Chapter 2 - Mini Test - Attempt Review

4/5/24, 1:09 AM Chapter 2: Mini Test: Attempt review
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/ TIHT1106(222)_01-Tiếng Anh ngành Hệ thống thông tin quản lý / Week 4 - Chapter 2: Global E-Business and Collaboration
/ Chapter 2: Mini Test
Started on Tuesday, 3 January 2023, 1:16 PM

State Finished
Completed on Tuesday, 3 January 2023, 2:01 PM
Time taken 45 mins 18 secs
Marks 60.00/60.00
Grade 10.00 out of 10.00 (100%)
Question 1
Correct
Mark 1.00 out of 1.00
The four major types of enterprise applications are:
a. ERP, SCM, CRM, and KMS 

b. ERP, SCM, DSS, and CRM
c. SCM, CRM, ESS, and KMSs
d. SCM, CRM, DSS, and KMS
e. TPS, MIS, DSS, and ESS
Question 2
Correct
Which of the following is a routine question that might be answered by an MIS system?
a. Forecasting new industry trends

b. Creating a new product
c. Compare planned to actual sales for each quarter 
d. Calculating the best trucking routes for product delivery
e. Estimating the effect of changing costs of supplies
Question 3
Correct
_______ systems are also known as enterprise systems
a. Enterprise resource planning 

b. Management information
c. Enterprise support
d. Resource planning
e. Decision-support
https://lms.neu.edu.vn/mod/quiz/review.php?attempt=1051203&cmid=386475&showall=1 1/16
Question 4
Correct
All of the following are examples of business intelligence systems except a system that:
a. Summarizes and reports on a company's basic operations

b. Focuses on problems that are unique and rapidly changing
c. Tracks the flows of materials in a factory 
d. Compares total annual sales figures for specific products to planned targets
e. Addresses nonroutine decisions
Question 5
Correct
An SCM is considered to be an intraorganizational system because it manages information that flows between different companies.
a. True
b. False 
Question 6
Correct
The information security analyst job category is among the slower growing IS/MIS occupations.
a. False 
b. True
Question 7
Correct
The network and system administrator job category is among the fastest growing IS/MIS occupations.
a. True
b. False 
Question 8
Correct
The ________ function is responsible for making sure customers are aware of the company's products
a. Distribution and logistics

b. Human resources
c. Sales and marketing 
d. Finance and accounting
e. Manufacturing and production
Question 9
Correct
A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository,
usable by other parts of the business.
a. enterprise 
b. knowledge management
c. transaction processing
d. management information
e. automatic reporting
Question 10
Correct
Which of the following job categories is expected to experience the most growth over the next eight years?
a. Security analysts 
b. Computer support specialists
c. Database administrators
d. Computer programmers
e. Software engineers
Question 11
Correct
Crowdsourcing is one application of social business.
a. False
b. True 
Question 12
Correct
Order fulfillment involves all of the following business processes except:
a. Checking the customer's credit

b. Making customers aware of the product 
c. Shipping the product
d. Assembling the product
e. Submitting the order
Question 13
Correct
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a
solution may not be fully defined in advance?
a. TPS
b. ESS
c. MIS
d. DSS 
e. KMS
Question 14
Correct
Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and
include all levels of management?
a. CRM
b. Enterprise applications 
c. DSS
d. MIS
e. SCM
Question 15
Correct
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types
of information system?
a. TPS
b. MIS
c. KMS
d. DSS 
e. ESS
Question 16
Correct
A website that allows citizens to file taxes online is a form of e-government.
a. False
b. True 
Question 17
Correct
Operational managers use ESS primarily to solve specific problems.
a. False 
b. True
Question 18
Correct
What is the most important function of an enterprise application?
a. Enabling cost-effective e-business processes

b. Enabling inventory and supply chain management
c. Enabling a company to work collaboratively with customers and suppliers
d. Increasing speed of communicating
e. Enabling business functions and departments to share information 
Question 19
Correct
Customer relationship management systems coordinate all of the business processes that deal with customers in sales, marketing,
and service.
a. False
b. True 
Question 20
Correct
Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your
production schedules?
a. MIS 
b. TPS
c. CRM
d. DSS
e. ESS
Question 21
Correct
Which level of the organization is an ESS specifically designed to serve?
a. Senior management 
b. End-user
c. Middle management
d. Operational
e. Knowledge workers
Question 22
Correct
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier
that offered products at a lower cost?
a. ESS
b. DSS 
c. MIS
d. CRM
e. TPS
Question 23
Correct
Supply chain management systems are one type of interorganizational system.
a. False
b. True 
Question 24
Correct
If sales of your products declined in a specific region of the country, which of the following types of system would best help you
understand why?
a. ESS
b. MIS 
c. TPS
d. CRM
e. DSS
Question 25
Correct
Which of the following is a firm's CPO responsible for?
a. Acting as liaison between the information systems group and the rest of the company
b. Enforcing the firm's information security policy
c. Making better use of existing knowledge in organizational and management processes
d. Ensuring that the company complies with existing data privacy laws 
e. Overseeing the use of information technology in the firm
Question 26
Correct
In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.
a. E-business 
b. E-commerce
c. Enterprise applications
d. SCM
e. MIS
Question 27
Correct
Using the Internet to buy or sell goods is called:
a. An extranet
b. E-business
c. E-government
d. E-commerce 
e. An intranet
Question 28
Correct
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to
improve business processes and management decision making?
a. An extranet
b. KMS 
c. TPS
d. CRM
e. MIS
Question 29
Correct
To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the
following types of system?
a. MIS
b. DSS
c. KMS
d. TPS 
e. ESS
Question 30
Correct
A DSS is most commonly used by the executive management level of an organization
a. False 
b. True
Question 31
Correct
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key
performance indicators?
a. MIS
b. TPS
c. ESS 
d. SCM
e. CRM
Question 32
Correct
Which of the following is an example of a cross-functional business process?
a. Hiring employees
b. Shipping a product
c. Identifying customers
d. Paying creditors
e. Fulfilling a customer order 
Question 33
Correct
Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS
systems?
a. SCM
b. MIS
c. ESS 
d. DSS
e. TPS
Question 34
Correct
For nonroutine decision making, managers rely on decision support systems.
a. True 
b. False
Question 35
Correct
A TPS is an information system that keeps track of all of the daily routine transactions of a business.
a. False
b. True 
Question 36
Correct
Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance.
a. True 
b. False
Question 37
Correct
A(n) ________ is typically a major source of data for other systems
a. ESS
b. DSS
c. TPS 
d. KMS
e. MIS
Question 38
Correct
Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?
a. DSS
b. Intranet
c. KMS
d. TPS
e. Extranet 
Question 39
Correct
A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in
all company divisions falls into which of the following categories?
a. KMS
b. DSS
c. TPS
d. MIS 
e. ESS
Question 40
Correct
An organization's MIS and DSS supply an ESS with summarized information.
a. True 
b. False
Question 41
Correct
Transaction-level information is essential for operational management to plan future production levels.
a. True
b. False 
Question 42
Correct
Most transaction processing systems use sophisticated mathematical models or statistical techniques.
a. True
b. False 
Question 43
Correct
A key word in social business is "conversations."
a. True 
b. False
Question 44
Correct
You would use an MIS to help determine if your business should introduce a new product line.
a. False 
b. True
Question 45
Correct
You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers
to see real-time statistics such as views and clickthroughs about their current banner ads. Which type of system will most efficiently
provide a solution?
a. Enterprise system
b. Extranet 
c. Intranet
d. CRM
e. MIS
Question 46
Correct
Which of the following types of system enables management to make better decisions regarding their suppliers?
a. SCM 
b. TPS
c. MIS
d. ERP
e. KMS
Question 47
Correct
The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in
organizational and management processes.
a. CEO
b. CIO
c. CKO 
d. CPO
e. CFO
Question 48
Correct
Which of the following types of system would you use to manage relationships with your customers?
a. KMS
b. CRM 
c. DSS
d. SCM
e. MIS
Question 49
Correct
ESS supports which of the following?
a. Decision making and administrative activities of middle managers

b. Transactional needs of the organization
c. Knowledge and data workers in an organization
d. Long-range planning activities of senior management 
e. Day-to-day processes of production
Question 50
Correct
All of the following job categories are expected to grow over the next eight years except:
a. Database administrators
b. Systems analysts
c. Software developers
d. Computer support specialists
e. Computer programmers 
Question 51
Correct
Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government
a. Telecommunications
b. E-business
c. The Internet and networking technologies 
d. E-commerce
e. Any computerized technology
Question 52
Correct
Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?
a. Enterprise planning system

b. Transaction processing system
c. Supply chain management system 
d. Collaborative distribution system
e. Reverse logistics system
Question 53
Correct
Global firms can collaborate from different locations at the same time using synchronous collaboration tools.
a. True 
b. False
Question 54
Correct
A DSS uses internal information as well as information from external sources.
a. False
b. True 
Question 55
Correct
Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the
organization as a whole.
a. True 
b. False
Question 56
Correct
The term management information systems refers to a specific category of information systems serving:
a. Transaction process reporting

b. Middle management functions 
c. The information technology function
d. Employees with online access to historical records
e. Integrated data processing throughout the firm
Question 57
Correct
IT governance refers to the overall decision-making that guides the IT strategy of a firm.
a. False
b. True 
Question 58
Correct
Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?
a. TPS
b. ESS 
c. KMS
d. MIS
e. DSS
Question 59
Correct
Producing a bill of materials is a business process in which of the following functional areas?
a. Finance and accounting

b. Sales and marketing
c. Human resources
d. Manufacturing and production 
e. Research and development
Question 60
Correct
A ________ is a senior manager who oversees the use of IT in the firm.
a. CKO
b. CFO
c. CEO
d. CIO 
e. CTO
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4/5/24, 1:09 AM Chapter 2: Mini Test: Attempt review

/ Chapter 2: Mini Test

Started on Tuesday, 3 January 2023, 1:16 PM

Mark 1.00 out of 1.00

The four major types of enterprise applications are:

a. ERP, SCM, CRM, and KMS 

Mark 1.00 out of 1.00

a. Forecasting new industry trends

Mark 1.00 out of 1.00

_______ systems are also known as enterprise systems

a. Enterprise resource planning 

Mark 1.00 out of 1.00

a. Summarizes and reports on a company's basic operations

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

a. Distribution and logistics

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Crowdsourcing is one application of social business.

Mark 1.00 out of 1.00

Order fulfillment involves all of the following business processes except:

a. Checking the customer's credit

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

A website that allows citizens to file taxes online is a form of e-government.

Mark 1.00 out of 1.00

Operational managers use ESS primarily to solve specific problems.

Mark 1.00 out of 1.00

What is the most important function of an enterprise application?

a. Enabling cost-effective e-business processes

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Which level of the organization is an ESS specifically designed to serve?

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Supply chain management systems are one type of interorganizational system.

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Which of the following is a firm's CPO responsible for?

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Using the Internet to buy or sell goods is called:

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

A DSS is most commonly used by the executive management level of an organization

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

Which of the following is an example of a cross-functional business process?

Mark 1.00 out of 1.00

Mark 1.00 out of 1.00

For nonroutine decision making, managers rely on decision support systems.

Mark 1.00 out of 1.00