Leading A Shift - Aces in their

places

Portfolio of Evidence
Learner Name and Surname:

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Restaurant:

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RGM / Trainer:

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Note to Learner:

Save this POE on your computer, complete it and share it

with your RGM / Trainer to evaluate.
Please complete all the activities and insert all the evidence
as required under the relevant sections.

2
 Aces in their places

1. Complete the shift deployment plan for each shift (Morning, Afternoon,
Evening and Night shift if you work in a 24-hour restaurant) and insert
copies into the “evidence collected” section

2. Answer the below questions based on the outcome of your deployment

plan

Were aces always in their places?

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What impact did it have on the business?

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What would you do differently next time?

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3. Answer the below question based on the scenario.
During the peak hour of your morning trade, you run out of cooked OR chicken
and guests experience long waiting times.
After doing a quick figure 8 walk you observe the following:

 One FSTM is busy defrosting products.

 The other FSTM is busy breading Zinger wings, there’s cooked OR
Chicken hanging on the pot.
 One MOH team member is busy portioning cheese, the chicken packer is
waiting for chicken to be placed into the holding cabinet.
 The cashiers have served all the guests and they are all waiting at the
collection point.

What caused the bottlenecks?

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What impact did it have on the business?

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How would you resolve the bottlenecks?
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Shadow Shift Run DIARY

What went well?

Where can you improve?

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Add additional required organizational specific evidence in here
(Ask your trainer for any additional organizational specific activities required
from you)
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Evidence collected (Insert documentation from activities)
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The Skills Assessment needs to be completed and signed off by your coach /
trainer before you can move on to the next module

Aces in Their Places Skills Assessment:

Demonstrate your new skills to your coach / trainer by performing the following skills:
Did More
Application of Knowledge Well Practice
 Check the schedule

 Complete the
deployment plan for 1 shift
 Communicate the
deployment plan by meeting with
Team Members as they arrive or
by conducting a pre-shift
meeting
 Use and adjust the deployment
plan for 1 shift, including
confirming that all primary and
secondary tasks are completed
to standard
 Evaluate how the team is
meeting shift labor goals and
take action, if needed
 After the shift, evaluate whether
the shift met labor goals (using
restaurant tools). Identify what
you could have done differently.

What effective actions did the learner take?

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How could the learner have been even more effective?
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Add your Name and Surname (Evaluator) below to indicate trainee is skilled in
the online and practical application of this module.

Evaluators Name and Surname: _________________________________