www.postoffice.co.

za
 2023 / 2024
1 APR.23 - 31 MAR.24
TABLE OF CONTENTS

Dangerous and Prohibited goods 1

Important Information 2
Ordinary Mail / Fast Mail 3
Postage included envelopes 4
Postcards 5
Domestic Stamp Booklets and Rolls 6
Packaging Products 6
Franking Machines 6
Domestic Registered Letter with Insurance Option 7
Mailroom Management 8
Direct Mail 9
Business reply services 9
InfoMail 10
Response Mail / Magmail 12
Domestic Parcel Service 13
International Mail 14
Expedited Mail Service 20
Philatelic Products 24
Postboxes, private bags and accessories 24
Postbank 25
Speed Services Couriers 26
Tips to get your letter delivered on time, every time 29
Contact information / Complaints and queries 30
DID YOU
KNOW...
YOU ARE NOT ALLOWED TO
S?
POST THE FOLLOWING GOOD

DANGEROUS AND PROHIBITED GOODS

SCHEDULE OF DANGEROUS GOODS
• Explosives – Ammunition, fireworks, igniters.
• Compressed Gas – aerosol products, carbon dioxide gas, cigarette lighter,
butane.
• Flammable Liquids – alcohol, flammable paint thinners, flammable varnish
removers, turpentine, petroleum products, benzene.
• Flammable Solids – metallic magnesium, matches, zinc powder.
• Oxidising material – some adhesives, some bleaching powders, hair or
textiles dyes made of organic peroxides, fiberglass repair kits, chlorine.
• Poison including Drugs and Medicine –although some are acceptable in
prescription quantities, and non-infectious perishable biological substances
are accepted when packed and transmitted appropriately

RADIOACTIVE MATERIAL
• Corrosives – corrosive cleaning liquid, paint or varnish removers, mercury
filled thermometer
• Miscellaneous – magnetized materials, oiled paper, polymerisable materials

SCHEDULE OF PROHIBITED GOODS

Bank notes – including all South African notes of whatever issue or
denomination, and the bank notes or currency notes of any other country.

• Asbestos
• Bees, leeches, silkworms or any other animal or living organism
• Biological substances, infectious or non infectious
• Coins
• Firearms, or parts thereof
• Furs
• Human or animal remains, including ashes
• Ivory
• Uninsured Jewellery
• Perfumery Products
• A film or publication which falls in category XX or X18 in terms of the Films
and Publications Act 65 of 1996 as amended
• Uninsured Precious Metals
• Uninsured Precious Stones, which means, all valuable natural mineral
stones, silica or substances extracted from the group, whether in their natural
state or refined, processed, set or treated and includes semi-precious stones
and any other natural or synthetic mineral, stone, silica or substance whether
in a natural state, cut or uncut, refined, processed,
set or treated.

NOTE: Destination countries might have a different list, please

verify with destination country what is permissable.

www.postoffice.co.za 1
Customer Care: 0860 111 502
 IMPORTANT INFORMATION

LATE FEE:
A late fee of R31,85 is charged for all mail accepted after closing time

EXCHANGE OF STAMP OR POSTAL STATIONERY:

Five percent of the value of the stamp/postal stationery will be charged with a
minimum of R5.95

SMS TRACKING:
SMS tracking on recorded items – Premium no 32932 fee is R1.40

VALUE ADDED PARCEL SERVICE INSURANCE:

Suspended until further notice, service availability to be confirmed later in the
year

Letter post products cannot be insured

NB: Please insure all parcels that contain valuable items. Where parcels are not insured,
only postage will be refunded if the items were to be lost / damaged

REGISTRATION:
Letters and small packets may be registered but not insured in the international
mail service

CUSTOMS & EXCHANGE CONTROL:

Exchange control regulations apply equally to postal items as they do to other
exports. Generally, items worth more than R1000, 00 require specific exports
documents to be completed. Details available at all post office branches

CUSTOMS DECLARATION:
The type and extend of customs declaration are regulated by the statutes of the
Universal Postal Union and the requirement of destination countries.

CUSTOMS CLEARANCE (HANDLING FEE):

A customs clearance fee of R71,00 is charged on all incoming parcels and R36,70
on all other postal items. The fee is charged by the Post Office to cover costs
incurred in clearing parcel/postal item on behalf of the addressee

INTERNATIONAL MAIL: REGISTERED SURFACE MAIL

Registered Surface Mail from RSA to Rest of the World has been terminated with
the exception of Lesotho, eSwatini, Mozambique and Botswana in the 2019/20
period. Only Airmail service will be offered.

SURFACE MAIL:
Outbound Surface Mail (documents & parcels) destined to New Zealand has
been discontinued as per the Universal Posta Union (UPU) Circular Notice, no
137, dated 01 October 2018. Only Airmail service will be offered.

Surface Mail has also been discontinued for Brazil and Canada for 2021/2022.

POSTBOX/PRIVATE BAG RATES:

Postbox and Private Bag rates are effective from 01 January – 31 December annually.

SPEED SERVICE COURIER PARCEL RATES:

All rates are per parcel, and exclude fuel, liability surcharge and includes VAT.

Fuel levy is charged at 25.6%, and reviewed quarterly, (applies to account customers)

2
 ORDINARY MAIL / FAST MAIL

POSTED IN SOUTH AFRICA

FOR DELIVERY IN SOUTH AFRICA

DOMESTIC
ORDINARY LETTER MAIL
Letter mail refers to any form of written communication or other document, arti-
cle or object that is addressed to a specific person, persons or a specific address
and is conveyed by other than electronic means. It includes parcels, packages,
wrappers, cylinders or articles conforming to the mass and size limitations
detailed below.

The Ordinary Letter Mail service is the standard postal service with set delivery
standards from the time of despatch to arrival at the point of delivery. These are
one day longer than Fastmail.

FASTMAIL SERVICE
Fastmail is a letter service in South Africa with a one-day delivery standard in
the same city or town, a two-day delivery standard for all other destinations.

These standards do not include the day of posting.

Thickness Mass Size Size

Envelope Size
Max (mm) Max (mm) Max (mm) Min (mm)

Small DL Maxi 5 50g 235 x 120 140 x 90

Medium B5 10 1kg 250 x 176
Large B4 30 1kg 353 x 250
Postcards 0,295 10g 353 x 250 140 x 90
Cylinders / Rolled items 70 1kg L 520 / 620
Rolled Addressed
Newspapers 70 1kg L 353

OUT OF STANDARD
When articles do not conform to the maximum mass, size or thickness.
ARTICLES SMALLER THAN 90 MM X 140 MM
The rate applicable must be charged according to the criteria for B4 or B5.

Rates for Domestic Letter Mail

(Standard stamps for DL, B5 and B4 envelopes are now available at Post Offices)

Type of mail Ordinary mail Fastmail

Customers’ own envelope
Small (DL) maxi R5,95 R9,65
Medium (B5) R12,00 R22,95
Large (B4) R14.65 R27,75

Customers’ own postcard

Small (DL) maxi R5.95 R9,65
Medium (B5) R12,00 R22,95
Large (B4) R14,65 R27,75

Cylinders / Rolled items

Cylinder / Rolled items (520mm x 70mm) R14,65 R23,75
Cylinder / Rolled items (620mm x 70mm) R26,00 R28,15

Newspapers
Rolled addressed newspapers (324mm x 70mm) R7,95 R22,95

3
PAYMENT METHODS

Mail will only be accepted if the official payment methods are used, e.g. postage
stamps, postage-included envelopes and franking machine impressions
approved by the Post Office.

HANDING IN
Franked mail may not be posted in street posting boxes, but must be handed in
at designated Post Office counters or mail centres.

INFORMATION
Please contact your local Sales Division of the Post Office for information about
posting methods and requirements.

SEE BACK PAGE FOR CONTACT DETAILS.

*LATE FEE
A late fee of R31,85 is charged for all mail accepted after closing time.

RETURN POSTAL CHARGES

Return Postal charges will be levied on all undelivered or returned postal
articles.

LETTER MEASURING INSTRUMENT

Special measuring cards used to measure domestic letters in order to determine
the postage payable are available at Post Office branches.

POSITION OF ADDRESS ON ENVELOPE

The address on an envelope must always be positioned parallel to the length
(longer side) of the envelope.

POSTAGE INCLUDED ENVELOPES

POSTAGE-INCLUDED ENVELOPES ARE AVAILABLE AT ALL POST OFFICE

OUTLETS. THE RETAIL PRICE INCLUDES THE POSTAGE.

Type of envelope Size Price

Ordinary Mail Postage - Included Envelopes

C6 with and without window & self seal 162mm x 114mm R6,35
DL maxi with and without window and self seal 235mm x 120mm R6,35
B5 without window 250mm x 176mm R13,70
C4 without window 324mm x 229mm R18,40
Lettergram (Prefabricated) R6,25

Fastmail Postage-Included Envelopes

DL maxi with and without window 235mm x 120mm R10.20

B5 without window 250mm x 176mm R24,70
B4 without window 353mm x 250mm R30,75
C4 without window 324mm x 229mm R28,85

4
 POSTCARDS

Postcards are used to convey unenclosed messages and greetings.

There are two types of postcard, i.e. postage-included postcards and ordinary
postcards on which postage must be paid. The maximum size is
353mm x 250mm and the maximum mass is 10g. Items exceeding these dimen-
sions must be posted at the applicable letter post postage rate.

POSTCARDS MUST:

• Be rectangular
• Be made of cardboard or paper stiff enough not to make
mail handling difficult
• Bear the indication Postcard on the front (not compulsory for picture
postcards)
• Have the right-hand half of the back reserved for the address,
pre-payment and service instructions/labels

POSTCARD POSTAGE AND POSTAGE-INCLUDED RATES

Type of postcard Maximum size Price / Postage

Postage-included postcard 235 x 120mm R6,35

Clients Own Postcard DL R5,95

(Postcard not included in the price) B5 R12,00
B4 R14,65

Change-of-address postcard R6,35

(postage included in the price)

5
 DOMESTIC STAMP BOOKLETS AND ROLLS
(FOR STANDARD DOMESTIC LETTER POSTAGE)

POSTED IN SOUTH AFRICA FOR DELIVERY IN SOUTH AFRICA

Stamp booklets and stamp rolls are available at Post Offices. They can also
be ordered at the Post Office Customer Contact Centre (Telemarketing) on
(012) 401-7800 or 0860 080 080.

PRICES OF STAMP BOOKLETS AND STAMP ROLLS

Item Price

Booklet of 10 stamps R59.50

Boxes of 50 (500 stamps) R2975.00
Boxes of 100 (1 000 stamps) R5950.00
Roll of 100 (100 stamps) R595.00
Rolls of 100(5) (500 stamps) R2975,00
Rolls of 100(10) (1 000 stamps) R5950.00

PACKAGING PRODUCTS

Product Dimensions / Size Rate

Box No 1 200mm x 180mm x 80mm Contact your local Post

Box No 2 300mm x 230mm x 120mm Office branch for the latest
Box No 3 400mm x 230mm x 135mm prices
Jiffy bags Bubble wrap Eight different sizes
Bubble wrap roll 310mm x 5m
Mailing tube 70mm x 620mm x 1,5m

FRANKING MACHINES

REMOTE METER-SETTING FRANKING MACHINES ARE POSTAGE

METERS WHICH, AS THE NAME SUGGESTS, ARE RESET BY TELEPHONE, FAX
OR MODEM.
• To operate a franking system, customers must purchase a licence from the
Post Office.
• The franking system also dates, seals and prints a return address and counts
the envelopes
• Postage is purchased electronically without customers having to leave their
premises
• Machine inspections are conveniently done on the customer’s premises
• All mail franked by a franking machine must be franked at the specified
published rate(s)

6
 APPROVED SUPPLIERS
Customers may only use franking machines supplied by the
following suppli ers:

Supplier Telephone number

Frama (Pty) Ltd (011) 463 9042
Hasler Business Systems (Pty) Ltd (011) 787 5959
PBSA (Pty) Ltd (011) 516 9400/70
Earlyworx 282 (Pty) Ltd (011) 886 0271

FRANKING MACHINE LICENCE FEES

Service Fee

New license R463,30

Transfer of license R463,30
Annual renewal R334,75
Spoiled impression fee (per 100 or portion thereof)
Small DL maxi R52,80
Medium B5 R66,80
Large B4 R82,55

DOMESTIC REGISTERED LETTER WITH INSURANCE OPTION

DOMESTIC REGISTERED LETTER
(insurance option suspended until further notice)

• The Registered Letter with throughout the postal system.

compensation option can be used
for letters that require a signature • Compensation is payable according
on delivery, contain something to the cover that was used
of value, or important documents
such as share certificates, • The compensation cover and Track
passports or airline tickets which
and Trace facility are available only
require tracking and tracing from
acceptance to delivery in the Republic of South Africa
• A registered letter is electronically
• This service cannot be used with
scanned, enabling it to be
tracked and traced on its journey Speed Services Couriers or Parcels.

THIS SERVICE IS AVAILABLE IN THREE ENVELOPE SIZES:

Envelope Size

Small (DL) 235mm x 120mm x 50g

Medium (B5) 250mm x 176mm x 1kg
Large (B4) 353mm x 250mm x 1kg

BASIC SERVICE
• Full domestic Track and Trace
• Free compensation for up to R100, (insurance suspended until further notice)
• Identification and signature on delivery
• Detailed proof of acceptance

OPTIONS AVAILABLE IN THE SERVICE

• Optional extra insurance up to R2000, (Insurance suspended until further notice)
• Proof of delivery
• Advice of delivery

7
INFORMATION
For further information, customers may contact their Regional Sales Manager.

RATES FOR DOMESTIC REGISTERED LETTER,

(Insurance suspended until further notice)
Size Postage and Service Fee Included

Small (DL) R41,70

Medium (B5) R47,70
** Large (B4) R50,25

Insurance Option Suspended until further notice Fee

Compensation up to R100.00 Free

Insurance up to R250.00 R29,15
Up to R500.00 R59,75
Up to R1 000.00 R120,10
Up to R1500.00 R178,75
Up to R2 000.00 R238,50

Other Registered Letter Products Rate

Postage included registered envelope

(235 x120mm), tamper resistant R46,15
Postage included registered envelope:
Documents only
DL 230 x 115mm, window R42,60
DL 230 x 115mm, non-window R42,60
Posted out of course fee R75,25
Detailed proof of acceptance (acceptance slip) Free
Interception of registered letter R27,50
Proof of delivery of a recorded article R63,75
Advice of delivery (AR card) R12,95
SMS tracking on recorded items – Premium no 32932 R1,40

SURCHARGES
• All underpaid and unpaid postal items (including franked items) received via
E-BDN, Web Riposte and Postlink, will be surcharged double the postage
shortage
• Permit and franking machine mail posted in street posting boxes will be
surcharged double the published postage rate

MAILROOM MANAGEMENT

This solution removes the administrative burden associated to facilitating your

messages and merchandise (goods). It provides a tailor-made physical or digital
on-site presence to facility optimal decision support for communication and
logistics needs. Services of the onsite or virtual mailroom:

• Data cleaning
• Processing internal mail.
• Converting digital file to physical mail or physical mail to digital files.
• Processing of incoming or outgoing mail.
• Providing messenger service.
• Providing tailor-made notifications, data analytics reports and business
intelligence.
• Training and consulting service on mail.
• Customs clearance for mail.

8
 DIRECT MAIL

BUSINESS REPLY SERVICES (BRS)

With the BRS, businesses can offer their customer or prospective customers the
incentive to reply without having to pay postage.

TWO OPTIONS ARE AVAILABLE: BUSINESSES MAY -

• Enclose a pre-printed business reply postcard or envelope in their mailing
(for samples of designs, they may contact the Regional Sales Office)
• Or advertise a specified Freepost address and BRS number to which
customers may write (no postage stamp is required).
Businesses who use this service for the first time have to apply for the service
on an application form. They also have to sign a BRS/ Freepost address license
agreement available from their Regional Sales Office. A BRS license/ Freepost
address license expires annually on 31 March. Existing customers also have to
renew their licenses annually.

• Customers can apply for a BRS license at their Regional Sales Office
• The Client Services Officer can provide the specifications for this service
• Before a license can be issued, printer’s proofs of the postcard or envelope
should be submitted to the Regional Sales Manager for approval
• An annual license fee is payable in advance
• A licensee must deposit an amount that will cover the postage and service fee
likely to accrue over six weeks
• BRS may be used with Fastmail
• All BRS users must have a private bag or a post office box to use this service

BUSINESS REPLY SERVICES

Service Rate
New licence R423,90
Annual renewal of licence R423,90

Ordinary mail: Fastmail:

Envelope Size postage + postage +
handling fee handling fee

Small (DL) R6,35 R10,20

Maxi Medium (B5) R12,20 R23,75
Large (B4) R15,60 R28,15
Cylinder
• 520mm length 70mm thickness R15,60 R24,05
• 620mm length 70mm thickness R27,00 R28,85
Parcels (excluding postage) R12,10 No Fastmail parcels

PRO RATA LICENCE FEE FOR BUSINESS REPLY SERVICE

April/May/June: R423,90 / Oct/Nov/Dec : R211,96/
July/Aug/Sep: R317,94 Jan/Feb/March R105,98

9
 INFOMAIL

The following options are available for local and national delivery: * Private bags
* Postboxes * Street delivery in selected areas (please enquire at your Regional
Sales Office).

TYPES OF INFOMAIL

Type Description Dimensions Other Delivery

conditions

Pamphlet Unaddressed Unenveloped If the infor- Local box

information/ B4 items mation in the delivery
advertising should be pamphlet is Local street
item compris- folded to A5 of a sensitive delivery
ing one sheet size (210mm x nature, the National box
of paper. 148mm) pamphlet delivery
Items can be Enveloped must be National
enveloped or items should placed in an street de-
unenveloped. be limited envelope. livery.
to a DL size The articles
(235mm x may be in
120mm). partially or
fully sealed
envelopes or
wrappers.

Brochure Unenveloped, May not be Rolled bro- Local box

unaddressed, bigger than chures should delivery
rolled or 353mm x be tied to Local street
folded 250mm, may facilitate han- delivery
information/ not weigh dling (rolled National box
advertising more than not more than delivery
item compris- 200g and may 30mm thick). National
ing of more not be thicker street de-
than 1 page. than 5mm. livery.
Also un-
addressed
promotional
DVD’s.

Community Unaddressed May not be Newspapers Local box

Newspapers newspaper. longer than that are rolled delivery
Rolled or 353mm, not should be tied Local street
folded item weigh more to facilitate delivery
than 200g handling. National box
and may not delivery
be thicker National
than 70mm street de-
when rolled or livery.
folded.

Trade sample Unaddressed May not be The trade Local box

sample of a bigger than sample should delivery
product. 353mm x be packaged Local street
250mm x in such a way delivery
30mm and that it will not National box
may not be damage any delivery
heavier than other postal National
200g. articles or street de-
injure any livery.
Post Office
employee.

10
INFOMAIL RATES

Type of mail Rates

Pamphlets

Unenveloped
Local (in the same province)
Post Box or Private Bag 0,35
Street Delivery 0,35

National (between provinces)

Post Box or Private Bag 0,45
Street Delivery 0,65

Enveloped (previously Household Circular)

Local (in the same province)
Post Box or Private Bag 0,50
Street Delivery 0,65

National (between provinces)

Post Box or Private Bag 0,65
Street Delivery 0,65

Brochures Local (in the same province)

Post Box or Private Bag 0,45
Street Delivery 0,45

National (between provinces)

Post Box or Private Bag 0,55
Street Delivery 0,65

Trade samples Local (in the same province)

Post Box or Private Bag 0,55
Street Delivery 0,55

National (between provinces)

Post Box or Private Bag 0,65
Street Delivery 0,65

Community newspapers (unaddressed)

Local (in the same province)
Post Box or Private Bag 0,55
Street Delivery 0,55

National (between provinces)

Post Box or Private Bag 0,55
Street Delivery 0,70

11
 RESPONSE MAIL / MAGMAIL

RESPONSE MAIL

Response Mail is addressed mail of which the content is exclusively of an

advertising nature.

• Response mail are addressed items of which the content is exclusively of an

advertising nature.
• There are no limit to the number of items mailed per size category.
• Response mail may not contain any additional items related to previous
business with the addressee, such as invoices and/or statements, etc.
• The mail packs may contain a response device approved by SAPO, eg. BRS
or Freepost.
• Regional Sales must approve a sample of the proposed Response Mail item
before posting.
• A complete sample, together with the official approval, must be presented to
SAPO at point of lodgement.
• The envelopes must reflect a ‘Permit mail’ insignia as a postage indicator
only.
• Approvals are once off and valid for 24 hours.
NB: For further information and clarification contact your
Regional Sales Office.

MAGMAIL

MagMail is a product specifically intended for the Publications industry.

• There are no limit to the number of items mailed per size category.
• The contents of Mag-mail items should include an addressed publication,
magazine or newsletter consisting of news, opinions, illustrations, articles,
editorials and advertising.
• Mag-mail items may too include the insertion of advertising inserts and/
or onserts (eg. Books, lipgloss or sunglasses), in an attempt to increase
readership and subsequent subscriptions.
• All Mag-mail outer envelopes, flysheets or wrappers must bear the approved
Mag-mail logo.
• Regional Sales must approve a sample of the proposed Mag-mail item before
posting.
• A complete sample, together with the official approval, must be presented to
SAPO at point of lodgement.
• The envelopes, wrappers or flysheets must reflect a ‘Permit mail’ insignia as a
postage indicator only.
• Approvals are valid for 1 year (01 April to 31st March).
NB: For further information and clarification contact your
Regional Sales Office.

12
RATES FOR MAGMAIL AND RESPONSE MAIL

Type of mail: Addressed Direct Mail Ordinary mail

MAGMAIL (BULK MAIL ONLY)

Small (DL) maxi R4,90

Medium (B5) R8,70
Large (B4) R12,65

Note
Approval from the Regional Sales Office is
required for Magmail.
Please address enquiries about this product to
the Regional Sales Office.

RESPONSE MAIL (Bulk mail only)

Small (DL) maxi R5,00

Medium (B5) R8,80
Large (B4) R12,80

Note
Approval from the Regional Sales Office is
required for response mail.
Please address enquiries about this product to
the Regional Sales Office.

DOMESTIC PARCEL SERVICE

ORDINARY PARCEL
An Ordinary parcel is any postal item that is bigger than 353 x 250 x 30mm and/
or weighs more than 1kg. The maximum length is 1m and the length plus girth
may not be more than 2m. The domestic counter-to-counter parcel service
(ordinary parcel) is the most economical way to send a parcel, and is available at
any Post Office in the country.

VOLUMETRIC MASS
Fees are based on the greater of the actual mass or the volumetric mass
(i.e. Length by width by height (cm) divided by 5000) are charged for
non-documents (parcels)

VALUE -ADDED PARCEL SERVICE, (Insurance suspended until further notice)

Insurance is available at a rate of 3% of the declared value to a maximum of
R5 000 with a minimum of R5,95 per parcel.

NB: Please insure all parcels that contain valuable items. Where parcels are
not insured, only postage will be refunded if the items were to be
lost / damaged.

13
CASH ON DELIVERY (COD)
The COD option provides for money to be collected for the parcel on the
customer’s behalf. *Cash on delivery (COD) charges on each item will be
deducted from the Trade Charge amount before payment is made to the sender.

DOMESTIC PARCEL RATES (non regulated tariffs subject to change)

Product Rate

Ordinary parcel (counter to counter) R74,50 for the first kg

R10,05 for each additional kg or part
of a kg

*Cash-on-delivery (COD) charges (in addition R30.10 per parcel

to the parcel rate)

Intercepting a parcel R46,30 per parcel

Reducing or increasing the trade charge on R37,70 per parcel

a parcel

INTERNATIONAL MAIL

International letter and parcel services are available worldwide, either by airmail
or by surface mail.

TYPES OF INTERNATIONAL MAIL

Type Description

Aerograms Special prepaid airmail letters consisting of one lightweight folded

sheet of paper that can be sealed. No enclosures are permitted.

Postcards Cards used to post unenclosed messages and greetings.

Small letters Private and business letters up to 50g and no bigger than
120 x 235 x 5mm.

Medium letters Private and business letters up to 250g and no bigger than
250 x 176 x 10mm.

Large letters Private and business letters up to 300g and no bigger than
353 x 250 x 30mm.

Small packets For small quantities of low-mass goods under 2kg at a lower rate and
with simpler customs declarations than for parcels.

Parcels Used to post goods and material up to 30kg. The maximum mass
differs from country to country.

Registered mail A separately streamed service with added security for letter post
items.

Directpublisher’s Bags used for airmail or surface mail transport of printed matter to the
Bags (M Bags) same addressee at the same address.
A minimum rate for 5kg applies to each bag. The mass of each item in
the bag must not be more than 2kg.

14
VALUE-ADDED INTERNATIONAL MAIL SERVICES
Value-added options include express delivery, registration, insurance and
advice-of-delivery (AR). As these add-on services are not available to all
countries or for some categories of mail, enquiries should be made at Post Office
branches to find out if they are available in each case. Insured and registered
items must be posted at Post Office counters and not in street post boxes. For
insured items, the tellers must check the maximum insured amount allowed to
the country of destination on the point of sale system as this differs from country
to country.

INTERNATIONAL REPLY COUPONS

The international reply coupon service enables customers to pre-pay the
postage on a reply from a correspondent abroad. Coupons sent abroad may be
exchanged for one or more postage stamps representing the minimum postage
to be pre-paid on an airmail letter. The coupons cost R47,00and are available at
Post Office branches.

REGISTRATION
Letters and small packets may be registered but not insured in the international
mail service.

CUSTOMS AND EXCHANGE CONTROL

EXCHANGE CONTROL REGULATIONS
Exchange control regulations apply equally to postal items as they do to other
exports. Generally, items worth more than R1 000,00 require specific export
documents to be completed. Details are available at post office branches.

CUSTOMS DECLARATIONS
The type and extent of customs declarations are regulated by the statutes of
the Universal Postal Union and the requirements of destination countries. The
following are basic requirements for the various categories of mail.

Article/contents category Customs documentation

Letters and small packets: Letters not con- No customs documentation is required.
taining merchandise, aerograms, greeting
cards and postcards

Small packets weighing up to 2kg with Attach a fully completed CN22 green
contents worth less than R2 000 customs sticker.

Small packets up to 2 kg with contents worth Attach customs forms appropriate to the
more than R2 000 country of destination. Consult the list
overleaf.

Parcels CN23, CP71 or PP4 as required fo

All parcels individual destinations. Consult the list
overleaf.

Direct publisher’s bags (M bags) Attach a fully completed CN22 sticker.

Up to R2 000

More than R2 000 Attach CN22 and CN23 or PP4 as required

by individual destinations.

INSURANCE (suspended until further notice)

Letter post products – aerograms, postcards, letters, small packets, and M-Bags
cannot be insured. These products can be registered, in which case a maximum
amount of 30 SDR (Special Drawing Rights) is payable in the event of loss or
damage.

The indemnity is payable to the sender, who may waive his rights in favour of
the addressee. Claims for consequential losses or loss of profits will not be
considered.

Claims in respect of ordinary letters will not be entertained.

15
 LETTER POST RATES
Maximum
Category Airmail Surface Mail Maximum Size Maximum Thickness Minimum Mass
Mass
Rest of the #Southern Rest of the
#Southern Africa
World Africa World
Aerograms (per item) R8,95 R8,95 N/A N/A 120 x 235mm No enclosures permitted 10g
Postcards (per item) R12,10 R12,10 R7,35 R7,35 120 x 235mm Must not be enveloped 10g
Small letters (per item) R10,90 R14,10 R9,15 R11,95 120 x 235mm 5mm 50g
Medium letters (per item) R39,50 R47,70 R31,85 R35,95 250 x 176mm 10mm 250g
Large letters (per item) R61,30 R80,80 R50,15 R53,90 353 x 250mm 30mm 300g
Length, width and depth combined may not exceed 900mm, and the greatest
Small packets (per 100 g) R34,75 R61,15 R26,85 R31,45 2kg
dimension may not exceed 600mm.**
Length + girth may not exceed 2m, maximum length
Direct publishers bags (per kg) R132,00 R377,70 R65,85 R63,95 5kg*** 20kg
may not exceed 1,05m.
Registration fee (per item) R56,55 R56,55 R56,55 N/A
Express delivery fee (per item)/M-Bag R63,95 R63,95 R63,95 R63,95
International reply coupon R47,00 R47,00 R47,00 R47,00

NOTE 1: International letter post products have no insurance option and may only be NOTE 2: Outbound Surface Mail to African countries has been discontinued with the
registered. exception of Lesotho, Swaziland (now known as Eswatini), Mozambique and Botswana
* Enquire at your Local Post Office for details of any service suspensions. in the 2019/20 control period. Only Airmail service will be offered.
# Angola, Botswana, Burundi, Comoros, Congo (DRC), Congo (Peoples Rep), Gabon, NB: Surface Mail has also been discontinued for Brazil and Canada in the 2021/22
Kenya, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Reunion, control period.
Rwanda, Seychelles, eSwatini, Tanzania, Uganda, Zambia and Zimbabwe. NOTE 3: Outbound Surface Mail destined to New Zealand has been discontinued as per
** If in roll form, length plus twice the diameter may not exceed 1 040mm, and the the Universal Postal Union (UPU) circular notice, no. 137, dated 01 October 2018. Only
greatest dimension may not exceed 900mm. airmail service will be offered.
*** A minimum price for 5kg applies.
* Registered surface mail service from RSA to Rest of the World has been terminated.

16
PARCEL RATES (ALL PRICES SHOWN IN RANDS)
PARCEL
AIR MAIL SURFACE MAIL
CHARGING ZONE
Plus rate Plus rate
Zone Rate per per 100g Rate per per 100g
coverage # parcel or part parcel or part
thereof thereof
Botswana,
Comoros,
Kenya, Na-
mibia,
Zone A Seychelles, R222,70 R6,80 R211,40 R2,80
eSwatini,
Ascension
and St Hel-
ena.
Angola, Le-
sotho, Mada-
gascar,
Mozambique,
Zone B Réunion, R328,40 R8,50 R328,40 R5,25
Rwanda,
Uganda,
Zambia and
Zimbabwe.
Northern Africa
and the Middle
East.
Major desti-
Zone C R328,40 R30.80 R305,65 R8,50
nations in this
zone include
Israel, Nigeria
and Ghana.
Europe, Rus-
sian Federation
and
former USSR
states.
Major desti-
nations in this
Zone D R339,75 R28,05 R320,70 R5,95
zone include
Austria,
Germany, Great
Britain, France,
Italy, Neth-
erlands and
Switzerland.
Americas and
the Caribbean
(except
Canada).
Major desti-
Zone E R252,70 R43,80 R252,70 R9,50
nations in this
zone include
the United
States of
America.
Asia Pacific and
Canada.
Major desti-
nations in this
Zone F zone include R241,40 R39,10 R236,10 R5,95
Australia,
Canada, China,
Japan and
New Zealand.

# An expanded list of the countries and their charging zones is provided overleaf
together with information about customs documentation required for those countries.
Information about countries not listed can be obtained from your local Post Office.

17
MAXIMUM DIMENSIONS
The length and girth may not be more than 2 metres and the maximum length not
more than 1 metre.

INSURANCE (suspended until further notice)

Parcels can be insured to certain countries. The maximum insured value differs
from country to country and details can be obtained from your local post office.
Indemnity is paid on ordinary parcels that are lost or damaged.

The amount payable is 40 SDR per parcel plus 4,50 SDR per kg. The postage
is also refundable. The indemnity amount may not exceed the actual value of
the parcel. The indemnity is payable to the sender, who may waive his rights in
favour of the addressee. Claims for consequential losses or loss of profits will not
be considered.

CUSTOMS CLEARANCE (HANDLING FEE)

A customs clearance fee of R71,00 is charged on all incoming parcels and R36,70
on all other postal items. This fee is charged by the Post Office to cover costs
incurred in clearing the parcel/postal item on behalf of the addressee.

This fee is levied over and above any customs duties, VAT, etc charged by SARS
or any other entities and is levied even if no other charges are due.

MORE DETAILS
Please enquire at your local Post Office for more details about any service
suspensions.
CHARGING ZONES FOR LETTERS, PARCELS AND CUSTOMS
DOCUMENTATION REQUIREMENTS:
• Parcels – CN23
• Letter-CN22

Country Zones Country Zones

Afghanistan ROW F Central Africa ROW C

Algeria ROW C Chad ROW C
Albania ROW D Chile ROW E
Angola SA B China Peo. Rep. ROW F
Andorra ROW D Colombia ROW E
Antigua/Bar ROW E Comoros SA A
Armenia ROW D Congo (DRC) SA C
Argentina ROW E Congo (PR) SA C
Ascension ROW A Costa Rica ROW E
Austria ROW D Croatia ROW D
Australia ROW F Cuba ROW E
Azerbaijan ROW D Cyprus ROW D
Azores ROW D Czech Rep ROW D
Bahamas ROW E Denmark ROW D
Bahrain ROW C Djibouti ROW C
Bangladesh ROW F Dodecanese Is. ROW D
Barbados ROW E Dominica ROW E
Belize ROW E Dominican Rep. ROW E
Belgium ROW D Dubai ROW C
Byelorussia ROW D Ecuador ROW E
Benin ROW C Egypt ROW C
Bermuda ROW E El Salvador ROW E
Bhutan ROW F Equatorial Guinea ROW C
Bolivia ROW E Estonia ROW D
Bosnia ROW D Ethiopia ROW C
Botswana SA A Fiji ROW F
Brazil ROW E Finland ROW D
Bulgaria ROW D France ROW D
Burundi SA C French Guyana ROW E
Burkina Faso ROW C Gabon SA C
Brunei/Dar ROW F Gambia ROW C
Cameroon ROW C Germany ROW D
Cambodia ROW F Georgia ROW D
Canada ROW F Ghana ROW
Cape Verde ROW C Great Britain ROW D

18
Country Zones Country Zones

Greece ROW D Qatar ROW C

Grenada ROW E Reunion SA B
Guatemala ROW E Romania ROW D
Guinea Bissau ROW C Russia ROW D
Guinea Rep ROW C Rwanda SA B
Guyana ROW E Samoa West ROW F
Haiti ROW E Sao Tome ROW C
Hawaii ROW E Saudi Arabia ROW C
Honduras ROW E Senegal ROW C
Hong Kong ROW F Serbia ROW D
Hungary ROW D Seychelles SA A
Iceland ROW D Sierra Leone ROW C
Indonesia ROW F Singapore ROW F
India ROW F Slovakia ROW D
Iran ROW F Slovenia ROW D
Iraq ROW F Solomon Is ROW F
Ireland ROW D Somalia Service
Israel ROW C Suspended
Italy ROW D Spain ROW D
Ivory Coast ROW C Sri Lanka ROW F
Jamaica ROW E St. Christopher ROW E
Japan ROW F StHelena ROW A
Jordan ROW C St. Vincent ROW E
Kazakhstan ROW D Sudan ROW C
Kenya SA A Suriname ROW E
Kiribati ROW F Swaziland SA A
Korea North ROW F Sweden ROW D
Korea South ROW F Switzerland ROW D
Kuwait ROW C Syria ROW C
Kyrgyzstan ROW D Taiwan ROW F
Laos ROW F Tajikistan ROW D
Latvia ROW D Tanzania SA A
Lesotho SA B Thailand ROW F
Lebanon ROW C Togo ROW C
Liberia ROW C Tongo ROW F
Libya ROW C Trinidad ROW E
Liechtenstein ROW D Tunisia ROW C
Lithuania ROW D Turkey ROW C
Luxembourg ROW D Turkmenistan ROW D
Macao ROW F Tuvalu ROW F
Macedonia ROW D Uganda ROW B
Madagascar SA B UAE SA C
Malawi SA A Ukraine ROW D
Mali ROW C UK ROW D
Malta ROW D USA ROW E
Malaysia ROW F Uruguay ROW E
Maldives ROW F Uzbekistan ROW D
Mauritius SA A Vanuatu ROW F
Mauritania ROW C Vatican City ROW D
Mexico ROW E Venezuela ROW E
Moldova ROW D Vietnam ROW F
Monaco ROW D Virgin Is USA ROW E
Mongolia ROW F Yemen ROW C
Montenegro ROW D Yugoslavia ROW D
Morocco ROW C Zambia SA B
Mozambique SA B Zimbabwe SA B
Myanmar ROW F
Namibia SA A
Nauru ROW F
Note:
Nepal ROW F
Netherlands ROW D
Parcels: Outbound surface mail
New Zealand ROW F has been discontinued to New
Nicaragua ROW E Zealand and African countries with
Niger ROW C the exception of Lesotho, eSwatini,
Nigeria ROW C Mozambique and Botswana.
Norway ROW D
Oman ROW C Check at your local Post Office for
Pakistan ROW F documentation required for insured
Panama ROW E and COD parcels and for any coun-
Papua N G ROW F try not shown.
Paraguay ROW E
Peru ROW E Surface Mail has also been
Philippines ROW F discontinued for Brazil
Poland ROW D and Canada in the
Portugal ROW D 2021/22 control period
19
 EXPEDITED MAIL SERVICE
(EMS)

EMS is an international priority mail service that provides a fast and reliable
door-to-door service to most countries for the dispatch of urgent goods such
as computer material, magnetic tapes, tender documents, business papers,
merchandise and samples.
Transit times (Monday to Friday):
• Southern Africa: 3 – 4 working days from Office of Exchange (Johannesburg
International Mail Centre)
• Rest of world: 4 – 5 working days from Office of Exchange (Johannesburg
International Mail Centre)
• The maximum weight to most countries is 30kg per item
• The items are trackable
• Commercial documents must be clearly marked and be provided with an EMS
Waybill
• The items must be correctly addressed to a street address and include a
phone number, preferably mobile number
• In the case of dutiable items, the recipient will be contacted to collect the
items from the Post Office against positive identification. The items will be
subject to customs inspections
• Enquiries must be made within 90 days of posting as they will not be
entertained after this period
• Senders will be held personally liable for any prohibited items which may be
confiscated by law
• Prohibited items include:
– Bank notes and coins
– Arms and ammunition
– Live animals and plants
– Liquids
– Narcotics
– Jewelry and precious metals
– Explosives
– Perishables
– Dangerous chemicals
Sharp instruments and utensils must be well wrapped so as not to injure Post
Office employees. Fragile items like ornaments must also be well wrapped to
prevent breakage.
EMS items shall not exceed 1.5m for any dimension or 3m for the sum of length
and greatest circumference measured in a direction other than length.
DISCLAIMER:
Transit times are only guidelines and are not guaranteed. Saturday, Sunday and
public holidays are not transit days.
OPTIONAL INSURANCE AT 3% OF VALUE, MAXIMUM UNSURED VALUE,
R5000. (option suspended until further notice)
Service available at selected outlets. For enquiries contact our call centre.

CONTACT INTERNATIONAL MAIL CENTRE

• 011 961 60 06/07/08/09/10 or 011 961 6053
• 031 336 3713/3993/3984
• 021 590 571 5/5716/5718

20
Country Rate (500g) Per additional 500g Max
of destinatiown (or part thereof) (or part thereof) weight
(kg)
Afghanistan R 544 R 171 30
Albania R 544 R 111 30
Algeria R 544 R 111 30
Angola R 320 R 50 30
Anguilla R 586 R 171 20
Argentina R 586 R 171 30
Armenia R 544 R 150 20
Aruba R 586 R 171 30
Australia R 513 R 150 30
Austria R 586 R 111 30
Azerbaijan R 544 R 150 30
Bahamas R 586 R 171 30
Bahrain R 533 R 111 30
Bangladesh R 544 R 111 30
Barbados R 544 R 150 30
Belarus R 544 R 111 30
Belgium R 544 R 111 30
Belize R 586 R 171 20
Benin R 586 R 150 30
Bermuda R 586 R 150 30
Bhutan R 544 R 111 30
Bosnia and Herzegovina R 544 R 111 30
Botswana R 320 R 50 30
Brazil R 586 R 150 30
British Virgin Islands R 544 R 112 30
Brunei Darussalam R 544 R 111 30
Bulgaria R 586 R 146 30
Burkina Faso R 586 R 150 30
Burundi R 561 R 40 30
Cambodia R 544 R 111 30
Cameroon R 479 R 75 30
Canada R 586 R 171 30
Cape Verde R 544 R 150 30
Cayman Islands R 586 R 171 30
Chad R 586 R 150 30
Chile R 586 R 171 30
China (Taiwan) R 586 R 150 30
China, People's Rep R 586 R 171 30
Colombia R 586 R 171 30
Comores R 544 R 171 30
Congo, DR R 320 R 50 30
Congo, Rep of R 586 R 171 30
Costa Rica R 586 R 171 30
Cote d' Ivoire (Rep) R 523 R 111 30
Croatia R 544 R 111 30
Curacao R 586 R 171 30
Cyprus R 544 R 111 30
Czech Rep R 544 R 111 30
Denmark R 586 R 111 30
Djibouti R 586 R 171 30
Dominica R 586 R 171 20
Dominican Rep R 586 R 171 30
Ecuador R 586 R 171 30
Egypt R 544 R 111 30
El Salvador R 586 R 171 10
Eritrea R 586 R 150 30
Estonia R 586 R 111 30
Ethiopia R 586 R 111 30
Fiji R 586 R 171 30
Finland R 544 R 111 30
France R 544 R 111 20
French Polynesia R 586 R 171 30
Georgia R 544 R 150 30
Germany R 586 R 111 30
Ghana R 523 R 111 30
Gibraltar R 544 R 111 30

21
Country Rate (500g) Per additional 500g Max
of destinatiown (or part thereof) (or part thereof) weight
(kg)
Great Britain R 544 R 111 30
Greece R 544 R 111 30
Grenada R 586 R 171 30
Guadeloupe R 586 R 171 30
Guatemala R 586 R 171 30
Guyana R 544 R 150 30
Haiti R 586 R 171 30
Hong Kong R 479 R 150 30
Hungary R 544 R 111 30
India R 479 R 111 30
Indonesia R 544 R 111 30
Iran R 533 R 150 30
Iraq R 533 R 150 30
Ireland R 586 R 111 30
Israel R 586 R 150 30
Italy R 544 R 111 30
Jamaica R 586 R 171 30
Japan R 479 R 150 30
Jersey R 544 R 111 30
Jordan R 533 R 111 30
Kazakhstan R 586 R 150 30
Kiribati R 586 R 171 30
Korea , Rep of (South) R 586 R 150 30
Kuwait R 544 R 111 30
Kyrgyzstan R 586 R 171 30
Lao, People's Dem Rep R 586 R 171 30
Latvia R 586 R 111 30
Lebanon R 586 R 149 30
Lesotho R 320 R 50 30
Libya R 533 R 150 30
Lithuania R 544 R 111 30
Macao R 479 R 150 30
Macedonia R 544 R 150 30
Madagascar R 479 R 50 30
Malawi R 320 R 50 30
Malaysia R 544 R 111 30
Maldives R 544 R 127 30
Mali R 533 R 150 20
Malta R 544 R 150 30
Mauritania R 533 R 150 30
Mauritius R 320 R 50 30
Mexico R 586 R 171 30
Moldova R 544 R 150 30
Mongolia R 586 R 171 30
Montenegro R 544 R 150 30
Morocco R 533 R 111 30
Mozambique R 320 R 50 30
Myanmar R 586 R 171 30
Namibia R 320 R 50 30
Nauru R 586 R 171 30
Nepal R 533 R 111 30
Netherlands (euro) R 544 R 111 30
New Caledonia R 586 R 171 30
New Zealand R 513 R 171 30
Nicaragua R 586 R 171 30
Niger R 533 R 150 30

22
Country Rate (500g) Per additional 500g Max
of destinatiown (or part thereof) (or part thereof) weight
(kg)
Nigeria R 479 R 50 30
Norway R 586 R 111 30
Oman R 544 R 111 30
Pakistan R 479 R 171 30
Panama R 586 R 171 30
Papua New Guinea R 586 R 171 30
Paraguay R 586 R 171 30
Peru R 586 R 171 30
Philippines R 544 R 150 30
Poland R 586 R 111 30
Portugal R 544 R 111 30
Qatar R 533 R 111 30
Romania R 544 R 150 30
Russia R 544 R 150 30
Rwanda R 479 R 50 30
Samoa (USA) R 586 R 150 30
San Marino R 544 R 111 30
Saudi Arabia R 533 R 111 30
Senegal R 533 R 150 30
Serbia R 544 R 150 30
Seychelles R 479 R 50 30
Sierra Leone R 533 R 171 30
Singapore R 544 R 150 30
Sint Maarten R 586 R 171 30
Slovakia R 544 R 149 30
Slovenia R 544 R 150 30
Solomon Islands R 586 R 171 30
Spain R 544 R 111 30
Sri Lanka R 544 R 111 30
St Christopher and Nevis R 586 R 171 30
St Lucia R 586 R 171 30
St Vincent and the Grena R 586 R 171 30
Sudan R 533 R 150 30
Suriname R 586 R 150 30
Swaziland R 320 R 50 30
Sweden R 586 R 111 30
Switzerland R 544 R 111 30
Tanzania R 320 R 50 30
Thailand R 544 R 111 30
Togo R 533 R 171 30
Tonga R 586 R 171 30
Trinidad and Tobago R 586 R 150 30
Tunisia R 533 R 150 30
Turkey R 544 R 150 30
Tuvalu R 586 R 171 30
United Arab Emirates R 544 R 127 30
Uruguay R 586 R 150 30
USA R 619 R 150 30
Uzbekistan R 586 R 171 30
Vanuatu R 586 R 171 30
Venezuela R 586 R 171 30
Vietnam R 586 R 171 30
Zambia R 320 R 50 30
Zimbabwe R 320 R 50 30

23
 PHILATELIC PRODUCTS

COMMEMORATIVE STAMPS
Stamps are issued during the course of the year to commemorate special
events in the country. More information about these small ambassadors
(First Day Covers and other philatelic products) can be obtained
by contacting Philatelic Services at:

Postal address: Private Bag X505, Pretoria, 0001

E-mail: [email protected]
Telephone number: (012) 845-2801/2815
Fax number: 086 539 0232 / 086 539 7457
Website: www.postoffice.co.za

Bulk orders are accepted and can also be paid via EFT, order at
[email protected]

POSTBOXES,
PRIVATE BAGS AND ACCESSORIES

POSTBOXES
The rates for postboxes is as follows:

Type New Rate

Postboxes (second postal address) R670,00 pa

Key deposit (refundable) R30,00

PRIVATE BAGS
The rate for private bags is as follows:

New Rate

Rental R2670,00 pa

CONCESSION FOR PENSIONERS

Then the Rental Fee

Type
per annum is...

Turns 60 years and/or is older than 60 years at R425,00 pa

the time of renewing the postbox

CLEARANCE OF PRIVATE LETTER BOXES

The rates for the daily clearance (excluding Sundays and public holidays)
of private letter boxes are:

New Rate

Clearance R2480,00 pa

NB: This is only for clearance – the letter box must be erected at
own cost in accordance with Post Office standards

24
ACCESSORIES
The rates for accessories are as follows:

Item New rate

New locks with two keys R220,00each

PRIVATE BAGS

Item New rate

Bag only (70cm x 40cm) R760,00

Bag only (122cm x 66cm) R885,00

Lock with two keys R400,00

Nameplates (set of two) R360,00

Chain (optional) R180,00

POSTE RESTANTE
Poste restante (temporary – two months at most) remains free of charge,
and a poste restante number can still be obtained free of charge.

REDIRECTION
The redirection rates are as follows:

Period New rate

Up to one month R90,00

Up to three months R280,00

Up to six months R560,00

Up to 12 months R1120,00

NB
NEW RATES EFFECTIVE 01 JANUARY 2023 – 31 DECEMBER 2024

POSTBANK

Millions of people all over South Africa have always relied on Postbank for
secure, reliable savings accounts, which offer good interest rates and flexible
terms. But did you know that Postbank has more products and more benefits
than ever before? Whether you want to Save, Transact or Invest, Postbank offers
some great products, all with your financial comfort and security in mind.

FOR MORE INFORMATION, YOU CAN CONTACT

• Your Branch Manager at your local Post Office
• 0800 53 54 55 (Postbank)
• www.postbank.co.za

25
 SPEED SERVICES COURIERS

Speed Services Couriers provides the most extensive express courier network in
Southern Africa. Please enquire at Post Office counters for prices.

DOCUMENTS
A document is any form of written communication or article that is addressed
to a specific person, or persons or a specific address; and must be conveyed by
other than electronic means.

SPEED SERVICES DOMESTIC TARIFFS

Mass Counter to Counter Counter to Door

500g R51,76 R57,52
1kg R56,69 R63,28
Non-documents/parcels

1kg R56,69 R63,28

2kg R85,44 R92,03
3kg R114,18 R120,78
4kg R171,68 R178,28
5kg R171,68 R178,28
6kg R171,68 R178,28
7kg R171,68 R178,28
8kg R171,68 R178,28
9kg R171,68 R178,28
10kg R171,68 R178,28
11kg R200,43 R207,02
12kg R229,18 R235,77
13kg R257,92 R264,52
14kg R286,67 R293,27
15kg R315,42 R322,02
16kg R344,17 R350,76
17kg R372,92 R379,51
18kg R401,66 R408,26
19kg R430,41 R437,01
20kg R459,16 R465,76
21kg R487,91 R494,50
22kg R516,66 R523,25
23kg R545,40 R552,00
24kg R574,15 R580,75
25kg R602,90 R609,50
26kg R631,65 R638,24
27kg R660,40 R666,99
28kg R689,14 R695,74
29kg R717,89 R724,49
30kg R746,64 R753,24

Thereafter per kg R28,75 R28,75

(or part thereof)

VOLUMETRIC FACTOR IS 5000

Regional and remote

surcharges service 1st Kg Per kg thereafter
Remote add-ons/ zone 3 R61,17 R4,92
Regional add-ons/ zone 2 R22,09 R2,02

ALL RATES ARE PER PARCEL AND EXCLUDE FUEL, LIABILITY SURCHARGE
AND INCLUDES VAT
FUEL 25.6%, REVIEWED QUARTERLY
RATES ARE EFFECTIVE 1 APRIL 2023 TILL 31 MARCH 2024

26
SSC Document Pack Counter R10,38
SSC Document Pack Door R10,38

SPEED SERVICES COURIERS RATES:

NOTE:
• All rates exclude fuel surcharge and are VAT inclusive
• Maximum dimensions allowed for documents are 353mm x 250mm x 30mm
• Maximum mass allowed for documents is 1kg
• Fees are based on the greater of the actual mass or the volumetric mass
(i.e. length by width by height, (cm) divided by 5000) are charged for non-
documents (parcels)
NB: Optional liability cover, up to a maximum of R10 000 per parcel, is avail-
able at a premium of 3% of declared/insured value. This option does not apply
to parcels containing documents. Please contact 0860 023 133 should you be
in need of more coverage. (option suspended until further notice)

• Fuel levy is subject to change depending on the movement of the market

DOMESTIC OVERNIGHT SERVICE:
Overnight courier is available from and to Post Office stores nationwide and all
major centres. Overnight delivery is affected by 10:30 the following morning and
Early Bird by 09:00 the following morning. Early Bird door delivery is available in
major centres only.

Counter to From Post office for overnight delivery to the receiver’s nominated
Counter Post Office Counter. POD is available

From Post Office counter to door delivery by 10:30 the next morn-
Counter to Door
ing. Only applies to major centres.

Counter to
From the Post Office counter to a nominated P.O.Box
P.O.Box, Private
or Private Bag.
Bag.

Collect from the sender’s door for overnight delivery to the receiv-
Door-to-door er’s door by10:30 the next morning.
Only applies to major centres.

Door delivery on the same day as the collection. Collection from a

Same day Post Office or door. This service is only available between major
courier centres and is subject to flight availability.
Call 0860 023 133

27
 From The Post office or door and delivered to the door by 09:00
Early bird the following morning. This service is only available between
major centres.

Door collection or delivery between 09:00 - 12:00 on a Saturday.

Items collected or handed in on Fridays will be delivered on
Monday, unless this service is selected. Please note Saturday
Saturday service
service is available at certain major centres only. Please
enquire from our
Call Centre 0860 023 133

Door collection or delivery after 18:00 weekdays and 12:00 Satur-

After hours days to 08:00 Mondays and Public Holidays. This service is only
available between major centres.

Door delivery only to over 200 international destinations.

International
Documents and parcels (non-documents) up to 20kg per item
Courier
may be sent.

THE FOLLOWING ARE ACCEPTED:

C4 (324mm X 229mm) and B4 (358mm x 250mm) envelopes or Speed Services
Couriers Document Packs for packaging, which are now available at the Post
Office counters for only R9,88 each.

ADDITIONAL DOMESTIC SERVICES

All items, international and local, are computer coded and tracked
throughout their destination. A unique barcode number is all that
Track and Trace is required to trace an item through our
system. Track and trace on www.speedservices.co.za or call our
customer helpline 0860 023 133.

Are you sending valuable items? If it is a valuable item, please

ensure that you insure your item. Optional liability cover, up to a
maximum of R10 000 (ten thousand rand) per parcel, is available
Insurance and
at a premium of 3% of the declared/insured value. Please consult
liability
with our tellers/sales department should you require a quote on
insurance cover or contact our call centre on
0860 023 133 for more information.

A proof of delivery (POD) is available on our website and customer

care helpline consultants, who will provide telephonic or hardcopy
Proof of delivery
confirmation of time, date and receiver’s details. No POD’s are
available for P.O.Box or Private Bag deliveries.

Speed Services Couriers

• Maximum dimensions allowed for documents are 353mm x 250mm x 30mm
• Maximum mass allowed for documents is 1kg.

OPERATING HOURS WITHIN WEEK (Call Centre) HOURS

Mondays - Friday 07:00 – 18:00

NB: Call centre not operational on weekends and public holidays

28
 TIPS TO GET YOUR LETTER DELIVERED ON
TIME, EVERY TIME:

• Ensure that the addresses are correct; check the spelling of surnames, street
names and towns
• Ensure the address is written in black ink, write clearly and always include a
postcode
• You can check postcodes on www.postoffice.co.za
• Always include your own address on the back of the envelope
• Remember to put the correct postage on each mail item
• For overseas mail, make sure you allow at least four to five weeks delivery for
sea and surface mail
• Airmail to all overseas countries should be posted at least ten days in
advance
• Utilise Speed Services Couriers for all your overnight courier requirements
• Be aware of standard mail specifications and avoid sending oversized
envelopes and parcels over 1kg via standard mail
• If you are unsure of what can or can’t be sent via the normal postal service,
call Customer Services on 0860 111 502 or visit your nearest Post Office for
advice
• If you are expecting a parcel, ask the sender for the tracking number
• Remember that parcels need to be collected from your local Post Office
counter, as they do not fit into a postbox
• Package parcels carefully – use a sturdy box with plenty of padding if sending
a gift (Easypost boxes are on sale at Post Office branches)
• If you suspect tampering with your parcel, report it to the Crime Buster
Hotline on 0800 020 070

TIPS ON A CORRECTLY ADDRESSED ENVELOPE, SEE DIAGRAM:

THE USE OF PRIVATE LOGO’S TO BE DONE IN CONSULTATION WITH THE

REGIONAL SALES MANAGER.

29
CONTACT INFORMATION / COMPLAINTS AND QUERIES

CONTACT INFORMATION

For more information on different services. Call Customer

Care of different departments on:

Speed Services Contact Centre: 0860 023 133

Post Box Enquiries: 0860 086 860

Transport and Logistics (bad driving): 0800 118 331

Docex: 0861 335 544

Postbank Contact Centre: 0800 535 455

Telemarketing: 0860 080 080

COMPLAINTS AND QUERIES

Please note: below addresses are intended for customer related enquiries
only. Employees who have work related inquiries should follow internal
processes and channels established for those purposes:

Issue E-mail address

International parcels [email protected]
Local parcels [email protected]
Mail delivery [email protected]
Branch network [email protected]
System offline [email protected]
Postboxes [email protected]
Postbank [email protected]
Customer service centre [email protected]
Car licence & account payments [email protected]
Compliments [email protected]

For more information on any of these products and services, call our Customer
Care line: 0860 111 502 or one of our Regional Sales Offices:

Western Cape (021) 590 3111

Eastern Cape (041) 508 4219
KwaZulu-Natal (031) 336 3595
Central Province (051) 402 4011
Witwatersrand (011) 495 0704
Northern Region (012) 339 4122/3/4

or write to:
The General Manager Sales
SA Post Offce
PO Box 10 000
Pretoria
0001

30
For more information on different services
Call Customer Care of different departments on:
Speed Services 0860 023 133
Contact Centre:
Post Box Enquiries 0860 086 860
Transport and 0800 118 331
Logistics (bad driving)
Docex 0861 335 544
Postbank Contact Centre 0800 535 455
Telemarketing 0860 080 080

Complaints and Queries

Please note: below addresses are intended for customer related
enquires only. Employees who have work related enquiries should
follow internal processes and channels established for those
purposes:

Issue E-mail address

International parcels international.parcels@postoffice. co.za
Local parcels [email protected]
Mail delivery [email protected]
Branch network branch.problem@post office.co.za
System offline [email protected]
Postboxes [email protected]
Postbank [email protected]
Customer service centre [email protected]
Car licence and [email protected]
account payments
Compliments [email protected]

For more information on any of these products and services

Call our Customer Care line: 0860 111 502 or
one of our Regional Sales Offices:
Western Cape (021) 590 5553
Eastern Cape (041) 508 4219
Kwazulu-Natal 031) 336 3595
Central Province (051) 402 4011
Witwatersrand (011) 495 0704
Northern Region (012) 339 4122/3/4
or write to:

The General Manager Sales

SA Post Office
PO Box 10000
Pretoria
0001