Advancing

health
for everyone,
everyday.
Could this be you?

Join The Royal

Melbourne
Hospital Team

Position Description
Administration Clerk
THE ROYAL MELBOURNE HOSPITAL
The Royal Melbourne Hospital (RMH) began in 1848 as Victoria’s first public hospital. And while we only had
10 beds to our name, we had the community of Melbourne behind us, and we were ready to provide the best
possible care for those in need.
Since those early years, we’ve moved forward with purpose. Always at the forefront, leading the way on
improving the quality of life for all.
Today the RMH is one of the largest health providers in the state, providing a comprehensive range of
specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and
community programs.
Our reputation for caring for all Melburnians is as essential to who we are as any scientific breakthrough we
make. We’re here when it matters most, and we’ll continue to be the first to speak out for our diverse
community’s wellbeing.

OUR VISION
Advancing health for everyone, every day.

THE MELBOURNE WAY

At The RMH we’re inspired by our vision of Advancing health for everyone, every day. While we’re each going
about our different roles, we’re united by a shared understanding of the way we do things around here. We call
it The Melbourne Way. We put people first — leading with kindness and working together, we excel as one
Royal Melbourne Hospital.

People Lead with Excellence

First Kindness Together

People are at the heart of everything Our care and compassion sets True excellence is only possible
w e do. We take the time to us apart. We lead the w ay w ith w hen w e w ork as one Royal
understand how w e can make the a respectful, inclusive spirit — Melbourne Hospital community.
most positive difference for them. embracing the things that make us all Through collaboration, w e set the
unique. highest of standards and achieve our
goals.

OUR PRIORITIES
The RMH Strategic Plan: Towards 2025. Advancing health for everyone, every day is our plan for the future —
one which we are committed to achieving together. This position contributes to the achievement of the five
Strategic Goals, articulated in the plan:

1. Be a great place to work and a great place to receive care

2. Grow our Home First approach
3. Realise the potential of the Melbourne Biomedical Precinct
4. Become a digital health service
5. Strive for sustainability

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Position Description

Position Title: Administration Clerk

Service: Aged Persons’ Mental Health Program

Location: Royal Park Campus, Sunshine Hospital, Broadmeadows
Health Service, Sunshine Harvester Building and
Bundoora Centre

Reports To: Acute and Community Managers

Enterprise Agreement: Victorian Public Health Sector (Health and Allied
Services, Managers and Administrative Workers)
Single Interest Enterprise Agreement 2020–2024

Classification: Admin Officer Grade 1 (YC88)

Employment Status: Casual
Immunisation Risk Category: Category B

Date of Review: April 2023

POSITION SUMMARY
 Causal Administration Clerk will be required to work across 5 campuses listed above on a needs basis
covering permanent Administration Clerk’s leave.
 Provide administrative assistance to the clinical team. Provide excellent customer services to consumers,
carers and staff alike
 Undertake clerical and receptions duties of the department, coordination of all communications of the
department.
 Enter all data pertaining to each consumer including but not limited to patient Registrations, Admission,
transfers, discharges and Mental Health Act paperwork into iPM, CMI and any other local databases
efficiently.
 Ensure compliance with statutory reporting requirements by processing correct, current data, including the
Victorian public mental health information system (CMI/ODS), the local patient administration system (iPM),
and scanned medical record (CPF / BOSSnet).
 Monitor, track and process all legal documentation of compulsory consumers as prescribed by the Mental
Health Act 2014 (Vic) (MHA).
 Coordinate, collaborate with NorthWestern Mental Health teams to support compliance with the Mental
Health Act, including assisting and coordination of Mental Health Tribunal hearings, and communication with
the Registrar, Mental Health Tribunal. Arrange interpreters for consumers are required

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 Undertake all duties in a professional, courteous and approachable manner, ensuring you understand
clinical priorities while prioritising tasks to achieve desired timelines
 Ensure patient confidentiality at all times. Other duties as directed by the Acute and Community Manager or
Health Information Manager

KEY ACCOUNTABILITIES

 Take reasonable care for your safety and wellbeing  Ensure direct reports receive regular feedback and
and that of others. participate in annual discussions.
 Work in your scope of practice and seek help where  Maintain records in accordance with organisational
required. guidelines, policies and procedures and Health
Information Service guidelines. This include but
 Work in partnership with consumers, patients and
not limited to including filing reports, ensuring
where applicable carers and families. adequate supply of patient labels (Bradmas) are
 Work collaboratively with colleagues across all RMH made available for files, prepping and scanning
teams. documents to the Digital medical Record.
 Continue to learn through mandatory training and other Contribute to organisation-wide and
learning activities. service/division initiatives and planning activities.
 Seek feedback on your work including participation in  Ensure training needs of direct reports are
annual performance discussion. identified and undertaken.
 Speak up for safety, our values and wellbeing.  Ensure risk management activities are completed,
effective controls are in place and incidents are
 Prioritise wellbeing and ensure safe work practices are
recorded, investigated and corrective actions
developed and adhered to in their area.
implemented as far as is reasonably practical.
 Maintain privacy, confidentiality and security of all
 Create a psychologically safe work environment
health information, and report any breach of this to the
where everyone feels safe to speak up. Monitor
Nurse Unit Manager and Health Information Manager.
and achieve relevant KPIs and targets and
 Ensure all relevant medical records are readily operate within their allocated budget.
available for clinical and medical staff to access.
 Respect that the RMH is a smoke-free
environment.

KEY RELATIONSHIPS
Internal External

 Acute and Community Managers  Consumers, their carers and families

 Health Information Manager  Mental Health Tribunal
 APMHP Administrative staff  Other Heath Care organisations

KEY SELECTION CRITERIA

Formal Qualifications
 N/A

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Essential:
 Commitment to live the Melbourne Way - putting people first, leading with kindness and achieving
excellence together.
 Advances computer skills, including accurate data entry sills, Microsoft applications and knowledge of iPM,
CMI
 Relevant clerical experience and administrative skills including management of databases
 Highly developed customer service and interpersonal skills
 Concise written and verbal communication skills, including professional telephone manner
 Relevant clerical experience and administrative sills
 Demonstrated team player with an ability to work as a team member in a multidisciplinary environment
 Demonstrated flexibility and reliability
 Professional presentation and demeanour
 An ability to accept direction
 Demonstrated initiative and ability to prioritise
 Able to work in a busy environment and under pressure at times

Desirable:
 TAFE accredited clerical training certificate.
 Understanding of the Mental Health Act 2014 and relevant legislation preferred
 Knowledge of medical terminology
 A sound understanding of hospital emergency and interdepartmental policy and procedure as they pertain to
the position
 Current driver’s licence
 National Police check will be required prior to employment

KEY PERFORMANCE INDICATORS

Your performance will be measured through your successful:
 Demonstration of RMH values
 Achievement of portfolio specific KPI targets
 Participation in and satisfactory feedback through the annual performance review process
 Ability to maintain a safe working environment and ensure compliance with legislative requirements

AT THE RMH WE:

 Aim to provide a working environment that is safe and without risk to the health, safety and wellbeing of all
employees, patients and consumers, and visitors.
 Speak up for patient, consumer, colleague and visitor safety, escalating issues if required.
 Deliver Safe, Timely, Effective, Person-centred Care (STEP) in line with our clinical governance framework.

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 Are an equal opportunity employer, committed to providing a work environment free of harassment and
discrimination. We promote diversity and inclusion in the workplace.
 Work in accordance with relevant policies, procedures, standards and legislation including those related to
clinical or competency requirements, risk management, discrimination, equal opportunity and health safety
and wellbeing.

ACCEPTANCE
I acknowledge and accept that this position description represents the duties, responsibilities and
accountabilities that are expected of me in my employment in the position. I understand that The RMH
reserves the right to modify position descriptions as required, however I will be consulted when this occurs.

Employee Signature

Employee Name (please print)

/ /
Date

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