Table of Contents Microsoft Office ..................................................

6
SKILLSOFT BUSINESS OPERATIONS.......................... 3 Productivity Tools .............................................. 6
Business Planning & Analysis............................ 3 SKILLSOFT PROFESSIONAL IMPROVEMENT ............. 7

Finance ................................................................ 3 Business Communication .................................. 7

Human Resources .............................................. 3 Individual Professional Performance ............... 7

Process Improvement........................................ 3 Personal Accountability..................................... 8

SKILLSOFT CUSTOMER SERVICE ............................... 3 Personal Productivity ........................................ 8

Core Concepts & Methods ................................. 3 Self-Discovery ..................................................... 8
SKILLSOFT DATA ...................................................... 3 Well-Being ........................................................... 8
Data Visualization & Reporting ......................... 3 Working and Learning Together from Home... 8
SKILLSOFT DIGITAL TRANSFORMATION ................... 4 SKILLSOFT PROGRAMMING ..................................... 8
Agility for Digital Transformation..................... 4 Developer Tools.................................................. 8
Data Science ....................................................... 4 SKILLSOFT PROGRAM MANAGEMENT...................... 8

Digital Experiences ............................................. 4 Project Managemet Core Concepts .................. 8

Digital Marketing & Communications .............. 4 Project Managemet Methods............................ 8

Digital Soft skills Competencies........................ 4 SKILLSOFT SALES & MARKETING.............................. 9

Essentials of Digital Transformation ................ 4 Corporate Communications .............................. 9

Virtual Work........................................................ 4 Corporate Marketing ......................................... 9

SKILLSOFT MANAGEMENT ....................................... 5 Customer Success............................................... 9
Business Execution............................................. 5 Product Marketing ............................................. 9

Business Strategy ............................................... 5 Selling Skills ........................................................ 9

Leadership Essentials ........................................ 5

Management Essentials..................................... 5
Team Management ............................................ 6
SKILLSOFT PRODUCT MANAGEMENT ...................... 6
Product Managemet Skills................................. 6
SKILLSOFT PRODUCTIVITY & COLLABORATION
TOOLS...................................................................... 6
Browser & Operating Systems .......................... 6
Collaboration ...................................................... 6
Design .................................................................. 6

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SKILLSOFT BUSINESS OPERATIONS openings.
▪ Succession Planning: Does your company have a
strategy to ensure that when key roles are vacated, they
Business Planning & Analysis can be quickly filled with the best candidates? Find out
more.
▪ Analytics: Successful organizations leverage data to
uncover opportunities for business improvement. Develop ▪ Talent Management: Strong performing organizations
techniques for better analyzing your business. optimally manage their talent. Use best practices to hire,
manage, develop, and retain top talent.
▪ Building Business Cases & Plans: Compelling business
cases and plans get funded. Learn how to build a business
case and plan to gain buy-in from leadership.
Process Improvement
▪ Business Processes: Business processes are
Finance fundamental to every organization. Learn what constitutes
good business processes for operational effectiveness.
▪ Accounting: Accounting forms the basis for all financial
reporting. Expand to your understanding of accounting ▪ Operational Excellence: Drive excellence into your
principles and practices. operations using lean and other best practice
methodologies for continuous improvement.
▪ Budgeting: Budgets are key to running any operation.
Learn how to develop and manage budgets in order to ▪ Operations Management Essentials: Successful
achieve organizational goals. companies follow fundamental practices of efficient
operations management. Explore further to learn about
▪ Finance Essentials: Every business decision has
and apply these practices.
financial impact. Expand your financial acumen for
improved decision making. ▪ Quality Management: Managing quality well is key to
achieving high levels of customer satisfaction. Take quality
▪ Financial Analysis: Learn to skillfully analyze financial
management to the next step in your organization.
statements for better management of your organization’s
financial resources. ▪ Six Sigma : Lean Six Sigma is a powerful methodology and
toolset enabling breakthrough process improvements.
Human Resources
Diversity & Inclusion: Leveraging diversity effectively in
▪
organizations results in better outcomes. See how to SKILLSOFT CUSTOMER SERVICE
leverage the collective talents of your diverse workforce.
Employee Retention: Retaining your best employees is
▪
a key aspect of ensuring ongoing market success.
Core Concepts & Methods
▪ Human Resources Professional: Learn important ▪ Customer Relationships: Building and maintaining good
customer relationships is key to business success. Ensure
knowledge and skills required to become an effective
you consistently exceed their expectations.
professional in Human Resources.
▪ Interviewing: Effective interviews require preparation by ▪ Customer Service Operations: The goal of customer
services is to build long-term relationships and loyalty.
both the interviewer and the interviewee. Incorporate
Prepare your team to deliver the best in customer service.
these best practices to improve your skills.
▪ Learning & Development: Explore how successful ▪ Essential Customer Service Skills: Interactions with
customers can sometimes be challenging. Utilize tools and
organizations adopt cultures of continuous learning and
techniques to better handle difficult situations for better
development to support their business goals.
outcomes.
▪ On-Boarding: Welcoming new employees? Discover ways
to help acquire knowledge, skills, and behaviors to quickly
▪ ITIL®: Service organizations use IT systems to improve
efficiency, reliability, and quality. Develop in-depth
get up to speed and contribute.
knowledge of the ITIL® methodology.
▪ Organizational Culture: Organizational culture is a
system of shared values driving how people behave in
organizations. Improve your workplace culture to drive
strategy.
SKILLSOFT DATA
▪ Performance Management & Measurement:
Successful organizations employ a rigorous system to Data Visualization & Reporting
evaluate and measure employee performance. Discover
▪ Power BI: Look at data in a whole new way with Power BI,
how to improve your firm’s practices.
Microsoft’s data visualization solution.
▪ Recruiting & Hiring: Learn best practices for identifying
and hiring the most qualified candidates for your job
▪ Tableau: Explore Tableau’s business intelligence-driven
interactive data visualization software.

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SKILLSOFT DIGITAL TRANSFORMATION Digital Soft skills Competencies
▪ Champion Digital Transformation : Organizations
benefit from new technologies when employees and
Agility for Digital Transformation teams successfully implement them. Learn how to be a
▪ Agile Methodologies: Agile offers the benefit of iterative digital transformation champion.
approaches such as managing projects or developing new ▪ Computational Thinking: Computational thinking
products. Learn how to apply an agile method. requires developing competencies in an evolving digital
▪ Agile Mindset & Culture: Operating with agility enables landscape which includes data-driven and machine-like
organizations to be more flexible and adaptive to decision-making.
changing conditions. Learn how to develop an agile ▪ Continuous Learning: Organizations in the digital age
mindset. must emphasize continuous learning to remain
competitive. Develop the practice and mindset of
Data Science perpetual learning.
▪ Big Data: Big Data represents high volume, high-velocity ▪ Cross-Functional Collaboration : Innovation requires
information assets, which enable better analytics, insight, effective cross-functional collaboration. Develop the
decision-making, and process automation. capability to unlock value across functions within the
▪ Data Visualization: Data visualization aids the analysis organization.
and interpretation of data by placing it in a visual context
using patterns, trends, and correlations. Essentials of Digital Transformation
▪ Data and Analytics Literacy: Literacy in data and ▪ Digital Automation: Digital transformation enables
analytics allows individuals to derive meaningful business process automation. Process automation tools
information from data in order to make sound, fact-based cut costs, eliminate errors, and speed up processes.
decisions and to explore and uncover new opportunities. ▪ Digital Transformation Strategy: A successful digital
▪ Data and Analytics at Work: The effective use of data transformation requires the development of thoughtful
and analytics can transform how companies organize, strategy and the creation of powerful new business
operate, manage talent, and create value. models.
▪ Data-Driven Decision Making: Data-driven decision ▪ Disruptive Technologies: Disruptive technologies
making is a multi-phased process that relies on leveraging enable businesses to create new products, services, and
verifiable data to guide decision-making and develop customer experiences and to also transform processes to
strategies to influence a successful outcome. increase efficiency. Learn how cutting-edge technologies
are changing the way business decisions are made across
Digital Experiences the globe.
▪ Design Thinking Methodology: Design thinking enables ▪ Functional Insights on Digital Transformation: While
organizations to create value by more effectively ideating organizations across the spectrum are implementing
to uncover a broader set of possible products and services digital transformation solutions, these technologies are
to better meet customer needs, deepen customer and having their greatest impacts at the functional area level,
supplier relationships, and improve the design of digital providing more efficient and effective solutions for
experiences. organizational needs.
▪ Designing Digital Experiences: Well-designed digital ▪ Industry Insights on Digital Transformation: Digital
experiences improve interactions between the customer transformation technologies are changing the way the
and a product or service by engaging customers in the world does business. Across all industries, organizations
design process. of all types are exploring the insights derived from
▪ Serving Digital Customers: To successfully serve digital applying digital transformation elements to finding
customers, companies must optimize the customer significant options and opportunities.
experience amidst rapidly evolving communication ▪ Infrastructure & Architecture: Architecture and
channels and rising customer expectations. infrastructure provide the foundation for transformational
application systems. They impact agility, usability, and
Digital Marketing & Communications scalability.
Social media Marketing: Social media marketing refers
▪
to techniques that target social networks and applications Virtual Work
to spread brand awareness and promote products and ▪ Virtual Collaboration: Collaborating virtually requires
services. behaviors, practices, and tools that facilitate efficient and
effective collaboration among dispersed collaborators.

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 Developing as a Leader: Every leader must continuously
SKILLSOFT MANAGEMENT ▪
hone leadership capabilities for optimal personal and
team performance. Commit to becoming a better leader .

Business Execution ▪ Establishing a Positive Work Culture: Research

suggests positive work cultures unleash greater
▪ Driving Performance: Leaders maximize performance performance. Learn how to create a better work culture in
by aligning, developing, and engaging employees towards your organization.
achieving objectives. Learn techniques to drive
▪ Goal Setting: See how defining goals and aligning action
performance.
plans with strategic objectives can motivate and guide
▪ Managing Risk: Managing risk well requires identifying employees and teams to successful results.
risk factors, evaluating potential impacts, and developing
▪ Leadership Foundations: Learn the foundational
risk mitigation plans. Expand your knowledge.
principles of the leadership role, from strategic business
▪ Managing a Crisis: Crisis management is a process by planning and implementation through managing teams
which organizations deal with disruptive and unexpected and people.
events. Uncover strategies to navigate through crisis.
▪ Leadership Foundations: Learn the foundational
Business Strategy principles of the leadership role, from strategic business
planning and implementation through managing teams
▪ Business Continuity: Learn how to apply business and people.
continuity best practices in your organization to lead your
team through unexpected business disruptions such as
▪ Leadership Transitions: Expand your leadership skills to
achieve better business results through people and teams
office or building closures, epidemic or pandemic
as you transition to new leadership roles.
awareness, cyber-attacks, natural disasters, or supply
chain interruptions. Apply these business continuity best ▪ Leading Change: Leading change requires uniting people
practices through business continuity planning (BCP) to and creating experiences that unveil new possibilities.
plan & lead your team with optimized virtual Learn how to harness change for positive results.
collaboration, resiliency, perseverance, & techniques for ▪ Leading with Emotional Intelligence: Emotionally
adapting to change. intelligent leaders get results for themselves and their
▪ Innovation & Creativity: Innovation and creativity are teams. Develop techniques to become an emotionally
critical to achieving growth. Foster these skills in your intelligent leader.
organization ▪ Leading with Vision : Forward-thinking leaders use
▪ Strategic Planning & Execution: Every organization has clarity of vision, strategy, and purpose to motivate and
a strategy. Learn how to plan and execute a strategy for lead. Are you a visionary leader?
market success. ▪ Women in Leadership: Women leaders face unique
▪ Strategic Thinking: How can you be more strategic as a challenges and opportunities. Learn how to lead
leader? Strategic thinkers continually ask questions to effectively as a woman in today’s workplace.
help create the bridge between strategy and tactics.
▪ Sustainability: Sustaining the ability of natural systems
Management Essentials
to continue to provide the natural resources is becoming ▪ Coaching: Proactive coaching helps employees perform
more important than ever. more effectively and ensures ongoing growth and
development. Become a better coach today.
▪ Workplace Safety & Compliance: Safety in the
workplace is of the utmost importance. Learn about ▪ Collaboration: Strong collaboration is vital to creating
workplace safety, accident prevention, and about other and sustaining competitive advantage. Foster
possible threats in the workplace. collaboration among your teams for growth and
innovation.
▪ Workplace after Pandemic and Crisis: As a part of
working through pandemic and crisis, we need to think ▪ Empowering Employees: Empowered employees are
about getting back to the workplace. After isolation committed, loyal, and hardworking. Learn how to give
through self-quarantine or social distancing, we may find employees opportunities for greater input and
that it will take some adjusting to get used to the new contribution.
normal. ▪ First-Time Manager: Are you stepping into a
management role? Learn the skills and capabilities
Leadership Essentials required to effectively transition into a people
▪ Accountability : Employees must assume personal management position.
accountability for the outcomes of their choices and ▪ Giving and Receiving Feedback: Seasoned managers
actions. Develop a culture of accountability with your know how to give and receive both positive and negative
teams. feedback for performance improvement.

5
▪ Leading Effective Meetings: No one wants to attend a responsible for the strategy, roadmap, and feature
dull, unproductive meeting. Here is how to make your definition of a product. Explore best practices in product
meetings productive and successful. management.
▪ Management Decision Making: Discover intuitive and
reasoned processes that lead to effective decision making
and better outcomes for your organization. SKILLSOFT PRODUCTIVITY &
▪ Mentoring: Individuals are more likely to succeed with COLLABORATION TOOLS
proactive mentoring. Learn techniques for building
effective mentoring relationships and programs.
▪ Motivating People: Are your employees motivated to Browser & Operating Systems
perform? See how these motivational techniques can help
▪ Android End User
you get the most out of your teams.
▪ Firefox
▪ Setting and Managing Priorities: How do you prioritize
your team’s efforts? Better evaluate and organize your ▪ Google Chrome
team’s work to exceed business goals. ▪ Internet Explorer
Mac Operating Systems
Team Management ▪
▪ Microsoft Edge
▪ Cross-Cultural Management: In today’s context,
▪ Safari
managers need to work effectively across cultures. Learn
how to optimize the performance of your culturally ▪ Windows End User
diverse team. ▪ Windows Mobile
▪ Delegation: The ability to delegate is essential for ▪ iOS End User
effective team management. Explore further to learn how
to delegate like a pro. Collaboration
▪ Leading Teams: Are you leading a team? Explore the key ▪ Google Hangouts
concepts for building and managing high performing ▪ Google Meet
teams.
▪ Microsoft Stream
▪ Managing & Developing People: Explore strategies and
▪ Webex
techniques for developing your team members and
optimizing the performance of individuals on your team. ▪ Yammer
▪ Managing Across Generations: Managers must ▪ Zoom
accommodate differences in work styles of different
generations. Learn how to get the most out of a multi-
Design
generational workforce. ▪ Adobe
▪ Managing Diversity: Diversity in the workplace presents ▪ Design Tools
opportunities for growth and innovation. Uncover ways to ▪ Sketch
foster an inclusive environment.
▪ Video Editing Tools
▪ Managing Team Conflict: Conflict in teams can result in
▪ Website Development Tools
both positive and negative outcomes. Discover ways to
manage conflict within teams. Microsoft Office
▪ Managing Virtual Teams: Technology allows more ▪ Excel, Word, PowerPoint
employees than ever to work remotely, educate yourself
on ways to best manage a virtual workforce. ▪ Microsoft Teams
▪ Measuring & Managing Performance: Performance ▪ OneDrive
can only be improved if it is consistently measured & ▪ OneNote
monitored. Learn how to better manage performance to ▪ Outlook
achieve positive outcomes.
▪ Project
▪ Publisher
SKILLSOFT PRODUCT MANAGEMENT Productivity Tools
▪ Google
Product Managemet Skills ▪ PowerBI
▪ Product Management: Product managers are

6
SKILLSOFT PROFESSIONAL Individual Professional Performance
IMPROVEMENT ▪ Adapting to Change: Organizations need to change to
remain competitive and vibrant. Discover how to embrace
change in your organization.
Business Communication ▪ Administrative Skills: Learn essential skills for effective
administration and understanding administrative
▪ Business Grammar: Using proper grammar in your
processes.
written communication is a critical skill to master for
success. Improve your grammar today. ▪ Creative Thinking & Brainstorming: Brainstorming is
one of the most effective creative thinking techniques. See
▪ Communication Essentials: Become a better
how to generate innovative thinking to spur new ideas.
communicator using these practical strategies on
presentation skills, listening, body language, and writing ▪ Critical Thinking: The ability to think critically is more
well. Learn to communicate more effectively and important than ever. Learn tips and strategies to develop
confidently in your day-to-day interactions with this skill.
colleagues, customers, and family. ▪ Decision Making: Some decisions are more complicated
▪ Cross-Cultural Communication : Cross-cultural or critical than others and require a disciplined process.
communication takes more than manners. Gain insights Learn strategies for effective decision making.
into more factors, including how others perceive the world ▪ Diversity: Inclusive cultures maximize the benefits of
around them. diversity. Learn how you play a role in fostering an
▪ Dealing with Conflict: Conflict in the workplace can be inclusive environment.
either disruptive or productive. Learn how to deal with ▪ Influence & Persuasion: To drive your ideas forward,
both scenarios to achieve better business outcomes. you need to positively influence and persuade decision
▪ Difficult Conversations: Many people avoid difficult makers. Improve your political savvy to maximize your
conversations. Explore different techniques for handling impact.
these situations while preserving your relationships. ▪ Managing Up : Managing up can be a real challenge and
▪ Email Productivity : Email is intended to increase requires an appreciation for management’s perspective.
productivity but often becomes a drain on your time. Develop the capability to manage those above you.
Learn tips to gain control of your email. ▪ Networking & Building Relationships : Building
▪ Giving Feedback: Everyone can benefit from relationships takes time, effort, and mutual interest. Learn
constructive feedback to the people you work with. to build and nurture your professional networks for
success.
▪ Listening: You may think you are a good listener, but
others may disagree. Make the commitment today to ▪ Power, Privilege & Racism : Inclusive cultures maximize
become a better listener. the benefits of diversity. Learn how to play a role in
fostering an inclusive environment.
▪ Negotiation: Knowing how to negotiate well can create
tremendous value for an organization. Build your ▪ Resilience & Perseverance: It is imperative to forge
negotiation skills to achieve successful outcomes. ahead when faced with challenges. Develop a mindset and
conviction to be persistent and resilient.
▪ Oral Communication: Effective oral communication is a
vital skill for success. Learn how to better communicate ▪ Self-Development: Continuous Improvement of
your thoughts and ideas to all audiences. fundamental capabilities, such as your memory and
reading comprehension, will help you advance. Learn
▪ Presentation Skills: Clear and effective presentations
more today.
get results. Learn techniques for creating and delivering
memorable presentations todays. ▪ Work/Life Balance: Achieving harmony between your
professional and personal lives can be a real challenge.
▪ Email Productivity : Email is intended to increase
Apply some new strategies to strike a better balance.
productivity but often becomes a drain on your time.
Learn tips to gain control of your email. ▪ Working Effectively on a Team : Effective teams have
committed and engaged players. Explore how you can be
▪ Receiving Feedback: To grow and advance in an
a better contributor to your teams and their success.
organization, you must encourage, internalize, and act on
feedback. Learn how to leverage feedback to your ▪ Working Remotely : Working remotely presents a unique
advantage. set of challenges that require resilience, virtual
collaboration, and stress management. Virtual work
▪ Written Communication : Effective written
during a crisis adds additional complexity to your day -to-
communication is essential in the modern workplace.
day working life. Enhance your skills by learning how to
Learn practical tips to improve your writing skills.
apply mindfulness, manage your mental well-being, and
adapting to unexpected change.

7
 fundamentals of cyber safety.
Personal Accountability
▪ Etiquette & Conduct While Working from Home:
▪ Ethics, Integrity, & Trust: Every organization expects Working from home comes with many benefits and
employees to act with ethics, integrity, and trust. Build challenges. Once you have settled into your home office, it
your reputation as an honest and trustworthy colleague. may be time to investigate the etiquette and conduct from
▪ Managing Yourself: To establish a professional persona, home offices such as keeping virtual meetings
you need to learn how to be accountable and manage professional, how to get work done from home, what not
yourself. Become your own best boss today. to do while working from home, and best practices for
online behavior as an employee.
▪ Managing Stress while Working from Home: Learning
Personal Productivity remotely during a pandemic has added new stressors for
both caregivers and their children. These resources can
▪ Personal Productivity : Increase performance and provide tips and guidance for how to manage the new
productivity! Gain ideas for better organizing your physical
stresses in all our lives.
and digital workspaces.
▪ Supporting Equity in Education : Remote learning can
▪ Time Management: Take back control over your time.
present new challenges to learners with a wide variety of
Learn to apply basic concepts for setting goals, staying
disabilities. Navigating these new circumstances can be
focused and organized.
challenging for both caregivers and students. These
Self-Discovery resources can help caregivers navigate through these
learning challenges and support their children int these
▪ Career Planning: Take control of your career planning novel circumstances.
and leverage these tools and techniques to create a path
▪ Supporting Remote Learning : Working from home and
for your professional growth.
supporting your children’s learning from home can
▪ Discovering your Strengths: Before you can leverage present many challenges. These resources have been
your strengths, you need to figure out what they are. identified to help parents navigate these novel times,
Learn how to identify them and unleash your talents. providing ideas and advice for a successful remote
▪ Emotional Intelligence: Emotional intelligence is the learning experience.
ability to identify and manage your own emotions.
Discover strategies for becoming more self-aware.
▪ Managing Stress: Everyone has to deal with stress in SKILLSOFT PROGRAMMING
their busy personal and work lives. Learn how to manage
your stress so you can optimize your performance.
▪ Unconscious Bias: Everyone is susceptible to
Developer Tools
unconscious bias which can negatively impact decision ▪ Balsamiq: Balsamiq is a web-based mock-up and
making. Find ways to recognize and overcome them. wireframing tool that zeros in on usability. Discover
Balsamiq and its use here.
Well-Being ▪ JIRA: Explore Atlassian’s software; JIRA, an issue tracking
▪ Mental Well-Being: Our emotions and overall mental framework for project management, and issue and bug
health affects all aspects of our lives. Learn about tracking.
emotional intelligence and gain insight into improving
mental well-being.
▪ Mindfulness at Work: Mindfulness is about being in the SKILLSOFT PROGRAM MANAGEMENT
here and now. Become more aware of how you feel and
act in the present with valuable mindfulness approaches.
▪ Stress Management: Stress can come in many forms.
Project Managemet Core Concepts
Learn to handle stress effectively through effective stress ▪ Best Practices in Project Management: Project
management techniques. management has become a fundamental business
competency. Explore a range of methods and techniques
Working and Learning Together from for project management effectiveness.

Home ▪ Project Management Essentials: Tasked with leading a

project? Learn core skills to bring your projects across the
▪ Digital Citizenship and Safety: Remote learning means finish line on budget, on time, and within scope.
children will spend more time on the computer and on the
internet. These resources can help them gain a basic Project Managemet Methods
understanding of how to be good online citizens and the
▪ Agile Project Management: Agile is increasingly being

8
 used as a flexible, collaborative methodology. Learn about
Agile and how you can apply it on your projects.
▪ PMBOK® Guide: Develop in-depth project management
knowledge and skills based upon the Project Management
Institute’s PMBOK® Guide.
▪ PRINCE2®: Discover essentials of a flexible, process-
based approach for project management using the
PRINCE2® methodology.

SKILLSOFT SALES & MARKETING

Corporate Communications
▪ Digital Marketing/Social Media : Marketing efforts are
increasingly shifting to the web and social platforms.
Learn how to leverage these marketing channels for
greater impact.
▪ Public Relations: Public relations activities are a key
driver of your company’s image. Here are some tips and
tactics to make your PR efforts a success.

Corporate Marketing
▪ Marketing Essentials: Marketing drives organic growth
in every business. Learn from basic to advanced best
practices for marketing your products and services.

Customer Success
▪ Customer Success Management: Optimize your
customer journey and learn applicable strategies for
helping your customers achieve their desired levels of
success with your platform, product, or service.

Product Marketing
▪ Product Management: Product managers are
responsible for the strategy, roadmap, and feature
definition of a product. Explore best practices in product
management.

Selling Skills
▪ Selling Essentials: Successful sales professionals seek
ways to improve the effectiveness of their selling
techniques. Explore further expand your sales acumen.

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