PERSONAL DETAILS

DEEPA VASUDEVAN
GENDER : Female
DOB : 09-10-1995
Nationality : Indian
DESKTOP ENGINEER Languages Known : English & Tamil
.

To enter an esteemed organization which offers good

opportunities to utilize and develop my skills for the development of
organization and growth of my career. CONTACT

+91-9578249312

[email protected]
Professional Experience - Currently working as, a System
Administrator for TCS, from Jun’17 to till date. EDUCATION
IT Certifications - Configuring windows devices (70-697) and ITIL
Foundation. 2013 – 2017 : Coimbatore
Institute of Technology
B.E - Electronics &
Ticketing - Tools: SM9, Cherwell
Communication Engg - 82.6 %
Application Repackaging – Tools : SCCM , Admin Studio ,Install Rite,
Notepad ++ , Orca , PsExec , Recast Right Click Tools , Vbsedit , CMTrace. HSC - 2013 – 89.4 %

SSLC - 2011 – 94.4 %

EXPERIENCE

SKILLSET
⮚ 5 Years’ experience in Systems Administration, Technical Support /

Troubleshooting in Windows and Red Hat Linux.· 1. Windows System

Administrator
⮚ Expertise in doing the Linux / Windows patching and performing the basic
2. RedHat Linux
Linux troubleshooting and analyzing Linux patch compliance issues. Troubleshooting & Linux
patching.
⮚ Handling various software and hardware problems, detecting the reason of
3. Desktop,Printer & Remote
malfunctioning and resolving various problems in Windows Operating System. support.

⮚ Exceptional work ethic routinely uses the available time to solve organizational 4. Windows OS installation
and troubleshooting, IT
problems, ability in multi-tasking and timely completion of all assignments.
Hardware support
⮚ Designing a backup strategy, ensuring scheduled / unscheduled backups as 5. Symantec Endpoint
Protection.
per the backup plan.
6. Domain Migration,
⮚ Application Recreation and deployments through SCCM (Microsoft Endpoint Symantec Encryption
Desktop PGP (Pretty Good
Configuration Manager Console) Privacy).

⮚ Acquiring the Windows Security patches on every month and deployments 7. Application recreation,
customization and
through SCCM
deployments .
⮚ Installing and configuring Microsoft Outlook for mailing, configuring antivirus
and firewall and file server(Share path).
 TECHNICAL SUPPORT & TROUBLESHOOTING

⮚ Installation and maintenance of all systems in the client environment

⮚ Installing and configuring network printer and other software / hardware devices.

⮚ Apply OS patches and upgrades on a regular basis for Non-Managed SCCM Machines and Linux Workstations.

⮚ Monitoring and Maintaining Commvault Backup Environment for Clients and ensure backup compliance is achieved on monthly basis.

⮚ Building, configuring and troubleshooting of Client hardware (Laptop / Desktop / Workstation). Supported remote site using

Microsoft Remote Desktop.

⮚ Proficient procedure of recovering data from Laptop or Desktop in the event of HardDisk

failure with 80 % Recovery success rate.

⮚ Ensuring that support calls are logged and handled effectively and efficiently· Implementing effective

customer support systems, helpdesk and their management. Good knowledge Hardware.

⮚ Handling SCCM server for PXE boot OS deployment.

⮚ Handling SCCM Test server for application recreation in different approach and tested the application in test machine.

⮚ Handling SCCM Console for creating the application and deployed the application to all client PC’s in domain.

⮚ Configuration and troubleshooting of application which we have deployed through SCCM

⮚ Handling Symantec Endpoint Protection / PGP installing and troubleshooting in windows.

⮚ Cisco VPN Connection troubleshooting and managing console.

⮚ Involved Symantec Endpoint protection upgrade activity in test server.

⮚ Involved with planning and implementation of low to medium risk changes on user profile.

⮚ End to end ownership of tickets including regular updates to the service management system and
information requests from 3rd party vendors if required.

⮚ Manage and resolve problems assigned by level1 or operations via trace system

⮚ Performing Root cause analysis for unknown issues and finding the possible solution or workaround to run the business

smoothly.

⮚ Preparing technical documents on known issues and sharing to the team to achieve the resolution in short time.
⮚ Conducting knowledge sharing sessions on top issues to help the team associates to achieve first call resolution.

⮚ Performing the ticket analysis to achieve the service level agreement.

⮚ Recreate the packing in different manner or created the customization whenever required.

⮚ Basic Knowledge in MAC OS and application recreation using self services.

APPLICATION PACKAGING

⮚ Acknowledge Work Order Request , Review application media and Package Request Form document

⮚ Source testing based on the install instruction document. Coordinate with Application owner for any clarification

⮚ Packaging the applications in accordance with the Customer's standards and specifications

⮚ Create updates to existing Application Packages (e.g., configuration changes).

⮚ Ensure that delivered packages meets customer standards.

⮚ Proactively communicate with Application Package requestors throughout the packaging process to ensure the requestor

is kept informed of progress and that issues are resolved in a timely manner..

⮚ Provide awareness to requestor's to request packaging request via standard process

⮚ QA checklist followed for performing Quality Assurance in line with best practice.

⮚ Integration the Package to SCCM on to environment

⮚ Following successful completion of the Quality assurances test, perform UAT for packaged application on the machines provided by
Application requestor

⮚ Proactively manage and archive an Application repository

⮚ Make necessary modifications to the Application Package (If an Application Package fails the QA Tests) and repeat the quality
assurance tests until the Application Package passes the QA test.
⮚ If UAT fails, then the work order request will be reopened. The packager has to fix the issues.

⮚ Provide access to specific drives and groups which is required for packaging the application.

⮚ Provide timely response and solutions for application issues

⮚ Provide Software and Software licenses for Application Packaging.

⮚ Montoring the deployments status after deployed the application/package and updated the status to customer if we find any issue to
resolve that issue at earliest.

⮚ Preparing technical documents on each & every application / package for future reference.

⮚ I have knowledge on VB , Batch and basic Powershell scripting.