BPM Assessment – Final

All listed students must take the BPM Assessment, an step by document is attached

Create two whatsapp groups of with students In this group students can clarify all the queries

EXAM LINK : https://learn.futureskillsprime.in/insights/bpm-associate-banking

Total Questions: 37
Duration: 1 Hr
Type: Multiple Choice
Passing Percentage: 70%

Important Things:

1. KINDLY BE INFORMED THIS IS PAID EXAM AND WE MOUKTIK PAY THE EXAM FEES ON
BEHALF OF STUDENT AND GET VOUCHER RELEASED TO EACH OF THESE INDIVIDUAL
STUDENT’S REGSITERED EMAIL ID AND HENCE REQUEST YOU TO TOPMOST PRIORITY AND
ENSURE ALL THESE LISTED STUDENTS TAKE THE EXAM WITH OUT FAIL

During the exam,

2. No background noise or no one should come near the camera. If any disturbance the test
will stop and we have to pay again and take test
3. There shouldn’t be any movement of yours
4. Sit in strong internet signal area
5. Make your mobile internet data pack be abundant

6. Key to the Exam is attached

7. Pdf document on how to write exam with navigation / step by step screenshot attached

8. Student will receive the BPM exam voucher to their registered mail
9. Student can appear on Mobile also by downloading the FSP app
10. Download future skills prime app from play store and register
11. Go to your registered email id and copy the discount coupon to upload
12. Go to Google and type www.futureskillsprime.in and sign with your registered email id with
sign in Google + option (WHOEVER TAKING ON LAPTOP/DESKTOP)
13. Click on assessment. https://learn.futureskillsprime.in/insights/bpm-associate-banking
14. Facial recognition
15. Carry College Identity card
16. When system prompts then show
17. If ID not there, then again show your face for recognition
18. If there any technical browser issues for which needs to install firefox or chrome
19. It will ask details like your house number street name
20. Copy and Paste the coupon voucher number and add
21. If you are taking the assessment in the mobile use the rotate mode to tick on i accept the
terms and conditions for making payment
22. Once it is done. It will ask you permission for camera and audio please give it. By clicking the
accept button
23. After that it will ask your photo and your Identity Card click it and upload
 24. After that it will ask to start the test. Click and complete all the 13 sections. The test time is
60 min
25. After completing all the sections, it will ask you. Would you like to submit the test. Click on it
and wait
26. Once it is done it will ask for feedback. Once it is done you will receive the email that
congratulations you have earned a certificate in BPM

Download the Certificate

27. Go to your profile. Then skillmap . There you can see your certificate. Download it and
upload to the Google form link https://forms.gle/kFHq4zZi9AsH4nVq6

Any challenges –kindly immediately call me 9154758366 or Whatsap me

Thank you!

KEY to the EXAM Follows:

1. Arrange the following steps of delivering appropriate customer service in the correct order.

1. Relate to your client

2. Understand what they desire
3. Do what is required
4. Follow-up
5. Know what you can do

Ans – 1>2>5>3>4

2. Which of the following options is not a part of the key elements of a customer care executive?

Select an option

1. Payroll management
2. Patience
3. Customer Engagement
4. Knowledge

Ans – Payroll Management

3. You have been asked to handle the legal process outsourcing tasks for your company. Which of
the following categories could it fall under?

select an option

1. Back-Officer BPO
2. Front-Officer BPO
3. Offshore BPO
4. Nearshore BPO

Ans – Offshore BPO

4. The Business Process Management model brings together people, process and technology to
manipulate a certain set of inputs through a standardized set of rules and processes for generating
the desired output in a business. Considering the BPM cycle and usage, which of following points are
true its benefits in banking sector?

1. Easy to identify bottlenecks

2. Reduction in lead-times
3. Better definition of roles of employees
4. Decreased visibility of business processes

Ans - 1, 2 & 3 only

5. Which of the following options are correct types of outsourcing based on location?

1. Onshore outsourcing
2. Offshore outsourcing
3. IT outsourcing
4. Manufacturing outsourcing

Ans – 1 & 2 only

6. What does the workflow shown in the given image represent?

Ans – Blockchain

7. Components of which of the following banking risks are being represented by the given image?

Ans – Market Risk

8. Your customers enquire about the best possible ways to get access to e-wallets and perform
functions Including bill and tax payments Which of the following mode of bank functioning should be
recommended to your customers for the same?

1. Branch based banking

2. Branch offsite
3. Self/Online banking
4. Commercial banking

Ans – Self online Banking

9. You want to opt for a Bank Account that pays a decent return on the deposits that you make on
regular basis. Which of the following bank account is suitable for the purpose?

Select an option

1. Recurring Deposit
2. Saving
3. Fixed Deposit
 4. DMAT

Ans – Recurring Deposit

10. Your customer wants to opt for a bank card that has no predetermined credit limit and the total
balance has to be paid in full each month. Which of the following bank cards is suitable for the
pupose?

Select an option

1. Credit card
2. Charge card
3. Debit card
4. ATM card

Ans – Credit Card

11. Arrange the following steps of Customer Due Diligence process for KYC in the correct order.

1. Verify customer identities

2. Examine outside information sources
3. Take any necessary additional measures
4. Re-analyze through audits
5. Secure your data

Ans –1>2>5>3>4

12. Arrange the following steps of mitigating risks in banking sector in correct order

1. Assess your automation needs

2. Achieve standandization and visibility
3. Prepare to be auditity
4. Build your risk strategy

Ans – 1>2>4>3 /1432

13. Match the following banking terms with their appropriate components or examples

Ans – A-2|B-3|C-1|D-4

14. Which of the following are examples of assets?

1. Stocks
2. Businesses
3. Rental properties
4. Cars

Ans – 2,3 and 4

15.Which of the following banks are independent authorities that are responsible for the services
related to monetary policy, financial services etc.?

1. Regional bank
2. Retail bank
3. Investment bank
4. Central bank

16.What does the Following image represent?

1. Elements of KYC
2. Elements of money laundering
3. Elements of investment banking
4. Element of retail banking

Ans – Elements of Money Laundering

17. Arrange the given steps of creative problem solving in the correct order.

1. Implement
2. Clarify
3. Develop
4. Ideate

Ans – 4>3>2>1

18. A Facilitators Main job is to see and manage how the group works together to obtain the
deserted output following the decided steps. They do not create content or take decisions. They
help the group to obtain their objectives.

What are the main qualities that a facilitators must have in order to look after the group and it’s
functioning?

1. Good thinking skills

2. Awareness of group’s need
3. Generate ideas or opinions
4. Open mindedness

Ans – 2, 3 & 4 only

19. Which of the following is not a type of empathy

1. Affective
2. Somatic
3. Productive
4. cognitive
Ans – Productive

20. Arrange the following steps of meditating for improving your mental health in the correct order.

1. Establish a relaxed but erect sitting position

2. Inhale deeply
3. Develop patience and self-compassion
4. Close with kindness
5. Select a focal point

Ans – 1>2>5>3>4

21. Which of the following are components of mental well-being?

1. Personal growth
2. Purpose in life
3. Self-acceptance
4. mindfulness

Ans – 2 & 4 only

22. Your organization wants to arrange sessions on emotional intelligence foe their employees.
Which of the following points initiatives must be taken into consideration for a productive session?

1. Encourage an open office atmosphere

2. Engage employees in stress relief activities
3. Flexible working initiatives
4. Meditation session for mindfulness

Ans – 2, 3 & 4 only

23. Which of the following is defined as the ability to stay in the present by recognizing when you
thoughts go?

1. Mental intelligence
2. Emotional intelligence
3. Emotional well being
4. mindfulness

Ans – Emotional Intelligence

24. Your Organization is planning to arrange a workshop for their employees on the topic “SMART
learning and development goals”. Which of the following points about goal setting must be
considered for a productive session?

1. Specificity of a goal
2. Measurability of a goal
3. Relevance of a goal
 4. Timeline of a goal
5. Regularity of a goal

Ans – 1, 2, 3 & 4 only

25. Under which type of term goal, will the building of your professional network be classified as?

1. Short term goals

2. Long term goals
3. Medium term goals
4. Lifelong goals

Ans – Long Term Goals

26. You are asked to mentor the newly appointed employees for maintaining appropriate
communication skills within an organization. which of the following points you must put forth?

1. Active listening
2. Asking for feedback
3. Practice public speaking
4. Dressing as per organizational standards

Ans – 1, 2 &3

27. Given are the 5 communication tactics of virtual teams. Which of the following points get
affected if the consistent flow of flow of information to all teammates gets disturbed and intentions
don’t get clarified?

Ans – 1st and 2nd

28. Arrange the given steps of drafting a business proposal following the appropriate writing process
the connect order

1. Make an outline
2. Research
3. Revising
4. Editing and proofreading
5. Drafting

Ans – 1>2>5>3>4

29. Which of the following depict positive body language at a workplace

1. Straighten spine while sitting

2. Firm hand shake
3. Eye contact while speaking
 4. Folded arms

Ans – 1, 2 and 3

30. Arrange the following steps of any Interview Process in the correct order.

1. Introduction
2. Small talk
3. Question/answer
4. Wrapping up
5. Information gathering

Ans – 1>2>5>3>4

31. While its necessary to do your best to prepare for a job interview ,its also cruicial to look for any
potential red flag or blunders that should be kept in mind throughout the interview process. Which
of the following must be avoided when going for a job interview?

1. Possessing less knowledge of the business

2. Fabricating information on a resume
3. Getting there too early
4. Informal attire
5. Asking relevant questions

Ans – 1, 2, 3 & 4 only

32. Which of the following points must be taken into action for the formation of a cover letter for
acing a job?

1. Strong opening of the letter

2. Focusing on future
3. Mention your past accomplishments
4. Emphasizing your value
5. Keep it extended

Ans – 1, 2, 3 and 4

33. You recently learned about RPA being used in an organization’s retail management. Which of the
following tasks must the deployed BPA perform?

1. Invoice processing
2. Business and sales analytics
3. Demand supply planning
4. Scheduling patient appointments

Ans – 1, 2 & 4 only

34. Which of the following options does not represent the use case of RPA in healthcare industry?
Select an Option

1. Ordering drugs and other hospital statements

2. Regulatory compliance
3. Management of claims
4. Scheduling retail appointment

Ans – Ordering Drugs and other hospital statement

35. You are asked to discover insightful patterns in client behaviour from the given records. Which of
the following can be used for the purpose?

Select an option

1. Artificial intelligence
2. Machine learning
3. Big Data
4. Computer Vision

Answer: 2

36. Which of the following represent the use of Big Data?

1. Customer sentiment analysis

2. Predictive support
3. Fraud detection
4. Model building

Answer: 1

37. Your organization is opting for blockchain technology for digital transfer of funds. Which of the
following points represents the features of the technology?

1. Decentralized
2. Secure
3. Integrity
4. Decreased transparency

Answer: 2

38. Which of the following does not represent the use case of block chain?

1. IoT
2. Cyptocurrency
3. Ethereum
4. Machine learning

Answer: 4

39. You are asked to build a Neural Network algorithm that possesses multiple process layers to
perform a particular function Which of the following technology best describes the algorithm?

1. Artificial intelligence
2. Deep learning
3. Machine learning
 4. Big data

Answer: 2

40. Which of the following is defined as a collection of algorithms that aims to identify underlying
connections in set of data using a method that irritates how the human brain works?

1. Big data
2. Neural network
3. Artificial intelligence
4. Machine learning

Answer: 2