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Leccion 6 Jefferson

The document provides useful phrases for customer service representatives to use during phone calls. It includes phrases to apologize, offer help, listen to customers, and place customers on hold politely.

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gersonalvrez162
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31 views13 pages

Leccion 6 Jefferson

The document provides useful phrases for customer service representatives to use during phone calls. It includes phrases to apologize, offer help, listen to customers, and place customers on hold politely.

Uploaded by

gersonalvrez162
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CALL CENTER CALL

 I will try my best to get this matter straightened


out
 I am pretty sure we will be able to resolve this
issue once and for all

Useful phrases for customer service


 I am sorry .
 I am so sorry to hear that
 Please let me help you with that
 I will be happy to help you.
 Please tell me what happened.
 I will take care of this.
 I apologize for this inconvenience
 I see what you are saying.
 I totally agree with you.
 Give me a chance to make this right for you.
 Let me make it up for you
 I am listening. I understand.
 I am sorry that this happened to you.
 I am here to help you.
 I am on your side
 Lets find a solution together
 Would that be ok with you?
 Is that ok with you.
 Have I resolved this issue to your satisfaction?
 Would it be something else that I can help you with?
 Thank you.
 Please Bear with me for a moment
 Give me a minute please while I look into your case
 Would you mind if I place you on hold sir?
 I appreciate it.
 May I have your name so I can address you better?

When was Amazon Company founded?

What is Amazon used for and what can I find


on its website?

the amazon is an online store where I can


buy almost all kinds of products

How to place a customer on hold.

Many times you will need to place customer on hold to


do different activities.
Correct: Would you mind if I place you on hold so I can work on
your order?

Incorrect I will place you on hold.

Correct: Is it okay if I place you on hold while I find a solution for


your situation?

Incorrect: please hold.


Hold time should not exceed 2 minutes but if you need more time
You can say “ Thank you for holding Would you mind continue to
hold I am still working on your case I will be right back,

And always remember to thank the customer for holding , “ thank


you for holding ms. Claire..

first and last name Grayson SCHMIDT


Address 4760 Flintridge Dr city and zip code
Colorado Springs, CO 80918 phone number
(719) 260-6262 Email [email protected] credit
card 9848-6611-8773-9834 first and last name
Chloe ANDERSON Address 9420 Briar Village Pt
#140 city and zip code Colorado Springs, CO
80920 phone number (719) 475-8000 Email
[email protected] credit card 9928-0931-
6621-9934 first and last name Isabelle
MITCHELL Address 1685 Briargate Pkwy city and
zip code Colorado Springs, CO 80920 phone
number (719) 598-3999 Email
[email protected] credit card 9849-9911-
9938-1101
spelling
a as alpha
b as bravo
. Full stop o Dot (Full stop es el punto y seguido al final de una frase, y Dot es el
punto en una URL o un email “.com”)

, Comma

: Colon

; Semicolon
‘ Apostrophe

– Hyphen (guión sin espacios para unir palabras compuestas “brother-in-law”)

– Dash (guión largo con espacios para introducir más info en una frase)

_ Underscore (guión bajo)

. Full stop o Dot (Full stop es el punto y seguido al final de una frase, y Dot es el
punto en una URL o un email “.com”)

, Comma

: Colon

; Semicolon

‘ Apostrophe
– Hyphen (guión sin espacios para unir palabras compuestas “brother-in-law”)

– Dash (guión largo con espacios para introducir más info en una frase)

_ Underscore (guión bajo)

@ At

‘ ‘ Single quotes

” “ Double quotes

/ Forward slash

\ Backslash

# Hash
[ ] Brackets

( ) Brackets o Parentheses

{ } Curly brackets

< Angle brackets o Less than y Greater than


>

~ Tilde

| Bar o Pipe

* Asterisk o Star

+ Plus sign y Minus sign


−

= Equal sign
& Ampersand

% Percent

? Question mark (nuestra ¿ se llama Inverted question mark)

! Exclamation mark (nuestra ¡ se llama Inverted exclamation mark)

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