1.what is communication ?

 Communication is a process in which people share information, ideas and feelings.

 Communication is the process of exchanging/sharing information by speaking, writing or
other
 methods. It is the process by which information and human attitudes are exchanged with
others.
 Communication is an intercourse by words, letters, symbols or messages and is a way in
which one organization member shares meaning and understanding with another.

2. Write and explain element of communication process ?

The communication process involves the following elements:

1. Message is:.
 Idea thought, need or information that an individual hopes to transmit.
 The sender encodes the information before sending it to the receiver. Encoding is the
process of converting ideas into communicable codes.
2. Sender/source/communicator:
 is the person or a generalized source sending a message
 by initiating the message the sender attempts to achieve understanding and a change in
the behavior of the receiver.
3. Receiver/audience/decoder
 A person who is supposed to receive the information.
 If the message does not reach the receiver, communication cannot said to have taken
place.
4. Channel/medium
 Is the vehicle, medium, or form in which a message travels.
 Is the link that connect the sender and the receiver
 The channel selected must be fitted to the receiver so that it provides the greatest
accuracy of the message.
5. Feedback
 Is the message sent in response to the initial message
 A response from a person who has received a message
6. Noise
 An interference/disturbance that keeps a message from being understood or accurately
interpreted
 Can be physical or psychological
7. Physical: People talking loudly, poor grammar of the sender, too bright or too dim air in the
room…
8. Psychological: day dreaming, feeling,….(occurs in the mind of the sender or the receiver)

3. Write and explain verbal and written communication ?

Verbal communication can be further classified as:
i. Oral Communication
ii. Written Communication
i. Oral Communication
There are some basic “rules” to participate in successful spoken messages and verbal
communication instructions:
 speak clearly and listen carefully to ensure information is understood
 ask questions and confirm the meaning of information to avoid misunderstandings
 maintain communication processes and follow instructions and procedures with all
appropriate people, to assist flow of work activities.

Verbal communication in the workplace can include:

 shift handovers
 Loudspeaker announcements
 Telephone / radio transmissions
 Meetings

Written Communication
Found either in hard copy and soft copy
Overview of Business Correspondence(Well Known Written communication)
Business correspondence is defined as written means of communication that is used to
share information between sender and receiver at any business world.
The most common types of business correspondence are:
Letter Report and Inter office memorandum/memos

4. Write and explain parte of letter ?

The following are the different parts of a letter:

a. Letter Head.
The word “printed letter head refers to the paper on which the printed heading appears.
b. Date line ,The date on a business letter tells the sender and the recipient when the letter
was typed.
c. inside Address:
It gives complete information about the person to whom the letter is to be sent.
d. Attention Line: it is sometimes important for legal reason that a letter be addressed to
a company rather than an individual or department in it.
e. Salutation. The salutation is a greeting to the recipient of the letter i.e., th person to
whom the letter is written.
f. Subject Line. The subject line can be used as a way of headlining or emphasizing the
key topic of the letter.
g. Body. The part of the letter containing the message is the body of the letter.
h. Complimentary closing: This part of letter is the goodbye of
the letter
5. Explain Function of non verbal communication ?

 Non-verbal communication adds meaning, modifies or changes the spoken words in

six ways.
 Repeating: Using non-verbal messages to follow up and reiterate verbal messages.
 Substituting: Using non-verbal messages to replace verbal messages.
 Complementing: Non-verbal messages that enrich the meaning of verbal messages.
 Regulating: Using non-verbal messages to control the interaction patterns of a
conversation.
 Accenting: Emphasizing parts of verbal messages.
 contradicting; when non-verbal messages are incongruent with verbal messages
Communication network and lines of communication of th organization

6. Write and explain meeting type of meeting purpose of meeting Advantage of meeting
Disadvantage of meeting ?

A meeting is a coming together of (generally) three or more people to exchange

information in a
planned manner and discuss issues set out before them to arrive at decisions, solve
problems, etc.
A meeting can be formal or informal. As regards a formal meeting there is set rules for
convening
it and conducting it, with a written record of its proceedings. It requires a notice which is
a call, an invitation to attend it.
It has an agenda or list of things to deal with, and the outcome is systematically written in
the form of minutes. An informal meeting can be without any written notice, for instance
a staff union meeting in the lunch room to discuss a picnic.
 The purposes of holding meetings are listed here in a skeleton form:
 To reach a common decision/agreement
 To solve a problem
 To understand a situation, exchange ideas and experiences
 To inform, explain, present ideas
 To give and get feedback on new ideas
 To give training
 To plan and prepare for action
 To resolve differences and misunderstandings
 To generate enthusiasm and seek cooperation
 To review past performance and evaluate it
Advantages of Meetings:
(i) Save time:
Since one can meet a number of people at a time interactively, a meeting can save time.
ii) Addressing groups:
One can divide the audiences according to their background and need, and address them
group by group.
 (iii) Cope with information explosion:
New technology and new regulations are coming thick and fast.
(iv) Social and emotional support:
Members get personal support from each other when they meet and exchange ideas.
v) Feeling of being consulted:
Members get the feeling that they have been consulted.
(vi) Democratic functioning:
Democracy aims at achieving all people‟s welfare by all people‟s involvement.
(vii) Idea development:
Ideas are systematically cross-fertilized, analyzed and improved by a group.
viii) Defusing troublemakers:
By the collectivity of constructive forces, troublemakers can be isolated in a meeting and
positive action got going.
(ix) Bolder decisions:
Collectively we can take more adventurous decisions because of united strength.
(x) Various interest groups represented:
In a meeting many interest groups can be represented and minorities can also be given
due attention.
(xi) Preventing mistakes:
A meeting helps to avoid mistakes by a collective and many-angled focus on issues.
 Disadvantages Meeting
1. Time-consuming: Meetings require a number of people to come together at the same
time and place.
2. Inability to arrive at a decision: Multiplicity of views and personal stubbornness of
members may prevent a meeting from taking a decision which a chief executive may take
alone.
3. Lack of seriousness: Many meetings suffer from the drawback.
4. Inexpert chairing: Just as an airplane is steered by a pilot, a meeting is piloted by the
chairperson.
5. Expensive: Meetings are expensive to arrange – they require a place, paperwork, prior
communication, and travelling by the attendees

7. Write and explain seven barrier of communication?

There are seven barrier of communication

1. Physical Barriers :These barriers create problems or confusion in communication.

Noise: Traffic Noise or noise
2. Language Barriers :it is a difference language or difference in language can create
problem in communication because of the different meaning of words .
3 Attitudinal Barrier to communicate may result from personality conflict poor
management resistance to change or lack of motivation.
4 Emotional Barrier : are the negative feeling we acquire about creation people. Places
and situation on weather caused bad experience.
5.Psychological Barriers: are state of a person can be a barrier in communication such as
opinion, Emotional, attitude and behavior etc.
6.Cultural Barriers : it is a ways of life value or principles barrier. Differences in social
status.
7.interpersonal Barrier: is the not rearing to or involving relations between people or
unhappy with the people it is bad behavior, feeling, attitude thinking and lack of
information etc.