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Soft Skills Training Workshop Outline

The document outlines a soft skills training program covering topics like communication, business etiquette, conflict resolution, and interpersonal skills. The training will last 16 hours per batch and use instructor-led lessons, role plays, games, and multimedia to teach participants effective soft skills.

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ashwini.m.babar
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23 views3 pages

Soft Skills Training Workshop Outline

The document outlines a soft skills training program covering topics like communication, business etiquette, conflict resolution, and interpersonal skills. The training will last 16 hours per batch and use instructor-led lessons, role plays, games, and multimedia to teach participants effective soft skills.

Uploaded by

ashwini.m.babar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Soft Skills Training

Training Topics:

The Art of Effective Communication:

• Verbal Communication
o Probing Skills
▪ Open-ended Questions
▪ Close-ended Questions
▪ Counter-productive questions
o Paraphrasing
o Summarizing
• Listening
o Active Listening
o Reflective Listening
o Passive Listening

Business Etiquette and Personal Grooming:

• Making a Great First Impression:


o How to present yourself to people
o Greetings, Introductions
o The art of small talk - How to make proper introductions, Paying & Receiving
Compliments, Small Talk & Networking
o Developing Your Professional and Personal Image
o Personal Hygiene
o Polish interpersonal skills
• Etiquette of Dressing:
o The do’s and don’ts in dressing
o Understanding various dress codes
o Clothes and Corporate Culture
Soft Skills Training

Conflict Resolution Process:

o Getting to the Root Cause


• Examining Root Cause
• Identifying the Benefits of Resolution
o Generating Options & Building a Solution
• Generate, don't Evaluate
• Creating Mutual Gain Options and Multiple Option Solutions
• Digging Deeper into your Options
• Creating a Shortlist
• Choosing a Solution
o Managing Emotions – Enhancing Emotional Intelligence
• Keeping your cool
• Empathy
• Asking yourself empowering questions
• Usage of vocabulary and how it affects emotional states

• Moving from being reactive to being responsive

Interpersonal Communication:

o To educate participants on tips and strategies those are followed by people with a
high-level of interpersonal intelligence, for participants to start using in order to
create powerful results in business relationships
▪ Starting and sustaining conversations that are engaging
▪ Handling conversations with the opposite sex
▪ Acknowledging differences
▪ Giving and receiving compliments
▪ Coming across as a positive person
▪ Avoiding bad conversational habits
o Communicating Effectively at the Workplace
o To enable participants to effectively communicate in business situations they
encounter on a regular basis
▪ Dealing with difficult people
Soft Skills Training

▪ Dealing with negativity at the workplace


▪ Sharing knowledge at the workplace

Training Hours:

The duration of the training program will be 16 hours per batch.

Training Methodology:

• Instructor Led Training


• Role Plays
• Games and Group Activities
• Movie and Audio Clips

Resources Required:

• Momentum Training Solutions will conduct the training


• Maximum number of participants to a class will be 20
• The training will be conducted at a venue organized by your organization
• The following will be provided by your organization:
o Handouts will be printed/photocopied
o An LCD projector
o Audio speakers

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