VMWARE GENERAL TERMS

Last updated: November 22, 2023

By downloading or using an Offering, Customer agrees to be bound by the terms of the Agreement.
1. OFFERINGS:
1.1. Applicable Terms: The terms of the Order and these General Terms, including applicable Exhibits and
Offering-specific Notes (collectively, the “Agreement”) govern Customer’s use of the Offerings. The
following descending order of precedence applies: (a) the Order; (b) the General Terms; (c) the Exhibits;
and (d) the Offering-specific Notes.
1.2. Users: Customer is responsible for its Users’ compliance with the Agreement.
1.3. Restrictions: Customer may use the Offerings only for its internal use and for the benefit of its Affiliates.
Affiliates may not use the Offerings. Customer may not resell or sublicense its rights to the Offerings.
Customer may not use the Offerings in an application service provider, service bureau, hosted IT service, or
similar capacity for third parties.
1.4. Benchmarking: Customer may use the Offerings to conduct internal performance testing and
benchmarking studies. Customer may only publish or distribute study results with VMware’s approval.
Customer may submit requests to VMware by emailing [email protected].
1.5. Evaluations: Evaluations are for 30 days (unless VMware specifies otherwise in writing). Customer may
not have access to data in the Evaluation after it ends. Evaluations are provided “AS IS” without
indemnification, support, service level commitment, or warranty of any kind, express or implied.
1.6. ORDERS AND PAYMENTS:
1.7. Orders: Orders are binding when VMware accepts them, which is deemed to occur on Delivery. In the
event of a payment or set off issue relating to one Offering, that payment issue shall not impact any other
obligation to pay for any Offering provided to Customer.
1.8. Purchase Orders: To the extent permitted by law, Customer shall issue and provide VMware a purchase
order, or a series of purchase orders, for the full term and total fees that are due contemporaneously with
the execution of each Order. Purchase orders do not have to be signed to be valid. Terms contained in any
purchase order or other business form do not apply.
1.9. Overages: Customer must pay all fees for use of the Offerings, including amounts for add-on features and
fees incurred based on usage. VMware may bill Customer directly for metered or overage fees, even if
Customer originally purchased the Offerings through a VMware authorized reseller.
1.10. Accounts Receivable: VMware may assign its payment rights, or grant a security interest in, this
Agreement and any Order to a third party without requiring such third party to be liable for the obligations
of VMware under this Agreement or Transaction Document, provided VMware remains directly
responsible for performance of its duties hereunder and that Customer’s obligations are not otherwise
affected.
1.11. Direct Orders: This section 2.5. (Direct Orders) applies only to Orders placed directly with VMware. If
Customer purchases entitlements to the Offerings through a VMware authorized reseller, different terms
regarding invoicing, payment, and taxes may apply.
1.11.1. Payments: Except as listed in an Order, fees for the Offerings will be governed by the applicable price list
at the time of invoicing. Customer must pay all undisputed fees and approved expenses within 30 days
from the date of invoice. If indicated on the Order, Customer may pay the initial payment due on or before
the due date (as stated in the applicable Order) through a same day fed wire. For other payments required
by Customer, VMware will send Customer an invoice containing updated wire transfer information at least
thirty (30) days prior to each respective due date. VMware reserves the right to change credit or payment
terms at VMware’s discretion if Customer’s financial condition or previous payment history so warrant.
VMware reserves the right to impose late fees as may be permitted by law on any past due amounts.
1.11.2. Disputes: To dispute any fees in good faith, Customer must notify VMware in writing within five (5) days
after receipt of any invoice that is materially deficient and in good faith prevents Customer from making
timely payment. If and when appropriate, VMware shall issue a revised invoice as soon as practically
possible, which will remain payable on the original due date or such later date as VMware may provide on
the revised invoice. Failure to timely remit payment of all amounts set forth in an Order or under any other
agreement with VMware, Broadcom Inc., or any Broadcom entity shall, after written notice from VMware
and a reasonable opportunity to remit such payment by Customer and to the full extent permitted by
applicable law, relieve VMware of any and all support obligations hereunder and all Customer subscription
use rights shall be suspended until payment is tendered at which time use rights and support shall
recommence.
1.11.3. Taxes: Customer agrees to pay Taxes in addition to the fees when such payments are due. Customer (a)
may only withhold tax as required by law, subject to the application of any reduced rate allowed in an
income tax treaty or otherwise, (b) shall request all documentation required for the reduction of
withholding tax, and (c) shall provide proof of payment of the withholding tax for credit relative to the
applicable invoice(s).
1.11.4. TERM:
1.12. Term: The Agreement applies to the Offerings from the effective date of the Order until the expiration or
termination of Customer’s entitlement to the Offerings as set forth in this Agreement.
1.13. Temporary Suspension: In the event of a security risk to a Service or its users, VMware may suspend
Customer’s use of that Service.
1.14. Termination for Cause: Either party may terminate the Agreement (in whole or in part) or Customer’s
entitlement to an Offering under the Agreement effective immediately upon written notice if the other
party: (a) materially breaches any provision of the Agreement and fails to cure within 30 days after
receiving written notice; or (b) becomes insolvent or subject to any form of bankruptcy proceeding.
1.15. Termination for Convenience: Excluding transactions for VMware Carbon Black as well as transactions
for VMware End User Computing offerings, Customer may terminate this Agreement provided that
Customer also terminates each and all other agreements (direct or indirect, whether or not related to this
Agreement) under which Customer may procure any VMware Offering or CA offering (including
Symantec offerings, but in all cases excluding any hardware offerings and associated support contracts
therefor) together with each and all Orders (however titled) in effect, except for VMware-only those Orders
entered into after November 21, 2023 need to be terminated, between the parties as of the date of
termination (collectively, for purposes of this section, the “Agreements”), without cause and without further
charge or expense at any time, immediately upon written notice to VMware/CA sent
to [email protected].
On or after the termination date, with the exception of any Fully Paid-Up perpetual licenses (where the
amount of “Fully Paid-Up”licenses will equal the total whole number of licenses earned prior to the
termination and are assumed to be paid for equally over the initial term of the associated Support Services),
Customer must either: a) delete all full or partial copies of the VMware and CA software from all
computing or storage equipment, and verify such deletion in a statement signed by a Vice-President or a
duly authorized representative and sent to [email protected], or b) return to VMware and CA
all full or partial copies of the VMware and CA software.
Once Customer’s verification or the VMware/CA software copies are received, VMware and CA will pay
Customer, or VMware/CA Partner, a pro-rata refund of any License, SaaS/Cloud Service, Support Services,
or other fees Customer or VMware/CA Partner pre-paid (“Refund Fees”) in accordance with the paragraph
below. Refund Fees will be calculated on the number of days remaining in the term (which for the
purposes of this calculation will be deemed to commence from the date Customer’s verification or the
VMware/CA software copies are received) of the offering eligible for the refund. If the VMware/CA
software is licensed as a perpetual license and the associated Support Services is in its initial term,
Customer, or VMware/CA Partner as appropriate, will receive a pro-rated refund of the cash consideration
paid to VMware/CA based on the initial payment schedule and shall be entitled to keep the whole number

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 of perpetual license Fully Paid-Up through such date, absent language to the contrary in the applicable
order.
Notwithstanding the foregoing paragraph, if the Agreement is terminated without cause, neither Party shall
have further obligations under the Agreement, except that the Parties shall remain bound by the obligations
within the survival sections of the Agreements. Refund Fees will be paid within sixty (60) days to
Customer (or VMware/CA Partner who will process the invoicing or reimbursement of fees to Customer as
appropriate and under the commercial terms between the VMware/CA Partner and Customer), from the
date Customer’s verification or the VMware/CA software copies are received, and any unpaid fees
reflecting the VMware/CA offerings delivered prior to the termination date shall become immediately due.
1.16. Effect of Termination: Upon termination of the Agreement or part of it: (a) all entitlements to the
applicable Offerings immediately end; (b) Customer must stop using, and destroy any copies of, those
Offerings; and (c) each party must return or destroy any Confidential Information of the other party in its
control (other than information that must be retained by law). Any provision that is intended by the parties
to survive termination of the Agreement will survive.
1.17. CONFIDENTIAL INFORMATION:
1.18. Protection: Recipient must protect Discloser’s Confidential Information with at least the same care as it
protects its own Confidential Information but not less than reasonable care. Recipient may not use
Discloser’s Confidential Information except to exercise its rights and perform its obligations under the
Agreement. Recipient may disclose Confidential Information only to Recipient’s Affiliates, employees and
contractors who need to know the Confidential Information for purposes of the Agreement and who have a
duty of confidentiality no less restrictive than this section 4. (Confidential Information).
1.19. Exceptions: Recipient’s obligations under section 4.1. (Protection) do not apply if the information: (a) is
rightfully known by Recipient at the time of disclosure without any obligation of confidentiality; (b) is
lawfully disclosed to Recipient by a third party without confidentiality restrictions; (c) becomes publicly
available through no fault of Recipient; or (d) is independently developed by Recipient without access to or
use of Discloser’s Confidential Information.
1.20. Injunctive Relief: Nothing in the Agreement limits a party’s right to seek equitable relief for breach of this
section 4. (Confidential Information).
1.21. OWNERSHIP:
1.22. Customer Content: Customer retains all Intellectual Property Rights in and to Customer Content.
1.23. VMware IP: VMware retains all Intellectual Property Rights in and to the Offerings, including any
improvements, enhancements, modifications, and derivative works. If Customer provides any feedback
about the Offerings, VMware may use that feedback without restriction.
1.24. Reservation of Rights: Except as expressly stated in the Agreement, the Agreement does not grant either
party any rights, implied or otherwise, to the other party’s content or intellectual property.
1.25. LIMITED WARRANTIES:
1.26. Software and Cloud Services: VMware warrants that Software and Cloud Services will substantially
conform with the Documentation: (a) for Software, for 90 days following Delivery; or (b) for Cloud
Services, for the Subscription Term. Customer must properly install and use the Offerings without
modification and in accordance with the Documentation. Customer must notify VMware of an alleged
breach of this warranty within the applicable warranty period. As Customer’s sole remedy for a breach of
this warranty, VMware must either: (1) correct any reproducible error in the Software or Cloud Service; or
(2) terminate the Software or Cloud Service and refund applicable license fees (for Software) or unused,
prepaid fees (for Cloud Services).
1.27. Professional Services and Support Services: VMware warrants that Professional Services and Support
Services will be performed in a professional manner following industry standards. Customer must notify
VMware within 30 days of an alleged breach of this warranty. As Customer’s sole remedy for a breach of
this warranty, VMware must either: (a) rectify the breach; or (b) terminate the applicable Service and
refund any unused, prepaid fees for that Service.

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1.28. Disclaimer of Warranties: Except for the limited warranties in this section 6. (Limited Warranties), to the
maximum extent permitted by law, VMware, for itself and on behalf of its suppliers, disclaims all
warranties and conditions whether express, implied, or statutory, including any warranties of
merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, and any
warranty arising from course of dealing or course of performance, relating to the Offerings. Neither
VMware nor its suppliers warrant that the Offerings will operate uninterrupted, that Offerings will be free
from defects or errors, or that the Offerings will meet (or are designed to meet) Customer’s requirements.
1.29. INDEMNIFICATION:
1.30. Defense and Indemnification: Subject to the remainder of this section 7. (Indemnification), VMware will:
(a) defend Customer against any Infringement Claim; and (b) indemnify Customer from amounts finally
awarded against Customer by a court of competent jurisdiction or a government agency, or agreed to in a
settlement, for the Infringement Claim.
1.31. Requirements: Customer must provide VMware with prompt notice of any Infringement Claim and
reasonably cooperate with VMware’s requests for assistance. VMware will have sole control of the defense
and settlement of the Infringement Claim.
1.32. Exclusions: VMware has no obligation under this section 7. (Indemnification) with respect to an
Infringement Claim based on: (a) combination of Indemnified Materials with non-VMware materials; (b)
use of an older version of Indemnified Materials when use of a newer version would have avoided the
infringement; (c) any modification to Indemnified Materials other than those made by VMware; (d) any
Deliverable provided by VMware in accordance with Customer’s specifications; (e) any claim relating to
open source software or freeware technology that is not embedded by VMware into the Offerings; or (f)
any Indemnified Material provided on a no-charge, beta, or evaluation basis.
1.33. Remedies: If Indemnified Materials become, or in VMware’s reasonable opinion are likely to become, the
subject of an Infringement Claim, VMware must, at its option and expense, either: (a) procure the
necessary rights for Customer to keep using the Indemnified Materials; or (b) modify or replace the
Indemnified Materials to make them non-infringing. If those remedies are not commercially feasible,
VMware may terminate Customer’s entitlement to the Indemnified Materials and refund any applicable:
(1) prepaid fees for Cloud Services or Subscription Software, prorated for the remaining portion of the
then-current Subscription Term;
(2) fees paid for Perpetual Licenses or Deliverables, less straight-line depreciation over a three-year useful
life; and
(3) unused, prepaid fees for discontinued Support Services.
1.34. Sole Remedy: This section 7. (Indemnification) states Customer’s sole remedy and VMware’s entire
liability for Infringement Claims.
1.35. LIMITATION OF LIABILITY:
1.36. Disclaimer: To the maximum extent permitted by law, neither party will be liable for lost profits or
business opportunities, loss of use, loss of data, loss of goodwill, business interruption, or any indirect,
special, incidental, or consequential damages under any theory of liability. This limitation will apply
regardless of whether a party has been advised of the possibility of those damages and regardless of
whether any remedy fails of its essential purpose.
1.37. Cap on Monetary Liability: Each party’s aggregate liability under this Agreement will not exceed
amounts paid or payable by Customer for the Offering giving rise to the claim in the 12 months prior to the
event giving rise to the claim, except for Perpetual Licenses, where each party’s aggregate liability will not
exceed the license fees paid for the Software giving rise to the claim. VMware’s aggregate liability for an
Evaluation will not exceed $5,000 USD.
1.38. Exclusions: The limitations of liability in sections 8.1. (Disclaimer) and 8.2. (Cap on Monetary Liability)
will not apply to: (a) VMware’s indemnification obligations under section 7. (Indemnification); (b) either
party’s infringement of the other party’s Intellectual Property Rights; (c) Customer’s violation of section 2
of the Cloud Services Exhibit (Acceptable Use); or (d) any liability that may not be limited by law.

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1.39. Further Limitations: VMware’s liability for any third-party software embedded into the Software or
Cloud Services is subject to this section 8. (Limitation of Liability). VMware’s suppliers have no liability
under the Agreement, and Customer may not bring claims directly against them. VMware has no liability
with respect to any Third-Party Content.
1.40. DATA USE AND PRIVACY:
1.41. Personal Data: If VMware acts as a processor of Personal Data, VMware will process Personal Data in
accordance with the Data Processing Addendum.
1.42. Account, Operations, and Usage Data: VMware collects Customer contact and purchase information to
manage Customer’s account and to fulfill Orders. VMware also processes: (a) information necessary to
facilitate delivery and operation of the Offerings, verify compliance with the terms of the Agreement,
invoice, and provide Support Services; and (b) configuration, performance, and usage data to improve
VMware products and services, and other analytics purposes as detailed in the Offering-specific Notes. To
the extent any of that data includes information that identifies an individual, VMware will process that
information in accordance with VMware’s Products and Services Privacy Notice available at
www.vmware.com/help/privacy.html.
1.43. Support Requests and Professional Services: Customer is responsible for taking steps necessary to
protect any sensitive information or Personal Data that it provides to VMware while receiving Support
Services or Professional Services. Those steps may include obfuscating or removing such information or
working with VMware at the time of submission to limit disclosure.
1.44. Required Disclosures: VMware may disclose Customer Content or Confidential Information if VMware is
required by law or by order of a judicial or administrative body of competent jurisdiction (a “ Demand”).
Unless legally prohibited from doing so, VMware must provide Customer with notice and a copy of the
Demand. If the Demand relates to Cloud Services, VMware must (i) inform the relevant authority that
VMware is a service provider acting on Customer’s behalf and all requests for access to Customer Content
should be directed in writing to the contact Customer identifies (or if no contact is timely provided, to
Customer’s legal department) and (ii) only provide access to Customer Content if the competent authority
rejects the redirect request. If Customer requests and at Customer’s expense, VMware must take reasonable
steps to contest the Demand. If VMware is legally prohibited from notifying Customer of the Demand,
VMware must evaluate the validity of the Demand, and, if VMware does not believe the Demand is legal,
VMware must challenge the Demand. VMware must limit the scope of any disclosure to the minimum
information required to comply with the Demand.
1.45. OPEN SOURCE SOFTWARE: Open source software is licensed to Customer under the open source
software’s own applicable license terms, which can be found in either the open source_licenses.txt file
accompanying the Offerings, the Documentation, or at www.vmware.com/download/open_source.html.
These license terms are consistent with the license granted in the Agreement and may contain additional
rights benefiting Customer. The open source license terms take precedence over the Agreement to the
extent that the Agreement imposes greater restrictions on Customer than the applicable open source license
terms. To the extent the license for any open source software requires VMware to make the corresponding
source code and/or modifications (the “Source Files”) available to Customer, Customer may obtain a copy
of the applicable Source Files at www.vmware.com/download/open_source.html or by sending a written
request, with name and address, to: VMware, Inc., 3401 Hillview Avenue, Palo Alto, CA 94304, United
States of America. All requests should clearly specify: Open Source Files Request, Attention: General
Counsel. This offer to obtain a copy of the Source Files is valid for three years from the date Customer
acquires its entitlement to the Offering.
2. MISCELLANEOUS:
2.1. Transfer and Assignment: Customer may not assign the Agreement or any Order without VMware’s
consent. Once validly assigned, the Agreement will bind and inure to the benefit of the parties and their
respective successors and assigns.
2.2. Notice: All notices must be in writing. Notices to Customer will be given: (a) by email to the email address
associated with Customer’s account, if Customer has subscribed to email notices; or (b) by posting in the

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 VMware customer portal. Legal notices to VMware will be given to VMware, Inc., 3401 Hillview Avenue,
Palo Alto, California 94304, United States of America, Attention: Legal Department.
2.3. Waiver: Waiver of a breach of the Agreement will not constitute a waiver of any later breach.
2.4. Severability: If any part of the Agreement is held to be invalid or unenforceable, all remaining provisions
will remain in force to the extent feasible to effectuate the intent of the parties.
2.5. Compliance with Laws: Each party must comply with all applicable laws.
2.6. Export Control: The Offerings are subject to the U.S. Export Administration Regulations (including
“deemed export” and “deemed re-export” regulations), and may be subject to the export control laws of
other countries. Customer represents and warrants that: (a) Customer and any User, are not, and are not
acting on behalf of: (1) any person who is a citizen, national, or resident of, or who is controlled by, the
government of any country to which the United States has prohibited export transactions; or (2) any person
or entity listed on the U.S. Treasury Department list of Specially Designated Nationals and Blocked
Persons, or the U.S. Commerce Department Denied Persons List or Entity List, or any similar applicable
designated persons list; (b) Customer, and any User, will not permit the Offerings to be used for any
purposes prohibited by law, including any prohibited development, design, manufacture, or production of
missiles or nuclear, chemical, or biological weapons; and (c) Customer, and any User, are not subject, either
directly or indirectly, to any order issued by any agency of the United States government revoking or
denying, in whole or in part, Customer’s United States export privileges. Customer must notify VMware
promptly if Customer or any User becomes subject to any order of that type.
2.7. Governing Law: The Agreement is governed by the laws of the State of California and U.S. federal laws,
if the billing address for Customer’s Order is in the United States, and by the laws of Ireland if the billing
address for Customer’s Order is outside the United States. Conflict of law rules are expressly disclaimed.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
2.8. Public Sector End User: If Customer is a Public Sector End User, the Public Sector Exhibit available at
www.vmware.com/agreements supersedes or modifies the referenced provisions of the Agreement.
2.9. Third Party Rights: Other than as expressly stated, the Agreement does not create any rights for any
person who is not a party to it. Only persons who are parties to the Agreement may enforce or rely on any
of its terms.
2.10. Force Majeure: Except for Customer’s payment obligations, neither party will be liable for any delay or
failure to perform due to any cause beyond the party’s reasonable control, including labor disputes,
industrial disturbances, systemic utility failures, acts of nature, pandemics, embargoes, riots, government
orders, acts of terrorism, or war.
2.11. No Agency: Nothing in the Agreement is intended to constitute a fiduciary relationship, agency, joint
venture, partnership, or trust between the parties. No party has authority to bind the other party.
2.12. Translation: Any non-English version of these General Terms is provided only as a courtesy, and
Customer's use of the Offerings is governed by the English version of these General Terms, published at
www.vmware.com/agreements.
2.13. Counterparts: The Agreement may be signed electronically or in counterparts, in which case each signed
copy will be deemed an original as though both signatures appeared on the same document.
2.14. Entire Agreement: The Agreement contains the entire agreement of the parties and supersedes all previous
or contemporaneous communications, representations, proposals, commitments, understandings, and
agreements, whether written or oral, between the parties regarding its subject matter. The Agreement may
be amended only in writing and signed by both parties.
2.15. DEFINITIONS:
Affiliate means an entity that is directly or indirectly controlled by, is under common control with, or
controls that party, where “control” means an ownership, voting, or similar interest representing more than
50% of the total interests outstanding of that entity at that time.
Cloud Service means the VMware cloud service specified in Customer’s Order.

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 Cloud Services Guide means the then-current VMware Cloud Services Guide, available at
www.vmware.com/agreements.
Confidential Information means information or materials provided by a party (“Discloser”) to the other
party (“Recipient”) that: (a) is in tangible form and labelled “confidential” or similar; or (b) information
which a reasonable person knew or should have known to be confidential. Confidential Information
includes: (1) license keys; (2) VMware pricing, product roadmaps or strategic marketing plans; (3) non-
public materials relating to the Offerings; and (4) Customer Login Credentials.
Customer means the entity identified in the Order as “Customer”.
Customer Content means content uploaded by Customer or any User into the Cloud Service or provided
to VMware as a part of Support Services, but does not include Third-Party Content or account information.
For purposes of this definition, “content” means any data, including all text, sound, video, or image files,
and software (including machine images).
Data Processing Addendum means the then-current VMware Data Processing Addendum, available at
www.vmware.com/agreements.
Deliverables means any reports, analyses, scripts, templates, code, or other work results delivered by
VMware as specified in the applicable SOW for Professional Services.
Delivery means: (a) for Cloud Services, when VMware emails the Login Credentials to the email address
associated with Customer’s account; (b) for Software, when VMware notifies Customer of availability of
Software for download; (c) for Support Services, upon VMware’s issuance of an invoice for those Support
Services; (d) for Professional Services, as specified in the applicable SOW; (e) for purchasing program
credits, when VMware makes the fund balance available in the applicable portal; and (f) for shipping and
delivery of physical objects, Ex Works VMware’s regional fulfillment facility (INCOTERMS 2020™).
Documentation means the product documentation describing the features, functionality, and use of the
Offerings published and updated by VMware from time to time at docs.vmware.com.
Evaluation means an Offering (or part of an Offering) made available free of charge, for evaluation, trial,
proof of concept, or similar purpose.
Exhibits means the exhibits to these General Terms (Software, Cloud Services, Professional Services, U.S.
Federal, and VMware Entities) available at www.vmware.com/agreements.
Indemnified Materials means the Cloud Services, Software, and Deliverables.
Infringement Claim means any claim by a third party that the Indemnified Materials infringe any patent,
trademark, or copyright of that third party, or misappropriate a trade secret (only to the extent that
misappropriation is not a result of Customer’s actions).
Intellectual Property Rights means all worldwide intellectual property rights, including copyrights,
trademarks, service marks, trade secrets, know-how, inventions, patents, patent applications, moral rights,
and all other proprietary rights, whether registered or unregistered.
Login Credentials means any passwords, authentication keys, or security credentials that enable
Customer’s access to and management of the Cloud Service.
Offering(s) means, collectively, Services or Software.
Offering-specific Notes means the applicable license notes or services notes found in the Product Guide,
the Cloud Services Guide, and the Support Services Guide.
Order means an enterprise order, SOW, quote, or other ordering document for Offerings, issued by
Customer to VMware or to Customer’s VMware authorized reseller and accepted by VMware described in
section 2. of these General Terms (Orders and Payments).
Perpetual License means a license to the Software with a perpetual term.
Personal Data is defined in the Data Processing Addendum.
Product Guide means VMware’s then-current Product Guide available at www.vmware.com/agreements.

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 Professional Services means those services described in the applicable SOW.
Public Sector End User means a Public Sector End User, as those terms are defined in the Public Sector
Exhibit.
Service Level Agreement means the then-current version of the applicable service level agreement for a
Cloud Service, available at www.vmware.com/agreements.
Service(s) means Cloud Services, Support Services, or Professional Services.
Software means the VMware computer programs that Customer licenses under an Order, together with any
related software code VMware provides as part of Support Services and that is not subject to a separate
license agreement.
SOW means a written agreement between Customer and VMware containing project-specific details of the
Professional Services or VMware online datasheet.
Subscription Software means Software that is licensed for a specific term.
Subscription Term means the period Customer is permitted to use a Cloud Service or Subscription
Software, stated in the applicable Order. For any on-demand Cloud Services, Subscription Term means the
period during which Customer uses the Cloud Service.
Support Services means VMware support and subscription services that are purchased under an Order or
included with purchase of Subscription Software or Cloud Services.
Support Services Guide means VMware’s then-current Support Services Guide, available at
www.vmware.com/agreements.
Tax means any sales, consumption, VAT, GST, use, gross receipts, business and occupation, withholding,
and other taxes (other than taxes on VMware income), export and import fees, customs duties, and similar
fees imposed by any government or other authority.
Third-Party Agent means a third party delivering information technology services to Customer under a
contract with Customer.
Third-Party Content means content provided by a third party that interoperates with a Cloud Service, but
that is not part of the Cloud Service. Third-Party Content is optional and is subject to the third-party terms
accompanying the Third-Party Content.
User means an employee, contractor, or Third-Party Agent that Customer authorizes to use the Offerings as
permitted under the Agreement or under Customer’s Login Credentials.
VMware means VMware LLC, a Delaware limited liability company, if the billing address for the Order is
in the United States, or VMware International Unlimited Company, a company organized and existing
under the laws of Ireland, if the billing address for the Order is outside the United States, except if the
billing address for the Order is in the United Kingdom, Australia, or New Zealand or the Pacific Islands, in
which case VMware means the applicable entity identified in the VMware Entities Exhibit found at
www.vmware.com/agreements.

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