Power Platform Functional and Licensing Decision Tree (Draft) Start

Internal Users (B2E) External Users (B2B/B2C)

Power Automate per Power Apps per
User User / Per App

Native Mobile App

Premium
(Canvas / Model / Wrap)
Paid License

Connector
Power Automate in
Standard Types / Data Power Virtual Agents Natural Language User Experience Website / Portal Power Pages
M365
Paid Capacity Source

Individual

Included with M365

Power Automate Departemental & Power Automate per
Scope
Desktop Hosted RPA Organizational Flow
Partners / Contractors
(Azure AD Guests)

Cloud hosted API

Power Automate Authentication

IaaS Deployment Unattended RPA Type RPA Automation Type Automation Business Need Internal Audience External
Desktop Unattended Method

Public Facing B2B/B2C

Attended
(Azure AD, SAML 2.0, Open ID Connect)

Power Automate
Personal & Mobile Application
Desktop for Scope Power Pages User Experience Website / Portal Power Pages
Windows 11
Unmanaged Progressive Web App (PWA)

Enterprise Managed Natural Language

Power Apps for Power Automate per Dynamics 365 Omni

IVR + Agent Assist Mode / Channel Mostly IVR Nuance MIX
M365 User + Attended RPA Channel

Standards Mostly Chatbots

Connector
Power Apps per Dataverse for Power Apps
Premium Types / Data Power Virtual Agents
user / per app
Source
Teams for M365

Task Focused / Field Workers

(Canvas App)

Power Pages Website / Portal App Type Application

Multi Tasking / Knowledge Workers

(model Driven App)

Power Apps per

Power Virtual Agents
user / per app

Premium

Connector
Power Virtual Agents
Standard Types / Data
in M365
Source

Microsoft Teams

App or Chatbot
Power Virtual Agents Channel
Website