? Functional Competencies
? Functional Competencies
? Functional Competencies
Can contribute to Can conduct financial Accuracy of financial reports, Financial analysis courses, workshops on
The ability to interpret and evaluate Can create simple Can conduct basic Can perform advanced
Financial analysis financial strategies and planning and analysis for effectiveness of financial decision- financial modeling, training in advanced
financial data. financial reports. financial analysis. financial analysis.
📈 Finance and forecasts. an organization. making, impact on business strategy. analytics tools.
Accounting
Can prepare simple Can develop Can lead financial Alignment of financial planning with Financial planning and analysis training, risk
The ability to analyze financial data and Can create long-term Can manage all aspects
Financial planning financial reports and comprehensive planning discussions at business goals, effectiveness of management workshops, strategic financial
develop strategies. financial strategies. of financial planning.
budgets. financial budgets and the organizational level. financial forecasts, strategic impact management courses.
forecasts. of financial planning.
Can handle complex Can manage various Can manage Compliance with tax regulations,
The ability to manage various aspects of Can ensure basic tax Can lead tax strategy for Taxation courses, workshops on tax law and
Taxation tax compliance aspects of tax comprehensive tax efficiency in tax planning, strategic
taxation. compliance. the organization. compliance, training in strategic tax planning.
issues. planning. strategies. impact of tax decisions.
Can explain the Can answer basic Can provide strategic Increase in customer satisfaction
The ability to effectively understand, Can answer complex Can troubleshoot issues
Product and service features, benefits, and customer inquiries advice using the scores, reduction in support tickets, Product training sessions, knowledge base
communicate, and support the company's customer inquiries and using the company's
knowledge use cases of the about the products company's products and improvement in product knowledge development, technical support training.
products and services. provide solutions. products and services.
company's main and services. services. among team members.
products. Can identify key Can position the Improvement in competitive
Can identify key Can analyze Can predict competitors' Market analysis training, workshops on
The ability to analyze market trends and competitors' product or service positioning, increase in market share,
Competitive insight competitors and their competitors' strengths strategies and suggest competitive intelligence, strategic planning
competitors' strengths and weaknesses. strengths and correctly based on effectiveness of competitive
primary offerings. and weaknesses. proactive measures. sessions.
weaknesses. competitive analysis. strategies.
Can identify Can give strategic Increase in revenue from upselling
Can apply upselling Can negotiate with Can lead upselling and Sales training, courses on customer
🙌 Customer The ability to offer additional products or opportunities for direction to maximize and cross-selling, customer
Upselling and cross- and cross-selling customers to upsell or cross-selling initiatives relationship management, workshops on
Success services to customers. upselling and cross- upselling and cross- satisfaction with recommendations,
selling techniques. cross-sell. within the team. consultative selling techniques.
selling. selling opportunities. growth in average transaction size.
Can build and Can use customer
Can identify potential Can strategize and Can manage and Effectiveness of outreach campaigns, Training in communication skills, courses on
The ability to engage proactively with maintain feedback to improve
Customer outreach customers and initiate implement effective evaluate effective growth in customer engagement, customer engagement strategies, workshops
customers to understand their needs. relationships with outreach efforts and
contact. outreach campaigns. outreach campaigns. positive feedback from customers. on feedback analysis.
customers. products.
Can communicate Can lead initiatives
The ability to understand and anticipate Can resolve simple Can resolve complex Can manage and Improvement in customer satisfaction Customer service training, problem-solving
effectively with based on customer
Customer focus customers' needs and provide excellent customer issues and customer issues and resolve complex issues and loyalty, reduction in complaints, workshops, courses on customer relationship
customers to feedback to improve
service. complaints. complaints. at a large scale. positive customer feedback. management.
understand their products or services.
requirements. Can create more Can lead Can develop Clarity and accuracy of
Can develop basic Can create well- Technical writing courses, workshops on clear
The ability to create clear documentation comprehensive and documentation projects, documentation best documentation, user comprehension,
Technical writing documentation for structured and detailed communication, training in documentation
for any process or issue. organized support design documentation practices for the reduction in support queries due to
common issues. technical documents. tools.
documentation. standards. organization. documentation.
Can identify simple Can independently
Can use complex data Can lead small-scale Can lead large-scale Reduction in process cycle times,
The ability to identify bottlenecks and process inefficiencies identify and suggest Training in Lean and Six Sigma, workshops on
🛠 IT support Process optimization
improve business processes. and suggest complex process
analysis to identify process optimization process optimization improvement in efficiency, decrease
process mapping, courses in data analysis.
inefficiencies. projects. projects. in error rates.
improvements. improvements.
Can identify and Can ensure IT
Can develop and Can develop and Can lead compliance Compliance with relevant standards, Compliance training programs, workshops on
The ability to adhere to safety standards adhere to basic safety operations comply
Safety and compliance enforce IT compliance manage comprehensive initiatives at the reduction in safety incidents, industry-specific regulations, safety protocol
and regulations. and compliance with standard
policies. compliance programs. department level. employee adherence to protocols. education.
practices. regulations.
Applies market
Oversees the Effectiveness of market analysis,
Analyzing market trends and formulating Conducts basic insights to develop Leads in-depth market Sets the direction for Market analysis training, strategic planning
Market analysis and integration of market impact of strategies on business
strategies for business growth and market market research and business analysis and strategic market strategy and workshops, advanced business strategy
strategy formulation analysis into business growth, success in market
penetration. analysis. development planning. business growth. courses.
💼 Business strategies.
development initiatives. penetration.
development Participates in Leads the design and Manages the
Developing innovative solutions to meet Contributes to the Drives the strategic Number of innovative solutions
Innovative solution brainstorming and development of implementation of Innovation workshops, design thinking
market needs and create new business development of direction for innovation in developed, impact of solutions on
development idea generation innovative business innovative solutions training, leadership in innovation programs.
opportunities. innovative solutions. business development. business, ROI of innovative projects.
sessions. solutions. across the business.
Department Competency
Lead generation
💸 Sales
Sales closing techniques
Product knowledge
Market knowledge
Negotiation
Content strategy
Copywriting
📰 Marketing
Department Competency
📰 Marketing
Paid search
Email marketing
Sales enablement
Design thinking
Brand understanding
User research
Employer branding
Talent acquisition
🤝 HR
Department Competency
🤝 HR
Employee relations
Talent management
Learning and
development
Change management
Quality assurance
Technical writing
User research
Roadmapping
Quality assurance
Negotiation
Department Competency
Budgeting
Financial analysis
📈 Finance and
Accounting
Financial planning
Taxation
Competitive insight
🙌 Customer
Upselling and cross-
Success selling
Customer outreach
Customer focus
Technical writing