User

1. Carol turned her voicemail off, but now she wants to turn it back on. How does
she do this?
*
3 points
Dial 1626
Dial 1626 and then press 1
Dial 1616
Regiggle the smurf array, perform a hard reset and add 2 kronks
In Microsoft Word, _______ provides options to switch between Normal, Web Layout,
Print Layout, Outline and Reading Views.
1 point
Standard tool bar
View Buttons
Formatting tool bar
Tab stop
In Microsoft Excel , Ctrl+ down arrow key leads to _____________ cell movement on
spreadsheet.
*
1 point
End of column
One cell Left
End of row
One cell right
In HTML, ______________ is at the bottom of the page and usually contains
disclaimers, copyright information etc.
*
1 point
Header area
Body of the page
Menu bar
Footer area
Mr r, Mr x and Mr Y alone can complete a work in 10, 12 and 15 days respectively.
In how many days can the work be completed, if all three work together?
*
1 point
4 day
3 days
5 days
8 days
An example of Full Duplex communication channel
*
1 point
Radio Broadcasting
Walkie-Talkieption 2
Television Broadcasting3
Telephone conversation
Which of the following does not belong to the group?
*
1 point
UNIX
WINDOWS
MS-DOS
FIREWALL
Which of these short codes are used for tinkering with your voicemail? Tick all
that apply.
*
1 point
1616
1626
43430
#67#
*100*7#
A and B
C and D
C only
What is the shortcode used to turn your voicemail off
Correct Answer(s)
*
3 points
1626
1616
43430
#67#
3636
*100*7#
Aman wants to know the IMEI of his phone. He has the phone in front of him. What's
the quickest way for him to find out?
*
4 points
Dial *#06#
Ask an agent
Go and dig out the old box for his phone
None
You can find out the IMEI of your phone by dialing #06#
5 points
True
False
You have to dial 433 to access your voicemail
3 points
True
False
Which number do you have to dial to get your voicemail?
4 points
443
444
442
445
xx wants to have his phone ring for 25 seconds before it goes to voicemail. What
should he dial to change it to this?
*
4 points
**61*443*10*25#
**61*444*10*25#
**62*443*10*25#
**61*442*10*25#
How do you change the number of seconds your phone rings before going to voicemail?
*
4 points
You can't
Dial **61*443 *10*amount of seconds# and ring it.
Go to giff.ly/ringertime
What do you need to dial to change your SIM PIN1?
*
5 points
**04*oldpin*newpin*newpin#
**024*oldpin*newpin*newpin#
**042*oldpin*newpin*newpin#
**034*oldpin*newpin*newpin#
**04*oldpin*oldpin*newpin#
Recap question: Oarol is trying to send an MMS to her friend, but it's not working.
Which of the following could be the reason why it's not sending? Tick all that
apply.
*
1 point
She doesn't have enough credit
Her phone settings aren't correct
There isn't enough reception near her
Her goodybag has expired
The dingy field is misaligned
A,B and C
A,B and D
Recap question: Amina is trying to get her MMS to send. She's already made sure her
settings are fine, what is the most likely reason for them failing to send?
*
5 points
She doesn't have any credit
Her goodybag has run out of MMS allowance
Her smurf array need to be rejiggled.
Recap question: Which of these options will not be helpful in solving Amen's
problem? Amen: My phone won't send texts. What should I do?
*
5 points
Manually update your settings
Check the masts in your area. Go to giff.ly/ggservice and see if there is a
problem.
Try a manual roam
Try turning your phone on and off again
Recap question: Will texting "settings" to 43430 help solve a problem with texts?
*
5 points
No
Yes
Recap question: How long does it take your goodybag to be put on your account after
purchasing?
*
5 points
couple of minutes
Up to 24 hours
Up to 48 hours
Recap question: Sarol bought a goodybag 30 minutes ago, but it's not on his account
yet. What should he do?
*
5 points
Sit tight, it can take up to 24 hours
Contact an agent
Ask an educatorption 3
Recap question: It takes up to 24 hours for a goodybag to be applied to your
account after purchase.
*
5 points
True
False
An IP address is best defined as:
*
1 point
An IP Address is a unique number consisting of 4 parts separated by dots (e.g.:
217.247.84.89) associated with every system connected to a network.
Internet Provider Address. The address of a company that provides individuals and
other companies access to the Internet.
The location of Internet Packets is measured in kilobytes on a network.
All of the above.
Malware is best defined as:
*
2 points
A computer program designed to protect the operating system from viruses.
Microsoft Arithmetic LAN software. The software runs in the background of any
Windows-based computer system used to manage network connections.
Software designed to infiltrate or damage a computer system without the owner's
informed consent.
None of the above.
Which one of the following best defines the term Operating System?
1 point
The software that allows computer users to run applications with the hardware of a
specific system. Microsoft Windows® or Apple Computer's MacOS® are examples of
operating systems.
The master control program manages a computer's internal functions and provides a
means of control to the computer's operations and file system.
The software that manages the hardware and software interface of a computer.
All of the above.
Which one is not an output device?
*
1 point
Monitor
Modem
Keyboard
Printer
One MB is equal to:
*
1 point
One thousand bytes
1 billion bytes
The amount of RAM in every computer
1024KB
Select the 3 graphics files from the list below:
*
2 points
Untitled.nfo
Untitled.jpg
Untitled.bmp
Untitled.ogg
Untitled.tiff
A,B,E
B,C,E
A,D,E
Select the URL from the list below:
*
3 points
[email protected]
Http://www.yahoo.com
D:\downloads\standard
192.168.0.1
Which of the following programs is not an email client:
*
1 point
Microsoft Outlook 2003
Windows Live Mail
Mozilla Firefox
Outlook Express 6
aol
A modem is best defined as:
*
1 point
A device that allows you to connect your PC to an internet service.
A piece of computer software that is used to browse the web. (e.g: internet
explorer)
An interconnected group of computers.
A program that prevents other people on the Internet from accessing your computer
and your files.
What is the shortcut for PASTE?
*
1 point
Ctrl + P
Ctrl + V
Ctrl + C
Caps Lock + V
Which is not an operating system?
*
1 point
DOS
Windows
MS Word
LINUX
What does "www" stand for?
*
1 point
Wide World Web
Winding Web World
World World Web
None of the above
What is this computer component?
*
1 point
Captionless Image
Video Card
RAM
Network Interface Card
Sound Card
What is this computer component?
*
1 point
Captionless Image
RAM
CPU
Hard Disk
Motherboard
What is the function of this device?
*
1 point
Captionless Image
It performs all the arithmetic and logical operations of the computer.
It is a very high-speed short-term storage that the CPU uses to store information
temporarily. After the computer is turned off, any data stored will be lost.
It is used to store large amounts of data in a computer system; data is retained on
this device even when the computer is turned off.
It is used to generate and output images onto the display.
Bandwidth:
*
1 point
The speed at which data can be transferred from the server to the client
A measurement of how much information can be carried in a given period (usually a
second) over a wired or wireless communications link.
A unit of information or computer storage is equal to one billion bytes.
None of the above.
Download:
*
1 point
A unit of information or computer storage is equal to either 1,024 bytes (2 to the
10th power) or 1,000 bytes (10 to the 3rd power), depending on the context.
When you transmit data from your PC to another computer.
A local area network that uses high-frequency radio signals to send and receive
data over short distances.
When data is received on your PC. This includes, but is not limited to, viewing web
pages, receiving an e-mail, watching videos, getting movies, getting music and
email attachments.on 4
Ping:
*
1 point
A measurement of data transferred to your local station from a specific network
source.
A computer network tool is used to test whether a particular host is reachable
across an IP network; it is also used to self-test the Network Interface Card (NIC)
of the computer.
A sound used for testing your computer speakers.
None of the above.
Which operating system was the successor to Windows 98?
*
3 points
Windows Vista
Windows XP
Windows ME
Windows CE
Windows 2000
Which of the following is not an internet browser?
*
1 point
Safari
Maxthon
Slim
Thunderbird
The Internet was invented by:
*
1 point
Bill Gates
The US Department of Defense
The Japan Department of Defense
The Germany Department of Defense
Bones1: What is the difference between a router, switch, and hub?
1 point
Bones2: A printer prints faded words, low-quality images, and ink smudges. How do
you fix it?
2 points
Bones3: What are the lights on a modem/LAN card? What do they mean?
1 point
Bones4 : Name the different types of firewalls.
1 point
ChatGPT

Dial 1626
View Buttons
End of column
Footer area
4 days
Telephone conversation
FIREWALL
1616, 1626
1616
Dial *#06#
True
True
443
**6144310*25#
Dial **61*443 10amount of seconds#
**04oldpinnewpin*newpin#
A, B, and C
Her goodybag has run out of MMS allowance
Try a manual roam
Yes
couple of minutes
Sit tight, it can take up to 24 hours
True
An IP Address is a unique number consisting of 4 parts separated by dots (e.g.:
217.247.84.89) associated with every system connected to a network.
Software designed to infiltrate or damage a computer system without the owner's
informed consent.
The software that allows computer users to run applications with the hardware
of a specific system. Microsoft Windows® or Apple Computer's MacOS® are examples of
operating systems.
Modem
1024KB
Untitled.jpg, Untitled.bmp, Untitled.tiff
Http://www.yahoo.com
Mozilla Firefox
A device that allows you to connect your PC to an internet service.
Ctrl + V
MS Word
Wide World Web
Video Card
Network Interface Card
It performs all the arithmetic and logical operations of the computer.
A measurement of how much information can be carried in a given period (usually
a second) over a wired or wireless communications link.
When data is received on your PC. This includes, but is not limited to, viewing
web pages, receiving an e-mail, watching videos, getting movies, getting music and
email attachments.on 4
A computer network tool is used to test whether a particular host is reachable
across an IP network; it is also used to self-test the Network Interface Card (NIC)
of the computer.
Windows ME
Thunderbird
The US Department of Defense
Router: Connects multiple networks together and routes data packets between
them. Switch: Connects devices within a single network and forwards data only to
the device it is intended for. Hub: Connects multiple devices within a single
network and broadcasts data to all connected devices.
Clean the printhead, replace ink cartridges, adjust print settings.
The lights on a modem/LAN card indicate the status of the connection, such as
power, activity, and network connectivity.
Types of firewalls: Packet-filtering firewall, Proxy firewall, Stateful
inspection firewall, Next-generation firewall.