FAQ  08/2016

How to check the cause of

SINAMICS V-ASSISTANT
connection failure
SINAMICS V90

https://support.industry.siemens.com/cs/ww/en/view/109740257
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Table of content
1 Introduction ........................................................................................................ 3
1.1 Preliminary remark ............................................................................... 3
1.2 SINAMICS V-ASSISTANT ................................................................... 3
2 Check points of SINAMICS V-ASSISTANT connection failure ...................... 4
2.1 Pre-conditions ...................................................................................... 4
2.2 Components ......................................................................................... 4
2.3 Check point one ................................................................................... 4
2.4 Check point two .................................................................................... 4
3 Contact.............................................................................................................. 11
4 History............................................................................................................... 11

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 1 Introduction

1 Introduction
1.1 Preliminary remark
This frequently asked question (FAQ) shows how to check the cause of SINAMICS
V-ASSISTANT connection failure.

1.2 SINAMICS V-ASSISTANT

NOTICE The latest version of SINAMICS V-ASSISTANT can be downloaded from the link
below:
https://support.industry.siemens.com/cs/ww/en/view/109738387
Currently SINAMICS V-ASSISTANT cannot support the operating system of
Windows 8 and Windows 10.

SINAMICS V-ASSISTANT engineering tool is designed for faster commissioning

and diagnostics for SINAMICS V90 drive. The software runs on a personal
computer with Windows operating systems and utilizes graphical user interface to
interact with users and communicates with V90 drive via USB. It can be used to
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modify parameters and monitor status of SINAMICS V90 drive.

Figure 1-1

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 2 Check points of SINAMICS V-ASSISTANT connection failure

2 Check points of SINAMICS V-ASSISTANT

connection failure
2.1 Pre-conditions
Connection failure means the drive information cannot be detected. Before trying to
check the cause of this failure, you must make sure that:
 V-ASSISTANT has been successfully installed
 USB cable has been connected

2.2 Components
Component Note
109740257_v90-USB- driver.zip V90 USB driver

2.3 Check point one 109740257_v90-USB- driver.zip

Check if the V90 version is supported by V-Assistant:
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Open V-Assistant, then new offline project, select “Product type” and check if the
firmware version list contains V90 version (r29108 on V90 BOP).

Figure 2-1

2.4 Check point two

Check the USB driver of SINAMICS V90 servo drive in “Device Manager”:

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 2 Check points of SINAMICS V-ASSISTANT connection failure

1. First, right-click the Computer of desktop, then you get the following
picture:
Figure 2-2

2. If you select “Properties” to view the “Device Manager”, you will get the
following view:
Figure 2-3
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 2 Check points of SINAMICS V-ASSISTANT connection failure

3. If you can “Manage” to open the “Device Manager” view, you will get the
properties view as below:
Figure 2-4
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4. Then you can click “Device Manger”, and the device manager view is
shown as below:
Figure 2-5

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 2 Check points of SINAMICS V-ASSISTANT connection failure

5. If you can get the “SMART Drive Configuration Port (COM*)”, it means
the USB driver is installed successfully.

6. If the USB driver is not installed, you will get the following view:
Figure 2-6
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The probable reasons are as follows:

 Your account has no access permission to install software and hardware
driver on this PC;
 During the installation of V-Assistant, the USB driver installation is stopped
by operating system or antivirus program;
 For unofficial version of operation system, some components or files are
missing or disabled.
To fix this problem, we should install the USB driver manually:
1. You should save the driver to local disk and unzip it.
2. Right-click the “Sinamics vx0_g2”, then select the item “Update Driver
Software…”:

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 2 Check points of SINAMICS V-ASSISTANT connection failure

Figure 2-7

3. Select the second item to proceed operation:

Figure 2-8
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 2 Check points of SINAMICS V-ASSISTANT connection failure

4. Find the V90 USB driver files (you have downloaded and unzipped it), then
clicks the “Next” button:
Figure 2-9
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5. If the security information form is popped up, click “Install this driver
software anyway”, then the installation will start:
Figure 2-10

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 2 Check points of SINAMICS V-ASSISTANT connection failure

6. After a few minutes, the installation finishes. When the USB driver has
been successfully installed, you will get the following views:
Figure 2-11
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Figure 2-12

NOTICE If manually installation fails, check your operation system and USB driver files or
contact Siemens support engineers for help.

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 3 Contact

3 Contact
Siemens Ltd., China
DF M3-BF GMC
No. 18 Siemens Road
Jiangning Development Zone
Nanjing, 211100
China
mailto: [email protected]

4 History
Table 7-1
Version Date Modifications
V0.1 08/2016 First version
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