January 2024

P/C Commercial Underwriting Workbench

Eric Weisburg, Martin Higgins, and Rachel Kelly
January 2024

P/C Commercial Underwriting Workbench

Eric Weisburg, Martin Higgins, and Rachel Kelly

Table of Contents
Summary and Key Findings .................................................................................................... 3
Introduction .............................................................................................................................. 4
Methodology ........................................................................................................................ 4
The Rise of the Workbench ..................................................................................................... 5
Strategic Considerations ......................................................................................................... 8
Components and Capabilities ............................................................................................ 9
Prominent Providers............................................................................................................... 11
Traditional Underwriting Workbenches........................................................................... 11
Low-Code/No-Code Workbench Solutions .................................................................... 31
Conclusion .............................................................................................................................. 36

List of Figures
Figure 1: AdvantageGo Differentiating Capabilities ......................................................... 11
Figure 2: Appian Differentiating Capabilities ..................................................................... 13
Figure 3: Artificial Labs Differentiating Capabilities ........................................................... 14
Figure 4: Cytora Differentiating Capabilities ...................................................................... 16
Figure 5: Federato Differentiating Capabilities .................................................................. 17
Figure 6: Insillion Differentiating Capabilities .................................................................... 19
Figure 7: Insurance Quantified Differentiating Capabilities ............................................. 20
Figure 8: Insurity Differentiating Capabilities ..................................................................... 22
Figure 9: IntellectAI Differentiating Capabilities ................................................................ 24
Figure 10: Kalepa Differentiating Capabilities.................................................................... 25
Figure 11: Majesco Differentiating Capabilities ................................................................. 27
Figure 12: Mea Differentiating Capabilities ........................................................................ 28
Figure 13: Send’s Differentiating Capabilities .................................................................... 30
Figure 14: Innoveo Differentiating Capabilities ................................................................. 32

© 2024 Datos Insights or its affiliates. All rights reserved. 1

P/C Commercial Underwriting Workbench

Figure 15: Mendix Differentiating Capabilities................................................................... 34

List of Tables
Table A: Major Functions of the Underwriting Workbench ................................................. 9
Table B: Underwriting Workbench Differentiating Capabilities ....................................... 10

© 2024 Datos Insights or its affiliates. All rights reserved. 2

P/C Commercial Underwriting Workbench

Summary and Key Findings

Underwriting workbenches are platforms that streamline the underwriting process for
commercial property and casualty (P/C) insurance by integrating various data sources,
tools, documents, and systems into a single user interface. This report reviews trends in
modern underwriting workbenches, discusses their typical and differentiating capabilities,
and profiles 12 stand-alone underwriting workbench solutions from AdvantageGo,
Appian, Artificial Labs, Cytora, Federato, Insillion, Insurance Quantified, Insurity, IntellectAI,
Kalepa, Majesco, Mea, and Send, as well as two low-code/no-code solutions from Innoveo
and Mendix.

The key findings of this report are as follows:

• Industry trends, such as increasing competition, growing complexity, rising regulation,

and an aging workforce, have driven the development of underwriting workbenches
that offer faster delivery, higher-quality risk assessment, and improved collaboration
with producers and the broader underwriting team.

• Underwriting workbenches can be implemented for various use cases—such as new

business, renewals, and endorsements—and multiple lines of business, including large
commercial and specialty.

• When considering implementing an underwriting workbench, insurers have several

things to consider. These include configuring functionality within an existing policy
administration system (PAS), acquiring a stand-alone workbench, acquiring a PAS add-
on module, or building a workbench. Low-code accelerators can assist insurers that
choose to build a workbench.

© 2024 Datos Insights or its affiliates. All rights reserved. 3

P/C Commercial Underwriting Workbench

Introduction
Increasing competition, growing complexity, rising regulation, and an aging underwriter
workforce are putting pressure on commercial P/C insurers. In response, insurers are
turning to underwriting workbenches. These platforms streamline the underwriting
process to improve underwriter productivity, quality, and collaboration by integrating
various data sources, tools, documents, and systems into a single user interface.
Underwriting workbenches can also leverage artificial intelligence (AI) and automation to
assist underwriters in making faster and better decisions.

Beyond providing benefits such as faster delivery, higher-quality risk assessment, and
better collaboration, insurers can deploy underwriting workbenches for various use cases
and business classes, such as new business, renewals, endorsements, commercial
property, commercial liability, and cyber insurance.

This report reviews the trends in modern underwriting workbenches and their typical and
differentiating capabilities. It also profiles 12 stand-alone underwriting workbench
solutions from AdvantageGo, Appian, Artificial Labs, Cytora, Federato, Insillion, Insurance
Quantified, Insurity, IntellectAI, Kalepa, Majesco, Mea, and Send, as well as three low-
code/no-code solutions from Innoveo and Mendix.

Methodology
This report is based on interviews with prominent providers, conversations with industry
CIOs about technology needs and market gaps, and secondary research across public
domain sources such as vendor websites and press releases. It is intended to provide a
representative rather than an exhaustive list of prominent providers.

© 2024 Datos Insights or its affiliates. All rights reserved. 4

P/C Commercial Underwriting Workbench

The Rise of the Workbench

Several industry trends and challenges have increased the relevance of underwriting in
commercial P/C insurance:

• Increasing competition: The P/C insurance market is highly competitive and dynamic,
with new entrants, products, and customer expectations. Insurers need to differentiate
themselves by offering superior underwriting services, such as faster turnaround times,
more accurate pricing, and better risk selection.

• Growing complexity: The P/C insurance industry is facing more complex and diverse
risks. Insurers need to access and analyze more data and information from various
sources, such as data science teams, third-party providers, social media, and other
public data sources, to assess these risks effectively.

• Rising regulation: Underwriting workbenches make it easier for underwriters to comply

with new rules and changing requirements by centralizing tools and data, providing
guidance, and automating tasks. This enables underwriters to do their jobs more
quickly and accurately amidst growing regulatory complexity.

• Aging workforce: Many experienced underwriters are retiring or leaving the industry,
creating a talent gap. Insurers need to attract and retain new talent, as well as transfer
the existing workforce’s knowledge and skills. More modern technology can help with
both issues.

Underwriting workbenches can help insurers address these challenges and achieve three
key benefits:

• Faster delivery: Through accelerating risk assessment and pricing, underwriting

workbenches can reduce underwriting cycle time. Workbenches automate repetitive
and manual tasks, such as data entry and incomplete submission follow-up, and
provide third-party data and insights at the point of interaction, freeing underwriters to
focus on more value-added activities. By automating triage, they ensure that only the
most qualified submissions are processed.

• Higher-quality risk assessment: Underwriting workbenches can ensure that only

complete submissions are evaluated and that all necessary data is easily available for
underwriter consideration. By providing data-driven insights, recommendations, and
feedback to underwriters, they can help limit premium leakage.

© 2024 Datos Insights or its affiliates. All rights reserved. 5

P/C Commercial Underwriting Workbench

• Enhanced collaboration: Underwriting workbenches facilitate improved coordination

among underwriters, agents, and other distribution partners by enabling the sharing of
data, documents, and notes across the workbench platform. This promotes
transparency and efficiency in the underwriting process from quote to bind and
beyond.

Underwriting workbenches can be implemented for various use cases in the P/C insurance
industry:

• New business: Underwriters can use underwriting workbenches to manage new

business from intake to issue. Workbenches can automate submission triage, routing,
and prioritization, as well as data extraction, enrichment, and validation, and serve the
risk assessment, pricing, and quoting stages with rating engines, risk models, and
scenario analysis tools.

• Renewals: Underwriting workbenches can support underwriters in handling renewal

business, from notification to issue, by automating the renewal identification,
notification, and follow-up, as well as the data refreshment, verification, and
comparison. They can also support the renewal evaluation, negotiation, and binding
stages by providing renewal analytics, benchmarking, and optimization tools.

• Endorsements: Underwriting workbenches can help underwriters manage

endorsements, from request to issuance. They can automate endorsement
identification, validation, and approval, as well as data updates, calculations, and
documentation. They can also support the endorsement review, confirmation, and
issuance stages through endorsement impact analysis, comparison, and tracking tools.

Underwriting workbenches can be applied to various classes of business in the P/C

insurance industry, depending on the needs and preferences of the insurers. However,
some business classes might benefit more than others. The following three business
classes would benefit the most from underwriting workbenches:

• Commercial property: Underwriting workbenches can support underwriters in handling

complex commercial property risks requiring extensive data collection, analysis, and
modeling. They can also help underwriters deal with dynamic market conditions that
affect property values, exposures, and losses.

• Commercial liability: Underwriters managing diverse commercial liability risks that

involve multiple coverages, limits, and deductibles would benefit from an underwriting

© 2024 Datos Insights or its affiliates. All rights reserved. 6

P/C Commercial Underwriting Workbench

workbench. They can also help underwriters cope with emerging liability issues that
pose new risk assessment and pricing challenges.

• Cyber insurance: Evolving cyber risks that demand specialized data sources, tools, and
expertise are well-suited to underwriting workbenches. Workbenches can also help
underwriters adapt to changing customer demands that require customized cyber
solutions.

© 2024 Datos Insights or its affiliates. All rights reserved. 7

P/C Commercial Underwriting Workbench

Strategic Considerations
Insurers have several options when considering implementing an underwriting workbench
solution. These include configuring functionality in a policy system, acquiring a stand-
alone workbench, acquiring a PAS add-on module, or building a workbench. When it
comes to building a workbench, low-code approaches may provide acceleration:

There are four key areas for insurers to consider when evaluating these options:

• Supporting multiple PASs: A stand-alone underwriting workbench can fit into an IT

strategy seeking to centralize and manage underwriting rules and processing for
insurance products supported across multiple back-end PASs. Positioning the
underwriting workbench in “front” of multiple policy systems supports account
underwriting, simplifies the work environment with a “single pane of glass,” and
supports enterprise-wide rules and thresholds in a single location within the
workbench.

• Simplifying the policy administration blueprint: Many insurers configure their policy
administration screens to accommodate their proprietary underwriting requirements,
creating complexity that may affect vendor support and the ability to accept upgrades.
A workbench can help insurers simplify PASs by migrating underwriting requirements
to the workbench, allowing for simpler upgrades, maintenance, and integration
support.

• Buy vs. build: Most insurers purchase underwriting workbenches, but some choose to
build them. Many internally developed solutions lack all the features provided by
vended workbenches, but they do address the immediate needs of the insurer. For
insurers pondering whether to buy or build, Datos Insights’ report Insurance Core
Systems: Buy or Build? identifies the critical considerations to evaluate.1

• Use of low-code platforms: Low-code platforms are an option to accelerate underwriting

workbench development. A low-code approach involves visual, model-driven
development, enabling faster delivery with less coding. Some low-code vendors
provide ready-made components and integrations purpose-built for core insurance,
including underwriting. Leveraging a low-code platform can mean quicker
implementation, greater business-user participation for enhancements, reduced long-
term cost, and increased flexibility to adapt as needs change. Though some coding

1
See Datos Insights report Insurance Core Systems: Buy or Build?, April 2019.

© 2024 Datos Insights or its affiliates. All rights reserved. 8

P/C Commercial Underwriting Workbench

resources are still required, a low-code approach reduces complexity, helping teams
focus on maximizing business value. When considering buy vs. build, insurers should
weigh whether a low-code platform can achieve faster time-to-value.

Components and Capabilities

Underwriting workbenches have evolved considerably since Datos Insights’ last review of
this space in 2019. In addition to nonfunctional advances in configuration and delivery as
Software-as-a-Service (SaaS) solutions, heightening competition is driving solution
providers to differentiate their offerings with digital and data capabilities. Some
workbenches are implementing generative AI, creating another element of differentiation
via a development that promises to deliver significant value to underwriting teams.

The tables below outline capabilities that insurers can expect from workbench solutions.

Table A shows workbench capabilities that are essentially table stakes—all competitive
workbench providers must provide these capabilities at a minimum.

Table A: Major Functions of the Underwriting Workbench

Major function Description

Application Submits application via paper, email, or web to the underwriter for
submission review

Data enrichment Use of internal and third-party data and modeling insights to
augment information received in the submission

Diary/notes Capture of diary/notes related to submission and risk assessment

Quote management Supports persisting multiple quotes for the same customer to
perform what-if and other types of analysis

Documents/attachme Automatically sends documents and letters to the appropriate parties

nts when certain events occur

Underwriting rules Rules that enforce eligibility criteria, underwriting standards, or

product requirements, as well as govern workflow

Renewals Automatically pulls policies before effective dates for renewal or

routes policies to underwriters for review

© 2024 Datos Insights or its affiliates. All rights reserved. 9

P/C Commercial Underwriting Workbench

Major function Description

Rating/PAS Supports API integration to external rating and core systems

integration

Source: Datos Insights

Table B highlights differentiating capabilities—essentially, areas in which some vendors

have made further investments to develop their underwriting workbench offerings. Some
of these differentiating capabilities, such as document ingestion and third-party data and
analytics, are available for an additional cost and may be offered independently of the
workbench.

Table B: Underwriting Workbench Differentiating Capabilities

Major Function Description

Broker/agent portal Provision of a secure external user interface for use by agents and
brokers

Document ingestion Intelligent extraction of text from emails, applications, statements

of values, loss runs, etc., into digital format

Portfolio analysis Provides key performance indicators and analytics to allow for
portfolio-level optimization

Triage/prioritization Assesses submissions to determine the desirability and urgency of

the submission

Analysis worksheets Configurable tools for performing and documenting underwriting

risk analysis and pricing

Workflow/collaboration Tools such as workforce management, messaging, chat, and

social media to support collaboration between underwriters and
between agent and underwriter

Submission clearance Process to confirm that submission was not previously received
from another source

Account underwriting Offers an account-level perspective with other lines of business

during underwriting

Proprietary data Provides proprietary data and analytics bundled with the platform

Source: Datos Insights

© 2024 Datos Insights or its affiliates. All rights reserved. 10

P/C Commercial Underwriting Workbench

Prominent Providers
The following profiles represent a sample of prominent providers in the underwriting
workbench space and span traditional workbenches and low-code/no-code solutions.

Traditional Underwriting Workbenches

Traditional underwriting workbench solutions are purpose-built to meet underwriter needs
by integrating various data sources, tools, documents, and systems into a single user
interface.

AdvantageGo
AdvantagGo, a Coforge company, offers a modular underwriting workbench that yields
insights based on data-driven events. It provides internal and external data at the point of
underwriting to support decision-making and provide a picture of risk.

Figure 1 shows the solution’s differentiating capabilities.

Figure 1: AdvantageGo Differentiating Capabilities

Underwriter Workbench

AdvantageGo
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Pricing: AdvantageGo’s pricing consists of an annual licensing fee calculated based on

the number of named users accessing the product.

© 2024 Datos Insights or its affiliates. All rights reserved. 11

P/C Commercial Underwriting Workbench

• Customers: The company lists its target market as Lloyd’s, Europe, and the U.S. Three
clients are live on the solution, all outside of North America.

• Differentiators: AdvantageGo notes its recently launched “Insurance Ecosystem,” which

is composed of “best of breed” vendors. The company uses these resources to provide
clients with an integrated, enterprise-wide solution, reducing the need for clients to do
this integration work themselves. In addition, AdvantageGo hosts an innovation forum
bringing together market players and thought leaders to ensure that the latest
technologies and market developments inform its products.

• Integrations: AdvantageGo’s integrations are largely facilitated via API, with some pre-
built. Kofax Communications Manager is the platform’s out-of-the-box document
production connector provider. The platform also includes a connector for Azure Blob
storage out of the box. The company currently integrates with WTW’s Radar for pricing
but can also link to other API-enabled pricing tools. AdvantageGo can integrate with
PASs as needed by clients.

Appian
Appian’s Connected Underwriting solution is a software application designed to
accelerate intake, triage, and clearance of submissions. Built on Appian’s low-code
automation platform, the solution provides a single application consolidating disparate
data sources, giving insurers a comprehensive view of the underwriting process. It uses
Appian‘s private AI features to ingest and extract data from documents aligned to Appian‘s
data fabric for complex, total automation.

In 2022, Guidewire included Appian in its PartnerConnect ecosystem, making it the first
low-code platform in the new “Experience Development Partners” category. In 2023,
Appian released pre-built no-code connectors across all Guidewire PolicyCenter,
ClaimCenter, and BillingCenter InsuranceSuite.

Figure 2 shows the solution’s differentiating capabilities.

© 2024 Datos Insights or its affiliates. All rights reserved. 12

P/C Commercial Underwriting Workbench

Figure 2: Appian Differentiating Capabilities

Underwriter Workbench

Appian
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Pricing: Pricing is based on a percentage of premium for the line of business on the
solution and application users.

• Target market and clients: Appian lists its target market as the midmarket commercial
P/C segment, with future expansion to other product lines. The company does not
disclose client counts, but publicly named North American insurer clients include CNA
Insurance and Pacific Life.

• Differentiators: Appian points to their comprehensive view of the underwriting process,

enabling underwriters to make decisions based on up-to-date information. The
company also points to its platform’s task automation capabilities and
hyperautomation as ways to streamline operations.

• APIs and Integrations: Appian’s solution includes pre-built integrations for DocuSign,
Iceye, Guidewire, OFAC, D&B, Salesforce, and Google Maps. ISO Electronic Rating
Content (ISO ERC), Betterview, Coherent, and SmartComm integrations are on its
roadmap. Appian provides low-code design objects and functions to integrate AI
functionality via Appian‘s Private AI strategy. These are available out of the box via
Google Cloud AWS and can also be hosted on-premises or in private clouds, including
Azure and Google Cloud. However, Appian recommends its managed AWS cloud
offering for the most advanced private AI features. The solution integrates with

© 2024 Datos Insights or its affiliates. All rights reserved. 13

P/C Commercial Underwriting Workbench

Guidewire PolicyCenter and SwissRe Magnum Go. It has experience integrating with
other PAS vendors, including Duck Creek, Sapiens, and FAST, via Appian‘s standard
out-of-the-box connector.

Artificial Labs
Artificial‘s workbench solution enables algorithmic, augmented end-to-end underwriting
for commercial insurers and brokers in the global insurance market. It handles data
ingestion, risk triaging, underwriting decision-making, and a workbench all in one. Artificial
places importance on the decision-making element of the platform and offers the ability to
codify complex underwriting appetite for commercial and specialty products. The platform
offers end-to-end underwriting rather than just one of these elements in particular.

Figure 3 shows the solution’s differentiating capabilities.

Figure 3: Artificial Labs Differentiating Capabilities

Underwriter Workbench

Artificial Labs
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Target market and clients: Artificial’s target market focuses on London market insurers
and brokers but also works with global insurance entities who wish to place business
into Lloyd‘s. The platform is line-of-business agnostic and can accommodate simple
and complex products. Artificial lists between eight and 10 clients live on the platform,
including one in North America.

© 2024 Datos Insights or its affiliates. All rights reserved. 14

P/C Commercial Underwriting Workbench

• Pricing: Pricing includes a configuration fee and an annual license fee per line of
business. For larger projects, the cost per line of business is scaled down.

• Differentiators: Artificial has developed a domain-specific programming language that

understands insurance terminology (e.g., limits, limit bases), which makes its platform
configurable and scalable at speed. The platform is API-first, enabling integration with
other solutions in the insurers’ and brokers’ ecosystems and easy data sharing.

• APIs and integrations: The Artificial platform is API-first in its development and structure.
Direct integrations to machine learning-based AI tools that support data extraction
from different documents are core to the platform’s capabilities. Partners can enrich
their underwriting information with data from both internal and external/third-party
providers. Product rating/pricing, rules, and scoring can be defined in the platform or
located within the partner‘s ecosystem and are easily integrated. Sharing data via API
with policy administration systems and other relevant internal platforms significantly
reduces rekeying.

Cytora
Cytora provides a configurable platform for commercial insurers to process risks. The
platform digitizes incoming risk, augments it with additional data sources, evaluates it
against multiple rules, including appetite and priority, and routes it to downstream systems
for automated or manual underwriting. The solution is SaaS-based, and all customers are
on a SaaS instance.

Cytora offers multitenant and single-tenant deployment. Proofs of concept and small
customers are deployed via multitenancy, and larger customers often opt for the
enterprise-ready option, in which customers get separate databases and cloud storage
buckets.

Figure 4 shows the solution’s differentiating capabilities.

© 2024 Datos Insights or its affiliates. All rights reserved. 15

P/C Commercial Underwriting Workbench

Figure 4: Cytora Differentiating Capabilities

Underwriter Workbench

Cytora
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Target market and clients: Cytora’s target market is small-to-midsize enterprises to large
commercial insurers. Cytora has 15 live clients on the solution; five are in North
America. The company netted seven new clients in 2022. Named clients include
Beazley, Starr, Markel, and Allianz.

• Pricing: Cytora’s pricing is based on a platform license fee with no user limits. There is
an additional usage fee that depends on the number of submissions processed.

• Differentiators: Cytora lists deep insurance industry knowledge that enables the
platform to respond to insurer challenges intuitively and thoughtfully as a key
differentiator. Underwriters also receive decision-ready risks that sit within appetite and
have a high propensity to bind. Cytora’s custom configuration enables the company to
deliver the maximum uplift in productivity and growth. The platform prioritizes risk and
filters out-of-appetite submissions so that underwriters only spend time on high-value
tasks requiring human input. The unique analytics layer provides insurers with multiple
types of actionable insights.

• APIs and Integrations: Cytora offers multiple APIs—a configuration API to build customer
workspaces and target schemas, an ingestion API for processing incoming information,
enrichment APIs to integrate with internal data sources, an exception-handling API, and
an output API to return information to customers. Integrations include a wide range of

© 2024 Datos Insights or its affiliates. All rights reserved. 16

P/C Commercial Underwriting Workbench

data and insight providers in commercial lines. Data visualization is native to the system
via Cytora’s data analytics module. Target schemas, including ISO, can be encoded into
the platform. The platform integrates with document creation systems, rating engines,
and policy administration systems via its output connector API or enrichment APIs.
Cytora uses its own AI models, which operate on top of base optical character
recognition technology.

Federato
Federato’s RiskOps Underwriting Platform provides underwriters with real-time insights
and tools for decision-making. Designed by underwriters for underwriters, RiskOps
delivers a modern workflow. The AI-infused solution offers embedded portfolio
management and optimization, enabling insurers to balance and grow their books of
business and maximize capacity and return on reinsurance.

Figure 5 shows the solution’s differentiating capabilities.

Figure 5: Federato Differentiating Capabilities

Underwriter Workbench

Federato
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Target market and clients: Federato reports its target market as being broad—from large
global insurance carriers to startup managing general agents (MGAs) and managing
general underwriters (MGUs). The solution is line-of-business agnostic and currently
supports all lines except health and life insurance. The company has between 10 and

© 2024 Datos Insights or its affiliates. All rights reserved. 17

P/C Commercial Underwriting Workbench

50 total clients. Publicly named clients include QBE North America, Insurate, Propeller
Bonds, Ledgebrook, Hawaiian Hurricane Group (Hyundai Marine & Fire Insurance), and
HDVI.

• Pricing: Pricing is fixed and typically based on the number of users, with
implementation and customizations included in the SaaS service fee.

• Differentiators: Federato reports it designed its platform based on more than 1,200
hours of in-depth interviews with underwriters and insurance executives as a key
differentiator. The solution offers the ability to track portfolio-level performance,
progress to goals, and course-correct as needed to adhere to an insurer’s unique
portfolio strategy. The federated GraphQL layer provides a common data structure at
the application layer, and a “single pane of glass” management enables underwriters
to rate, quote, and bind new and renewal business within the RiskOps underwriting
workflow with no need to visit an external rating engine or PAS. Federato notes that the
RiskOps platform can be deployed in as few as eight to 12 weeks.

• Integrations: Federato integrates with a number of submission intake and enrichment

solutions as well as industry-standard product definitions. The solution can integrate
with all major rating engines and policy administration systems as well as integrate with
and operationalize any AI models, whether they are built in-house, developed by a
system integrator, or commercially available.

Insillion
Insillion is a SaaS platform for sales and underwriting that connects to existing core
systems. Its underwriting workbench comes pre-integrated with Insillion’s omnichannel
digital portals generated via its underlying no-code platform.

Figure 6 shows the solution’s differentiating capabilities.

© 2024 Datos Insights or its affiliates. All rights reserved. 18

P/C Commercial Underwriting Workbench

Figure 6: Insillion Differentiating Capabilities

Underwriter Workbench

Insillion
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Target market and clients: Insillion currently targets Tier-2 and Tier-3 P/C insurers. It has
15 clients globally, none of which are in North America, and four were new in 2023.
Clients include AIG in India and Mitsui Sumitomo in India and Singapore.

• Pricing: Insillion charges an annual subscription per insurance product configured and
set up within the system.

• Differentiators: Insillion cites an API-first approach, a “plug-in” setup that enables

unlimited integrations with all data sources, and a “single product, multiple
configurations” architecture that reduces maintenance costs and increases market
agility.

• APIs and Integration: The platform has over 300 APIs (REST and JSON payloads) for all
functions between login and logout. There are APIs for rating, quote generation, bind,
issuance, endorsements, renewals, etc. Insillion’s front-end portals interact with the
back end via these APIs. The company integrates with data sources such as HazardHub,
ATTOM Data for property, and business owners’ policy products during proofs of
concept and for rating. Fifteen different PASs are integrated within various carrier
environments: NTT Data, TCS GENISYS, eBaotech, Sapiens, DXC, ESKA (MEA), AMAN
(MENA), TurnQuest (Africa), PST (SG), and Health Buzz. Document creation is available

© 2024 Datos Insights or its affiliates. All rights reserved. 19

P/C Commercial Underwriting Workbench

out of the box and can be configured per carrier; pre-integration with ISO is on
Insillion’s product roadmap.

Insurance Quantified
Insurance Quantified SubmissionIQ collects, organizes, and enriches information from
submissions to equip the underwriting workflow and downstream systems with insights
needed to prioritize, analyze, and write business. The company is a spinoff from Two Sigma
Investments and recently acquired Groundspeed Analytics, an insuretech company
focused on intelligent document ingestion and processing.

Figure 7 shows the solution’s differentiating capabilities.

Figure 7: Insurance Quantified Differentiating Capabilities

Underwriter Workbench

Insurance Quantified
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Target market and clients: The company lists its target market as P/C insurance carriers
and insurance MGAs in the U.S., covering multiple lines of business and coverages with
initial industry expertise around commercial transportation, professional liability,
construction, and property. The company notes that it has 40 live implementations of
its product across 20 clients.

• Pricing: Pricing includes a SaaS implementation fee and premium-based fees.

© 2024 Datos Insights or its affiliates. All rights reserved. 20

P/C Commercial Underwriting Workbench

• Differentiators: The company emphasizes its integrated experience that creates a single
environment for all underwriting end users as a differentiator. This approach aligns
users around a common data source and helps surmount the challenges of
collaboration and speed of doing business in a hybrid work environment. Its user-
friendly interface is intuitive and configured to a client’s business requirements. Third-
party data can be accessed in a timely way to enrich submission, and ingestion
requirements are built around the underwriting team’s needs, extracting only the
critical data required to complete submissions and rates. Insurance Quantified focuses
on providing iterative value, aiming to deliver its first workflow milestones within one to
two months while onboarding users in parallel within the first three to four months.

• APIs and Integration: The solution can integrate with external raters as needed. It has a
pre-built policy administration integration with Insurity ConceptOne, and AIM and IMS
integrations are pending. The company notes that all AI models used to ingest and
automate processes are homegrown and hosted internally.

Insurity
Sure Underwriting by Insurity is a cloud-native platform that streamlines underwriting via
its configurable rules engine, integrations with critical data sources, and workflow tools.
The company aims to reduce costs, enhance underwriting decision-making through
collaboration, data, and analytics, and provide a more responsive customer experience
throughout the underwriting process.

Figure 8 shows the solution’s differentiating capabilities.

© 2024 Datos Insights or its affiliates. All rights reserved. 21

P/C Commercial Underwriting Workbench

Figure 8: Insurity Differentiating Capabilities

Underwriter Workbench

Insurity
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Target market and clients: Insurity lists its target market as commercial, personal, and
specialty lines carriers, MGAs, MGUs, and program administrators of all tiers. It
supports commercial, personal, and specialty lines of business. Despite launching just
over a year ago, Insurity has two live clients on the solution and five ongoing
implementations. Pennsylvania Lumbermens Mutual is a listed client.

• Pricing: The pricing model includes a base license fee, which includes support, hosting,
and platform upgrades, a percentage of the gross written premium (GWP) from
business processed via the platform, and subscription tier (business, professional, or
enterprise). The subscription tier specifies the number of users, connectors, and
environments licensed. Add-ons are also available.

• Differentiators: Insurity lists a key differentiator of Sure Underwriting as having

configurable workflows, data views, and analytic dashboards with integration
capabilities to present all necessary information in a single place. The solution also
offers real-time updates in the browser, routine underwriting decision automation,
account-level underwriting, integrations via webhooks and APIs, and a low-code
Integration-Platform-as-a-Service orchestrator. Insurity Business Intelligence is also
included in the platform.

© 2024 Datos Insights or its affiliates. All rights reserved. 22

P/C Commercial Underwriting Workbench

• APIs and Integration: Sure Underwriting’s API-first platform enables data import from
third-party data providers, scoring engines, or other enterprise applications via REST
APIs. It can integrate with data enrichment systems for motor vehicle reports, loss
control, claims data, proprietary scoring engines and pricing tools, spreadsheet
generators, customer relationship management (CRM) tools, and ISO ERC for product
definitions. Its document management system is linked to the workflow, and while it
does not currently generate documents, it can receive them via API or drag-and-drop
functionality. The solution is PAS-agnostic and can integrate with multiple systems, as
well as various Insurity, third-party, and proprietary services, including AI services, and
perform additional actions within the workflows.

IntellectAI
IntellectAI is the insuretech and wealthtech of Intellect Design Arena, a publicly traded
global fintech. IntellectAI’s Xponent is an AI-powered, configurable end-to-end
underwriting ecosystem for commercial, specialty, and excess and surplus (E&S) lines that
nontechnical business teams can manage. The solution embeds traditional and generative
AI and data insights at various stages in the underwriting process with full traceability. It is
powered by the company’s proprietary eMACH (events, microservices, API, cloud-native,
and headless) architecture. Its no-code option caters to the needs of specialty and E&S
lines, enabling clients to create and implement custom user journeys and broker portals
quickly and offer new products and coverages.

IntellectAI’s Magic Submission, when integrated with Xponent, ingests, reads, dedupes,
validates, triages, clears, and prioritizes submissions from any channel and across
structured and unstructured documents for monoline and multiline submissions. The
platform enriches submission information for improved data quality via Risk Analyst and
provides account and location level risk/exposure insights with configurable alerts for
underwriter attention.

Xponent offers account-centric underwriting with more than 100 pre-built capabilities
across 15 lines for all stages of the underwriting process. It is highly configurable and can
be managed by nontechnical business teams. The platform offers user journeys and
personalization at an individual user or group level. The submission ingestion and data
solutions are also available separately from the Xponent underwriting workbench suite
and marketed as Magic Submission and Risk Analyst, respectively.

Figure 9 shows the solution’s differentiating capabilities.

© 2024 Datos Insights or its affiliates. All rights reserved. 23

P/C Commercial Underwriting Workbench

Figure 9: IntellectAI Differentiating Capabilities

Underwriter Workbench

Intellect AI
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Target market and clients: IntellectAI describes its target market as insurers, MGAs,
reinsurers, and wholesalers, Tier-1 through Tier-3, i.e., from under US$500 million in
direct written premium and one to three lines of business to over US$2 billion in direct
written premium and over six lines of business. It has over 35 clients globally and is
present in 59 countries. In North America, IntellectAI has two new implementations as
of Q3 2023, five current pilots, and 12 clients live with its underwriting products.

• Pricing: IntellectAI offers SaaS-model pricing based on licensing and calculated based
on annual GWP flowing into the workbench.

• Differentiators: A key differentiator is its comprehensive suite of pre-built AI solutions,

custom-configured for carriers’, MGAs’, and wholesalers’ unique needs across
commercial, specialty, and E&S lines, drawing on a variety of insurance-specific data
and large language models. Its traditional and generative AI solutions use proprietary
triangulation algorithms to derive insight from thousands of external and internal
sources, acting as a copilot to alert underwriters at key points in the decision journey.
Its solutions can handle monoline, multiline, and package within a single opportunity.
IntellectAI’s focus on “data and AI” as a platform with intelligent document- and data-
processing capabilities allows users to gain extra intelligence for specific tasks.
IntellectAI’s no-code variation caters to the needs of specialty and E&S lines by
enabling bespoke user journeys for different products and providing ease of adoption

© 2024 Datos Insights or its affiliates. All rights reserved. 24

P/C Commercial Underwriting Workbench

via real-time consumption of Excel raters. It enables rapid construction of custom

broker portals and speed to market for new products and coverages. Policy
administration capabilities are provided through a vetted partnership or integration.

• APIs and Integrations: IntellectAI’s platform APIs are RESTful APIs with JSON-based
request/response. All its products can be consumed via the user interface or headlessly
(i.e., without a front end). For its underwriting workbench APIs, IntellectAI provides
configuration and customization to map to existing systems (SOAP, XML). Integration
examples include ISO ERC for NCCI and non-NCCI states, thousands of disparate
external data sources for risk assessment, multiple external CRM, DCM, and policy
administration systems, including Duck Creek, Guidewire, DXC, Insurity, InsTech,
POINTIN, and InsureMo.

Kalepa
Kalepa feels that the future of AI in insurance will be built around making underwriters
successful. Its Copilot underwriting workbench focuses underwriters’ time on the highest
return-on-investment opportunities. It enables them to triage, prioritize, evaluate, and
select risk, empowering them to focus on the most high-value opportunities.

Figure 10 shows the solution’s differentiating capabilities.

Figure 10: Kalepa Differentiating Capabilities

Underwriter Workbench

Kalepa
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

© 2024 Datos Insights or its affiliates. All rights reserved. 25

P/C Commercial Underwriting Workbench

• Target market and clients: Kalepa lists its target market as U.S. commercial P/C carriers,
MGAs, and program administrators. Copilot supports all commercial P/C lines of
business and provides enhanced risk insights for specific lines of business, including
E&S, primary casualty, commercial property, commercial auto, workers’ compensation,
and management liability lines. Kalepa does not disclose current customer counts but
does note partnerships with Nationwide, Paragon Insurance, and Arch Insurance.

• Pricing: The solution operates on SaaS subscription pricing.

• Differentiators: Copilot lists its value to customers as a key differentiator, with insurers
typically experiencing combined ratio improvements exceeding 1,000 basis points.
Copilot can be deployed out of the box and perform all essential submission ingestion,
submission management, and risk analysis activities with an email forward. It leverages
various AI techniques to extract key insights from submission documents, power entity
resolution to identify the business in question, automate and accelerate workflows, and
deliver risk analysis.

• APIs and Integration: Copilot uses REST APIs to allow carriers to integrate with the
workbench. The solution natively integrates with a range of data vendors, providing
catastrophe and crime data, public records, property analytics, motor vehicle reports,
etc. It can ingest, analyze, and present data from any third-party data API. The solution
also has a full suite of APIs to power integrations to data visualization, business
intelligence, and modeling applications or carrier-produced scores. Copilot can
integrate with ISO ERC for ISO product definitions, with solutions like Ghost Draft and
InsuredApp for document generation, and with rating engines in core systems such as
Guidewire, Duckcreek, and Sapiens, as well as in-house solutions. Copilot also
integrates with PAS solutions, both homegrown and commercial, including Guidewire,
Duck Creek, Majesco, ClarionDoor, and Sapiens. Copilot’s APIs can integrate into AI
models and are integrated into the latest large language models, e.g., OpenAI’s GPT-4.

Majesco
Majesco Digital Underwriter360 is a cloud-native, SaaS underwriting workbench powered
by Majesco Digital1st. It is built to enhance underwriting efficiency and profitability for P/C
commercial and specialty carriers, MGAs, and MGUs.

Figure 11 shows the solution’s differentiating capabilities.

© 2024 Datos Insights or its affiliates. All rights reserved. 26

P/C Commercial Underwriting Workbench

Figure 11: Majesco Differentiating Capabilities

Underwriter Workbench

Majesco
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Target market and clients: Majesco lists their target market for Digital Underwriter360 as
North America, with strategic expansion into different geographies based on
opportunities. The platform supports all standard P/C lines of business, from
commercial auto, commercial general liability, commercial property, and commercial
package lines to business owners’ policy and workers’ compensation. Majesco
currently has two clients on its Underwriting360 platform.

• Pricing: Majesco’s Digital1st platform is subscription-based and offers several pricing

models, including flat-fee pricing, percentage of direct written premium pricing for
startups and greenfield businesses, or user-based pricing for mature organizations.

• Differentiators: Majesco lists intelligent data ingestion and extraction for standardized
and automated processing as a strength. The solution offers automated data prefills via
third-party data service providers through the Majesco EcoExchange marketplace.
Digital Underwriter360 is ready to integrate with Majesco Policy or other PASs for
submission, quotes, issuance, and documents. The solution also offers user-interface
personalization to support customer branding.

• APIs and Integration: Majesco Digital1st provides an out-of-the-box API management

module that supports OpenAPI, SOAP, and XML/JSON over HTTP, making it easy to
integrate with various external interfaces. Majesco EcoExchange is an ecosystem hub

© 2024 Datos Insights or its affiliates. All rights reserved. 27

P/C Commercial Underwriting Workbench

using third-party services with a standard semantic layer for easy integration and a
plug-and-play experience. The platform’s built-in capabilities integrate with any third-
party services, vendors, or partners, including ISO ERC, and support all bureau-based
(ISO/NCCI) products as well as custom/specialty products. Majesco provides Majesco
Document-as-a-Service as an additional offering for document creation or can
integrate with nearly any third-party service. The Digital1st platform offers rating
capability within its platform integrated into the user journey and supports Excel Rater
or integration with external rating solutions. Underwriter360 integrates with Majesco
Suite and can be integrated with external policy systems for tasks like submission,
quotes, issuance, notes/diaries, and documents. The platform can integrate with any
AI/machine learning platform to optimize the journeys created.

Mea
Mea provides a modular underwriting processing solution that insurers can use as a set of
individual APIs or as a holistic, end-to-end solution. It features pre-trained AI models, a
proprietary insurance data model with over 25,000 data fields, and an intelligent extraction
capability that understands question-and-answer pairs and the meaning of the extracted
data.

Figure 12 shows the solution’s differentiating capabilities.

Figure 12: Mea Differentiating Capabilities

Underwriter Workbench

Mea
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

© 2024 Datos Insights or its affiliates. All rights reserved. 28

P/C Commercial Underwriting Workbench

Target market and clients: mea lists its target market as insurers, MGAs, and brokers of all
sizes across the globe. In total, mea has 14 insurer clients live on its solution, including
seven in North America. Named clients include AXIS Capital, Mosaic Insurance, and
SwissRe.

Pricing: Pricing is based on transactions and data volume. There is no project cost to
implement.

Differentiators: mea’s key differentiators include pre-trained AI models, which are available
for immediate use. The solution benefits from mea’s unique AI training approach,
including proprietary techniques on data sourcing and creation, utilization of the latest
machine learning models, and rules-based and neural network training. Deep insurance
experts continuously tune the models, increasing confidence in their output. Mea
specifically points to these insurance practitioners as an asset, as they have spent decades
working within the industry. The solution can be deployed quickly, enable rapid return on
investment, and decrease customer reliance on manual, inefficient processes.

APIs and Integrations: Clients’ external software services can interact with the mea platform
using REST APIs over HTTPS protocol. The platform’s integrations include Dun &
Bradstreet, Experian, and LexisNexis Risk Solutions for sanctions and party checks. Clients
can asynchronously retrieve extracted files from the mea platform through a REST API
client application. The company also provides a JSON API. APIs can be preconfigured to
allow correct data formats, enable straight-through integration into a policy administration
system, and connect to rating engines and catastrophe modeling tools.

Send
Send’s AI-enriched underwriting workbench is designed for carriers and large MGAs and
MGUs operating in the commercial P/C and specialty insurance market. It is a single core
platform for managing new business, renewals, and endorsements that supports the
underwriting process, from submission to bind and beyond, bringing together submission
ingestion, bordereaux management, task workflow, audit and compliance control, pricing,
and management information reporting. The workbench, built on composable technology,
is live in both startup and enterprise companies in the commercial market.

Figure 13 shows the solution’s differentiating capabilities.

© 2024 Datos Insights or its affiliates. All rights reserved. 29

P/C Commercial Underwriting Workbench

Figure 13: Send’s Differentiating Capabilities

Underwriter Workbench

Send Technology
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Target market and clients: Send’s market includes large enterprise and midmarket
carriers, MGAs and MGUs, and program administrators focused on P/C, commercial,
and specialty risks that write a minimum of US$100 million in GWP. Its geographic
focus is North America (including the U.S., Canada, and Bermuda) and the U.K.,
centered on organizations with an international presence. Send has eight clients live on
the platform; of those, Bowhead Specialty and RenaissanceRe are based in North
America. The company netted five new customers in 2022.

• Pricing: Pricing includes SaaS annual license fees and three-to-five-year contracts, paid
yearly in advance. Send customers buy a recurring annual license based on GWP,
which is supplemented by professional services. There is an initial release of a minimal
viable product for one or a few lines of business with out-of-the-box workflows.
Subsequent deliveries go to all lines of business.

• Differentiators: The Send underwriting workbench has been built specifically for the
complex commercial and specialty market. It provides deep insurance domain
functionality with a rich insurance-aligned data model and insurance-focused user
experience. The API-first approach enables highly dynamic workflows. Connectivity
allows work to flow freely across all systems, including legacy ones. AI-driven
automation provides contextual information and processing in real time. Composable
technology means customers can pick and choose components. Send can sell to

© 2024 Datos Insights or its affiliates. All rights reserved. 30

P/C Commercial Underwriting Workbench

customers regardless of size, scale, or existing systems. The platform is built for
change, and its microservice architecture ensures the delivery of new capabilities. Send
can build, test, and release new capabilities in days. Rapid SaaS deployment is enabled
via pre-built workflows and templates ready to go for all major lines of business.

• APIs and Integration: The Send platform is fully API-enabled. The company points out
that every activity users undertake through Send’s user interface can be achieved via
API. Send’s API capability connects to a number of AI models, including GPT-4, while its
in-house models support the underwriting decision process and can extract core data
from incoming submission, contract, asset, and loss data. The submission component
can organize, triage, and prioritize new submissions. Send’s library of connectors to
insurance-related data services ranges from geolocation and asset enrichment to
company data. The underwriting workbench has a report layer at the individual, line of
business, or portfolio view accessible via Metabase, Send’s business intelligence tool.
Customers can also take all the underwriting workbench data into their own data lakes
to perform reporting and analysis. Send’s document generation component is linked to
a clause library to provide a controlled environment for the generation of documents;
customers can also integrate the platform into their existing capabilities. Send
performs integration to PASs, dedicated rating platforms, and other core systems, and
clients can use its library of connectors to accelerate implementation. Send’s policy
management component allows MGAs to capture detailed policy data, set premium
payment schedules, and manage the reconciliation of incoming payments to the
expected premium.

Low-Code/No-Code Workbench Solutions

Low-code platforms involve visual, model-driven development that can accelerate
underwriting workbench development with less coding.

Innoveo
Innoveo’s Underwriting Workbench is a Platform-as-a-Service (PaaS) that supports and
facilitates the underwriting process from submission to bind and provides a single solution
for data intelligence, decision points, and documentation. The solution interacts with
underlying enterprise and third-party services to provide an integrated “single pane of
glass” experience to underwriting teams.

Figure 14 shows the solution’s differentiating capabilities.

© 2024 Datos Insights or its affiliates. All rights reserved. 31

P/C Commercial Underwriting Workbench

Figure 14: Innoveo Differentiating Capabilities

Underwriter Workbench

Innoveo
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Pricing: The Base Accelerator is bundled into the Innoveo Skye no-code platform and is
priced based on the number of products, users, and transactions that run through the
workbench. Any customization is a configuration effort and is priced on the basis of the
efforts involved in customization. Innoveo or its implementation partners can do this
customization.

• Target market and clients: The target market is Tier-1, Tier-2, and Tier-3 insurers looking
to grow their nonadmitted and specialty lines product portfolios. Innoveo notes several
insurance carriers as its clients globally, including Safety Insurance and Hamilton in
North America.

• Differentiators: Innoveo offers its Underwriting Workbench accelerator as part of its

insurance-focused low-code/no-code platform and solutions. Innoveo points to its
accelerator leveraging the benefits of a no-code solution as being a key strength. The
company notes that through its underwriting workbench accelerator, carriers can
deploy a solution that enables underwriting teams to process incoming submissions by
integrating AI and data ingestion tools and feeding real-time, automated data into the
underwriting process. Using open APIs and Innoveo Skye’s orchestration layer, the
integrated solution enables underwriters to have a digital engagement layer and one
system in which they can do all their work before passing the quotes downstream. The

© 2024 Datos Insights or its affiliates. All rights reserved. 32

P/C Commercial Underwriting Workbench

platform can ingest Excel raters natively as a part of the workbench or integrate real
time with any rating engine.

• APIs and Integrations: Innoveo has partnered and integrated with data and AI vendors
such as Supervity.ai and Cognisure.ai, among others. Integrations are available
externally for capabilities ISO product definitions via ERC, data visualization, document
creation, and rating.

Mendix
Mendix is a low-code application development platform that allows users to build flexible,
scalable, and adaptable modular components. It has insurance-specific functionality, which
can support launching insurance products more quickly, cutting underwriting time, and
increasing underwriting quality. The company offers the solution on a PaaS basis to
companies who want to build applications on their own or with the help of a system
integration partner, and many insuretechs are now using Mendix to build white-label SaaS
solutions that companies can license directly from the software maker. Companies that
offer underwriting workbenches using Mendix technology include Socotra, InMotion
Group, and CoverSuite.

Insuretech firms can also use Mendix to build SaaS solutions in many areas of insurance,
including underwriting. Companies wanting one of these off-the-shelf solutions license
them on a SaaS basis directly from the software company. These solutions are white-label,
and sometimes, the software provider advertises that its solutions are built with Mendix.

Companies that offer underwriting workbenches using Mendix technology include

Socotra, which offers one that works natively with its core system; InMotion Group, which
has built an underwriting workbench as one module in its end-to-end insurance system
built on Mendix; and CoverSuite, which has made an adaptive SaaS underwriting
workbench to plug into any core system.

Figure 15 shows the solution’s differentiating capabilities.

© 2024 Datos Insights or its affiliates. All rights reserved. 33

P/C Commercial Underwriting Workbench

Figure 15: Mendix Differentiating Capabilities

Underwriter Workbench

Mendix
Business Business
Intelligence: Intelligence:
Analytics and Reporting Repository

Document Management/ECM
Specialized
Components
Workflow/BPM

Underwriter
Claims
Workbench
System
Agent Rating General
Portal Engine Policy
Reinsurance Ledger Broker/Agent Portal Analysis Worksheets
Administration and
Management
Distribution/ System Financial
Comp. Mgt. Management Document Ingestion Workflow/Collaboration
Customer Billing
CRM
Portal
Portfolio Analysis Submission Clearance
Document Creation/CCM

Triage/Prioritization Account Underwriting

Proprietary Data

Source: Datos Insights

• Pricing: Mendix packages are priced on a PaaS basis. They include a basic
configuration for simple departmental apps, standard for medium-complex business
apps, and premium for larger system portfolios. Pricing is tiered by the number of
users. Mendix also offers add-ons and will price private cloud or server-based
deployments on an ad hoc basis. The company does not charge for the complexity of
the applications. The company also offers its self-developed templates and connectors
for free. SaaS solutions built with Mendix are as priced by the software companies;
there is no direct cost from Mendix to the licensees.

• Target market and clients: Mendix targets both P/C and life insurers, brokers,
independent agents, captive agents, reinsurers, and service providers like risk
engineers and claims handlers. Mendix has 68 customers in the insurance industry
using the platform on a PaaS basis, including 10 in North America. Named clients
include Chubb, Zurich, Eris Insurance, and Texas Life Insurance Company. Nine
software companies have SaaS solutions for the insurance industry built with Mendix.

• Differentiators: Mendix points to its set of low-code “Legos” plus the ability to apply
them to insurance via the Mendix platform, templates, and adaptable SaaS solutions.
Clients can use Mendix on a PaaS basis to build an underwriting workbench, and
Mendix also has insurance-tailored starter templates and use cases aligned with the
customer journeys. Mendix’s Underwriting Workbench Template was built using

© 2024 Datos Insights or its affiliates. All rights reserved. 34

P/C Commercial Underwriting Workbench

expertise from Capgemini and is free to customers and other system integration
partners using Mendix. Some system integration partners also offer templates to
accelerate the configuration of underwriting workbenches. These are listed on the
Mendix Marketplace and can be obtained from the partner. Connectors are also
available in the Mendix Marketplace.

• APIs and integration: The Mendix platform is integrated with the Mendix Marketplace,
which is full of components built by Mendix and the Mendix community. There is a
public marketplace for apps and app components and a private marketplace where
companies can internally share apps and app components. Users can directly search
for and implement reusable components in their applications. If a connector is
unavailable, Mendix allows integration to external services via APIs containing data,
visual information, or models that provide information about the insured or insured
object. This can be done using Mendix Connect or by using APIs directly. Data
visualization connections include Amazon Textract, Salesforce, and Sanctions10.
Document creation integrations include DocuSign and SignEasy. Rating integrations
include Coherent Spark. PAS integrations include Guidewire, Socotra, and legacy
systems in general. The company can integrate with machine learning services,
including Microsoft Azure, IBM Watson, AWS, and ChatGPT. The company also uses AI-
assisted development and is considering other connectors that use AI for underwriting.
Mendix does not integrate with ISO ERC.

© 2024 Datos Insights or its affiliates. All rights reserved. 35

P/C Commercial Underwriting Workbench

Conclusion
Underwriting workbenches streamline the P/C insurance underwriting process and
improve the productivity, quality, and collaboration of underwriters by integrating various
data sources, tools, documents, and systems into a single user interface. Many also
leverage AI and automation to assist underwriters in making faster and better decisions.

When exploring underwriting workbench solutions, there are several factors to consider:

• Supporting multiple policy administration systems: A stand-alone underwriting

workbench can fit into an IT strategy seeking to centralize and manage underwriting
rules and processing for insurance products supported across multiple back-end PASs.

• Simplifying the policy administration blueprint: Many insurers configure their policy
administration screens to accommodate their proprietary underwriting requirements,
which creates complexity. A workbench can simplify PASs by migrating underwriting
requirements to the workbench, allowing for simpler upgrades, maintenance, and
integration support.

• Buy vs. build: While it’s not common, some insurers choose to build their workbenches.
These internally developed solutions lack the features of vended workbenches but
address the insurer’s immediate needs.

• Use of low-code platforms: Low-code platforms are an option to accelerate underwriting

workbench development, especially when utilizing ready-made components and
integrations purpose-built for core insurance that some vendors provide. Though some
coding resources are still required, low-code reduces complexity, helping teams focus
more on maximizing business value.

Capabilities such as application submission, data enrichment, underwriting rules, and PAS
integration are now considered table stakes and should be available in all vended
solutions. Differentiating capabilities that set solutions apart and meet the needs of many
insurers include document ingestion, third-party data and analytics, triage/prioritization,
and workflow and collaboration capabilities.

© 2024 Datos Insights or its affiliates. All rights reserved. 36

P/C Commercial Underwriting Workbench

About Datos Insights

Datos Insights is an advisory firm providing mission-critical insights on technology,
regulations, strategy, and operations to hundreds of banks, insurers, payments providers,
and investment firms―as well as the technology and service providers that support them.
Comprising former senior technology, strategy, and operations executives as well as
experienced researchers and consultants, our experts provide actionable advice to our
client base, leveraging deep insights developed via our extensive network of clients and
other industry contacts.

Contact Author information

Research, consulting, and events: Eric Weisburg
[email protected] [email protected]

Press inquiries: Contributing author:

[email protected] Martin Higgins
[email protected]
All other inquiries:
[email protected] Rachel Kelly
[email protected]
Global headquarters:
6 Liberty Square #2779
Boston, MA 02109
www.datos-insights.com

© 2024 Datos Insights or its affiliates. All rights reserved. This publication may not be reproduced or distributed in any
form without Datos Insights’ prior written permission. It consists of information collected by and the opinions of Datos
Insights’ research organization, which should not be construed as statements of fact. While we endeavor to provide the
most accurate information, Datos Insights’ recommendations are advisory only, and we disclaim all warranties as to the
accuracy, completeness, adequacy, or fitness of such information. Datos Insights does not provide legal or investment
advice, and its research should not be construed or used as such. Your access and use of this publication are further
governed by Datos Insights’ Terms of Use.

© 2024 Datos Insights or its affiliates. All rights reserved. 37