Communication Skills

Chapter 1
a. Communication is the art of transmitting information, ideas and attitudes from one
person to another. T
b. In the communication process, information flows from sender to receiver. T
c. There are six functions of communications F 8
d. The key for business success relies on not only the capital, technology, facilities but
also the communication art. T
e. Communication skills are essential no matter what job you work in or your level of
seniority.T
f. There are a few barrier types in communications
g. The emotional IQ of a person does not determine his/her communication capacity F
h. Different cultures have a different meaning for several basic values of society. T
Chapter 2
a. The communication is a simple process. F
b. There are Seven major elements of communication process. T
c. The feedback is the final step of the process that ensures the receiver has received the
message and interpreted it correctly as it was intended by the sender. T
d .The sender’s knowledge, skills, perception, background, competencies, etc. has a great
impact on the success of the message. T
e. The degree to which the receiver decodes the message depends on his knowledge of
the subject matter, experience, trust and relationship with the sender. T
f. With experience and practice, you cannot learn and improve on your communication
skills. F
g. Many communication skills are not habits you have developed over time. F
h. Seek out opportunities both on and off the job that require you to use communication
skills. T
Chapter 3
a. There are 7 reasons for good internal communications. T
b. Internal communications gives people a more holistic view of your organization. T
c. Business sometimes suffers, teams are sometimes forced to restructure, and mergers
and acquisitions happen due to bad internal communication. T
d. Internal communications create a channel for feedback, debate, and discussion. T
e. External communications share your marketing mix with the world T
f. There are a few types of external communications. F
g. Groups provide an opportunity for people to come together to discuss and exchange
views of common interest. T
h. Imbalances in status, skills and goals, may distort the process and the outcome
sharply.T
i. Group communication helps in bringing about changes in attitudes and beliefs. T
j. There is more chance for individual participation in big groups F
1. Many communication skills are you have developed over time.

a. Practices b. Habits c. Experiences d. memories
2. Seek out opportunities both on and off the job that require you to use skills
a.Writing b. Speaking c. Communication d. speech
3. communications give people a more holistic view of your organization
a. Internal b. External c. Group d. Good
4. A small group comprises of three to members.
a. Six b. Seven c. Eight d. nine
5. Websites, , flyers, events and photography can be used for both internal and
external communications.
a. Social media b. Advertising c. Phone calls d. Intranet
6. Communication art is also a to select leaders.
a. Criteria b. Criterium c. Requirement d. Standard
7. In the communication process, information from sender to receiver.
a. Goes b. Runs c. Flows d.Throws
8. structure barriers arise because of misinformation or lack of appropriate
transparency available to the employees
a. Organizational b. Physical c. Cultural d. Psychological
9. barriers are the main barriers that limit effective communication.
a. Linguistic b. Language c.Verbal d. Non-verbal
10. Internal communications help build out your organization’s .
a. Culture b. Goals c. Strategy d.Vision
Chapter 4
a. Good listening skills can only make interpreting words and non-verbal communication
possible. T
b. To become a good communicator, it is important to be a good listener. T
c. There are two main elements to speaking effectively: what you say, and how you say
it. T
d. The way that you speak will not vary in different situations. F
e. Good questions canmot help conversations flow and improve the outcome. F
f. There are two of the most basic and essential skills you need when handling a call: Be
Enthusiastic and Speak Clearly T
g. On answering the call, you concentrate only on the call and remain patient T

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Chapter 1

1. Many communication skills are you have developed over time.

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