Jesia J - CV

Jesia Inbaraj J
21/11, Veeramamuniver Street, Palavanthangal, Chennai– 600114, Tamil Nadu, India

+91 8056041005, [email protected]
Customer-centric professional with 15+ years of experience in Logistics, and Customer Service function
and working in office and field capacities for leading manufacturing industry. My professional strengths
include
 Interfacing well with all stakeholders to ensure customer service excellence

 Extensive experience in conceptualizing & effecting measures for optimizing resource utilization
and enhancing operational efficiency.
 An excellent planner and strategist with proven abilities in accelerating growth and generating
customer loyalty levels
 Skillfully diffuses tensions exercising a trained ability to identify, evaluate and resolve problems
PMP Preparatory Programme:
Completed PMP Preparatory Training programme in CADD Center, Mylapore, Chennai
Core Competencies
• Customer Service Engineering / Operations • Client Servicing
• Distribution / Channel Management • Resource Management
• Troubleshooting • Interfacing Skills
• MIS Reports • SAP – QFB Tool
Highlights of Employment
KONE ELEVATORS INDIA PRIVATE LIMITED, Chennai, Tamil Nadu
KONE is one of the global leaders in the elevator and escalator industry. The company’s
objective is to offer the best People Flow™ experience by developing and delivering solutions that
enable people to move smoothly, safely, comfortably and without waiting in buildings in an increasingly
urbanizing environment.
As Assistant Manager – Logistics (June 2016 – Present)

Roles & Responsibilities:
 Strategically plan and manage logistics, warehouse, transportation, and customer services for
the Oragadam unit of KONE.
 To direct, optimize, and coordinate the full order cycle for parts based out of the Oragadam unit
 Keeping track of quality, quantity, stock levels, delivery times, transport costs, and efficiency
 Managing a team to arrange warehouse, catalog goods, plan routes, and process shipments
 Supervising, coaching, and training the warehouse workforce

 Playing a Major role in the call far of Vehicles according to Specifications given by the
Customers.
 Checking Agreements and Notifications with the Concerned Transporters.
 Delivering the Elevator Materials to Customers on time to their required Site.
 Follow up with Factory, Supplier for 100 % Speedy delivery.
 Preparing MIS Reports and maintaining ISO Documents.
 Resolving any complaint issues. Monitoring Quality Feedback Issues.
As Engineer – Customer Service (May 2008 – Jun 2016)

 Played a key role in all the phases of customer service flow right from the raise of notification till
delivery
 Analyzed customer complaints raised by the installation team in the QFB tool and took
necessary steps to resolve these complaints
 Coordinated with production / procurement / quality departments for immediate actioning on

the notification
 Constantly monitored the material movement and ensuring timely delivery at distribution
centers
 Managed along with Logistics team and ensure dispatch of materials to respective Branches
 Responsible to minimize bottlenecks for high quality of service for increasing the customer
satisfaction index.
 Responsible to manage service coordination of the different areas with the factory and after
sales service activities
 Created MIS reports which will highlight data on the source of errors in the service flow viz.,
Supply line or Front line
 Managed a team of 5 off roll employees
As Graduate Engineer Trainee – Sales (June 2007 – May 2008)

 To visit existing customers on daily basis for collection of payment and any queries
 To visit new customers to explain about the product
 Assisting in order booking, channel sales, MIS reports

AMTEX SYSTEMS, Chennai, Tamil Nadu (Apr 2007 – June 2007)
As Senior Executive – Voice Expert
Amtex provides high-quality end-to-end software solutions across industries through unique models and
methodologies, to deliver time, cost, quality and full-service advantages best-of breed in nature
 Attending calls for US clients and providing prompt solutions
 Ensuring escalations not going beyond target date
 Provide diagonis and solutions for escalated issues
Education
EVP Engineering College, Anna University, Chennai, Tamil Nadu, India
Bachelor of Technology (Information Technology) - First Class (72%), YOP - 2006
Prince Matriculation Higher Secondary School, Chennai, TN, India
H.S.E, First Class with 84%, YOP - 2002
Prince Matriculation Higher Secondary School, Chennai, TN, India
10th Std, First Class with 76%, YOP – 2000
Personal Profile
Father’s Name: Mr. Jayaseelan V

Nationality: Indian
Marital Status: Married
Sex: Male
Date of Birth: 06/06/1985
Present Location: Chennai, Tamil Nadu, India.
Languages known: English, Tamil & Hindi
Date: Veraciously,
Place: Chennai
J Jesia Inbaraj

Jesia J - CV

Uploaded by

Copyright:

Available Formats

Jesia J - CV

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Jesia J - CV

Uploaded by

Copyright:

Available Formats

Jesia Inbaraj J

21/11, Veeramamuniver Street, Palavanthangal, Chennai– 600114, Tamil Nadu, India

 Interfacing well with all stakeholders to ensure customer service excellence

PMP Preparatory Programme:

Completed PMP Preparatory Training programme in CADD Center, Mylapore, Chennai

• Distribution / Channel Management • Resource Management

• Troubleshooting • Interfacing Skills

• MIS Reports • SAP – QFB Tool

As Assistant Manager – Logistics (June 2016 – Present)

 Supervising, coaching, and training the warehouse workforce

 Checking Agreements and Notifications with the Concerned Transporters.

 Delivering the Elevator Materials to Customers on time to their required Site.

 Follow up with Factory, Supplier for 100 % Speedy delivery.

 Preparing MIS Reports and maintaining ISO Documents.

 Resolving any complaint issues. Monitoring Quality Feedback Issues.

As Engineer – Customer Service (May 2008 – Jun 2016)

 Coordinated with production / procurement / quality departments for immediate actioning on

 Managed a team of 5 off roll employees

As Graduate Engineer Trainee – Sales (June 2007 – May 2008)

 To visit new customers to explain about the product

 Assisting in order booking, channel sales, MIS reports

Roles & Responsibilities:

 Attending calls for US clients and providing prompt solutions

 Ensuring escalations not going beyond target date

 Provide diagonis and solutions for escalated issues

Father’s Name: Mr. Jayaseelan V

You might also like