FILE - 20220430 - 064841 - TASK 1 April 28 Trang Trong

TASK 1
1. You are a member of Students’ World, an online group

organized by a website for students of English. You have
received an email from the secretary, Janes Edwards asking
members for various information. Read part of her email and
write back to her.
“You are preparing for exams so please tell us what main
course book and other materials you use and whether you feel
it has been a good or bad choice. In addition, do you have any
study suggestions or learning tips which helped you, and might
help other members improve their English? Could you also tell
us how you found out about Students’ World, and what made
you decide to become a member? We would like to include
members’ responses on the website, but we will not do this
without your permission. May we use your answers in this
way?”
Dear Ms. Edwards,
Thank you for your email of March 10 th. I am so happy to
hear from you. (I am so happy to hear that you are
asking members of Students’ World for various
information about learning English online). I am writing
to answer your questions.
The main course book and other materials I use are Headlines
1, Streamline 2 and Speakout Elementary. I feel it has been a
good choice. These books are interesting and useful.
I have some study suggestions or learning tips which helped
me, and might help other members improve their English. I
always try to talk in English with friends. I also listen to
English songs and learn new words every day. It’s a good idea
to watch films with subtitle.
I could also tell you how I found out about Students’ World, and
what made me decide to become a member. Some of my friends
recommended your website to me because it is very helpful and
informative. I would like to speak English well, so I decided to
signed up.
Concerning using my answers on the website, I would say
please feel free to do that. I hope they would be of great help to
others.
(You may use my answers in that way. I hope they would be of
great help to others.)
If you need any further information, do not hesitate to

contact me.
I look forward to hearing from you.
Yours sincerely,
2. You have just received an email from one of your customers.

Part of the email is as followed.
“I have recently bought a vacuum cleaner from your electric
shop. It seemed to work well at first. However, there are some
problems with it now. The first one is that it is always making a
loud noise whenever I turn it on. Also, it cannot be pushed
easily. When I called your hotline to ask for help on Monday,
your staff was not willing to tell me what to do. I would like to
know why he behaved like that. I also require either an
exchange for a new one or a full refund. Let me know your
decision. Thank you.”
Write a reply letter. You should write at least 120 words.
Dear Mrs. Browns,

Thank you for your email of May 10th. I am so sorry to
hear that you are not satisfied with the vacuum cleaner
which you have recently bought from our electric shop. I
am writing to answer your questions.
Our staff was not willing to tell you what to do because he is
new in our shop. He is still not good at dealing with complaints
from customers. I have talked to him and please accept his
sincere apology. We will train him to be more professional.
Regarding your requirement, I am afraid we could not give you
a full refund. It is not our policy. Instead, I would like to
exchange a new vacuum cleaner for you. It would be great if
you could bring it to the shop by May 20th.
If you need any further information, do not hesitate to
contact me.
Yours sincerely,
1. Your partner is traveling from another country by plane for

a meeting. You have arranged the airport pickup, hotel
accommodation and planned his/her meetings. Write a
letter to your partner. In your letter,
– Say when and where you will meet him/her

– Explain where he/she will stay
– Tell him/her about the other arrangements you made.
Dear Mr. Smith,
My name is Agatha Browns. I have arranged the airport

pickup, hotel accommodation and planned your meetings. I
am I am writing to give you some information about that.
I will meet you at Tan Son Nhat Airport at 8 a.m. on Thursday

1st May, 2022. I will wait for you at Gate No.1. You could call
me on 203857676 when you arrive.
You will stay at The Victory Hotel at 123 Nguyen Thi Minh
Khai Street. It is a five-star hotel. It has got the best view of
the city from the top. It is also near the meeting venue.
I would like to inform you about some other arrangements I

made for you. You will travel by taxi. My company will cover
the fees. Regarding meals, you will have breakfast at the hotel.
However, lunch and dinner will be served in a famous
restaurant in the city center. I hope you would feel happy with
that.
Thank you very much for joining the upcoming meetings.

Yours sincerely,
Đề luyện tập:
1. You have received a letter from Louis Kent, the admissions
officer at a university you have applied to, telling that you have
been accepted. Read part of the letter below and write a reply
to him.
We are pleased to inform you that you have been accepted at
our university. We would like you to let us know whether you
will be attending or not. We normally reserve a place in the
university accommodation for students like you. As you might
know, these places are only available for a limited time.
Therefore, could you please tell us if you would like us to
reserve it for you or not? We will also be able to offer you some
financial aids. Please inform us if you need the aids as soon as
possible. Thank you.
2. You recently bought a children’s toy online and you noticed
that it was not working properly. Write a letter to the
manager of the toy company to complain about it. Include
the following in your letter:
– What was the problem?

– What did you do about it?
– How did you feel?
3. You enjoyed a holiday organized by a tour company. Write a

letter to the manager and praise the tour guide who
accompanied you on the journey. In your letter
– Give the details of your holiday

– Explain what the tour guide did that was special and
helpful
– Suggest how the manager may reward the tour guide.
4. You recently noticed a local restaurant that was offering a

part-time job.
Write a letter to the restaurant’s manager. In your letter,
– explain that you would like to apply for the job
– give some details of any relevant experience that you have
– specify the days and times that would suit you
5. You are doing an evening course. Write a letter to the

principal of your school and explain that the course that you
are taking is slightly different in the way it is delivered from
what the school offered. In your letter
– provide the details of the course

– explain what the problem is
– give some suggestions to fix the problem.
6. You and your family have just come back from a holiday
staying in a rented apartment overlooking the sea. The
apartment was very unsatisfactory.
Write a letter of complaint to the manager of the agency from
which you rented the apartment. In your letter,
– give details of the things that were unsatisfactory
– explain the reactions of the members of your family
– ask the manager what he/she is going to do about the
situation

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TASK 1

1. You are a member of Students’ World, an online group

If you need any further information, do not hesitate to

2. You have just received an email from one of your customers.

Dear Mrs. Browns,

1. Your partner is traveling from another country by plane for

– Say when and where you will meet him/her

Dear Mr. Smith,

My name is Agatha Browns. I have arranged the airport

I will meet you at Tan Son Nhat Airport at 8 a.m. on Thursday

I would like to inform you about some other arrangements I

Thank you very much for joining the upcoming meetings.

– What was the problem?

3. You enjoyed a holiday organized by a tour company. Write a

– Give the details of your holiday

4. You recently noticed a local restaurant that was offering a

5. You are doing an evening course. Write a letter to the

– provide the details of the course

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