DIPESH KUMAR

Mobile No: -9905539599, 7903100253

Email: - [email protected]
------------------------------------------------------------------------------------
Cloud SAN administrator with over 8+ years of experienced.

Technical Certifications & Training:

• NetApp Certified Data Administrator

• Oracle Cloud Infrastructure Associate Certified.

• VCP-DCV Certified
• Nutanix Certified Professional NCP-MCI and Multicloud Infrastructure (NCM-MCI

• Nutanix Certified Associate

• Nutanix Certified Professional – Data Services

• Nutanix Certified Professional NCP 5.5 & NCP 5.10

• Enterprise Cloud Administration Class.
• VCF 4.2 on Vxrail Administration classs
• Vmware Vsphere: Install, Configure, Manage [v7] Class
• VMware vSphere: Fast Track [V7]
• Cohesity Platform Core Operator
• Cohesity Platform Advanced Operator
• Powermax and Vmax family configuration and business continuity administration class.
• Hitachi VSP Gxx Storage Training
• Cisco Certified Network Associate (CCNA).
• Successfully Completed HPE training

International Experience: Business tour for a month in Singapore

TECHNICAL SKILLS
 Skill set Skills Experience
Storage & HCI Hitachi VSP & all G series, EMC VMAX, PMAX & EMC XIO, infinidat, IBM DS.
infrastructure HPE 3PAR & Primera, Netapp series, Brocade & Cisco, BNA , SANNAV.
HCI- Nutanix AHV, VMware ESXI
Backup- NetBackup 7.7.2, Cohesity

Storage & HCI Hitachi storage navigator, HCS, Storage manager, SSMC, Infinibox console,
application SANnav, Unisphere, Tableau, OneFS, Dell SRM, Vcenter
Prims central & element, Vrops
8+ Yrs.
Ticket tools ServiceNow, ITSM, CMDB.

Cloud Amazon CloudWatch, Amazon Cloudfront, Jenkins, S3, EC2, Oracle.

Automation Python/PowerShell, Ansible, vRealize Aria Orchestrator 8.x, Pipelines, ,
Chef, Puppet, Ansible, Salt Stack,Terraform

ACADEMIC

Std UNIVERSITY Division/Grade. Completed

MCA Ranchi university 1st class 2015

BCA Ranchi university 1st class 2012

PROFESSIONAL EXPERIENCE

GIANT EAGLE Period: 18 February 2022 Onwards

Designation: Senior Engineer - Lead
Working with mixed infrastructure enterprise datacenter “Storage, Cloud(AWS, Azure) VMware, Nutanix,
Cohesity, Automation

• Manage GEB Productivity staff and operations.

• Worked with implementing, managing, and operating systems/applications in an enterprise cloud computing environment.

• Worked closely with teams to design and develop technically compliant, cloud-native enterprise architectures to meet
business outcomes.

• Monitor site stability, deployments, performance via event logging and metrics (experience with monitoring services like

Azure Log Analytics or products like Splunk.

• Experienced with configuration technology including: CloudFormation, Terraform and Ansible.

• Develop infrastructure as code (IaC) leveraging cloud native tooling to ensure automated and consistent platform

deployments.

• Supported cloud adoption of applications as they are being transformed and/or modernized.
• Migrated existing infrastructure services to cloud-based solutions.
• Design, develop, and implement highly available, multi-region solutions within Microsoft Azure.
• Managed and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance

monitoring, policy governance and security.

• Working on it azure logic and different- different azure functions

• Worked highly available, cost-effective and fault-tolerant systems using EC2 instances, Auto Scaling and Elastic Load

Balancing.

• Leveraged API Gateway, SNS and SQS to build architecture models with synchronous and asynchronous patterns to
decouple, integrate and scale

• Managed 15 AWS accounts, including the setup and configuration of EC2 instances, RDS databases, VPCs, Elastic Load
Balancers (ELBs), Cloud front distributions, Route53 hosted zones & health checks.

• Reduced the average response time by 80% through automation of manual processes using 65 Ansible modules.
• Developed 8 automation tools that streamlined infrastructure deployment processes using Bash scripting language.

• Improved RW’s security posture by implementing multi-factor authentication (MFA) on 21 administrator accounts
• Provided technical expertise to 10 clients by designing solutions that leveraged over 6 cloud offerings including Amazon
Web Services (AWS).

• Experienced in working with monitoring tools like CloudWatch, New Relic, and Prometheus

• Performed storage infrastructure system management including capacity planning, performance.

• Working on and Administer Veritas NetBackup environment and ensure backups are running
• Worked with Storage based SRDF migration.
• Experienced & resolved P1/P2 storage critical issue that with Netapp series of any hardware or ONTAP issue

• Working on VMware vSphere and vCenter as per BAU activities, including virtual machine creation and management,

resource allocation, and network configuration

• Deployed Powerscale NAS storage.

• Managed tapes are rotated from the tape library, patch management and maintenance for NetBackup master and media

Servers.
• Migrated NFS and SMB shares over from VNXE and netapp to over Powerscale storage.

• Working with storage and SAN switches upgrade.

• Deployed PMAX and Powerscale SAN & NAS in current infra.

• Worked with identified third party vendors supports.

• Working with SRDF setup with two data centers

• Ensure shift team meets established SLAs for ticket queues and project deadlines.
• Working in cross-functional problem meetings to resolve open issues affecting availability.
• Storage understanding of project management practices and Agile methodology (e.g. Scrum, SAFe)

• Cross-functional IT infrastructure experience

• Experienced with Incident Management systems.

• Working with Software defined storage & virtualization.
• Experience to work with various vendors to fix hardware and software issues.

• Hands-on experience in HCI/CI version upgrade.

• Working in setup monitoring & logging for CI/HCI.

• Expert in Prism central /element management tool.

• Strong understanding of virtualized infrastructure.

• VMware experience in both builds, run and transform.

• Experience in trouble shooting storage VSAN, NFS, SMB.

• Worked with Nutanix network components and configuration.

• Expert in troubleshooting issue related to CVM, Storage, various services failure in CI/HCI.

• Understanding of various license options.

• Experience in Brocade SAN Switches. Worked on Firmware upgrades.

• Administration & troubleshooting of VMAX, VMAX3, VNX, XtremIO, Hitachi, HP-3PAR, storage.

• Responsible for SAN setup for new servers and storage provisioning to exiting production servers.

• Allocations, extensions and removal of LUNS allocated both from the array and server end.

• Creating new zones and updated exiting zones with available ports to visible storage on hosts.

• Decommission of servers both from array and server end.

• Troubleshooting of switches and working with DC team for HBA, SFP and cable replacements.

• Monitoring switches and array health status, Coordinating with EMC for any hardware replacement.

• Performing orphan LUN reclamation on arrays to avoid space issues.

• Managing zoning and troubleshooting on SAN switches including services like Problem management, Incident
management, Change management, peer review of SAN changes.

• Ensure prompt resolution of P1/P2 escalation related to Hitachi Storage and HP Storage.

• Active participation in severity calls.

• Migration from old legacy arrays to new Hitachi G-series arrays. Involved in analysis, planning and performance of data-
migration between storage systems/ storage tiers via host or storage controller-based software.

• Incident and Problem review with root-cause analysis and implementation.

• Able to attend P1 calls, conference bridges and respond to client queries.

 UHG (OPTUM) Period: 11 March 2019 to 18 Feb 2022

Designation: System Management Analyst (Storage, Cloud).

Experienced working in complex enterprise datacenter environments with more than 500 PB.

• Managed the Enterprise in-house IT storage infrastructure of Optum Global Solutions, which.
includes working on enterprise and mid segment storage Arrays Hitachi, HPE 3PAR and Primera, EMC XIO, Netapp, Infinidat
VMware Nutanix (NX-1120S-G7, NX-3170-G7, NX-1175S- G7) and brocade and cisco switches, AWS, Azure

• Lead a team of support analysts providing first level technical support with an emphasis on customer service for SAN, NAS,

networking, virtualization, cloud.

• Created a strategy for establishing a secure and well-managed enterprise environment in Azure.

• Configured and manage MLP’s Virtual Network in Azure, establish our core services in the VNET, enable Azure to serve as a
part of MLP’s network.
• Develop scripts to automate the deployment of resource stacks and associated configurations.
• Utilize native Azure services to meet the firm’s technology and resiliency requirements.

• Drive Identity and access and configuration management and monitoring strategy for Azure.

• Lead design process for network connectivity to Azure.

• Extend MLP standard systems management processes into the cloud including change, incident, and problem management.

• Worked and implement monitoring and management infrastructure for both availability and performance management.
• Performed internal pricing and instance selection model for Azure virtual machines.

• Integrated Azure management tooling with MLP including automation of spin-up and spin-down and billing approvals.
• Designed and implement data protection options, including HA and BCP protection in Azure.
• Practical experience in leading a team with initiatives to support migrations from on-premise to AWS.

• Deep knowledge of serverless architecture in AWS focusing on data tools

• Experienced in working with monitoring tools like CloudWatch, New Relic, and Prometheus

• Strong at handling IaC with CloudFormation and Terraform

• Working on creating multiple AWS Config Custom and Managed rules in order to audit multiple resources and comply with

HITRUST.

• Managed the entire AWS infrastructure as IaC

• Migrating AWS services to meet HITRUST and HIPAA compliance.

• Conduct Performance Management for team.

• Escalation management for all major production issues/requests

• Collaborate and work with various IT Stakeholders

• Managed the performance of team members by meeting regularly with each member to discuss current and future state of
key projects, identifies developmental opportunities, and evaluates performance based on key metrics.

• Ensuring that internal and external communications are well defined and delivered according to our customer service level

agreements.
• Worked with strong leadership skills & experiencing in leading big team working in a 24x7x365 support model Experience

investigating Production issues with virtual team members in a collaborative manner.

• Provided technical thought leadership to advance innovation, automation, and enhancement in proactive monitoring.
• Strong understanding the needs and ensures actions and escalations are routed/highlighted as necessary, (both internally
and/or externally), to achieve service restoration in case of faults.

• Extensive Support towards Nutanix Distributed Systems, Nutanix AOS Hyperconverged Infrastructure,
Acropolis Hypervisor, Nutanix Move, Nutanix ERA(DBaaS).

• Depth Understanding of NDFS (Nutanix Distributed File System), CDP (Core Data Path), plus key troubleshooting of
individual components for Stargate, Cassandra Zookeeper and Curator.

• Provided end-to-end support for APAC Customers such as OptumRx care Distribution and Home Depot on
performing seamless AOS (Acropolis OS) upgrades, Hypervisor upgrades and Hardware upgrades (BIOS, BMC, SATA
Firmware).

• Provisioned of storage for servers, Allocation and De-allocation of volumes

• Constantly engaged with Escalation team and worked on Optum bank for almost 60 days resolving complete
issues, a total of around 20+ tickets in their environment.

• Worked on Engineering project Disk-Pull-Characterization on changing trend for Hardware and Stargate-Cassandra
behavior with newer Generation version and effects of pulling random Disk.

• Daily Health checks on all Storage arrays and SAN Switches. Checking of Dial-home configurations through
Remedy.

• Migrated virtual Machines (VMs) from traditional 3-Tier architectures to Nutanix infrastructure and upgraded execution
on Nutanix clusters.
• Involved in the Administration, Installation, and Implementation of Servers SAN Storage products of HPE 3PAR Store
Serve 7200,8450, HPE Primera all flash, EMC XIO, VMAX, Storage Arrays. Brocade SAN Switches.

• Provided support for VM's, Storage migration, Replication, new technology projects.

• Troubled shooting critical performance issues related to SAN Storage and Backups.

• Incident Management, Problem management and Change Management Monitors and tracks all assigned service calls,
provides call status updates at regular.

• Incident Management, Problem management, Patch management and change Management.

• Involved in storage level host migration from one storage array to another.

• Involved in storage level host migration from one storage array to another.

• Worked remote administration and support of customer's existing Nutanix environment Proactively monitor alerts,
Investigate, and resolve issues in the environment.

• knowledge of Nutanix AOS/AHV or VMware ESX or other converged or hyperconverged platforms.

• Knowledge on data center virtualization which includes experience with Nutanix Enterprise Cloud Platform.

• Worked as a Windows OS in Datacenters Implementation team.

• Worked as a Windows OS in Datacenters Implementation team.

• Involved in storage level host migration from one storage array to another.
• Involved in NDM migrations used for migrating data between storage systems without disrupting host applications.

• Incident and Problem review with root-cause analysis and implemented.

• Worked PLM SAN migration from G800 to VSP G/F1500(more than 150 arrays)
• Focused on administration, monitoring, and configuration of storage technologies.

• Involved in storage provisioning from different storage arrays to Windows, Unix, AIX etc servers.

• Liaised with the storage vendor in upgrading Firmware for storage arrays.

• Involved in analysis, planning, and performance of data-migration between storage systems

• Involved in installation of new storage arrays and decommissioning old storage arrays.

• Performance Monitoring: Performance monitoring on different counters of servers like memory,

physical disk, and CPU utilization. Collection of artifacts for audit purpose.

• Worked knowledge of zoning in Brocade switch and working on BNA and SANNAV

• Worked on storage configuration, volume management and path management in HDS, EMC XIO.

• Brocade & Cisco SAN, MDS Switch Administration, Zoning configuration, Fabric OS Administration,

• Upgrading FOS Versions, FC Troubleshooting.

• Involved in multiple performance issues analysis at switch level and storage level like Tuning manager

• Worked with vendor to analyses various S/W and H/W issues.

• Worked with DCF team to resolve H/W issues in data center.

• Was part of many war rooms and helped in resolving P1-P2 issues.

• Performed On-call responsibilities efficiently.

• Performed performance issue P1 and P2 application.

• Performed complex EDP (TSM) environment.

• Implemented of Hitachi replication (True copy, HUR and Shadow copy).

• Efficient in SNOW, have experience in working on Incidents, changes, and problem tickets.
Change and Incident Management experience based on severity, Resolve with in SLA’s.

• Managed, zoning and troubleshooting on SAN switches including services like Problem management,
Incident management, Change management, peer review of SAN changes

• Incident and Problem review with root-cause analysis and implementation.

• Good understanding of Windows Clustering, Cluster shared volumes and Windows OS.

• Working on On-call rotational every month.

• Worked with Platform Team for Storage Performance tuning with VMware, Windows, Linux etc.

HITACHI SYSTEM INDIA PVT LTD (HITACHI SYSTEMS MICRO CLINIC) Period: 20 Aug 2018 to 6 March 2019
Designation: Technical Engineer (Bangalore)
Vijay Bank Head office data center
Enterprise Storage (Hitachi VSP G-1500, VSP F-1500): -

• Vijay Bank Head office data center Enterprise Storage (Hitachi VSP G-1500, VSP F-1500): - Manage the storage subsystem
 configuration Provision the Storage System.

• LDEV - Create, Edit & Delete the LDEV.

• Host Groups - Create and Add Hosts to Host Groups.

• Worked SRDF/DR, SnapMirror, SyncIQ replication technologies.

• Brocade & Cisco SAN, MDS Switch Administration, Zoning configuration, Fabric OS Administration, Upgrading FOS Versions, FC
Troubleshooting

• Customize human efforts as host creation, zoning, allocation as one shots (part of automation).

• Great exposure of ITIL process as change management, incidents.

• Fixed P1&p2 issues different- different storage vendors.

• LUN Paths - Create, Assign, Copy & Delete LUN paths to Hosts.

• LUN Creation- Storage Pools - Create Basic, Dynamic Storage Pools, Dynamic Tiring.

• Set up data replication - True Copy Creation, Shadow Copy Creation.

• Creation of Cache Partition (CLPR) and Cache Residency in Hitachi Storage Cache Up gradation. . Configure Fiber Channel Ports.

• 3 Way replication setup & DR Drill Processes (Local, TC and HUR copy).

• NetBackup solution Configuration and client management perform the restores for System state, File System restores for Windows,
UNIX servers and full system Monitoring and management Documentation for the onsite support Team.

• Snapshots and Full Copy creation, Snapshots and Full Copy restoration

• Configuration of Catalog backups Volume Pools, Storage Units, Policies, Tape drives and Robot

• Monitor and tune performance, Hitachi Performance Tuning analysis.

• Good knowledge and hands-on experience in automation tools like Jenkins, Codepipeline, and Ansible and scripting languages like
Python and Bash.

• Experienced in working with monitoring tools like CloudWatch, New Relic, and Prometheus.

• CDN and WAF configuration and maintenance.

• AWS Configuration management implementation.

• AWS infrastructure terraforming.

• Leveraged AWS IAM service to implement a strong identity foundation and enforced least privilege principle, credential
management including STS and MFA

ISAN DATA SYSTEMS PVT LTD Period: 04 January 2016 to 17 August 2018

Designation: Customer Resident Engineer (Bangalore)

• Daily monitoring the health check of different storage infrastructure.

• Investigated and addressed system configuration issues to enhance usability and improve functionality.

• Worked with team to design, build, implement and support CI/CD framework.

• Performed deployments, updates, configurations in controlled pre-production and production environments in AWS.

Used Ansible for cloud provisioning and configurations management.

• Work with L-1 and field engineers to replace the faulty parts on the storage hardware.

• Actively managed, improved and monitored cloud infrastructure on AWS: EC2, S3, RDS including, backups, patching, and
scaling.

• New Host Integration, zoning and assigning LUNs with Windows, Linux platform Servers.

• Hand on experience on LUN creation, allocation and de allocation of LUNs and LUN masking.

• Managing and monitoring queue activity to provide service to the customer within SLA.

• Gathering logs for Root Cause Analysis for Drive failures/ Bug Checks/Zoning/Connectivity issues.

• Installation and configuration Multipath drivers for Windows and Linux.

• Investigate the output received from customer’s SAN environment and check for Usage Performance, availability, and
reporting on status.

• Perform Incident resolution, problem determination and root cause analysis in

accordance with service level agreements

• Install, upgraded, and troubleshoot windows server and any other authorized,
desktop applications.

Accomplishments/Achievement

• BRAVO award for migration from Hitachi to HPE Primera arrays July, August Install, upgraded, and troubleshoot Windows
server and any other authorized, 2022. it has done more than 200+ servers in two months desktop Applications.

• Quarterly basis star September 2022 award for fixed internal tools bugs.

• Received change execution BRAVO award for the month of September, October, November, December 2020.

• Received employee of the year award for the fiscal year 2021-2022.

• Received client appreciation award for resolving multiple client reporting issues.

• Microcode upgrade completed successfully for more than 50+ arrays within a short duration (2 month).

• Since Adobe Flash is getting decommissioned, upgraded 20+ HCS in short duration after the launch of latest code.
 PERSONAL DETAILS

• Present address – HRC Ibbani, Ibbani Road Bengaluru

• Mobile – 9905539599, 7903100253.
• Notice period – 60 days.
• Passport no – P1572173
• Interests– Reading, Playing Guitar, singing, workout, cycling, social networking.
• Languages known – Fluent in English, Hindi.

Date: - 01.03.24