully filling out all the details,

Step 04: The user can request the service by clicking the "Request Service"
button, or they are able to remove the service by clicking the “Cancel” button.

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23. Payments

Step 1: After successfully logging into BizCare, click the search bar and type or
select the PR number.
Step 2: After selecting the PR number, click the ‘Billing & Payments’ button.
Step 3: Select the ‘Payments’.

After clicking the ‘Payments’ button, the below “Corporate Profile Information” screen
appears.

Users can proceed with PR level payment or connection level payment as below.

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Step 4: CA can proceed with PR level payment by clicking the 'Pay Now' button
without selecting any mobile number. “Pay Now” button will be displayed in the
“General Information of Profile Details” section under the “Corporate Profile
Information.”

Or else,

Step 4: CA can proceed with connection level payment by selecting a mobile

number from the “Mobile Numbers” section. After selecting a mobile number,
Connection Profile Information will be loaded for the selected mobile number.
Then user can proceed with the connection level payment by clicking the “Pay
Now” button.

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After clicking the “Pay Now” button, the screen below will appear.

The user can proceed with the payment by selecting the bank transfer method or credit
card method.

23.1 Bank transfer method

Step 6: Select bank transfer method.

Step 7: Download the template by clicking the download icon.

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Downloaded template will look like the below.

Users should be mindful of the below instructions when uploading the file.

• The total of the "Payment amount" column should be equal to the bank transfer
amount.
• The payment amount should be entered in numeric values with two decimal places
only.
• If there is a credit balance to be transferred: the value has to be entered under “Credit
balance transfer.”
• The total of “Credit Balance Transfer” column has to be zero.

After filling the template properly,

Step 8: user can upload the filled template by clicking the upload button.

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After uploading the file, the user can see the detailed breakdown of the uploaded file as
below.

After uploading the file, based on the added payment value in the uploaded file, the
payment amount will be automatically updated as below.

Step 9: User should enter the deposit amount in the slip in the field under the
“Deposit amount”.

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Step 10: User should enter the deposit date by selecting date in the calendar.

Step 11: User can select the beneficiary bank name in the drop-down list as below.

Step 12: User can enter the transaction reference, in the field under the
Transaction reference.

Step 13: User can enter the contact number, in the field under the Contact number.

Step 14: User can enter the reference ID, in the field under the Reference ID.
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Step 15: User can upload the slip or online transfer receipt by clicking the “Choose
file” button in the “Upload proof of payment” section.

Step 16: User can submit the payment by clicking the “Submit payment” button.

23.2 Credit card method

After selecting the credit card method below screen will appear.

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23.2.1 For Payment period – Last bill

Step 6: Select “Last bill” as payment period.

Step 7: By clicking the pay amount bar next to each number, the user can modify
the amount paid.

Step 8: The user can download a template by clicking on the download icon.

Once the template is downloaded, it appears as follows.

Step 9: The user can modify the pay amount details.

Step 10: After modifying the pay amounts, the user can upload the template by
clicking on the ‘Upload’ button.

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All updated pay amounts will be shown instantly once the template has been uploaded.

Step 11: By selecting the 'Add Card' button, the user can add a card for payment.

After that, the user will be redirected to the below screen.

Step 12: Card Number - Enter the credit or debit card’s number.

Step 13: Expiry – Enter the expiry date of the card.

Step 14: CVC - Enter the card verification code in the card.

Step 15: Click on the “Continue” button.

Step 16: Click on “Pay Now” button and complete the payment process.

23.2.2 For Payment period – Bill month

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Step 6: Select “Bill month” as payment period.

Step 7: The user can use the drop-down calendar to search for a specific year and
month.

Step 8: By clicking the pay amount bar next to each number, the user can modify
the amount paid.

Step 9: The user can download a template by clicking on the download icon.

It appears as follows, after downloading the template.

Step 10: The user can modify the pay amount details.

Step 11: After modifying the pay amounts, the user can upload the template by
clicking on the ‘Upload’ button.

All updated pay amounts will be shown instantly once the template has been uploaded.

Step 12: By selecting the 'Add Card' button, the user can add a card for payment.
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After that, the user will be redirected to the below screen.

Step 12: Card Number - Enter the credit or debit card’s number.

Step 13: Expiry – Enter the expiry date of the card.

Step 14: CVC - Enter the card verification code in the card.

Step 15: Click on the “Continue” button.

Step 16: Click on “Pay Now” button and complete the payment process.

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24. Bill Analyzer

After selecting the needed PR,

Step 1: Go to the “Bill Analyzer” section under the “Billing & Payments” category
in the side navigation panel.

Then the screen below will appear next.

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24.1 Standard option

In here,

Step 2: Select bill month: Select a bill month from the last 6 bill months by
clicking the drop-down.

Step 3: Bill type: Choose a bill type that the user wants to view, either
‘summarized’ or ‘detailed’.

After completing steps 2 and 3, the following pop-up window will appear.

Press the okay button and wait a few moments.

Then the screen below will appear.

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• The search bar option allows the user to search for the numbers in the loaded bill
table.
• By clicking on the “Download Excel” button, user can download a bill in an excel
template.
• By clicking on “View more details” button, user will get a popup window like
below.

• Users can select any fields that they want to see in the table, or they can put a tick
on the select all option to load all the fields in the table.

Note: Based on the bill type select, the fields in the “View more details” selection
will differ.

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24.2 Upload and analyze option

Using this section, users can upload a detailed bill and load the columns in the bill as a
table.

Note: Only detailed bills in PDF format are eligible for upload.

• User can choose the file by clicking the “Choose file” button.
• After the user uploads the bill, it will be indicated on the screen as below.

• Users can upload the bill by clicking the “Upload Bill” button.
• User can remove the uploaded bill by clicking the “Cancel” button.

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25. Payment History

After selecting the needed PR,

Step 1: Go to the “Payment History” section under the “Billing & Payments”
category in the side navigation panel.

Users can check the payment transaction details against their connection numbers by
using this section.

25.1 Bank payment

This section allows users to view payment transaction data for payments made using the
bank payment method.

• By using the Search Number bar, user can search for a connection number and
view the details.
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25.2 Credit / Debit card payment

This section allows users to view payment transaction data for payments made using
credit/ debit card payment methods.

• By using the Search Number bar, users can search for a connection number and
view the details.

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26. VAS – Value Added Services

After selecting the needed PR,

Step 1: Go to the “VAS” section under the “Services” category in the side
navigation panel.

26.1 Standard Change

After selecting VAS option below screen appears.

Note: This feature is not available for disconnected numbers.

In standard change,

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Step 2: select Activation or Deactivation option to activate or deactivate VAS.

Step 3: Click on “+ Add Number” button.

Then the following screen will appear.

Step 4: User can search the mobile number by clicking the Mobile number search
bar.

After selecting a mobile number, the activated VAS will be loaded under the services
section below.

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Step 5: User can type and search the VAS that they want to activate or deactivate
by using “Search Package” option highlighted.

Step 6: By clicking on the Cross button, User can remove the selected connection
number and service.

Step 7: By clicking the + Add Number button, user can add the multiple
connections and services on the screen.

Step 8: By clicking the Submit button user can submit the VAS activation or the
deactivation request and cancel button allows user to delete the request.

26.2 Bulk Change

Users can activate or deactivate VAS for bulk of connection using this section.

Note: This Feature is not available for disconnected numbers.

Users should follow the below instructions when uploading the file format.

• Valid mobile numbers that belong to selected corporate should be included.

• The maximum mobile number count per excel upload is 50.

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• If more than 50 mobile numbers are available in an excel file, only the initial 50
mobile numbers will be considered for processing and others will be discarded.
• The maximum file size should be 2 MB.

Step 2: User can download the template by clicking the “Download from the
template” button.

After entering the connection numbers to excel.

Step 3: User can upload the filled excel file by clicking “Upload” button.

Step 4: User can select Activation or Deactivation options.

Step 5: User can search the package that they want to activate or deactivate by
clicking the Search package field under the Services option.

Step 6: User can submit the bulk change request by clicking the submit button.

Step 7: User can remove the bulk change request by clicking the cancel button.

26.3 User Groups

This section allows users to activate or deactivate VAS for user groups.

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Step 2: By clicking the “+ “button, user can create a user group. Or else, if the user
group is already created, user can select a user group, which is displayed under the
“Select the user group you wish to activate VAS” text.

After clicking “+” button below screen will appear.

Step 3: User can set a name to the new user group by typing in the field under the
User group name.

Step 4: User can search the numbers by using the search bar highlighted.

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Step 5: User can select the numbers by ticking the numbers.

Step 6: User can create the group by clicking the Create button and cancel the
create user group actions by clicking the cancel button.

After creating a new user group, it will display under the “Select the user group you
wish to activate VAS” text.

Step 7: User can modify the created user groups by selecting a user group and
clicking the “Modify” button.

After clicking the “Modify” button, the screen below appears.

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Step 8: User can add new numbers to the selected user group by clicking the
“+Add Number” button.

Step 9: User can delete mobile numbers by clicking the delete icon.

Step 10: User can delete the entire group by clicking the “Delete Group”.

Step 11: User can update the modifications made by clicking the “Update” button
and cancel the modifications by clicking the “Cancel” button.

After selecting a user group,

Step 12: User can select “Activation” or “Deactivation” VAS options.

Step 13: User can select the service by searching in “Search Package” field.

Step 14: User can Submit the VAS user group activation or deactivation request by
clicking the “Submit” button and cancel the request by clicking the “Cancel”
button.

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27. Activation History

The Activation history feature allows users to check already executed new connection
activation requests details.

After successfully login to the BizCare web, user can go to Activation History, by simply
clicking on “Activation History” button on the side navigation.

After clicking the Activation History button, the screen below will appear.

Using 2 calendar icons, user can set a date range to filter (from date & to date).

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Using the search bar, the user can filter the activation requests by entering order ID.

After searching for an activation request, the user can view the below details of the
entered request.

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28. Manage APN

Manage APN feature allows users to enable or disable APNs that can tag to a particular
PR.

After successfully logging to the BizCare Web,

Step 1: Click on “Manage APN” option, under the “Administration” category.

After that, the screen below will appear.

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In the above screen,

User can see the already added APNs under the “PDP Model ID” and “APN Name” columns.

Step 2: clicking on the delete icon next to each APN name, user can disable the
APNs that enabled for the PR.

Step 3: Using the search bar, user can search for new APNs and by clicking on “Add
APN” button, they can enable those buttons to the PR.

Note: Enabled APNs will be displayed under the standard & bulk change
sections in APN Tagging & Removal feature.

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29. Manage Package

Manage Package feature allows users to enable or disable the voice or data packages, for
the user selected PRs.

After successfully logging to the BizCare web,

Step 1: Click on “Manage Package” option under the “Administration” category

in the side navigation panel.

After that, the screen below will appear.

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Using the search bar, users can search for the voice or data packages by LOB wise (GSM,
DBN, DTV) that they want to enable or disable.

Step 2: To enable the package – click on check box, in the Enable/Disable column
and click on “save packages” button.

Step 3: To disable the package – click and clear the check box in the
Enable/Disable column and click on “save packages’ button.

Step 4: To cancel the actions – click on the “cancel” button.

Step 5: Yellow edit icon – this allows user to rename the package name by clicking
the edit icon.

After entering the new name in the highlighted field,

➢ Click on Save package – to save the new name entered.

➢ Click on Cancel – to remove the modifications.

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30. Roaming Activation

Note: This feature is only available for connected mobile numbers.

After successfully logging to the BizCare Web,

Step 1: Click on the “Payments” option under the “Billing & Payments” category
in the side navigation panel.

Then the user will be redirected to the following screen.

Step 2: Select the mobile number using the scroll bar in ‘Mobile PR Profile’ or
search for the mobile number by typing in the search bar.

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After selecting the mobile number, ‘Connection Profile Information’ screen will appear as
below.

Step 3: Check the 'Connection Status' of that mobile number in the connection
details. If it displays 'Connected,' the user can proceed with the roaming
activation.

Note: The Roaming Activation field does not appear for 'disconnected', 'temporarily
disconnected', or 'not connected' mobile numbers.

Step 4: Scroll down the screen until the Roaming Activation field appears, then
click on the drop-down symbol next to the ‘Roaming Activation’ to view the
roaming activation section.
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After that, the section below will appear.

30.1 Voice Roaming Service

Users can proceed with voice roaming service activation or deactivation by clicking on
the toggle button.

30.1.1 Voice Roaming Service Activation

In order to activate the voice roaming service, click on the toggle button, and it will be
indicated as enabled, as shown below.

After clicking the toggle button, the following popup window will appear.

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➢ Without entering a start and end date, the user can just click the 'Activate' button,
which will activate the service on the day the request was made.
➢ Otherwise, the user can choose a 'Start Date' and an 'End Date' for the voice
roaming service by clicking on the highlighted fields above and selecting from the
calendar. The user can then click the "Activate" button to save the request.
➢ Or else they can cancel the modifications by clicking the cancel.

After clicking ‘Activate’ button, below ‘Roaming Terms and Conditions’ popup window
will appear.

➢ After reading all the terms and conditions, the user can click on the ‘Agree’ button
to activate or else they can cancel the activation by clicking on the ‘Decline’.

30.1.2 Voice Roaming Service Deactivation

When proceeding with the deactivation, the screen will appear as below:

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In order to deactivate the voice roaming service, click on the toggle button, and it will be
indicated as disabled, as shown below.

After clicking the toggle button, the following popup window will appear.

➢ Without setting an end date, the user can simply click the 'Deactivate' button,
which enables the request according to the date it was made.

After that, the following confirmation popup will appear.

▪ By clicking the ‘Yes’ button, the user can confirm the deactivation request
or else the user can click ‘No’ button to cancel the deactivation request.

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➢ Or else the user can set an 'End Date' for the deactivation by clicking on the
highlighted fields above and selecting from the calendar. After that, the user can
click on the "Change" button to proceed with the deactivation.
➢ Or else they can discontinue the modifications by clicking the cancel.

After clicking the ‘Change’ button, below ‘Roaming Terms and Conditions’ popup window
will appear.

➢ After reading all the terms and conditions, the user can click on the ‘Agree’ button
to deactivate or else they can cancel the deactivation by clicking on the ‘Decline’.

30.2 Voice Roaming Package

30.2.1 Voice Roaming Package Activation
In order to proceed with the voice roaming package activation, the user should select a
package first.

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➢ By clicking on the “More info”, user will be redirected to a new window that
contains more information about that voice roaming package.
➢ By marking the check box next to “Customize activation period”, users can add a
start date and end date to the activation by clicking on the highlighted fields below
and selecting from the calendar.

➢ After selecting a package, the user can click on the ‘Activate’ button in both ways:
directly or after setting an activation period. After that, the below ‘Roaming Terms
and Conditions’ popup window will appear.

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➢ After reading all the terms and conditions, the user can click on the ‘Agree’ button
to activate or else they can cancel the activation by clicking on the ‘Decline’.

30.2.2 Voice Roaming Package Deactivation & Modification

When proceeding with the voice roaming package deactivation and modification, the
screen will appear as below since the package has already been activated.

➢ The user can deactivate the activated voice roaming package by clicking the
‘Deactivate’ button.

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After clicking the ‘Deactivate’ button, the following confirmation popup will appear.

▪ By clicking the ‘Yes’ button, the user can confirm the deactivation request
or else the user can click ‘No’ button to cancel the deactivation request.
➢ By clicking the ‘Change Package’ button, the user can change to a new voice
roaming package and deactivate the current activated package.

After clicking the ‘Change Package’ button, the following popup window will appear.

Note: Since the 'Big Talk Plan' is currently the only available package, it will be
displayed in this window. If any new packages are released, they will be listed here
as well.

➢ The user should select the package first.

➢ After selecting the package, the user can check the box next to "Customize activation
period" and enter a start and end date by clicking on the highlighted fields below and
using the calendar.

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➢ Whether the user sets an activation period or not, the user can simply click the
'Save Package' button to switch to the new package and deactivate the previously
existing package.
➢ Or else the user can click ‘Cancel’ to discontinue the modifications.

After clicking the ‘Save Package’ button, the following window will appear.

➢ After reading all the terms and conditions, the user can click on the ‘Agree’ button
to deactivate or else they can cancel the deactivation by clicking on the ‘Decline’.
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30.3 Data Roaming Package

30.3.1 Data Roaming Package Activation
In order to proceed with the data roaming package activation, the user should select a
package first.

Note:
➢ If the user doesn’t select any package, normal charges will be applied per
MB.
➢ Data roaming plans will be subject to FUP.

➢ By clicking on the “More info”, user will be redirected to a new window that
contains more information about that data roaming package.
➢ By marking the check box next to “Customize activation period”, users can add a
start date and end date to the activation by clicking on the highlighted fields below
and selecting from the calendar.

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➢ After selecting a package, the user can click on the ‘Activate’ button in both ways:
directly or after setting an activation period. After that, the below ‘Roaming Terms
and Conditions’ popup window will appear.

➢ After reading all the terms and conditions, the user can click on the ‘Agree’ button
to activate or else they can cancel the activation by clicking on the ‘Decline’.

30.3.2 Data Roaming Package Deactivation & Modification

When proceeding with the data roaming package deactivation and modification, the
screen will appear as below since the package has already been activated.

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➢ The user can deactivate the activated data roaming package by clicking the
‘Deactivate’ button.

After clicking the ‘Deactivate’ button, the following confirmation popup will appear.

▪ By clicking the ‘Yes’ button, the user can confirm the deactivation request
or else the user can click ‘No’ button to cancel the deactivation request.
➢ By clicking the ‘Change Package’ button, the user can change to a new data
roaming package and deactivate the current activated package.

After clicking the ‘Change Package’ button, the following popup window will appear.

➢ The user should select the package first.

➢ After selecting the package, the user can check the box next to "Customize activation
period" and enter a start and end date by clicking on the highlighted fields below and
using the calendar.
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➢ Whether the user sets an activation period or not, the user can simply click the
'Save Package' button to switch to the new package and deactivate the previously
existing package.
➢ Or else the user can click ‘Cancel’ to discontinue the modifications.

After clicking the ‘Save Package’ button, the following window will appear.

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➢ After reading all the terms and conditions, the user can click on the ‘Agree’ button
to deactivate or else they can cancel the deactivation by clicking on the ‘Decline’.

30.4 Data Roaming Add-ons

In order to proceed with the data roaming add-ons activation, the user should select an
add-on first.

Note: If the user doesn’t select any package, normal charges will be applied per MB.

➢ By clicking on the “More info”, user will be redirected to a new window that
contains more information about that data roaming add-on.
➢ By marking the check box next to “Customize activation period”, users can add a
start date to the activation by clicking on the highlighted field below and selecting
from the calendar.

➢ After selecting a package, the user can click on the ‘Activate’ button in both ways:
directly or after setting an activation period. After that, the below ‘Roaming Terms
and Conditions’ popup window will appear.

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➢ After reading all the terms and conditions, the user can click on the ‘Agree’ button
to activate or else they can cancel the activation by clicking on the ‘Decline’.

After successfully adding the add-on, the screen will appear as below.

Note:
• Since the add-ons have a limited time period (mostly 7 days), they won’t be
visible on screen after their expiration date.
• Once the add-on is activated, it can't be deactivated; it will be applied for its
limited duration, and after that, it will automatically be deactivated.

➢ The user can click the “More Add-ons” button to activate other add-on packages.

After clicking the ‘More Add-ons’ button, the screen below will appear.
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➢ The user should select the package first.

➢ After selecting the package, the user can check the box next to "Customize activation
period" and enter a start date by clicking on the highlighted field above and using the
calendar.
➢ Whether the user sets an activation period or not, they can simply click the 'Add
Add-on' button to activate the add-on.
➢ Or else the user can click ‘Cancel’ to discontinue the modifications.

After clicking the ‘Add add-on’ button, the window below will appear.

➢ After reading all the terms and conditions, the user can click on the ‘Agree’ button
to activate or else they can cancel the activation by clicking on the ‘Decline’.

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31. Manage Data Bucket

After successfully logging to the BizCare Web,

➢ Go to the “Manage Data Bucket” option under the “Services” category in the side
navigation.

After that, the screen below will appear.

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31.1 Data Bucket section

This above donut shows data usage and data balance details of the data bucket.

• Charging number – User can edit the charging number by clicking on the mobile
number. After entering the new number. Click on the Edit icon. Then below the
screen appears.

By clicking the confirm button, the user can confirm changing the charging number
and by clicking cancel button, user can cancel the actions.
Note: entered new charging number should be active and should not be included
in the bucket. And this modification will be applied in the next billing cycle not
in real time.

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• Data amount – User can modify the bucket data amount, by clicking on the edit
button.

▪ Bucket data amount – select data amount, want to add.

▪ Allocation – allocate bucket total data amount among all the divisions.
Data bucket amount should be fully allocated within the divisions.

After filling in all the details, click on ‘Update’ and save the changes. Or else user can
cancel those actions by clicking ‘cancel’ button.

Note: these modifications will be applied in the next billing cycle onwards.

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By clicking the above highlighted button, the user can temporarily enhance the data
bucket amount.

▪ User can enter any data amount in the ‘Temporary extend by’ field that
they want to temporarily add.
▪ User should fully allocate the temporary extend data amount to the
divisions.
▪ Users can update the modifications by clicking the ‘Update’ button or else
they can cancel those actions by clicking the ‘Cancel’ button.

Note: these modifications will be updated in real time.

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By clicking on the highlighted button, user can view bucket modification history.

Using the search bar, user can search for the modifications. Then the user will be able to
see the status of the previous modifications they made.

Users can delete the whole data bucket by clicking on the ‘Delete Bucket’ button.

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31.2 Division section

In this Division section, already created divisions will be displayed in the left corner in the
screen.

▪ Users can select any division and load the details related to that division by simply
clicking on the division name.

After selecting a division, the screen will appear below.

Subscriber details will be loaded related to the selected division.

▪ Using the search bar, the user can search the subscribers in the division.
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▪ When the allocated data cap has been used, the 'Pay As You Go' column allows
customers to consume new data by charging accordingly. By pressing the toggle
button, user can activate or deactivate the ‘Pay As You Go’ option.
▪ By clicking the delete icon, user can remove subscribers from the division.

By pressing the highlighted plus icon, user will be able to take add subscribers related
actions.

In the ‘Select from PR’ option,

➢ Using the search bar, the user can search for numbers in the PR.
➢ By marking the check box next to the “Delete all the numbers before adding
new ones” will be removed all the existing subscribers in the division before
selecting the new numbers.
➢ Users can select all PR numbers by marking the check box next to the “Mobile
Number”.
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➢ Users can select numbers by marking the check boxes next to each mobile number.
➢ Users can allocate data amounts for the selected numbers by entering value in GB
in their ‘Allocation’ fields.

➢ By clicking ‘Clear All’ button, all the selected numbers will be cleared.
➢ After selecting and entering the allocated data amounts for each number, user can
submit the request by clicking ‘submit’ button and cancel the request by clicking
the ‘cancel’ button.
In the Excel file upload option,

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➢ Allows users to submit the mobile numbers as a bulk request.

➢ Users should consider the mentioned instructions when uploading the file
format.
➢ Users should download the template by clicking the ‘Download the
template’ option.
➢

After filling the required details,

➢ Users can upload the filled excel file by clicking the ‘Upload’ button.

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➢ After that user can submit the request by clicking the ‘submit’ button and
cancel the request by clicking the ‘cancel’ button.

This highlighted button allows users to modify multiple subscriber details at once.

Note: Before proceeding with this option, the user must select mobile numbers.

o Users can select unlimited or Quota as the data allocation.

o Users can select Allow or Block as the PAYGO Status.
o For the division name - Users can enter a division by searching and
selecting.
o Users can update the changes by clicking the ‘Update’ button.
o Users can cancel the changes by clicking the ‘Cancel’ button.

Note: There is no need to fill out all the fields; the user can only fill out the fields
that they want to change.

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By clicking the above highlighted button, user can view the subscriber modification
history.

➢ Users can search the subscriber modification requests by using the search bar.
➢ Users can see the status of the subscriber modifications against their mobile
numbers.

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31.3 Subscriber Data Usage section

In this section, users can check the data usages of subscribers.

➢ Using the search bar, users can search for mobile numbers and view their data
allocation, data usage, data remaining, Pay As You Go status, and update date & time
details.
➢ By clicking on the download button, the user can download an excel file containing
all the subscriber’s data usage details for that data bucket.

The downloaded excel file will appear as below.

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