Alignment and Troubleshooting

4. Alignment and Troubleshooting

4.1 Alignment and Adjustments

This chapter describes the main functions for service, such as the product maintenance method, the test
output related to maintenance and repair, Jam removing method, and so on.
It includes the contents of manual.

4.1.1 Control Panel

The ML-1910/2825/2850 series printers have 3 keys(1910/2525) or 2 keys (2580N) and 2 LEDs.
The ‘User Interface’ module handles the processing of the ‘Key Press’ and ‘LED control’ at different states of
the machine.

1 Jam Shows the status of jam occurance of your machine.

2 Online/ Error Shows the status of your machine.

a

a
a Prints the displayed screen in the monitor.
a
3 a Print Screen * In ML-2580 Series, this button ( ) works differently. It prints a
a
demo page by pressing this button only.

4 Cancel Stops an operation at any time and there are more functions.

5 Power You can turn the power on and off with this button.

a. ML-1910 Series, ML-2525 Series only.

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4.1.2 Understanding The Control Panel

The color of the LEDs indicates the machine’s current status.

LED STATUS DESCRIPTION

Jam Orange On A paper jam has occurred.

Online/ Off • The machine is off-line.

Error • The machine is in power saver mode.
a When data is received, it switches to on-line automatically.
Green On • The machine is in power saver mode.
a • The machine is on-line and can receive data from the computer.
Blinking • When the LED slowly bilnks, the machine is receiving data from the
computer.
• When the LED rapidly blinks, the machine is printing data.
Red On • The cover is opened. Close the cover.
• There is no paper in the tray. Load paper in the tray.
• The machine has stopped due to a major error.
• Your system has some problems. If this problem occurs, contact
your service representative.
• A toner cartridge has almost reached its estimated cartridge lifea.
Blinking • A minor error has occurred and the machine is waiting for the error
to be cleared. When the problem is cleared, the machine resumes.
• Small amount of toner is left in the cartridge. The estimated cartridge
life of toner is close. Prepare a new cartridge for replacement. You
may temporarily increase the printing quality by redistributing the
toner.

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4.1.3 JAM Removal

4.1.3.1 Clearing Paper Jams

If a paper jam occurs, the LED on the control panel lights orange. Find and remove the jammed paper.
To resume printing after clearing paper jams, you must open and close the front cover.

In tray 1 3. Remove the jammed paper by gently pulling it

straight out.
1. Open and close the front cover. The jammed
paper is automatically ejected from the machine.
If the paper does not exit, go to the next step.

2. Pull out tray.

If the paper does not move when you pull, or if

you do not see the paper in this area, check the
fuser area around the toner cartridge.

4. Insert tray back into the machine until it snaps

into place. Printing automatically resumes.

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In the manual tray Inside the machine

1. If the paper is not feeding properly, pull the 1. Open the front cover and pull the toner cartridge
paper out of the machine. out, lightly pushing it down.

2. Open and close the front cover to resume 2. Remove the jammed paper by gently pulling it
printing. straight out.

3. Insert the toner cartridge and close the front

cover. Printing automatically resumes.

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Alignment and Troubleshooting

In exit area 5. Pull the fuser cover levers down and remove
1 Pressure leverthe
paper.
1. Open and close the front cover. The jammed Return the fuser cover levers to their original
paper is automatically ejected from the machine. position..
If you do not see the jammed paper, go to next
step.

2. Gently pull the paper out of the output tray.

If you do not see the jammed paper or if there is

any resistance when you pull, stop and go to the
next step.
6. Close the rear cover.
3. Open the rear cover.
7. Open and close front cover, printing
4. Pull the pressure levers down and remove the automatically resumes.
paper.
Return the pressure levers to their original
position.

1 Pressure lever

If you do not see the jammed paper, go to next

step.

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4.1.4 Printing a report

This product provides several printable reports for maintenance purposes. These reports can be used to aid
the diagnosis of print quality problems.

By pressing the Cancel button, you can print these reports.

Report Description How to print

Printing demo page Print a demo page to make sure In Ready mode, press and hold this button for
that the machine is operating about 2 seconds until the status LED blinks
correctly. slowly, and release.
Printing configuration Print a configuration page to view In Ready mode, press and hold this button for
sheet current printer settings, or to help about 5 seconds until the status LED blinks
troubleshoot printer problems. fast, and release.
Printing a cleaning If you are experiencing blurred or In Ready mode, press and hold this button for
sheet smeared printouts, you can clear about 8 seconds until the status LED blinks
the problem by printing a cleaning fast, and release.
sheet, provided by your machine.
Printing a supply Print a supply information report In Ready mode, press and hold this button for
information to view supply life indicators and about 10 seconds until the status LED blinks
report and event log event log report to view error log, fast, and release.
report. count.

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■ Demo Page

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■ Configuration Reprot

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■ Supplies Information Report

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4.1.5 Periodic Defective Image

If an image defects appears at regular intervals on the printed-paper, it is due to a faulty or damaged roller.
Refer to the table below and check the condition of the appropriate roller.

Roller Period (mm) Phenomenon Defective part

OPC Drum 75.6mm White and Black Spots
Developing Roller 35mm White spot, Horizontal black band
Toner Cartridge
Charging Roller 37.5mm Black Spot and line and periodic band
Supply Roller 49mm Periodic Band by little difference of density
Transfer Roller 47mm Ghost, Damaged image by abnormal transfer Transfer roller
Pressure Roller 75.4mm Background
Fuser
Fusing Roller 77.5mm Black spot and image ghost

7 3 2
4
6 1

1 OPC 5 Tranfer roller

2 Developing Roller 6 Pressure roller
3 Charging roller 7 Fusing roller
4 Supply Roller

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4.1.6 How to use DCU

4.1.6.1 DCU Setup

You can examine the malfunction of the printer. To perform DCU, remove the rear cover and connect the
DCU on DCU con of the Main control board.

ML SERIES DIAGNOSTIC CONTROL UNIT

04 DEV 300 DEV 350 DEV 350
05 LSU READY LSU MT & LD LSU MOTOR
07 PAPER EMPTY PAPER WIDTH NEW CRU SELF
08 EXIT SENSOR FEED SENSOR TEST
09 COVER OPEN
STATUS
10 COER HEATING PRINTING TEMP READY HEAT

DIAGNOSTIC
ON OFF

DIAGNOSTIC CODE STATUS CODE

00 MAIN MOTOR OPERATING SYSTEM 61 WARM UP
01 MAIN HIGH-VOLTAGE ON
02 TRNSFER HIGH-VOLTAGE (-)ON
03 THV(+) REFERANCE VOLTAGE 00 READY (REGAL)
04 DEV/SUPPLY HIGH-VOLTAGE ON/PTL ON 01 READY (LETTER)
05 LSU OPERATING SYSTEM 02 READY (A4)
06 PICKUP CLUTCH ON 03 READY (EXECUTIVE)
07 PEEMPTY/PWITH/NEW CRU TEST 04 READY (B5)
08 FEED & EXIT SENSOR TEST
09 COVER OPEN SENSOR TEST 20 PRINT START
10 FUSER TEST 30 FEED SENSOR ON
11 HOT BURN TEST 40� FEED SENSOR OFF
12 CLEAN MODE PRINT 50 PAPER OUT

13 THV(+)TRIGGER, ALL HV & FAN ON

69 SLEEP MODE
14 THV(+) REFERENCE ON �
ERROR STATUS CODE
60� OPEN FUSER ERROR
62� LOW TEMPERATURE ERROR
68� OVER HEATING ERROR
64� COVER OPEN ERROR
70� NO PAPERR
71� PAPER JAM 0
72� PAPER JAM 1
73� PAPER JAM 2
95 LSU NOT READY

DIAGNOSTIC DOWN SHIFT STOP

MODE UP ENTER

TO ENTER DIAGNOSTIC MODE, PUSH THREE BUTTONS SIMUL ANEOUSL

AND TURN THE PRINTER POWER ON.

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4.1.6.2 Code

Connect DCU to the printer and turn the power on. It show 7 Segment FND on the panel and each code tells
the function of the printer.

1) Normal Code

While printing or warming up, it indicate the position of the paper.

Code State Description

61 Warm up The printer is on, the cover is open or close.
The printer is ready, the paper is detected
00~05 Ready(kind of paper)
00: Legal, 01: Letter, 02: A4, 03: EXEC, 04: B5, 05: Folio, 06: A5/A6
The engine controller received the print order from the video controller.
20, 21, 22 Print Start
20: 1st, 21: MP, 22: SCF
30 Feed Sensor On The paper is passing out of the Feed Sensor.
40 Feed Sensor off The paper has passed out of the Feed Sensor.
50 Paper Out The paper has passed out of Exit Sensor.
69 Sleep Mode The fuser power turned off to minimize the power consumption.

2) Error Code

When detecting the malfunction, the printing is stopped to indicate error code.

Code State Description

The error in the fuser occurred. There is a short circuit in the thermistor
and the thermostat while printing, Low Temperature Error occurs.
60, 62, 68 Fuser Error • 60: Open Fuser Error
• 62: Low Heat Error
• 68: Over Heat Error
64 Cover Open The Printer Cover is open.
65 CRU Error The Toner Cartridge not installed.
70 No Paper No paper in the paper cassette.
71 Paper Jam 0 The front part of paper is jammed between pickup unit and Feed sensor.
The front part of paper is jammed between the Discharge sensor and
72 Paper Jam 1
Feed sensor.
The front part of paper is jammed just after passing through the discharge
73 Paper Jam 2
sensor.
76 Out Bin Full The Out bin is filled with paper.
95 LSU Not Ready LSU Scanner Motor not ready or Hsync signal not output.

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4.1.6.3 Self Diagnostic Mode

If Error code occurs due to malfunction of the printer, perform

Self Diagnostic Mode to solve the problem.

The printer works only in the self-test mode to solve the malfunction problem.
To enter the self-test mode, turn the power on pressing the buttons of [Down], [Shift] and [Stop] at the same
time.
Release the button within 2 or 3 seconds if 78 shows in the DCU. If 00 shows in the DCU, press the button [Up]
or [Shift] to select the self+test , and press the button of [Enter] to operate. To stop, press the button of [shift]
and [Enter] together.

Code Description
Main Motor Operating System
00
Only the main motor is in operation.
Main High Voltage On(THV-)
01 -1400 voltage output by MHV terminal.
Caution : High voltage probe should be used.
Transfer High Voltage(-)On(THV-)
02 -1000 voltage output by MHV terminal.
Caution : High voltage probe should be used.
Transfer High Voltage (+)Reference on (THV +)
03 +1300 voltage output by MHV terminal.
Caution : High voltage probe should be used.
DEV/supply High Voltage : DEV/Supply High Voltage Test.
The left one of the three LEDs in the self-test panel is on when DEV high voltage Supply
04 high voltage output by each HV terminal. Press the [Up] button to switch the voltage. The
middle and right one of the three LEDs are on and -350 voltage output by DEV HV terminal.
Caution : High voltage probe should be used.
LSU Operating System
The scanning motor of LSU is in operation, the right LED of the three buttons on. Press the
05
[Up] button to Check LD. LD is functioning and the middle button is on. If the LD is normal,
all LEDs are on.
Pickup clutch on
06 The Solenoid in the printer is in operation. To stop the operation, Press the button [shift] and
[Enter] together.
Paper Empty Sensor Test :
07 If activate the Actuator of the PEMPTY Sensor, the left and right of the three LEDs are on.
Paper Empty Sensor ON/OFF 1st LED ON/OFF
Feed & Exit Sensor Test
Test the Feed sensor and Discharge sensor in the same way as ‘07’.
08
Feed Sensor ON/OFF 2nd LED ON/OFF
Exit Sensor ON/OFF 3rd LED ON/OFF
Cover Open Sensor Test
09 Test the Cover Open Sensor in th same way as code ‘07’
Cover Open Sensor ON/OFF 1st LED ON/OFF

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Code Description
Fuser Test
If the [Enter] button pressed, the right LED is on and temperature of the fuser is up to
READY Mode. If the [Up] button pressed, the middle LED is on and temperature of the fuser
10
is up to Printing Mode.
If you press the button once more, the left LED is on and temperature of the fuser is up to
overheat Mode.
Hot Burn Test
11 If the [enter] button pressed, the printer is continuously printing without detection.
Turn the power off to stop operation.
Cleaning Mode Print Mode
12
Print the paper to clean the OPC Drum in the Cartridge.
THV(+) TRIGGER. ALL HV :
13 All high voltage output by each HV terminal and LSU and the fan is in operation. In this
mode, electronic resistance of transfer roller and high voltage is detected.
PTL Test : (ML-1610 : not design)
14
Indicates the function of the PTL, same method of the code ‘07’.
Fan Test :
15
Indicates the function of the Fan, same method of the code ‘07’.
Manual Pickup Test :
16
Indicates the function of th Manual Pickup, same method of the code ‘07’.
Manual Sensor Test :
17
Indicates the function of the Manual Sensor, same method of the code ‘07’.

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No. Function Enter Up/Down Stop Remark

00 Motor Motor Run Motor Stop

01 MHV Mhv On Mhv Off -1300V
02 THV(-) Thv Negative On Thv Negative Off -1000V

03 THV(+) Thv On Thv Off +1300V

Supply DEV
04 DEV Dev On Dev Off -350V
0 : -550V 0: -350V

05 LS U LSU Run LSU Stop 020mV

On Off Ready
06 Pick Up Pickup On Pickup Off

07 PEmpty
Paper Empty

08 Sensor
Exit Feed

09 Cover
Cover Open
10 Fuse r Fuser On Fuser Off

11 HotBur n HotBurn On
12 Clean Print Clean Printing

Thv
13
Reference low adequate high
14 PTL PTL On P TL Off PTL No.
15 FAN Fan On Fan Off
Manual
16 Manual Pickup On Manual Pickup Off
Pick Up
Manual
17
Sensor Manual Sensor

4.1.6.4 Self Test Button

If the Self-Test button pressed, vertical lines are printed.

Turn the power on while pressing this button, ‘89’ shows in the DCU and the printer is warming up. After
warmingup the printer is in READY Mode, and ‘88’ shows in the DCU. In this mode, without any detection,
the printer begins printing(trial printing and data from the PC). It is convenient to use this mode when the
engine malfunction is detected in the control board.

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4.1.7 EDC Mode (Only ML-2580 )

■ Method to enter

1. Connect only one printer to the computer using USB cable.

2. Power up the printer and wait for the printer to finish initializing.
3. Start EDC utility.
4. To get out of the EDC Mode, Press the “Exit” button.

Press Menu Button.

* Use the only ML-2580 EDC program. Do not use the CLP-310 series EDC program.

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■ EDC Mode Menu

0. Cover Status
Item Description
Front Cover When the front cover opened, “Open” message display LCD. If the front
cover closed, “Closed” message display LCD.

1. Sensor Status
Item Description
Regi/Feed/Exit Sensor Manually open and close the actuator of the sensor [Regi, Feed, and/or
Exit Sensor] you wish to check, the message “Without Paper” and “With
Paper” message will be displayed.
Empty Manually open and close the actuator of the Empty Sensor, the message
“Present” and “Empty” message will be displayed.

2. Motor Test
Item Description
Main Mtr Nor. If “OK” key is pushed after “ON” displayed, motor will be run. Main motor
will auto - stop after 60 seconds and ”OFF” message will be displayed.
Slow If “OK” key is pushed after “ON” displayed, motor will be slowly run.
Main motor will auto - stop after 60 seconds and ”OFF” message will be
displayed.

3. Fan Test
Item Description
Fuser Fan If “OK” key is pushed after “ON” displayed, fan will be run. Fuser fan will
auto - stop after 10 seconds and ”OFF” message will be displayed.

4. Clutch Test
Item Description
Pick up Clutch When “OK” key is pushed after ”ON” message displayed, clutch turns on.
Pick up Clutch will be turn off after 3 seconds and ”OFF” message will be
displayed.
Regi Clutch When “OK” key is pushed after ”ON” message displayed, clutch turns on.
Regi Clutch will be turn off after 3 seconds and ”OFF” message will be
displayed.

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5. Fuser Ctrl
Item Description
Temp Control Fuser on and off. “ON” is selected, fuser will be active and display the
fuser temperature [XXX] but “OFF” is selected, fuser will be stop.
Fuser Temp. Fuser temperature displayed on LCD (example: [170] )

6. LSU Control
Item Description
LD Power When “OK” key is pushed after ”ON” message displayed, ”OFF” message
will be displayed after 10 seconds
LSU Motor If “OK” key is pushed after “ON” displayed, motor will be run. LSU motor
will auto - stop after 10 seconds and ”OFF” message will be displayed.
LSU Ready If “OK” key is pushed after “ON” displayed, motor will be run. ”1” message
will be displayed.
Hsync If “OK” key is pushed after “ON” displayed, motor will be run. ”1” message
will be displayed.

7. DEV Control
Item Description
THV (+) If “OK” key is pushed after “ON” displayed, THV (+) will be turned on.
THV (-) If “OK” key is pushed after “ON” displayed, THV (-) will be turned on.
Dev Bias If “OK” key is pushed after “ON” displayed, Dev Bias will be turned on.
MHV Bias If “OK” key is pushed after “ON” displayed, MHV Bias will be turned on.

■ ACRONYMS AND Explanation

• DEV – Developing High Voltage

• EDC – Embedded Diagnostic Control
• F/W – Firmware
• HVPS – High Voltage Power Supply
• H/W – Hardware
• LD – Laser Diode
• LSU – Laser Scanning Unit
• MHV – Main High Voltage (Charge Voltage)
• OPC – Optical Photo Conductor
• SCF – Second Cassette Feeder
• THV – Transfer High Voltage

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4.1.8 Firmware upgrade

1. In DOS prompt types “Usbprns [rom file name]” and press enter.
2. When download start, LED behavior will be as bellow.
ML-1910
- Erase: Error(red) status LED will be on.
ML-2525
Normal - Write: Ready and error status LED will be both on(orange).
Download 3. When download complete automatically power off/on.
method 1. In DOS prompt types “Usblist2 [rom file name]” and press enter.
2. When download mode start, LED behavior will be as bellow.
ML-2580
- Erase & Write: Status (orange) and JAM(orange) LED will be both blink.
3. When download complete automatically power off/on.
1. Press ‘Stop’ key when power on
2. When boot download mode ready, LED behavior will be as bellow.
- Ready(green) and error(red) status LED will be blink.
ML-1910 3. In DOS prompt types “Usbprns [rom file name]” and press enter.
ML-2525 4. When download start, LED behavior will be as bellow.
- Erase: Error(red) status LED will be on.
Boot - Write: Ready and error status LED will be both on(orange).
Download 5. When download complete automatically power off/on.
method 1. Press ‘Stop’ key when power on
2. When boot download mode ready, LED behavior will be as bellow.
- Status (orange) and JAM(orange) LED will be on.
ML-2580 3. In DOS prompt types “Usblist2 [rom file name]” and press enter.
4. When download start, LED behavior will be as bellow.
- Erase & Write: Status (orange) and JAM(orange) LED will be both blink.
5. When download complete automatically power off/on.

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4.1.9 Using the smart panel program

Smart Panel is a program that monitors and informs you of the machine status, and allows you to customize
the machine’s settings. Smart Panel is installed automatically when you install the machine software.

To use this program, you need the following system requirements:

• Windows. Check for windows operating system(s) compatible with your machine.
• Mac OS X 10.3 or higher
• Linux. Check for Linux systems that are compatible with your machine.
• Internet Explorer version 5.0 or higher for flash animation in HTML Help.

If you need to know the exact model name of your machine, you can check the supplied software CD.

4.1.9.1 Understanding Smart Panel

If an error occurs while printing, you can check the error from the Smart Panel.
You can also launch Smart Panel manually. Double-click the Smart Panel icon on the Windows task bar (in
Windows), or Notification Area (in Linux).
You can also click it on the status bar (in Mac OS X).

Windows Double-click this icon in Windows.

Macintosh Click this icon in Mac OS X.
Linux Click this icon in Linux.

Or, if you are a Windows user, you can launch it from the Start menu, select Programs or All Programs >
Samsung Printers > your printer driver name > Smart Panel.

• If you have already installed more than one Samsung machine, first select the correct machine model
you want in order to access the corresponding Smart Panel.
Right-click (in Windows or Linux) or click (in Mac OS X) the Smart Panel icon and select your machine.
• The Smart Panel window and its contents shown in this user’s guide may differ depending on the
machine or operating system in use.

The Smart Panel program displays the current status of the machine, the level of toner remaining in the toner
cartridge(s), and various other types of information. You can also change settings.

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View the level of toner remaining in the toner cartridge(s). The machine and
1 Toner Level the number of toner cartridge(s) shown in the above window may differ
depending on the machine in use. Some machines do not have this feature.
2 Buy Now Order replacement toner cartridge(s) online.
View User’s Guide.
3 User’s Guide This button changes to Troubleshooting Guide when error occurs. You can
directly open troubleshooting section in the user’s guide.
Configure various machine settings in the Printer Settings Utility window.
Printer Setting Some machines do not have this feature.
4
(ML-2580 Series only) If you connect your machine to a network, the SyncThru™ Web Service
window appears instead of the Printer Settings Utility window.
Set all of the machine options you need in the Printer Preferences window.
5 Driver Setting
This feature is available only for Windows.

4.1.9.2 Opening the Troubleshooting Guide

Find solutions for problems by using the Troubleshooting Guide.

Right-click (in Windows or Linux) or click (in Mac OS X) the Smart Panel icon and select Troubleshooting
Guide.

4.1.9.3 Changing the Smart Panel Program Settings

Right-click (in Windows or Linux) or click (in Mac OS X) the Smart Panel icon and select Options. Select the
settings you want from the Options window.

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4.2 Troubleshooting

4.2.1 Procedure of Checking the Symptoms

Before attempting to repair the printer first obtain a detailed description of the problem from the customer.

Power On

- No Power
OPE LED - Power Module error
ON?
- Main PBA

Red LED or
OPE LED Orange LED on? See the troubleshooting �
Green OK? - Red : Yes flow chart.
- Orange : No

Remove the �
Print(test pattern) jammed paper.

printing
Quality is Refer to "Solution
Nomal? of Image Problem"

END

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4.2.1.1 Basic Check List

1. Check the Power.

• Check that the power switch is turned on.

• Check that the power cable is plugged into the outlet and the printer.
• Check the voltage of the power outlet.

2. Check the LED of Panel.

• Is there OPE LED ON?

--> If not check power cable, switch SMPS or Main board.

• Is the abnormal Lamp?

--> Check the main PBA and cable harness.

3. Check the Paper Path

• Is there a Paper Jam?

--> Remove any paper fragments caught in the paper path.

• Paper Jam occurs repeatedly at a specific point in the Paper Path

--> Open the fuser cover, Jam clear.
--> Dismantle the machine and carefully inspect the region where the jam occurs.
(Especially, check if paper fragments are caught in the Fuser

4. Print the Information Page (Configuration).

• Try printing a test page from a computer.

--> If there is an error check cables and driver installation.

5. Check the Print Quality.

• Is there are a Print Quality Problem?

--> Refer to section 4.2.5

6. Check consumables (toner etc.).

• Using the keys print the Test Pattern.

--> Expected life of various consumable parts, compare this with the figures printed and replace as
required

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4.2.1.2 Initial Inspection

1. Check Power part

1. The printer does not work no matter how long you wait.
A. Is the Power Switch (printer and wall socket) turned on ?
B. Is the Power Cord connected to the printer correctly ?
C. Is the Power cord connected to the wall socket correctly ?
D. Is wall socket working ?
E. Is the unit rated at the same voltage as the supply ?
2. Does the Fan work when power is turned on?
A. Check the connectors on the SMPS.
B. Check the fuses in the SMPS.(F1)

2. Check the Installation Environment.

1. Ensure the installation surface is flat, level and free from vibration.
If necessary move the printer.
2. Ensure that the temperature and humidity of the surroundings are within specification
If necessary move the printer.
3. Ensure that the printer is position away from any air conditioning or other heating or cooling equipment.
Also ensure that is not positioned in a direct draft from any air conditioning, fan or open window.
If necessary move the printer.
4. Ensure the printer is not positioned in direct sunlight.
If it is unavoidable use a curtain to shade the printer.
5. Ensure the printer is installed in a clean dust free environment.
Move the printer to clean area if necessary.
6. Some industrial or cleaning processes give of fumes which can affect the printer.
Move the printer away from this type of air pollution

3. Check paper type.

1. Use only paper which is of a suitable quality, weight and size?

See the user guide.

4. Check the overall condition of the printer

1. Is the printer properly maintained ?

Clean the Paper Transport Passages.
Any rollers with dirt surfaces should be cleaned or replaced.

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4.2.2 Bad discharge

1) JAM 0

Description : 1
 . Paper is not exited from the cassette.
2. Jam-0 occurs if the paper feeds into the printer.

1. Check the Solenoid by using Replace the solenoid.

DCU diagnostic mode 06.

2. Check if the holder pad in the Replace the holder pad.

cassette is worn away.

3. Check the surface of the Clean with soft cloth dampened

roller-pick up is contaminated. with IPA(Isopropyl Alcohol) or
replace the pick up roller.

4. If the paper
feeds into the printer rand
Jam 0 occurs, perform DCU to check Replace the Sensor.
feed-sensor of the
engine board.

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2) JAM 1

Description : 1
 . Recording paper is jammed in front of or inside the fuser.
2. Recording paper is stuck in the discharge roller and in the fuser just after
passing through the Actuator-Feed.

1. If the recording paper is

jammed in front of or inside the fuser. Replace the SMPS.
(Perform DCU diagnostic
code 08)

2. If the recording
paper is stuck in the discharge Reassemble the Actuator-Feed
roller and the fuser just after passing and Spring-Actuator if the returning
through the Actuator-Feed, Feed is bad.
Actuator may be
defective.

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3) JAM 2

Description : 1
 . Recording paper is jammed in front of or inside the fuser.
2. Recording paper is stuck in the discharge roller and in the fuser just after
passing through the Actuator-Feed.

1. If the paper is
rolled in the Fuser Roller:
- This occurs when a Guide claw is
broken away or transformed. Refer to JAM2 flow chart
- It occurs when the Heat-Roller or in fuser problem troubleshooting.
Pressure-Roller is seriously
contaminated
with the toner.

2. Check the Exit roller is

Replace the Exit roller.
transformed or contaminated.

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4) Multi-Feeding

Description : M
 ultiple sheets of paper are fed at once.

1. Solenoid malfunction
(the solenoid does not work properly): Replace the solenoid if necessary.
Perform DCU Diagnostic
Code 06.

2. Cassette holder pad is Clean the pad friction with soft

contaminated with foreign clothe dampened with IPA
matter.(oil...) (Isopropyl Alcohol).

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5) Paper rolled on the OPC Drum

Description : P
 aper is rolled up in the OPC.

1. Paper is too much thin. Recommend to use normal paper.

How to remove the rolled in the

OPC Drum.
2. The face of paper is curled. ¥ Remove the paper while turning
the OPC Drum against the
ongoing direction.

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4.2.3 Malfunction

1) Paper Empty

Description : T
 he paper lamp on the operator panel is on even when paper is loaded in the
cassette.

1. Bending or deformation of
the actuator of the paper sensor. Replace the defective actuator.

2. The function of the engine

board is defective Perform DCU mode : Replace the engine board.
Perform DCU diagnostic
code 8.

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2) Paper Empty without indication

Description : T
 he paper lamp on the operator panel does not come on when the paper cassette
is empty.

1. Bending or deformation of
the actuator of the paper sensor. Replace the defective actuator.

2. The function of the engine

board is defective Perform. DCU mode : Replace the engine board.
Perform DCU diagnostic
code 8.

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3) No lamp on when the cover is open

Description : T
 he ERROR lamp does not come on even when the printer cover is open

1. Check the connector

and circuit of the cover switch 1. Check the insertion of the Cover
department in the Main Control board. Open S/W Connect.
Perform DCU mode : If Error state 2. Replace the Main Control board
'64' occurs, Check the related or Cover Open S/W.
codes of the Cover
Open Error

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4) Defective motor operation

Description : M
 ain motor is not driving when printing, and paper does not feed into the printer,
resulting ‘Jam 0’.

Check the motor harness, replace

1. Motor harness may be defective. it, if defective.

2. Perform DCU diagnostic Replace the Motor or Drive unit,

code 00 and Check the motor if necessary.
operation.

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5) No Power

Description : W
 hen system power is turned on, all lamps on the operator panel do not come on.

1. Check if the power input and Replace the power supply cord or
SMPS output are normal. SMPS.

2. Check the inferiority of

LED-Panel on the front-cover if the 1. Replace the control board.
LED of Panel does not appear after 2. Replace the LED-panel.
normal warming-up.

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6) Vertical Line Getting Curved

Description : W
 hen printing, vertical line gets curved.

1. If the supply of +24v

is unstable in the Main Control board 1. Replace LSU.
linking with LSU, check drive by 2. Replace the Main Control board.
DCU Mode : LSU Check -05-
LSU Motor on.

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4.2.4 Bad image

1) Vertical Black Line and Band

Description : 1
 . Straight thin black vertical line occurs in the printing.
2. Dark black vertical band occur in the printing.

1. Damaged develop roller in If causes 1 and 2 occur in the

the Toner cartridge. Deformed Doctor-blade toner cartridge, replace the toner
or cleaning-blade. cartridge and try to print out.

2. Scratched surface of Replace the transfer roller if

the charge roller in the toner cartridge. occurred as No. 3.
75.5mm

47.5mm

3. Partly depression or
deformation on the surface of
the transfer roller.

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2) Vertical White Line

Description : W
 hite vertical voids in the image.

Foreign matter stuck onto the

1. Foreign matter stuck onto the window : Clean the LSU window
window of internal lenses with recommended cleaner(IPA)
of LSU mirror. Clean the window with a clean
cotton swab.

2. Foreign matter or
toner particles between the toner
cartridge roller and blade. (In case the life of the Replace the toner cartridge.
toner cartridge has been expired, white
lines or light image occur in
front of the image.)

3. It may occur when Burr and No 3. : Remove the foreign matter

foreign substances are on the window and burr of the exposure window.
of the toner cartridge frame. (toner cartridge)

No. 4. : Open the front cover and

4. If the fuser is defective,
check ribs that corresponds to the
voids occur periodically at the
position of the voids. Remove if
top of a black image.
found.

5. It may occur when foreign If the problems are not solved,

substances are on the OPC Drum. replace the toner cartridge.

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3) Horizontal Black Band

Description : Dark
 or blurry horizontal stripes occur in the printing periodically.
(They may not occur periodically.)

Clean each voltage terminal of the

1. Bad contacts of the voltage Charge, Supply, Develop and
terminals to developer. Transfer roller.(remove the toner
particles and paper particles)

2. The rollers of
developer may be stained.
1. Clean the right Gear that has
OPC Drum = 75.6mm
relatively small gap of the teeth
Developing Roller = 35mm
in the OPC.
Charging Roller = 37.5mm
2. If the malfunction persists,
Supply Roller = 49mm
replace the developer.
Transfer Roller = 47mm
Pressure Roller = 75.4mm
Fusing Roller = 77.5mm

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4) Black/White Spot

Description : 1.
 Dark or blurry spots occur periodically in the printing
2. White spots occur periodically in the printing

1. If dark or blurry
black spots occur periodically,
the rollers in the Developer may be conta- Print several OPC cleaning Mode
minated with foreign matte or paper particles. Prints and then run the Self-test
(Charge roller : 37.5mm interval 2 or 3 times.
OPC drum : 75.6mm interval)

2. If faded areas or voids In case of 75.6 mm interval

occur in a black image at intervals unremovable in 1, cleanly remove
of 75.6 mm, or black spots occur elsewhere, foreign substances stuck on the OPC
the OPC drum surface is location equivalent to black spots and
damaged. white spots with a dry duster.

1. The transfer roller guarantees

50.000 sheets printing. If the
3. If a black image is roller's life is expired, replace it.
partially broken, the transfer voltage is 2. In case of 37.5 mm interval
abnormal or the transfer roller's unremovable in 1, take measures
life has expired. as to replace the develop-er
cartridge and try to print out.
5. Clean the inside of the set against
the paper particles and foreign
matter in order not to cause the
trouble.

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5) Light Image

Description : The printed image is light, with no ghost.

1. Develop roller is stained when

Check if the Toner Save mode is off.
the toner of toner cartridge is almost
consumed.
75.5mm

47.5mm

2. Ambient temperature is below than 10¡C. Replace the developer cartridge

and try to print out.

3. Bad contact caused by the toner Wait 30 minutes after printer is

stains between the high voltage terminal in powered on before you start printing.
the HVPS and the one in the set.

1. Clean up the contaminated area

by the toner.
4. Abnormal output from the HVPS. 2. Replace the HVPS if the
problems are not solved by the
above four directions.

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6) Dark Image or a Black Page

Description : The printed image is dark.

1. No charge voltage
in the engine board. Clean the high voltage charge
( Perform DCU diagnostic code 01) terminal.
75.5mm

47.5mm

2. Charge voltage is not 1. Check the state of the connector

turned on due to the bad which connects the engine board
contacts between power supply in the and HVPS.
side of the Developer and charge 2. Replace the HVPS if not solved
terminal of HVPS. by the above direction 1 and 2.

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7) Uneven Density

Description : Print Density is uneven between left and right.

1. The pressure force

on the left and right springs of the
transfer roller is not even, the springs are Replace both the left and right
damaged, the transfer roller is improperly Spring Holder.
47.5mm

installed, or the transfer roller

bushing or holder is
damaged.

2. The toner level is not Occur in the developer cartridge,

even on the developer roller due to replace the developer and try to
the bad blade. print out.

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8) Background

Description : Light dark background appears in whole area of the printing.

1. Does character exist less than The toner cartridge is basically

2% per a page, and hasnÕt it been designed to print 2,000 sheets
used long time? with 5% image.

2. Does recycle paper be used? The A/S is not guaranteed if using

recycle paper.

3. Has the life span of the Replace the developer when the
developer ended? life span of it has been ended.

4. Is the movement(Up and Down) Clean the bushing part of the

of the transfer roller smooth? transfer roller.

5. Is the HVPS normal? If the problem is still not solved,

replace the developer.

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9) Ghost (1)

Description : Ghost occurs at 75.5 mm intervals of the OPC drum in the whole printing.

1. Bad contacts
75.5mm

47.5mm

caused by contamination from

toner particles between high voltage Clean the terminals when
terminal in the main body and the contaminated by toner particles.
electrode of the
Developer.

2. Bad contacts
caused by contamination
from toner particles between high Occur in the developer cartridge,
voltage terminal in the main body and the replace the developer and try to
one in the HVPS board. print out.

3. The life of developer is expired. Replace the engine board if not

solved by the above directions 1-2.

4. Transfer roller lifetime If not solved by the direction 3,

(50.000 sheets) has expired. check the transfer roller lifetime
and replace it.

5. Abnormal low temperature Wait about 1 hour after power on

(below 10¡C). before using printer.

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10) Ghost (2)

Description : G
 host occurs at 75.5 mm intervals of the OPC drum in the whole printing.
(When printing on card stock or transparencies using manual feeder)
75.5mm

47.5mm

When printing on card stock Select 'Thick Mode' on paper type

thicker than normal paper or menu from the software application
transparencies such as OHP, higher and after using returning to the
transfer voltage is original mode is recommended.
required.

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11) Ghost (3)

Description : W
 hite ghost occurs in the black image printing at 47.5mm intervals.
75.5mm

47.5mm

Occur in the developer cartridge,

1. The life of the developer replace the developer and try to
may be expired. print out.

2. The abnormal voltage and Check the approved voltage of the

bad contact of the terminal of the supply roller and contact of the
supply roller terminal and adjust if necessary.

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12) Ghost (4)

Description : G
 host occurs at 47.5mm(or 63.9mm) intervals.
47.5 or 63.9mm

Disassemble the fuser and

The temperature of the fuser remove the contaminated toner
is maintained high. particles on the roller and clean
the foreign matter between
Thermistor and Heat roller.
( Caution : can be deformed)

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13) Stains on the Face of Page

Description : T
 he background on the face of the printed page is stained.
47.5mm

1. Toner leakage due to

improperly sealed developer
. Replace the developer cartridge.

If the transfer roller is contaminated,

2. If the transfer roller is run PC Cleaning Mode Print 2 or 3
contaminated, stains on the face of times.
page will occur. And perform Self-Test 2 or 3 times
to remove contamination.

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14) Stains on Back of Page

Description : The back of the page is stained at 47 mm intervals.

Perform the OPC Cleaning Mode

1. Transfer roller is contaminated. Print 2 or 3 times. Run Self-Test to
remove the contamination of the
transfer roller.

1. Replace the transfer roller if

contaminated severely.
2. Pressure roller is contaminated. 2. Disassemble the fuser and clean
the H/R(Heat Roller) and P/R
(Pressure roller).And check the
area between H/R and
Thermistor. If contaminated,
clean the area not to be deformed.

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15) Blank Page Print out (1)

75.5mm

47.5mm
Description : Blank page is printed.

Remove contamination of the

Bad ground contacts in terminals of the developer and
OPC and/or developer. the unit.

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nter
nter Digital Printer Digital Printer
Digital
16) Blank Page Print outDigital
Printer (2) Printer
nter Digital Printer Digital Printer
32 mm

62.8 or 77.6mm
95 mm
nter Digital Printer Digital Printer
Description : 1. Blank page is printed.
nter
nter Digitalblank
Digital Printer2. One or several Printer
pages are printed.
Digital Printer
Digital Printer3. When the printer turns on, several blank pages print.

nter
nter
nter

1. Bad ground contacts in Remove contamination of the

OPC and/or developer
. terminals of the developer
.

1. Perform the engine self test using

DCU to check if the Solenoid is
normal.(refer to code 06)
2. Abnormal solenoid. 2. If not solved by the above
directions 1-2, Replace the
engine board.
3. Turn the power off, delete the
data of PC and try printing again.

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4.2.5 Network problems and solutions (Only ML-2580N)

Before Troubleshooting, check below check point.

Check Point Action

A. Connected or Not connected
LAN cable check B. Wrong cable (defected cable, crossover cable)
C. Connection connector (Link partner check)
A. Link LED check (Link LED On when connected)
Network LED check
B. Activity LED check (No packet Regularly blinking, packet random blinking
depend on Printer Model)
A. Printed correctly. If not, NIC is in lock up state or NIC can not communicate
with printer
B. Network address value check : IP address, Subnet Mask, Gateway, MAC
address
C. NIC F/W version (Correct or not)
Print Network test page
1) V1.0x.xx : NPC3
2)V2.0x.xx : NPC3H
3)V3.0x.xx : PHY Board
4)V4.0x.xx : On Board
D. Protocol Enable / Disable
E. WLAN module / Status check if WLAN available.
A. Toner Empty, Paper Empty and so on : Hard Stop cases (Job can be
Printer SET status check
finished completely)

Network Printer Configuration check

1. Address Conflict check

A. IP address Conflict : Same IP address in a network
• Unplug network cable and PING test
B. MAC address Conflict : Same MAC address in a physical network
• Default MAC address or same MAC address (PING and ARP –a)

2. IP get method check (Panel or SWS)

A.DHCP/BOOTP : IP can be changed after rebooting
B. Auto IP address : Xerox Model default on

3. Protocol Enable / Disable, Port Number (In SWS)

4. IP filtering On/Off

5. SNMP community name check (When SNMP no response)

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Host PC Configuration check

1. Address Conflict check

A. IP address Conflict : Same IP address in a network
• Unplug network cable and PING test at other PC
2. Protocol Enable / Disable, Port Number in printer driver

Factory Default

1. Network Value changed to default value

A. Some of Network value will not be changed immediately.
B. Factory default operation will be done after Power Off / Power On

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4.2.6 Fuser Problems and solutions

1. Jam 2

Check the front position of

Jam paper.

YES Guide Input YES Guide-Input Re-

Before Entering Fuser? Assembly Defect? assembly

NO NO

Damage in Guide YES

Guide-input Change
input surface?

NO
After changing fuser
& Re-check

YES Damage or YES

Before, entering Exit Roller? Wrong assembly in Guide-Claw Change
Guide craw ?

NO
NO

Damage or
YES Actuator-Exit Re-
wrong assembly in
Actuator-Exit? assembly or change

NO

Damage in Guide Rib YES

surface of Cover? Fuser? Fuser Change

YES NO After changing fuser

Rolled paper in Heat-Roller?
& Re-check

NO Change the Fuser

Remove the Paper & Re-Check

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2. Abnormal Noise

YES Skid Fuser Assy YES Change the

Gear fuser Noise? assembly Screw? Screw(M4x10)

NO NO

YES
Wrap Jam? Fuser change

NO

Damage YES
Fuser Gear? Fuser change

NO

After Fuser Disassembly: YES

Bush-HR melting or Fuser Change
wornig out?

NO After Fuser
change &
re check

YES Be worn in Grease YES

Friction Noise ? Grease Spread
Spread Position?

NO

NO

After Fuser change & re check

After Fuser
change &
re check

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3. Image Defect

YES Is there pollution in YES Heat Roller

Is there the Spot in the
Heat Roller surface? Surface Cleaning
cycle of 77.8mm.?

NO NO

YES
Heat Roller Surface Damage? Fuser Change

NO Other Unit Check:

Transfer Unit

YES Is there pollution in YES

Regular cycle mark in Pressure Roller
Pressure Roller Surface?
the behind of paper? Surface Cleaning

NO
NO

YES
Pressure Roller Surface Damage? Fuser Change

NO
Other Unit Check:
Transfer Unit

YES The same

Toner of paper stain to your hand? measure with Low
Heat Error
(refer to next page)
NO

The Image is repeated the YES Same measure with

cycle of 77.8mm? (Ghost) Over Heat Error
(refer to next page)

NO
Other Unit Check
(Ex.ITB..)

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4. System Defect

1) Low Heat Error

Smart Pannel : Low Heat Error

Lamp mis-use? YES

Check the lamp resistance
Lamp Change
(110V: 1.4±1 ohm
220V: 5.4±1 ohm)

NO
YES
Lamp Short? Lamp Change

NO
YES
AC-Harness Short? AC-Harness Change

NO
YES
Thermostat Open? Thermostat change
: SMPS & Main B’d Check

NO
YES
Thermistor Pollution, Bend ? Fuser Change

NO

YES
Thermistor
Resistance Defect? Fuser Change
(300~450kohm @ 25℃)

NO Re-check after changing fuser

: SMPS & Main B’d

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2) Except Low Heat Error

Smart Pannel : Over Heat Error

Fault Lamp use ?

Check the lamp resistance YES
Lamp change
(For 110V: 1.4±1 ohm
For 220V: 5.4±1 ohm)

NO

YES
Thermistor Pollution, Bend ? Fuser change

NO

YES
Thermistor Resistance Defect? Fuser change
(300~450kohm @ 25℃)

NO Check the SMPS

And Main B’d

Same measures
Smart Pannel : Open Heat Error
with Low Heat Error

Smart Pannel : Abnormal ADC Error

Thermistor Resistance Defect? YES

Fuser Change
(300~450kohm @ 25℃)

NO Check the SMPS

And Main B’d

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