Ayesha Parveen

Professional Summary

 IT professional with over 8+ years of professional experience in technology driven

project development, SDLC planning/managing and Business Analysis in the IT sector.
 Hands-on experience in technical and troubleshooting application support experience
 Experience in creating more accessible user interfaces using HTML and JavaScript
 Solid customer and application support skills and adaptable to changing business
needs
 Ability to develop/maintain applications and write complex Oracle PL/SQL queries
 Good experience in supporting and resolving production batch failures and close out
resolved tickets
 Experience in analysis, documentation & application support using Web and Client
Server technologies
 Good understanding of financial industry and terms
 Experience in Provided application support for report server performance monitoring
 Specific experience in managing all aspects of application support
 Excellent communication, presentation and interpersonal skills

Technical Skills

LANGUAGES : Unix Shell, JavaScript, HTML, SQL, PLSQL

OPERATING SYSTEM : Windows, Sun Solaris, Linux, HP Unix.
RDBMS : Oracle, Sybase, MS Access, MS SQL Server.
WEB/APP SERVERS : Apache, Weblogic, Websphere
TOOLS : VB, Visual Source Safe, ERWin, Aquadata,
Cron, Autosys, SQL * Loader, SQL*Plus

Professional Experience

Cater Pro April 2022 to Present

Invited Clubs, Dallas, TX
Sr. Application Support Analyst
This system is a web application that allows the company to manage different events held in the clubs.
These events include, weddings, sports events like golf events (both private and
Professional games), racquet sports events (both private and professional games), any private events
like dinners, company conferences. This system allows the company to book facilities (like a banquet
hall, a stadium for profession sports events), select menu / food items for the events, prepare the
contract for the events. It also has the module to make/adjust payments for the events and a repor9ng
system to generate reports for the events. It has a customer facing applica9on used by the members to
access the details of the events, the contracts, make payments and their accounts/profiles.

Responsibilities

 Responsible for gathering requirements, mapping business to technical requirements.

 Works directly with IT Management to align ServiceNow with IT organization strategy
 Responsible for application support, database capacity issues, replication and other
distributed data issues
 Developed and Maintained Cloud formation scripts, also automated the provision of
AWS resources, which include EC2, S3.
 Wrote recursive SQL queries to be built with recursive common table expression
 Tracked production issues and provided application support
 Participated in Performance tuning of complex SQL queries used in Administration
module
 Created custom dashboards for application team in AppDynamics.
 Assisted customers in troubleshooting issues with their applications in Autosys
 Assisted in setting up and tuning Apache Tomcat
 Creating Spark clusters and configuring high concurrency clusters using Azure
Databricks to speed up the preparation of high-quality data.
 Provided application support for usability issues and critical problems, as needed
 Wrote many Java programs to do the data validation
 Wrote reusable components for improving productivity using PL/SQL
 Load data into system using SQL loader and Bulk utility
 Wrote documents for project plans, change requests, implementation guides, and user
support
 Used Oracle PL/SQL tables, ref cursors to process huge volumes of data
 Designing and maintaining production-quality Splunk dashboards
 Perform required administrative functions associated with production application
support
 Used various Informatica Error handling technique to debug failed session
 Implemented storm, Kafka to work in distributed mode
 Maintained web servers based on Apache Tomcat
 Used Java techniques including threading and Java class hierarchy
 Wrote larger and complex PL/SQL procedures and functions to efficiently perform
complex business logic
 Develop the relational data base structure that is using Azure platform
 Configuration/Customization of the ServiceNow system including workflows
 Designed and developed Unix scripts for creating, dropping tables which are used for
scheduling job
 Also monitored ticket queues and resolve technical operational issues
 Providing assistance from AppDynamics side for multiple application teams to
troubleshoot production issues
 Built AWS server for deployment and data processing.
 Performed Splunk administration tasks such as installing, configuring
 Created the user table with options to add, edit and delete the user and managed user
privileges using SQL queries used in investment module
 Designed and developed UNIX shell scripts to monitor Autosys jobs
 Provided application support on issues arise after deployment to Production
 Designed and developed back-end store procedures with Oracle PL/SQL
 Created and implemented installation scripts which will automate Kafka
 Generated random customer ids using SQL in cash Management module
  Designed and built security architecture using AWS Lambda
 Supported in resolving production batch failures and close out resolved tickets
 Performed information verification before sending it to the system
 Responsible for application support, resolving database performance issues
 Modified required UNIX scripts and other SQL validation scripts
 Analyzed data sources and targets using Informatica Data Profiling option
 Extracted large amount of data using Bulk utility used in Brokerage Reporting Module
 Configure Azure cloud service for end point deployment
 Uses scripting tools and ServiceNow functionality, create script to automate routine
tasks being done in ServiceNow
 Generated log files, performed error checking and bug reporting used in portfolio
analysis module
 Created and updated application support reports monitoring end to end application
performance
 Provided application support and data maintenance

Environment: Unix, Crontab, Oracle, SQL, PL/SQL, Python, Django, JavaScript, React, HTML5,
CSS

Derivative Management System August 2019 to March 2022

Scotiabank, New York, NY
Application Support Analyst

Derivative Management System is a web-application that includes a partner portal and customer
database, which was developed to allow the company and partners to manage the leads, revenues,
opportunities, and sales metrics. This system also helps to track the inventory, pricing, discounting,
and operations. The market data is also integrated into the web site to give a better analysis of the
current trends and company’s standing in the market.

Responsibilities

 Responsible for gathering requirements, mapping business to technical requirements.

 Provided application support for job scheduling, file transfers, and transactional
processes
 Provided support to customer in performing timing requirement analysis
 Built SQL queries with Unions and Sub queries.
 Created AWS Lambda functions for AWS config rules
 Managed the transition of application support to offshore resources
 Designed and implemented ETL mappings/processes using Informatica
 Created a combine view of account balances and positions using SQL queries in
Administration module
 Provide configuration update support and functionality checking within the
development cycle of ServiceNow
 Implemented complex SQL queries on the database along with stored procedures,
triggers and PL/SQL code blocks
 Provided on-call after hours application support for 24 x 7 help desks
 Designed, developed and tested several Autosys scheduled job scripts and UNIX
 shell scripts
 Wrote Unix shells scripts for report generating, printing and including portfolios on
reports used in reporting module
 Involved with production and quality assurance environment support
 Responsible for Performance tuning activities in Oracle
 Implemented SDLC, which includes requirement specification, design, Analysis and
testing
 Designed, configured and managed private cloud infrastructure utilizing various
Amazon Web Services (AWS)
 Enhanced the performance of SQL statements, Mappings by identifying bottlenecks
and used Informatica debugger to eliminate them
 Worked with application Support to resolve issues of data processing
 Schedule the monthly repeated report generation using Cron Tab
 Supported the application during production hours
 Involved in application support to monitor root issues for data feed failures
 Created complex functions, stored procedures and packages, Triggers by using
Oracle PL/SQL
 Designed and developed Autosys to schedule batch jobs for accounting
 Developed stored procedures and complex packages using PLSQL
 Developed many UNIX shell scripts for batch Scheduling in processing module
 Contributed to the prevention of problems/issues related to application support
 Worked on on-call support in production environment on web-based applications
 Involved in creating and maintaining the infrastructure on AWS Cloud.

Environment: Unix, Crontab, Python, Django, Oracle, SQL, PL/SQL, SQL*LOADER, JavaScript,
React, HTML5, CSS

Trade Processing System February 2018 to July 2019

Etrade, New York, NY
Application Support Analyst
Trade Processing System was developed for the back-office agents for better management of stock
transactions being done at different exchanges for multiple companies. This system facilitates a
seamless management of transaction entries, text file downloads and uploads, brokerage calculation,
file transfer from head offices to other branches of the company, contract generation, invoicing, cash
and bank entries, journal entries and reports.

Responsibilities

 Responsible for gathering requirements, mapping business to technical requirements.

 Monitored the daily activities as part of application support
 Developed and implemented UNIX shell scripts to smoothly execute executables
while producing log files and archive files for troubleshooting purposes
 Developed PL/SQL routines to extract data from other database and load it into the
Oracle database
 Provided application support to various functional area (processing, database,
security, operations, etc.)
  Wrote SQL queries that allows user to specify a description of desired result used in
reporting
 Developed a framework for extensible automated application support in PL/SQL
 Developed triggers, packages, procedures and functions using PL/SQL
 Managed and supported the outages during urgency
 Wrote procedures in PL/SQL to create invoices
 Provided application support for report server performance monitoring
 Worked on bug fixing and supported the applications
 Investigated and efficiently resolved challenging application support issues received
from clients
 Created and scheduled UNIX shell scripts for maintenance using CronTab
 Created user tables with options to add/modify/delete orders
 Tracked production issues and provided application support
 Process bulk orders using bulk utility
 Responsible for application support monitoring and investigating issues with
production applications

Environment: Unix, Crontab, Python, Django, Oracle, SQL, PL/SQL, JavaScript, React, HTML5,
CSS

Operations Scheduling System August 2015 to January 2018

SB3 Software Solutions Pvt Ltd., Kolkata, India
Application Support Analyst
Operations Scheduling System was developed for the ground ops staff to be able to view their daily
schedules, request for leaves – like vacation, sick leave. The staff could also request for part time
work/ extra time apart from their daily schedules.

Responsibilities

 Responsible for gathering requirements, mapping business to technical requirements.

 Provided day-to-day application Support of Production environment
 Performed code reviews in Oracle PL/SQL procedures, functions and triggers
 Maintained code, files and scripts using UNIX platform as discussed in Equipment
management and tracking module
 Developed procedures and created documentation to support batch operations for
batch scheduling
 Involved in application support to monitor root issues for data feed failures
 Manage Performance tuning of SQL queries and fixed the slow running queries with
utilities like Explain, Trace, stored outlines
 Provided application support for new features and improvements
 Developed triggers and PLSQL procedures for automation of jobs scheduling
 Created Oracle PL/SQL procedures and packages to transfer and process data
 Provided daytime application support of assembly line application
 Wrote SQL scripts to validate the output
 Provided support for interfaces to and from in-house and third party systems
 Provided resolutions to the issues reported by customers in past 24 hours
 Assisted with rotating on-call application support duties
  Wrote log files to record all the changes made in user accounts
 Participated in daily application support status meetings
 Provided support for Bulk imports by running scripts on the servers

Environment: Unix, Oracle, SQL, PL/SQL, Crontab, Python, Django, JavaScript, React, HTML5,
CSS

Education: Bachelor of Technology from Maulana Abul Kalam Asad University of Technology