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Iso 9001 Terms

The document defines 12 key terms related to quality management systems including benchmarking, continual improvement, design and development, effectiveness, interested party, KPI, management, nonconformity, organization's environment, process approach, quality, and record. Each term includes a definition and example to help explain the meaning in the context of quality management.

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37 views2 pages

Iso 9001 Terms

The document defines 12 key terms related to quality management systems including benchmarking, continual improvement, design and development, effectiveness, interested party, KPI, management, nonconformity, organization's environment, process approach, quality, and record. Each term includes a definition and example to help explain the meaning in the context of quality management.

Uploaded by

anup sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Benchmarking:

 Definition: The practice of comparing processes, performance metrics, or products


to industry bests or best practices from other industries.

 Example: A car manufacturing company comparing its production line efficiency with
a leading competitor or even with a non-competitor renowned for its efficient
production techniques.

2. Continual Improvement:

 Definition: The recurring activity to enhance performance.

 Example: A company reviewing its customer feedback monthly to identify areas for
improvement in product quality or service delivery and implementing necessary
changes.

3. Design and Development:

 Definition: A structured approach to creating products, processes, or services, which


involves stages from initial concept to finalization.

 Example: A software firm following stages like requirements analysis, prototyping,


coding, testing, and validation before releasing a new application.

4. Effectiveness:

 Definition: The extent to which planned activities are realized and planned results
achieved.

 Example: If a company initiated a training program to reduce product defects and,


after its execution, defects reduce significantly, the program can be deemed
effective.

5. Interested Party:

 Definition: A person or group having an interest in the performance or success of an


organization.

 Example: Shareholders, employees, customers, suppliers, regulators, and local


communities surrounding a factory.

6. KPI (Key Performance Indicator):

 Definition: A measurable value that demonstrates how effectively an organization is


achieving key objectives.

 Example: In a call center, a KPI might be the "average call handling time" or
"customer satisfaction score post-call."

7. Management:

 Definition: The coordinated activities to direct and control an organization.

 Example: Top-level executives in a company deciding strategic directions, allocating


resources, and monitoring organizational performance.
8. Nonconformity:

 Definition: The non-fulfillment of a requirement.

 Example: If a product specification requires a metal part to be 5mm thick, and the
manufactured part is 4.8mm thick, it's a nonconformity.

9. Organisation's Environment:

 Definition: External and internal factors and conditions that can affect the
organization's approach to its products, services, and investments.

 Example: For a fishery, external environmental factors might include ocean


temperatures and fishing regulations, while internal factors might involve fishing
equipment quality or worker skills.

10. Process Approach:

 Definition: Managing activities as process inputs, outputs, and interactions.

 Example: In order processing, viewing customer orders as the input, the shipping of products
as the output, and considering interactions like inventory checks and packaging.

11. Quality:

 Definition: The degree to which a set of inherent characteristics fulfills requirements.

 Example: A smartphone that has long battery life, high-resolution camera, efficient
processing speed, and durable construction meets high-quality standards.

12. Record:

 Definition: A document stating results achieved or providing evidence of activities


performed.

 Example: After a safety inspection, an inspection report is created detailing the areas
checked and any findings. This report serves as a record.

Each of these terms is vital in understanding and implementing the ISO 9001 quality management
system effectively. They help set clear expectations, measure performance, and drive improvements.

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