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WEBPRO - PCPRO - Aspire System Data Communications Manual

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0% found this document useful (0 votes)

130 views314 pages

WEBPRO - PCPRO - Aspire System Data Communications Manual

Uploaded by

andrea.stella.lux

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

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1.

Introduction

2. Installing Telephone
This manual covers the installation of the serial and USB drivers, CTA and Adapters
CTU Adapter installation, as well as the setup and configuration for the
following applications:

● Alarms (including EMailing Alarms)

● inDepth 3. NTCPU Connection
● PCPro and Driver Setup
● SMDR
● System Information Reports
● TAPI 1.x
● TAPI 2.x
● Traffic Reports 4. Feature Setup /
● Ultra CallAnalyst Programming
● Ultra CallAnalyst Server
● WebPro

5. Troubleshooting

System Data
Communications Manual

Technical Support Web Site:

http://ws1.necii.com (registration is required)
This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and
service personnel, and should be read in its entirety before attempting to install or program the system. Any
comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway
Shelton, CT 06484
www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or
representation with respect to, any of the equipment covered. This manual is subject to change without notice and
NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC
Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or
components as it deems appropriate. No representation is made that this manual is complete or accurate in all
respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified
Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This
document contains proprietary information that is protected by copyright. All rights are reserved. No part of this
document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc.

©2005 by NEC Unified Solutions, Inc. All Rights Reserved.

Printed in U.S.A.
Table of Contents

Section 1:
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Section 2:
Adapter Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Installing Telephone Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
APA and APR Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Installing the APA and APR Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
CTA Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Installing the CTA Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
CTA Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
PC Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Telephony Service Provider (TSP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Uninstalling the CTA Driver/Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
CTU Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
Installing the CTU Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-21
CTU Driver Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
PC Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Installing the CTU Driver Under Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Telephony Service Provider (TSP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-31
Uninstalling the CTU Driver/Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40

Section 3:
NTCPU Connection and Driver Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
NTCPU Connection and Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Connecting to the Aspire S/Aspire System’s NTCPU . . . . . . . . . . . . . . . . . . . . . . . 3-1
Connection for Local Access:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Connection for Remote Access:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Connecting to the Serial Port - Locally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Connecting to the Serial Port - Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Modem Set Up for PCPro Only: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Modem Setup For SMDR and DIM History Only:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Connecting to the LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Connecting to the USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

Aspire Data Communications Manual ◆ Table of Contents- 1

Table of Contents

Section 4:
Feature Setup / Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Feature Setup / Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Alarm Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

inDepth Lite/inDepth/inDepth+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
inDepth Real Time Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
The Reporter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
The Configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Common Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Features Offered with the inDepth Lite Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Features Offered with the inDepth Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Features Offered with the inDepth+ Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Features Offered with inDepth Lite, inDepth and inDepth+ Software . . . . . . . . . . . . . 4-11
inDepth - Version 2 vs. Version 3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Version 2 Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Version 3 Schematic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Hardware and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
inDepth Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Information Flow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Setting Up the inDepth Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Setting Up the Aspire S/Aspire System and the PC for inDepth . . . . . . . . . . . . . . . . . . . 4-20
Installing inDepth Lite\inDepth\inDepth+ Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
inDepth Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Starting inDepth for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
Sension Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-43

Table of Contents - 2 ◆ Aspire Data Communications Manual

Table of Contents

PCPro/WebPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45
Aspire Software and PCPro Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Installing PCPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-48
Creating a Dial Up Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51
Direct Dial Up (USB cable from PC to Aspire cabinet - not available for Aspire S) . . . . . 4-51
Direct Dial Up (direct serial cable from PC to Aspire S/Aspire cabinet) . . . . . . . . . . . . . . 4-55
Direct Dial Up (modem connection via serial cable to Aspire S/Aspire cabinet) . . . . . . . 4-59
Completing the Dial Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-64
PCPro/WebPro - Using PCPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-71
Using PCPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-71
Make the Connection with PCPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-73
Using PCPro. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-75
PCPro/WebPro - Using WebPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-77
Using WebPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-77
PCPro/WebPro - Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81
PCPro/WebPro Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81

SMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-101
SMDR - Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-107
Installing SMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-107
SMDR - Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-110
Programming SMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-110
Programming (Cont’d) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-117
Related Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-119
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-119

System Information Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-121

Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-121
Related Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-121

TAPI 1.x / CTI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-123

Programming for TAPI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-125
Related Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-125
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-126

Aspire Data Communications Manual ◆ Table of Contents- 3

Table of Contents

TAPI 2.1 / CTI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-127

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-127
General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-127
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-128
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-130
Installing the TAPI Driver NT Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-131
Installation Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-131
Configuring Telephony Windows NT Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-136
General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-136
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-136
Enabling TAPI Server and User Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-139
Enabling TAPI Server and User Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-140
Upgrading the TAPI Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-144
Uninstalling the Aspire TSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-145
Configuring Telephony Windows 2000 Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-148
General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-148
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-148
Enabling TAPI Server and User Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-151
User Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-157
Upgrading the TAPI Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-160
Uninstalling the Aspire TSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-161
Configuring Telephony Windows Server 2003. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-163
General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-163
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-163
Enabling TAPI Server and User Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-166
Upgrading the TAPI Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-174
Uninstalling the Aspire TSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-175
Installing TAPI Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-177
Enabling TAPI Clients - NT/2000/XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-177
Disabling TAPI Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-177

Traffic Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-179

Call Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-179
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-180

Ultra CallAnalyst . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-181

How SMDR Information is Sent to the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-181

Table of Contents - 4 ◆ Aspire Data Communications Manual

Table of Contents

Ultra CallAnalyst Server (CES) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-183

Connecting the Telephone System to the Ultra CallAnalyst Enterprise Server . . . . . . . 4-184
Connecting to Remote Telephone Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-184
Program the Telephone System with the Following Features . . . . . . . . . . . . . . . . . . . . 4-184
Ultra CallAnalyst Server (CES) - Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-185
Installing Ultra CallAnalyst Server (CES) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-185
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-185
Steps for Installing the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-185
Ultra CallAnalyst Server - Install CES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-187
To install CallAnalyst Enterprise Server: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-187
Ultra CallAnalyst Server - Install CallAlert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-193
Install CallAlert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-193
Ultra CallAnalyst Server - Install Network Client . . . . . . . . . . . . . . . . . . . . . . . . . 4-195
Install CallAnalyst Network Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-195
Ultra CallAnalyst Server - Install MSR Thin Client . . . . . . . . . . . . . . . . . . . . . . . 4-197
Install Multi Site Reporting Thin Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-197
Ultra CallAnalyst Server - Install Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-199
Install Scheduler as a Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-199
Ultra CallAnalyst Server (CES) - Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-200
Acquiring a License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-200
Upgrading A License (if required by the configuration): . . . . . . . . . . . . . . . . . . . . . . . . . 4-200
Transferring a License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-201
Ultra CallAnalyst Server - Software Configuration . . . . . . . . . . . . . . . . . . . . . . . 4-202
Ultra CallAnalyst Software Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-202
Configure the Call Data Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-202
Configure Ultra CallAnalyst Enterprise Server Database. . . . . . . . . . . . . . . . . . . . . . . . 4-206
Configure Administrator’s EMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-207
Configure the Archive and Restore Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-208
Configure the Multi Site Reporting Thin Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-209
Configuring Service Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-210
Acquire your License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-211
Monitor Site Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-212
Manage Your Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-213
Uninstall CallAnalyst. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-215

Aspire Data Communications Manual ◆ Table of Contents- 5

Table of Contents

Section 5:
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Troubleshooting CTA/CTU/TAPI Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
CTA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
CTU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
TAPI 1.x/CTI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
TAPI 2.x/CTI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Troubleshooting Your PCPro/WebPro Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Serial Connection - Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Serial Connection - Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Troubleshooting Ultra CallAnalyst Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Table of Contents - 6 ◆ Aspire Data Communications Manual

Introduction

Section 1: 1
Introduction

Introduction

Introduction
The system provides the ability to connect data devices (such as modem, fax machines, PCs, etc.). Some
of these connections can also be used to send and retrieve system data (such as SMDR, PCPro, WebPro,
TAPI, etc.).

In addition to the NTCPU’s serial, USB, and ethernet connections, there are four types of data devices available:
APA, APR, CTA and CTU.

The Aspire system allows for direct connection to the system data using a serial, USB or LAN connection. In
addition, a network connection can also be made through a hub. This manual describes how to install the
required drivers and set up the data application which will be used.

Possible system connections are:

Aspire S Aspire M/L/XL

CPU Serial CTA Adapter (serial)
CTA Adapter (serial) CTU Adapter (USB)
CTU Adapter (USB) NTCPU USB
ENTU LAN NTCPU LAN
NTCPU Serial

In addition, the APA and APR adapters can be used to provide analog ports which allow for connection of
fax machines, modems or single line telephones. These adapters, however, can not be used to connect to the
system for system data exchanges.

Aspire Data Communications Manual Section 31: Introduction ◆ 1-1

Introduction

Important!

• When installing or removing the adapters, the keyset should first be unplugged from
the system.
• Telephones with any adapters installed cannot be wall-mounted. The bracket will not

1 •
accommodate the adapter(s).
The APA, APR, CTA, and CTU adapters cannot be installed on an Aspire 2-button
phone or IPhone.

APA Adapter
The APA Adapter provides an analog interface for the keyset. The APA Adapter does not provide ringing, so
the connected device is used for outgoing calls only (for example, when using a modem). One keyset can
have either an APA or an APR Adapter. Both adapters cannot be installed on the same keyset as only one
voice path is provided by the keyset for the adapters. The maximum distance between the APA Adapter and
the analog terminal is 49’. The system provides up to 24 ports (Aspire S) or 192 ports (Aspire M/L/XL) for
connecting APA adapters.

The APA Adapter does not support reverse-polarity, message waiting lamping, or Caller ID.
No AC-R AC/DC Adapter is required for this unit.

APR Adapter
The APR Adapter provides an analog interface for the keyset. The APR Adapter provides ringing which
allows the connected device to be used for incoming and outgoing calls. This adapter also provides a sepa-
rate extension number for the analog device, which allows both devices to be used at the same time (this can
be removed in system programming if you wish). One keyset can have either an APA or an APR Adapter.
Both adapters cannot be installed on the same keyset as only one voice path is provided by the keyset for the
adapters. When installing the APR Adapter, an AC-R AC/DC adapter (P/N 780135) is required for
power. As this adapter requires the AC power adapter, it can not be installed on a phone with an CTU or
Speakerphone adapter, which also require power. The placement of the AC power adapter plug will not allow
the unit placed on the left of the phone to receive power. The maximum distance between the APR Adapter
and the analog terminal is 49’.

The APR Adapter does not support reverse-polarity, message waiting lamping, or Caller ID.

With the APA adapter installed, when the analog device attached to the adapter is in use, the keyset cannot be
used as there is only one physical port number assigned to the phone. If both the analog device and keyset
are picked up at the same time, the analog device takes priority. If the keyset is on a call and the single line
telephone is picked up, the single line telephone will take the call from the keyset.

When installing the APR adapter, there must be an extension port available for the adapter or it will function
like an APA adapter (only one physical port assigned to the phone so only one phone can be used at a time).
The system provides up to 24 B1 channel or 16 B2 channel ports (Aspire S) or 192 ports (Aspire M/L/XL)
for connecting APA adapters.

1-2 ◆ Section 1: Introduction Aspire Data Communications Manual

Introduction
CTA Adapter
The CTA Adapter provides a serial interface (9-pin male RS-232C) connector. This can be used for SMDR or
TAPI (1.4) or system reporting. When using the adapter for printing, the following printers are recommended:
● Citizen CBM CBM1000-RJ100S Thermal Printer
● Star Precision SP2520MD-J1 Impact Dot Printer

When used for SMDR or system reports, the CTA driver does not need to be installed. When used for TAPI,
the CTA driver (available on NEC’s Technical Support web site: ws1.necii.com) is required. The system pro-
vides up to 24 ports (Aspire S) or 128 ports (Aspire M/L/XL) for connecting CTA or CTU adapters.
1
No AC-R AC/DC Adapter is required for this unit.

CTU Adapter
The CTU Adapter provides a USB connector. This can be used for either SMDR, TAPI (1.4), or system
reporting. The CTU driver needs to be installed for any use. The CTU driver is available on NEC’s Technical
Support web site: ws1.necii.com. The system provides up to 24 ports (Aspire S) or 128 ports (Aspire M/L/
XL) for connecting CTA or CTU adapters.

An AC-R AC/DC adapter (P/N 780135) is required for power for each CTU Adapter installed. As this
adapter requires the AC power adapter, it can not be installed on a phone with an APR or Speakerphone
adapter, which also require power. The placement of the AC power adapter plug will not allow the unit
placed on the left of the phone to receive power.

NTCPU Ethernet Port

The Aspire S ENTU PCB and Aspire M/L/XL NTCPU provide an ethernet connector (IEEE802.3 10Base-T
and 100Base-TX Compliant). This can be used for PCPro, WebPro, SMDR or TAPI (1.4), ACD MIS (inDepth)
or system reporting. No driver installation is required for this ethernet connection.

NTCPU Serial Port

The Aspire S and Aspire M/L/XL NTCPU provides a serial interface (9-pin male RS-232C) connector. This can
be used for PCPro, WebPro, SMDR, or system reporting. When using the adapter for printing, the following
printers are recommended:
● Citizen CBM CBM1000-RJ100S Thermal Printer
● Star Precision SP2520MD-J1 Impact Dot Printer

No driver installation is required for this serial connection.

NTCPU USB Port

The NTCTU provides a USB connector. This connector requires the installation of a USB driver, which can
be downloaded off the NEC Technical Support web site (ws1.necii.com). This can be used for either SMDR,
system reporting, or PC Programming.

Aspire Data Communications Manual Section 1: Introduction ◆ 1-3

Introduction
System Data Communication Availability With Hardware

Aspire S Hardware
Feature
CPU Built-In ENTU-S CTA CTU

1 PCPro
Serial Port

Yes
Ethernet Port

Yes
Adapter

No
Adapter

WebPro (for installer) Yes Yes No No

WebPro (for user) No Yes No No

SMDR Output to Printer Yes No Yes Yes

SMDR Output to PC Yes Yes Yes Yes

Traffic Report Yes No Yes Yes

System Information Printout Yes No Yes Yes

Alarm Information Printout Yes No Yes Yes

1st Party CTI (via serial) No No Yes No

1st Party CTI (via USB) No No No Yes

3rd Party CTI No Yes No No

Aspire M/L/XL NTCPU Port

Functions CTA CTU

Serial USB Ethernet Adapter Adapter

PCPro Yes Yes Yes No No

WebPro (for installer) Yes Yes Yes No No

WebPro (for user) No No Yes No No

SMDR Output to Printer Yes Yes No Yes Yes

SMDR Output to PC Yes Yes Yes Yes Yes

ACD MIS Yes Yes Yes No No

Traffic Report Yes Yes No Yes Yes

System Information Print Output Yes Yes No Yes Yes

Alarm Information Yes Yes No Yes Yes

1st Party CTI (via serial) No No No Yes No

1st Party CTI (via USB) No No No No Yes

3rd Party CTI No No Yes No No

1-4 ◆ Section 1: Introduction Aspire Data Communications Manual

Introduction

Drivers
Drivers are required for the following connections:

●
●
●
NTCPU USB (Aspire M/L/XL only)
CTU Adapter
CTA Adapter (when used for TAPI)
1
Applications
The following applications are available for interfacing with the Aspire S or M/L/XL system:

● Alarm Reports (including EMailing Alarms)

● inDepth (ACD MIS)
● PCPro
● SMDR
● System Information Reports
● TAPI 1.x (ex: Phone Dialer)
● TAPI 2.x (ex: Screen Pops)
● Traffic Reports
● Ultra CallAnalyst
● WebPro

Aspire Data Communications Manual Section 1: Introduction ◆ 1-5

Introduction

- For Your Notes -

1-6 ◆ Section 1: Introduction Aspire Data Communications Manual

Installing Telephone Adapters
APA and APR Adapters

Section 2:
Adapter Installation 2

Installing Telephone Adapters

APA and APR Adapters

Installing the APA and APR Adapters

1. Unplug the line cord from
the keyset.
2. If only one adapter is to be SW3
1 2
installed on the phone, the
adapter should be installed
on the right-hand side of the
phone (beneath the handset).
Using a flat-head screw-
driver, remove the plastic
punch-out piece covering the
connector.
SW1
3. Set the dip switches on the 1 2
APA/APR adapter to the ON

required position.
● The SW3 switch is used to 1 2 3 4 5 6 7 8
set the terminating imped-
ance. Setting to position
“1” is for a pure resistance
of 600 ohms; position “2”
is used for complex
impedance (factory setting
is set to “1”). - 73
100

● The SW1 switch should

0893

be left at its factory setting

of “1”. This also applies to
the dip switch settings (1 and 5 = on; 2-4, 6-8 = off).
4. If using an APR Adapter, plug the AC-R AC/DC adapter into the AC jack on the side of the adapter.
The AC/DC adapter is not required when using the APA Adapter.

Aspire Data Communications Manual ◆ 2-1

Installing Telephone Adapters
APA and APR Adapters
5. Position the adapter with the connector positioned as shown below.
You may wish to remove the wall-mount bracket to allow for easier adapter installation.

3
14
0-
10
93
08

2
6. Hook the two plastic prongs into the bottom of the phone.
7. Push the connector into place. The top latch on the top of the adapter should lock into place when it
is properly positioned.
8. In order for the APA/APR adapter to recognized correctly, the extension number to be used for the
adapter should be undefined in Program 10-03-01 before plugging in the keyset.
9. Plug the line cord back into the keyset.
10. Wrap the line cord once through the ferrite bead (included) and
snap it shut.
11. Plug the end of the line cord for the analog device with the ferrite
bead closest to it into the jack on the adapter. The opposite end
should then be connected to the analog device.
To avoid any hardware problems, when removing the
adapter, first unplug the line cord, then the power cord, then any other adapter cables.
12. To determine the APR’s analog extension number . . .
10-03-04 : Optional Installed Unit 1
Displays the type of terminal installed. This can be used to verify that the system recognizes the
adapter.

10-03-06 : PCB Setup

Assign the terminal type (12) for the keyset’s channel which has the APR Adapter installed.

When you wish to have the APR use the same extension number as the keyset to which it is
attached (like an APA), remove the terminal type in this option. With this setup, when the analog
device is in use, it busies out the keyset as there is no separate port number assigned for the adapter.
To reverse this, and allow the APR to have its own extension number, simply reassign the terminal
type (12) in this option.

10-03-07 : PCB Setup

The port number of the APR Adapter is displayed for the extension. The ports are assigned from the
highest available port down. (Aspire S APR ports = 11-26 ; Aspire M/L/XL APR ports = 193-256
with all software through 3.07 OR 193-512 with 4.xx software and higher)

2-2 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
APA and APR Adapters
11-02-01 : Extension Numbering
To determine the extension number assigned for the APR device, refer to the table below.

Aspire S Aspire M/L/XL

APR Extension Extension APR Extension Extension

Port Number Number Port Number Number

11 311 193 493

12 312 : :
: : 199 499
25
26
325
326
200
:
5000
:
2
256 or 512 * 5056 or 5312 *
* Above 256, soft- * Above 5056,
ware 4.xx or software 4.xx or
higher is required. higher is required.

Aspire Data Communications Manual ◆ 2-3

Installing Telephone Adapters
APA and APR Adapters

- For Your Notes -

2-4 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTA Adapters
CTA Adapters

Installing the CTA Adapter

Be sure to follow these steps in order to allow the system to properly recognize the CTA Adapter!
1. Unplug the line cord from the keyset.
2. If only one adapter is to be installed on the phone, the adapter should be installed on the right-hand
side of the phone (beneath the handset). Using a flat-head screwdriver, remove the plastic punch-
out piece covering the connector.
3. Set the dip switches on the CTA adapter to the required position.
● The DSW settings are 1 = on, 2-8 = off for a PC connection or 1 and 2 = on, 3-8 = off for a
printer/SMDR connection (factory setting is for a PC connection).

ON
PC Connection Printer/SMDR Connection

ON
2

0893100-150
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8

4. Position the adapter with the connector positioned as shown below.

You may wish to remove the wall-mount bracket to allow for easier adapter installation.

3
14
0-
10
93
08

5. Hook the two plastic prongs into the bottom of the phone.
6. Push the connector into place. The latch on the top of the adapter should lock into place when it is
properly positioned.
7. Connect an RS-232C straight-thru cable from the adapter to the printer or PC.
8. Change system programming (15-02-19) to match the CTA module dip switch settings. Enter 0 for
CTI (PC connection) or 1 for non-procedural (SMDR).
9. Change system programming (15-02-20) to the correct baud rate.
10. Change remaining system programming as required. Refer to the specific feature in the Program-
ming Features section in this manual.
11. In order for the CTA adapter to recognized correctly, before plugging in the keyset, make sure that
in Program 10-03-01, the extension number using the adapter is undefined.
12. Plug the line cord back into the keyset. This should only be done once the system has been pro-
grammed as indicated in steps 8-10 above.
To avoid any hardware problems, when removing the adapter, first unplug the line cord, then
any other adapter cables.
13. Wait approximately 1 minute for the adapter to be recognized by the system.
14. Check Program 10-03-04 or 10-03-06 to make sure the system recognizes the CTA adapter. If not,
unplug the phone, undefine the port in Program 10-03-01 and repeat the installation steps.
15. Connect the serial cable from the PC to the CTA Adapter.
16. When using the adapter for TAPI, install the CTA Adapter driver downloaded from the NEC Techni-
cal Support web site (http://ws1.necii.com). Refer to the following steps for the driver installation.
To uninstall the CTU Adapter, refer to Uninstalling the CTA Driver/Adapter on page 2-20.

Aspire Data Communications Manual ◆ 2-5

Installing Telephone Adapters
CTA Adapters

CTA Driver Installation

! IMPORTANT !
• A driver is required for the CTA adapter when used for TAPI (SMDR and system reports do not require
the driver to be installed). This driver can be downloaded from the NEC Technical Support web site
(ws1.necii.com).
• Service Pack 6 or later is required when used with Windows NT 4.0.
When installing the CTA driver in Windows NT Workstation/Server 4.0, always ensure that the Win-
dows NT Service Pack 6 or later is already installed. Contact Microsoft Corporation to obtain the Win-
dows NT Service Pack.

2 • No plug and play function.

As the CTA adapter has no plug and play function, install the driver in accordance with the procedure
described here.
• Check the COM port to which the CTA adapter is connected.
As the CTA adapter is connected to a COM port on the PC, the port must be verified as usable before
the driver is installed.
• Multiple CTI drivers (CTA and CTU adapters) cannot be used simultaneously on the same PC.
Refer to Uninstalling the CTU Driver/Adapter on page 2-40 for the CTU driver uninstall procedure.

If a CTU adapter has been used previously, the CTU driver must first be uninstalled before installing
the CTA driver. Correct operation will not be possible if the CTA driver is installed without first
removing the previous CTU driver.

PC Specifications
Recommended Hardware
Windows 98 Second Edition
● CPU : Intel Pentium 300MHz or higher compatible processor
● RAM : minimum 64MB
● HD : minimum 50MB
● An available RS-232C port

Windows Me / NT 4.0 / 2000 / XP

● CPU : Intel Pentium 300MHz or higher compatible processor
● RAM : minimum 128MB
● HD : minimum 50MB
● An available RS-232C port

Aspire Cable Requirements

Device Cable Type Cable Run Length (ft) Notes
PC to CTA Serial Straight Thru 49.21 (15 meters) D-Sub 9-Pin Female
Cable (PC) to D-Sub 9-Pin
Male (CTA)
CTA to Printer Serial straight cable 49.21 (15 meters) D-Sub 9-Pin Female
(Printer) to D-Sub
9-Pin Male (CTA)

2-6 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTA Adapters
Operating System Software
● Microsoft® Windows® 98 Second Edition
● Microsoft® Windows NT® Workstation 4.0 Service Pack 6 or later
● Microsoft® Windows NT® Server 4.0 Service Pack 6 or later
● Microsoft® Windows® 2000 Professional
● Microsoft® Windows® 2000 Server
● Microsoft® Windows® Me
● Microsoft® Windows® XP Home Edition
● Microsoft® Windows® XP Professional

Installing the CTA Driver

1. Check that the CTA adapter and the PC are connected by a serial cable.
If a CTU adapter has been used previously, the CTU driver must first be uninstalled before
2
installing the CTA driver. Correct operation will not be possible if the CTA driver is installed with-
out first removing the previous CTU driver.
The CTA adapter must be installed in order for all the TAPI TSP menu options to be recognized
during the installation process.
2. Start Windows.
Login using the ‘Administrator’ account when using Windows NT 4.0 or Windows 2000, and using
the ‘Computer Administrator’ account when using Windows XP.
3. Insert the supplied CD-ROM in the CD-ROM drive on the PC.
4. Download the CTA driver from the NEC Technical Support web site (ws1.necii.com).
5. Unzip the downloaded file using WinZip (can be obtained from www.winzip.com).
6. Click START - RUN to display the RUN dialog box and select the SETUP.EXE from the unzipped
files. Click OK.

Aspire Data Communications Manual ◆ 2-7

Installing Telephone Adapters
CTA Adapters
7. The WELCOME TO THE ASPIRE TELEPHONY DRIVER (RS) SETUP PROGRAM dialog box
appears. Verify the details and click NEXT. Copying of files begins.

8. The CHOOSE DESTINATION LOCATION dialog box appears.

● If the destination folder remains unchanged:
● Click NEXT.
● If the destination folder is changed:
● Click BROWSE, select the destination folder in the CHOOSE FOLDER dialog box, and click
OK. Return to the CHOOSE DESTINATION LOCATION dialog box and click NEXT.

2-8 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTA Adapters
9. The SETTING ADAPTER PORT dialog box appears. Enter the name of the COM port connected
to the CTA adapter and click OK.
The COM port name may also be changed after the CTA driver is installed.
Refer to ‘TSP Setup on page 2-11 when changing the COM port and extension number settings
after the CTA driver has been installed.

10. After the file installation has completed, the INITIALIZING dialog box appears. The setup must
now be performed in order for the CTI application to operate correctly.
2
11. The ASPIRE TELEPHONY SERVICE PROVIDER dialog box appears.
This window can be accessed after the installation process by clicking START - SETTINGS -
CONTROL PANEL - TELEPHONY or PHONE AND MODEM OPTIONS (depending on the ver-
sion of Windows software being used) then click the TELEPHONY DRIVERS or ADVANCED
(when using Windows 2000 or XP) tab to display the following screen.
The TSP Setup must match the Aspire system data to ensure that this product operates correctly.

12. Continue the installation process with TSP Basic Setup – Telephony System on page 2-12.

Aspire Data Communications Manual ◆ 2-9

Installing Telephone Adapters
CTA Adapters

Telephony Service Provider (TSP)

Starting the TSP Setup Dialog Box
The TSP Setup dialog box may be started in a number of ways. For example, this section describes starting it
from the Control Panel. (The TSP Setup screen may be started with other methods depending on the
application in use.)
1. Select Windows START - SETTINGS - CONTROL PANEL - TELEPHONY or PHONE AND
MODEM OPTIONS (when using Windows 2000 or XP).
2. The DIALING PROPERTIES dialog box is displayed. Click the TELEPHONY DRIVERS or
ADVANCED (when using Windows 2000 or XP) tab to display the following screen.

3. Select ASPIRE TELEPHONY SERVICE PROVIDER on the screen above and click CONFIGURE
to display the TSP setup screen.

2-10 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTA Adapters
TSP Setup
This section describes the various TSP (Telephony Service Provider) settings and method of setup necessary
for correct operation of this product. The setup must match the office communication gateway Aspire system
data setup.

There are three TSP setup dialog boxes - one for basic settings of the TSP, one for line configuration, and
one for port settings. The first and second dialog boxes are each associated with a setup screen (tab).
TSP setup consists of the following seven screens.

The TSP Basic Setup dialog box has the following tabs:
<1> Telephony System
<2> Power Management

The Line Configuration dialog box has the following tabs:

<3> Call Setting
<4> Monitor Setting
2
<5> Basic Setting
<6> Media Setting

The Port Setup dialog box contains no additional tabs.

<7> Port Setup

The TSP setup dialog box (screen <1>) appears when the TSP setup screen is started. Click LINE CONFIG-
URATION on screen <1> to display the Line Configuration dialog box (screen <3>), or click PORT SET-
TING in screen <1> to display the Port Setting dialog box (screen <7>).

Aspire Data Communications Manual ◆ 2-11

Installing Telephone Adapters
CTA Adapters
TSP Basic Setup – Telephony System
This is the first screen displayed when the TSP setup screen is started. It displays the Aspire Telephony Ser-
vice Provider and general line information. Click LINE CONFIGURATION to move to the Line Configura-
tion screen, click PORT SETTING to move to the Port Setting screen.

The fields on the screen are as described below. Read thoroughly and enter settings appropriate for the
system environment.

Operation Mode
Select to suit the application used.
● Select NORMAL if using a CTI application with the Aspire system.
● Select SINGLE LINE if using a CTI application with the i-Series system.
● Select ELITE/XEN if using a CTI application with the Elite / Xen system.

Line Info Refresh

Click LINE INFO REFRESH if the function key data for the telephone has been changed. Clicking
LINE INFO REFRESH acquires the new line information and displays the date and time at which the
information was acquired in the REFRESH DATE field.

2-12 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTA Adapters
TSP Basic Setup – Power Management
This is the TSP power management setup screen. Click the POWER MANAGEMENT tab in the TSP basic
setup dialog box to display the screen.

A PC is normally set up to ensure that it does not enter the Sleep or Hibernation mode during an active call.
These modes may be enabled by changing the relevant setting on this screen, and conversely, they may be
completely disabled while TAPI applications are running. Note that the power management function cannot
be used with Windows NT 4.0. Under Windows NT 4.0, the PC is unable to enter the sleep or hibernation
modes while a TAPI application is running.

The fields on the screen are as described below. Read thoroughly, and enter settings appropriate for the sys-
tem environment.

Power Management Support

● Place a check in this field to allow the PC to enter the Sleep or Hibernation mode. Note that DON’T
ENTER SLEEP OR HIBERNATION MODE WHEN THE ACTIVE CALL EXISTS has priority if
checked.
● Remove the check to prevent the PC entering the Sleep or Hibernation mode while TAPI applications
are running.

Don't enter Sleep or Hibernation mode during an active call.

● This setting is only valid when a check has been placed in the POWER MANAGEMENT SUPPORT
field.
● Place a check in this field to prevent the PC entering the Sleep or Hibernation mode during an active
call between the PC and the phone.
● Remove the check to allow the PC to enter the Sleep or Hibernation mode at any time (including during
an active call).
When returning to the original status after the PC has entered the Sleep or Hibernation mode
(i.e. with Resume), in many cases the call status of the TAPI application currently running will not
reflect the current call status.

Aspire Data Communications Manual ◆ 2-13

Installing Telephone Adapters
CTA Adapters
Line Configuration – Call Setting
This is the line Call Setting screen. Click LINE CONFIGURATION on the TSP Telephony System screen
(screen <1>) to display the screen.

The fields on the screen are as described below. Read thoroughly, and enter settings appropriate for the sys-
tem environment.

2-14 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTA Adapters
Line Configuration – Monitor Setting
This is the line Monitor Setting screen. Click the MONITOR SETTING tab on the LINE CONFIGURA-
TION dialog box to display the screen.
The MONITOR SETTING tab is displayed when NORMAL or ELITE/XEN is selected on the
TSP Telephony System screen (screen <1>).

Usage of other extensions may be monitored by adding extensions in THE EXTENSION POSSIBLE TO
MONITOR list to THE EXTENSION TO BE MONITORING list.

Adding to THE EXTENSION TO BE MONITORING List:

● Select an extension from THE EXTENSION POSSIBLE TO MONITOR list and click <-ADD to add
it to THE EXTENSION TO BE MONITORING list. The selected extension is moved from THE
EXTENSION POSSIBLE TO MONITOR list to THE EXTENSION TO BE MONITORING list.
Next, click MONITOR REGISTRATION. The REGISTRATION COMPLETE dialog box appears.
Click OK.

Deleting from THE EXTENSION TO BE MONITORING List:

● Select the extension to be deleted from THE EXTENSION TO BE MONITORING list and click
DELETE->. The selected extension is moved from THE EXTENSION TO BE MONITORING list to
THE EXTENSION POSSIBLE TO MONITOR list. Next, click MONITOR REGISTRATION. The
REGISTRATION COMPLETE dialog box appears. Click OK.
Monitoring usage of other extensions must be supported by the application in use.

Aspire Data Communications Manual ◆ 2-15

Installing Telephone Adapters
CTA Adapters
Line Configuration – Basic Setting
This is the line Basic Setting screen. Click the BASIC SETTING tab on the LINE CONFIGURATION dia-
log box to display the screen.
The BASIC SETTING tab is displayed when SINGLE LINE is selected on the TSP Telephony
System screen (screen <1>).

The fields on the screen are as described below. Read thoroughly and enter settings appropriate for the sys-
tem environment.

Line Name:
● Enter EXTENSION xxx KEYSET (‘xxx’ is the extension number of the phone connected to the PC).

Phone Number:
● Enter the extension number of the phone connected to the PC.

Notify Call Information:

● MODE 0: WHEN CALLED selected:
Notify call information for an incoming call on a phone set for sound.
● MODE 1: WHEN CONNECTED selected:
Call information displayed with phone operation, such as a response involving pressing the station line
button on a phone receiving a call and not set for sound, and for an incoming call from an application.
● MODE 2: BOTH selected:
Notify call information for an incoming call on a phone set for sound, and at connection with a phone
not set for sound.
● MODE 3: NORMAL MODE selected:
Normally selected, this option enables acquisition of the caller number, as well as information such as
the trunk number, origin, and reason at connection.

2-16 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTA Adapters
Block Call Information:
● OUTGOING CALL checked/not checked.
Checked : Don’t notify for outgoing trunk call.
Not checked : Notify for outgoing trunk call.
● INCOMING CALL checked/not checked
Checked : Don’t notify for incoming trunk call.
Not checked : Notify for incoming trunk call.
● INTERNAL CALL checked/not checked
Checked : Don’t notify for outgoing/incoming call on extension.
Not checked : Notify for outgoing/incoming call on extension.
● Trunk number entered in TRUNK NUMBERS
Outgoing/incoming information not notified for the set trunk.

Different block call information may be set/not set depending upon the mode selected with NOTIFY CALL
INFORMATION (O : May be set, X : Cannot be set).
2
Block Call
Notify Call
Incoming
Outgoing Call Internal Call Trunk Number
Call

Mode 0 X O O O

Mode 1 O O O O

Mode 2 O O O O

Mode 3 X X X X

Aspire Data Communications Manual ◆ 2-17

Installing Telephone Adapters
CTA Adapters
Line Configuration – Media Setting
This is the audio media setup screen used by the TSP. Click the MEDIA tab on the LINE CONFIGURA-
TION dialog box to display the screen. Nothing is required for this setting.

Port Setup
The port used by the CTA adapter is setup on the following screen. It is displayed by clicking PORT SET-
TING on the TSP Telephony System screen (screen <1>).

Enter the name of the COM port connected to the CTA adapter and click OK.

2-18 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTA Adapters

Completing the Installation

1. Click OK on all the open DIALING PROPERTIES windows.
2. The SETUP COMPLETE dialog box appears. Click FINISH to display the latest CTA driver
information.
The CTA driver is now installed.

Aspire Data Communications Manual ◆ 2-19

Installing Telephone Adapters
CTA Adapters

Uninstalling the CTA Driver/Adapter

This section describes the removal of the CTA driver from the PC and the adapter from the keyset when the
CTA adapter is no longer required. Note that if the CTU driver is to be installed, the CTA driver must be
removed first from the PC!

! Always uninstall the CTA driver with this procedure !

● Removing CTA driver-related files with Explorer etc. will not uninstall the driver. In the worst case, it
may no longer be possible to start the PC and the operating system may need to be reinstalled.

1. Close all applications before beginning this procedure.

2 2.

3.
Select START - PROGRAMS - ASPIRE TELEPHONY DRIVER (RS) and click UNINSTALL
ASPIRE DRIVER.
The CONFIRM UNINSTALL screen appears. Click OK.

4. The UNINSTALL COMPLETE dialog box appears. Click FINISH to complete the uninstall process.

5. Unplug the line cord from the keyset.

6. Remove the CTA Adapter from the phone by pushing in the latch on the top of the adapter and lift-
ing the adapter up.
7. In Program 10-03-01, undefine the keyset's port by entering “00”.
8. Plug the line cord back into the keyset.

2-20 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters
CTU Adapters

Installing the CTU Adapter

1. Unplug the line cord from the keyset.
2. If the keyset on which the CTU adapter is to be connected was previously installed, undefine the
circuit type in Program 10-03-01 for the extension (enter 0 as the circuit type).
3. If only one adapter is to be installed on the phone, the adapter should be installed on the right-hand
side of the phone (beneath the handset). Using a flat-head screwdriver, remove the plastic punch-
out piece covering the connector.
4. Set the dip switches on the CTU adapter to the required position.
● The DSW settings are
For CTI connection: 2, 3, 5, 6 = on / 1, 4, 7, 8 = off (default factory setting)
For non-procedure (SMDR) mode: 2, 5, 6 = on / 1, 3, 4, 7, 8 = off.

CTI Mode Non-Procedure Mode

2
ON ON

0893100-108
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8

5. Program the system for the feature to be used with the adapter. Refer to the Programming Fea-
tures section in this manual for details on programming.
6. Install the CTU Adapter driver. Refer to CTU Driver Setup (page 2-23) for details.
The CTU Adapter driver can be downloaded from the NEC Technical Support web site:
http://ws1.necii.com.
7. Attach ferrite beads to the AC-R power cable and USB cables. These should be installed on the
ends of the cables closest to the adapter.
The USB cable is a USB Type B Male (to adapter) to Type A Male Cable (to USB device).

Aspire Data Communications Manual ◆ 2-21

Installing Telephone Adapters
CTU Adapters
8. Position the adapter with the connector positioned as shown below.
You may wish to remove the wall-mount bracket to allow for easier adapter installation.

3
14
0-
10
93
08

2
9. Hook the two plastic prongs into the bottom of the phone.
10. Push the connector into place. The top latch on the top of the adapter should lock into place when it
is properly positioned.
11. Plug the AC-R AC/DC adapter into the AC jack on the side of the adapter and to an AC outlet.
12. Plug the line cord back into the keyset.
13. Connect the USB cable from the adapter to the USB device to be connected.
To avoid any hardware problems, when removing the adapter, first unplug the line cord, then
the power cord, then any other adapter cables.
To print from the CTU to a printer, you must connect the CTU to a PC, with the printer then
connected to the PC (you can not have a direct CTU-to-printer connection).
14. Confirm in Program 10-03-04 that the CTU adapter is recognized for the keyset's port.
15. You can now confirm the port assignment using the Windows Device Manager (click Start - Set-
tings - Control Panel - System - Hardware - Device Manager). Under the Ports (COM & LPT)
section should be displayed NEC-I CTU Communications Port (Com x). Use the port number
displayed here when connecting via your communications program (such as HyperTerminal). Note
that the baud rate in HyperTerminal does not matter when connecting via USB.

To uninstall the CTU Adapter, refer to Uninstalling the CTU Driver/Adapter on page 2-40.

2-22 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters

CTU Driver Setup

! IMPORTANT !
• A driver is required for the CTU adapter. This driver can be downloaded from the NEC
Technical Support web site (ws1.necii.com).
• Check the USB port on the PC.
This product is connected to the PC via a USB interface. Check that the USB interface on
the PC is operating normally before installing the CTU driver. Despite the PC containing

•
a USB port, the driver cannot be used unless the BIOS has been setup appropriately.
Multiple CTU adapters cannot be used simultaneously.
Refer to Uninstalling the CTA Driver/Adapter on page 2-20 for the CTA driver uninstall
2
procedure.

If a CTA adapter has been used previously, the CTA driver must first be uninstalled before
installing the CTU driver. Correct operation will not be possible if the CTU driver is
installed without first removing the previous CTA driver.
• Do not connect the USB cable to the PC and CTU adapter until instructed to do so.
Preparations for installation (copying files) are required before connecting the USB cable
between the PC and the CTU adapter. Correct operation will not be possible if the CTU
adapter and the PC are connected before the necessary files are copied.

If the USB cable is connected before the CTU driver is installed, then refer to USB cable
has been connected before the CTU driver is installed. on page 5-3 to setup the CTU
driver again.

PC Specifications
Recommended Hardware
Windows 98 Second Edition
● CPU : Intel Pentium 300MHz or higher compatible processor
● RAM : minimum 64MB
● HD : minimum 50MB
● An available USB port

Windows 2000 / XP
● CPU : Intel Pentium 300MHz or higher compatible processor
● RAM : minimum 128MB
● HD : minimum 50MB
● An available USB port

Operating System Software

● Microsoft® Windows® 98 Second Edition
● Microsoft® Windows® 2000 Professional Service Pack 3 or Later
● Microsoft® Windows® 2000 Server Service Pack 3 or Later
● Microsoft® Windows® XP Home Edition
● Microsoft® Windows® XP Professional

Aspire Data Communications Manual ◆ 2-23

Installing Telephone Adapters
CTU Adapters

Installing the CTU Driver Under Windows XP

1. Start or restart Windows and login as 'Administrator'.
2. Download the CTU driver from the NEC Technical Support web site (ws1.necii.com).
3. Unzip the downloaded file using WinZip (can be obtained from www.winzip.com).
4. Click START - RUN to display the RUN dialog box and select the SETUP.EXE from the unzipped
files. Click OK.

5. The SERVICE SOFTWARE dialog box appears. When installing the driver for CTI (TAPI) select
the CTI CONNECTION option. If you install the driver for SMDR or other system reports, select
OTHER (non-control sequence) mode.

6. Click NEXT.

2-24 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters
7. The WELCOME TO THE ASPIRE TELEPHONE DRIVER (USB) SETUP PROGRAM dialog
box appears. Verify the details and click NEXT.

8. The CHOOSE DESTINATION LOCATION dialog box appears.

If the destination folder remains unchanged: Click NEXT.
If the destination folder is changed: Click BROWSE, select the destination folder in the CHOOSE
FOLDER dialog box, and click OK. Return to the CHOOSE DESTINATION LOCATION dialog
box and click NEXT.

Aspire Data Communications Manual ◆ 2-25

Installing Telephone Adapters
CTU Adapters
9. The SETUP COMPLETE dialog box appears. Click FINISH to display the CONNECTING USB
CABLE dialog box appears. Connect the USB cable to the PC only after clicking OK.

10. Connect the USB cable from the CTU adapter to the PC.
Insert the USB cable Series A connector (flat connector) in the socket on the PC.
The CTU adapter must be installed in order for all the TSP menu options to be recognized dur-
ing the installation process.

! Important !
Insert the USB cable firmly in the socket.

Ensure that the USB cable is firmly inserted and removed.

Rapid insertion or removal, or partial insertion, of the USB cable will

interfere with correct reading of signals, which in turn may prevent rec-
ognition of the device. If this problem occurs, remove the USB cable
from the connector, wait, and then firmly insert the cable again.

11. For Windows XP installations, refer to page 2-27.

For Windows 2000 installations, refer to page 2-29.
For Windows 98 installations, refer to page 2-30.

2-26 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters
Windows XP Installations Only
1. When the USB cable is connected to the PC the FOUND NEW HARDWARE WIZARD dialog box
appears and automatic installation of the driver begins.
2. The DIGITAL SIGNATURE NOT FOUND screen appears. Click YES to continue installation.

3. When the necessary driver has been installed, the PLEASE WAIT ... dialog box appears and the
setup required for the operation of the CTI application proceeds automatically.

Aspire Data Communications Manual ◆ 2-27

Installing Telephone Adapters
CTU Adapters
4. The ASPIRE TELEPHONY SERVICE PROVIDER dialog box appears.
This window can be accessed after the installation process by clicking START - SETTINGS -
CONTROL PANEL - PHONE AND MODEM OPTIONS then click the ADVANCED tab to display
the following screen.
The TSP Setup must match the Aspire system data to ensure that this product operates correctly.

5. Continue the installation process with TSP Basic Setup – Telephony System on page 2-33 when
installing the driver for TAPI applications.
6. After the TSP settings have made, the SYSTEM SETTING CHANGE dialog box appears. In order
to confirm a new setup, it is necessary to reboot a computer. Click OK.
Unless the computer reboots, any application which uses the CTU adapter may not operate
correctly.

7. The CTU driver is now installed.

2-28 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters
Windows 2000 Installations Only
1. When the USB cable is connected to the PC the FOUND NEW HARDWARE WIZARD dialog box
appears and automatic installation of the driver begins. Select INSTALL SOFTWARE AUTOMAT-
ICALLY (RECOMMENDED) and click NEXT.

2. The ASPIRE TELEPHONY SERVICE PROVIDER dialog box appears.

This window can be accessed after the installation process by clicking START - SETTINGS -
CONTROL PANEL - PHONE AND MODEM OPTIONS then click the ADVANCED tab to display
the following screen.
The TSP Setup must match the Aspire system data to ensure that this product operates correctly.

3. Continue the installation process with TSP Basic Setup – Telephony System on page 2-33 when
installing the driver for TAPI applications.

Aspire Data Communications Manual ◆ 2-29

Installing Telephone Adapters
CTU Adapters
Windows 98 Installations Only
1. When the USB cable is connected to the PC the FOUND NEW HARDWARE dialog box appears
and automatic installation of the driver begins. When the necessary driver has been installed, the
PLEASE WAIT... dialog box appears and the setup required for operation of the CTI application
proceeds automatically.
With some installations, the PC may request the Windows CD-ROM be inserted in order to com-
plete the process. Insert the CD, select the WIN98 folder and click OK.
2. The ASPIRE TELEPHONY SERVICE PROVIDER dialog box appears.
This window can be accessed after the installation process by clicking START - SETTINGS -
CONTROL PANEL - TELEPHONY then click the TELEPHONY DRIVERS tab to display the fol-
lowing screen.
The TSP Setup must match the Aspire system data to ensure that this product operates correctly.

3. Continue the installation process with TSP Basic Setup – Telephony System on page 2-33.

2-30 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters

Telephony Service Provider (TSP)

Starting the TSP Setup Dialog Box
The TSP Setup dialog box may be started in a number of ways. For example, this section describes starting it
from the Control Panel. (The TSP Setup screen may be started with other methods depending on the applica-
tion in use.)
1. Select Windows START - SETTINGS - CONTROL PANEL - TELEPHONY or PHONE AND
MODEM OPTIONS (when using Windows 2000 or XP).
2. The DIALING PROPERTIES dialog box is displayed. Click the TELEPHONY DRIVERS or
ADVANCED (when using Windows 2000 or XP) tab to display the following screen.

3. Select ASPIRE TELEPHONY SERVICE PROVIDER on the screen above and click CONFIGURE
to display the TSP setup screen.

Aspire Data Communications Manual ◆ 2-31

Installing Telephone Adapters
CTU Adapters
TSP Setup
This section describes the various TSP (Telephony Service Provider) settings and method of setup necessary
for correct operation of this product. The setup must match the office communication gateway Aspire system
data setup.

The TSP Basic Setup dialog box has the following tabs:
<1> Telephony System
<2> Power Management

2 The Line Configuration dialog box has the following tabs:

<3> Call Setting
<4> Monitor Setting
<5> Basic Setting
<6> Media Setting

The Port Setup dialog box contains no additional tabs.

<7> Port Setup (Not Used)

The TSP setup dialog box (screen <1>) appears when the TSP setup screen is started. Click LINE CONFIG-
URATION on screen <1> to display the Line Configuration dialog box (screen <3>).

2-32 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters
TSP Basic Setup – Telephony System
This is the first screen displayed when the TSP setup screen is started. It displays the Aspire Telephony Ser-
vice Provider and general line information. Click LINE CONFIGURATION to move to the Line Configura-
tion screen.

The fields on the screen are as described below. Read thoroughly, and enter settings appropriate for the
system environment.

Operation Mode
Select to suit the application used.
● Select NORMAL if using a CTI application compatible with the Aspire system.
● Select SINGLE LINE if using a CTI application compatible with the i-Series system.
● Select ELITE/XEN if using a CTI application compatible with the Elite / Xen system.

Line Info Refresh

Click LINE INFO REFRESH if the system data for the telephone has been changed. Clicking LINE
INFO REFRESH acquires the new line information and displays the date and time at which the infor-
mation was acquired in the REFRESH DATE field.

Aspire Data Communications Manual ◆ 2-33

Installing Telephone Adapters
CTU Adapters
TSP Basic Setup – Power Management
This is the TSP power management setup screen. Click the POWER MANAGEMENT tab in the TSP basic
setup dialog box to display the screen.

The fields on the screen are as described below. Read thoroughly, and enter settings appropriate for the sys-
tem environment.

Power Management Support

Don't enter Sleep or Hibernation mode during an active call.

2-34 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters
Line Configuration – Call Setting
This is the line Call Setting screen. Click LINE CONFIGURATION on the TSP Telephony System screen
(screen <1>) to display the screen.

The fields on the screen are as described below. Read thoroughly, and enter settings appropriate for the sys-
tem environment.

Call Mode
● Select AUTO SPEAKER MODE to emit a tone from the phone speaker when a line is acquired.
● Select AUTO HEADSET MODE to emit a tone from the headset connected to the phone when a line is
acquired.
The headset button must be registered with a function key when Auto Headset Mode is used.
● Select PC to emit a tone from the PC speaker when a line is acquired.

Aspire Data Communications Manual ◆ 2-35

Installing Telephone Adapters
CTU Adapters
Line Configuration – Monitor Setting
This is the line Monitor Setting screen. Click the MONITOR SETTING tab on the LINE CONFIGURA-
TION dialog box to display the screen.
The MONITOR SETTING tab is displayed when NORMAL or ELITE/XEN is selected on the
TSP Telephony System screen (screen <1>).

Usage of other extensions may be monitored by adding extensions in THE EXTENSION POSSIBLE TO
MONITOR list to THE EXTENSION TO BE MONITORING list.

Adding to THE EXTENSION TO BE MONITORING List:

Deleting from THE EXTENSION TO BE MONITORING List:

2-36 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters
Line Configuration – Basic Setting
This is the line Basic Setting screen. Click the BASIC SETTING tab on the LINE CONFIGURATION dia-
log box to display the screen.
The BASIC SETTING tab is displayed when SINGLE LINE is selected on the TSP Telephony
System screen (screen <1>).

The fields on the screen are as described below. Read thoroughly, and enter settings appropriate for the sys-
tem environment.

Line Name:
● Enter EXTENSION xxx KEYSET (‘xxx’ is the extension number of the phone connected to the PC).

Phone Number:
● Enter the extension number of the phone connected to the PC.

Notify Call Information:

Aspire Data Communications Manual ◆ 2-37

Installing Telephone Adapters
CTU Adapters
Block Call Information:
● OUTGOING CALL checked/not checked.
Checked : Don’t notify for outgoing trunk call.
Not checked : Notify for outgoing trunk call.
● INCOMING CALL checked/not checked
Checked : Don’t notify for incoming trunk call.
Not checked : Notify for incoming trunk call.
● INTERNAL CALL checked/not checked
Checked : Don’t notify for outgoing/incoming call on extension.
Not checked : Notify for outgoing/incoming call on extension.
● Trunk number entered in TRUNK NUMBERS
Outgoing/incoming information not notified for the set trunk.

2 Different block call information may be set/not set depending upon the mode selected with NOTIFY CALL
INFORMATION (O : May be set, X : Cannot be set).

Block Call
Notify Call
Incoming
Outgoing Call Internal Call Trunk Number
Call

Mode 0 X O O O

Mode 1 O O O O

Mode 2 O O O O

Mode 3 X X X X

2-38 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters
Line Configuration – Media Setting
This is the audio media setup screen used by the TSP. Click the MEDIA tab on the LINE CON-
FIGURATION dialog box to display the screen.As the appropriate media is incorporated when the
CTU driver is installed, these settings are normally left unchanged.

Used to specify the audio device used for sound recording at the specified line and phone.
● Line Media
Input : Specifies the audio device to which the sound from the line (caller) is input as the recording
source.
Output : Specifies the audio device used for playback of sound to the line (caller).
● Phone Media
Input : Specifies the audio device to which the sound from the phone (self) is input as the recording
source.
Output : Specifies the audio device used for playback of sound to the phone (self).
● Line and Phone Mixed Media
Input : Specifies the audio device to which the mixed line (caller) and phone (self) sound is input as
the recording source.
Output : Specifies the audio device used for playback of sound to both the line (caller) and phone
(receiver).

Aspire Data Communications Manual ◆ 2-39

Installing Telephone Adapters
CTU Adapters

Uninstalling the CTU Driver/Adapter

This section describes the removal of the CTU driver from the PC and the adapter from the keyset when the CTU
adapter is no longer required. Note that if the CTU driver is to be installed, the CTA driver must be
removed first from the PC!

! Always uninstall the CTU driver with this procedure !

● Removing CTU driver-related files with Explorer etc. will not uninstall the driver. In the worst case, it
may no longer be possible to start the PC and the operating system may need to be reinstalled.

1. Remove the USB cable from the PC. If not, the following error message will appear.

2. Close all applications before beginning this procedure.

3. Select START - PROGRAMS - ASPIRE TELEPHONY DRIVER (USB) and click UNINSTALL
ASPIRE DRIVER.
4. The CONFIRM UNINSTALL screen appears. Click OK.

5. The UNINSTALL COMPLETE dialog box appears. Click FINISH to complete the uninstall process.
The PC must be restarted in order to complete the process.

2-40 ◆ Aspire Data Communications Manual

Installing Telephone Adapters
CTU Adapters
6. Unplug the line cord from the keyset.
7. Unplug the AC-R AC/DC adapter from the AC jack on the side of the adapter and from the AC
outlet.
8. Remove the CTU Adapter from the phone by pushing in the latch on the top of the adapter and lift-
ing the adapter up.
9. In Program 10-03-01, undefine the keyset's port by entering “00”.
10. Plug the line cord back into the keyset.

Aspire Data Communications Manual ◆ 2-41

Installing Telephone Adapters
CTU Adapters

- For Your Notes -

2-42 ◆ Aspire Data Communications Manual

NTCPU Connection and Driver Installation
Connecting to the Aspire S/Aspire System’s NTCPU

Section 3:
NTCPU Connection and
Driver Installation
3
NTCPU Connection and Driver Installation
Connecting to the Aspire S/Aspire System’s NTCPU

Connecting to the Aspire S/Aspire System’s NTCPU

A direct connection to the system’s NTCPU, and ENTU with the Aspire S, can be made in one of the ways
shown in the following graphics. The connection can be a direct connection to the system using a serial
cross-over cable, ethernet, or USB cable or a network connection through a hub.

Connection for Local Access:

For local connection, you can connect from the PC to the Aspire S/Aspire using the serial port, USB port
(Aspire M/L/XL only), or LAN port on the CPU.
When using the USB port, an NEC USB port driver must be installed. This driver can be down-
loaded from the NEC Technical Support Site, http://ws1.necii.com. This web site requires registra-
tion with NEC Sales Support. Contact them by phone (1-800-365-1928) or EMail
([email protected]) in order to register.

Aspire Data Communications Manual ◆ 3-1

NTCPU Connection and Driver Installation
Connecting to the Aspire S/Aspire System’s NTCPU

ENTU PCB

LAN Straight Cable

(RJ-45)
LAN Hub

9-Pin Female
Connector
LAN Cross Cable
(RJ-45)

Aspire S Connection

3
PC

9-Pin Female
Serial Cross Cable
Connector

LAN Straight Cable

(RJ-45)
LAN Hub

LAN Cross Cable

(RJ-45)

Aspire Connection

USB Cable
9-Pin Female
Connector

Serial Cross Cable

PC
9-Pin Female
Connector

3-2 ◆ Aspire Data Communications Manual

NTCPU Connection and Driver Installation
Connecting to the Aspire S/Aspire System’s NTCPU

Connection for Remote Access:

For remote connection, you can connect from the PC to the Aspire S/Aspire using an ISDN or central office
trunk.

ISDN Network

Aspire S Connection
With BRI:
T-Point 9-Pin Female
Terminal Connector
Adapter LAN Cross Cable
(RJ-45)

CO Trunk 3
PC
9-Pin Female
Connector
Modem

ISDN Network

With BRI:
T-Point
Terminal
Adapter LAN Cross Cable
(RJ-45)

9-Pin Female
Connector

CO Trunk

Aspire Connection

Modem

PC
9-Pin Female
Connector

Aspire Data Communications Manual ◆ 3-3

NTCPU Connection and Driver Installation
Connecting to the Aspire S/Aspire System’s NTCPU

Aspire S Cable Requirements

Device Cable Type Cable Run Length (ft)
CPU to PC Serial cross cable 49.21 (15 meters)
4-wire LAN (UTP) cable with category 3 or 328.08 (100 meters)
higher for 10Base-T, and category 5 or higher
for 100 Base-TX
Ethernet cross cable
CPU to Switching Hub 4-wire LAN (UTP) cable with category 3 or 328.08 (100 meters)
higher for 10Base-T, and category 5 or higher
for 100 Base-TX
Ethernet straight cable
CPU to Printer Serial cross cable 49.21 (15 meters)
ENTU-S PCB to PC Standard Ethernet Cable 328 (100 meters)
(cross-cable)

3
ENTU-S to Switching Hub Standard Ethernet Cable 328 (100 meters)
(straight-cable)

Aspire M/L/XL Cable Requirements

Device Cable Type Cable Run Length (ft)
NTCPU to PC Serial cross (null modem) cable 49.21 (15 meters)
Ethernet cross cable 328.08 (100 meters)
USB cable (USB1.1) 16.40 (5 meters)
NTCPU to Hub Ethernet straight cable 328.08 (100 meters)
NTCPU to Printer Serial cross cable 49.21 (15 meters)

3-4 ◆ Aspire Data Communications Manual

NTCPU Connection and Driver Installation
Connecting to the Serial Port - Locally
Connecting to the Serial Port - Locally

Connecting to the Serial Port - Locally

When a connection is made to the Aspire S/Aspire system using a serial connection, use the following infor-
mation to set the Aspire port.

1. Aspire S: Set the SW3 switch on the

Aspire S CPU to the “1” position (up). SW3
If it is set to “3” (down), this is the Serial Port Switch
debugging mode and the serial connec-
tion will not work. CN1
Serial Cable
Connector
(D-Sub 9-pin male)

3
Aspire: Set the SW3 switch number 1 on
the Aspire NTCPU to OFF (down).
If it is set to ON, this is the debugging
mode and the serial connection will not
work.

2. Through telephone programming, use Program 10-21-02 to set the NTCPU serial communication
baud rate (default=19200).
It is recommended to increase the baud rate to 38400 (the maximum rate for a serial
connection).
3. Connect the PC to the serial port on the Aspire S/Aspire NTCPU using a null modem (cross-over)
cable (P/N 0892004).
The modem to be used should already be installed on the PC. Refer to the modem installation
instructions for details, if needed.
When creating a null modem cable, refer to the Null Modem Pin-Out table which follows.

Aspire Data Communications Manual ◆ 3-5

NTCPU Connection and Driver Installation
Connecting to the Serial Port - Locally

Null Modem Pin-Out

Signal DB-25 Pin DB-9 Pin To DB-9 Pin DB-25 Pin Signal
FG (Frame Ground) 1 - - 1 FG
TD (Transmit Data) 2 3 2 3 RD
RD (Receive Data) 3 2 3 2 TD
RTS (Request to Send) 4 7 8 5 CTS
CTS (Clear to Send) 5 8 7 4 RTS
SG (Signal Ground) 7 5 5 7 SG
DSR (Data Set Ready) 6 6 4 20 DTR
CD (Carrier Detect) 8 1 4 20 DTR
DTR (Data Terminal Ready) 20 4 1 8 CD
DTR (Data Terminal Ready) 20 4 6 6 DSR

3 4. Using a communication software (such as HyperTerminal), connect to the Aspire S/Aspire serial
port which is connected to your PC’s serial COM port (usually COM 1). The baud rate setting in
the communication software must match the Aspire S/Aspire setting in Program 10-21-02. In addi-
tion, the following items should be set :
Data Bits=8, Parity=None, Stop Bit=1, Flow Control=Hardware.
5. Type AT and press Enter.
Either OK or AT should appear to tell you that your cable connection and communication
parameters are set correctly. If not, recheck your communication parameters set in Program 10-21-
02, recheck the communication software parameters and check that the null modem cable is using
the correct pin-out.
6. Disconnect the HyperTerminal session.

3-6 ◆ Aspire Data Communications Manual

NTCPU Connection and Driver Installation
Connecting to the Serial Port - Remotely
Connecting to the Serial Port - Remotely

Connecting to the Serial Port - Remotely

After setting up the NTCPU’s serial port to a modem, you can remotely access the system for programming
using PCPro, or you can receive SMDR or DIM history. Note, however, that the serial port can be used for
PCPro OR SMDR OR DIM - it cannot be used for all outputs as the PCPro setup requires a specific modem
initialization string be defined, and DIM requires the SW3 switch to be positioned differently.
If used for SMDR, be aware that the SMDR buffer will hold up to 500 calls. Once the buffer is
full, the oldest record is deleted for each new call. This would mean that records would be lost
unless the remote connection is made to download the records prior to the buffer being filled.

Modem Set Up for PCPro Only:

1. The Aspire system must have software version 1.06 or higher. Confirm your software version by
pressing the CHECK key plus the HOLD key on an Aspire display set.
2. Aspire S: Set the SW3 switch on the
Aspire S CPU to the “1” position (up). SW3
If it is set to “3” (down), this is the
debugging mode and the serial connec-
tion will not work.
Serial Port Switch

CN1
3
Serial Cable
Connector
(D-Sub 9-pin male)

Aspire: Set the SW3 switch number 1 on

the Aspire NTCPU to OFF (down).
If it is set to ON, this is the debugging
mode and the serial connection will not
work.

3. Connect the PC to the serial port on the Aspire S/Aspire NTCPU using a null modem (cross-over)
cable (P/N 0892004).
The modem to be used should already be installed on the PC. Refer to the modem installation
instructions for details, if needed.
When creating a null modem cable, refer to the Null Modem Pin-Out table which follows.

Aspire Data Communications Manual ◆ 3-7

NTCPU Connection and Driver Installation
Connecting to the Serial Port - Remotely

Null Modem Pin-Out

3 4. Use a communication software (such as HyperTerminal) to connect to the Aspire S/Aspire serial
port. Set the communication software to use the following settings:
- Baud Rate: 19200
(must match Aspire Program 10-21-02 setting)
It is recommended to increase the baud rate to 38400 (the maximum rate for a serial
connection).
- Data Bits: 8
- Parity: None
- Stop Bits: 1
- Flow Control: Hardware
If using HyperTerminal, start the program by clicking START - PROGRAMS - ACCESSORIES -
COMMUNICATIONS - HYPERTERMINAL. Create a name for the new connection, such as
MODEM SETUP and click OK.
Select the COM Port to be used and click OK, set the RS232 options with the above settings,
then click OK.
5. Type AT then press Enter.
Either OK or AT should appear to tell you that your cable connection and communication
parameters are set correctly. If not, recheck your communication parameters set in Program 10-21-
02, recheck the communication software parameters and check that the null modem cable is using
the correct pin-out.
6. Once the communication between the system and PC is established, the Aspire S/Aspire serial port
needs to be modified with the following entries. After each line, press the Enter key.
ATR1
AT&W
The screen should indicate a series of ATs. If not, repeat Step 6 until they appear.
To reset this serial port to its initial setting, enter:
ATR0
AT&W
7. Disconnect the HyperTerminal connection but do not close the HyperTerminal program. Discon-
nect the PC from the Aspire S/Aspire system.
8. Connect the NEC-recommended CNet modem model #CN5614XR (P/N 85862D) power supply to
the modem, connect the modem using a straight-through cable to the serial communication port of
your computer, and turn on the modem.
Check the manuals that came with your computer if you’re not sure how to set up and connect a
modem to your computer.

3-8 ◆ Aspire Data Communications Manual

NTCPU Connection and Driver Installation
Connecting to the Serial Port - Remotely
Send and store the INIT string in the site modem:
1. Type AT&F and press Enter to default the modem.
OK will display on the screen. If OK does not appear, press Enter, type AT&F and press Enter
again. If OK still does not appear, there is a problem with the connection between the computer and
mode. Correct the problem before repeating this step.
2. Enter the following initialization string:
AT&D3 and press Enter.
ATS0=2 and press Enter.
AT&C0 and press Enter.
AT&W0 and press Enter.
AT&W1 and press Enter.
3. To view all the modem settings and check the INIT string, type
AT&V and press Enter.
The INIT string you sent in step 2 is contained in the data that displays. Review the displayed
Active Profile, Stored Profile 0 and Stored Profile 1 data to be sure your entries were correct. (Not
all types of modems are compatible with all these commands and will disregard the entries for some
items.) The entries of &C0, S00:002 and &D3 should appear in the active and stored profiles. If
not, repeat Steps 1-3.
4. Close the HyperTerminal Program. You do not need to save the modem file created.
5. Turn off the modem and disconnect it from the PC. 3
Connecting the site modem to the Aspire S/Aspire system:
1. Connect the modem to the Aspire S/Aspire system using a straight-through cable.
2. Turn the modem on.
3. Determine how you wish to communicate with the modem connected to the system and make the
proper connections.
Some of the possible connections to the remote modem which may be done are:
● Using a direct line connected to the modem
● Through a DISA line along with a single line port connected to the modem
● Through Voice Mail/Automated Attendant along with a single line port connected to the
modem
● Through a line directly terminated to a single line port connected to the modem
● Through a normal line to have a person answer the incoming call and transfer you to
the single line extension number connected to the modem.

Aspire Data Communications Manual ◆ 3-9

NTCPU Connection and Driver Installation
Connecting to the Serial Port - Remotely

Modem Setup For SMDR and DIM History Only:

Though remote connection is possible for SMDR and DIM history, it is not recommended as
the change in the modem initialization string will prevent access with the PCPro application. In
addition, for SMDR, unless a device is constantly connected, records will be lost once the buffer
fills (500 calls - the oldest records are deleted and the new calls are stored).

Connecting the site modem to the Aspire S/Aspire system:

1. The Aspire system must have software version 1.06 or higher. Confirm your software version by
pressing the CHECK key plus the HOLD key on an Aspire display set.
2. Aspire S:
For SMDR: Set the SW3 switch on the SW3
Aspire S CPU to the “1” position (up). Serial Port Switch
If it is set to “3” (down), this is the
debugging mode and the SMDR CN1

3
connection will not work. Serial Cable
Connector
For DIM: Set the SW3 switch on the (D-Sub 9-pin male)
Aspire S CPU to the “3” position (down).
If it is set to “1” (up), this is the
SMDR/PCPro mode and the DIM
connection will not work.

Aspire:
For SMDR: Set the SW3 switch number
1 on the Aspire NTCPU to OFF (down).
If it is set to ON, this is the debugging
mode and the serial connection will not
work.
For DIM: Set the SW3 switch number 1
on the Aspire NTCPU to ON (up).
If it is set to “OFF” (down), this is
the SMDR/PCPro mode and the DIM
connection will not work.

3-10 ◆ Aspire Data Communications Manual

NTCPU Connection and Driver Installation
Connecting to the Serial Port - Remotely

Null Modem Pin-Out

4. Use a communication software (such as HyperTerminal) to connect to the Aspire S/Aspire serial
3
port. Set the communication software to use the following settings:
- Baud Rate: 19200
(must match Aspire Program 10-21-02 setting)
It is recommended to increase the baud rate to 38400 (the maximum rate for a serial
connection).
- Data Bits: 8
- Parity: None
- Stop Bits: 1
- Flow Control: Hardware
If using HyperTerminal, start the program by clicking START - PROGRAMS - ACCESSORIES -
COMMUNICATIONS - HYPERTERMINAL. Create a name for the new connection, such as
MODEM SETUP and click OK.
Select the COM Port to be used and click OK, set the RS232 options with the above settings,
then click OK.
5. Type AT then press Enter.
Either OK or AT should appear to tell you that your cable connection and communication
parameters are set correctly. If not, recheck your communication parameters set in Program 10-21-
02, recheck the communication software parameters and check that the null modem cable is using
the correct pin-out.
6. Once the communication between the system and PC is established, the Aspire S/Aspire serial port
needs to be modified with the following entries. After each line, press the Enter key.
ATQ1
ATE0
S0=1
These commands will turn off local echo, provide no result codes, and enable auto answer.
To reset this serial port to its initial setting, enter:
ATQ0
ATE1
S0=0
7. Disconnect the HyperTerminal connection but do not close the HyperTerminal program. Discon-
nect the PC from the Aspire S/Aspire system.

Aspire Data Communications Manual ◆ 3-11

NTCPU Connection and Driver Installation
Connecting to the Serial Port - Remotely
8. Connect the NEC-recommended CNet modem model #CN5614XR (P/N 85862D) power supply to
the modem, connect the modem using a straight-through cable to the serial communication port of
your computer, and turn on the modem.
Check the manuals that came with your computer if you’re not sure how to set up and connect a
modem to your computer.

Send and store the INIT string in the site modem:

1. Type AT&F and press Enter to default the modem.
OK will display on the screen. If OK does not appear, press Enter, type AT&F and press Enter
again. If OK still does not appear, there is a problem with the connection between the computer and
mode. Correct the problem before repeating this step.
2. Enter the following initialization string. After each line, press the Enter key.
ATQ1
ATE0
S0=1
These commands will turn off local echo, provide no result codes, and enable auto answer.

3 To reset this serial port to its initial setting, enter:

ATQ0
ATE1
S0=0
3. Close the HyperTerminal Program. You do not need to save the modem file created.
4. Turn off the modem and disconnect it from the PC.

Connecting the site modem to the Aspire S/Aspire system:

1. Connect the modem to the Aspire S/Aspire system using a straight-through RS-232 cable.
2. Turn the modem on.
3. Determine how you wish to communicate with the modem connected to the system and make the
proper connections.
Some of the possible connections to the remote modem which may be done are:
● Using a direct line connected to the modem
● Through a DISA line along with a single line port connected to the modem
● Through Voice Mail/Automated Attendant along with a single line port connected to the
modem
● Through a line directly terminated to a single line port connected to the modem
● Through a normal line to have a person answer the incoming call and transfer you to
the single line extension number connected to the modem.

3-12 ◆ Aspire Data Communications Manual

NTCPU Connection and Driver Installation
Connecting to the LAN Port
Connecting to the LAN Port

Connecting to the LAN Port

When connection to the Aspire S/Aspire system is made using a LAN connection, an IP address and the sub-
net type must be assigned to the PC. The IP address and subnet mask are determined by the Aspire S/Aspire
system in Programs 10-12-01 and 10-12-02.
If the PC is already connected to a network and you are connecting to the NTCPU through a
hub or router, please check with your network manager to determine the IP address that should be
used.

Aspire S
Ethernet
Straight-Thru
Aspire S Cabinet
Cable

0893130-110A
LAN 3
CPU
Ethernet PC 4VOIPU
4VOIPDB
ENTU
AC Adaptor
(Not needed if power
supplied by LAN)
Aspire IPhone,
Aspire Keyset with IP Adapter or
H.323 Terminal

Aspire M/L/XL
Ethernet
Straight-Thru
Cable Aspire Cabinet voipA.eps

LAN

NTCPU
Ethernet PC 4VOIPU
4VOIPDB
16VOIPU
AC Adaptor
16VOIPDB
(Not needed if power
8SHUBU
supplied by LAN)
Aspire IPhone,
Aspire Keyset with IP Adapter or
H.323 Terminal

Aspire Data Communications Manual ◆ 3-13

NTCPU Connection and Driver Installation
Connecting to the LAN Port
The following information is based on a stand-alone PC connected to the Aspire S/Aspire, with the Aspire S/
Aspire using the default settings for the IP address and subnet mask (Program 10-12-01: IP Address
172.16.0.10 / Program 10-12-02: Subnet Mask 255.255.0.0).

1. Aspire S: Set the SW3 switch on the

3 Aspire: Set the SW3 switch number 1 on

the Aspire NTCPU to OFF (down).
If it is set to ON, this is the debugging
mode and the serial connection will not
work.

2. Connect the Aspire S/Aspire system to the PC using a LAN cable. When connecting to a LAN hub,
use a straight-through cable. If connecting directly to the telephone system, use a cross-connect
cable.
Connect the cable to the CN15 LAN connector on the Aspire M/L/XL NTCPU or the CN2 LAN
connector on the ENTU with the Aspire S.
If the connection is correct, the green and amber LEDs on the LAN connector in the Aspire S/
Aspire system will be lit.

3-14 ◆ Aspire Data Communications Manual

NTCPU Connection and Driver Installation
Connecting to the LAN Port
3. To change the TCP/IP information, click START ☞ SETTINGS ☞ NETWORK CONNEC-
TIONS. Right-click on NETWORK CONNECTIONS and click OPEN. The following window
appears.

4. Right-click on the LOCAL AREA CONNECTION icon and click on PROPERTIES.

5. In the list of items, INTERNET PROTOCOL (TCP/IP) should be checked. Click on the INTER-
NET PROTOCOL (TCP/IP) and then click on PROPERTIES.

Aspire Data Communications Manual ◆ 3-15

NTCPU Connection and Driver Installation
Connecting to the LAN Port
6. In the Internet Protocol (TCP/IP) Properties window that appears, click on USE THE
FOLLOWING IP ADDRESS button:
With the Aspire S/Aspire set at default (Program 10-12-01 = IP Address 172.16.0.10 and Pro-
gram 10-13-01 = 0 [DHCP Server disabled]):
IP Address: 172.16.0.100 (172.16.0.101, 172.16.0.102, etc. would also be acceptable)
Subnet Mask: 255.255.0.0

With the Aspire S/Aspire set to use the built-in DHCP Server (Program 10-12-01 = IP Address
172.16.0.10 and Program 10-13-01 = 1 [DHCP Server enabled]):
The network settings on the PC connected to the Aspire S/Aspire system must be set to obtain an IP
address automatically.

7. Click OK and close the INTERNET PROTOCOL window.

8. Click OK and close the LOCAL AREA CONNECTION PROPERTIES window.
9. Close the NETWORK CONNECTIONS window.

3-16 ◆ Aspire Data Communications Manual

NTCPU Connection and Driver Installation
Connecting to the USB Port
Connecting to the USB Port

Connecting to the USB Port

When the USB port is used to connect to the Aspire system, an NEC USB driver must be installed. Use the
steps below to install the USB driver.
The graphics shown below are with Windows XP. When using Windows 2000, there may be some
differences.

1. Insert the disk containing the NEC USB driver into your PC.
2. Connect the Aspire system to the PC using a USB cable.
3. Windows notifies you of new hardware found. Open the Hardware Wizard window to begin the
setup.

4. The software locates the USB driver file on the disk and begins the installation.
Depending on your software, the next screen may ask you to check which drives should be
searched for the USB driver.
5. When the following window appears, click CONTINUE ANYWAY.

Aspire Data Communications Manual ◆ 3-17

NTCPU Connection and Driver Installation
Connecting to the USB Port
6. The software continues the installation process.

3 7. Once the software is installed, click FINISH.

8. The PC must then be restarted in order for the USB port to work.

3-18 ◆ Aspire Data Communications Manual

NTCPU Connection and Driver Installation
Connecting to the USB Port
9. Once the computer has been rebooted, right-click on MY COMPUTER and click on the
HARDWARE tab.

3
10. Click on the DEVICE MANAGER button. The following screen displays listing the installed
hardware.

11. Click on MODEM. If the installation was successful, the NECI USB MODEM will be listed.
If the NECI USB Modem is not listed, repeat the installation process.

Aspire Data Communications Manual ◆ 3-19

NTCPU Connection and Driver Installation
Connecting to the USB Port

- For Your Notes -

3-20 ◆ Aspire Data Communications Manual

Feature Setup / Programming
Introduction

Section 4:
Feature Setup / Programming

Feature Setup / Programming

Introduction

This section details any additional setup or programming required for the data features. After determining the system
connection, and installing the required adapter and driver, use this section to finalize the setup and programming.

●
●
Alarm Reports (page 4-3)
inDepth Lite/inDepth/inDepth+ (page 4-5)
4
● PCPro/WebPro:
❍ PCPro/WebPro - Setup (page 4-45)
❍ PCPro/WebPro - Using PCPro (page 4-71)
❍ PCPro/WebPro - Using WebPro (page 4-77)
❍ PCPro/WebPro - Features (page 4-81)
● SMDR (page 4-101)
● SMDR - Installing (page 4-107)
● SMDR - Programming (page 4-110)
● System Information Reports (page 4-121)
● TAPI 1.x / CTI (page 4-123)
● TAPI 2.1 / CTI (page 4-127)
● Traffic Reports (page 4-179)
● Ultra CallAnalyst (page 4-181)
● Ultra CallAnalyst Server (CES) (page 4-183)

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-1

Feature Setup / Programming
Introduction

- For Your Notes -

4-2 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
Alarm Reports

Alarm Reports
Alarm Reports

The system logs various errors and information about the operation which can be used to determine the cause of a problem (up
to 100 individual alarms are stored, then oldest data is deleted to allow for new information to be stored). The system can indi-
cate the errors on a keyset’s display, send the information to a printer at a programmed time, or send the data via EMail. When
an alarm report is printed through PCPro, the system will not delete the report data after printing. If the system is set up to
EMail the report and the mail server is down, the report will not be sent.

The alarm reports indicate:

● System start-up/upgrade date and time
● PCB communication error with the date and time and the restoration date and time
● Date and time a PCB was removed from the system
● Date and time an extension was disconnected from the system
● Date and time of any interruption in system power
● Power brown-outs generate a Low Battery log
● Date and time of any system data change

Sample Report:

4
<< Alarm Report >> 06/16/2003 14:12 PAGE 001

LVL NO STAT DATE TIME ITEM UNIT SLT PRT PARAMETER

----------------------------------------------------------------------------------------------------------------------------
MIN 0002 ERR 06/09/03 11:34 PKG Installation VMSU 04 00
MIN 0002 ERR 06/09/03 11:34 PKG Installation VMSU 04 00

Programming
Basic Programming
➻ 90-10-01 : System Alarm Setup - Alarm Type
Assign a status to system alarms (001-100). You can designate an alarm as Major or Minor (0=no notifi-
cation, 1=major alarms displayed, 2=minor alarms displayed).
➻ 90-10-02 : System Alarm Setup - Report
This program assigns whether or not the alarm is displayed to a key telephone and whether or not the
alarm information is reported to the pre-defined destination (0=no report, 1=report).
➻ 90-11-01 : System Alarm Report - System Alarm Display Telephone
Assign the display keyset’s extension number that should receive system alarms.
➻ 90-12-05 : System Alarm Output - Clear All Alarm Reports
Entering 1 will clear all alarm reports.
➻ 90-12-06 : System Alarm Output - Output Mode
Select either manual (0) or automatic (1) alarm reports.
➻ 90-24-01 - 90-24-04 : System Alarm Report Notification Time Setup
Set the month (00=disabled, 01-12), day (00-31), hour (00-23), and minute (00-59) that the alarm report
should print. Up to 12 time settings can be programmed (01-12). This report will indicate both major
and minor alarms.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-3

Feature Setup / Programming
Alarm Reports
Printing Reports - in addition to the Basic Programming above
➻ 90-12-01 : System Alarm Output - Output Port Type
Define the output port to be used as the output for system alarm report (0=no setting, 1=NTCPU COM
port, 2=NTCPU USB port, 4=CTA/CTU adapter). Set the baud rate for the COM port in Program 10-
21-02. The system can have up to 50 reports.
➻ 90-12-02 : System Alarm Output - Destination Extension Number
If the output port (90-12-01) is a CTA or CTU, enter the extension number with the CTA/CTU connection.
➻ 90-12-03 : System Alarm Output - Output All Alarm Reports
Entering 1 will print all the alarm reports.
➻ 90-12-04 : System Alarm Output - Printout New Alarm Reports
Entering 1 will print all new alarm reports.

EMailing Reports - in addition to the Basic Programming above

➻ 10-12-01 : NTCPU Network Setup - IP Address
Select the IP address for the IP connection (default: 172.16.0.10). A static IP address is required by the
NTCPU. The system must be reset in order for the change to take effect.
➻ 10-12-02 : NTCPU Network Setup - Subnet Mask
Select the Subnet Mask to be used by the IP server (default: 255.255.0.0).
➻ 10-12-03 : NTCPU Network Setup - Default Gateway
If required, select the default gateway IP address to be used when using a router (default: 0.0.0.0).
➻ 90-11-02 : System Alarm Report - Report Method
When alarm reports are to be EMailed, set this option to “1”.
➻ 90-11-06 : System Alarm Report - SMTP Name
4 Set the SMTP name or IP address (up to 255 characters/numbers) (ex: smtp.yourisp.com). Contact your
ISP (internet service provider) for the correct entry if needed.
➻ 90-11-07 : System Alarm Report - SMTP Host Port Number
Set the SMTP host port number (0-65535). Contact your ISP (internet service provider) for the correct
entry if needed. Usually, the default entry of 25 can be used.
➻ 90-11-08 : System Alarm Report - To Address
Set this EMail address to which the report should be sent (up to 255 characters).
➻ 90-11-09 : System Alarm Report - Reply Address
Set this EMail address to which any replies should be EMailed (up to 255 characters).
➻ 90-11-10 : System Alarm Report - From Address
Set this EMail address from which the report is being sent (up to 255 characters). This option is
required for the EMail function to work.
➻ 90-11-11 : System Alarm Report - DNS Primary Address
Set the DNS primary address (0.0.0.0-255.255.255.255).
➻ 90-11-12 : System Alarm Report - DNS Secondary Address
Set the DNS secondary address (0.0.0.0-255.255.255.255).
➻ 90-11-13 : System Alarm Report - Customer Name
Enter a name which will be used to identify the particular system (up to 255 characters).
➻ 90-25-01 : System Alarm Report CC Mail Setup
Set up to five additional destinations which can receive copies of the report.

4-4 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

inDepth Lite/inDepth/inDepth+
inDepth Lite/inDepth/inDepth+

Introduction
Welcome to inDepth MIS, a Call Center Management tool which provides real time status information, cumulative perfor-
mance statistics and a range of historical reports to help you manage the people in the Call Center and the level of service you
provide to your customers. The system uses the WindowsTM Graphical User Interface (GUI) giving it a look and feel which is
consistent with other WindowsTM products you may use. This manual is directed toward those familiar with WindowsTM and
NEC’s Aspire telephone systems and its programming.

The inDepth Management Information System (MIS) computer software enhances the ACD capabilities of the NEC’s Aspire
phone systems. Using the WindowsTM-based program, real time statistics and reports are available to a customer providing
ACD group traffic patterns and usage. The inDepth software is designed with a high degree of flexibility to suit the needs of a
wide range of call centers. To allow even more flexibility, there are three levels of the inDepth software - inDepth Lite, inDepth
and inDepth+.

The inDepth Lite software provides small or startup organizations the ability to choose from six different management reports
and four different status options to appear on-screen in the display window. Only a single screen template can be created and

4
saved.

The inDepth software offers many of the MIS capabilities of inDepth+ but is streamlined for more modest ACD applications.
The inDepth provides a single real time screen template that may include up to 14 different status windows, up to seven reports
and can track report data for up to one full month. Customized reports may be created, but the template for a report may not be
saved. Although loaded with ACD/MIS capabilities like Report View/Print and Audible/Visual Alarms, inDepth excludes the
ability to run certain reports as well as the ability to connect multiple inDepth computers. In addition, there are limits on the
number of real time screens available and wallboards are not supported.

The inDepth+ software is the most comprehensive and capable ACD/MIS package and offers 30 different reports, the ability
to create and save an unlimited number of customized report templates and it includes one (1) inView user license.

The type of license assigned to the PC dongle determines which inDepth software is available to the user.

Throughout this section, unless otherwise noted, references to the inDepth Lite, inDepth or inDepth+ will be made as
“inDepth”.

The inDepth software is made up of three main components; Real Time Displays, the Reporter, and the Configurator. Commu-
nicating through the Open Application Interface (OAI), inDepth provides an extensive set of user-configurable Real Time Win-
dows and Reports.

For details on using the Configurator, Real Time Displays, Reports, and Wallboards, refer to the inDepth Lite/inDepth/
inDepth + Manual, P/N 0893230.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-5

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

inDepth Real Time Displays

The Real Time Displays show important data concerning calls entering the call center in several formats, including:
● Real Time Status Window
Displays vital agent status, state and connection information.
● Real Time Statistics Window
Provides a visual performance summary for lines, agents and ACD groups.
● Call Queue and Wait Time Windows
Shows the number of calls waiting and the longest wait time, as well as the number of calls answered and aban-
doned.
● inViewTM LAN Wallboard
Provides real-time status and wallboard views of the call center’s performance to all PCs attached to a Local Area
Network (LAN).
● Wallboard Template (inDepth+ only)
Motivates and informs agents through a dynamic display of real time statistics and messages.

The Reporter
The Reporter is the source for information about each agent’s activity. This allows ACD system administrators to cre-
ate fully-configurable reports for display and printing. The reports can include traffic reports, event/activity reports,
utilization reports, contention reports, agent-based reports, wait time profiles, etc. Each report format is saved as a

4
template and can be started or stopped at any date and time.

The Configurator
The Configurator is the place to create the settings for the software. In the Configurator, devices and groups of devices
are created, shifts are created, real call thresholds are set, and passwords are set. All the editing and programming for
the inDepth is done within the Configurator.

Common Configuration
The inDepth MIS and inDepth Reporter run over the top of a common configuration database that defines what lines,
DID numbers, extensions, agents and their corresponding groups the system is monitoring.

The inDepth Configurator manages this common configuration database. The inDepth Configurator can be password
protected to stop unauthorized access. Also, on networked systems, it is possible to setup the network of inDepth MIS
and Reporter applications to have just one common configuration database.

4-6 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

Features Offered with the inDepth Lite Software

Note: Currently, inDepth Lite does not support multiple ACD group log-ons by an ACD agent or Uniden
H.323 phones (as P codes are not provided by the telephone).

● Seven different types of real time windows:

Status
- 2 different types of status displays
● agent status
● extension status
Statistics
- 4 different types of statistics displays
● agent group statistics
● extension group statistics
● extension statistics
● line group statistics
Large Character Windows
- 37 different parameters may be displayed using the Large Character windows

The displays may be configured to report on individual devices, device groups, or on a supergroup
(group of groups).

The only limit to the number of windows that can be displayed at any one time is the size of the

●
screen and the size of each window.

One real time template can be created and saved at any time using any number of windows.
4
● Six types of reports available.
Reports can be viewed on screen and printed, but may not be saved.
- Agent Traffic Report
- Agent Group Traffic Report
- Agent Group Traffic Profile Report
- Agent Utilization Report
- Line Group Traffic Report
- Line Group Traffic Profile Report

● Reports cover a maximum period of 31 days.

The maximum date range of an individual report is 31 days. To view data over a period of a year, it
is necessary to compile 12 consecutive reports (each of a period of 31 days). The report information
can be printed going back to the time of installation as long as that information has not been deleted
or archived.

● Reports can be detailed to a minimum of one minute.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-7

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

Features Offered with the inDepth Software

Note: Currently, inDepth does not support multiple ACD group log-ons by an ACD agent or Uniden
H.323 phones (as P codes are not provided by the telephone).

● Fourteen different types of real time windows:

Status
- Three different types of status displays
● agent status
● extension status
● line status
Statistics
- Eight different types of statistics displays
● agent statistics ● DID statistics
● agent group statistics ● DID group statistics
● extension statistics ● line statistics
● extension group statistics ● line group statistics
Large Character Windows
- More than 300 different parameters may be displayed using the Large Character windows
Graphical Displays
- Two different types of graphical displays
● Wait Time graphs

4
● Call-In Queue Graphs

The displays may be configured to report on individual devices, device groups, or on a supergroup (group of
groups).

The only limit to the number of windows that can be displayed at any one time is the size of the screen and the
size of each window.

● One real time template can be created and saved at any time using any number of windows.

● Seven types of reports available.

Reports can be viewed on screen and printed, but may not be saved.
- Line Group Traffic Report
- Line Group Traffic Profile Report
- Agent Traffic Report
- Agent Traffic Profile Report
- DID Group Traffic Report
- DID Group Traffic Profile Report
- Wait Time Distribution Report

● Reports cover a maximum period of 31 days.

The maximum date range of an individual report is 31 days. To view data over a period of a year, it is necessary
to compile 12 consecutive reports (each of a period of 31 days). The report information can be printed going back
to the time of installation as long as that information has not been deleted or archived.

● Reports can be detailed to a minimum of one minute.

4-8 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

Features Offered with the inDepth+ Software

Note: Currently, inDepth+ does not support multiple ACD group log-ons by an ACD agent or Uniden
H.323 phones (as P codes are not provided by the telephone).

● Fourteen different types of real time windows:

4
●

The displays may be configured to report on individual devices, device groups, or on a supergroup (group of
groups).

The only limit to the number of windows that can be displayed at any one time is the size of the screen and the
size of each window.

● Any number of real time templates can be created and saved at any time using any number of windows.
If a window layout contains too many windows to be visible on the screen, then the windows are moved to
the top left-hand corner and a warning message box will be displayed.

● There are 30 types of reports available.

Reports can be viewed on screen, printed, and saved.

● The maximum period of an individual report is 1 year, except event reports which have a maximum of 10,000
events.

● Reports may be exported in comma delimited format to spreadsheet packages like ExcelTM or Lotus 123TM, where
information may be displayed in graphical format.

● The inDepth database may be exported (in call record format) to a 16-bit ODBC compliant database for further
analysis.
Note: The ODBC is installed when the inDepth+ program is installed. However, the ODBC drivers are not
installed. Therefore, to use the ODBC option within the Reporter, the user must install the relevant ODBC driver
for their particular database.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-9

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
● The use of Wallboards is supported.
inDepth+ supports physical wallboards. Up to six wallboards may be connected to each real-time client. Wall-
board drivers supplied are compatible with the Shorekarn Messagemaker and a range of Spectrum, Inc. wall-
boards, including:
❍ Shorekarn Messagemaker 2x16
❍ Shorekarn Messagemaker 4x16
❍ Shorekarn Messagemaker 2x21
❍ Shorekarn Messagemaker 4x21
❍ Spectrum 215C/1512 1x15
❍ Spectrum 320C/1023 1x20
❍ Spectrum 4120C/3214 2x20
The use of wallboards allow information to be quickly distributed to all agents, advising of a critical status for
numbers of call in queue, wait time, etc.

● Multiple real-time clients are supported.

4-10 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

Features Offered with inDepth Lite, inDepth and inDepth+

Software
● License Options
The product is protected by means of a software protection device (dongle). It is possible to restrict the following
options by means of this dongle:
● Type of software (e.g. inDepth Lite, inDepth or inDepth+). The software is auto-configuring
with respect to the license contained within the dongle, i.e. there is one software distribution;
the type of inDepth software is controlled by the dongle.
● Wallboard (message board) - may be enabled or disabled
● Expiry date. An expiry date may be set in the dongle. The software will cease to function after
this date.
● Number of real-time clients
● Number of reporting clients
● Number of inView clients
● Number of agents
● Number of extensions

inDepth products may operate up to 1000 agents, with 1000 extensions, 1000 DID’s, and 1000 lines but are lim-
ited to the capacity of the telephone system. Up to 500 groups and 500 supergroups are supported.

Aspire S:
- ACD: Not Supported
- Lines and Extensions: 8x50

Aspire M/L/XL:
4
- ACD Agents: 512
- ACD ID Codes: 512 [Program 41-18]
- Lines and Extensions: 200x512

● Remote Access
Remote access is supported by all inDepth products. To use this feature, an additional remote access package,
such as PC AnywhereTM is required by the user and the Technical Support center. This allows a technician to dial
in remotely to the system to make programming changes.

● Help File
There is a comprehensive context-sensitive help file with all inDepth products which provides users with imme-
diate on-line assistance on operation and programming.

● Alarms
Audible and visual alarms may be programmed at the individual device or group level. They enable the supervi-
sor to continue with their daily activities with the knowledge that any problems will be highlighted by means of
an audible or visual alarm.

● Password Protection
Password protection of the product configuration, exit of the product, real-time screen templates and reporting
templates is standard. Additional security has been added by the introduction of security groups.

● Flexible Reporting
Reports can be compiled using statistics relating to any shift pattern, as defined by the call center manager. When
compiling a report, the user defines the time period over which the report is compiled. This period may be
defined to the nearest minute and is not limited to any time boundaries. For example, a report can cover the

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-11

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
period from 11:04 p.m. on Wednesday, May 21st to 3:43 p.m. on Tuesday, June 3rd and can be set so it only
includes information relating to the call center’s night shift.

The resolution of event reports (inDepth+ only) is to the second. For profile reports, the user may set the resolu-
tion to any integral value of minutes, hours, days or weeks.

● Snap-to-Grid Alignment Tool

Once in edit mode, the user may choose whether to show a grid in the background. A snap-to-grid alignment tool
is provided as an option for use with the parameter windows. The user may adjust the spacing of the grid lines.

● Automatic Reporting
The Automatic Reporting feature of inDepth enables reports to be generated at user-defined times (and intervals).
There is a choice of outputs available; more than one output option can be selected at any one time.

● inViewTM LAN Wallboard

The inViewTM LAN Wallboard is a Windows-based product which can show two different views and be custom-
ized using standard Windows tools, such as “click and drag”, toggle buttons and a tool bar. It provides real-time
wallboard and status views of a call center’s performance to all PCs attached to a LAN. A special inDepth license
is available that allows the agents access to the inViewTM Wallboard.

● Upgrading Software Allows Previously Collected Data to be Used

Reports may be compiled even after software upgrades (including upgrades from inDepth to inDepth+) using
data collected from the original installation date of the inDepth (as long as that information has not been deleted).
If a new report is added to the inDepth products, it can be used to analyze all the previously collected inDepth

4 ●
data.

Automatic Configuration
All individual devices will automatically be identified and added to the product configuration as they appear.
These devices then simply require grouping according to user requirements.

● Output Options
● Print - After the report has been generated, it will automatically be printed to the inDepth
default printer.
● Close on Completion – After the report has been generated or has completed any other output
options selected, the report will be removed from the inDepth Reporter screen.
● Save to file – The report will be saved after being generated to the file name specified. Every time
this report is generated, the name will be overwritten. (Only available on inDepth+)
● Export to file – This is similar to Save To File but it will create a text file which can be opened in
another application such as a spreadsheet package. (Only available on inDepth+)

The reports may be scheduled to output a report every hour, day or week at a specified time. There are advanced
scheduling options which include more control over interval, frequency, commencement date and period of the
report.

● Replaceable Splash Screen Graphic

The splash screen (the opening inDepth screen) is stored as a bitmap (LOGO.BMP) in the installation folder.
This file can be replaced with any BMP file you choose.

● Evaluation Period - Aspire Version Only

With software version 3.10 or higher, the inDepth+ software can be run in evaluation mode without a dongle for
30 days from the point of installation. In this mode, inDepth will run with 1 Supervisor, 1 Reporter, and 5 inView
licenses. To update to a licensed version, simply purchase the inDepth dongle and install it on the PC. No soft-
ware change is required.

4-12 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

inDepth Feature Comparison Chart

inDepth Lite inDepth inDepth+
Alarms ✔ ✔ ✔
Automatic Reporting (Scheduler) ✔ ✔ ✔
Back Up Capabilities ✔ ✔ ✔
Calls in Queue Graphs No 5 5
Flexible Reporting ✔ ✔ ✔
Help File ✔ ✔ ✔
inViewTM LAN Wallboard Optional Yes Yes
Large Character Displays 37 320 320
License Options 1000 Agents 1000 Agents 1000 Agents
Password Protection ✔ ✔ ✔
Real Time Templates 1 1 Unlimited
Remote Access PC Anywhere PC Anywhere PC Anywhere
Reports 6 10 30
Report Detail 1 Minute 1 Minute 1 Minute
Report Export
Statistics Displays
No
4
No
8
Excel, Lotus, etc.
8 4
Status Displays Agent and Agent, Extension Agent, Extension
Extension and Line and Line
Sub-Supervisor No No 100
Time Length For Reports 31 Days 31 Days 366
Upgrading of Software ✔ ✔ ✔
Wait Graphs No 5 5
Wallboards No No Yes
Windows Displayed Statistics Statistics Statistics
Status Status Status
Large Character Large Character Large Character
Graph Graph
Compatible with: ✔ ✔ ✔
Windows XP, Windows NT,
Windows 2000 Professional,
Windows 2000 Server,
Windows 2003 Server

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-13

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

inDepth - Version 2 vs. Version 3

Version 2 Schematic
With a single license, all applications are installed on the same PC.

Real Time MIS Reporter LAN

inDepth Link Other applications across the LAN

Version 3 Schematic
With a single license, each application (Real Time MIS or Reporter) can be installed on separate PCs.

Real Time MIS Reporter

LAN
Gateway Other applications across the LAN

4-14 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

Hardware and Software Requirements

The following is a list of hardware and software required to run the inDepth software with the NEC Aspire S and M/L/XL System:

● Aspire Cabinet with station and trunk cards (Loop Start, Ground Start, DID, T1, etc.)
● LAN connection from the inDepth PC to the Aspire cabinet
(Aspire S requires an ENTU PCB, P/N 0891053, for LAN connections.
Aspire provides a LAN connector (CN15) on the NTCPU or use an 8SHUBU PCB, P/N 0891021.)
The maximum length should not exceed 328 feet (100 meters).
● ACD group or groups set up and running (Aspire only)
● M.I.S. inDepth/inDepth+ software dongle
● inDepth software version 3.10.500.1 or higher

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-15

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

- With Windows 2000 or Windows XP using inDepth version 2.xx, a driver update is required. This driver update can
be obtained from the NEC web site (web address: www.necii.com) in the Software Library.

4-16 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
Additional Setup Requirements - TCP/IP
● Each PC must have TCP/IP installed
● Each inDepth PC must have a unique IP address
● If running a networked inDepth system, each inDepth PC must be able to communicate with each other
inDepth PC via TCP/IP.
● It is recommended that name resolution be implemented.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-17

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

4-18 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

inDepth Part Numbers

● inDepth Software:
0892144 Aspire inDepth Lite Software and Dongle
0892102 Aspire inDepth Software and Dongle
0892103 Aspire inDepth Plus Software and Dongle
0892125 Aspire inDepth Supervisor
0892153 inDepth Upgrade i-Series to Aspire

● inView Software ● inView Upgrades

0892126 inView for 5 Agents 0892134 inView Upgrade to add 5 Agents
0892127 inView for 10 Agents 0892135 inView Upgrade to add 10 Agents
0892128 inView for 15 Agents 0892136 inView Upgrade to add 15 Agents
0892129 inView for 20 Agents 0892137 inView Upgrade to add 20 Agents
0892130 inView for 25 Agents 0892138 inView Upgrade to add 25 Agents
0892131 inView for 30 Agents 0892139 inView Upgrade to add 30 Agents
0892132 inView for 40 Agents 0892140 inView Upgrade to add 40 Agents
0892133 inView for 50 Agents 0892101 inDepth/inDepth Plus/Demo CD

Information Flow

As the inDepth program and the telephone system work together, prior to installing the inDepth software, be sure to
have the following information available:
● Software level of the telephone system
● Telephone system configuration (trunk cards, station cards, and their types)
● Number of lines connected to the system and their types (loop, ground start, DID, T1 DNIS)
● Number of extensions connected to the telephone system
● Number of agents and their log-in PIN numbers
● The configuration for the PC which will be running the inDepth software
● The software level and type of the inDepth software

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-19

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

Installation

Setting Up the inDepth Computer

1. Follow the instructions included with the computer for equipment installation.
2. The inDepth computer should not be turned off. Powering down will cause the following results:
- The system will not log any call data.
- In a network, when a client tries to start inDepth, they will receive an error message.
- In a network, if the server is shut down while clients are running inDepth, then the clients will
fail and receive an error message.
3. If you have a serial mouse, there could be a possibility that the mouse could lock up when the computer is restarted
due to a port conflict unless you make an adjustment in your inDepth installation.
Mouse Types:
● Bus Mouse - This is an older type of mouse. It will have a small 8-pin round connector with one side
flat. This type has a special interface that connects to the motherboard of the computer and has its own
configuration.
● PS2 Mouse - This is used in such computers as IBM, Dell, etc. They are also used in laptops. This type
has a small 6-pin round connector and has its own configuration.
● Serial Mouse - This is a standard type of mouse which uses a serial port, base address, and has its own
interrupt (or IRQ). This type has 9-pin D-Type connector.

4 Setting Up the Aspire S/Aspire System and the PC for inDepth

1. Make sure ACD on the Aspire system is programmed and running correctly. Refer to the ACD manual (0893402) and
the Aspire Software Manual (0893400). ACD is not available on the Aspire S.
2. Aspire S: Using a network cable with RJ-45 modular connectors on both ends, connect one end into the LAN connec-
tor (CN2) on the ENTU PCB.
Aspire: Using a network cable with RJ-45 modular connectors on both ends, connect one end into the NTCPU’s LAN
connector (CN15) or to an available LAN connector on the 8SHUBU PCB.
3. Connect the opposite end of the cable into the PC’s network interface card (NIC).

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4. Program the following:
Program 10-12-01 : NTCPU Network Setup
Set the IP address for the NTCPU (by default, this is set to 172.16.0.10).
Program 10-12-02 : NTCPU Network Setup
Set the subnet mask for the NTCPU (by default, this is set to 255.255.0.0).
Program 10-13-01 : In-DHCP Server Setup
If the NTCPU’s DHCP server is to be used to decide the IP address, set this option to ‘1’. If the IP address and subnet
mask entered in Program 10-12-01 and 10-12-02 are to be used, set this option to ‘0’.
Program 10-20-01: LAN Setup for External Equipment
Define the TCP port (10-20-01) and Keep Alive Timer (10-20-03) for the inDepth (External Device = 2 [ACD MIS],
TCP Port 0-65535 [default: 0], Keep Alive Time 1-255 seconds [default: 30]). The TCP Port must match the port used
in the inDepth Aspire Setup window (Accessed by clicking START ☞ PROGRAMS ☞ INDEPTH ASPIRE MIS
{US} ☞ INDEPTH ASPIRE SETUP). By default in the inDepth program, the port is set to 4000.
Program 41-01-03 : System Options for ACD - ACD MIS Connection Ports
Set the ACD MIS connection port to option 3 - LAN (NTCPU).
Program 41-01-02 : System Options for ACD - Login ID Code Digit (Aspire Only)
The ACD ID Code can be between 1 - 20 digits in length. If this option is set for a 3-digit code, for example, this will
prompt an ACD agent to enter a 3-digit pin code for the inDepth software to recognize the ACD agent.
Program 41-17-01 : ACD Login Mode Setup (Aspire Only)
If AIC codes are to be used for agent logins, define the log-in mode (0=normal log-in mode, 1=AIC log-in mode).
Currently, inDepth does not support multiple ACD group log-ons by an ACD agent.
Program 41-18-01 : ACD Agent Identity Code Setup (Aspire Only)
For each agent, define the AIC code, default ACD group number, and ACD group number in the 8 time modes.
5. As the Aspire system uses a LAN connection to the PC, an IP address and the subnet type must be assigned to the PC.
The IP address and subnet mask are determined by the Aspire system in Programs 10-12-01 and 10-12-02. If the PC

6.
is already connected to a network and you are connecting to the NTCPU through a hub or router, please check with
your network manager to determine the IP address that should be used.
The following information is based on a stand-alone PC using Windows XP connected to the Aspire, with the Aspire
4
using the default settings for the IP address and subnet mask (Program 10-12-01: IP Address 172.16.0.10 / Program
10-12-02: Subnet Mask 255.255.0.0).
a. To change the TCP/IP information, click START ☞ SETTINGS ☞ NETWORK CONNECTIONS.
The following window appears.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-21

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
b. Right-click on the LOCAL AREA CONNECTION icon and click on PROPERTIES.

4 c. In the list of items, click on the INTERNET PROTOCOL (TCP/IP) and then click on PROPERTIES.
d. In the Internet Protocol (TCP/IP) Properties window that appears, click on USE THE FOLLOWING IP
ADDRESS button and enter the following:
IP Address: 172.16.0.100
Subnet Mask: 255.255.0.0

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inDepth Lite/inDepth/inDepth+
e. Click OK and close the INTERNET PROTOCOL window.
f. Click OK and close the LOCAL AREA CONNECTION PROPERTIES window.
g. Close the NETWORK CONNECTIONS window.
7. From the PC connected to the Aspire system, open a DOS window and display a “C:\” prompt.
To Open a DOS Window:
a. Click on START.
b. Highlight PROGRAMS.
c. Highlight ACCESSORIES and click on DOS PROMPT or COMMAND PROMPT (depending on your
operating system).
8. At the C:\ prompt, enter “Telnet” plus the IP address of the Aspire system set in Program 10-12-01) and the port num-
ber for the LAN (set in Program 10-20-01). For example, with the default IP address, the entry would be “Telnet
172.16.0.10 7625”.
9. Place a call to an extension (Aspire S) or ACD group (Aspire). The data should appear on the monitor which indicates
the Aspire P codes are being received. This is required for the inDepth to recognize calls.
This will ensure that the Aspire system is operating correctly and sending the data to the inDepth computer.
The inDepth dongle should not be installed at this point or you may not see the P codes.
10. If the P codes are displayed, close the DOS window. If the P codes are not displayed, check the physical connection to
the system and the check the system programming. Repeat steps 5 and 6.
11. Plug the inDepth dongle into the computer’s parallel port. A printer can then be connected to the dongle to print the
inDepth reports.
Unless a printer is connected to the dongle, there are no further connections to the dongle.
12. Install the inDepth software onto the inDepth computer. Refer to page 2-14.
The inDepth must be defined with the Aspire’s LAN address before a connection can be made.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-23

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

Installing inDepth Lite\inDepth\inDepth+ Software

Before installing/upgrading the inDepth software, all applications must be closed.

Note: After installing the inDepth software, any remaining COM ports will be disabled for all other func-
tions. (If inDepth is removed you can enable the COM ports by doing the following: From the START menu, high-
light PROGRAMS-INDEPTH MIS (US) and click on INDEPTH SETUP. Click on the EVENT SOURCE tab and
set the PORT NUMBER to <NONE>. If you wish to reinstall inDepth, reverse these steps.)
Note: The IP address for the NTCPU’s LAN connector must be entered in the inDepth Setup. This will be
requested during the installation process, but can be changed later by selecting INDEPTH SETUP from the
inDepth program group in the Windows Start Menu (START ☞ PROGRAM ☞ INDEPTH ☞ INDEPTH SETUP).
Select the Phone System Connection tab. This is available for the Server PC only. This indicates the network port
number and the IP address of the Aspire system. The Aspire default for this is set at port 0 and IP address
172.16.0.10, but it can be changed. Refer to Program 10-12-01 for the IP address and Program 10-20-01 for the
port number.

TCP/IP
TCP provides reliable byte stream communication between pairs of processes in hosts attached to interconnected net-
works. It is the portion of the TCP/IP protocol suite that governs the exchange of sequential data. IP provides the
addressing needed to allow routers to forward packets across a multiple LAN inter-network. If these protocols are not
installed, inDepth will not run and the PC may act erratically.

4 The inDepth software requires that the system has TCP/IP protocols installed. Install the TCP/IP protocols before
proceeding with the installation. If you already have TCP/IP installed, use the steps below to confirm that it is work-
ing correctly. If you need to install TCP/IP, the Windows installation disks will be required.

Installing TCP/IP with Windows 9x or Higher

1. From the START menu, click on CONTROL PANEL then double-click on NETWORK.
If the TCP/IP protocols are already installed, it will be shown under the CONFIGURA-
TION tab. If it’s already installed, skip to UPGRADING INDEPTH SOFTWARE or PREPAR-
ING THE PC FOR INDEPTH.
2. Windows 9x or Higher:
Click ADD. Select PROTOCOL, then click ADD. Click Microsoft in the Manufacturers col-
umn, and then click TCP/IP. Click OK.
Windows NT:
Select PROTOCOL, then click ADD. Choose the TCP/IP protocol from the list and then
click OK.
3. Select ADAPTER and click ADD.
4. Under Manufacturers, select MICROSOFT, the select DIAL UP ADAPTER in the Network
Adapters column. Click OK.
5. When prompted for the Windows disk(s), insert the disk and follow the instructions on the
screen.
6. Reboot the computer.

To Confirm TCP/IP Installed Correctly

1. From the START menu, click on PROGRAMS and select MS-DOS PROMPT.
2. Enter PING 127.0.0.1 and press ENTER.
If you see REPLY FROM 127.0.0.1, TCP/IP is correctly installed.
3. Type EXIT to close the MS-DOS window.
You can now proceed with either UPGRADING INDEPTH SOFTWARE or PREPARING
THE PC FOR INDEPTH.

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Preparing the PC for inDepth
Also refer to page 4-20 for additional PC settings.

PC Power Management
Power Management must be disabled on the server PC. This is accessed through the Control Panel.

1. From the WindowsTM menu, click START. Highlight SETTINGS and click on CONTROL
PANEL.
2. Double-click on the POWER MANAGEMENT icon.
3. Make sure that SYSTEM STANDBY, TURN OFF MONITOR, and TURN OFF HARD
DRIVES are set to NEVER.

PC Network Identification (Computer Name)

A PC connected to a network must have a name by which it can be identified on the network. The
computer name is used by inDepth for licensing purposes. The PC can belong to either a Work-
group or an NT Domain. Please see the Systems Administrator for further information.

The computer name should be something that is easily recognizable on the network (i.e.,
INDEPTHPC). The name must contain at least one letter character and must not contain any char-
acters such as spaces or punctuation marks.

File and Print Sharing - Windows 9x Only

File and print sharing is a network service within Windows 9x and, therefore, must be installed to
enable the sharing of directories for the inDepth installation. 4
1. From the WindowsTM menu, click START. Highlight SETTINGS and click on CONTROL
PANEL.
2. Double-click on the NETWORK icon.
3. Click on the FILE AND PRINT SHARING button.
4. Select the file sharing option to allow access to files across the network and select the printer
sharing option to allow others to use your printer.
5. Click OK.

Administration Privileges/User Profiles - Windows NT Only

The Logged On user must have sufficient rights to install NT Services and have the rights to Load
and Unload Device Drivers. The right to install services is necessary to install the Sension License
Server and Sension Gateway services.

Upgrading inDepth Software

Upgrading the inDepth software is only possible if the existing machine(s) are running Windows ME, XP or Windows
NT. If they are not, then it will be necessary to upgrade the operating software of the computer. Also refer to Upgrad-
ing Your License (page 4-43).

1. Shut down all open applications. This includes any PC’s that are networked by the inDepth
program.
2. Carefully remove the existing dongles from all the PC(s).
3. Connect the new dongle to the machine chosen as the inDepth Server.
4. Before performing any upgrade, back up the existing configuration and data (if possible) to a
temporary directory on the hard drive, or more preferably, a storage area on the network.
5. Continue with PRODUCT INSTALLATION.

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inDepth Lite/inDepth/inDepth+
Product Installation
When installing the inDepth MIS, various configurations are possible. Select the configuration that is most appropri-
ate for installation.

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Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-27

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
inDepth Server Installation
With Windows XP, even when installing inDepth as a stand-alone computer, the computer must be connected
to a LAN in order for the installation to complete correctly (this is required for TCP/IP).

1. Make sure the telephone system is connected to the inDepth PC using either a LAN cable.
2. Insert the dongle into the parallel port.
If a printer is to be attached to this PC, then the printer should be connected to the con-
nector at the back of the dongle.
3. Insert the inDepth MIS CD-ROM into the drive. If the PC is configured to auto play CD-
ROMs, a menu screen will appear and offer a choice of installing the live software, demo soft-
ware, or to view the explore the CD. If the auto play option is disabled on the PC, browse and
double click on the Autorun.exe file.
With software version 3.04, both the inDepth and inDepth+ software is included on the
installation CD. The type of dongle installed determines which version of the inDepth software
is installed. With software 3.11.100.0, the installation CD also provides inDepth Lite ability.
With software version 3.10 or higher, the inDepth+ software can be run in evaluation
mode without a dongle for 30 days from the point of installation. In this mode, inDepth+ will
run with 1 Supervisor, 1 Reporter, and 5 inView licenses.

4. After selecting the option to install the software an installation wizard will appear: Click NEXT.
Depending on your inDepth version, you may see a message advising you that the dongle
license needs to be upgraded. This would be required, for example, when upgrading to version
3.04 or higher. If you have the new license key, enter it and click OK. If you do not, contact
your dealer for details on obtaining a new license key.

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On each screen, the installation process can be progressed by reading the instructions on-
screen and pressing the Next button. Some of the following screens may be slightly different,
depending on the version of inDepth you are installing.

5. The installation program will display the same Name and Company information with which
Microsoft Windows has been registered. Click on the boxes and change the information if
necessary.
4

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Feature Setup / Programming
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6. Choose the installation type for this PC. If the PC has the dongle attached to its parallel port,
and has the event stream from the telephone switch connected to it, then it will be the Server.

7. The path box determines the installation path for the program files and should be a path on a

4 local drive of the PC. To change the path, type in a new path or press BROWSE to search for
the location. If the default location is acceptable, click NEXT.
If the installation is an upgrade of an existing inDepth program, the existing directory will
appear. This will allow the existing configuration to be used. To load the program using the
default configuration, enter a new directory for the program installation.

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8. At this point, both the CONFIG and the DATA folders must be shared. This will allow
inDepth clients to share the configuration and share the collected data for reports.
With inDepth software version 3.04 or higher, the program installation has been
changed to automatically detect sharing, and if enabled on the PC, the CONFIG and DATA
files are automatically shared. Skip to Step 10.
If for some reason the directories are already being used, the share names will start at
MIS_DATAo and MIS_CONFIGo and increase the last digit until an unused name is found.

9. The installation wizard will take you to Windows Explorer showing the directories to be
shared. Sharing is enabled by selecting the directory, pressing the right-mouse button and
then selecting the “SHARING” option. Make sure that the directories are shared with FULL,
4
read and write access. Once the directories are shared, proceed by clicking NEXT on the
installation wizard.

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Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
10. Select the products you wish to have installed. Only licensed products will be able to run.

11. Select the TCP port (defined in Program 10-20-01) and the IP address of the Aspire (defined in
Program 10-12-01). Click FINISH.

4 This information can be changed at any point after the installation by selecting INDEPTH
SETUP from the inDepth program group in the Windows Start Menu (START ☞ PROGRAM ☞
INDEPTH ☞ INDEPTH SETUP). Select the Phone System Connection tab. This is available
for the Server PC only.

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12. In the ADDITIONAL OPTIONS window, check the box if you want the inDepth to run auto-
matically whenever the computer is started. Uncheck this box if the inDepth is to be started
manually by the user.

13. A review of installation options will be presented.

14. Click FINISH to proceed with the installation of the program files. Once the installation pro-
gram has copied all the files to the hard drive, the installation will prompt you to click OK to
finish the installation.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-33

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
Client (Sub-Supervisor) and inView Installation
Note: When installing only the inView LAN Wallboard, follow the installation as per the client, selecting only
the inView LAN Wallboard option and de-selecting the other options.

On each screen, the installation process can be progressed by reading the instructions on-screen and press-
ing the Next button. Some of the following screens may be slightly different, depending on the version of inDepth
you are installing.

A client can only be installed when a server is already in place on the network.

1. Insert the inDepth MIS CD-ROM into the drive. If the PC is configured to auto play CD-ROMs, a
menu screen will appear and offer a choice of installing the live software, demo software, or to view the
explore the CD. If the auto play option is disabled on the PC, browse and double click on the Auto-
run.exe file.
With software version 3.04, both the inDepth and inDepth+ software is included on the
installation CD. The type of dongle installed determines which version of the inDepth software
is installed.
With software version 3.10 or higher, the inDepth software can be run in evaluation mode
without a dongle for 30 days from the point of installation. In this mode, inDepth will run with
1 Supervisor, 1 Reporter, and 5 inView licenses.

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2. After selecting the option to install the software an installation wizard will appear: Click NEXT.
Depending on your inDepth version, you may see a message advising you that the dongle
license needs to be upgraded. This would be required, for example, when upgrading to version
3.04 or higher. If you have the new license key, enter it and click OK. If you do not, contact
your dealer for details on obtaining a new license key.
On each screen, the installation process can be progressed by reading the instructions on-
screen and pressing the Next button. Some of the following screens may be slightly different,
depending on the version of inDepth you are installing.

4
3. The installation program will display the same Name and Company information with which Microsoft
Windows has been registered. Click on the boxes and change the information if necessary.

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Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
4. Please note that the wizard will automatically select the SERVER installation. This must be changed to
CLIENT.

5. Choose a different path if required, or press NEXT to accept the default.

6. The next step involves pointing the Client to the CONFIG folder present on the inDepth server. Use the
browse buttons to search the network for the inDepth server and the folders. Follow the instructions on
screen.

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7. Select the products required for the installation. Only licensed products will be able to run.

8. In the ADDITIONAL OPTIONS window, check the box if you want the inDepth to run automatically
whenever the computer is started. Uncheck the box if the inDepth is to be started manually by the user.

9. A review of installation options will be presented. Click FINISH to proceed with the installation of the
program files. Once the installation program has copied all the files to the hard drive, the installation
will prompt you to click OK to finish the installation.

10. When starting inDepth for the first time, there is some programming required. Refer to Starting
inDepth for the First Time (page 4-41) for further details.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-37

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
Changing the inDepth Setup Options
To review the way in which the inDepth installation is configured, select INDEPTH SETUP from the inDepth pro-
gram group in the Windows Start Menu (START ☞ PROGRAM ☞ INDEPTH ☞ INDEPTH SETUP).
If you wish to change any options, you must close down all inDepth components first.

In this window, five tabs will be available on the server PC; two tabs on the client PC.

Folders – This is available for the Server PC only. This contains the paths for the logging of data
and the shared configuration. These must be directories on the server PC.

Licensing – This is available for the Server and Client PC. This tab contains the name of the PC to
which the licensing dongle is attached. INSERT allows you to insert a new server name
or number - REMOVE lets you remove it. The PORT number should always be set to
7625. The VALIDATE LICENSE button displays the current licensing contained with
the dongle. This information is for viewing only - no changes can be made here except
in the DIAGNOSTICS tab.
Note: This can only be performed on the PC to which the dongle is physically
attached.
GENERAL tab: This area displays the type of inDepth software installed (inDepth Lite,
inDepth or inDepth+), whether wallboards are available, and the expiration date of the
inDepth program.
CAPACITY tab: This window displays the number of supervisors, agents, reporters, and
extensions for which the inDepth dongle is licensed.
LAN WALLBOARDS tab: This section shows the number of LAN wallboards available
with the current inDepth license.

4 Diagnostics – This is available for the Server PC only. This area allows you to select whether or not
inDepth will store diagnostic information on serial port data and other errors to a file for
troubleshooting inDepth (all serial communications errors are logged regardless of this
setting). You can also determine whether network connections made at the inDepth PC
server will be displayed. These options should only be selected when instructed to do
so.
With inDepth version 3.04 some changes have been made to the Diagnostics:
- diagnostics can be turned on/off without stopping the Gateway
- critical errors are always logged regardless of the diagnostic setting
- auto-configured devices are always logged
- all manual configuration changes are logged
- inDepth Setup only restarts the Gateway when the event source, data directory
or configuration directory is changed

Operational Mode – This indicates whether the product is installed as either a Server or a Client.

Phone System – This is available for the Server PC only. This indicates the network port number and the
Connection IP address of the Aspire system. The Aspire default IP address is set at 172.16.0.10, but
it can be changed (refer to Program 10-12-01). The TCP IP port is set to “0” by default,
but can be changed in Program 10-20-01 (External Device 2). This port number must
match the setting in the inDepth program (set to “4000” by default).

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Sension License Administrator

To View/Validate the Licenses on the Network:

1. From the WindowsTM menu, click START. Highlight PROGRAMS, then INDEPTH MIS. Click on
SENSION LICENSE ADMINISTRATOR.
2. To view the current licensing state, click FILE ☞ CONNECT.
4
3. The SLOW CONNECTION box increases a timeout period. It can be used when a network connec-
tion is slow or there is a lot of network traffic.
The name of the PC to which the dongle is attached should be displayed. If it is not, type it
in the box provided and click OK.
4. To exit, click FILE ☞ EXIT.

To Add A License:
1. Click TOOLS ☞ ADD LICENSE.
2. After adding a new license, the server PC must be rebooted. All the inDepth client PCs will then need
to re-started.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-39

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
Physical Wallboards
Wallboards can be connected to Client and/or Server PCs.

The following wallboards can be used in conjunction with the inDepth software:
● Shorekarn Messagemaker 2x16
● Shorekarn Messagemaker 4x16
● Shorekarn Messagemaker 2x21
● Shorekarn Messagemaker 4x21
● Spectrum 215C/1512 1x15
● Spectrum 320C/1023 1x20
● Spectrum 4120C/3214 2x20

The wallboards can be connected to the inDepth PC using a standard CAT5 UTP network cable. The connection is
made to the PC using a serial port adapter from the cable. This can either be a 9-way or 25-way D socket. Connection
to a PC will require a free serial COM port.

Once the physical connection has been made, it is necessary to point the inDepth software to the correct COM port
and wallboard type. This is achieved by selecting WALLBOARDS ☞ DRIVERS from the top of the real-time screen.

Up to six wallboards can be connected together on one COM port. Wallboards can only be connected to one COM
port on a PC and only wallboards by the same manufacturer can by connected together. To use wallboards from two
manufacturers will require two PC’s running the inDepth Client software.

4 inDepth Configuration
To ensure reliable and accurate statistics and real time displays, the inDepth must be correctly configured. The basic rule is as
follows:
The configuration of every Trunk (line), Extension, Extension Group, Agent, and Agent Pin on
the telephone system should be mirrored in the configuration of the inDepth MIS. This applies
even if the lines or extensions are not part of the ACD group!

After programming the inDepth with the above information, the other options within the Configurator should also be consid-
ered and programmed as required as they can affect the system’s ability to interpret the information gathered.

For more details on configuring the inDepth system, refer to THE CONFIGURATOR section in the inDepth Lite/inDepth/
inDepth+ Manual, P/N 0893230.

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Starting inDepth for the First Time

The first screen you will see when inDepth is opened is the inDepth MIS screen with windows for LINE STATUS: ALL
LINES and EXTENSION STATUS: ALL EXTENSIONS. The defaults are:
Lines ranging from L9001-L9128.
The Aspire S has lines from 1-8. The Aspire has lines from 001-200. The 124i has lines from 01-52. The 384i
has lines from 001-128. The 704i has lines from 001-192.
Extensions ranging from E301-E556.
The Aspire S/Aspire has extensions from 301-499 and 5000-5312. The 124i Commonized has extensions
from 301-799. The 124i Enhanced has extensions from 301-548. The 384i has extensions from 301-556. The 704i
has extensions from 301-499 and 5000-5696.
ACD Agents ranging from A400-A419.
The Aspire S does not support ACD. The Aspire can have 512 ACD Agents.The 124i Commonized can have
36 ACD Agents. The 124i Enhanced can have 72 ACD Agents. The 384i can have 144 ACD Agents. The 704i can
have 512 ACD Agents.
DID’s range from D1000-D1009.
The Aspire S/Aspire can have 20 DID Translation Tables with a total of 2000 entries. The 124i Commonized
can have 4 DID Translation Tables with a total of 200 entries. The 124i Enhanced can have 8 DID Translation
Tables with a total of 800 entries. The 384i can have 8 DID Translation Tables with a total of 1500 entries. The
704i can have 16 DID Translation Tables with a total of 2000 entries.

Each line, line group, extension, extension group, etc., uses the first digit to help differentiate between the different devices, in

4
addition to the preceding letter. For example, using the default settings shown above, “L9” is used to define a line, “E3”, ”E4”,
and “E5” define extensions, “A4” defines an ACD Agent, and “D1” is used for DID’s. The only one that must be kept is the line
setting. The first digit for lines must be “9” in order for the inDepth program to recognize it and consist of only 4 digits (this
does not include the ‘L’). For example, in the Configurator, the entry must be “9XX” (The X represents any other combina-
tion of numbers.). When the lines display in the Real Time Display, they will appear as “L9XXX”. If your numbering plan is
different for extensions, agents, or DID’s, you can change the digits inDepth uses to match your system settings. Refer to THE
CONFIGURATOR section in the inDepth Lite/inDepth/inDepth+ Manual, P/N 0893230.

If ACD Agents are using PIN codes to log in on their phones (Program 41-18-01), the inDepth ACD Agent numbers must
match the codes being used on the telephone system. For example, if the ACD Agents use PIN codes that range from 500-650,
the ACD Agent numbers in the inDepth must be changed to A500-A650.

To make changes in the inDepth programming easier, add all the ACD Agents available in the phone system. If the agents’
numbers are not used, the inDepth will ignore them. This will ensure that the data from any new agents added in the telephone
system will be reflected in the inDepth screens and reports. If a line, DID, agent, extension, or extension has not been previ-
ously configured and it is used, inDepth will automatically add the new item to its configuration so accurate call logging is
maintained. But these automatically added devices may not have the preferences you desire, so it’s best to add all the devices
when initially programming the inDepth.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-41

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+
Editing Agents:
1. From the INDEPTH CONFIGURATOR window, click EXTENSIONS/AGENTS, then click EDIT
AGENTS.
2. The first agent number will be highlighted. Use the down arrow to get to the last available agent. Hold
down the SHIFT key and click on the last agent number.
This will highlight all the agent numbers.
3. Click DELETE AGENTS.
4. Click CREATE AGENTS.
The CREATE AGENTS window appears.
5. In the START AGENT NUMBER box, enter the first agent number in the telephone system.
This number should be the same as what the agents use to log in on the telephone system.
These digits are the agent’s pin code.
6. Click on the NUMBER OF AGENTS box. Enter 1000 (the maximum number of ACD Agent pin
codes allowed in the inDepth program) and click OK.
7. In the AGENT CONFIGURATION window, click OK.
8. In the AGENTS box, click EDIT GROUPS.
9. In the AGENTS box, AG499-ALL AGENTS is highlighted. Click DELETE GROUPS.
10. Click CREATE GROUPS. Enter “1” as the STARTING GROUP NUMBER and click OK.
The Agent Group AG1 is added. This change is necessary in order for the telephone sys-
tem to translate the call data correctly.
The AGENT GROUP CONFIGURATION window appears. The first agent group (AG1)
must be updated to include the agent number changes.
11. With AG1 highlighted, click EDIT GROUP.

4 12.
The AGENT GROUP AG1 CONFIGURATION window appears.
In the AGENTS AVAILABLE box, click on the first agent number. Use the down arrow to get to the
last available agent number. Hold down the shift key and click on the last agent number.
This will highlight all the agent numbers.
13. Click ADD.
The agent numbers will then be added to the group and will appear in the AGENTS IN
GROUP box.
14. Click OK.
15. In the AGENT GROUP CONFIGURATION window, click OK.
16. In the EXTENSIONS box, click EDIT GROUPS.
The EXTENSION GROUP CONFIGURATION window appears. The first extension group
EG1-ALL EXTENSIONS must be updated to be associated with the correct Agent Group cre-
ated in step 10.
17. With EG1-ALL EXTENSION GROUPS highlighted, click EDIT GROUP.
The EXTENSION GROUP EG1 CONFIGURATION window appears.
18. In the ASSOCIATED AGENT GROUP box, click the drop-down list and select the AG1 group. Click
OK.
19. In the EXTENSION GROUP CONFIGURATION window, click OK.
20. In the INDEPTH CONFIGURATOR window, click on the SAVE CHANGES button.
21. The program will then prompt you with “ARE YOU SURE YOU WISH TO SAVE THE CHANGES
YOU HAVE MADE?”. Click YES.

☞ Note: The inDepth computer must remain on in order to collect data. If the computer is turned off, all
information will be lost for that time period!
Powering down will also cause the following:
- In a network, when a client tries to start inDepth, they will receive an error message.
- In a network, if the server is shut down wile clients are running inDepth, then the clients will fail and
receive an error message.

☞ When audible alarms are selected, in order to receive the alarms, the Taskbar must be visible at all times.

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Upgrading Your License
If you need to add additional agents or features to your program’s capabilities, you will need to upgrade your license.
If you wish to increase the number of agents that can use the inView LAN Wallboard, simply purchase an upgrade for
the number of additional agent wallboards you wish to add.

Prior to any upgrading, you must first obtain a license number from NEC Unified Solutions. For this you will need to
provide the NEC representative with the number printed on the side of your dongle.

To Upgrade the License:

1. After receiving the license number code from NEC Unified Solutions, the License Administrator needs
to be updated. From the WindowsTM menu, click START. Highlight PROGRAMS, then INDEPTH
MIS. Click on SENSION LICENSE ADMINISTRATOR.
2. Click FILE ☞ CONNECT.
3. After the current license information displays, click TOOLS ☞ ADD LICENSE.
4. Enter the license number and click ADD.

Sension Services
The inDepth includes two programs that run in the background on the Server PC: SLISVR.EXE and GATEWAY.EXE. In Win-
dows 2000/ME/XP, they can be found by pressing CTRL + ALT + DELETE once. With Windows XP, you will then need to
select the Task Manager and click on the PROCESSES tab. In Windows NT, they can be found in the Task Manager or the

4
Services folder within the Control Panel (the file names are SENSION GATEWAY and SENSION LICENSE SERVER).

If any network connection has been lost between inDepth PCs, then it is advisable to run Setup from each inDepth PC and
press OK. If any components of the inDepth are currently running when OK is pressed, Setup will display a warning message
advising you to close down the running components.

For details on using the Configurator, Real Time Displays, Reports, and Wallboards, refer to the inDepth Lite/inDepth/
inDepth + Manual, P/N 0893230.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-43

Feature Setup / Programming
inDepth Lite/inDepth/inDepth+

- For Your Notes -

4-44 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Setup

PCPro/WebPro
PCPro/WebPro - Setup

Introduction
In addition to the keyset programming, the Aspire system provides the ability to use a PC to access system programming. The
Windows-based PCPro and the HTML-based WebPro allows you to:
● Edit the telephone system programming options from a remote location.
The PCPro application requires changes to be uploaded to the system before they take effect. The WebPro
application applies the changes as soon as the APPLY or OK icon is clicked.
● Access system maintenance functions (like reports and tests).

In addition, PCPro allows you to:

● Save your programming to your PC’s hard disk - then upload it via a LAN (Local Area Network), PPP, serial or
USB connection.
PPP is a protocol that allows a computer to use a regular telephone line and a serial interface (modem) to
make TCP/IP connections.
Local programming is possible using the LAN, USB or serial connection (the USB connection is not avail-
able on the Aspire S) (CTA and CTU adapters cannot be used). Remote programming is possible using the dial-
up serial port connection or LAN connection provided there is internet/network access to the IP address of the
CPU.
4
● Download the existing programming in the telephone system via a LAN, PPP, serial or USB connection - and
save it to your PC’s hard disk.
● Set up a default database with the settings you use most often.
● Create a unique database for each phone system you have installed. Since you save the site-specific data to your
PC’s hard disk, you can easily retrieve a customer’s programming if something goes wrong.

Aspire S/Aspire System Requirements

● Aspire S system software 2.50 or higher ● PCPro: NTCPU LAN, Serial or USB Connection
or any version of Aspire system software to PC (USB on Aspire M/L/XL Only)
● Aspire S: ENTU for LAN Connection WebPro: TCP/IP via LAN Connection to PC

PCPro PC Requirements
● CPU: Pentium II 500 MHz equivalent or higher ● 128Mb of RAM
● 20Mb of Hard Drive Space ● Monitor Resolution: 800 x 600 pixels or higher
● Mouse ● Microsoft Windows 2000/XP
● Internet Browser: Internet Explorer 6.0 or higher or ● Network Interface Card (NIC)
Netscape 6.0 or higher (depending on connection type)

WebPro PC Requirements
● CPU: Pentium III 600 MHz equivalent or higher ● Monitor Resolution: 800 x 600 pixels or higher
● Mouse ● Microsoft Windows 2000/XP
● Internet Browser: Internet Explorer 6.0 or higher or ● Network Interface Card (NIC)
Netscape 6.0 or higher (depending on connection type)

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-45

Feature Setup / Programming
PCPro/WebPro - Setup
The browser settings should allow all Cookies and have Scripting/Active Scripting enabled.
Internet Explorer: Click Tools-Internet Options-Security-Internet or Local Intranet (depending on your connec-
tion)-Custom Level. Set Allow Cookies That Are Stored On Your Computer and Allow Per-Session Cookies (Not
Stored) to “Enable”. Set Active Scripting to “Enable”.
Netscape: Click Edit-Preferences. Under Privacy & Security, set Cookies to “Enable All Cookies”. Under Advanced-
Scripts & Plug-ins the check box for Enable JavaScript for Navigator should be checked.

Important Points to Remember

● When updating the PCPro software, it is recommended that you first remove the existing software version.
● Only one person is allowed in programming mode at a time. An error message will be received if trying to log in
while another user is already in programming mode.
● When exiting the PCPro application, disconnect the session by pressing the F6 key or clicking on COMMUNI-
CATIONS ☞ DISCONNECT before closing the application. Exiting the application without disconnecting will
prevent any attempt to re-enter programming for 10-15 minutes until the session is closed automatically or unless
the system is reset.
● When connecting to the system with PCPro (either before or just after the connection is made), you must make
sure to open an Aspire S or Aspire database file (from within the PCPro application, click FILE ☞ NEW ☞
ASPIRE S or ASPIRE). If this step is not done, the program will not allow you to upload or download data to/
from the system.
● The Aspire S 2.50 software increases the port capacity for the system as well as adds the ability to use IntraMail
which is a plug-in “in-skin” full-featured, DSP-based integrated Voice Mail with Automated Attendant for the
Aspire S.

4 Due to the port capacity changes, it is recommended the system be cold started and the customer database
reprogrammed. However, using PCPro 3.00 or higher, you can choose to reload the majority of the customer
database. Follow the steps in the Aspire S Software Update to 2.50 or Higher Instructions, P/N 0893222.
● If using PCPro on a PC which has inDepth installed, note that a PC Pro database which takes a long time to
download will fail. It is recommended that the inDepth application be installed on its own PC.
● The CTA and CTU adapters cannot be used for system programming access.
● In the Aspire Software Manual (P/N 0893200), the item numbers for the programs indicated below are different
when using PCPro/WebPro due to the window layout of the applications. Refer to the program within the PCPro/
WebPro application to determine the correct item number when making:
- Program 10-03
- Program 15-01
- Program 22-11
- Program 44-03
- Program 47-12

!! IMPORTANT !!

With Aspire software 1.08 or prior, due to modem commands sent by the Aspire system after a
remote session is disconnected, you must wait 30 seconds before dialing back into the system.

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PCPro/WebPro - Setup

Aspire Software and PCPro Compatibility

Certain PCPro software is not backwards compatible with all Aspire system software. Refer to the following table for the soft-
ware compatibility.
In order to update an Aspire system which is using 1.11-1.13 software to 2.50 or higher, the update must be performed in the
following order:
● Use PCPro version 2.02 to save the current Aspire database or save the database to a PC-ATA flash card.
● Update the Aspire system to 1.18 or higher software.
● Remove the currently installed version of PCPro.
● Install the PCPro 2.05+ software.
● Download the database from the Aspire system to the PCPro application.
● Save the PCPro database file.

For further details on upgrading the Aspire system software, refer to the Upgrade Instructions in the Aspire Software
Enhancements in P/N 0893209. For the Aspire S, when updating 2.0x, 2.1x, or 2.2x software to 2.50 or higher, refer to the
Aspire S Software Update to 2.50 or Higher instructions, P/N 0893222.

PCPro Software Compatibility

5.00 • This version is compatible with Aspire S software 2.50 - 4.01 except for 2.63 OR Aspire software
versions 0.29 - 1.10 and 1.14 - 4.01 except for 2.63.
• It will also support PCPro 1.23, 2.04 - 5.00+ database files.
• It is NOT compatible with Aspire system software 1.11 or PCPro 2.01 or 2.02 database files.
5.00F • This version is compatible with Aspire S software 2.50 - 4.0J except for 2.63 OR Aspire software

•
•
versions 0.29 - 1.10 and 1.14 - 4.0J except for 2.63.
It will also support PCPro 1.23, 2.04 - 4.01+ database files.
It is NOT compatible with Aspire system software 1.11 or PCPro 2.01 or 2.02 database files.
4
5.00D • This version is compatible with Aspire S software 2.50 - 4.0C except for 2.63 OR Aspire software
versions 0.29 - 1.10 and 1.14 - 4.0C except for 2.63.
• It will also support PCPro 1.23, 2.04 - 4.01+ database files.
• It is NOT compatible with Aspire system software 1.11 or PCPro 2.01 or 2.02 database files.
4.10 • This version is compatible with Aspire S software 2.50 - 3.00 except for 2.63 OR Aspire software
versions 0.29 - 1.10 and 1.14 - 3.00 except for 2.63.
• It will also support PCPro 1.23, 2.04 - 4.02 database files.
• It is NOT compatible with Aspire system software 1.11 or PCPro 2.01 or 2.02 database files.
4.02 • This version is compatible with Aspire S software 2.50 - 2.67 except for 2.63 and 2.64 OR Aspire
software versions 0.29 - 1.10 and 1.14 - 2.67 except for 2.63.
• It will also support PCPro 1.23, 2.04 - 4.01 database files.
• It is NOT compatible with Aspire system software 1.11 or PCPro 2.01 or 2.02 database files.
3.00 • This version is compatible with Aspire S software 2.50+ or Aspire software versions 0.29 - 1.10
and 1.14+.
• It will also support PCPro 1.23, 2.04+ database files.
• It is NOT compatible with Aspire system software 1.11 or 1.12 or with PCPro 2.01 or 2.02 data-
base files.
2.05 • This version supports PCPro 1.23 and 2.04 database files and is compatible with Aspire system
software 0.29-1.10 and 1.14-1.16.
• It is NOT compatible with Aspire system software 1.11 or 1.12 or with PCPro 2.01 or 2.02 data-
base files.
2.02 • This version of PCPro is backwards compatible with Aspire system software 0.29-1.12 and with
any PCPro file saved with 1.23 or higher.
• It is incompatible with system software 1.14.
2.01 • This software is not backwards compatible prior to system software 1.11.
1.23

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-47

Feature Setup / Programming
PCPro/WebPro - Setup

Installing PCPro
To install the PC Program on your hard disk:
1. Insert the PC Program Installation disk into your PC.
2. From MY COMPUTER, double-click on the drive.
3. Double-click on the SETUP.EXE file. You see:

4. Click NEXT.

5. Click on the checkbox to accept the license terms. The following window displays:

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PCPro/WebPro - Setup
6. Change the installation directory if required, then click NEXT.

7. Change the shortcut name if required, then click NEXT.

8. Click FINISH to begin the installation. The following message is displayed:

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-49

Feature Setup / Programming
PCPro/WebPro - Setup
9. Click NEXT. Once the installation process has completed, the following window appears. Click FINISH.

10. Make sure the system is connected to the PC in one of the following ways:
● Remote Modem to Serial Port
- Connect to the system modem. Refer to Connecting to the Serial Port - Remotely (page 3-7).
- Continue with Direct Dial Up (modem connection via serial cable to Aspire S/Aspire cabinet)
on page 4-59.

● Local Serial Port Connection

4 - Make sure the system and PC are connected using an RS-232 cable. Refer to Connecting to
the Serial Port - Locally (page 3-5).
- Continue with Creating a Dial Up Setting on page 4-51.

● USB Connection (Aspire M/L/XL Only)

- Install the USB driver. Refer to Connecting to the USB Port (page 3-17).
- Continue with Creating a Dial Up Setting on page 4-51.

● LAN (Ethernet) Connection

- Make sure the system and network are connected using an ethernet cable. Refer to Connecting
to the LAN Port (page 3-13).
- Continue with Using PCPro on page 4-71 or PCPro/WebPro - Using WebPro on page 4-77.

4-50 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Setup

Creating a Dial Up Setting

When connecting to the telephone system through a serial or USB port using either PCPro or WebPro, a Dial Up Setting needs
to be created with which you can access the system. These steps are not required when using a LAN connection.

Direct Dial Up (USB cable from PC to Aspire cabinet - not available for Aspire S)
1. Set the SW3 switch number 1 on the Aspire NTCPU to OFF (down).
If it is set to ON, this is the debugging mode and the serial connection will not work.
2. Make sure the PC is connected to the USB port on the Aspire NTCPU with a USB cable and that the USB driver has
been installed (Connecting to the USB Port (page 3-17)).
3. Windows XP: Click on START ☞ PROGRAMS ☞ ACCESSORIES ☞ COMMUNICATIONS ☞ NETWORK
CONNECTIONS.
Windows 2000: Click on START ☞ PROGRAMS ☞ ACCESSORIES ☞ COMMUNICATIONS ☞ NETWORK
AND DIAL-UP CONNECTIONS.

The following window appears.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-51

Feature Setup / Programming
PCPro/WebPro - Setup
4. Click on CREATE A NEW CONNECTION. Click NEXT.

5. In the NETWORK CONNECTION TYPE window, select CONNECT TO THE NETWORK AT MY WORK-
PLACE and click NEXT.

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PCPro/WebPro - Setup
6. The DIAL-UP CONNECTION bullet should be selected. Click NEXT.

7. Make sure only the box next to the USB Modem is checked and click NEXT.
8. Enter the name to be used for the dial-up connection and click NEXT.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-53

Feature Setup / Programming
PCPro/WebPro - Setup
9. Enter the Remote Maintenance service code number assigned in Program 11-15-01. By default, this is set to ‘830’
and click NEXT.

10. Windows XP: Click NEXT then FINISH.

Windows 2000: Click NEXT, NEXT then FINISH.
11. Continue with Completing the Dial Up Settings on page 4-64.

4-54 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

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PCPro/WebPro - Setup

Direct Dial Up (direct serial cable from PC to Aspire S/Aspire cabinet)

1. Aspire S: Set the SW3 switch on the Aspire S CPU to the “1” position (up).
If it is set to “3” (down), this is the debugging mode and the serial connection will not work.
Aspire: Set the SW3 switch number 1 on the Aspire NTCPU to OFF (down).
If it is set to ON, this is the debugging mode and the serial connection will not work.
2. Make sure the PC is connected to the serial port on the Aspire S/Aspire NTCPU with a null modem (cross-over)
cable.
3. Click on START ☞ CONTROL PANEL ☞ PHONE AND MODEM OPTIONS. Click on the MODEMS tab.
If there is not already a modem labeled COMMUNICATIONS CABLE BETWEEN TWO COMPUTERS, one
must be added. Continue with Step 4. If the modem setup already exists, continue with Step 5.
4. Click on ADD and select the DON’T DETECT MY MODEM; I WILL SELECT IT FROM A LIST. Click
NEXT.
Double-click on COMMUNICATIONS CABLE BETWEEN TWO COMPUTERS and click on the COM port to
be used (usually COM1). Click NEXT and then FINISH when it appears.
5. Double-click on the COMMUNICATIONS CABLE BETWEEN TWO COMPUTERS and then click the
MODEM tab.
6. Set the MAXIMUM PORT SPEED to the setting defined in Program 10-21-02 (default 19200).
7. Windows XP: Click on START ☞ PROGRAMS ☞ ACCESSORIES ☞ COMMUNICATIONS ☞ NETWORK
CONNECTIONS.
Windows 2000: Click on START ☞ PROGRAMS ☞ ACCESSORIES ☞ COMMUNICATIONS ☞ NETWORK
AND DIAL-UP CONNECTIONS.

The following window appears. 4

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-55

Feature Setup / Programming
PCPro/WebPro - Setup
8. Click on CREATE A NEW CONNECTION. Click NEXT.

9. Windows XP: In the NETWORK CONNECTION TYPE window, select SET UP AN ADVANCED CONNEC-
TION and click NEXT.
Windows 2000: In the NETWORK CONNECTION TYPE window, select CONNECT DIRECTLY TO
ANOTHER COMPUTER and click NEXT.
The Windows XP window is displayed below.

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PCPro/WebPro - Setup
10. Windows XP: Select the CONNECT DIRECTLY TO ANOTHER COMPUTER bullet. Click NEXT.
Windows 2000: Skip this step.

11. Select the GUEST bullet. Click NEXT.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-57

Feature Setup / Programming
PCPro/WebPro - Setup
12. Enter the name to be used for the dial-up connection and click NEXT.

13. Select COMMUNICATIONS CABLE BETWEEN TWO COMPUTERS as the device type.

14. Windows XP: Click NEXT then FINISH.

Windows 2000: Click NEXT, NEXT then FINISH.
15. Continue with Completing the Dial Up Settings on page 4-64.

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PCPro/WebPro - Setup

Direct Dial Up (modem connection via serial cable to Aspire S/Aspire cabinet)
When using a modem, the following steps are for use with an external modem with an RS-232 serial connec-
tion. If you wish to use an internal modem, your steps will vary slightly.

1. Aspire S: Set the SW3 switch on the Aspire S CPU to the “1” position (up).
If it is set to “3” (down), this is the debugging mode and the serial connection will not work.
Aspire: Set the SW3 switch number 1 on the Aspire NTCPU to OFF (down).
If it is set to ON, this is the debugging mode and the serial connection will not work.
2. Click on START ☞ CONTROL PANEL ☞ PHONE AND MODEM OPTIONS. Click on the MODEMS tab.
If there is not already a built-in modem or standard modem which matches the external modem to be used, one must
be added. Continue with Step 3. If the modem setup already exists, continue with Step 4.
3. Click on ADD and select the DON’T DETECT MY MODEM; I WILL SELECT IT FROM A LIST. Click
NEXT.
Double-click on the type of modem which matches the external modem to be used (STANDARD 33600 BPS
MODEM can be used if unknown) and click on the COM port to be used (usually COM1). Click NEXT and then
FINISH when it appears.
4. Double-click on the installed modem to be used (ex: STANDARD 33600 BPM MODEM) and then click the
MODEM tab.
5. Set the MAXIMUM PORT SPEED to the setting defined in Program 10-21-02 (default 19200).
6. Windows XP: Click on the ADVANCED tab and enter service code 830 in the EXTRA INITIALIZATION COM-
MANDS box. Click OK then click OK again to close the window.
Windows 2000: Enter service code 830 for the EXTRA INITIALIZATION COMMANDS prompt. Click OK until
the control panel screen appears then close that window.

*830).
If an ISDN terminal adapter is used, this entry should be entered with a * preceding the number (example: 4
The 830 dialed above is the Remote Maintenance service code number assigned in Program 11-15-01. By default,
this is set to 830. If this is changed in system software, then the entry made above should match the new code.
7. Windows XP: Click on START ☞ PROGRAMS ☞ ACCESSORIES ☞ COMMUNICATIONS ☞ NETWORK
CONNECTIONS.
Windows 2000: Click on START ☞ PROGRAMS ☞ ACCESSORIES ☞ COMMUNICATIONS ☞ NETWORK
AND DIAL-UP CONNECTIONS.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-59

Feature Setup / Programming
PCPro/WebPro - Setup

The following window appears.

8. Click on CREATE A NEW CONNECTION. Click NEXT.

9. Windows XP: In the NETWORK CONNECTION TYPE window, select CONNECT TO THE NETWORK AT
MY WORKPLACE and click NEXT.

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PCPro/WebPro - Setup
Windows 2000: In the NETWORK CONNECTION TYPE window, select DIAL-UP TO A PRIVATE
NETWORK and click NEXT.

10. Windows XP: The DIAL-UP CONNECTION bullet should be selected. Click NEXT.
Windows 2000: Skip this step.

11. If a list of modems appears, select the modem you want to use for this Aspire dial-up connection by putting a check
mark in the box next to the desired modem and click NEXT. Otherwise, continue with the next skip.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-61

Feature Setup / Programming
PCPro/WebPro - Setup
12. Windows XP: Enter the name to be used for the dial-up connection and click NEXT.
Windows 2000: Skip this step.

13. Windows XP: Skip this step.

Windows 2000: Choose either FOR ALL USERS to allow all users to use the connection or ONLY FOR MYSELF
to allow only you to use the connect then click NEXT.

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PCPro/WebPro - Setup
14. Enter the phone number to be dialed and click NEXT.
● With a remote serial connection, this should be the modem number which is connected to the Aspire system.
If an ISDN terminal adapter is used, this entry should be the telephone number followed by * 830 (example:
55512345*830). Remember to include any dial access code digits required to seize an outside line as well as
any pauses required to connect to the modem.
The ‘830’ dialed above is the Remote Maintenance service code number assigned in Program 11-15-01. By
default, this is set to ‘830’. If this is changed in system software, then the entry made above should be *nnn
(nnn=the setting in Program 11-15-01).
● If using this procedure to set up a local serial connection, this should be the Remote Maintenance service code
number assigned in Program 11-15-01. By default, this is set to ‘830’.

4
15. Windows XP: Click NEXT then FINISH.
Windows 2000: Click NEXT, NEXT then FINISH.
16. Continue with Completing the Dial Up Settings on page 4-64.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-63

Feature Setup / Programming
PCPro/WebPro - Setup

Completing the Dial Up Settings

1. In the window that appears after creating the dial-up setting, enter the Aspire User Name and Password to be used for
most sessions. Click in the box SAVE THIS USE NAME AND PASSWORD and select the ME ONLY option. This
will allow these settings to be used when connecting to the Aspire. The table below shows the default Aspire user
name and password settings.
User Name Password
ASPIRE 12345678 (Installer Level)
ADMIN1 0000 (SA Level)
ADMIN2 9999 (SB Level)

These passwords can be changed or additional passwords added after accessing programming using
Program 90-02.
With WebPro, to change or add passwords once connected to the system, click PCPRO SETTINGS, then
clicking ACCOUNT SETUP.

The “Dial” number (if required) should already be filled in with the telephone number/service code to be dialed.

Direct Serial Connection Window Modem and USB Connection Window

2. Click on PROPERTIES. In the window that appears, select the correct connection type (MODEM ☞ NECI USB
MODEM, MODEM ☞ STANDARD 33600 BPS MODEM, or COMMUNICATION CABLE BETWEEN TWO
COMPUTERS option if not already selected.
3. Click on CONFIGURE. Set the MAXIMUM PORT SPEED to the setting defined in Step 2 and in Program 10-21-
02 (default 19200). This is not required for a USB connection.

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4. Select at least the following items: ENABLE HARDWARE FLOW CONTROL and ENABLE MODEM
ERROR CONTROL. When using Windows 2000 with a remote dial-up connection, select SHOW TERMINAL
WINDOW. Click OK.

5. Select the SECURITY tab.

6. Select the ADVANCED (CUSTOM SETTINGS) button, then click on SETTINGS.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-65

Feature Setup / Programming
PCPro/WebPro - Setup
7. In the ADVANCED SECURITY SETTINGS window, make the following changes and then click OK.
● Data Encryption: Set to “No Encryption Allowed”
● Logon Security: Should not be checked
● Allow These Protocols: Check “Unencrypted Password (PAP)” - all others should be unchecked.

4 8.
9.
Click OK.
Select the NETWORKING tab. Only the INTERNET PROTOCOL (TCP/IP) option and QoS Packet Scheduler
option (if displayed) should be checked.

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PCPro/WebPro - Setup
10. Click on INTERNET PROCOTOL (TCP/IP) then click on the PROPERTIES button. The OBTAIN AN IP
ADDRESS AUTOMATICALLY and OBTAIN DNS SERVER ADDRESS AUTOMATICALLY options should
be selected.

11. Click on the ADVANCED tab. Both the USE DEFAULT GATEWAY ON REMOTE NETWORK and USE IP
HEADER options should be selected.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-67

Feature Setup / Programming
PCPro/WebPro - Setup
12. Click on the DNS tab. Make sure the DNS SERVER ADDRESSES, IN ORDER OF USE window is empty and that
APPEND PRIMARY AND CONNECTION SPECIFIC DNS SUFFIXES and APPEND PARENT SUFFIXES
OF THE PRIMARY DNS SUFFIX options are checked.

13. Click on the WINS tab. Make sure the ENABLE LMHOSTS and ENABLE NETBIOS OVER TCP/IP options are

4 selected.

14. Click OK until the property windows are closed and the ASPIRE USER NAME AND PASSWORD screen appears.
15. Click CANCEL.
16. Some computers may not make the baud rate changes in the Device Manager. In order for the connection to be made,
the baud rate must be changed. To verify the correct baud rate has been accepted, right-click on MY COMPUTER,
click PROPERTIES then click HARDWARE.

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PCPro/WebPro - Setup
17. Click on the DEVICE MANAGER button in the window that appears.

18. Click once on + PORTS (COM & LPT1) to display the list of available ports.

19. Right-click on the COM port to be used, then click on PROPERTIES.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-69

Feature Setup / Programming
PCPro/WebPro - Setup
20. Select the PORT SETTINGS tab, and if necessary, change the BITS PER SECOND rate to 19200 (the default set-
ting in Program 10-21-02).

4 21. Close the DEVICE MANAGER window, then click OK in the SYSTEM PROPERTIES window.
22. Continue with Using PCPro on page 4-71 to begin using PCPro or Using WebPro on page 4-77 to use WebPro.

4-70 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Using PCPro
PCPro/WebPro - Using PCPro

Using PCPro
Important Points to Remember

● Set the SW3 to the proper position. Aspire S: Set the SW3 switch on the Aspire S CPU to the “1” position (up).
Aspire: Set the SW3 switch number 1 on the Aspire NTCPU to OFF (down). If it is set to the incorrect position
(debugging mode), the serial connection will not work.

● The Aspire system (Program 10-21-02) and the Dial Up setting must be set to use the same baud rate (19200 by
default).

● For local connections, make sure the PC is connected to the serial or USB port on the Aspire NTCPU with a null
modem (cross-over) cable. If connection is through a LAN, the PC should be connected to the Aspire NTCPU
with an ethernet cable.

● When updating the PCPro software, it is recommended that you first remove the existing software version.

● Only one person is allowed in programming mode at a time. An error message will be received if trying to log in
while another user is already in programming mode.

● When exiting the PCPro application, disconnect the session by pressing the F6 key or clicking on COMMUNI-
CATIONS ☞ DISCONNECT before closing the application. Exiting the application without disconnecting will
prevent any attempt to re-enter programming for 10-15 minutes until the session is closed automatically or unless
the system is reset.
4
● In order for users to connect through a firewall, the port used by PCPro must be opened in the router at the far
side. Due to changes in different Aspire system softwares, the port number used by PCPro may be 8 or 8000.

● When connecting to the system with PCPro (either before or just after the connection is made), you must make
sure to open an Aspire S or Aspire database file (from within the PCPro application, click FILE ☞ NEW ☞
ASPIRE S or ASPIRE). If this step is not done, the program will not allow you to upload or download data to/
from the system.

● The Aspire S 2.50 software increases the port capacity for the system as well as adds the ability to use IntraMail
which is a plug-in “in-skin” full-featured, DSP-based integrated Voice Mail with Automated Attendant for the
Aspire S.

Due to the port capacity changes, it is recommended the system be cold started and the customer database
reprogrammed. However, using PCPro 3.00 or higher, you can choose to reload the majority of the customer
database. Follow the steps in the Aspire S Software Update to 2.50 or Higher Instructions, P/N 0893222.

● If using PCPro on a PC which has inDepth installed, note that a PC Pro database which takes a long time to
download will fail. It is recommended that the inDepth application be installed on its own PC.

● The CTA and CTU adapters cannot be used for system programming access.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-71

Feature Setup / Programming
PCPro/WebPro - Using PCPro
● In the Aspire Software Manual (P/N 0893200), the item numbers for the programs indicated below are different
when using PCPro/WebPro due to the window layout of the applications. Refer to the program within the PCPro/
WebPro application to determine the correct item number when making:
- Program 10-03
- Program 15-01
- Program 22-11
- Program 44-03
- Program 47-12

● The PCPro software provides a Help system if you experience difficulty in using the program. Simply press the
‘F1’ key.

4-72 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Using PCPro

Make the Connection with PCPro

1. Make sure the required cable (USB, serial, LAN) is connected from the PC to the Aspire S/Aspire system.
2. When using a LAN connection, skip to Step 5.
When using a connection other than a LAN, you must first connect to the Aspire using the dial-up connection. If not
already connected, click on START ☞ SETTINGS ☞ NETWORK CONNECTIONS ☞ select the dial up connec-
tion to be used to connect to the Aspire system.
3. In the window that appears, if the user name and password are acceptable, click DIAL or CONNECT (depending on
your dial-up type).
Only one person is allowed in programming mode at a time. An error message will be received if trying to
log in while another user is already in programming mode.
4. If the PRE-DIAL TERMINAL SCREEN option was selected in the dial-up setting, when it appears, left click on
the black area of that screen. Type AT and press ENTER. Once OK has been displayed, click on CONTINUE and
wait for the computer to connect to the Aspire system.
If an OK does not appear on the screen, continue to type AT and then press enter until you get an OK on the
screen.
5. After the connection is made, start the PCPro application by clicking on START ☞ PROGRAMS ☞ ASPIRE
PCPRO ☞ ASPIRE PCPRO.
6. The application opens to the main screen.

7. Click COMMUNICATIONS ☞ CONNECT.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-73

Feature Setup / Programming
PCPro/WebPro - Using PCPro
8. In the Connection window which appears, enter the Aspire user name, password. The table below shows the default
Aspire user name and password settings. These can be redefined in Program 90-02.
User Name Password
ASPIRE 12345678 (Installer Level)
ADMIN1 0000 (SA Level)
ADMIN2 9999 (SB Level)

The passwords are case-sensitive and must be entered as shown.

9. Enter the IP address of the Aspire system (example: http://192.78.0.1). This address entered is based on the type of
connection to the Aspire.
Serial Connection 192.78.0.1 Fixed - cannot be changed.
(For an Aspire S system with an ENTU PCB
installed, the LAN IP address can also be
used for this connection.)
USB Connection 192.78.0.2 Fixed - cannot be changed.
ISDN Connection 192.78.0.3 Fixed - cannot be changed.
LAN (Ethernet) 172.16.0.10 This setting is defined in Program 10-12-01
and can be changed.

In order for users to connect through a firewall, the port used by PCPro must be opened in the router at the far side.
Due to changes in different Aspire system softwares, the port number used by PCPro may be 8 or 8000.
10. Click CONNECT.

4 Selecting VIEW ☞ VIEW SEARCH TREE BAR will display the program listing on the right side of the
screen as shown in the graphic above.

4-74 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Using PCPro

Using PCPro
To create a new database:
1. Click FILE ☞ NEW. Select Aspire S, Aspire M (for a one-cabinet Aspire system) or Aspire L (for a two-cabinet
Aspire system).
2. Define the PCB layout for the system by dragging the PCB card name (from the list on the right) to the correct cabi-
net and slot number. Change other system programs as required.
After making changes in a window, click the APPLY or OK icon.
3. Click FILE ☞ SAVE AS and select the location where the file should be saved and the name for the file.
Refer to To edit a database and exit programming: below for details on uploading changes to the system.

To create a new database by downloading a system’s database:

1. Click FILE ☞ NEW. Select Aspire S, Aspire M (for a one-cabinet Aspire system) or Aspire L (for a two-cabinet
Aspire system).
2. Click on COMMUNICATIONS ☞ DOWNLOAD ☞ START.
This will download the database from the connected system to the PCPro application. This can take up to
approximately 20 minutes depending on the type of connection. While the programs are being received, the win-
dow indicates files being copied and the status bar shows the progress. When the transfer is done, COMPLETE
will be displayed and the status bar will be solid.
3. Click on CLOSE once the download process has completed.
4. Click on FILE ☞ SAVE AS. Select the location where the file should be and click SAVE.
Refer to To edit a database and exit programming: below for details on uploading changes to the system. 4
To open an existing database:
1. Click FILE ☞ OPEN and select the database file.

To edit a database and exit programming:

1. After making changes in a window, click the APPLY or OK icon. You can then upload the changed programs to the
system (without clicking the APPLY or OK icon, the changes will not be saved). With PCPro, the changes must be
uploaded to the system before the changes can take effect.
When changes are made to the following programs, the Aspire system must be restarted after the data is
uploaded to the system.
10-12-01 10-14 80-01 84-03-01 84-05-02 84-06-07
10-12-02 10-15 80-02-01 84-03-02 84-06-01 84-06-08
10-12-03 10-16-01 80-02-02 84-03-06 84-06-02 84-06-09
10-12-04 10-16-02 80-02-03 84-03-07 84-06-03 84-06-10
10-13-01 10-16-03 80-02-04 84-03-08 84-06-04 84-06-11
10-13-02 10-16-04 80-03 84-04 84-06-05 84-09
10-13-03 20-01-03 80-04 84-05-01 84-06-06 84-10

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-75

Feature Setup / Programming
PCPro/WebPro - Using PCPro
2. In order to upload your changes to the Aspire system, click COMMUNICATIONS ☞ UPLOAD. Select one of the
range options from the drop-down list. If a list of programs appears in the PRG LIST section, highlight either one or
a consecutive range of programs from the list and then click START to send system information.
The Aspire S and M/L databases are not interchangeable. You cannot upload an Aspire S to an Aspire M/L
and vice versa.
This will upload the database from the PCPro application to the connected system. This can take up to
approximately 20 minutes. While the programs are being sent, the window indicates files being copied and the
status bar shows the progress. When the transfer is done, COMPLETE will be displayed and the status bar will
be solid.
3. Click on CLOSE once the download process has completed.
4. Make sure to save the database file, if needed, prior to exiting the application.
5. When you wish to exit PCPro, disconnect from the system by clicking COMMUNICATIONS ☞ DISCONNECT.
Exiting the application without disconnecting will prevent any attempt to re-enter programming for 10-15
minutes until the session is closed automatically or unless the system is reset.
6. Disconnect the connection between the computer the Aspire system. This is usually done by double-clicking the
Network Connections icon in the tool bar (usually indicated by a double computer icon then clicking the
DISCONNECT button).

Updating an Installed Version of PCPro

1. When updating PCPro software, it is recommended that you first remove the existing software version to avoid any
conflicts with the application data.
Click START ☞ PROGRAMS ☞ ASPIRE PCPRO ☞ UNINSTALL ASPIRE PCPRO. Click the UNINSTALL

4
2.
button then click YES to the ‘Are you sure?’ prompt. Click the OK button once the uninstall has completed.
3. Install the latest version of PCPro. Refer to Installing PCPro (page 4-48).

4-76 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Using WebPro
PCPro/WebPro - Using WebPro

Using WebPro
The WebPro software is installed on the Aspire NTCPU PCB - there is no separate software installation. This means that when
the Aspire system software is updated, the WebPro software is updated as well.

Important Points to Remember

● Make sure the SW3 switch on the Aspire NTCPU (switch just above the serial port connector) is set to OFF
(down).

● The Aspire system (Program 10-21-02) and the Dial Up setting must be set to use the same baud rate (19200 by
default).

● Make sure the PC is connected to the serial or USB port on the Aspire NTCPU with a null modem (cross-over)
cable. For LAN connections, use a straight-through cable if connected through a hub. If connected directly to the
Aspire S/Aspire LAN connector, use a cross-connect cable.

● In order for users to connect through a firewall, port 80 (the port used by WebPro) must be opened in the router at
the far side.

● Only one person is allowed in programming mode at a time. An error message will be received if trying to log in

●
while another user is already in programming mode.

When exiting the WebPro application, disconnect the session by clicking on the menu option LOGOUT before
4
closing the application. Exiting the application without disconnecting will prevent any attempt to re-enter pro-
gramming for 10-15 minutes until the session is closed automatically or unless the system is reset.

● The CTA and CTU adapters cannot be used for system programming access.

● In the Aspire Software Manual (P/N 0893200), the item numbers for the programs indicated below are different
when using PCPro/WebPro due to the window layout of the applications. Refer to the program within the PCPro/
WebPro application to determine the correct item number when making:
- Program 10-03
- Program 15-01
- Program 22-11
- Program 44-03
- Program 47-12

● The WebPro software provides a Help system if you experience difficulty in using the program. Simply click
HELP in the menu.

● Using the browser’s Refresh button will change the screen to either advance or decrease the page based on the
last action. For example, if a screen is displayed showing extensions 311-320, clicking Refresh will change the
page to display extensions 321-330. If the left arrow button in WebPro was used first, the window will show
extensions 301-310.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-77

Feature Setup / Programming
PCPro/WebPro - Using WebPro
1. Make sure the required cable (USB, serial, LAN) is connected from the PC to the Aspire S/Aspire system.
2. When using a LAN connection, skip to Step 5.
When using a connection other than a LAN, you must first connect to the Aspire using the dial-up connection. If not
already connected, click on START ☞ SETTINGS ☞ NETWORK CONNECTIONS ☞ select the dial up connec-
tion to be used to connect to the Aspire system.
3. In the window that appears, if the user name and password are acceptable, click CONNECT or DIAL depending on
your connection type.
Only one person is allowed in programming mode at a time. An error message will be received if trying to
log in while another user is already in programming mode.
4. If the PRE-DIAL TERMINAL SCREEN option was selected in the dial-up setting, when it appears, left click on
the black area of that screen. Type AT and press ENTER. Once OK has been displayed, click on CONTINUE and
wait for the computer to connect to the Aspire system.
If an OK does not appear on the screen, continue to type AT and then press enter until you get an OK on the
screen.
5. Once the connection has been established, with either Internet Explorer or Netscape Navigator installed, open the
internet browser application.
6. Enter the IP address of the Aspire system (example: http://192.78.0.1). This address is selected based on the type of
connection to the Aspire.
Serial Connection 192.78.0.1 Fixed - cannot be changed.
(For an Aspire S system with an ENTU PCB
installed, the LAN IP address can also be
used for this connection.)
USB Connection 192.78.0.2 Fixed - cannot be changed.

4 ISDN Connection
LAN (Ethernet)
192.78.0.3
172.16.0.10
Fixed - cannot be changed.
This setting is defined in Program 10-12-01
and can be changed.

4-78 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Using WebPro
7. When the connection to the system is made, you’ll see the opening page requesting a user name and password. After
entering the information, click the Checkmark icon to proceed. The default settings are:
User Name Password
ASPIRE 12345678 (Installer Level)
ADMIN1 0000 (SA Level)
ADMIN2 9999 (SB Level)

The passwords are case-sensitive and must be entered as shown.

These passwords can be changed or additional passwords added after accessing WebPro by clicking PCPRO
SETTINGS, then clicking ACCOUNT SETUP.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-79

Feature Setup / Programming
PCPro/WebPro - Using WebPro
8. Once the User Name and Password have been accepted, WebPro’s main window appears.

4
9. After making changes in a window, click on either the APPLY or OK icon to accept the changes. The system is
immediately updated.
10. When you wish to exit WebPro, click LOGOUT from the Home page in order to log out of the system.
11. Close your internet browser application.
12. (Skip this step for LAN connections) Disconnect the connection between the computer the Aspire system. This is
usually done by double-clicking the Network Connections icon in the tool bar (usually indicated by a double com-
puter icon then clicking the DISCONNECT button).

4-80 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Features
PCPro/WebPro - Features

PCPro/WebPro Features
The main window for WebPro provides a menu for accessing features, settings, and program options. Most of these
options are also available with PCPro, however, you access them using the toolbar at the top of the window.
WebPro PCPro

4
After selecting an option, each window will display options similar to the following:

As displayed in the above graphic, you can search for extensions and select particular keys to program. This area will
change based on the program you are in - this area can allow you to specify the trunk, group, access map, class of ser-
vice, console, etc. If the program option does not require any selection (such as a system-based program option
instead of an extension-based program), this area will not be displayed. However, the top row of icons used for sav-
ing, applying changes, cancel, etc. will always be displayed.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-81

Feature Setup / Programming
PCPro/WebPro - Features
File - PCPro Only
New
This option creates a new default database for the Aspire S, M, or L.

Open
Open a previously saved database using the OPEN command.

Save
After creating or changing a database, save the file for future use.

Save As
Use this option to save an existing file with a new name.
Export
With PCPro 4.00 or higher, the following data can be exported as a CSV or Excel file format (the
programming data can only be exported as an Excel file).
● Maintenance data
● Abbreviated Dial (Speed Dial) data
● Programming data

4-82 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Features
Exporting Maintenance Data
This feature is only available when the PCPro software is connected to the Aspire system.

1. From the menu bar, select File ☞ Export...

2. Select Maintenance....
3. Select the file format and data details that you wish to save.
When selecting the CSV file format, you will be prompted for the location to which the data
should be saved.
4. Determine if the existing file should be overwritten by selecting or deselecting the Overwrite
existing files checkbox.

4
5. Click Export to start exporting.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-83

Feature Setup / Programming
PCPro/WebPro - Features
Exporting ABB Dial Data
1. From the menu bar, select File ☞ Export...
2. Select Speed dials....
3. Select the file format and data details that you wish to save.
When selecting the CSV file format, you will be prompted for the location to which the data
should be saved.
4. Determine if the existing file should be overwritten by selecting or deselecting the Overwrite
existing files checkbox.

4 5. Click Export to start exporting.

4-84 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Features
Exporting Programming Data

Conditions
● This data can be saved only as CSV file format. The Excel file format is not supported.
● The data will be saved as each program group (Program 10-xx, Program 20-xx, etc.).

Example: If Program 10-02, 21-04, 30-01, and 30-03 were chosen, the data will be saved as
follows:
Program 10-02 data will be saved as "PRG10-xx.csv".
Program 21-04 data will be saved as "PRG21-xx.csv".
Program 30-01 and Program 30-03 data will be saved as "PRG30-xx.csv".

1. From the menu bar, select File ☞ Export...

2. Select System Data....
3. Select the file format and data details that you wish to save.
When selecting the CSV file format, you will be prompted for the location to which the data
should be saved.
4. Determine if the existing file should be overwritten by selecting or deselecting the Overwrite
existing files checkbox.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-85

Feature Setup / Programming
PCPro/WebPro - Features
Telephone Setup
Speed Dials
This option allows programming of the Common and Group Abbreviated Dialing bins (Program
13-04-01). To switch between Common and Group, click on the bulleted option.

Function Keys
This option allows you to define the Programmable Function Keys (Program 15-07-01) for each
extension.

Last Number Redial (WebPro Only)

This menu option allows you to view the last 20 outgoing calls an extension user placed. To clear
the list for a particular extension, click on the CLEAR LIST bullet at the bottom of the list.

This screen also displays the Caller ID list (see below) and Microphone Status (indicates whether

4 an extension’s MIC key is on or off) for the extension being viewed.

Caller ID (WebPro Only)

Each telephone has a list of the last incoming numbers for that telephone. This is known as the
Caller ID list. This menu option allows you to view the calling party’s name and phone number (if
provided by the telco) for each telephone, up to the last 20 incoming calls. To clear the list for a par-
ticular extension, click on the CLEAR LIST bullet at the bottom of the list.

This screen also displays the Caller ID list (see below) and Microphone Status (indicates whether
an extension’s MIC key is on or off) for the extension being viewed.

4-86 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Features
Programming
System Data
This option will display the program listing on the right side of the screen. This listing allows a user
to set the data for each particular program. The user name and password used when logging in
determines what programs will be available in the list.

Copy
The Copy option allows you to copy the program settings from an existing item to another (Pro-
gram 92-01 and 92-03). The following items are available to be copied with this option:
- Telephone Settings- Trunk Settings- Trunk Group Settings
(Extension or Port-Based *)
- Extension Group Settings- DSS Console Settings

* Port-based copying for telephone settings requires software 2.67 or higher.

Select the category to be copied by clicking the bulleted item at the top of the screen, then select the
programs to be copied, the item from which the settings should be copied, and the item to which the
settings should be copied. Click the SAVE or APPLY icon to save the changes, or click the CAN-
CEL icon.

To select a sequential group of programs, hold down the SHIFT key, click the first program, then
click the last program. To select individual programs, hold down the CTRL key and click the pro-
grams to be selected.

1. Select Copy from the Menu (Programming ☞ Copy) or click the Copy icon in the Tool Bar. 4

2. Select Copy Telephone Settings (Port Base) and enter the "From" and "To" port numbers to
be copied.

3. Click the Save or Apply button.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-87

Feature Setup / Programming
PCPro/WebPro - Features
Swap
This option requires software 2.67 or higher.

The Swap option allows you to swap the program settings from one extension number to another
(Program 92-04).

1. Click Programming ☞ Swap from the Menu or click the Swap icon in the Tool Bar.

2. Enter the extension numbers to be swapped in the Telephone 1 and Telephone 2 fields.
3. Click the Save or Apply button.

4-88 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Features
As the programs are based on extension numbers, swapping extension ports will not change the
extension number’s ring group assignment. For example, if a swap is performed between Extension
301 and Extension 302, Program 22-04 is not changed:
● Program 11-02: Extension Numbering
Port 1 Extension 301
Port 2 Extension 302
● Program 22-04 : Incoming Extension Ring Group Assignment
Incoming Ring Group 1/ Incoming Ring Group Extension 1 Extension 301
Incoming Ring Group 2/ Incoming Ring Group Extension 1 Extension 302

After performing the swap, the system data is changed as follows:

● Program 11-02: Extension Numbering
Port 1 Extension 302
Port 2 Extension 301
● Program 22-04 : Incoming Extension Ring Group Assignment
Incoming Ring Group 1/ Incoming Ring Group Extension 1 Extension 301
Incoming Ring Group 2/ Incoming Ring Group Extension 1 Extension 302

Conditions
● Any user-defined programming stored in the SRAM will not be swapped (for example, Call
Forward set up, Selectable Display Messaging, etc.).
● The extensions to be swapped must be idle while the swap is performed, or an "Invalid" error
message will be received.
● Data for virtual extension’s cannot be swapped.
● When a swap is performed, the following actions are executed for the swapped extensions.
- Camp On Clear (Program 11-12-05)
- Common Cancel (Program 11-12-37)
- Last Number Redial Clear (Program 11-17-17)
4
- Saved Number Clear (Program 11-12-18)
- Incoming History data is deleted.
● Using Program 92-04-01 will also swap the order in which these extensions are displayed in
all extension-related programs. This means that the system will no longer display all the
extension numbers from low to high. For example, if port 2 and 6 were swapped, when view-
ing the extensions in 15-02-01, the extensions will display in the following order: 301, 306,
303, 304, 305, 302.

Modification History (located under the “Advanced” tab in PCPro)

This screen displays the details of recent changes made to the system. The changes displayed will
be based on the programming mode being used. When using WebPro, any changes made with Web-
Pro are logged. When using PCPro, only changes made with PCPro are logged. Telephone pro-
gramming changes are not included in either log.

Refer to Modification History (page 4-90) for complete details.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-89

Feature Setup / Programming
PCPro/WebPro - Features
Advanced
System Configuration
This area allows you to view and modify the general hardware configuration of the telephone sys-
tem. To switch between Card Configuration, Telephone Configuration, and Trunk Configuration,
click on the bulleted item. Card Configuration displays the currently installed PCBs, the slots in
which they are installed, and the ports associated with them. Telephone Configuration displays the
extension, the type of terminal used, the IP address, MAC address, terminals (adapters) installed,
and the terminal module. Trunk Configuration displays the type of trunk used (CO, VoIP, etc.) and
the trunk name assigned. Use this field to change the name displayed for each trunk when seized by
a user.

Maintenance (PCPro Only)

This option allows you to view system reports for alarms, resource shortage, and call traffic.

PCPro Settings (WebPro Only)

Use Program 90-02 in PCPro to define the user names/passwords and access levels.

4 This area allows you to configure specific program settings for the administration and account setup
(user name/password) when accessing WebPro.

The Administration option lists currently active programming sessions, the user, how the program
mode is accessed (telephone programming, PCPro, or WebPro), and the program level. This option
also allows you to log out any other WebPro sessions that may be active.

The Account Setup option allows you to setup the user names, passwords and access levels used
when entering the program mode (Program 90-02).

Modification History
This screen displays the details of recent changes made to the system. The changes displayed will
be based on the programming mode being used. When using WebPro, any changes made with Web-
Pro are logged. When using PCPro, only changes made with PCPro are logged. Telephone pro-
gramming changes are not included in either log.

With PCPro software 4.00 or higher, the application can provide a history of the modifications
made in the system programming. This can be viewed using the System Data Programming,
Search Tree Bar and Modification History screens.
This data will be stored in the local PC, therefore, any other revisions made in WebPro or
phone programming will not be saved.

4-90 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Features
Reviewing Modified Data in the "System Data Programming" Screen
While using the programming screens, any modified data will be highlighted in blue (as indicated
in the graphic below).

System data
changed

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-91

Feature Setup / Programming
PCPro/WebPro - Features
Reviewing at "Search Tree Bar"
The modified data can be displayed by selecting the "Display Modified PRGs" button in the
"Search Tree Bar". This will show all the modified options for the current PCPro session. The list
will clear when PCPro is exited or if the "Clear Modification History" button in the "Search Tree
Bar" is clicked.

Review modified programs on each middle category basis

Four icons on the tree bar are newly added for these options below.

[Display All PRGs] Display all programs.

[Display Unmodified PRGs] Display unmodified programs only.

[Display Modified PRGs] Display modified programs only.

[Clear Modification History] Clears all modified data indications.
This works like the “Clear list” feature on the “Modification
History” screen. The picture to the left is an example when
[Display Modified PRGs] are selected.
Restrictions: The modified data indications will not be saved to
the history file. Therefore, this list will be cleared when a new file
is created, “Clear list” feature is performed or the PCPro software
is closed.

4-92 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Features
Reviewing at "Modification History" Screen
Using this screen, in addition to the modified programs, the time the option was modified is also
displayed as well as the specific program option changed (Program XX-XX).

This history information can be saved to a file (refer to Saving and Loading the History File
(page 4-94)).

1. Select Advanced from the menu bar, then choose Modification History.

2. The modification history is displayed.

● Up to 300 recent history changes can be displayed.

● The data can be cleared by using the Clear List icon on the bottom of the screen. (All modi-
fied data indications will be deleted.)

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-93

Feature Setup / Programming
PCPro/WebPro - Features
Saving and Loading the History File
Save the history file
PC Pro software can save the history information displayed in the "Modification History" screen to
a file.

Conditions
● To clear modified data indication:
When you wish to clear the modified data indication, either select Clear list in the Modifica-
tion History screen or click the Clear Modification History icon in the Search Tree bar.
The modified data indication will remain after uploading any modified data to system.
● Modified data indication for System Configuration:
Uploading modified data indication for the System Configuration screen is not supported.
Therefore, when the system configuration is uploaded to the Aspire system, the configuration
will be revised.

How to create the history file:

1. Select File from the menu bar, then choose Save As... to display the dialog below.
2. Check Save Modified PRG’s History then click Save to create a modification history file.
The file is saved as *.n2mod (* is the same name as programming data file). For example:

PC Pro data file name: KANDA.n2p

Modification history file name: KANDA.n2mod

Check this box to save the modification history.

4-94 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Features
Load the History File (.n2mod)
The history data file can only be loaded along with loading the PCPro programming data file.
1. The history data file must be saved in the same directory as the PCPro programming data file
and saved as the same file name with *.n2mod extension. For example:

PC Pro data file name: C:\Data\KANDA.n2p

Modification history file name: C\Data\KANDA.n2mod
2. PCPro is now able to upload all or only the selected modified data to the system. Below is the
example for each "Select Range" items.

All System Data

When this box is checked, the programs modified using PCPro

will be displayed in the “PRG List” box. This also determines
what to upload as indicated below.
4
- When checked: Upload only selected data from “PRG List”.
- When unchecked: Upload all data including modified data.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-95

Feature Setup / Programming
PCPro/WebPro - Features
System Configuration/System Data

When checked, the programs modified

using PCPro will be displayed in the “PRG
List” box. When not checked, all the data
including any modified data will be
displayed.

4
Telephone Data

When checked, the programs modified

using PCPro will be displayed in the “PRG
List” box. When not checked, all the
telephone data including modified data
will be displayed in the box.

4-96 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Features
Virtual Extension Data

When checked, the programs modified

using PCPro will be displayed in the “PRG
List” box. When not checked, all Virtual
Extension data including modified data
will be displayed in the box.

4
Trunk Data

When checked, the programs modified

using PCPro will be displayed in the “PRG
List” box. When not checked, all trunk
data including modified data will be
displayed in the box.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-97

Feature Setup / Programming
PCPro/WebPro - Features
System Initialization
The System Initialization screen allows you to perform a cold start (1st initialization) or hot start
(2nd initialization) on the system. When selecting the 1st Initialization, the system will reset all
programs back to their default settings and all programming will be lost. Any user in program mode
will be logged out.

When selecting the 2nd Initialization, the system will be reset, but all programming will remain
(like powering down the system and then powering back up). Any user in program mode will be
logged out (Program 90-08).

System Time
This screen allows you to set the time and date for the system (Program 10-01).

4-98 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
PCPro/WebPro - Features
Other
Help
Clicking this option opens a help screen which provides details on using WebPro.

Log Out (WebPro Only)

PCPro uses a disconnect option accessed by clicking Communications ☞ Disconnect.
Logs you out of system programming. Exiting the application without logging out will prevent any
attempt to re-enter programming for 10-15 minutes until the session is closed automatically or
unless the system is reset.

Also displayed at the bottom of this list is the password level with which you are currently logged
in. Not all programs are available with each access level. Refer to the programming section of the
Aspire Software Manual (P/N 0893200) to determine each programs access level.

Communications (PCPro Only)

This menu item allows you to connect and disconnect from the system, as well as upload and down-
load the system database and/or changes made to programming.

View (PCPro Only)

The View menu item allows you to select the optional views - Toolbar (icon bar at the top of the
page), Status Bar (at the bottom of the window), Search Tree Bar (program listing).

In addition, the following option can also be accessed from this menu item:
4
● Quick Search
You can click on Quick Search to perform a quick program comparison between the Aspire
and i-Series telephone systems. This would be helpful if you knew a particular program in one
system and wanted the equivalent program in the other system.
● Language Setting
This option allows you to select the language the PCPro windows are displayed.
● Customize
Customize the what is displayed for the commands, toolbars, keyboard, menu, and options.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-99

Feature Setup / Programming
PCPro/WebPro - Features

- For Your Notes -

4-100 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
SMDR

SMDR
SMDR

Station Message Detail Recording (SMDR) provides a record of the system’s trunk calls. Typically, the record outputs to a
customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each exten-
sion and trunk. This makes charge-back and traffic management easier.
Sample SMDR Report Through Software 3.07

01/01/03 PAGE 001

CLASS TIME DATE LINE DURATION STATION DIALLED No./CLI ACCOUNT
POT 10:44 01/01/03 001 00:00:30 324 12039265400 8841
POT 10:46 01/01/03 001 00:00:45 324 18874521 0
POT 10:47 01/01/03 001 00:00:29 318 12039265441 0
PIN 10:48 01/01/03 002 00:01:39 NO ANSWER
ALB 10:50 01/01/03 02 00:01:40
POT 10:55 01/01/03 002 00:00:00 324 0
ALB 10:56 01/01/03 02 00:00:23

4
BRD 10:56 01/01/03 002 00:00:00 324 0
ALB 10:56 01/01/03 02 00:00:09
BRD 10:56 01/01/03 002 00:00:00 324 120366541233 0
ALB 10:56 01/01/03 02 00:00:09
BRD 10:56 01/01/03 002 00:00:00 324 181477445236 0
ALB 10:56 01/01/03 02 00:00:08

SMDR provides the following options:

● Abandoned Call Reporting
The SMDR report includes calls that rang into the system but were unanswered (i.e., abandoned).
SMDR can include all abandoned calls or only those abandoned calls that rang longer than the specified
duration. The Abandoned Call Report helps you keep track of lost business.

● Blocked Call Reporting

When Toll Restriction blocks a call, you can have SMDR print the blocked call information. Or, you
can have SMDR exclude these types of calls. With Blocked Call Reporting, you can better customize
Toll Restriction for the site’s application.

● Customized Date Format

The SMDR header can show the report date in one of three formats: American, European or Japanese.
Set the format for your preference.

● Transferred Call Tracking

SMDR shows each extension’s share of a transferred call. If an outside call is transferred among four
extensions, SMDR shows how long each of the callers stayed on the call.
● Data Call Tracking
Data Call Tracking can log the system’s internal data calls. Since SMDR normally logs external (trunk)
data calls, Data Call Tracking lets you get a complete picture of data terminal activity.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-101

Feature Setup / Programming
SMDR
● Digit Counting
With Digit Counting, SMDR can selectively keep track of toll calls. For example, if the digit count is
nine, SMDR won’t include toll calls within the home area code. Digit Counting permits SMDR to
include only the types of calls you want to monitor.

● Digit Masking
Digit Masking lets you “X” out portions of the number dialed on the SMDR report. A digit mask of
seven, for example, masks out all exchange codes (NNXs) and local addresses. Digit Masking makes it
easier to keep track of calling patterns, without having to interpret each individual number. You can also
use Digit Masking to block out access and security codes.

● Duration Monitoring
SMDR can include calls of any duration, or only those that last longer than the interval you specify. If
you want to keep track of all trunk activity, use a short duration. To keep track of only significant usage,
use a longer duration.

● Extension Exclusion
You can selectively exclude extensions from the SMDR report. This ensures privacy for high-profile
callers. For example, the company attorney negotiating a merger may not want his calls to show up on
an in-house report.

● PBX Call Reporting

If you system is behind a PBX, you can have SMDR monitor all traffic into the PBX or just calls placed
over PBX trunks. The SMDR record can include all PBX calls (including calls to PBX extensions) or

4 ●
just calls that include the PBX trunk access code.

Serial and USB SMDR Communication

The system is compatible with both serial and USB SMDR devices. This gives you many SMDR output
options. For example, you can output the SMDR report to a high speed printer or send it to disk through
a PC’s serial or USB port (requires the USB driver which can be downloaded from the NEC Technical
Support web site - ws1.necii.com).

● Trunk Exclusion
Use Trunk Exclusion to exclude certain trunks not subject to per-call charges (like WATS lines) from the
SMDR report. This makes call accounting easier, since you review only those calls with variable costs.

● Usage Summaries
SMDR can automatically print daily, weekly and monthly call activity summaries. Each summary
includes the total number of regular trunk calls and ISDN trunk calls, and the costs for each type. The
daily report prints every day at midnight. The weekly report prints every Sunday night at midnight. The
monthly report prints at midnight on the last day of the month.

● Extension Name or Number

The SMDR report can include an extension’s name or extension number. Choose the method that makes
it easier for you to track call usage.

● SMDR Enhanced for Caller ID

With software version 4.0E or higher, the SMDR output is enhanced to include up to 16 or 24 characters
of the Caller ID name information (depending on the view option selected in Program 35-02-18). You
can select to display the Caller ID number or name or the DID number. If you wish to display the Caller
Name in the “DIALLED NO./CLI” and “ACCOUNT" area, select "2" in the updated Program 35-02-15
and "1" in Program 35-02-17.

If the Caller ID name is not received, the area for Caller ID Name is left blank.

4-102 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
SMDR
For example, with Program 35-01-09 = 0 (Format for NA) and Program 35-02-17 = 1 (Caller ID Name),
if a call is received with the Caller ID Name of “NECinfrontia Corporation” (24 characters), the follow-
ing SMDR record is displayed:
CLASS TIME DATE LINE DURATION STATION DIALLED No./CLI ACCOUNT
POT 10:52 12/09 002 00:00:10 2001 2142623801 08754
PIN 10:52 12/09 001 00:00:20 2017 2142623802 NECinfrontia Cor
PIN 10:53 12/09 002 2142623801 NO ANSWER

If Program 35-02-18 = 1 (Caller ID Name Output Method) is set to line feed, the SMDR will display as
follows:
CLASS TIME DATE LINE DURATION STATION DIALLED No./CLI ACCOUNT
POT 10:52 12/09 002 00:00:10 2001 2142623801 08754
PIN 10:52 12/09 001 00:00:20 2017 2142623802 NECinfrontia Cor
NEXT NECinfrontia Corp.
PIN 10:53 12/09 002 2142623801 NO ANSWER

Definitions
Call Record Number SMDR record number (consecutive)
CLASS
TIME
Type of call (see Class Definitions below)
Time call placed or answered. (For Transferred calls, shows time
user picked up Transfer.)
4
DATE Date the call was made
LINE Trunk number used for call
DURATION How long call lasted. (For Transferred calls, shows how long user
was on call after answering the Transfer.)
STATION Extension number of call “owner” (i.e., extension that first placed
or answered call) (For Transferred calls, there can be more than one
owner - depending on how many extensions shared the call.)
DIALLED No./CLI For outgoing calls, the number dialed or, for incoming calls, the
Caller ID information
COST For system with ARS, indicates the call cost
OR
ACCOUNT Account Code number entered by extension user
Class Definitions
POT Outgoing trunk call
POTA Outgoing trunk call placed using Toll Restriction Override
PIN Incoming trunk calls
ALB All lines in group are busy (group number follows TIME field)
BRD Call blocked due to Toll Restriction
PTRS Transferred call
IVIN BRI trunk call

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-103

Feature Setup / Programming
SMDR

SMDR Report Format with Program 35-02-14 Set to “0”

4 33-39
40-44
STATION
Spaces
45-51 DIALLED
52 Space
53-59 No./CLI
60-63 Spaces
64-70 ACCOUNT
CR & LF Carriage return and line feed
LF Line feed
SMDR Record
1-4 Call type (e.g., POT for outgoing)
5 Space
6-10 Time in 24 hour clock (HH:MM)
11 Space
12-21 LINE
22 Space
23-30 Call Duration (HH:MM:SS)
31 Space
32-41 Station number or name
42 Space
43-62 Number dialed (20 digits maximum)
63 Space
64-79 Account number or NO ANSWER

4-104 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
SMDR

SMDR Report Format with Program 35-02-14 Set to “1”

Character Position Field Definition
Header Line 1
1-60 Spaces
61-70 MM/DD/YYYY
71 Space
72-75 PAGE
76 Space
77-79 Report page number (e.g., 001)
CR & LF Carriage return and line feed
Header Line 2
1-5 CLASS
6 Space
7-10 TIME
11 Spaces
12-15 DATE
16-17 Spaces
18-21 LINE
22 Space
23-30 DURATION
31-32
33-39
40-44
Spaces
STATION
Spaces
4
45-51 DIALLED
52 Space
53-59 No./CLI
60-63 Spaces
64-70 ACCOUNT
CR & LF Carriage return and line feed
LF Line feed
SMDR Record
1-4 Call type (e.g., POT for outgoing)
5 Space
6-10 Time in 24 hour clock (HH:MM)
11 Space
12-16 DATE
17 Space
18-21 LINE
22 Space
23-30 Call Duration (HH:MM:SS)
31 Space
32-41 Station number or name
42 Space
43-62 Number dialed (20 digits maximum)
63 Space
64-79 Account number or NO ANSWER

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-105

Feature Setup / Programming
SMDR
Summary Reports

OUTGOING CALL/COST SUMMARY

FOR DAY OF nn/nn/nn

TOTAL NO. OF OUTGOING PSTN CALLS:0

TOTAL NO. OF OUTGOING ISDN CALLS:0
NO. OF OUTGOING PSTN CALLS COSTED:0 COST: 0
NO. OF OUTGOING ISDN CALLS COSTED:0 COST: 0

OUTGOING CALL/COST
SUMMARY FOR WEEK ENDING nn/nn/nn
TOTAL NO. OF OUTGOING PSTN CALLS:49
TOTAL NO. OF OUTGOING ISDN CALLS:0
NO. OF OUTGOING PSTN CALLS COSTED:0 COST: 0
NO. OF OUTGOING ISDN CALLS COSTED:0 COST: 0

OUTGOING CALL/COST SUMMARY

FOR MONTH ENDING nn/nn/nn
TOTAL NO. OF OUTGOING PSTN CALLS:49
TOTAL NO. OF OUTGOING ISDN CALLS:0
NO. OF OUTGOING PSTN CALLS COSTED:0 COST: 0
NO. OF OUTGOING ISDN CALLS COSTED:0 COST: 0

4 Conditions
(A.) The SMDR report does not include voice Intercom calls.
(B.) The SMDR call buffer stores 500 calls. The buffer stores calls when the SMDR device is unavail-
able. When the buffer fills, the oldest record is deleted to allow the new record to be saved.
(C.) When SMDR reports are enabled using the same port as the Traffic Reporting feature (exam-
ple: 147), the SMDR blocks the Traffic reports. Unplugging the cable and plugging it back in
again will allow Traffic reports to print.
(D.) SMDR requires a connection to the NTCPU via a COM port, USB (Aspire only) or LAN con-
nection. A USB connection from the Aspire NTCPU requires the USB driver which can be
downloaded from the NEC Technical Support web site - ws1.necii.com.

The system can also use a connection to the system via a CTA/CTU adapter (the CTU adapter
also requires a USB driver which is also available on the web site). Once you designate a CTA
or CTU for SMDR, you cannot use that extension for placing and answering other data calls.
SMDR and the Traffic Reports should not use the same CTA/CTU.
(E.) If no answer is received, “NO ANSWER” is displayed regardless of the system programing for
the Caller ID display option.
(F.) The setting in Program 35-02-18 works regardless of the entry in Program 35-02-15 or 35-02-
17.
(G.) When Program 35-02-18 is set to "1", the first and second lines are sometimes separated.
When the buffer is full, the overflowed data may not be shown.
(H.) The special characters used in the Aspire system cannot be output to the SMDR - they are con-
verted to “_”.

Default Setting
Disabled.

4-106 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
SMDR - Installing
SMDR - Installing

Installing SMDR
The following devices can be used to output SMDR from the system:
● CTA
● CTU
● NTCPU’s Serial Port
● NTCPU’s USB Port
● NTCPU’s Ethernet Port
The LAN port only provides information through LAN-capable programs, such as
HyperTerminal. Printing of the SMDR information must be done from within that program.)

1. Install the data device to be used (refer to the specific CTA/CTU information described previously).
If using a CTU or the Aspire M/L/XL NTCPU’s USB connector, drivers are required for each of these
devices. The drivers can be downloaded from NEC’s Technical Support web site (ws1.necii.com).
2. Install the SMDR recording device according to the manufacturer’s instructions.
3. Connect the SMDR recording device to the telephone system - through the CTA, CTU or one of the NTCPU ports.

Note: When using a CTA, a straight through RS-232C cable terminated with a 9-pin female connector
is required. Refer to the pin-out information below.

Note: When using a CTU or the NTCPU USB port, a standard USB cable (USB Type B Male-to-USB

Note:
Type A Male) is required.

When using the ethernet port, a standard ethernet cross-over cable is required.
4
Note: When using the NTCPU serial connector, a null modem cable is required. This cable is available from
NEC as part number 0892004 or refer to the pin-out information below to make your own cable.

Null Modem Pin-Out

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-107

Feature Setup / Programming
SMDR - Installing

RS-232-C Pin Out Information

Direction of Signal Flow
( output or input)
DCE DTE
RS-232-C (CTA, CTU (PC or
Connector Description or Modem) Printer)
8 DCD
3 RXD
2 TXD
20 DTR
6 DSR
4 RTS
5 CTS
7 GND

25-Pin RS-232-C
Connector One-Pair Cross-Connect
13 12 11 10 9 8 7 6 5 4 3 2 1

25 24 23 22 21 20 19 18 17 16 15 14
YEL BLK
BLU-WHT WHT-BLU

To digital
station circuit RED GRN

on ESIU PCB
Cross
Connect
Block
25-Pair 625
Installation

4
Modular
Cable Jack

RS-232-C
SMDR Printer Cable (with CTA)

0893130 - 126
OR

Aspire Keyset
with CTA or
CTU Adaptor

USB Cable
(with CTU)
PC
RS-232 Null
Modem Cable

Aspire S
IP Network
Cabinet

Ethernet Cable

CONNECTING AN SMDR DEVICE TO THE ASPIRE S

4-108 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
SMDR - Installing

RS-232-C Pin Out Information

Direction of Signal Flow
( output or input)
DCE DTE
RS-232-C (CTA, CTU (PC or
Connector Description or Modem) Printer)
8 DCD One-Pair Cross-Connect
3 RXD
2 TXD
20 DTR
6 DSR
4 RTS YEL BLK
BLU-WHT WHT-BLU
5 CTS
7 GND
To digital
station circuit RED GRN

25-Pin RS-232-C on ESIU PCB

Connector Cross
Connect
13 12 11 10 9 8 7 6 5 4 3 2 1
Block
25-Pair 625
Installation Modular

0893100 - 126
Cable Jack
25 24 23 22 21 20 19 18 17 16 15 14

RS-232-C
Cable (with CTA
Aspire Keyset
with CTA or
4
or NTCPU Serial connection) CTU Adaptor
SMDR Printer
OR

Connect Serial or USB Cable

To Keyset or
NTCPU Connector

USB Cable
(with CTU or
NTCPU USB connection)
PC

Aspire Cabinet

IP Network

Ethernet Connect to:

Cable NTCPU (CN15) LAN Connector
OR
8SHUBU (with connection to NTCPU)

CONNECTING AN SMDR DEVICE TO THE ASPIRE M/L/XL

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-109

Feature Setup / Programming
SMDR - Programming
SMDR - Programming

Programming SMDR
SMDR With a CPU Connection
(Serial / USB / Ethernet)

Start

Connect an
ethernet cable Which connection type will Aspire Only
from the CPU to Ethernet be used to connect the CPU USB Connect a USB cable to
the PC to be used for SMDR? the CPU and PC.
for SMDR.
Serial

The PC will recognize the

In 10-20-01, define Connect a null modem cable new hardware and ask to
the TCP port when from the CPU to the PC to be install the driver. Install the
communicating to the used for SMDR. CPU USB driver (available
SMDR (external (Refer to the Aspire Hardware from the NEC Technical
device 5). Manual for pin-out details.) Support web site
(www.necii.com).

4
In 10-21-02, set the
In 35-01-01 set the
baud rate (0=4800, In 35-01-01 set the SMDR
SMDR output to "3"
1=9600, 2=19200, output to "2" for NTCPU USB.
for LAN.
3=38400).

In 35-01-01 set the SMDR

output to "1" for COM port.

Go to
"A".

4-110 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
SMDR - Programming

SMDR With a CTA Adapter

The CTA Adapter
does NOT require Do Not plug in the keyset with
Start
an AC/DC power the CTA Adapter.
adapter.

Was the
Disconnect
In 15-02-20, set the baud extension on
the phone
rate to be used which the CTA
and undefine
for the CTA connection Adapter is to be
Yes (set to 0)
(0=4800, 1=9600, 2=19200). installed
the keyset's
previously
port in
connected to
10-03-01.
the system?

In 35-01-01 set the SMDR No

output to "4" for CTA/CTU.

In 15-02-19, set the

extension with
the CTA Adapter to "1".
In 35-01-02, define the extension number
of the keyset with the CTA Adapter.

Set the dip switches on the CTA Adapter

to pins 1 and 2 on (up), 3-8 off (down).
Refer to the Aspire or Aspire S Hardware
Manual for further installation details on
the CTA Adapter.
4
Without the line cord connected to You may wish to remove
the keyset, install the CTA Adapter the wall mount bracket to
onto the keyset. allow easier installation.

Connect the line cord to the keyset.

Wait one minute for the system

to recognize the adapter.

Check 10-03-04 for the keyset.

No Disconnect the phone.
Does it show the CTA installed?

Yes

Connect an RS-232C straight-thru Undefine the keyset's

cable to the adapter and PC. port in 10-03-01.

Go to
Remove the CTA Adapter.
"A".

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-111

Feature Setup / Programming
SMDR - Programming

SMDR With a CTU Adapter

The CTU Adapter

Do Not plug in the keyset
requires an AC/DC Start
with the CTU Adapter.
power adapter.

In 35-01-01 set the SMDR

output to "4" for CTA/CTU. Was the
Disconnect
extension on
the phone
which the CTU
and undefine
In 35-01-02, define the extension number Adapter is to be Yes (set to 0)
of the keyset with the CTU Adapter. installed
the keyset's
previously
Refer to the Aspire or port in
connected to
Aspire S Hardware Set the dip switches on the CTU 10-03-01.
the system?
Manual for further Adapter to pins 2, 5 and 6 on (up),
installation details on 1, 3, 4, 7, 8 off (down).
the CTU Adapter. No

Install the CTU USB driver (available from Set 15-02-19 to "0" for the extension
the NEC Technical Support web site - which will have the CTU installed.
www.necii.com). Select "non-procedure" (With PCPro/WebPro, select
service during the installation for SMDR. "Direct Print Mode".)
When connecting to the USB por t using a
communications program (such as
HyperTerminal), you can determine the
COMport used by checking the Ports listing
in the Device Manager (right-click on "My

4 Computer" and click on "Manage").

The baud rate selected in HyperTerminal
does not matter with the USB connection.

Attach ferrite beads to the AC-R power

cable and USB cables. (Install on the
ends closest to the adapter.)
You may wish to
remove the wall
Without the line cord connected to the
mount bracket to
allow easier keyset, install the CTU Adapter onto the
installation. keyset and connect the AC/DC adapter.

Connect the line cord to the keyset.

Disconnect the phone.

Wait one minute for the system

to recognize the adapter. No

Undefine the keyset's

Check 10-03-04 for the keyset. port in 10-03-01.
Does it show the CTU installed?

Yes
Remove the CTU Adapter.
Connect the USB cable to the adapter and PC.

Go to
"A".

4-112 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
SMDR - Programming

"A".

What language should be used

In 35-01-03, enter 0. English Spanish In 35-01-03, enter 4.
for the SMDR header?
German Italian
French

In 35-01-03, enter 1. In 35-01-03, enter 2. In 35-01-03, enter 3.

Do you want American,

In 80-05-01, enter 0. American European or Japanese date European In 80-05-01, enter 2.
format in the SMDR header?

Japanese

In 80-05-01, enter 1.

In 35-03-01, for each trunk group, select the SMDR port (1-8)
to which the incoming SMDR information should be sent. 4
In 35-04-01, for each Department group, select the SMDR
port (1-8) to which the outgoing SMDR information should
be sent.
For example, you can use this feature to
block the printing of security codes.
In 35-01-04, enter the number
of digits you want to block. Do you want to block (i.e., "X"
If you enter 8, for example, Yes out) any of the digits on the No In 35-01-04, enter 0.
SMDR Xs out the last 8 SMDR report?
digits dialed.

To have only long distance calls print,

for example, enter 8.
In 35-01-05, enter the
Should all outgoing calls
minimum number of digits
print on the SMDR report,
a user must dial (1-24) No Yes In 35-01-05, enter 0.
regardless of the number
before system will include
of digits dialed?
call on SMDR report.

Continued on
next page.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-113

Feature Setup / Programming
SMDR - Programming

Continued
from
previous
page.

In 35-01-06, enter
minimum duration of call Should calls of any
that will print on the No duration print on the Yes In 35-01-06, enter 0.
SMDR report (1-65535 SMDR report?
seconds).

In 35-01-07, enter how

Should all unanswered
long an unanswered call
(i.e., "NO ANSWER")
must ring (1-65535 No Yes In 35-01-07, enter 0.
calls print on the SMDR
seconds) before SMDR
report?
logs it as "NO ANSWER".

Do you want the SMDR

In 35-02-01, In 35-02-01,
No report to include calls Yes
enter 0. enter 1.
blocked by Toll Restriction?

4 If your system is behind a PBX, do

Access
In 35-02-02, you want SMDR to include all calls In 35-02-02,
Code All Calls
enter 0. to the PBX or just calls using the enter 1.
Calls
PBX trunk access code?

Should the SMDR report display Date and

Trunk
In 35-02-03, enter 0. the trunk name or the date and Trunk In 35-02-03, enter 1.
Name
trunk number? Number

In 35-02-14, enter 0. In 35-02-14, enter 1.

Enter 0 to disable the following Enter 1 to enable the following

reports: Do you want to reports:
35-02-04: Daily Summary No print the SMDR Yes 35-02-04: Daily Summary
35-02-05: Weekly Summary report summaries? 35-02-05: Weekly Summary
35-02-06: Monthly Summary 35-02-06: Monthly Summary

Continued on
next page.

4-114 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
SMDR - Programming

Continued
from
previous
page.

Set 14-01-06 to "1" for each trunk

which should provide SMDR.

Set 15-01-03 to "1" for each extension

which should provide SMDR.

Should the SMDR

In 35-02-08, enter 0. No report include Yes In 35-02-08, enter 1.
incoming calls?

Should the SMDR report

4
Extension Extension
In 35-02-09, enter 0. name
include extension names number
In 35-02-09, enter 1.
or numbers?

Should the SMDR report include

In 35-02-10, enter 0. No information when all lines in a group are Yes In 35-02-10, enter 1.
busy and a user tries to access the group?

Should the DID table name

In 35-02-12, enter 0. No be displayed for incoming Yes In 35-02-12, enter 1.
DID calls?

Should the SMDR report display

the Caller ID when an incoming
In 35-02-13, enter 0. No Yes In 35-02-13, enter 1.
DID number is transferred to an
outgoing trunk?

Continued on
next page.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-115

Feature Setup / Programming
SMDR - Programming

Continued
from
previous
page.

Is the system
software
No
version 4.0E
or higher?

Yes

Should the Caller ID

In 35-02-15, enter 0 to
number, DID number, or DID In 35-02-15, enter 1 to
display the Caller ID Number
Caller ID name be displayed display the DID number.
number.
in the SMDR output?

Caller ID Name

In 35-02-15, enter 2 to display

the Caller ID name.

4
Should the SMDR report
In 35-02-16, enter Received
Trunk include the trunk port names or In 35-02-16, enter
Number
0. Name received number dialed for ANI/ 1.
Dialed
DNIS and DID trunks?

Should the SMDR report

In 35-02-17, enter Account Caller ID In 35-02-17, enter
Code
include the Account Code or Name
0. 1.
Caller ID name?

In 35-02-18, enter
1.
Selecting this option
Should the Caller ID Name
In 35-02-18, enter inserts a line feed
Yes appear on the same line as the No
0. and up to 24
call record?
characters can be
displayed for the
Caller ID name.

Stop

4-116 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
SMDR - Programming

Programming (Cont’d)
➻ 10-12-01 : NTCPU Network Setup - IP Address
When using an IP connection from the NTCPU’s ethernet port, set up the IP address used to connect
from the PC to the Aspire system (Default: 172.16.0.10).
➻ 10-20-01 : LAN Setup for External Equipment
Define the TCP port (0-65535) when communicating to the SMDR (type 5).
➻ 10-21-02 : NTCPU Hardware Setup - Baud Rate for COM Port
If the SMDR connection is made using the COM port on the NTCPU, define the baud rate (0=4800,
1=9600, 2=19200, 3=38400).
➻ 14-01-06 : Basic Trunk Data Setup - SMDR Print Out
For each trunk, enter 1 if trunk’s calls should appear on SMDR report. Enter 0 if trunk’s calls should
not appear on SMDR report. See Program 35-01 and 35-02 for SMDR printout options (0=No print out,
1=Prints out).
➻ 15-01-03 : Basic Extension Data Setup - SMDR Printout
For each extension, enter 1 if extension’s calls should appear on SMDR report. Enter 0 if extension’s
calls should not appear on SMDR report.
➻ 15-02-19 : Multi-Line Telephone Basic Data Setup - CTA/CTU Data Communication Mode
Select ‘1’ for a printer/SMDR connection to the CTA or CTU adapter.
➻ 15-02-20 : Multi-Line Telephone Basic Data Setup - Baud Rate for CTA Port
Set the baud rate to be used by the CTA (0=4800, 1=9600, 2=19200). For USB connections, this setting
should not matter.
➻ 35-01-01 : SMDR Options - Output Port Type
Specify the type of connection used for SMDR (0=No setting, 1=COM(NTCPU), 2=USB (NTCPU),
3=LAN (NTCPU), 4=CTA/CTU). The baud rate for the COM port should be set in Program 10-21-02
4
or 15-02-20.
➻ 35-01-02 : SMDR Options - Output Destination Number
Specify the SMDR printer output port (CTA/CTU port number).This is the extension number which has
the CTA/CTU installed.
➻ 35-01-03 : SMDR Options - Header Language
Specify the language in which the SMDR header should be printed (0=English, 1=German, 2=French,
3=Italian, 4=Spanish).
➻ 35-01-04 : SMDR Options - Omit (Mask) Digits
Enter the number of digits (1-24) you want SMDR to block (i.e., “X” out). Enter 0 not to block any
digits.
➻ 35-01-05 : SMDR Options - Minimum Number of SMDR Digits
Enter the minimum number of digits a user must dial (1-24) before the system includes a call on the
SMDR report. Enter 0 to include all outgoing calls, regardless of the number of digits dialed.
➻ 35-01-06 : SMDR Options - Minimum Call Duration
Enter the minimum duration of a call (1-65535) that will print on the SMDR report. Enter 0 to have
calls of any duration print.
➻ 35-01-07 : SMDR Options - Minimum Ringing Time
Enter how long an unanswered call must ring (1-65535) before SMDR logs it as “No Answer”. Enter 0
to allow all “No Answer” calls to print.
➻ 35-01-08 : SMDR Options - SMDR Format
Do not change:
This option is added to allow an increased account code field from 8 to 16 when used in the U.K. This
allows 16 characters of the Caller ID name to be displayed. For the U.S., this option is set to "0" and
should remain at this setting as 16 characters are already provided for the account code field.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-117

Feature Setup / Programming
SMDR - Programming
➻ 35-02-01 : SMDR Output Options - Toll Restricted Call
Enter 1 if you want the SMDR report to include calls blocked by Toll Restriction. Enter 0 to exclude
blocked calls.
➻ 35-02-02 : SMDR Output Options - PBX Calls
If system is behind a PBX, enter 1 to have SMDR include all calls to the PBX. Enter 0 to have SMDR
include only calls dialed using PBX trunk access code.
➻ 35-02-03 : SMDR Output Options - Display Trunk Name or Number
Select whether the system should display the trunk name (0) or the number (1) on SMDR reports. If this
option is set to “1”, Program 35-02-14 must be set to “0”.
➻ 35-02-04 : SMDR Output Options - Daily Summary
35-02-05 : Weekly Summary and
35-02-06 : Monthly Summary
Enter 1 to enable a summary report. Enter 0 to disable a summary report. The daily report prints every
day at midnight. The weekly report prints every Sunday night at midnight. The monthly report prints at
midnight on the last day of the month.
➻ 35-02-08 : SMDR Output Options - Incoming Calls
Enter 1 if you want the SMDR report to include incoming calls. Enter 0 if you want the SMDR report to
exclude incoming calls.
➻ 35-02-09 : SMDR Output Options - Print Name or Number
Enter 1 if you want the SMDR report to include the extension’s name. Enter 0 if you want the SMDR
report to include the extension’s number.
➻ 35-02-10 : SMDR Output Options - All Lines Busy (ALB) Output
Enter 1 to report information when all lines in a group are busy and an extension user tries to access the

4 ➻
group. Enter 0 if this information should not be included.
35-02-12 : SMDR Output Options - DID Table Name Output
Determine if the DID table name should be displayed for incoming DID calls (0=Not Displayed,
1=Displayed).
➻ 35-02-13 : SMDR Output Options - CLI Output When DID to Trunk
Determine if the Caller ID should be displayed when the incoming DID number is transferred to an out-
going trunk (0=Not Displayed, 1=Displayed).
➻ 35-02-14 : SMDR Output Options - Date
Determine whether the date should be displayed on SMDR reports (0=not displayed, 1=displayed). This
option must be set to “0” if the trunk name is set to be displayed in Program 35-02-03.
➻ 35-02-15 : SMDR Output Options - CLI/DID Number Switching
Enter 0 to display the Caller ID number. Currently, option “1” for the DID number is not available.
With software 4.0E+, determine if the Caller ID number (0), DID number (1) or Caller ID name (2)
should be displayed in the SMDR output.
➻ 35-02-16 : SMDR Output Options - Print Trunk Name or Received Dialed Number
Determine how the SMDR should print incoming calls on ANI/DNIS or DID trunks. If set to (1), ANI/
DNIS trunks can print DNIS digits. For DID trunks, if the received number is not defined in Program
22-11-01, then no number will be printed. If set to (0) trunk names are printed instead (as assigned in
Program 14-01-01).
➻ 35-02-17 : SMDR Output Options - Print Account Code or Caller ID Name
Determine whether the Account Code (0) or Caller ID name (1) should appear in the SMDR record. By
default, the Account Code will be displayed.
Note: Program 35-01-08 must be set to "0" for this entry to be followed.

4-118 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
SMDR - Programming
➻ 35-02-18 : SMDR Output Options - Caller ID Name Output Method
Select whether to display up to 16 characters of the Caller ID Name on the same line as the call record
(0) or if a line feed should be added and up to 24 characters of the Caller ID Name will be displayed on
the following line (1). If the line feed option is selected, the Caller ID Name will be displayed on the
next line as : NEXT "Caller ID Name". The default entry for this option is "0".
This setting will work regardless of the setting in Program 35-02-15.
Note: With this option set to "1", if your communications program (such as HyperTerminal) has the line
wrap option enabled in the ASCII setup, an additional line break may appear above the Caller ID name
line.
➻ 35-03-01 : SMDR Port Assignment for Trunks
Assign the SMDR port for each trunk group. For each Trunk Group, select the SMDR port to which the
incoming SMDR information should be sent.
➪ Aspire S Trunk Groups: 1-8, SMDR Ports 1-2
➪ Aspire Trunk Groups: 1-100, SMDR Ports 1-8
➻ 35-04-01 : SMDR Port Assignment for Department Groups
Assign the SMDR port for each Department Group. For each Department Group, select the SMDR port
to which the outgoing SMDR information should be sent.
➪ Aspire S: Department Groups 1-8, SMDR Ports 1-2
➪ Aspire: Department Groups 1-64, SMDR Ports 1-8
➻ 80-05-01 : Date Format for SMDR and System Reports
Set the date format for SMDR (0=American, 1=Japanese or 2=European).

Related Features
PBX Compatibility
To use the PBX Call Reporting option, program system for behind PBX operation.
4
Traffic Reports
Traffic Management Reports and SMDR should not use the same CTA port.

Operation
Once installed and programmed, SMDR operation is automatic.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-119

Feature Setup / Programming
SMDR - Programming

- For Your Notes -

4-120 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
System Information Reports

System Information Reports

The system can print a report of the PCBs installed, the port assignments, and the port types. This information is sent to the
port defined in Program 90-13. This report includes:
● The version of system software
● PCB names
● Slot condition (working, blocked)
● Port assignment
● Port classification
Sample Report:
<< System Information >> 06/16/2003 13:57

slot location type assign port condition note

----------------------------------------------------------------------------------------------------
1 1-1 ESIU 1- 16 Running *******- -------- Connect:*
2 1-2 COIU 1- 4 Running
3 1-3 SLIU 17- 24 Running
4 1-4 VMSU 25- 28 Running
5 1-5 -none- -none-
6 1-6 -none- -none-
7
8
9
1-7
1-8
2-1
-none- -none-
-none- -none-
-none- -none-
4
10 2-2 -none- -none-
11 2-3 -none- -none-
12 2-4 -none- -none-
13 2-5 -none- -none-
14 2-6 -none- -none-
15 2-7 -none- -none-
16 2-8 -none- -none-

Programming
➻ 90-13-01 : System Information Output - Output Port Type
Define the output port to be used as the output for system information report (0=no setting,
1=NTCPU COM port, 2=NTCPU USB port, 4=CTA/CTU adapter). Set the baud rate for the
COM port in Program 10-21-02.
➻ 90-13-02 : System Information Output - Destination Extension Number
If the output port type (90-13-01) is a CTA or CTU, enter the extension number with the CTA/
CTU connection.
➻ 90-13-03 : System Information Output - Output
Entering 1 will print the system report to the connected device.

Related Features
Traffic Reports
Traffic Reports log system call data providing several reports which can be used to determine
adequate system resources (receivers, channels, trunks, etc.).

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-121

Feature Setup / Programming
System Information Reports

- For Your Notes -

4-122 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
TAPI 1.x / CTI

TAPI 1.x / CTI

The system has Telephony Applications Programming Interface (TAPI) capability. TAPI allows the user personalized control
of the telephone system from a desktop or laptop PC when used in conjunction with a TAPI-compliant application. The tele-
phone system and PC are connected by installing a CTA or CTU adapter on the telephone keyset, allowing the PC user to
access sophisticated communications services via the telephone lines.

Some possibilities are:

● Personal information managers offering features such as automatic dialing, voice mail sorting, and simultaneous
communications.
● Strengthened information applications connecting database managers, spreadsheets, and word processors
directly to the telephone network.
● Advanced call managers letting users manage more complicated telephone functions (such as setting up
conference calls).
● Icon-drive data transmission allowing users to drag icons to send files, specifying whether to transmit as a file,
fax, or EMail.
● Caller ID functions letting users identify an inbound caller on another line without putting anyone on hold. The
second caller could be sent a message or routed directly to voice mail. Screen pops can also be used with Caller
ID to identify incoming callers. Using a screen pop application (such as IdentaFone’s IdentaPop with MS Out-
look integration), caller information can be retrieved and displayed on the PC’s monitor.
● Remote control applications letting users operate their computers from a distance over public telephone lines.
● Access to information services (such as news retrieval services) obtained through TAPI applications.
4
The Aspire TAPI capability provides:
● Reduced TAPI Feature Set (see the Supported TAPI Commands chart which follows).
● Caller ID data to the PC for data base lookups and screen pops (see the Caller ID Data chart which follows).
● Telephone control (off-hook, on-hook and dialing).

In addition to a compatible system software version (1.07 or higher), you must also have:
● Aspire keyset telephone containing an RS-232-C CTA Adapter (P/N 0890058) / CTU Adapter (P/N 0890059)
with TAPI compliant firmware.
Refer to CTA Adapters (page 2-5) and CTU Adapters (page 2-21) for details on installing the adapters
and drivers required for TAPI 1.4 applications (stand-alone).
● PC Driver for the CTA: PC running Windows 98 Second Edition or higher
● PC Driver for the CTU: PC running Windows 98 Second Edition, Windows 2000, or Windows XP
● TAPI 2 applications (server-based) are possible with the Aspire S cabinet. With the Aspire M/L/XL, the Aspire
64-port basic CPU (P/N 0891002) with the Feature Upgrade PAL chip (P/N 0891039) or the Enhanced CPU (P/
N 0891038) is required. The 64-port Basic CPU with the basic factory-installed PAL chip does not support
TAPI 2.
● A TAPI compatible Windows application

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-123

Feature Setup / Programming
TAPI 1.x / CTI

Supported TAPI Commands

TSPI_LINEANSWER TSPI_LINENEGOTIATETSPIVERSION
TSPI_LINEBLINDTRANSFER TSPI_LINEOPEN
TSPI_LINECLOSE TSPI_LINESETDEFAULTMEDIADETECTION
TSPI_LINECLOSECALL TSPI_LINEGETADDRESSCAPS
TSPI_LINECOMPLETETRANSFER TSPI_LINEPARK
TSPI_LINECONDITIONALMEDIADETECTION TSPI_LINEPICKUP
TSPI_LINECONFIGDIALOG TSPI_LINEPREPAREADDTOCONFERENCE
TSPI_LINEDIAL TSPI_LINEREDIRECT
TSPI_LINEDROP TSPI_LINESELECTEXTVERSION
TSPI_LINEFORWARD TSPI_LINESETAPPSPECIFIC
TSPI_LINEGETADDRESSID TSPI_LINESETMEDIAMODE
TSPI_LINEGETADDRESSSTATUS TSPI_LINESETSTATUSMESSAGES
TSPI_LINEGETCALLADDRESSID TSPI_LINESETUPCONFERENCE
TSPI_LINEGETCALLINFO TSPI_LINESETUPTRANSFER
TSPI_LINEGETCALLSTATUS TSPI_LINESWAPHOLD

4 TSPI_LINEGETDEVCAPS
TSPI_LINEGETEXTENSIONID
TSPI_LINEUNHOLD
TSPI_LINEUNPARK
TSPI_LINEGETID TSPI_PROVIDERCONFIG
TSPI_LINEGETLINEDEVSTATUS TSPI_PROVIDERINIT
TSPI_LINEGETNUMADDRESSIDS TSPI_PROVIDERINSTALL
TSPI_LINEHOLD TSPI_PROVIDERREMOVE
TSPI_LINEMAKECALL TSPI_PROVIDERSHUTDOWN
TSPI_LINENEGOTIATEEXTVERSION

4-124 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
TAPI 1.x / CTI

Caller ID Data

Call Type Signaling Description

Trunk Call 1st Ring Signal
NMBR=XXX Caller’s number = XXX
XXXXXXX XXXXXXX
2nd Ring Signal
Intercom Call 1st Ring Signal
NMBR=XXXX Caller’s number = XXXX
2nd Ring Signal

When a CTA keyset answers a call, it provides the following data to the connected device:
If the incoming call data contains the Caller ID number . . .
NMBR=XXX (XXX = Caller ID number data)

If the incoming call data does not contain the Caller ID number . . .
NUMBR=
UNAVAILABLE, OUT OF AREA, or PRIVATE

● To place a call on Hold, the CTA provides the following data to the connected device:
ATD!

● When the data keyset becomes busy, the CTA provides the following data to the connected
device:
4
BUSY

Programming for TAPI

➻ Program 15-02-19 : Multi-Line Telephone Basic Data Setup - CTA/CTU Data Communication Mode
Set the extension to use TAPI to “0” for PC connection.

➻ Program 15-02-20 : Multi-Line Telephone Basic Data Setup - Baud Rate for CTA Port
When using a CTA for the connection, set the baud rate to be used (0=4800, 1=9600, 2=19200).

Related Features
Caller ID
An extension’s Class of Service setting determines if additional options (Caller ID display, Caller
ID for second incoming call, etc.).
Computer Telephony Integration (CTI) Applications and Caller ID
The system provides Database Lookup through Caller ID and TAPI compatible third-party software
(such as Interact Commerce Corporations ACT!).
Data Communications
For more information on setting up the CTA Module, turn to this feature.
Headset Operation
In order to use the headset for some TAPI features (such as dialing out from MS Outlook), use the
Automatic Answer feature and press the Headset programmable function key (PGM 15-07 or SC
851: 05) to redirect the call to the headset and disable the hookswitch detection.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-125

Feature Setup / Programming
TAPI 1.x / CTI

Operation
TAPI operation is automatic once programmed in the phone system and enabled in the PC’s TAPI application, unless
a headset is used.

Using the Headset with Automatic Answer:

1. With the keyset in an idle state, press the Check key.
2. Press the Headset key (PGM 15-07 or SC 851: 05) twice.
3. Press the Clear key to return the display to idle.
The Headset key blinks when Automatic Headset is activated.
To cancel Automatic Headset, repeat these steps.

To Redirect Calls to the Headset and Disable the Hookswitch

(required for some TAPI features):
1. With the keyset in an idle state, press the Check key.
2. Press the Headset key (PGM 15-07 or SC 851: 05) twice.
3. Press the Clear key to return the display to idle.
The Headset key blinks when Automatic Headset is activated.
To cancel Automatic Headset, repeat these steps.
4. Press the Headset key (PGM 15-07 or SC 851: 05) to go off hook.

4-126 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
TAPI 2.1 / CTI

TAPI 2.1 / CTI

Introduction

General Description
The NEC Infrontia Aspire has capability to use Computer Telephony Integration (CTI). It uses the Tele-
phony Application Programming Interface (TAPI) 2.1 protocol. To allow CTI, an Ethernet interface is
present on the NTCPU.

TAPI 2.1-based CTI realizes third party call control features such as ACD, Predictive Dialing, and Call Routing.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-127

Feature Setup / Programming
TAPI 2.1 / CTI

Requirements
The following are the minimum specifications required to use the CTI (TAPI 2.1) interface feature.

Telephone System
● Aspire S System
● Aspire M/L/XL with Feature Upgrade PAL chip or Enhanced CPU

CTI Server

Operating System Windows NT Server (Min SP6a)

Windows 2000 Server (Min SP3)
Windows Server 2003 *

* If the TAPI server is using Windows Server 2003, then the clients have to
be updated to either Windows XP SP2 or Windows 2000 SP4 with Rollup 1.

(Microsoft Windows Small Business Server is not supported by the NEC

Infrontia CTI solutions)

CPU Pentium 500MHz or higher recommended

4 Memory

Drives
256MB or more

Free Space 10GB or over

CD-ROM Drive

Note: The above are the specifications for TAPI set-up only. They may differ depending on the applications to
be installed.

A dedicated PC Server is recommend for the Aspire CTI Server.

The setup requires you to be logged onto the PC Server as a Local Administrator.

The server should be connected to the network via the TCP/IP Protocol (including WINS, DNS services),
and should include the appropriate number of Client Access Licenses.

An IT Administrator is normally required during the installation.

The backup procedure and virus defenseare not part of the Aspire functionality and is the responsibility of
the customer.

4-128 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
TAPI 2.1 / CTI
CTI Client PC (Optional)

Operating System Windows ME

Windows 2000 Professional (Min SP3)
Windows XP Professional (Min SP1) *

* If the TAPI server is using Windows Server 2003, then the clients have to
be updated to either Windows XP SP2 or Windows 2000 SP4 with Rollup 1.

(Microsoft Windows Small Business Server is not supported by the NEC

Infrontia CTI solutions)

CPU Pentium 500MHz or higher recommended

Memory 256MB or more

The setup requires you to be logged onto the PC Server as a Local Administrator.

The server should be connected to the network via the TCP/IP Protocol (including WINS, DNS services),
and should include the appropriate number of Client Access Licenses.

An IT Administrator is normally required during the installation.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-129

Feature Setup / Programming
TAPI 2.1 / CTI

Requirements
The ethernet interface is located on the Aspire M/L/XL NTCPU or the Aspire S ENTU. This is a 10/100MB
RJ45 ethernet connection.

0893100 - 83a
CN15
LAN Connector
(CTI Interface)

4
The following basic commands must be set in the Aspire.

➻ Program 10-12 : NTCPU Network Settings

Assign a TCP/IP Address, Subnet Mask and Default Gateway to the NTCPU.

10-12-01 Aspire IP Address = 0-255.0-255.0-255.0-255

IP Address

10-12-02 Aspire Subnet Mask = 0-255.0-255.0-255.0-255

Subnet Mask
10-12-03 Aspire Default Gateway = 0-255.0-255.0-255.0-255
Default Gateway

➻ Program 10-20-01 : External Equipment LAN Settings

Assign the TCP port and keep alive timer.

External Device 1

TCP Port No 0-65535 (8181 Recommended)

Keep Alive Timer 0-255 seconds (Default 30 Seconds)

4-130 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
TAPI 2.1 / CTI

Installing the TAPI Driver NT Server

Installation Procedure
1. Double-click on the Setup.exe file. Click NEXT when you see the following welcome screen.

4
2. At the Aspire Telephony Service Provider Setup screen, select SERVER and click NEXT.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-131

Feature Setup / Programming
TAPI 2.1 / CTI
3. The Destination Location screen appears allowing you to choose the destination folder where you install the TAPI
driver. Click NEXT to accept the default target folder. If necessary, click BROWSE to choose a different drive or
folder.

4. The Setup Address screen appears. Enter the IP address of the computer, the IP address for the NTCPU in the Aspire

4 system, and the TCP port number. Use period (“.”) between numbers. The PBX IP and TCP port numbers must
match the entry within the Aspire programming (Programs 10-12 and 10-20). (e.g. TAPI: 192.168.1.76, PBX IP:
192.168.1.75, TCP Port: 8181) When you enter the information, click NEXT.

Note: This address should be given to you by the network administrator.

4-132 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
TAPI 2.1 / CTI
5. Enter the communication timeout value. This is the time the TSP will wait for a response from the Aspire before
deciding it will not respond. This value should be left at the default value (10 seconds).

6. The Register for Service Provider Setup screen appears. Select REGISTER and click NEXT to begin the
installation.
4

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-133

Feature Setup / Programming
TAPI 2.1 / CTI
7. Specify the option mode for call appearance. Specify SINGLE LINE MODE.

4 8. Verify the installation settings before clicking NEXT to complete the installation.

4-134 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
TAPI 2.1 / CTI
9. On completion of the installation, the following setup screen appears. Select YES, I WANT TO RESTART MY
COMPUTER NOW and select FINISH.

10. The TSP Installation is now complete. You should now proceed to the section for your operating system:
● Windows NT Server - page 4-136
4
● Windows 2000 Server - page 4-148
● Windows Server 2003 - page 4-163

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-135

Feature Setup / Programming
TAPI 2.1 / CTI

Configuring Telephony Windows NT Server

General Description
The following section assumes you have installed the Aspire TSP. This section contains further information on con-
figuring TAPI 2.1 on Windows NT Server. The following information is provided:

● Aspire TSP Configuration

● Enabling TAPI Server
● TAPI Server User Administration

Configuration
1. To verify that the Aspire TSP installed correctly and is using the proper settings double-click the
TELEPHONY icon from within the Control Panel (START ☞ SETTINGS ☞ CONTROL PANEL).

2. Click on the TELEPHONY DRIVERS tab to see that the Aspire TSP is installed.

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Feature Setup / Programming
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3. Click on the Aspire TSP and select the CONFIGURE button to see the configuration of the Aspire
TSP. On the CONFIGURATION tab, you can see the Server/PBX IP addresses, TCP port number and
Display Call Status Dialog option set during installation. If necessary, change the data.

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4. Click on the DEVICE tab to confirm the system extension ports’ status. You cannot change any data on
this screen.

4 5. By selecting a device and clicking DETAIL, the Call Mode can be set.

Auto Speaker Mode (Default)

If selected, Answer call requests to the selected device via TAPI will be answered using the speaker.

Auto Headset Mode

If selected, Answer call requests to the selected device via TAPI will be answered using a headset
(if connected).

Note: To allow the call mode configuration, the device should be not be in use by any TAPI applica-
tion (i.e Arc ScreenPop).

6. To exit, click CANCEL then click OK until you have exited to the Control Panel. Double-click in the
upper left hand corner of the Control Panel to close the window.

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Enabling TAPI Server and User Administration

Windows NT Server includes a Telephony Server which enables distributed access to shared telephony devices.

An example of this is where users wish to connect to the telephony devices handled by the Aspire system. By
enabling the Telephony Server, it allows Clients to connect to the Aspire telephony devices. TAPI-based requests are
sent from the Client PC to the Aspire system via the Telephony Server.

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Enabling TAPI Server and User Administration

To allow other Domain users to use the TAPI services, the TAPI server must be enabled. This is performed by using
the TCMSETUP command.

1. Click START ☞ RUN.

2. Enter the following command in the RUN command line.

TCMSETUP /S [/n] domain\username [password]

The following example installs the Server using the Administrator account within the CTI domain
using the Administrator’s password Passw0rd.

4 3.

4.
Click on OK or press ENTER.

The following message should be displayed.

Usage is:

/S - Server Setup
/n - No Password

Note: The logon account you specify MUST be a member of the Administrator’s group on the server.
It must also be in the same domain as the server.

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By default Client computers will not be able to access any extensions. By enabling the TAPI Server, you are
able to permit Domain users to access their telephone extension(s). Extensions available to the TAPI Server
are authenticated using Windows NT access permissions.

Client computers will be allocated telephone extensions based on their Domain Logon account. The only
exception to this is where by a Client computer is logged on using a Domain Administrator account, which
has permission to access all telephone extension(s).

Access permissions are configured using a Windows program called TCMAPP. This program allows the
Telephony administrator to assign telephone extension(s) to domain users.

1. Click START ☞ RUN.

2. Enter the following command in the RUN command line.

3. TAPI Administration Application screen appears. From the taskbar, select USER ☞ ADD A USER
TO THIS TELEPHONY SERVER.
4

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4. Select the appropriate domain user account and click ADD.

5. Click OK. The TAPI Administration Application screen will then display the selected user(s).

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6. You should now assign the user with telephone extension(s), as required. Select USER ☞ CHANGE
SELECTED USER’S LINE ACCESS. Select the appropriate telephone extension(s) which the user
should have access to and click OK.

7. The Administration application will then update the user account with the devices to which he/she has
access.

8. Repeat this process to add/change domain user(s) access permissions.

9. On completion, select FILE ☞ EXIT. When the following message appears, click YES and save the
changes.

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Upgrading the TAPI Driver

The upgrade of TSP requires the existing TSP (n2iptsp.tsp) file to be replaced by the new TSP.

1. Go to the Windows CONTROL PANEL ☞ SERVICES.

4
2. Locate the AspireTspStart service, and select STOP.

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3. Locate the Telephony Service, and select STOP.

4. Copy the file n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS).
You will be asked if you are sure you want to replace, click YES.

Uninstalling the Aspire TSP

1. Go to the Windows Control Panel ☞ Services.

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2. Locate the AspireTspStart service, and select STOP.

3. Locate the Telephony service, and select STOP.

4. When the Telephony Service stops, double-click the ADD/REMOVE PROGRAMS icon from the
Control Panel. Select AspireTSP from the INSTALL/UNINSTALL tab, then click ADD/REMOVE.

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5. The verification message follows, click the YES button to proceed with the uninstall.

6. Click the OK button at the end of the uninstall program. The uninstall of the Aspire TSP is complete.

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Configuring Telephony Windows 2000 Server

General Description
The following section assumes you have installed the Aspire TSP. This section contains further information on con-
figuring TAPI2.1 on a Windows 2000 Server.

The following information is provided:

● Aspire TSP Configuration

● Enabling TAPI Server
● TAPI Server User Administration

Configuration
1. To verify that the Aspire TSP is installed correctly and is using the proper settings, double-click the
PHONE AND MODEMS icon from within the Control Panel (START ☞ SETTINGS ☞ CONTROL
PANEL).

2. Click on the ADVANCED tab to see that the Aspire TSP is installed.

4-148 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

4
4. Click on the DEVICE tab to confirm the system extension ports’ status. You cannot change any data on
this screen.

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5. By selecting a device and clicking DETAIL, the Call Mode can be set.

Auto Speaker Mode (Default)

If selected, Answer call requests to the selected device via TAPI will be answered using the speaker.

Auto Headset Mode

If selected, Answer call requests to the selected device via TAPI will be answered using a headset
(if connected).

Note: To allow the call mode configuration, the device should be not be in use by any TAPI applica-
tion (i.e Arc ScreenPop).

4 6. To exit, click CANCEL then click OK until you have exited to the Control Panel. Double-click in the
upper left hand corner of the Control Panel to close the window.

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Enabling TAPI Server and User Administration

Windows 2000 Server includes a Telephony Server which enables Distributed Access to shared telephony devices.

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Enabling TAPI Server
To allow other Domain users to use the TAPI Services, the TAPI server must be enabled. This is performed by using
the Windows Computer Management Tool.

Note: Enabling the TAPI Server requires you to specify a Domain User account which exists in the same Domain to
which the TAPI Server is a member. This account must also be a member of the TAPI Server’s Local Administrator
group.

We strongly recommend using a Domain User account created specifically for use with the Telephony Service, which
contains a password which is unchangeable and does not expire.

1. Click START ☞ SETTINGS ☞ CONTROL PANEL ☞ ADMINSTRATIVE TOOLS ☞

COMPUTER MANAGEMENT.

2. Go to SYSTEM TOOLS ☞ LOCAL USERS AND GROUPS ☞ GROUPS, double-click the

ADMINISTRATORS group.

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3. Select ADD and specify the appropriate Domain in the LOOK IN drop-down list. 4
4. Specify the appropriate Domain User account and click ADD. Click OK to accept the account.

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5. Click APPLY and then OK to accept the selected account into the TAPI Server Local Administrator
Group. You are returned to the Computer Management Tool.

6. Go to SERVICES AND APPLICATIONS ☞ TELEPHONY, right-click the TELEPHONY icon and

go to PROPERTIES.

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7. In the TELEPHONY properties, tick the box which says ENABLE TELEPHONY SERVER. Below
in the user name field, click the CHOOSE USER button.

8. The SELECT USER window will appear. From this list, select the account used in Step 4.
4
9. Enter the password associated with the selected user account.

The following example installs the Server using the TAPI account within the necinfrontia domain.

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10. Click APPLY and the following message is displayed. Select OK to confirm.

11. The following message appears, confirming that the Telephony Service must be restarted. Click NO.

Note: Restarting the Telephony Service will drop any existing connection to the Aspire system.

12. The Server must now be shut down and restarted before proceeding.

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User Administration
By default, the Client computers will not be able to access any extensions. By enabling the TAPI Server, you are able
to permit Domain users to access their telephone extension(s). Extensions available to the TAPI Server are authenti-
cated using Windows 2000 access permissions.

Client computers will be allocated telephone extensions based on their Domain Logon account. The only exception to
this is where by a Client computer is logged on using a Domain Administrator account, which has permission to
access all telephone extension(s).

Access permissions are configured using the Telephony snap-in within Windows Computer Management. This
allows the Telephony administrator to assign telephone extension(s) to domain users.

1. Click START ☞ SETTINGS ☞ CONTROL PANEL ☞ ADMINSTRATIVE TOOLS ☞

COMPUTER MANAGEMENT.

2. Go to SERVICES AND APPLICATIONS ☞ TELEPHONY ☞ ASPIRE TELEPHONY SERVICE

PROVIDER. You should see a list of all connected Aspire telephone extensions.

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3. Double-click on an available extension. The Edit Users screen appears. Click ADD.

4. Click ADD - the Edit Users screen appears. Specify the appropriate domain user account and click OK
to accept.

5. The Edit Users screen reappears with confirmation of selected users. Click OK to accept.

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6. The selected user should now be associated with the extension you assigned.

7. Repeat this process to add/change domain user(s) access permissions.

8. On completion, close the Computer Management window.

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Upgrading the TAPI Driver

The upgrade of TSP requires the existing TSP (n2iptsp.tsp) file to be replaced by the new TSP.

1. Go to the Windows CONTROL PANEL ☞ ADMINISTRATIVE TOOLS ☞ SERVICES.

2. Locate the AspireTspStart service and select STOP.

3. Locate the Telephony service and select STOP.

4. Copy the file n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS).
You will be asked if you are sure you want to replace - click YES. Restart the computer.

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Uninstalling the Aspire TSP

1. Go to the Windows CONTROL PANEL ☞ ADMINISTRATIVE TOOLS ☞ SERVICES.

2. Locate the AspireTspStart service and select STOP.

4
3. Locate the Telephony service and select STOP.

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4. When the Telephony Service has stopped, go to the Windows CONTROL PANEL ☞ ADD/
REMOVE PROGRAMS. In CHANGE OR REMOVE PROGRAMS, select AspireTSP, then click
the CHANGE/REMOVE button.

4 5. The verification message follows, click the YES button to proceed with uninstall.

6. Click the OK button at the end of the uninstall program. The uninstall of the Aspire TSP is complete.

4-162 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

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Configuring Telephony Windows Server 2003

General Description
The following section assumes you have installed the Aspire TSP. This section contains further information on con-
figuring TAPI2.1 on Windows 2000 Server.

The following information is provided:

● Aspire TSP Configuration

● Enabling TAPI Server
● TAPI Server User Administration

Configuration
1. To verify that the Aspire TSP installed correctly and is using the proper settings, double-click the
PHONE AND MODEMS icon from within the Control Panel (START ☞ SETTINGS ☞ CONTROL
PANEL).

2. Click on the ADVANCED tab to see that the Aspire TSP is installed.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-163

4 4. Click on the DEVICE tab to confirm the system extension ports’ status. You cannot change any data on
this screen.

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5. By selecting a device and clicking DETAIL, the Call Mode can be set.

Auto Speaker Mode (Default)

If selected Answer call requests to the selected device via TAPI will be answered using the Speaker

Auto Headset Mode

If selected Answer call requests to the selected device via TAPI will be answered using a Headset
(If connected)

Note: To allow configuration of Call mode the device should be not be in use by any TAPI applica-
tion (i.e Arc ScreenPop)

6. To exit, click CANCEL then click OK until you have exited to the Control Panel. Double-click in the
upper left hand corner of the Control Panel to close the window.
4

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Enabling TAPI Server and User Administration

Windows Server 2003 includes a Telephony Server which enables Distributed Access to shared telephony devices.

4-166 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

We strongly recommend using a Domain User account created specifically for use with the Telephony Service, which
contains a password which is unchangeable and does not expire.

1. Click START ☞ SETTINGS ☞ CONTROL PANEL ☞ ADMINSTRATIVE TOOLS ☞

COMPUTER MANAGEMENT.

2. Go to SYSTEM TOOLS ☞ LOCAL USERS AND GROUPS ☞ GROUPS, double-click the

ADMINISTRATORS group.

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3. Select ADD and specify the appropriate location (i.e., Entire Directory).

4. Specify the appropriate User account and click CHECK NAMES to confirm. Click OK to accept the

4 account.

5. Click APPLY and then OK to accept the selected account into the TAPI Server Local Administrator
Group. You are returned to the Computer Management window.

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6. Go to SERVICE AND APPLICATIONS ☞ TELEPHONY, right-click the TELEPHONY icon and
go to PROPERTIES.

7. In the Telephony properties, tick the box which says ENABLE TELEPHONY SERVER. Below in
the USER NAME field, click the CHOOSE USER button.

8. The Select User window will appear. From this list select the account used in Step 4.

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9. Enter the password associated with the selected user account.

The following example installs the Server using the TAPI account within the necinfrontia domain.

4 10. Click APPLY. The following message is displayed. Select OK to confirm.

11. The following message appears confirming that the Telephony Service must be restarted. Click NO.

Note: Restarting the Telephony Service will drop any existing connection to the Aspire system.

12. The Server must now be shut down and restarted before proceeding.

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User Administration
By default, the Client computers will not be able to access any extensions. By enabling the TAPI Server, you are able
to permit Domain users to access their telephone extension(s). Extensions available to the TAPI Server are authenti-
cated using Windows 2000 access permissions.

Client computers will be allocated telephone extensions based on their Domain Logon account. The only exception to
this is where by a Client computer is logged on using a Domain Administrator account, which has permission to
access all telephone extension(s).

Access permissions are configured using the Telephony snap-in within Windows Computer Management. This
allows the Telephony administrator to assign telephone extension(s) to domain users.

1. Click START ☞ SETTINGS ☞ CONTROL PANEL ☞ ADMINSTRATIVE TOOLS ☞

COMPUTER MANAGEMENT.

4
2. Go to SERVICES AND APPLICATIONS ☞ TELEPHONY ☞ ASPIRE TELEPHONY SERVICE
PROVIDER. You should see a list of all connected Aspire telephone extensions.

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3. Double-click onto an available extension. The Edit Users screen appears.

4. Select ADD and specify the appropriate Location (i.e., Entire Directory).

5. Specify the appropriate User account and click CHECK NAMES to confirm. Click OK to accept the
account.

4
6. The Edit Users screen reappears with confirmation of selected users. Click OK to accept.

7. The selected user should now be associated with the extension you assigned.

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8. Repeat this process to add/change domain User(s) access permissions.

9. On completion, close the Computer Management window.

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Upgrading the TAPI Driver

The upgrade of TSP requires the existing TSP (n2iptsp.tsp) file to be replaced by the new TSP.

1. Go to the Windows CONTROL PANEL ☞ ADMINISTRATIVE TOOLS ☞ SERVICES.

2. Locate the AspireTspStart service and select STOP.

3. Locate the Telephony service and select STOP.

4. Copy the file n2iptsp.tsp to C:\WINNT\SYSTEM32 (assuming C:\WINNT is the location of the OS).
You will be asked if you are sure you want to replace - click YES. Restart the computer.

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Uninstalling the Aspire TSP

1. Go to the Windows CONTROL PANEL ☞ ADMINISTRATIVE TOOLS ☞ SERVICES.

2. Locate the AspireTspStart service and select STOP.

4
3. Locate the Telephony service and select STOP.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-175

4 5. The verification message follows, click the YES button to proceed with uninstall.

6. Click the OK button at the end of the uninstall program. The uninstall of the Aspire TSP is complete.

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Installing TAPI Clients

Enabling TAPI Clients - NT/2000/XP

The conditions for installing the TAPI 2.1 Client on Windows NT/2000/XP are as follows:
● The Client PC should be connected to the network via TCP/IP and all associated services (i.e. DNS/
WINS) should be configured.
● The Client PC must log on to the same Windows Domain as the TAPI Server.

To issue the TCMSETUP command, you must be logged on as a Local Administrator.

1. Enter the following command in the RUN command line.

TCMSETUP /C SERVERNAME (where SERVERNAME is the name of your TAPI Server)

4
2. After executing the command, the following window should be received.

Disabling TAPI Clients

The procedure for disabling a TAPI Client is the same across all Windows operating systems.

1. Enter the following command in the RUN command line.

TCMSETUP /C /D

2. After executing the command, you will receive the following message. Click on OK.

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- For Your Notes -

4-178 ◆ Section 4: Feature Setup/Programming Aspire Data Communications Manual

Feature Setup / Programming
Traffic Reports

Traffic Reports
Traffic Reports

The system provides the ability to send data to a PC connected to the Aspire. The telephone call traffic data for each extension
is captured for use with the SMDR feature (refer to SMDR (page 4-101) for more details). Traffic Reports require connection
to the serial or USB connector on the NTCPU or a CTA or CTU adapter. Additional programming and a customer-provided
printer is also required. Refer to NTCPU Connection and Driver Installation (page 3-1), Installing the CTA Adapter
(page 2-5) or Installing the CTU Adapter (page 2-21) for more on setting up and connecting to the Aspire system.

Call Traffic
The total of outgoing call frequency, outgoing call duration, call charge, incoming call frequency, answer frequency,
incoming call duration, ringing duration for each line and extension, and abandon call frequency for each line is
logged. The total of incoming calls, answer frequency, call duration for each line and extension, and abandon call fre-
quency of each line is logged and the data is outputted to the PC. The system totals the hour, day, week, and month for
each terminal and trunk number. This information is used by the SMDR feature. The extension which is totalled is
determined by system programming. The system outputs this data to the PC for the total period.
Traffic Total Report - Sample Report
Terminal OTG Duration Cost ICM Answer Duration Ringing Abandon
301 54 01:45:14 720 326 115 02:11:52 00:09:36

4
301 92 02:37:22 1855 84 84 01:58:31 00:04:19

LINE001 -- -- -- 79 71 01:05:26 -- 8

Definitions
Terminal Terminal Number/Called Party Number (maximum 24 digits)
OTG Outgoing Call Frequency/number of outgoing calls (maximum 65535 calls)
Duration Call Duration for an Outgoing Call
Cost Call Charge
ICM Incoming Call Frequency/number of incoming calls (maximum 65535 calls)
Answer Answer Frequency (maximum 65535 calls)
Duration Call Duration for an Incoming Call
Ringing Ringing Duration
Abandon Number of Abandoned Calls (maximum 65535 calls)
Conditions
● The SMDR call buffer stores 500 calls. The buffer stores calls when the SMDR device is unavailable. When
the buffer fills, the oldest record is deleted to allow the new record to be saved.
● If connected to the output device, the reports will print hourly. If not connected and the data is not out-
putted at the end of the hour, the traffic data will be overwritten by new incoming data.
● The traffic data is lost if a power failure occurs.

Default Setting
Disabled.

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Feature Setup / Programming
Traffic Reports

Programming
➻ 90-20-01 : Traffic Report Data Setup - Call Traffic Output
Determine whether or not the Call Traffic Output should be measured (0=no, 1=yes).
➻ 90-21-01 : Traffic Report Output
Define the output port to be used for the traffic reports (0=no setting, 1=NTCPU COM port, 2=NTCPU
USB port). The reports will print hourly when connected to the output device.

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Feature Setup / Programming
Ultra CallAnalyst

Ultra CallAnalyst
Ultra CallAnalyst

Ultra CallAnalyst is an easy to use, graphically oriented software package that allows you to monitor and analyze phone calls,
understand phone usage and cut costs. CallAnalyst tracks both incoming and outgoing calls accurately as well as the date and
time of each call. If you need to track the incoming phone call with name and/or telephone numbers, CallAnalyst requires
Caller ID services from the local phone company.

These reports can be used to analyze your telephone as a critical business communication tool, thereby, improving its effec-
tiveness and helping you to reduce your telephone related costs. CallAnalyst keeps track of:
● The date and time calls were made or received.
● The duration of each call.
● Which extension made or received the call.
● The CID/ANI, DNIS of the caller.
● The trunk or line numbers which handled the call.
● Account codes and authorization codes used for the call.

Ultra CallAnalyst Part Numbers:

●
●
0891081 - Ultra CallAnalyst Lite
0891082 - Ultra CallAnalyst Lite-to-Full Upgrade
4
● 0891083 - Ultra CallAnalyst Full
● 0891084 - Ultra CallAnalyst Full + 1 Client
● 0891085 - Ultra CallAnalyst Additional 1 Client

How SMDR Information is Sent to the PC

Upon the completion of an inbound or outbound call, your phone system sends SMDR data about the call (e.g. exten-
sion called, number dialed, date and time, duration of the call). Once the phone system sends the SMDR data, it is
usually erased from the phone system on the assumption that an external device has recorded the data. The Call Data
Manager (CDM) records all SMDR data sent from the phone system to your PC. The CDM is included as part of the
CallAnalyst installation. Most phone systems have a SMDR port that is of the serial port type much like the COM
ports on your PC. The SMDR port can be enabled or disabled by programming the phone system.

For CallAnalyst to receive call information from your telephone system, you must connect a serial cable between the
SMDR port on your phone system and a serial port on your PC. Or, with CallAnalyst software 6.0 or higher, you can
also connect using an IP network connection. CallAnalyst uses the Call Data Manager (CDM) communications pro-
gram to read the call information from the PC.

The following steps must be taken in order for CDM to track your calls:
● Connect an RS-232C cable from the serial port on the PC to the phone system's SMDR port. Or, if
available, connect to the TCP/IP network port on the phone system to the PC or to the USB connector
on a CTU Adapter (The NTCPU’s USB connector cannot be used - for a USB connection, a CTU must
be used as the CallAnalyst does not allow the port selection.). The SMDR connection is made to the

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Feature Setup / Programming
Ultra CallAnalyst
serial connector on the NTCPU, through a CTA or CTU Adapter installed on a keyset, or through an IP
network connection. For details on connecting the CTA, refer to CTA Adapters (page 2-5). Refer to
CTU Adapters (page 2-21) for connecting the CTU. For details on connecting to the NTCPU, refer to
Connecting to the Serial Port - Locally (page 3-5) or Connecting to the LAN Port (page 3-13).

● Program your phone system with following features:

- Enable SMDR output.
- Enable Caller ID for incoming calls in the SMDR (if available).
- Disable the SMDR output for station-to-station calls (if required).
- Configure the phone switch to produce SMDR output for both inbound and outbound calls.

For details on programming the SMDR options, refer to SMDR - Programming (page 4-110).

Programming Notes:
● If the system is programmed to display the date (Program 35-02-14=1), the date will be dis-
played regardless of the setting for display of trunk name (Program 35-02-03) and only the
trunk number is printed. For example, if trunk port “049” has a trunk name of “PRI Ch1”, if
Program 35-02-03 = 0 (name) and 35-02-14 = 1 (display date), then SMDR will show “8/19
049.” However, if Program 35-02-14 = 0 (date not displayed), the SMDR will show “PRI
Ch1”.
● For proper handling of DNIS calls, the name field (Program 22-11-03) must be the same as
the received DNIS digits (Program 22-11-01). If this is not set, CallAnalyst will not be able to
track transferred calls since the system displays the DNIS number when a call is received and
displays the DNIS name for transferred calls. This setting has no impact on outgoing calls,

4 ●
which display the trunk name instead of the DNIS name.
With Aspire software 4.0E+, Caller ID name can be displayed in SMDR records. Program 35-
02-17 must be set to “0” and Program 35-02-18 set to “1”.

CTA/CTU Adapter:
➻ 15-02-19 : Multi-Line Telephone Basic Data Setup - CTA/CTU Data Communication Mode
Change the system programming to match the CTA adapter's dip switch settings.
➻ 15-02-20 : Multi-Line Telephone Basic Data Setup - Baud Rate for CTA Port
Select the baud rate to be used by the CTA Adapter (0=4800, 1=9600, 2=19200).

LAN Connection:
➻ 10-12-01 : NTCPU Network Setup - IP Address
When using an IP connection, set up the IP address used to connect from the CallAnalyst PC to the
Aspire system (Default: 172.16.0.10).
➻ 10-20-01 : LAN Setup for External Equipment
When using an IP connection, define the TCP port used for communicating to the CallAnalyst
(External Device 5=SMDR, Entries: 0-65535). This entry must match the entry made in the CDM
setup with the CallAnalyst program.

Serial Connection:
➻ 10-21-02 : NTCPU Hardware Setup - Baud Rate for COM Port
If the SMDR connection is made using the COM port on the NTCPU, define the baud rate (0=4800,
1=9600, 2=19200, 3=38400).

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Feature Setup / Programming
Ultra CallAnalyst Server (CES)

Ultra CallAnalyst Server (CES)

CallAnalyst Enterprise Server is a network version of Ultra CallAnalyst used for collecting and generating telephone usage
reports for multiple telephone systems on a network. It is a scalable call accounting solution for the small to mid-size business.

CallAnalyst Enterprise Server is an easy to use, graphically oriented software package that allows you to monitor and analyze
phone calls, understand telephone usage and cut costs. Ultra CallAnalyst tracks both incoming and outgoing calls accurately.
The application supports connection of heterogenerous (different type) telephone systems as well as the connected interfaces
(serial or TCP/IP) and supports real time consolidation and reporting of call accounting data. If you need to track the incoming
telephone traffic with calling name and/or telephone numbers, Ultra CallAnalyst requires Caller ID services from the local
phone company.

Ultra CallAnalyst increases productivity, facilitates billing and helps detect toll fraud and phone abuse. It also has powerful
tabular (text) and graphical report generating capabilities. Reports include extension/line summaries, date/time and department
summaries, longest/most expensive calls, most frequently called numbers, and other commonly used summaries. Ultra Cal-
lAnalyst also has the ability to automatically generate and Email reports to managers on set schedules. These reports can be
used to analyze your telephone as a critical business communication tool, thereby, improving its effectiveness and helping you
to reduce your telephone related costs. Ultra CallAnalyst keeps track of:
• The date and time calls were made or received. • The CID/ANI, DNIS of the caller.
• The duration of each call. • The trunk or line numbers which handled the call.
• Which extension made or received the call. • Account codes and authorization codes used for the call.

Main Server Minimum PC Requirements

4
Hardware
• PC with Pentium 4 Processor • CD-ROM drive (for software installation)
• 512 MB RAM • Available serial port and RS-232 cable (if required)
• SVGA Monitor with 1024 x 768 resolution • Network Interface Card (NIC)
• 2 GB of free hard drive space • Printer (if required to print reports)

Software
• Windows NT 4.0 (workstation or server) w/SP6, 2000 Professional w/SP3, XP Professional w/ SP1 or
2003 Server
• MS SQL Server 2000 or MSDE (Microsoft Database Engine) for the database (MSDE is included on
the application CD)
• Microsoft Internet Explorer 5.0 or higher (Internet Explorer is included on the application CD)

Network Client / Remote Site Reporting Client Minimum PC Requirements

Hardware
• PC with Pentium III Processor • CD-ROM drive (for software installation)
• 256 MB RAM • Network Interface Card (NIC)
• 1 GB of free hard drive space • Available serial port and RS-232 cable (if required)

Software
• Windows NT 4.0 w/ SP6, or 2000 Professional w/ SP3, XP Professional w/ SP1 or 2003 Server
• Microsoft Internet Explorer 5.0 or higher (Internet Explorer is included on the application CD)

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-183

Feature Setup / Programming
Ultra CallAnalyst Server (CES)
! IMPORTANT !
The time and date on the telephone system must match to the minute the time and date on the PC running the
Ultra CallAnalyst software. The PC time can not lag behind the telephone system time more than 1 minute or the
date reported by Ultra CallAnalyst will roll back to the previous day.

Connecting the Telephone System to the Ultra CallAnalyst Enterprise Server

Most telephone systems use a standard serial cable to connect the SMDR output to a PC. Modern telephone systems
are also capable of sending call records to a PC via an RJ45 network connection.
1. Connect an RS-232C cable from the serial port on the PC to the telephone system’s SMDR port.
OR
Connect the telephone system to the Local Area Network using a network cable.

Connecting to Remote Telephone Systems

Data from the remote sites is received via an IP network. There are 3 possible ways to connect the telephone system
to the IP network:
1. Direct - If the telephone system is able to send call data directly to an IP network.
2. Hardware - Use a hardware device for converting call data output from the telephone system serial
port to an IP format for transmitting on an IP network. The Lantronix Adapter is an example of such a
Serial-to-IP converter.
3. PC with MSR (Multi Site Reporting) Thin Client Program - Collects call data from the telephone
system and transmits it to a central location on an IP network (the PC requires a dedicated IP address).

4 Program the Telephone System with the Following Features

● Enable SMDR output.
● Enable Caller ID for incoming calls in the SMDR (if required).
● Disable the SMDR output for station-to-station calls (if required).
● Configure the telephone switch to produce SMDR output for both inbound and outbound calls.
For details on programming the SMDR options, refer to SMDR - Programming (page 4-110).
All sites must be programmed so the call data is the same from each system.
❍ If the system is programmed to display the date (Program 35-02-14=1), the date will be dis-
played regardless of the setting for the displaying of the trunk name (Program 35-02-03). Any
trunk information is ignored. For example, if trunk port “049” has a trunk name of “PRI Ch1”,
if Program 35-02-03 = 0 (name) and 35-02-14 = 1 (display date), then the SMDR will show
“8/19 049.” However, if Program 35-02-14 = 0 (date not displayed), the SMDR will show “PRI
Ch1”.
❍ For proper handling of DNIS calls, the name field (Program 22-11-03) must be the same as the
received DNIS digits (Program 22-11-01). If this is not set, Ultra CallAnalyst will not be able
to track transferred calls since the system displays the DNIS number when a call is received
and displays the DNIS name for transferred calls. This setting has no impact on outgoing calls,
which display the trunk name instead of the DNIS name.
❍ Program the port to which the SMDR data will be outputted (serial or IP). Define the IP port
number for the SMDR data for IP transmission.

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Feature Setup / Programming
Ultra CallAnalyst Server (CES) - Installing
Ultra CallAnalyst Server (CES) - Installing

Installing Ultra CallAnalyst Server (CES)

Prerequisites
The instructions to perform installation assume you have the following settings:
1. The location is set to United States. To set the location to United States:
a. Click Start and point to Settings.
b. Select Control Panel.
c. In the Control Panel window, double-click Regional Options.
d. In the General tab, select English (United States) from the Your locale (location)
drop down.
e. Click OK.
2. The currency symbol is set to Dollar ($). To set the currency to Dollar:
a. Click Start and point to Settings.
b. Select Control Panel.
c. In the Control Panel window, double click Regional Options.
d. In the Currency tab, select $ from the Currency symbol drop down.
e. Click OK.
3. The date format is set to MM/DD/YYYY format. To set the date format to MM/DD/YYYY
format:
a. Click Start and point to Settings.
b. Select Control Panel.
c. In the Control Panel window, double click Regional Options.
d. In the Date tab, select MM/dd/yyyy from the Short date format drop down.
e. Click OK.
4
Steps for Installing the Software
Due to the dependency of the programs with each other, they should be installed in the following sequence:
● On the Application Server for the CallAnalyst Enterprise Server:
1. Microsoft Internet Explorer 5.0 (or higher) must be installed first if not already installed.
2. A database server must be installed. If the CES database will be used on the Microsoft SQL
Server, then first verify that it is installed and running. The MS SQL Server can be on the CES
application server or on a server on the network that is accessible from the CES application
server. If using MSDE (Microsoft Database Engine), then it must be installed on the applica-
tion server. (MSDE is included on the application CD).
3. Install Ultra CallAnalyst.

● On the Workstations for Network Client or CallAlert:

1. Microsoft Internet Explorer 5.0 (or higher) must be installed first if not already installed.
2. CallAlert should then be installed on workstations that will monitor for call abuse.
3. Install the Network Client on workstations that will access Ultra CallAnalyst to review data
and generate reports.

● On the Remote Workstations for MSR (Multi Site Reporting) Thin Client Module:
1. Microsoft Internet Explorer 5.0 (or higher) must be installed first if not already installed.
2. MSR (Multi-Site Reporting) Thin Client should then be installed on any workstation that is
used to collect call data from a telephone system serial port and forward it on the IP network to
the central application server. The MSR Thin Client loaded on the workstation can also store
data locally on the PC when the IP connection is down. When connectivity is recovered it will
transmit the stored data to the central application server as normal.

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Feature Setup / Programming
Ultra CallAnalyst Server (CES) - Installing
When installing the CallAnalyst Enterprise Server programs, it is recommended that the Ultra CallAnalyst software
be installed on a separate PC, however, other applications may be installed. The performance of Ultra CallAnalyst
depends on the other application’s need for memory and processing. During the installation process, the PC may need
to be restarted several times in order to update files required by the Ultra CallAnalyst software.

After loading the NEC CallAnalyst Enterprise Server CD-ROM into your CD-ROM drive, choose from one of the
five available options from the Installation screen.
1. CES (CallAnalyst Enterprise Server) Installation - For installing components of CES (listed
below):
a. Ultra CallAnalyst - software for analyzing and generating reports from captured call data.
For installation details, see “Install CallAnalyst Enterprise Server” in the Installation and
Configuration Guide on the CES application CD.
b. Ultra CallAnalyst Network Client – Software is installed on a workstation for running Ultra
CallAnalyst from another network location. The number of Network Client Licenses
installed on CallAnalyst Server determines the number of workstations that can simulta-
neously access Ultra CallAnalyst. The Network Client software may be installed on as
many computers as you wish. For further details refer to “Install CallAnalyst Network Cli-
ent” in the Installation and Configuration Guide on the CES application CD.
c. CallAlert – Software installed on a workstation with TCP/IP access to the CallAnalyst
Enterprise Server so it can monitor call records and send alerts when telephone abuse is
detected. For installation details, see “Install CallAlert” in the Installation and Configuration
Guide on the CES application CD.
2. MSR (Multi-Site Reporting) Thin Client Installation - This software is installed on a computer at a
remote site to packetize the SMDR data and send it over an IP network. This software is only needed if
the telephone system is not able to send SMDR data to an IP network directly. Refer to “Install Multi-

4 Site Reporting Thin Client” on the CES application CD for installation details.
3. MSDE (Microsoft Database Engine) Installation - This is installed on the CallAnalyst Enterprise
Server if Microsoft SQL Server is NOT installed on the network. Microsoft Internet Explorer 5.0 (or
higher) must be installed before MSDE is installed. See the “Installation and Configuration Guide” on
the CES application CD for more details.
SQL Server's security mode is stored as the LoginMode value in the Windows NT Registry
as part of the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSQLServer\
MSSQLServer. You should change the value of LoginMode to 2. After changing the value,
restart the MSSQLSERVER service.
Important Information: If you install the MSDE on a Windows NT machine, then the
machine restarts after successful completion of the installation. In case of any error, see
MSDEInstall.log stored in the temporary directory.
4. Internet Explorer 5.0 - MSDE and the CallAnalyst Help file require Microsoft Internet Explorer 5.0
or later to be installed.
5. Adobe Acrobat Reader 5.0 - Adobe Acrobat Reader must be available for viewing the Ultra CallAna-
lyst manuals.

For more information about installing each software package, refer to the following installation information or to the
installation documentation provided on the CES application CD.

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Ultra CallAnalyst Server - Install CES
Ultra CallAnalyst Server - Install CES

To install CallAnalyst Enterprise Server:

1. Close all applications running on your system.
2. Load the NEC CallAnalyst Enterprise Server CD-ROM into your CD-ROM drive.
3. The Setup program will start automatically. If it does not start, follow the next step, otherwise
skip the next step.
4. On the Windows Desktop, choose Start ☞ Run; enter F:\Install.exe (where F: is your CD-
ROM drive) and press Enter.
5. In the Select the Installer window, select the CES Installation.

6. Click Install. This takes you to the Ultra Call Analyst Enterprise Server Enterprise Server
Installation wizard.

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Feature Setup / Programming
Ultra CallAnalyst Server - Install CES
7. In the Installation wizard for CallAnalyst Enterprise Server and related modules window,
select CallAnalyst.
The System Check in Progress... window appears. Click OK to start the installation.
This takes you to the Ultra Call Analyst Enterprise Server Enterprise Server Installation
wizard.
8. In the Welcome window, click Next.

4
9. In the Select Destination Directory, click the Browse button to select the destination folder
and click Next. The Backup Replaced Files window appears as shown below:

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Ultra CallAnalyst Server - Install CES
10. Select the Yes option (recommended) to backup all the files replaced during installation and
click Next.
11. The Select Backup Directory window appears as shown below:

12. Click the Browse button to select the destination directory and click Next. The Ready to
Install window appears.
13. Click Next to begin installation.
The License agreement window appears. Click OK to accept the agreement and continue
4
with the installation.
Ultra Call Analyst Enterprise Server installation starts. All the Data Access Components are
installed along with the other required files. The Installing CallAnalyst Security window
appears.
14. Click OK to install the CrypKey Software Security Service for network. This helps you
generate license key and also helps you to protect the Ultra Call Analyst Enterprise Server
application and its data from harm or loss. This is implemented especially so that only the
authorized user can gain access to the Ultra Call Analyst Enterprise Server application and
nobody can tamper with the license key. The installer also provides you with an option to setup
Ultra Call Analyst Enterprise Server database.

Important Information:
● You cannot connect to the database, if you are not a valid user and have the authorized net-
work connection.
● The machine where you run the database installer should have the SQL Server 2000 client
installed.

Using Ultra Call Analyst Enterprise Server’s database wizard, you can either:
● Create a new database or
● Use an existing database

Installation of the database creates all Ultra Call Analyst Enterprise Server related database
objects and load the sample data or only the data necessary for bootstrapping, as specified by
you.

Important Information:
We recommend that you do not overwrite any database associated with the previous version of
Ultra Call Analyst Enterprise Server.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-189

Feature Setup / Programming
Ultra CallAnalyst Server - Install CES
15. In the CallAnalyst Enterprise Server Database Installation window that appears, select
the SQL Server to which you want to connect.

4 16. Enter the necessary login ID and the Password. Only SQL Server authentication is supported
currently. Please make sure that the database user has the ‘dbo’ role.
17. Click Next.

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Feature Setup / Programming
Ultra CallAnalyst Server - Install CES
18. Create a new database or select an existing database. By default, New Database option is
selected. The database name should not contain blank spaces.
If you select an existing database, make sure that there are no Ultra Call Analyst Enter-
prise Server specific database objects or data present in that database. If any data exist in the
database, then these data will be lost and a fresh database is created.
19. Select the location of Ultra Call Analyst Enterprise Server database scripts. By default, it dis-
plays the script directory for the current Ultra Call Analyst Enterprise Server instance.
20. Select the Tools directory of the SQL Server client. By default, it displays the location in the
Registry.
21. To discard the errors while installing the database, select the Discard Database Script
Errors during Ultra Call Analyst Enterprise Server Database Installation option.

22. Click Next. Ultra Call Analyst Enterprise Server Database installation starts. The installer
installs the database accordingly:
● Creates the following schema objects of the SQL Server:
- Database Tables
- Database Views
- Database Triggers
● Executes some pre-data SQLs.
● Imports the Bootstrap data, required for starting the Ultra Call Analyst Enterprise Server.
● Executes post-data SQLs.
The status of the installation is displayed in the progress bar.
23. Once the Ultra Call Analyst Enterprise Server Database installation is completed, click Done
to continue with the Ultra Call Analyst Enterprise Server installation.
The installer also allows you to configure the directory for database archive and restore pro-
cess. Once configured, this directory is centrally located, thus available to the Ultra Call Ana-
lyst Enterprise Server as well as the SQL Server (ideally located on different machine).

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-191

Feature Setup / Programming
Ultra CallAnalyst Server - Install CES
24. In the CallAnalyst Archive/Restore Setup window that appears, type the directory name
along with the machine name (that resides on the network) and the path. For example,
\\M1\C$\Temp, where Temp is the directory and M1 is the machine name. The Temp directory
created is accessible to the Ultra Call Analyst Enterprise Server and the SQL Server residing
on the network.

25. Click Save to continue with the Ultra Call Analyst Enterprise Server installation.
If you do not want to configure the directory during installation, click Cancel. For details
on how to configure the directory at a later stage, see “Configure the Archive and Restore
Directory”. The Important Information window appears.
26. Go through the information and click OK. The Installation Completed window appears.
27. Click Finish to complete the installation.

Important Information:

4 1. In case the Ultra Call Analyst Enterprise Server database is not installed properly due to some
reason, you can re-install the database as follows:
a. Click the Windows Start button, point to Programs and then click the Ultra Call Analyst
Enterprise Server shortcut folder.
b. Point to Tools and click Install CA Database.
c. Once you have re-installed the Ultra Call Analyst Enterprise Server database, configure the
database as follows:
- Click the Windows Start button, point to Programs and then click the Ultra Call Ana-
lyst Enterprise Server shortcut folder.
- Point to Tools and select Configure CA Database.
2. In case you want to change the directory for database archive and restore process due to some
reason, you can re-configure the directory as follows:
a. Click the Windows Start button, point to Programs and then click the Ultra Call Analyst
Enterprise Server shortcut folder.
b. Point to Tools and select Configure Archive Restore Directory.

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Feature Setup / Programming
Ultra CallAnalyst Server - Install CallAlert
Ultra CallAnalyst Server - Install CallAlert

Install CallAlert
CallAlert installation allows you to install CallAlert on any PC on the (LAN) network with TCP/IP enabled. CallAlert
helps you monitor phone abuse. Call Data Manager (CDM) communicates with the CallAlert and generates alarms
when certain conditions are met. CallAlert can also be installed on the same PC as the CallAnalyst server.

You can install CallAlert on more than one machine for Ultra CallAnalyst Enterprise Server CES Version.

1. Close all applications running on your system.

2. Load the NEC CallAnalyst Enterprise Server CD-ROM into your CD-ROM drive.
3. The Setup program will start automatically. If it does not start, follow the next step, otherwise
skip the next step.
4. On the Windows Desktop, choose Start ☞ Run; enter F:\Install.exe (where F: is your CD-
ROM drive) and press Enter.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-193

Feature Setup / Programming
Ultra CallAnalyst Server - Install CallAlert
5. In the Installation wizard for CallAnalyst Enterprise Server and related modules window,
select CallAnalyst ☞ CallAlert.

This takes you to the CallAlert Installation wizard, similar to the server installation. For
details see To install CallAnalyst Enterprise Server: (page 4-187).

The wizard also prompts you to load the CALL ALARM at the time of System boot. Call
Alarm is a CallAlert component, which monitors the phone system and triggers alarms as
defined by the CallAlert.

If you are installing the CallAlert on a machine (client machine) other than the server (where
the Ultra CallAnalyst Enterprise Server is installed), the installation prompts you to configure
the CallAlert Database.

6. Enter the Ultra CallAnalyst Enterprise Server database information to connect to the CallAlert

4 remotely. After you have entered the required information, click Test Configuration. On suc-
cessful test, click Save. The Data Source Network (DSN) is created automatically.

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Feature Setup / Programming
Ultra CallAnalyst Server - Install Network Client
Ultra CallAnalyst Server - Install Network Client

Install CallAnalyst Network Client

The section includes all information needed to install Ultra CallAnalyst Enterprise Server Network Client. The
installer allows you to install the Ultra CallAnalyst Enterprise Server client application to your machine.

Important Information: You cannot install the Ultra CallAnalyst Enterprise Server Network Client on the same
machine, where the Ultra CallAnalyst Enterprise Server is installed. If you try to install the Ultra CallAnalyst Enter-
prise Server Network Client on the same machine, the Existing Installation window appears. Click Finish to exit
the installation.

4
To perform Ultra CallAnalyst Enterprise Server Network installation:
1. Close all applications running on your system.
2. Load the NEC CallAnalyst Enterprise Server CD-ROM into your CD-ROM drive.
3. The Setup program will start automatically. If it does not start, follow the next step, otherwise
skip the next step.
4. On the Windows Desktop, choose Start ☞ Run; enter F:\Install.exe (where F: is your CD-
ROM drive) and press Enter.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-195

Feature Setup / Programming
Ultra CallAnalyst Server - Install Network Client
5. In the Installation wizard for CallAnalyst Enterprise Server and related modules window,
select CallAnalyst Network Client. This takes you to the Ultra CallAnalyst Enterprise
Server Network Client Installation wizard, similar to the server installation. For details see
To install CallAnalyst Enterprise Server: (page 4-187).
6. Map a network drive to the Ultra CallAnalyst Enterprise Server installation folder (point to the
machine, where the Ultra CallAnalyst Enterprise Server is running) as shown below. The Call
Data Manager is not loaded on the local PC for a Network Client installation.

The Network Client connects to a Ultra CallAnalyst Enterprise Server installation via a
mapped network drive. The CallAnalyst Server installation synchronizes call records with the

4
Network Client allowing you to remotely administer the Server. The installation also prompts
you to configure the Ultra CallAnalyst Enterprise Server Network Client Database.

7. Enter the Ultra CallAnalyst Enterprise Server database information to connect to the Network
Client remotely. After you have entered the required information, click Test Configuration.
On successful test, click Save. The Data Source Network (DSN) is created automatically.

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Feature Setup / Programming
Ultra CallAnalyst Server - Install MSR Thin Client
Ultra CallAnalyst Server - Install MSR Thin Client

Install Multi Site Reporting Thin Client

Users in remote locations can connect to the CES Server using Lantronix Adaptor. To avoid the use of Lantronix
Adaptor, the Multi Site Reporting Thin Client (MSR Thin Client) must be installed on every remote user’s computer.
This permits the remote user to access and manage call records using CallAnalyst Enterprise Server on their local
computer. Thus they can connect directly to the CES Server using the LAN connection.

To perform MSR Thin Client installation:

6. In the Select the Installer window, select the MSR Thin Client Installation.
7. Click Install. This takes you to the CES MSR Thin Client Installation wizard.
8. In the Welcome window, click Next.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-197

Feature Setup / Programming
Ultra CallAnalyst Server - Install MSR Thin Client
9. In the Select Destination Directory window, click the Browse button to select the destina-
tion folder and click Next.

4
The Backup Replaced Files window appears as shown below:

10. Select the Yes option (recommended) to backup all the files replaced during installation and
click Next. The Start Installation window appears.
11. Click Next to begin installation. The Installation Complete window appears.
12. Click Finish to complete the installation. Once MSR Thin Client is installed on your system,
the MSRCDM receives the call record data from the MSR Thin Client and dumps them into
the Data Manager.

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Feature Setup / Programming
Ultra CallAnalyst Server - Install Scheduler
Ultra CallAnalyst Server - Install Scheduler

Install Scheduler as a Service

Some applications of Ultra CallAnalyst Enterprise Server on Windows NT systems may require to run the scheduler
as a windows service. This allows you to log in and log out of the operating system while scheduler records call
records.

To perform Ultra CallAnalyst Enterprise Server Network installation

1. Click the Windows Start button, point to Programs and then click the Ultra CallAnalyst
Enterprise Server shortcut folder.
2. Point to Tools and select Install Scheduler Service.
3. In the Welcome window, click Next. The Start Installation window appears.
4. Click Next to begin installation. The Installation Complete window appears.
5. Click Finish to complete the installation. You need to restart your computer for the installation
to complete. The Install window appears.
6. Click OK to restart your computer or click Cancel to return to Windows without restarting.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-199

Feature Setup / Programming
Ultra CallAnalyst Server (CES) - Licenses
Ultra CallAnalyst Server (CES) - Licenses

Acquiring a License
After the software is installed, a License Site Key must be entered. Access to CallAnalyst Enterprise Server is con-
trolled by licenses. It is these licenses that determine the number of sites and extensions that a user is allowed to
access. The license of all applications are installed on the computer where CallAnalyst Enterprise Server is installed.
Network Client software will not be able to access Ultra CallAnalyst unless the proper license has been installed on
the PC running the CES.

The License and associated Site Key are valuable. This unlocks the software. Be very careful when working with
License and Site Keys. If procedures are not followed, the Site Key can be damaged or erased. There are procedures
for moving the software and license from one drive or computer to another. If it becomes necessary to re-issue a new
Site Key, you will be required to produce proof of purchase and you may be charged a processing fee.

1. Start Ultra CallAnalyst by clicking Start ☞ Programs ☞ NEC CallAnalyst ☞ CallAnalyst.

2. Press Enter on your keyboard within three seconds of starting Ultra CallAnalyst. This step
should display the CallAnalyst License Configuration dialog box.
If CallAnalyst Enterprise Server is displayed instead of the license configuration dialog
box, that means you did not press Enter soon enough. You will need to close CallAnalyst
Enterprise Server and restart from Step 1 again.
3. Once the license configuration dialog box appears the Site Code will be displayed. Write this
number down for future reference.
4. While the Configuration window is opened, you must call the telephone number displayed on
the screen and provide proof of purchase along with this Site Code information. You will be

4 5.
asked questions about the installation site and be given a Site Key. Write this number down for
future reference.
Enter the Site Key information in the space provided in the CallAnalyst License Configura-
tion dialog box.
6. Once entered click the Validate button.
A message will be displayed to indicate that the software is now ready to use.
7. After installation, start Ultra CallAnalyst by choosing Start ☞ Programs ☞ NEC CallAna-
lyst ☞ CallAnalyst.

Upgrading A License (if required by the configuration):

The basic license supports one site and up to 120 extensions. In order to capture call records from more sites and/or
support more extensions, additional licenses are required.
1. Click on Start ☞ Programs ☞ NEC CallAnalyst ☞ Tools ☞ Load Additional License.
2. In the Load Additional License window, the License Key will be displayed. Write this
number down for future reference.
3. You must call the telephone number displayed on the screen and provide proof of purchase,
license key and the number of additional sites and/or extensions required.
4. A file named License.lic will be EMailed to you as specified. Please save this file for future
use. It is strongly recommended that a back up of this file be maintained.
5. In the Load Additional License window, click on the Browse button and select the
License.lic in the folder.
6. Click on Validate.
A message indicates the number of sites and extensions supported by the upgraded
license.

Refer to the Installation and Configuration Guide for information about updating the software with additional site or
extension licenses or for additional network clients.

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Feature Setup / Programming
Ultra CallAnalyst Server (CES) - Licenses

Transferring a License
If you move CallAnalyst Enterprise Server to a different directory or to a different computer, then you need to transfer
the license. The process for transferring a license must be followed as described or the license may be destroyed. Do
not uninstall Ultra CallAnalyst Enterprise Server on the licensed computer until after this transfer process is completed.

Transfer to a Directory on the Same Computer:

1. Shut down all Ultra CallAnalyst programs on the main computer.
2. Copy the files in the CallAnalyst directory to the new directory.
3. Start CallAnalyst Enterprise Server by choosing Start ☞ Programs ☞ NEC CallAnalyst ☞
CallAnalyst.
4. Press Enter on your keyboard within three seconds of starting Ultra CallAnalyst. This step
should display the CallAnalyst License Configuration dialog box.
5. Click License on the Menu Bar and select Transfer to Directory.
6. Enter the new directory path or use the browse button to select the new directory when
prompted.
7. Click OK. The license will now be transferred to the new directory.

Transfer to a New Computer:

1. To move a license between two computers, first use the application CD to install CallAnalyst
Enterprise Server on the new computer.
2. On the new computer, start the unlicensed copy of CallAnalyst Enterprise Server. Press Enter
on your keyboard within three seconds of starting Ultra CallAnalyst. This step should display
the CallAnalyst License Configuration dialog box.
3. From the drop-down License menu, select Transfer Into Computer. Insert a floppy disk into
the computer’s disk drive, and enter the path of the floppy disk (for drive A, this is “A:\”). Press
OK.
This will copy the computer identification information to the disk.
4
4. On the old licensed computer, start the licensed copy of CallAnalyst Enterprise Server. Press
Enter on your keyboard within three seconds of starting Ultra CallAnalyst. This step should
display the CallAnalyst License Configuration dialog box.
5. Insert the floppy disk into the drive of the old licensed computer. Select Transfer Out of Com-
puter from the License Configuration window, enter the path to the floppy disk and click OK.
This will copy the license information to the floppy disk and remove the license on the old
computer.
6. Take the disk back to the new computer and select Continue Transfer from the License
menu in the dialog box.
The license should now have been transferred from the licensed copy to the unlicensed
copy.
7. If using an upgraded license (supporting more than one site and 120 extensions), locate the
License.lic file on the old computer (installed folder) and EMail the file to support@trivi-
umsys.com. Call TriVium Systems for authorizing the upgrade license on the new computer.

For more information about license transfer including handling of transfers for special cases, refer to the Installation
and Ultra CallAnalyst User Guides on the CES application CD or on-line help.

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Feature Setup / Programming
Ultra CallAnalyst Server - Software Configuration
Ultra CallAnalyst Server - Software Configuration

Ultra CallAnalyst Software Configuration

After the software is installed and the license has been unlocked, each program must be configured. Refer to the infor-
mation below or the Ultra CallAnalyst Installation Manual and User Guide on the installation CD for details.

Configure the Call Data Manager

Multi Site Reporting Call Data Manager (MSRCDM) monitors your serial port for phone records and saves them into
a database for Ultra CallAnalyst Enterprise Server. For detail on MSRCDM, refer to the Online Help.

Configuring MSRCDM includes:

• “Configure and Test the Serial Port”
• “Configuring Call Data Manager”

Configure and Test the Serial Port

Ultra CallAnalyst Enterprise Server provides this tool to ensure that data is being received from your phone system
via the selected COM port on your PC. Using Ultra CallAnalyst Enterprise Server with your phone system requires
that the COM port settings on the phone system match the COM port settings on you PC. You can choose either the
guided process if you do not know the COM port settings for your phone system or you may manually test the COM
port settings.

4
If the COM port is properly configured and the phone system is configured to generate call records then the following
tests will show some kind of ASCII output - recognizable call records (if the port settings are correct) or gibberish
(random ASCII characters, if the port settings are incorrect). If no output
appears during the testing, then refer to the Troubleshooting section.

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Guided Process
1. Click Start Test.
The test starts with the most common COM port settings.
Follow the directions that appear in the Call Data Output screen. You will be instructed to make
a test phone call on your phone system to see if the COM port settings are correct. If they are,
you will see lines of alphanumeric characters that clearly (i.e. gibberish characters, *&%#@)
represent call records. You are now ready to save the parameters and continue the CDM setup.
If you do not have clear call records then go to the next step.
2. Click Try Next Setting to set the COM port to the next setting and again follow the directions
that appear.
3. Continue to repeat this step until clear call records are shown in the test window or until it is
determined that some other factor (such as an improper wiring between the phone system and
PC or incorrect phone system output settings) is inhibiting transmission of the data.
When you are able to see call records, you are done.
4. Click Save Current Configuration for use in CDM and click Exit.

Manual Testing
1. Click Configure Port to set the COM port settings as desired.
2. Click Apply and Test Configuration and follow the directions that appear in the Call Data
Output Screen. You would be instructed to make a test phone call on your phone system to see
if the COM port settings are correct. If they are, then you will see lines of alphanumeric char-
acters (gibberish characters *&%#@) that clearly represent call records.
If you do not have clear call records then try using the guided process.
When you are able to see the call records, you are done.
3. Click Save Current Configuration for use in CDM and click Exit.

Configuring Call Data Manager

4
1. To configure MSRCDM, click the Windows Start button, point to Programs and then click
the Ultra CallAnalyst Enterprise Server shortcut folder.
2. Select Multi Site Configuration. The CA - CES Site Setup window appears.
● From the Sites pane, select the site for which you want to configure the Call Data
Manager.
● The site code and the site name appear in the Site Code and the Site Name boxes
respectively.

You can add or delete a site, if required.

● In the Phone System drop down, select the switches (Ultra IPK) that you use in your
phone system.

● In the Call Data Source pane, select the call data source. External DB, Web (URL) and
Log files are used to store the call information after the call is over. Comm Port or TCP/IP
are used to store real time data (records the call, while it is in process).

● Comm Port settings:

❍ In the Port pane, select the serial port to which you want to connect the MSR Thin
Client.
❍ In the Communication Settings pane, do the following:
• From the Baud drop down, select the transmission rate in bits per second
• From the Parity drop down, select how the system should use the parity bit to select
the errors. The default value is Even. All computers do not support Mark and
Space.
• From the Data Bits drop down, select the number of data bits in a character. The
valid values for data bits are in the range 5 through 8.

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Feature Setup / Programming
Ultra CallAnalyst Server - Software Configuration
• From the Stop Bits drop down, select the number of stop bits that define the end of
a character. The valid values for stop bits are 1, 1.5 and 2. If the baud rate is 110,
then the default value is 2; otherwise the default value is 1. All computers do not
support the value 1.5.

To configure the serial port using the configuration tool, click Configure. For details
see Configure and Test the Serial Port (page 4-202).

● External DB settings:
❍ In the Data Source DSN box, type the data source name to connect to an existing
database.
❍ In the Data Request Interval (max. 7 day equivalent) box, type the time interval
(in minutes) after which the call data should be retrieved from this data source and
stored.

● Web (URL) settings:

❍ In the Data Source (URL) box, type the web address of the site, where the call
records are stored.
The format should be http://<server_name>/<logfile_name>?<userlogin>, <password>.
For example, http://10.1.1.2/d1.txt?administrator,0000.
The user login and password are the authentication to access call data within the
switch.
❍ In the Local filename to store data from URL, select the filename in your machine
where you want to store the call data records. For example, C:\CAURLdump\
dumphere.txt.

4 ❍ In the Data Request Interval (max. 7 day equivalent) box, type the time interval
(in minutes) after which the call data should be retrieved from this site and stored.

To test the validity of the site address, click Test.

● Log File settings:

❍ In the Data Source Log File box, type the log file (along with the path), where the
call records are stored. To select the log file, click Browse.
❍ In the Data Request Interval (max. 7 day equivalent) box, type the time interval
(in minutes) after which the call data should be retrieved from log file and stored.

● TCP/IP settings:
❍ In the IP Address box, type the IP address of the MSR Thin Client.
❍ In the Port Number box, type the port number to which you want to connect the
MSR Thin Client.

To test the validity of the site address, click Test.

Important Information: External DB is supported only for the 3COM SUPERSTACK

switch.
● In the Advanced Option pane, select any or all of the following option:
❍ Dialed number in call data output includes the trunk access code prefix:
Select this option, to dial a digit (such as 8 or 9) to access a trunk line. You need to
select this option only if your phone system prefixes this access digit to the phone
number in the data output by the phone system. (91800XXXXXXX).
❍ Discard extra digits dialed after phone number: Select this option to show any
extra digits dialed after the phone number. For example, digits dialed to access a
phone card or for automated phone systems (DTMF digits).

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Ultra CallAnalyst Server - Software Configuration
❍ Member of a multi-site installation: Select this option, to use the installation of the
Ultra CallAnalyst Enterprise Server as a part of the multi-site installation. If you
select this option, then you need to enter a site code.

You can also configure your local and toll free area codes as follows:
❍ Local Area Code: Enter your local area code (such as 503). This area code is tagged
with all the local calls and is useful in generating reports.
❍ Other Toll Free Area Codes: Enter your toll free area codes (such as 503). This
code is tagged with all toll free or long distance calls and useful in generating
reports.

You can add or delete codes, if required.

● Route Numbers for Local Calls: Enter the route numbers that will be considered in the
local calls for billing purposes. You can add or delete the route numbers, if required.
● Route Numbers for Long Distance Calls: Enter the route numbers that will be consid-
ered in the long distance calls for billing purposes. You can add or delete codes, if
required.
● In the Common Parameters pane, select the following:
❍ Local DM IP Address: The IP address of the machine, where the Data Manager
(DM) is running. The DM and the MSRCDM must be running on the same machine.
The IP address should be 127.0.0.1.
❍ Receive UDP Port Number: Type the User Datagram Protocol (UDP) port number
of the DM, where it will receive the call data records from MSRCDM. You can use
port number between 2000 and 65536, except 15000, 15001 and 15002. The value 0
is invalid and values 15000, 15001 and 15002 are reserved port numbers.
This port is used mainly for receiving data from local computer. It cannot receive data
from remote locations.
4
❍ Receive TCP Port Number: Type the Transfer Control Protocol (TCP) port number
of the DM, where it will receive the call data records from MSRCDM. You can use
port number between 2000 and 65536, except 15000, 15001 and 15002. The value 0
is invalid and values 15000, 15001 and 15002 are reserved port numbers.
The port is mainly used for receiving data mainly from remote locations. The value
for this port number should not be same as UDP Port number.
❍ Send CDR to remote DM? : Select this option, if you want your local DM to trans-
mit the Call Data Records to the remote DM. Once you select this option, type the
remote DM IP address and the port number in the respective boxes.

3. After you have updated the CDM configuration, click Save.

CallAnalyst is now ready to receive call information from your telephone system.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-205

Feature Setup / Programming
Ultra CallAnalyst Server - Software Configuration

Configure Ultra CallAnalyst Enterprise Server Database

You must configure the Ultra CallAnalyst Enterprise Server database to communicate with the Ultra CallAnalyst
Enterprise Server. The Server Name and Data Base name are to be specified as part of Ultra CallAnalyst Enterprise
Server Database configuration.

To configure the Ultra CallAnalyst Enterprise Server database

1. Click the Windows Start button, point to Programs and then click the Ultra CallAnalyst
Enterprise Server shortcut folder.
2. Point to Tools and select Configure CA Database.

The Configure Ultra CallAnalyst Enterprise Server Database appears as shown below:

4 3. Enter the server name and the database name.

4. Enter the required user id and the password.
5. Click Test Configuration to test the connection to the database.
6. Click Save to save the configuration.
On successful configuration, the data source name is created automatically.

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Configure Administrator’s EMail

To send an email to the Administrator, a simple configuration is required. The exchange server should be accessible
and functioning correctly for the Administrator to receive the mail.

Whenever the license limit (i.e., license for number of extensions) is violated, the process MSAdvPrs.exe sends an
email to this email address.

Important Information: The process MSAdvPrs.exe can send the mail only when the Administrator is logged into
the system. The mails cannot be sent if the system restarts automatically due to a power failure and the Administrator
is logged out.

To set the email address of the Administrator

1. From the Windows Start menu, point to Programs and then click the Ultra CallAnalyst
Enterprise Server shortcut folder.
2. Point to Tools and select Configure Administrator Email.

The Configure Admin Email window appears.

3.
4.
In the Administrator Email box, type the mail address of the Administrator.
Click Save.
4

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Feature Setup / Programming
Ultra CallAnalyst Server - Software Configuration

Configure the Archive and Restore Directory

Ultra CallAnalyst Enterprise Server allows you to configure the directory for database archive and restore process
even after the installation process is over.

To configure the directory for archive and restore process

1. Click the Windows Start button, point to Programs and then click the Ultra CallAnalyst
Enterprise Server shortcut folder.
2. Point to Tools and select Configure Archive Restore Database.

The CallAnalyst Archive/Restore Setup window appears.

3. In the Archive/Restore directory box, type the directory name along with the machine name

4 4.
(that resides on the network) and the path. For example, \\M1\C$\Temp, where Temp is the
directory and M1 is the machine name.
Click Save.
The Temp directory created is accessible to the CallAnalyst Enterprise Server and the
SQL Server residing on the network.

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Ultra CallAnalyst Server - Software Configuration

Configure the Multi Site Reporting Thin Client

You must configure the Multi Site Reporting Thin Client (MSR Thin Client) to communicate with the CES Server
using MSRCDM.

To configure the MSR Thin Client

1. Click the Windows Start button, point to Programs and then click the Ultra CallAnalyst
Enterprise Server shortcut folder.
2. Select MSR Thin Client.

4
● Comm Port Details: Allows you to configure the serial communications port.
❍ In the Port pane, select the serial port to which you want to connect the MSR Thin
Client.
❍ In the Communication Settings pane, do the following:
• From the Baud drop down, select the transmission rate in bits per second
• From the Parity drop down, select how the system should use the parity bit to select
the errors. The default value is Even. All computers do not support Mark and
Space.
• From the Data Bits drop down, select the number of data bits in a character. The
valid values for data bits are in the range 5 through 8.
• From the Stop Bits drop down, select the number of stop bits that define the end of
a character. The valid values for stop bits are 1, 1.5 and 2. If the baud rate is 110,
then the default value is 2; otherwise the default value is 1. All computers do not
support the value 1.5.
❍ TCP/IP Details: Allows you to set the TCP/IP Port.
• In the Port Number box, type the port number to which you want to connect the
MSR Thin Client.
3. After you have entered all the details, click Save.
Note: If you want to configure the serial port using the configuration tool of CallAnalyst
Enterprise Server, click Configure. For details see Configure and Test the Serial Port
(page 4-202).

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-209

Feature Setup / Programming
Ultra CallAnalyst Server - Software Configuration

Configuring Service Parameters

In order for your Windows NT Services to access the mail services and other network services, you need to start your
Windows NT Services under the user account. These service parameters are used to run Ultra CallAnalyst Enter-
prise Server Scheduler and the Multi Site Process Manager service, after you install the Ultra CallAnalyst
Enterprise Server.

To configure service parameters

1. Click the Windows Start button, point to Programs and then click the Ultra CallAnalyst
Enterprise Server shortcut folder.
2. Point to Tools and select Configure Service Parameters.

The Configure Service Parameters window appears.

4 3. In the Domain/Workgroup Name box, enter you domain or the workgroup name. These
names are stored under the Network Identification tab of “My Computer” properties.
4. In the User Name box, enter your Windows user name.
5. In the Password box, enter your password.
Note: Whenever you open the Configure Service Parameters window, the password
remains blank. You need to confirm your password.
6. Click Save.

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Ultra CallAnalyst Server - Software Configuration

Acquire your License

Access to Ultra CallAnalyst Enterprise Server is controlled by licenses. They determine the number of sites and
extensions that a user is allowed to access. When the license limit is violated, then the process MSAdvPrs.exe sends
an EMail to the Administrator (for details on how to configure Administrator’s EMail see Configure Administrator’s
EMail (page 4-207).

After installing Ultra CallAnalyst Enterprise Server, you may or may not have a trial license for an introductory
period. You must obtain a permanent license from TriVium Systems.

To acquire a license
1. Start CallAnalyst.
2. Press the Enter key on your keyboard within 3 seconds.

The CallAnalyst License Configuration window appears.

If Ultra CallAnalyst Enterprise Server starts instead of the license configuration window, then
it means you did not press the Enter key quickly enough. You must close CallAnalyst and
restart from step 1 again.
3. Contact your Ultra CallAnalyst Enterprise Server vendor with your Site Code information to
receive your license. Enter the Site Key given by the vendor to license Ultra CallAnalyst
Enterprise Server.
4. If you re-install Ultra CallAnalyst Enterprise Server in a different directory or on a different
computer, then you need to transfer your license.

Aspire Data Communications Manual Section 4: Feature Setup/Programming ◆ 4-211

Feature Setup / Programming
Ultra CallAnalyst Server - Software Configuration

Monitor Site Performance

Ultra CallAnalyst Enterprise Server allows you to measure the performance of the local and remote sites. With the
Health Monitor you can determine the status of each site, identify the processes that are carried out these sites.

To view the performance of the site:

1. From the Windows Start menu, point to Programs and then click the CallAnalyst Enter-
prise Server shortcut folder.
2. Select Health Monitor.

The CallAnalyst Health Check window appears.

The Process Status pane appears and you can view the activity of each site. To view more detail
information on each site:
● Select the row that contains the site code and double click.
The log file opens and you can view all the activities performed on the site.

The log file refreshes every one minute.

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Ultra CallAnalyst Server - Software Configuration

Manage Your Users

Ultra CallAnalyst Enterprise Server allows you to create users and assign sites to the users. Ultra CallAnalyst Enter-
prise Server can have only one Administrator. The login id and the password of the Administrator is admin and admin
respectively. As an Administrator, you can use this login id and the password to create different users, modify existing
user details and change the password of the user.

To create different users

1. From Windows Start menu, point to Programs and then click the CallAnalyst Enterprise
shortcut folder.
2. Point to Tools and select User Management.

The Login to Users Screen window appears.

3. Enter the user name and the password as mentioned above.

4. Click OK. The Users window appears.

5. Enter the necessary details and assign the relevant sites.

6. Click Turn off Security to skip the security checks throughout the system. This changes the
caption of the button to Turn on Security. Whenever it is necessary, you can turn on the
security.
7. Click Save.

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Feature Setup / Programming
Ultra CallAnalyst Server - Software Configuration
To modify the existing user details:
1. From Windows Start menu, point to Programs and then click the Ultra CallAnalyst Enter-
prise shortcut folder.
2. Point to Tools and select User Management. The Login to Users Screen window appears.
3. Select the user from the Users drop-down list.

4 4. Make the necessary changes and click Save.

To change the user password:

1. From Windows Start menu, point to Programs and then click the Ultra CallAnalyst
Enterprise shortcut folder.
2. Point to Tools and select User Management. The Login to Users Screen window appears.
3. Check the Change Password check box.
4. Enter the new password and click Save.
If you change the password of a user, then the password becomes effective only from the
next time when the user logs in.

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Ultra CallAnalyst Server - Software Configuration

Uninstall CallAnalyst
When removing CallAnalyst from your system, it is important that you first close the application and
uninstall the scheduler and other services, if installed.

Uninstall Scheduler Service

To uninstall Scheduler Service
1. Click the Windows Start button, point to Programs and then click the Ultra CallAnalyst
Enterprise Server shortcut folder.
2. Point to Tools and select Uninstall Scheduler Service.
3. In the Welcome window, click Next. The Installation Complete window appears.
4. Click Finish to complete the uninstall.

Remove CallAnalyst
This instruction completely remove all CallAnalyst Enterprise Server programs from your computer.

To remove Ultra CallAnalyst Enterprise Server from your computer

1. Click the Windows Start button, point to Programs and then click the Ultra CallAnalyst
Enterprise Server shortcut folder.
2. Point to Tools and select Remove CallAnalyst. The Select Uninstall Method window
appears.
3. Select the Automatic option (recommended) to automatically uninstall the CallAnalyst Enter-
prise Server. You can also select the Custom option to select the modifications that you want
to make during uninstall.
4. The Perform Rollback window appears. You can select to rollback all the files that were created
during installation. This returns your computer to the state it was before the last installation.
4
5. Select the Yes option to rollback all the files. The Perform Uninstall window appears.
6. Click Finish to complete the start and complete the uninstall.

Remove CallAlert
This instruction completely remove the CallAlert programs from your computer.

To remove CallAlert from your computer

1. Click the Windows Start button, point to Programs and then click the Ultra CallAnalyst
Enterprise Server shortcut folder.
2. Point to Tools and select Remove CallAlert. The Select Uninstall Method window appears.
3. Select the Automatic option (recommended) to automatically uninstall the CallAlert. You
can also select the Custom option to select the modifications that you want to make during
uninstall.
4. The Perform Rollback window appears. You can select to rollback all the files that were created
during installation. This returns your computer to the state it was before the last installation.
5. Select the Yes option to rollback all the files. The Perform Uninstall window appears.
6. Click Finish to complete the start and complete the uninstall.

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Feature Setup / Programming
Ultra CallAnalyst Server - Software Configuration
Remove MSR Thin Client
This instruction completely remove the MSR Thin Client programs from your computer.

To remove MSR Thin Client from your computer

1. Click the Windows Start button, point to Programs and then click the Ultra CallAnalyst
Enterprise Server shortcut folder.
2. Point to Tools and select Remove MSR Thin Client. The Select Uninstall Method window
appears.
3. Select the Automatic option (recommended) to automatically uninstall the MSR Thin Client.
You can also select the Custom option to select the modifications that you want to make during
uninstall.
4. The Perform Rollback window appears. You can select to rollback all the files that were cre-
ated during installation. This returns your computer to the state it was before the last installation.
5. Select the Yes option to rollback all the files. The Perform Uninstall window appears.
6. Click Finish to complete the start and complete the uninstall.

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Troubleshooting

Section 5:
Troubleshooting

Troubleshooting

Troubleshooting CTA/CTU/TAPI Operation

This section describes the causes and solutions to problems which may occur during use of the CTA or CTU
adapter and CTI application.

General
● The product (CTA adapter, CTU adapter, or CD-ROM) is defective.

Cause Solution
5
• Problems during manufacture. • Contact your distributor/dealer.
• Damage during use. • Contact your distributor/dealer.

● Cannot run setup program.

Cause Solution

• MS-DOS or another Windows • Close all MS-DOS and Windows applications (except
application is still running. the program manager), and run the setup program
again.
• Defective CD-ROM. • Contact your distributor/dealer.

● An error occurs while loading from the installation disk.

Cause Solution

• Defective CD-ROM. • Contact your distributor/dealer.

Aspire Data Communications Manual Section 5: Troubleshooting ◆ 5-1

Troubleshooting

CTA
● Dial-up connection to the Internet is no longer possible after a CTI application has been installed.

Cause Solution

• The same COM port is used by the CTA • The same COM port cannot be used. Uninstall one of
driver and the dial-up connection. the two.

● The CTA driver does not operate correctly after the operating system is updated.

Cause Solution

• The CTA driver settings are lost when • Refer to CTA Driver Installation on page 2-6 and rein-
the operating system is updated. stall the CTA driver.

● Cannot send or receive calls using the CTA adapter.

Cause Solution

• The COM port in the PC BIOS is set • Set the COM port in the PC BIOS to ENABLED
to DISABLED. (refer to the PC manual).

• The serial cable is not connected. • Connect the PC and CTA adapter with serial cable.

• The serial cable is cross cable. • Use a 9 pin-9 pin straight cable.

• The PC is in the power saving mode. • Clear the power saving mode on the PC (refer to the

5
PC manual).

• The remote access service is operating • Set the COM port used with the remote access service
with the COM port connected to the to a port other than the COM port connected to the
CTA adapter. CTA adapter.

5-2 ◆ Section 5: Troubleshooting Aspire Data Communications Manual

Troubleshooting

CTU
● USB cable has been connected before the CTU driver is installed.

Cause Solution

• CTU driver has to be installed first in • Follow the procedure as below.

order to correctly install the driver of 1. Unplug the USB cable.
CTU adapter. Otherwise, it is recog- 2. To install the CTU driver, refer to CTU Driver
nized as unknown device. Setup on page 2-4. After the installation is
complete, the display requires to connect the
USB cable, BUT, do not connect the USB
cable at this step.
3. Uninstall the CTU driver. Refer to Uninstalling
CTU Driver on page 2-21 to uninstall. After
uninstall operation is complete, then boot the
PC again.
4. Install the CTU Driver.
5. After the installation is complete, plug the
USB cable in.

● Cannot send or receive calls using the CTU adapter.

Cause Solution

• The USB cable is not connected • Check that the PC and the CTU adapter are connected
correctly. correctly with the USB cable (to make sure, remove
the cable, wait five seconds, and insert it again firmly).

• The AC adapter is not connected

correctly.
• Ensure that the AC adapter is connected to the CTU
adapter and that the AC adapter is plugged into a
power outlet.
5
• The PC is in the power saving mode. • Clear the power saving mode on the PC (refer to the
PC manual for details).

Aspire Data Communications Manual Section 5: Troubleshooting ◆ 5-3

Troubleshooting
● Using the CTU adapter, cannot record audio in an application.

Cause Solution

• The audio input device is used by • Halt or disable the audio function of the other software.
other software.

• The audio device has not been • Open SYSTEM on the control panel, double-click the
installed correctly. DEVICE MANAGER tab, select VIEW DEVICES
BY TYPE, and check that 'DTR-8/16/32KH-1D' is
included under SOUND, VIDEO AND GAME CON-
TROLLERS and that it operates correctly.
• Another USB device is in use at the • Change the settings to reduce the usable band for
limits of the usable band. other USB device.
• Remove the other USB device.

• The TSP media setting is incorrect. • Refer to '<6> Detailed Settings by Line – Media Set-
ting' and specify the correct device.

● Using the CTU adapter, cannot playback audio in an application.

Cause Solution

• The audio output device is used by • Halt or disable the audio function of the other software.
other software.

5 • Another USB device is in use at the

limits of the usable band.
•
TROLLERS and that it operates correctly.

Change the settings to reduce the usable band for

other USB device.
• Remove the other USB device.

• The TSP media setting is incorrect. • Refer to '<6> Line Configuration – Media Setting' and
specify the correct device.

● Using the CTU adapter, sound is intermittent during recording playback of an audio in an
application.

Cause Solution

• Performance of the PC is insufficient. • Use a PC with the recommended minimum perfor-

mance or greater.

• Another application which uses con- • Do not use other applications during recording or
siderable processing power is running playback.
simultaneously. • Use a PC with enough processing power to allow
other applications to be run simultaneously.

5-4 ◆ Section 5: Troubleshooting Aspire Data Communications Manual

Troubleshooting
● The sound from the computer and applications is played back from the phone connected to the CTU
adapter.

Cause Solution

• The CTU adapter 'NEC-I CTU-R' has • Double-click MULTIMEDIA (SOUNDS AND MUL-
been selected as the preferred device TIMEDIA with Windows 2000) on the Control Panel,
for sound playback. set the preferred device for sound playback to a device
other than 'NEC-I CTU-R', and place a check in USE
ONLY PREFERRED DEVICES.

Aspire Data Communications Manual Section 5: Troubleshooting ◆ 5-5

Troubleshooting

TAPI 1.x/CTI
● Dial-up connection to the Internet is no longer possible after a CTI application has been installed.

Cause Solution

• The same COM port is used by the CTA • The same COM port cannot be used. Uninstall one of
driver and the dial-up connection. the two.

● When the CTI application is used, it cannot be used again when a subsequent attempt is made to use it
after a short internal.

Cause Solution

• The PC power saving function dis- • Change the PC BIOS setting so that the power saving
ables the COM port, thus preventing function does not disable the COM port.
communication between the CTU
adapter and the PC.

● The Aspire Telephony Service Provider has been uninstalled with the required procedure, however the
‘AspireTelephonyDriver’ icon remains of the Windows ‘Start menu.’

Cause Solution

• ASPIRE TELEPHONY DRIVER is • Select ASPIRE TELEPHONY DRIVER, click ADD/

still in the list displayed by double- REMOVE PROGRAMS, and uninstall again.
clicking ADD/REMOVE PRO-
GRAMS on the control panel.

5 • ASPIRE TELEPHONY DRIVER' is

not in the list displayed by double-
clicking ADD/REMOVE PRO-
• Select START - PROGRAMS - ASPIRE TELE-
PHONY DRIVER, and click the DEL key.

GRAMS on the control panel.

5-6 ◆ Section 5: Troubleshooting Aspire Data Communications Manual

Troubleshooting
● TAPI Initialization is not completed successfully even when the CTI application is started.

Cause Solution
• ASPIRE TELEPHONE SERVICE • Install the CTA or CTU driver if it has not been
PROVIDER not displayed in TELE- previously installed.
PHONY on the control panel (in • Reinstall the CTA or CTU driver if it has not been
PHONE AND MODEM OPTIONS correctly installed.
with Windows 2000 and Windows
XP). Due to the CTA or CTU driver
not having been installed, or not hav-
ing been installed correctly.
• CTA hardware is not connected • Check connections:
correctly. - Serial cable: Is the serial cable correctly connected
to the COM port on the PC?
- Phone
Is the phone operating? (Is the time displayed on the
LCD? Are outgoing calls possible?)
- Is it connected to ESI?
The CTA adapter does not operate when the phone is
connected to ESIC.
• CTU hardware is not connected • Check the connections:
correctly. - AC adapter: Is the AC adapter connected to the CTU
adapter?
- USB Cable: Is the USB cable connected correctly to
the PC and the CTU adapter?
- Keyset: Is the phone operating? (Is the time
displayed on the LCD? Are outgoing calls possible?
• The CTA’s serial cable is not a straight • Use a 9 pin-to-9 pin straight cable.
cable (e.g. cross or special cable).
•

•
A special communications driver is
installed.
With the CTA adapter:
•

•
Uninstall the special communications driver.

Enable the COM port.

5
The COM port is disabled in DEVICE • Check whether the relevant COM port is enabled in
MANAGER (CONTROL PANEL - the PC BIOS settings.
SYSTEM). • Check that the PC contains a modem board which
- The port to which the serial cable is may be competing for resources (e.g. IRQ).
connected does not exist.
In any of the above cases, refer to the PC manual, check,
- The port is noted with a red 'X'.
and change as necessary.
- '!' is superimposed on a yellow
background. If the COM port still cannot be used, change to another
COM port.
If normal operation is still not possible, the following
fault(s) may have occurred.
• Contact your distributor/dealer.
• Defective CTA adapter.
• A problem with Windows (Windows detects the COM
port correctly, however the port does not operate
correctly with the COM port driver used.)
• With the CTA adapter: • Set the COM port used with the remote access service
The remote access service is operating to a port other than the COM port connected to the
with the COM port connected to the CTA adapter.
CTA adapter.

Aspire Data Communications Manual Section 5: Troubleshooting ◆ 5-7

Troubleshooting

TAPI 2.x/CTI
The majority of problems encountered with CTI operation are related to general networking troubleshoot-
ing. In addition to networking, CTI relies on a working domain, due to the fact the operation is based on
Microsoft TAPI 2.1 setup.

Problems:
● Server unable to see Aspire devices within Aspire TSP
● Server unable to see Aspire devices under Phone.exe
● Server Phone and Modem Options fails to Open
● Server Telephony Service is not responding

These problems normally indicate that there is a communication problem between the Aspire and CTI
Server.

Please follow the steps below to check communication between the CTI Server and Aspire.

1. Use the Ping command line tool from the CTI Server to ensure you can ping the Aspire IP address.
The Aspire IP address is found in Program 10-12-01.

Click START - RUN

Type CMD and press ENTER
Type PING xxx.xxx.xxx.xxx
(xxx.xxx.xxx.xxx = Aspire NTCPU IP address. By default this address is: 172.16.0.10)

You should ensure that, as above, there is 0% Packet Loss displayed in the Ping statistics.

If you are unable to Ping the Aspire NTCPU, verify the Aspire NTCPU IP address (10-12-01).
Next, verify that the PC you are using is connected to the LAN, and attempt to Ping other Hosts on
the LAN (the Default Gateway for example). A useful way of eliminating the LAN is to Ping the
Aspire NTCPU using a cross-over cable from your PC to the Aspire.

Alternatively, consult the Local IT Administrator for any specific configuration requirements on the
LAN.

5-8 ◆ Section 5: Troubleshooting Aspire Data Communications Manual

Troubleshooting
2. Using Telnet ensures that the CTI port is available by establishing a session from a network host.
The Aspire CTI port is found in Program 10-20-01.

Click START - RUN

Type CMD and press ENTER
Type TELNET xxx.xxx.xxx.xxx 8181
● xxx.xxx.xxx.xxx = Aspire NTCPU IP address. By default this address is: 172.16.0.10
● 8181 is the recommended CTI port and is defined in Program 10-20-01.

You should ensure that a Telnet session is established, and verify that the Keep Alive Timer symbol
appears within the Telnet session after 30 seconds (defined in 10-20-01).

Note: You should ensure that the following Services are disabled on the CTI Server before proceeding:
● AspireTSP
● Telephony

If you are unable to establish a Telnet session to the CTI port, verify the CTI port has been defined
in 10-20-01 (8181 recommended).
5
3. Verify the AspireTSP is installed and configured using the correct parameters. It is possible to ver-
ify the configuration using the Registry.

Click START - RUN

Type REGEDIT and press ENTER
Go to the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\NEC\N2IPCTI\N2IPTSP\3rdParty
pbxipaddress ‘REG STRING VALUE’
pbxport ‘REG STRING VALUE’

You should verify that the PBX IP address matches the IP address configured in the Aspire
(10-12-01). You should also verify that the PBX Port matches that used in the Aspire configuration
(10-20-01).

Aspire Data Communications Manual Section 5: Troubleshooting ◆ 5-9

Troubleshooting
Problem:
● Clients cannot access telephony devices on a Server running Windows Server 2003.
The client can ping the TAPI server, but no devices displayed.

On Windows XP or Windows 2000 based computers, when you try and connect to a Telephony Server run-
ning Windows Server 2003, you cannot see or access any telephony devices.

This problem is specific to the Security level within Microsoft Windows Server 2003, in that the Client does
not support the Default Level.

If the TAPI server is using Windows Server 2003, then the clients have to be updated to either XP SP2 or
2000 SP4 with Rollup 1. Or, Microsoft has released a Hotfix which resolves the problem.

The Hotfix can be obtained by contacting Microsoft Support. Further information regarding this can be
found by going to the following Microsoft web page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;824692

The above link also provides a link to the Windows XP service pack 2 update. To obtain the Windows 2000
SP4 Rollup 1 update, go to the following Microsoft web page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;891861

5-10 ◆ Section 5: Troubleshooting Aspire Data Communications Manual

Troubleshooting
Problem:
● TAPI 2.1 remote clients using Microsoft Windows XP Pro Service Pack 2 causes Microsoft's
TAPI Remote Service Provider connection to the Telephony Server to run slow.

A problem with TAPI 2.1 remote clients using Microsoft Windows XP Pro Service Pack 2 exists due to Fire-
wall settings in Windows.

The built-in firewall (added with Service Pack) is set to the most restrictive mode. This causes Microsoft's
TAPI Remote Service Provider connection to the Telephony Server to run slow. One client with the firewall
in the default mode connecting to a TAPI server will cause every TAPI user on site to run extremely slow.

The firewall settings should be changed for all potential TAPI users to allow a speedy connection. The rec-
ommended change is to enable file and printer sharing in the exception list of the firewall.

This can be performed as follows:

1. Click Start - Settings - Control Panel, open the Security Center.

2. Open Windows Firewall
3. Select the General tab
4. Ensure “Don't allow exceptions” is not selected:

5. Select the Exceptions tab.

Aspire Data Communications Manual Section 5: Troubleshooting ◆ 5-11

Troubleshooting
6. Ensure File and Printer Sharing is selected (by default this is not selected).

7. Click OK.

5-12 ◆ Section 5: Troubleshooting Aspire Data Communications Manual

Troubleshooting
Problem:
● Ending a call in Microsoft Outlook® causes a telephony device driver error to appear as
below.

This is a Microsoft error - complete details can be found on Microsoft’s web site at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;274298
5
The fault affects several manufacturers utilizing the Microsoft Windows Remote Service Provider as used in
the Microsoft TAPI distribution model.

A fix was provided by Microsoft for Outlook® 2000, however currently no fix is available for Outlook 2002,
2003 and XP.

Please check Microsoft's web site for further updates on this matter.

The error box does not affect the call being ended as required and the ability to make a new call.
Unfortunately, it does however mean an extra click on ending a call.

Aspire Data Communications Manual Section 5: Troubleshooting ◆ 5-13

Troubleshooting

Troubleshooting Your PCPro/WebPro Connection

USB Connection - Direct from PC to Telephone System
● Verify the cable being used is a working USB cable.
● Confirm the USB driver is installed and that the USB modem is recognized by clicking START ☞ CON-
TROL PANEL ☞ PHONE AND MODEM OPTIONS. Click on the MODEMS tab. The NECI
USB Modem should be displayed in the list and the COM port it is using is shown in the ATTACHED TO
column. If it shows as NOT PRESENT, verify the cable connection and driver installation.
● Verify no other users are in system programming.

LAN Connection - Direct from PC to Telephone System

● Verify the cable being used is a cross-over cable.
● Confirm the correct IP address is being used to connect to the Aspire S/Aspire system (Program 10-12-01).
● Verify no other users are in system programming.

LAN Connection - From PC to Telephone System via a LAN Hub

● Verify the cable being used is a straight-through cable.
● Confirm the correct IP address is being used to connect to the Aspire S/Aspire system (Program 10-12-01).
● Verify no other users are in system programming.

5-14 ◆ Section 5: Troubleshooting Aspire Data Communications Manual

Troubleshooting

Serial Connection - Direct

● If you’ve successfully connected to the system once, and the next time you redial, the connection will
not complete:
- Remove the serial connection from the Aspire S/Aspire serial port momentarily, then reconnect it.
- Try to reconnect.
● Verify the null-modem (cross-over) cable is pinned out correctly (refer to page 3-6).
● Verify no other users are in system programming.
● If the connection will not complete:
1. Click on START ☞ CONTROL PANEL ☞ PHONE AND MODEM OPTIONS. Click on
the MODEMS tab.
2. Right-click on the modem labeled COMMUNICATIONS CABLE BETWEEN TWO
COMPUTERS, click on REMOVE, then click YES.
3. Click on ADD and select the DON’T DETECT MY MODEM; I WILL SELECT IT
FROM A LIST. Click NEXT.
Double-click on COMMUNICATIONS CABLE BETWEEN TWO COMPUTERS and
click on the COM port to be used (usually COM1). Click NEXT and then FINISH when it
appears.
4. Double-click on the COMMUNICATIONS CABLE BETWEEN TWO COMPUTERS and
then click the MODEM tab.
5. Set the MAXIMUM PORT SPEED to the setting defined in Program 10-21-02 (default
19200).
6. Make sure that the COMMUNICATIONS CABLE BETWEEN TWO COMPUTERS is the
only device using COM 1. For any other devices using this port, click on REMOVE and then
click YES.
7. From the CONTROL PANEL window, double-click on SYSTEM and then click HARD-
WARE.
8. Click on the DEVICE MANAGER button in the window that appears.

Aspire Data Communications Manual Section 5: Troubleshooting ◆ 5-15

Troubleshooting
9. Click once on + PORTS (COM & LPT1) to display the list of available ports.

10. Right-click on the serial COM port (usually COM 1) and then click on UNINSTALL. Click
OK to confirm the removal.
11. Right-click on PORTS and click on SCAN FOR HARDWARE.
12. After the communications port has been reinstalled, right-click on the serial port (usually COM
1) and click on PROPERTIES.
13. Select the PORT SETTINGS tab, and make sure the following settings are selected then click
OK:
BITS PER SECOND = rate to set in Program 10-21-02 PARITY = None
(default setting: 19200) STOP BIT = 1
DATA BITS = 8 FLOW CONTROL = Hardware.

14. Close the DEVICE MANAGER window, click OK in the SYSTEM PROPERTIES window,
then close the Control Panel window.
15. Try to reconnect using the dial-up connection (refer to page 5-15).

5-16 ◆ Section 5: Troubleshooting Aspire Data Communications Manual

Troubleshooting

Serial Connection - Remote

● If you’ve successfully connected to the system once, and the next time you redial, the connection will
not complete:
- Have the modem powered down for a moment, then powered back up.
- Try to reconnect.
● Verify the straight-through cable is pinned out correctly.
● Verify no other users are in system programming.
● If the connection will not complete:
1. Using HyperTerminal to connect to the Aspire S/Aspire serial port. Start the program by clicking
START - PROGRAMS - ACCESSORIES - COMMUNICATIONS - HYPERTERMI-
NAL. Create a name for the new connection, such as MODEM SETUP and click OK.
2. Under the CONNECT USING option, select the Modem to be used and click OK.
3. Type AT then press ENTER.
4. Either OK or AT should appear to tell you that you are connected to the modem. If OK does
not appear, type AT&F and press ENTER. Repeat Step 3. If OK still does not appear, there is
a problem with the connection between the PC and modem, the modem, or the PC (turning the
PC off and then back on may correct the problem). Uninstalling then re-installing the modem
in the PHONE AND MODEM OPTION of the Control Panel may also correct the problem.
Correct the problem before continuing with Step 4.
5. Type ATDT plus the digits required for the modem to access an outside line if not directly con-
nected to an outside line, and enter the telephone number to reach the remote modem con-
nected to the telephone system.
6. Make sure to include any pauses required to connect to the remote modem.
7. Press ENTER.
8. The modem will call the remote system, negotiate a connection speed, and give you a connect
message (a modem tone should be heard after the remote modem answers). If you can connect,
your modem and PC are set up correctly. If you cannot connect, call NEC Technical Service
for help.
9. After you connect, disconnect the call, close the HyperTerminal session (do not save the con-
nection) and restart the PC.
10. Try to reconnect using the dial-up connection (refer to page 5-17).
5

Aspire Data Communications Manual Section 5: Troubleshooting ◆ 5-17

Troubleshooting

Troubleshooting Ultra CallAnalyst Server

Use this information to troubleshoot the problems that you encounter. For further information, contact
Trivium’s client service.

● I am not able to connect to the database.

For you to connect to the database in the network, you need to be an authorized user and should have
proper network connections.

● How do I get started?

For maximum success you need the following information prior to the installation:
● The Com Port where the SMDR data will be sent to on the CallAnalyst PC?
● The correct settings on the Com Port to speak to the phone system

Use the HyperTerm connected directly to the port that you have selected to determine if the SMDR is
sent. If you receive garbled data, then it is most likely that the Com Port settings are incorrect. You can
also use the Port Configuration tool in CallAnalyst to fine tune the settings.

● I do not see my phone system on your list of supported phone systems. How do I get Ultra
CallAnalyst Enterprise Server to recognize my phone system, which is not on the list.

The requirements to add a new phone system to Ultra CallAnalyst Enterprise Server are:
1. SMDR output from the phone system captured into a text file (use the Hyperterm instructions at
the end of this file). Capture approximately 10 to 15 inbound/outbound and transferred/confer-
ence calls.
2. The SMDR format information from the manual of the phone system.

5 Send the captured data and the information to TriVium Systems, who in turn will make the necessary
arrangements.

● No Inbound or Outbound calls are showing in the Call Data Manager Screen.
1. Make sure that the PC running the Ultra CallAnalyst Enterprise Server has a good serial cable con-
nection to the SMDR port of your phone system.
2. Verify that the correct COM port is selected with the right settings (Baud rate, Stop bits, Data bits,
Parity) in the CDM. If you do not have this information you can contact the phone vendor who
should have the default settings in the manual. If the default settings are not working please use the
configuration tool available on the CDM setup screen for a guided process to determine the settings.
3. Make sure that you have the green telephone icon from CDM in the system tray (right hand corner
of the computer screen).

● Why is Ultra CallAnalyst Enterprise Server not recording my calls correctly from my Com-
dial phone system? I am getting the wrong dates and time for my calls.
Most likely, you have selected the wrong phone system. You need to select either the SMDA or SMDR
based on the output format selected on your phone system.

● CDM screen shows invalid password instead of my phone system.

The license key may have failed. This occurs when the SITEKEY was given for the wrong tier or when
the PC has been shut down without shutting down the CDM first. Please call the TriVium Support line
to reinstate the license.

5-18 ◆ Section 5: Troubleshooting Aspire Data Communications Manual

Troubleshooting
● When does the need for re-licensing the CallAnalyst software arise?
During installation, Ultra CallAnalyst Enterprise Server uses a SITEKEY, which authenticates the
Ultra CallAnalyst Enterprise Server license. The SITEKEY is uniquely generated each time the Ultra
CallAnalyst Enterprise Server is installed on a computer. In situations where the software has to be
reinstalled on new equipment or re-installed on its current equipment, the need may arise for re-authen-
ticating your Ultra CallAnalyst Enterprise Server license. If you need to do this, you have to get the a
unique SITEKEY re-issued from TriVium Systems. We refer to this situation as Re-licensing Ultra
CallAnalyst Enterprise Server.

● I am getting the call information in CDM/CallAnalyst, but the local calls have the format
(000)0nn-nnnn.
The CDM Setup may be incorrect. For details see “Configure the Call Data Manager”.

● I am not getting any Caller ID service from the phone company.

Verify with your local phone company that your service is activated.

● I am not getting any Caller ID information from the phone system

Some phone systems require special configuration to output this information. With regard to the name
of the caller, some phone systems send only the Caller ID number, even though the LCD display on the
telephone set also shows the name.

● I am not able to run more than 40 instances of MSRCDM in my system.

To support more than 40 instances of MSRCDM, do the following:
1. Change the registry value for the size of the desktop heap allocated for a desktop associated with
a window station in:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\
Sub-Systems\Windows

The default data for this registry value is (all in one line):
5
%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSec-
tion=1024,3072,512,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 Server-
Dll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitializa-
tion,2ProfileControl=Off MaxRequestThreads=16

The desktop heap is allocated based on the numeric values (in Kilo Bytes) following the
Shared-Section.

2. Change the third value 512 to 1024.

Note: You should restart your system for the changes to take effect.

Aspire Data Communications Manual Section 5: Troubleshooting ◆ 5-19

Troubleshooting

- For Your Notes -

5-20 ◆ Section 5: Troubleshooting Aspire Data Communications Manual

NEC Unified Solutions, Inc.
4 Forest Parkway, Shelton, CT 06484
Tel: 800-365-1928 Fax: 203-926-5458
www.necunifiedsolutions.com

Other Important Telephone Numbers

Sales: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5450
Customer Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5444
Customer Service FAX: . . . . . . . . . . . . . . . . . . . . . . .203-926-5454
Technical Service: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-925-8801
Discontinued Product Service: . . . . . . . . . . . . . . . . . .900-990-2541
Technical Training: . . . . . . . . . . . . . . . . . . . . . . . . . . .203-926-5430
Emergency Technical Service (After Hours) . . . . . . . .203-929-7920
(Excludes discontinued products)
NEC Unified Solutions, Inc.
4 Forest Parkway, Shelton, CT 06484
*0893114* TEL: 203-926-5400 FAX: 203-929-0535 December 13, 2005
0893114 www.necunifiedsolutions.com Printed in U.S.A.

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