User’s Manual

2-

© 2016. All Rights Reserved.

Acer Chromebook 14
Covers: CB3-431
This revision: January 2016

Sign up for an Acer ID and enjoy great benefits

1. Ensure you are connected to the Internet.
2. Open www.acer.com and select your country.
3. Select Support > REGISTER A PRODUCT.
4. Sign up for an Acer ID or sign in if you already have an Acer ID.

Register your Acer product

After we receive your product registration, you will be sent a confirmation
email with important data. Keep this email in a safe place.

Manage your registered products

Once you have completed the registration process, you can log onto
account.acer.com using your Acer ID and password to see and manage
all your registered products.

Note
It may take a few days for your information to be updated to the database.

Important
This manual contains proprietary information that is protected by
copyright laws. The information contained in this manual is subject to
change without notice. Images provided herein are for reference only
and may contain information or features that do not apply to your
computer. Acer Group shall not be liable for technical or editorial errors
or omissions contained in this manual.
Model number: _________________________________
Serial number: _________________________________
Date of purchase: ______________________________
Place of purchase: ______________________________
 Table of contents - 3

TABLE OF CONTENTS
Register your Acer product ......................... 2 YouTube ............................................... 19
Manage your registered products ............... 2 Playing video or audio files .................... 19
Getting started 4 Other Supported File Types................... 19
Turn on your Chromebook....................... 4
Chrome OS tips and tricks 20
Select your language settings ................. 4 Documents............................................. 20
Connect to a network............................... 4 How to create documents ......................... 20
Accept the Terms of Service....................... 4 Finding your documents............................ 21
First-time sign-in ...................................... 4 How to share documents with other users 21
Create a new Google Account .................... 4 How to start a video chat ....................... 22
Browse as a guest ...................................... 5 How to listen to music............................ 22
Sign in to your Google Account .................. 5
How to watch videos, TV, or movies...... 23
Your Acer Chromebook tour 6 Working with Microsoft Office (Word,
Front view ................................................ 6 Excel, and Powepoint) documents ........ 23
Keyboard view ......................................... 7 Open and edit Microsoft Office files using
Function keys.............................................. 8 Google’s office compatibility mode ........... 23
Touchpad .................................................... 8 Convert Microsoft Office files to Google
Left side view........................................... 9 Drive formats............................................. 24
Right side view ...................................... 10 Export Google Drive documents as
Microsoft Office files.................................. 24
Bottom view .......................................... 11 Opening Microsoft Office files using
The Chrome OS Desktop 12 Microsoft’s Office Online apps from the
Chrome Web Store ................................... 24
Window controls ................................... 12 How to use your Chromebook when
Shelf ...................................................... 13
there’s no internet .................................. 25
Launcher ................................................... 13
Gmail Offline ............................................. 25
Pinned apps .............................................. 13
Google Drive ............................................. 26
Status area................................................ 14
Settings 27
Apps & extensions 15
Changing the language settings ............ 27
Managing apps ...................................... 15
Installing new apps from the Chrome Web Changing the clock settings................... 28
Store ........................................................ 15 Customizing appearance ....................... 28
Removing apps from Chrome OS............. 15 Customizing the wallpaper........................ 28
Pin an app to the shelf .............................. 16 Customizing the theme ............................. 28
Unpin an app from the shelf...................... 16 Setting up a printer ................................ 29
Google Drive ......................................... 16 Updating Chrome OS ............................ 29
Difference between Drive and Files apps . 16 Automatic update ...................................... 29
Creating a new document ......................... 17 Manual update .......................................... 30
Sync files from Downloads to Google Reseting your Chromebook ................... 30
Drive.......................................................... 17
Enable offline access to Google Drive files 18 Help 31
Gmail .................................................... 19 Online and offline help ........................... 31
Composing an email ................................. 19
4 - Getting started

GETTING STARTED

Turn on your Chromebook

On the Chromebook, the power button is located at the upper-right
corner of the keyboard. A "welcome" screen will appear when the
Chromebook first boots up.

Select your language settings

Use the "Select your language" drop-down list to choose your default
language setting. If there is more than one way to type in your
language, you may be prompted to select a keyboard input method as
well.

Connect to a network
Select a wireless network from the "Select a network" list to connect to
the Internet. If network access is protected, you will need an access
password to connect to it.

Accept the Terms of Service

Once connected to a network, accept the Terms of Service. Your
Chromebook will then download any available system updates, so you
automatically get the latest Chrome OS features.

First-time sign-in
Create a new Google Account
You can create a new Google Account if you don’t already have one.
Select Create a Google Account to set up a new account. A Google
Account gives you access to useful web services developed by
Google, such as Gmail, Google Drive, and Google Calendar.
 Getting started - 5

Browse as a guest
You can also use the Chromebook without a Google Account by
selecting Browse as a Guest.

Sign in to your Google Account

If you already have a Google Account, enter your username and
password in the sign-in box that appears and select the Sign in
button.

Important
Sign in with your primary Google Account. This account will be set as
the owner and is the only account that will be able to change certain
Chrome settings.
6 - Your Acer Chromebook tour

YOUR ACER CHROMEBOOK TOUR

Now that you are done setting it up, let us show you around your new
Acer Chromebook.

Front view

1 3

# Icon Item Description

Internal microphone for sound
1 Microphone
recording.
2 Screen Displays computer output.
Web camera for video
communication.
3 Webcam
A light next to the webcam indicates
that the webcam is active.
 Your Acer Chromebook tour - 7

Keyboard view

# Icon Item Description

1 Keyboard For entering data into your computer.
Touch-sensitive pointing device
which functions like a computer
mouse.
Pressing down anywhere on the pad
Touchpad / click
2 functions like the left button of a
button
mouse.
Pressing down anywhere with two
fingers functions like the right button
of a mouse.
3 Power key Turns the computer on and off.
8 - Your Acer Chromebook tour

Function keys
The computer uses function keys or key combinations to access some
hardware and software controls, such as screen brightness and
volume. The dedicated function keys each have a specific function.
Icon Function Description
Previous Go to the previous page.
Next Go to the next page.
Reload Reload the current page.
Full-screen Open the page in full-screen mode.
Next window Switch to the next window.
Brightness down Decreases the screen brightness.
Brightness up Increases the screen brightness.
Mute Turns off audio output.
Volume down Decreases the volume.
Volume up Increases the volume.

Touchpad
The built-in touchpad is a pointing device that senses movement on
its surface. This means the cursor responds as you move your fingers
across the surface of the touchpad.
Action Gesture
Click Press down on any part of the touchpad.
Tapping the touchpad with two fingers or pressing
Two-finger tap (or (and holding) Alt on the keyboard and tapping the
alt-click) touchpad with one finger both equal a "right-click"
on a computer mouse.
Place two fingers on the touchpad and move
Two-finger swipe them up and down to scroll vertically, left and right
to scroll horizontally.
 Your Acer Chromebook tour - 9

Action Gesture
Select the item you want to move with one finger.
With a second finger, move the item. Release
Drag and drop
both fingers to drop the item. (This gesture works
for files, not windows or icons.)

Left side view

1 2 3

# Icon Item Description

Connects to a Kensington-
Kensington lock compatible computer security lock.
slot Note: Wrap the computer security
lock cable around an immovable
1 object such as a table or handle of a
locked drawer. Insert the lock into the
notch and turn the key to secure the
lock. Some keyless models are also
available.
Connect to USB devices.
If a port is black it is USB 2.0
2 USB ports
compatible, if it is blue it is also USB
3.0 compatible.
Supports high-definition digital video
3 HDMI port
connections.
10 - Your Acer Chromebook tour

Right side view

12 3

# Icon Item Description

Indicates the computer’s power
Power indicator
status.
Indicates the computer’s battery
status.
1 1. Charging: The light shows
Battery indicator amber when the batter is
charging.
2. Fully charged: The light
shows blue when in AC mode.
Connects to audio devices
Headset/speaker
2 (e.g., speakers, headphones), or
jack
a headset with microphone.

3 DC-in jack Connects to an AC adapter.

 Your Acer Chromebook tour - 11

Bottom view

# Icon Item Description

1 Speakers Deliver stereo audio output.
12 - The Chrome OS Desktop

THE CHROME OS DESKTOP

Window controls

Shelf

Window controls
1 2 3 4 5 6 7

8 9 10 11
Number Description
Goes Backward and Forward in the current web
browsing sessions’s history (closing and reopening the
1
Chrome browser begins a new session). Select to Reload
the current webpage.
2 Closes a tab.
3 Opens a new tab.
Type a web address or perform an internet search in this
4
search box (also known as the "omnibox").
5 Minimizes the window into the desktop shelf.
 The Chrome OS Desktop - 13

Number Description
Maximizes the window to take up the entire screen. Click
again to return window to previous position. Also, select
6 and hold to display a left and right arrow next to the
icon. These neatly align the window to take up half the left
side of the screen or the right side, respectively.
7 Closes the entire window (tabs and all).
Bookmark (save) webpage links to this quick-access area
8
called the "bookmarks bar".
9 Select to bookmark (save) a link to the currrent webpage.
Select to use any enabled extensions you have installed in
10
Chrome from this extension list.
11 Select to customize and control Google Chrome.

Shelf
Launcher Status area

Apps pinned to shelf

Note
Specifications vary. Some icons may not be applicable to your Chromebook.

Launcher
Select the Launcher icon to display the launcher page. This is the
fastest way to search for something. Simply start typing to search the
internet, your bookmarks, any files you have stored in your Google
Drive, and items in the Chrome Web Store.
The Launcher page is also the place to access all your apps. Below
the search box are your frequently-used apps. Simply select one to
open it. To see all apps you have installed, tap All Apps.

Pinned apps
See Pin an app to the shelf on page 16 and Unpin an app from the
shelf on page 16 for more information.
14 - The Chrome OS Desktop

Status area
The Status area enables you to see vital computer information at a
glance, such as the time, Wi-Fi signal strength, and battery life. Tap
the Status area to display a box with more options.
Icon Description Icon Description

Chrome OS help Shut down

Lock screen Settings

Battery status Volume control

Wireless network
Bluetooth status
connection
 Apps & extensions - 15

APPS & EXTENSIONS

You can enhance your Chromebook with extra web applications

(apps, for short) and features for the browser (also known as
extensions). Apps work like regular software programs for desktop
computers, except they run entirely on the web. Extensions provide
custom features and functionality for the Chrome browser. You can
find both apps and extensions through the Chrome Web Store, a site
dedicated to resources developed specifically for Chromebooks.

Managing apps

Note
Certain apps and browser extensions may not be available in all countries
and regions. The contents and design of the Chrome Web Store may vary by
region. Updates may add new categories or change how to navigate the
Chrome Web Store at any time.

Installing new apps from the Chrome Web Store

1. Select the Launcher icon.
2. Select All Apps (or type "Web Store").
3. Select Web Store.
4. You can then browse through the app categories in the left column
or search for a specific type of app using the search box.
5. When you find an app that you would like to add, select it and then
select ADD TO CHROME.
6. A verification window will pop up, select Add to download and install
the app, or select Cancel.
To open your new app, select the Launcher, then All Apps (or type
the name of your new app), and then select the app.

Removing apps from Chrome OS

1. Select the Launcher icon.
2. Select All Apps (or type the name of the desired app).
16 - Apps & extensions

3. Two-finger tap (see Touchpad on page 8) on the app you want to

remove.
4. Select Remove from Chrome... or Uninstall.

Note
Some apps such as the Chrome web browser cannot be uninstalled.

Pin an app to the shelf

1. Select the Launcher icon.
2. Select All Apps (or type the name of the desired app).
3. Locate and two-finger tap the desired app icon.
4. Select Pin to shelf.
To reorder the apps on the shelf, just drag them around.

Unpin an app from the shelf

1. Locate and two-finger tap the desired app icon from the shelf.
2. Select Unpin.

Google Drive
All files saved to your Google Drive are saved online and are
accessible to other devices, such as your smartphone or tablet. Files
saved to the Downloads folder are saved to your local drive and are
only accessible to your Chromebook.

Note
You must be connected to the Internet to do the following Google Drive
operations.

Difference between Drive and Files apps

Google Drive is a web-based storage service offered by Google, and
the Files app is the onboard storage system for your Chromebook.
Because your Chromebook makes heavy use of the web, you can
easily access files both from Google Drive and those that are stored
 Apps & extensions - 17

locally by using the Files app on your Chromebook. To use the Files
app, select the Files icon in the apps list, or use the keyboard shortcut
<Alt> + <Shift> + <M>.
This user manual uses Google Drive and Files interchangeably when
giving instructions regarding accessing files.

Creating a new document

1. From the Apps list, select the Google Drive icon ( ).
2. Select NEW and select the type of document you want to create.

Note
For an alternative method of creating documents, see How to create
documents on page 20.

Sync files from Downloads to Google Drive

1. Select the Launcher icon.
2. Select All Apps (or type "Files").
3. Select the Files icon.
18 - Apps & extensions

4. Select the files that you want to upload.

5. Drag-and-drop the files to My Drive.

Enable offline access to Google Drive files

You can access files stored on your Google Drive while offline, but
first you must enable offline access:
1. Select the Launcher icon.
2. Select All Apps (or type "Files").
3. Select the Files icon and then select My Drive.
4. Select the file(s) you want to access offline.
5. Two-finger tap (see Touchpad on page 8) to bring up the context
sensitive menu and select Available offline. A check mark will
appear to indicate the file is available offline.
 Apps & extensions - 19

Gmail
Composing an email
1. Select the Launcher icon.
2. Select All Apps (or type "Gmail").
3. Select the Gmail icon and then COMPOSE.
4. Enter the recipient’s email address, the subject, and the message.
5. When you are finished composing your message, select Send.

YouTube
YouTube is a video-sharing website on which users can upload, share
and view videos. You can access it by doing the following:
1. Select the Launcher icon.
2. Select All Apps (or type "YouTube").
3. Select the YouTube icon.

Playing video or audio files

Your Chromebook has a built-in media player to play audio and video
files. To play a file, double-click on an audio or video file in your Files
app.
Media type Supported formats
.3gp,.avi, .mov, .mp4, .m4v, .m4a, .mp3, .mkv, .ogv,
Audio / Video
.ogm, .ogg, .oga, .webm, .wav

Other Supported File Types

Your Chromebook supports a number of other file formats.
File type Supported formats
Microsoft
.doc, .docx, .ppt, .pptx, .xls, .xlsx – (all read-only)
Office files
Images .bmp, .gif, .jpg, .jpeg, .png, .webp
Compressed .zip, .rar, .tar, .tar.gz (.tgz), .tar.bz2 (.tbz2)
Other .txt, .pdf
20 - Chrome OS tips and tricks

CHROME OS T IP S A N D T R I C K S

Your Chromebook is a new type of computer that works somewhat

differently than what you may be used to, so you might like to know
how easy and useful things are when using it. Here are some tips and
tricks.

Documents
How to create documents
1. Press the Search key on your keyboard.

2. Select All Apps (or type "Google Docs", "Google Sheets", or

"Google Slides" depending on the type of document you want to
create) Create word processing files with Google Docs,
spreadsheets with Google Sheets, and presentations with Google
Slides.

3. Select Google Docs , Google Sheets , or Google

Slides .

That’s it. You’ve just created a new document in a few seconds.

With your new document, you can add text, insert images, change
the font, make it bold, underline it, italicize it – you get the gist. Most
of the formatting and other stuff you might be familiar with from other
productivity suites like Microsoft Office you can do with Google
Docs.

Note
For an alternative method of creating documents, see Creating a new
document on page 17.
 Chrome OS tips and tricks - 21

Finding your documents

All documents you create are saved to your Google Drive where they
are online and accessible to other devices, such as your smartphone
or tablet. To find your documents, do the following:
1. Select the Launcher icon.
2. Select All Apps (or type "Google Drive").
3. Select the Google Drive icon.
4. Select My Drive (or whatever sub-folder you’ve created to put your
files in).
Since your files are saved in Google Drive, they are saved online and
available anywhere you have internet access. To access your files
from any internet-connected computer do the following:
1. Open the computer’s web browser.
2. In the browser’s address bar, type "drive.google.com" (this is the
Google Drive web address).
3. Login using your Google account username and password.
4. Select My Drive (or whatever folder you’ve created to put your files
in).

How to share documents with other users

1. Select the Share button in the upper right corner of your
document.
2. Add people by typing in their email address. The sharing option
works with your Gmail contacts, so as you type your email contacts
appear for you to quickly select.
3. After you select Done , they’ll receive an email letting them

know a document has been shared with them.

22 - Chrome OS tips and tricks

How to start a video chat

For all you Skype users out there, Google+ Hangouts are free video
chats for up to ten people. To make a Hangouts video call, do the
following:
1. Press the Search key on your keyboard.

2. Select All Apps (or type "Hangouts").

3. Select the Hangouts call icon .

4. Type in the name or email address of a person.
5. Select the Invite button to start your Hangout.

How to listen to music

1. Press the Search key on your keyboard.

2. Select All Apps (or type "Play Music").

3. Select Play Music .

Note
Play Music may not be available in all countries and regions. Google Play’s
current list of country availability for apps and digital content, visit https://
support.google.com/googleplay/answer/2843119?hl=en

For other streaming apps like Pandora, Spotify, Rdio, Deezer and
more (availability varies by country):
1. Press the Search key on your keyboard.

2. Select All Apps (or type "Web Store").

3. Select Web Store to go to the Chrome Web Store.

4. Search for Pandora or other music apps.
5. When you find what you want, select the ADD TO CHROME button.
 Chrome OS tips and tricks - 23

How to watch videos, TV, or movies

1. Press the Search key on your keyboard.

2. Select All Apps and select one of the following options:

a. Select YouTube to view a vast amount of user-uploaded

videos covering nearly everything imaginable.

b. Select Play Movies to watch the movies and TV shows you

love.

Note
Play Movies may not be available in all countries and regions. Google Play’s
current list of country availability for apps and digital content, visit https://
support.google.com/googleplay/answer/2843119?hl=en

c. To find more entertainment apps like Netflix, Flixster, and more

(availability varies by country), select Web Store to go to

the Chrome Web Store. Then, search for "Netflix" or other

entertainment apps.

Working with Microsoft Office (Word, Excel, and

Powepoint) documents
Open and edit Microsoft Office files using Google’s
office compatibility mode
1. Press the Search key on your keyboard.

2. Select All Apps (or type "Files").

3. Select the Files icon.

24 - Chrome OS tips and tricks

4. Double-click on any Microsoft Office file stored in Google Drive or

on an external hard drive or USB flash drive connected to your
Chromebook.
Google Chrome automatically opens and enables limited editing of the
document.

Convert Microsoft Office files to Google Drive formats

1. Press the Search key on your keyboard.

2. Select All Apps (or type "Files").

3. Select the Files icon.

4. Double-click on any Microsoft Office file stored in Google Drive or
on an external hard drive or USB flash drive connected to your
Chromebook.
5. Select File > Save as Google Docs, Slides, or Sheets (format
depends on the type of document).

Export Google Drive documents as Microsoft Office

files
1. Press the Search key on your keyboard.

2. Select All Apps (or type "Docs").

3. Select Google Docs, Sheets, or Slides (depending on the
document you want to create).
4. After creating the content of your document, select File > Download
as and select the type of format you want to save as.
5. The file is saved to the download section of the Files app.

Opening Microsoft Office files using Microsoft’s Office

Online apps from the Chrome Web Store
Another option for working with Microsoft Office files is to use
Microsoft’s own free web-based Office Online tools. You can
download the Word Online, Excel Online, and PowerPoint Online
 Chrome OS tips and tricks - 25

apps from the Chrome Web Store (you’ll need to create a Microsoft
account if you don’t already have one). Then, you can login and
create files or upload files you have already created and edit them.

Note
Office Online programs save files you create exclusively to Micrsoft’s own
OneDrive cloud storage. Though you can download a file you create and then
move it to Google Drive or a removable storage device, you cannot save it
directly to those locations. Also, to work on a file you’ve already created, you
must first upload it to OneDrive by selecting Open from OneDrive from
within whichever Office Online product you are using (you can install the
OneDrive app from the Chrome Web Store as well).

How to use your Chromebook when there’s no

internet
The Chrome Web Store contains useful offline apps (see Installing
new apps from the Chrome Web Store on page 15). You’re able to
filter your app search by selecting the Runs Offline checkbox. For
those times you don’t have an internet connection, these apps help
you stay productive and entertained. A few of the pre-installed options
are described below.

Gmail Offline

Note
The first time you use Gmail Offline you MUST be connected to the internet
to enable offline viewing.

1. Press the Search key on your keyboard.

2. Select All Apps (or type "Gmail Offline").

3. Select the Gmail Offline icon.

4. Use the app like you normally would. It’ll update and send your
emails the next time you log on to the internet.
26 - Chrome OS tips and tricks

Google Drive

Important
Any changes you make to a current document or any document you
create while offline are saved locally on your computer and will not be
seen if you open the document from Google Drive on another computer
or device. The changes will only be reflected in the Google Drive online
version of the document the next time you connect to the internet and
access Google Drive.

1. Press the Search key on your keyboard.

2. Select All Apps (or type "Google Drive").

3. Select the Google Drive icon.

4. Open a Google document you have already created or create one
as you normally would (see Creating a new document on
page 17). Notice the offline icon displays next to the file name
reminding you that you are working on this document while not
connected to the internet.
5. Make your desired changes. The next time you are online and have
Google Drive open, your local changes will upload to Google Drive.

Note
If you make changes to a Google document while offline and someone else
makes changes to the document as well (for example, if the document is
shared with someone else), the next time you are online and have Google
Drive open, your changes will merge with the other person’s changes.

You can’t open and access every type of file you have saved in
Google Drive when there is no internet connection. To enable offline
access to file types other than Google documents when offline, see
Enable offline access to Google Drive files on page 18.
 Settings - 27

SETTINGS
Use the settings menu to adjust the various options for your
Chromebook. To access the settings menu do the following:
1. Select the Status area of the shelf in the lower-right corner of the
screen (where your account picture appears).
2. Select Settings.

3. To show the advanced settings, scroll to the bottom and select

Show advanced settings...

Changing the language settings

1. Select the Status area of the shelf in the lower-right corner of the
screen (where your account picture appears).
2. Select Settings.
3. Select Show advanced settings...
4. Scroll down and select Language and input settings...
5. Select Add to add additional languages.
28 - Settings

6. To enable a language for keyboard input, under Input Method select

the checkbox next to your desired input method.
7. Select Done when finished.

Changing the clock settings

You can change the time format and time zone on your Chromebook.
If the date or time is incorrect on your Chromebook, try adjusting the
time zone.
To change the time zone:
1. Select the Status area of the shelf in the lower-right corner of the
screen (where your account picture appears).
2. Select Settings.
3. Select Show advanced settings...
4. Scroll down and select the drop down box next to Time zone.

Customizing appearance
Customizing the wallpaper
1. Select the Status area of the shelf in the lower-right corner of the
screen (where your account picture appears).
2. Select Settings.
3. Select Set wallpaper.
4. Select a preloaded wallpaper or select Custom, plus sign, and then
Choose File to select your own image.
5. Once selected, select OPEN.
You can also choose Surprise Me to have the wallpaper change
randomly.

Customizing the theme

1. Select the Status area of the shelf in the lower-right corner of the
screen (where your account picture appears).
2. Select Settings.
3. Select Get themes.
 Settings - 29

4. You’ll be taken to the Chrome Web Store, where you can find extra
resources for the Chrome browser.
5. Once you find a theme that you’d like to try out, select it and then
select ADD TO CHROME.

Setting up a printer
You can use the Google Cloud Print service to send print requests to
many types of traditional cabled printer and wireless "cloud ready"
printers; however, not all printers are supported.
To learn more about Google Cloud Print and how to set up your
printer, reference Google’s own Chromebook Help to find
comprehensive information on this topic. To access Chromebook
Help, do the following:
1. Press the Search key on your keyboard.

2. Select All Apps (or type "Get Help").

3. Select the Get Help icon.

4. Select Printing.

Updating Chrome OS
Automatic update
Each time you turn on your Chromebook, it automatically checks for
updates. When an update is available, this update icon will appear
in the status area. To apply the update:
1. Select the Status area of the shelf in the lower-right corner of the
screen (where your account picture appears).
2. Select Restart to update.
3. Your Chromebook will shutdown and automatically restart, with the
update applied.
30 - Settings

Manual update
To manually check for an update or check what version of Chrome OS
you are using:
1. Select the Status area of the shelf in the lower-right corner of the
screen (where your account picture appears).
2. Select Settings.
3. At the top select About Chrome OS.
4. In the dialog that opens, select Check for and apply updates. If
any updates are available, they will be displayed on the page.

Important
Do not modify your Chromebook’s hardware yourself. Doing so will
cause the update function to no longer work. Please get in touch with
your dealer or an authorized service center. Visit www.acer.com to find
an authorized service site.

Reseting your Chromebook

There may be times when you want to reset your Chromebook (for
example, removing your personal information and settings).
Completely reseting your Chromebook is known as "Powerwashing",
which is basically factory resetting your computer. After
powerwashing, your Chromebook will look like it did out of the box
(including all apps that came pre-installed). To powerwash your
Chromebook, do the following:

Important
Powerwashing your Chromebook will remove all local settings, data,
and programs from your hard drive. Backup any data on your hard drive
that is not saved online by moving it to Google Drive and waiting for it
to sync.

1. Select the Status area of the shelf in the lower-right corner of the
screen (where your account picture appears).
2. Select Settings.
3. In the Powerwash section, select Powerwash.
4. Select Restart.
 Help - 31

HELP
Online and offline help
Additional help is available both online and offline. Chromebook Help
is installed on your Chromebook and doesn’t require internet access.
It covers basic troubleshooting as well as more detailed information
about Chrome OS and using your Chomebook.

Note
Some sections in Chromebook Help have web links, which require you have
internet access to view the additional information.

To access Chromebook Help, do the following:

1. Press the Search key on your keyboard.

2. Select All Apps (or type "Get Help").

3. Select the Get Help icon.

32 - Help

Alternatively, you can access Chromebook

Help by doing the following:
1. Select the Status area of the shelf in the
lower-right corner of the screen (where
your account picture appears).
2. Select the question mark "?".