AMIYA MOHANTY alpha.amiya2@gmail.

com
636-262-9387

PROFESSIONAL PROFILE: Service Now Asset Management/Administration/ Testing

 15 + years of experience in IT in governance, health, IT Services & financial industries.
 7 + years of Experience in Servicenow Asset management/Administration/Testing/Process Consulting.
 Excellent Experience in Executing ITSM Functionality and Planning Agile Strategy.
 Experience on Servicenow implementation and integrations with other systems; Operational tools assessment
and rationalization, Pre-production environment management, Release and Deployment management and IT
Asset & Configuration Management.
 Involved in activities like estimation and execution plan.
 Thorough understanding of customer business needs and IT and also in maintaining the balance between two.
 Aligned the business needs with IT Service Operations and IT Service Transition
 Core competency areas include ITSM Process Consulting, Servicenow Tools and Infra sizing
 Experienced in creating Functional Requirement specification design document.
 Excellent understanding in ITSM Module (IM/PM/CM/SLM/Service catalog/release management)
 Experienced in on boarding of any new client to the Servicenow environment.
 Worked on Requirement Gathering activities (Planning, Execution and closing)
 Experienced in project documentations & communication using Agile Methodology, Sprint & daily scrum
 Implemented Service Now Discovery in the environment.
 Configured SLA as per customer condition and business Entity.
 Created Workflow for SLM Module and Service catalog module.
 Experienced in Integration/Configuration/Development/Admin/Post Go live support
 Implemented Service Catalog in Servicenow.
 Experienced in moving Configuration from one to another instances by using Update set.
 Customized and configured Out-Of-the-Box modules as well as new Application as per client requirement.
 Implemented cost saving for reutilization of license key.
 Played Role of Asset manager (Hardware and software).
 Done Reconciliation job to save license cost for the customer.
 Experienced in Test Planning, Estimations, Requirement analysis, Test design, Test Execution, Defect
management, Status Reporting to client.
 Well versed in different types of Black Box testing such as System testing, System Integration testing, Regression
testing, live confidence testing.
 Performed on Quality assurance related activities.
 Involved in activities like estimation and execution plan.
 Hands on experience in Implementing Test Strategy in Servicenow.
 Created technical, functional specification documents as per the requirements

EDUCATION

 M Tech in Information Technology from Karnataka State University. Karnataka, India .

 Bachelors of Engineering (B.E) in Information Technology from Orissa Engineering College. Orissa, India

Page | 1
TECHNICAL SKILLS

Enterprise Software : Servicenow (London-San Diego), Remedy (9.1)

Operating system : Linux, Windows, Sun Solaris
Databases : SQL Server 2019, MySQL 5.7, PL/SQL, Oracle 11g, MS Access,
Scripting & CSS : Java Script, Html 5.0
Practices : ITIL v3.0, ITIL v4.0
Methodology : Agile Technology, SDLC Waterfall
Version Control : SVN, Clear case
Tools : Remedy, Servicenow – (London - San Diego)
Codebase tools : Github, Bitbucket
Web Services : SOAP, REST

TRAININGS

 Scrum Master training conducted by IIIT Hyderabad

 ITIL training conducted by IIIT Hyderabad
 Training Programme on “Awareness and Internal Auditing of QMS based on ISO 9001:2015”
 Outbound residential training programme on “Change Management”
 Training on “Cyber Security and Malware Analytics (Reverse Engineering)”
 CMMI Level 5 certification training by ISACA

PROFESSIONAL EXPERIENCE

Project Details:
April 2022-Till date
Role: Servicenow Asset Management, Administration, Tester
Blue Cross and Blue Shield ,Michigan

Blue Cross and Blue Shield offers end-to-end solutions in healthcare and insurance domain combining deep domain
expertise with new technologies and a cost effective on-site/offshore model.

I have been a part of the team as Servicenow Administrator and Asset Manager, implementing the tool Service Now as
its offering. Service Now is a Leading provider of cloud-based services that automate enterprise IT operations. Service
Now creates a Single system of record for all IT processes within a company. This system brings together IT strategy,
Design, transition and operation on a powerfully simple cloud platform that just works.

Responsibilities:
 Performing due-diligence, business requirement gathering, conducting Servicenow demos, requirement gathering
workshops and user trainings.
 Project plan preparation to highlight the deliverables, issues, risks and milestones.

Page | 2
  Process design and Servicenow business analysis for ITSM modules like Problem Management, Request
Fulfillment, Change and Release Management, Service Asset and Configuration Management and Service
Catalogue.
 Design and implementation of CMDB and integration with other ITSM modules.
 Defining CMDB data models as per the organization requirement. Setting up CMDB interface with Service Catalog,
Financial Costing, IT Governance and Risk Management.
 Communication with customer and program management for regular status updates
highlighting project Risk and negation plans.
 Asset Management data consolidation, Data normalization and migration activities to Servicenow.
 Design and implementation of CMDB and integration with other ITSM modules in scope.
 Defining Asset Management in alignment with Access Management policy and Security management guidelines.
 Define and design License Management in conjunction with Asset management

Jan 2016-April 2022

Role: Servicenow Administrator, Process Consultant, Tester
Centre for Development of Advanced computing (CDAC, India)

CDAC has proposed ITSM Solution to NPS for migrating its Existing processes to ServiceNow and integrate it with the
current toolset. CDAC had a clear understanding of the requirements from NPS for ServiceNow onboarding, CDAC will
bring in the ServiceNow-instances for NPS. And to integrate it with current CISM-ITSM platform to improve the NPS
support processes capabilities viz auto-generate pro-active incidents raised through alerts from monitoring tools
ecosystem for Incident, Change Management, Service Requests, Performance analytics and Runbook Automation.

Responsibilities:
 Creation of technical, functional specification documents as per the requirements
 Creation of Applications, Modules, tables, Columns as per the requirement specification in Service Now.
 Implement Module based business rules, e-mail notifications, UI Pages, UI macros, Scheduled jobs, Access
controls, Events, Forms, SLA, Reports, Update sets, Data managing, user administration, Homepage
administration
 Part of the Critical Incident and SR Management team which work on proactive basis for Priority 1 issue/request
resolution.
 Attending client call for gathering their requirement, stake holder and vendor Interaction.
 Test Case Execution on different modules like Incident change problem, SLA.
 Logging Defects in Defect management.
 Involved with Customer for Unit Testing.
 Involved in Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge
 Involved in creation of business rules, client scripts, UI policies, UI Actions as per the requirements
 Worked on importing the Configuration Items(CI) from third party applications
 Responsible for managing data with Service Now tables, CMDB import sets Users, Groups and roles.
 Creation of various reports depending on the customer Requirement
 Expertise in creating Event and Notification.
 Configuring users, Configuring Groups, Associating users to Group
 Configuring CMDB
 Importing data by transfer map.

Page | 3
March 2012-Jan 2016
Role: Microsoft Dotnet Developer, Tester
Centre for Development of Advanced computing (CDAC, India)

Decision Support System for District Magistrate Office is an e-governance project. It is a sponsored project by ministry
of IT. It is MIS package integrated with GIS for capturing spatial and non-spatial data of districts. It will help user of
district level in monitoring prime resource like power, education, road, irrigation, and health facilities efficiently and
planning for future resource allocation effective.

Dec 2006-March 2012

Role: Microsoft Dotnet Developer, Tester
Apartments

APARTMENTS is a trading company dealing with textile, leather & other items. To computerize the whole
infrastructure of the Sales & Inventory system and to make each module self-sufficient and easily integrate able with
Self Reporting and Self Auditing. This project intends to design and develop client server based Sales forecasting
software, which would assist in comprehensive monitoring of the various Process and make a sales forecast for next
sales quarter.

REFERENCES

Available On Request

Page | 4