Oracle® Hospitality Simphony

KDS Configuration and User Guide

Release 18.2
F10216-08
February 2022
Oracle Hospitality Simphony KDS Configuration and User Guide, Release 18.2

F10216-08

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Contents
Preface

1 KDS Basics

2 Getting Started

3 Basic Kitchen Display System (KDS) Configuration

Configuring a KDS Controller 3-1
Configuring a Backup KDS Controller 3-5
Configuring the KDS Bump Bar 3-6
KDS Bump Bar Templates and Scancodes 3-7
Configuring the KDS Toolbar 3-8
KDS Bump Bar and Toolbar Functions 3-9
KDS Display Types 3-12
Configuring a KDS Display 3-14
Configuring a KDS Order Device 3-18

4 Restaurant Display Controller (RDC) Configuration

RDC Order Device Upgrade Tasks 4-1
Upgrading the RDC Operating System 4-1
Resetting the RDC Factory Settings 4-2
Installing the KDS Client 4-2

5 Client Application Loader (CAL) Setup for KDS

CAL Installation Prerequisites for KDS 5-1
Allowing Employees to Install and Authenticate POS Clients and Service Hosts 5-1
Configuring the Deployment Schedule to Install CAL on KDS 5-2
Installing CAL on the KDS 5-2

iii
 Configuring KDS to Run as a Windows Service 5-3

6 Dynamic Order Mode (DOM)

Enabling and Disabling DOM 6-1

7 Dynamic Display and Kitchen Zones

Configuring Dynamic Display 7-1

8 Split Order Screens

Configuring Multiple Panels on a KDS Display 8-1

9 Production Items for KDS

Configuring Production Items for Menu Items 9-4
Linking Production Items to KDS Displays 9-4
Configuring the Behavior of Production Counters 9-5

10 POS Operations and KDS Sharing the Same Client

Configuring a Workstation to Run on the Same Client as the KDS 10-1
Configuring a KDS Display to Run on the Same Client as a Workstation 10-2

11 Prep Station Linking

Linking Prep Stations 11-1

12 KDS Load Balancing

Creating KDS Distribution Groups 12-1
Assigning a KDS Prep Display to a Distribution Group 12-2

13 Menu Item Prioritization on KDS Displays

Prioritizing Menu Items on KDS Displays 13-1

14 Menu Item Components

Components with Condiments 14-2
Creating Menu Item Components 14-2

iv
 Assigning Components to a Menu Item 14-3

15 KDS Configuration for Dining Courses

Configuring KDS Displays to Show One Course at a Time 15-1
Configuring Order Chits for Dining Courses 15-1
Configuring KDS Course Overrides 15-1
Suppressing Dining Courses from Orders 15-3

16 Workstation Alerts for Unsuccessful Sending to Order Devices

Enabling Workstation Alerts 16-1

17 Kitchen Themes
Configuring Employee Privileges for Kitchen Themes 17-1
Creating Kitchen Themes 17-1
Importing Current Settings to a Kitchen Theme 17-3
Creating a Kitchen Theme Period 17-3

18 KDS Highlight Schemes

Configuring KDS Highlight Schemes 18-1
Assigning KDS Highlight Schemes to Order Types 18-1
Assigning KDS Highlight Schemes to Production Items 18-1

19 Order Receipts
Order Receipt Layouts 19-1
KDS Chit Layout Styles 19-2
SEI KDS Chit Layout Styles 19-12
Order Chit Sort Priority on KDS Displays 19-15
Configuring the Default KDS Check Tender for Guest Check Printing 19-16

20 Runner Chits
Printing Runner Chits by Order Type 20-2

21 Media Viewer Configuration

Supported Media Files, Systems, and Compatibility 21-1
Media Viewer Installation Prerequisites 21-2

v
 Installing IIS on Microsoft Windows Embedded POSReady 2009 21-3
Installing IIS on Microsoft Windows 7 SP1, Microsoft Windows 8.1, and Microsoft Windows
10 21-4
Installing IIS on Microsoft Windows Server 2008 R2 21-4
Installing IIS on Microsoft Windows Server 2012 R2 21-4
Installing Desktop Experience on Microsoft Windows Server 2008 R2 and Microsoft
Windows Server 2012 R2 21-6
Adding the Media Viewer Hostname as a Trusted Site on Microsoft Windows Server 2008
R2 and 2012 R2 21-6
Media Viewer Installation Tasks 21-6
Deploying the Media Viewer CAL Package 21-7
Associating Media Files with Menu Items 21-7

22 KDS Posting Files

Generating KDS Posting Files 22-1
KDS Posting File Specification 22-1
File Format 22-1
Field Definitions 22-1
Suborder Done Record 22-2
Check Closed Record 22-4
Reviewed Suborder Done Record 22-5
Alert State Record 22-5
Distribution State Record v1 (Deprecated) 22-5
Distribution State Record v2 (KDS 2.2–3.2) 22-6
Distribution State Record v3 (KDS 3.3 and higher) 22-7
Distribution State Transition 22-8

23 Translation for KDS

Setting the Language for KDS Displays 23-2
Translating KDS Toolbar Button Names 23-2

24 KDS Operations
KDS Initialization 24-1
Using the KDS Toolbar and Bump Bar 24-1
Switching Between the POS and KDS 24-4
KDS Chit Icons 24-4
SEI KDS Chit Markers 24-6
KDS Connection Icons 24-6

vi
Preface
Oracle MICROS Simphony is a cloud-based Point-of-Sale (POS) solution that provides
business management capabilities using a single tool with vast integration capabilities to
property management systems, paperless kitchen display systems, credit card interfaces,
and reporting applications.

Purpose
This Configuration and User Guide provides instructions to set up the Kitchen Display System
in Simphony release 18.2 and explains its daily use.

Audience
This document is intended for system administrators of Oracle MICROS Simphony release
18.2 and kitchen staff.

Customer Support
To contact Oracle Customer Support, access My Oracle Support at the following URL:
https://support.oracle.com
When contacting Customer Support, please provide the following:
• Product version and program/module name
• Functional and technical description of the problem (include business impact)
• Detailed step-by-step instructions to re-create
• Exact error message received and any associated log files
• Screen shots of each step you take

Documentation
Oracle Food and Beverage product documentation is available on the Oracle Help Center at
https://docs.oracle.com/cd/F10429_01/index.html.

Simphony eLearning
The Simphony Learning Subscription provides additional product knowledge through
interactive training, guided video tours, and helpful knowledge checks. After exploring the
documentation library, use your Oracle Single Sign On to check out the Simphony learning
opportunities at Hospitality Learning Subscriptions.

Revision History

Date Description of Change

December 2018 Initial publication.

vii
 Preface

Date Description of Change

December 2018 Updated text regarding Dynamic Order Mode
(DOM) in the Workstation Alerts for
Unsuccessful Sending to Order Devices
chapter.
January 2019 Removed redundant bullet point topics in the
Basic KDS Configuration chapter.
September 2019 Updated screen capture for style 107 in KDS
Chit Layout Styles.
June 2020 Removed KDS Reports chapter.
November 2020 • Updated KDS Bump Bar Templates and
Scancodes in the Basic Kitchen Display
System (KDS) Configuration chapter.
• Updated Enabling and Disabling DOM in
the Dynamic Order Mode (DOM) chapter.
July 2021 Added KDS Posting File Specification details to
the KDS Posting Files chapter.
February 2022 Updated the KDS Bump Bar and Toolbar
Functions topic in the Basic Kitchen Display
System (KDS) Configuration chapter.

viii
1
KDS Basics
A Kitchen Display System (KDS) is an order device which communicates order information to
a preparation area. Instead of orders printing on a kitchen printer, orders appear on monitors
enabling kitchen staff to see what needs to be prepared. The main benefits of KDS are:
• Improves communication between the kitchen, management, and the wait staff,
increasing kitchen efficiency and improving operations through a paperless kitchen
environment.
• Provides a real-time view of restaurant operations with color statuses, timers, and
capabilities to view details for each order.
• Captures performance data for reporting and analysis.

KDS Controller
A KDS Controller is an application that runs as a Windows service on an on-premise service
host. It is responsible for managing all of the business logic associated with the KDS. The
KDS Controller moves data to and from KDS Displays, provides KDS Displays with their
configuration information, and maintains detailed order activity in the kitchen. All updates to
KDS Displays (changing a toolbar or bump bar button) are routed through the KDS Controller.

KDS Display
A KDS Display is a monitor that displays orders at the kichen. There are three types of KDS
Displays; KDS Display Types contains more information.

KDS Toolbar and Bump Bar

KDS toolbar refers to the row of KDS function buttons that appears on the top or bottom of a
KDS Display.
A KDS bump bar is a physical device attached to KDS Displays which enables KDS users to
select and bump orders. You can also configure KDS bump bars to perform other functions.

Order Receipt
Order Receipts contains more information.

Supported KDS Client Devices

• Restaurant Display Controller (RDC) running Microsoft Windows CE
• RDC running Microsoft Windows 32-bit

Terminology
The following table describes common terms used in this guide.

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 Chapter 1

Table 1-1 Terminology

Term Meaning
All Prep Done The order is complete at all Prep Stations.
Bump To remove an order from the KDS Display.
Prep Started The kitchen staff have started preparing
the order.
Prep Time The time it takes to prepare the item.
Recall To return a previously bumped order back
to the KDS Display.
Suborder A suborder is equivalent to a chit on a KDS
Display. It is a breakdown of an order by
the assigned KDS order devices and related
options to help kitchen staff to prepare the
menu items.

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2
Getting Started
This chapter provides a high-level overview of setting up the Kitchen Display System (KDS)
in the Enterprise Management Console (EMC) and using it for the first time.

Table 2-1 Getting Started

I want To Go To
Set up the Kitchen Display System Basic Kitchen Display System (KDS)
Configuration
Upgrade the Restaurant Display Controller Restaurant Display Controller Configuration
Install the Client Application Loader on the Client Application Loader (CAL) Setup for KDS
KDS
Translate the KDS user interface to another Translation for KDS
language
Perform operations on the KDS KDS Operations
View reports on KDS operations KDS Reports

2-1
3
Basic Kitchen Display System (KDS)
Configuration
The basic configuration for KDS consists of completing the following tasks:

Configuring a KDS Controller

1. Select the property, click Setup, and then click KDS Controllers.
2. Insert a new record, enter a record name, and then click OK.
3. Double-click the new record to open it.
4. On the General tab, configure the settings as described in the following table:

Table 3-1 KDS Controller Fields

Fields and Options Description

1 - Prevent Chit Bump on Expo Display if Select this option to prevent a chit from
Chit Exists on Prep Display being bumped from an Expo Display if the
chit still exists on one of the Prep Displays.
2 - Display Next Course after Previous KDS Configuration for Dining Courses contains
Course Complete more information.
3 - Show Only Active Orders Select this option to allow a Speed of Service
(SOS) Display to show only tables that have
open orders.
4 - Expo-only Items Display as Done Select this option to change the status of
menu items that do not go to Prep Stations to
Done when they fire.
5 - Exclude CAL Updates from Service Host If the property does not use the CAL, select
Change this option to exclude updates to CAL for
Service Host changes made in the KDS
Controller.

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 Chapter 3
Configuring a KDS Controller

Table 3-1 (Cont.) KDS Controller Fields

Fields and Options Description

6 - Enable Item Started Timings If the KDS is not using Dynamic Order Mode
(DOM) and is configured to show every item
in an order on separate chits (from the
Order Devices module set KDS Option 3 -
Single Item Per Sub-Order), select this
option to have KDS recalculate an order’s
target done time (TDT) when the kitchen
staff starts on the item with the longest prep
time.
After the KDS recalculates the TDT, the
system adjusts all of the fire times for the
remaining items (based on individual prep
times) to ensure that all items complete at
the new TDT.
When using this feature, Simphony
automatically starts unstarted orders when
bumped from KDS Displays.
7 - Include Theme In The Device Name Select this option to have the KDS show the
current Kitchen Theme after the name of the
device on the KDS status bar.
8 - Enable load balancing Select this option to dynamically distribute
incoming orders to KDS Prep Stations. KDS
Prep Stations are assigned to distribution
groups and orders route to the KDS Prep
Station according to their current load of
non-bumped items.
KDS Load Balancing contains more
information.
9 - Enable Backup Controller Automatic If the KDS Controller has a backup service
Takeover host, select this option to allow the backup
KDS Controller to take over automatically
when the primary controller is down.
10 - Start Hides Other Preps Select this option to have orders disappear
from all other KDS Prep Stations when a
kitchen staff member marks an order chit as
started using Order Start or Order Start
First on one KDS Prep Station.
11 - Prevent bump while ordering Select this option to prevent KDS users from
bumping chits corresponding to orders that
are still in the process of being taken by the
workstation operator. When selected, the
KDS shows the word Ordering at the footer
of the chit.
This feature is only supported in revenue
centers that have option 50 - Enable
Dynamic Order Mode (DOM) set and when
using DOM Types Fire On Fly and Fire On
Next. To use this feature, you must configure
a chit layout that shows the subtotal field or
enable Order Devices option 9 - Display
Subtotal.

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 Chapter 3
Configuring a KDS Controller

Table 3-1 (Cont.) KDS Controller Fields

Fields and Options Description

12 - Recall to Original Position Select this option to have recalled orders
appear in their original position prior to
being bumped. When deselected, recalled
orders appear first on the display.
Database Update Frequency Enter the number of seconds you want the
KDS Controller to wait to retrieve the latest
updates from the database. The default
value is 1800 seconds (30 minutes).
The value in this field overrides the Property
Parameter’s Database Update Frequency
setting.
Wait for Prep Suborder If the property is using dining courses, enter
the number of seconds that you want the
KDS to wait for Prep suborders before
displaying an expo order as All Prep Done.
Oracle recommends entering a value of 1 or
2. The value 0 (zero) is ignored.
Media Viewer URL Enter the machine name of the Media
Viewer server (for example, MyPC).
Media Viewer does not currently support
HTTPS and assumes the use of port 80. If you
change the port number for the Media
Viewer site through the Internet
Information Services (IIS) Manager, append
the port number to the machine name. For
example, MyPC:[PORT].
Media Viewer Configuration contains more
information.
Expo Recall Action Select the location for orders to appear
when they are recalled from an Expo or SOS
display:
• 0 - All: Returns the order to all displays
that handled the original order. This is
the default selection.
• 1 - Recall Expo Only: Returns the order
only to the Expo Display.
• 2 - Not Marked as Done: Returns the
order to any Prep Station that did not
mark the order as done before it was
marked done at the Expo Display.
Number of Zones Dynamic Display and Kitchen Zones contains
more information.
Max Items Per Zone Dynamic Display and Kitchen Zones contains
more information.
Production Count Increment Type Production Items for KDS contains more
information.
Production Count Decrement Type Production Items for KDS contains more
information.

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 Chapter 3
Configuring a KDS Controller

Table 3-1 (Cont.) KDS Controller Fields

Fields and Options Description

Time (sec) Enter the number of seconds to elapse
before automatically bumping all closed
orders after reaching the Check Count.
Check Count Enter the number of checks that are allowed
to appear on the KDS before automatically
bumping.

5. Click the Service Host tab.

6. Click the Select adjacent to the Service Host field, select a service host from the
list, and then click OK.
7. (Optional) Click the Backup Service Host tab, and then configure a backup KDS
Controller. Configuring a Backup KDS Controller contains more information about
configuring a backup KDS Controller.
8. (Optional) Click the Item Status Colors tab, and then select the colors in which
you want items to appear on KDS Expo Displays when the status of items change.
The following table describes the Item Status Color fields.

Table 3-2 Item Status Colors Fields

Field Description
Status Sent Color Select the color in which items appear
when they are awaiting to be sent to
Prep Displays.
Status Fired Color Select the color in which items appear
when they are sent to Prep Displays.
Status Bumped Color Select the color in which items appear
when they are bumped from the Prep
Display.
Status Started Color Select the color in which items appear
when they are Prep started.
This feature only functions with KDS
Prep stations, in non-DOM Mode, and
with Item Started Timings deactivated.
Item Select Color Select the color in which items show
when kitchen staff selects an item on the
order.
Item Mark Color Select the color in which items appear
when kitchen staff marks an item. (When
an item is marked, it remains on the KDS
Display and prevents other kitchen staff
from bumping the order.)
Item Recall Color Select the color in which items appear
when kitchen staff recalls an order.
Item Recallable Color Select the color in which recallable items
appear.

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 Chapter 3
Configuring a Backup KDS Controller

9. (Optional) Click the Layout Colors Override tab, and then click Custom Color adjacent
to the relevant field to select the colors for orders and the KDS screen layout. The
following table describes the Layout Colors Override fields.

Table 3-3 Layout Colors Override Fields

Field Description
Alert 1 Select the background color for the order
when it exceeds the first alert time.
Alert 2 Select the background color for the order
when it exceeds the second alert time.
Background Select the background panel color for the
KDS Display. The default color is black.
Upon completion of an order, the border of
the order chit appears in the same color as
the panel background.
Order Selection Select in which color the border (highlight)
of an order appears when an item is
selected. The default color is green.
Order Background Select the background color for orders chits.
The default color is white.
Void Item Select in which color voided items appear.
The default color is red.
Dynamic Order Mode Highlight Scheme
colors assigned in the Order Devices module
overrides this setting.
Course 1 Item Select in which color items belonging to the
first course appear. The default color is blue.
The KDS highlight scheme assigned for a
menu item class overrides this setting.

10. Click Save.

11. Select the property, click Setup, and then click RVC Configuration.

12. Double-click the revenue center for which you want to assign the KDS Controller.

13. On the General tab, select the KDS Controller from the drop-down list.

14. Click Save.

Configuring a Backup KDS Controller

You can configure a backup KDS controller service to take over manually or automatically
from the primary KDS controller in case of failure.
Beginning with the Simphony 18.1 release, by enabling KDS Controller option 9 - Enable
Backup Controller Automatic Takeover (described below), when the Start of Day executes,
it checks to see whether the primary controller is currently active, and if not, it automatically
switches from the backup to the primary controller.
1. Select the property, click Setup, and then click KDS Controllers.
2. Double-click the KDS Controller for which you want to assign a backup KDS Controller.
3. Click the Backup Service Host tab.

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 Chapter 3
Configuring the KDS Bump Bar

4. Click the Select link adjacent to the Service Host field, select a backup service
host from the list, and then click OK.
5. To set the backup KDS Controller to automatically take over when the primary
KDS Controller is down:
a. Click the General tab.
b. Select 9 - Enable Backup Controller Automatic Takeover.
6. Click Save.
7. Select the Enterprise level, click Configuration, and then click Roles.
8. Double-click an appropriate employee role, click the Operations tab, and then
click the PMC Procedures subtab.
9. Select 30057 - Backup/Restore KDS Controller, and then click Save.
This allows employees associated with this role to activate the backup KDS
Controller or to re-activate the primary KDS Controller manually.
10. Select the Enterprise, property, revenue center, or zone, click Configuration, and
then click Page Design.
11. Insert a new button, select Function from the Type drop-down list, and then select
Restore Primary KDS.
This touchscreen button allows workstation operators to activate the primary KDS
Controller that the current revenue center is using when it comes back online, if
the backup KDS Controller is currently active.
12. If you did not configure the backup KDS Controller to automatically take over for
the primary KDS Controller, insert another new button.
a. Select Function from the Type drop-down list.
b. Select Active Backup KDS from the Function list.
13. Click Save.

Configuring the KDS Bump Bar

Bump bar functions are enabled by mapping an activity to a specific keypad button. A
scancode is a numeric value that represents each keypad location. Scancodes are
determined by the bump bar manufacturer. Refer to the support documentation
provided by the manufacturer of the bump bar for the scancodes.
1. Select the Enterprise, property, or zone, click Setup , and then click KDS Bump
Bars.
2. Insert a KDS Bump Bar record if it does not exist.
3. Double-click the record to open it.
4. To configure the KDS bump bar with Oracle default Scancode Values and
Functions, click Create Default.
5. To configure the KDS bump bar with specific Scancode Values and Functions,
click Add, and then follow these steps:
a. Enter the Scancode Value of the button.
b. Select the corresponding Function. KDS Bump Bar and Toolbar Functions
contains a list of all KDS bump bar functions.

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Configuring the KDS Bump Bar

c. Continue to add all appropriate KDS bump bar functions.

6. Click Save.
See KDS Bump Bar Templates and Scancodes to view both the 10 and 20 button bump
bar templates, and their corresponding Scancode values.

KDS Bump Bar Templates and Scancodes

Shown here are bump bar templates and Scancode values for Oracle MICROS KDS bump
bars.

10 Button KDS Bump Bar Template

Figure 3-1 10 Button Template

10 Button KDS Bump Bar Scancode Values

Figure 3-2 10 Button Scancode Values

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 Chapter 3
Configuring the KDS Toolbar

20 Button KDS Bump Bar Template

Figure 3-3 20 Button Template

20 Button KDS Bump Bar Scancode Values

Figure 3-4 20 Button Scancode Values

See the Kitchen Display System (KDS) Document Library for more information about
Oracle MICROS KDS bump bars.

Configuring the KDS Toolbar

1. Select the Enterprise, property, or zone, click Setup, and then click KDS Tool
Bars.
2. Insert a KDS Tool Bar record if it does not exist, and then double-click the record
to open it.
3. (Optional) Enter the Button Height and the Button Width, and then select the
Background Color for the toolbar.
If you do not configure a button height and width, KDS uses the default value of 60
pixels.
4. To configure the KDS toolbar with Oracle Hospitality default functions, click Create
Default.
5. To configure the KDS toolbar with specific functions:
a. Click Add, select the Function, enter the Legend for the toolbar button, and
then if enabled, enter the Parameter for the selected function.
The Parameter field only becomes active when the function requires a
parameter. For function Remote View Specific, enter the record number of the
KDS Display that you want to remotely view in the Parameters field.

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 Chapter 3
KDS Bump Bar and Toolbar Functions

b. (Optional) Select the Background Color for the toolbar button, and then select the
Legend Color.
c. Repeat Steps 5-a and 5-b to add all appropriate KDS toolbar functions. KDS Bump
Bar and Toolbar Functions contains a list of all KDS toolbar functions.
6. To reposition the function buttons on the toolbar, in the column with the number sign (#),
click the position number of the function, and then click the up and down arrow buttons to
move the position.
7. Click Save.

KDS Bump Bar and Toolbar Functions

The following table lists all KDS bump bar and toolbar functions. KDS bump bars list many
these functions as a P1 or P2 variant. These are used with the split screen monitor function
to indicate whether the action applies to Panel 1 or Panel 2 on the KDS Display.

Table 3-4 KDS Bump Bar and Toolbar Functions

Function Description In Default Bump In Default

Bar? Toolbar?
Arrow up In list mode, the KDS Display moves up to the Yes No
next line.
Arrow down In list mode, the KDS Display moves down to Yes No
the next line.
Arrow left In chit mode, the KDS Display moves one chit Yes No
at a time to the left.
Arrow right In chit mode, the KDS Display moves one chit Yes No
at a time to the right.
Cancel Exit the current mode of operation. For Yes Yes
example, you can use this function to exit SOS
table detail and remote view.
Claim Order Take ownership of the order by applying a No No
Blue blue colored border to the selected chit.
Claim Order Take ownership of the order by applying a No No
Cyan cyan colored border to the selected chit.
Claim Order Take ownership of the order by applying a No No
Gray gray colored border to the selected chit.
Claim Order Take ownership of the order by applying a No No
Magenta magenta colored border to the selected chit.
Claim Order Take ownership of the order by applying an No No
Orange orange colored border to the selected chit.
Claim Order Take ownership of the order by applying a No No
Pink pink colored border to the selected chit.
Claim Order Take ownership of the order by applying a red No No
Red colored border to the selected chit.
Claim Order Take ownership of the order by applying a No No
Yellow yellow colored border to the selected chit.
Cook View a consolidated list of items sorted by No No
Summary status.
Close Close the KDS application. Yes Yes

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KDS Bump Bar and Toolbar Functions

Table 3-4 (Cont.) KDS Bump Bar and Toolbar Functions

Function Description In Default Bump In Default

Bar? Toolbar?
Done Mark an order as complete and remove the Yes No
chit from the screen.
Done and Mark the selected order as complete, No No
Select First removing the order chit from the screen and
select the first order on screen.
Done Item Mark an item on the chit as complete. No No
End Move to the last page of the KDS Display. Yes Yes
Fire Order Send all items in an order that are on hold due No No
to prep timing to their Prep Stations before
they automatically fire.
This function only works on Expo Displays.
Fire Item Send an item on hold due to prep timing to the No No
Prep Station before it automatically fires.
This function only works on Expo Displays.
Home Move to the first page of the KDS Display. Yes Yes
Left Move to the previous screen. No Yes
This function is only available for the KDS
toolbar.
Mark Keep the selected order on the KDS Display No No
and prevent kitchen staff from bumping the
order.
Mark First Keep the first order on the KDS Display and No No
prevent kitchen staff from bumping the order.
Mark Item Keep an item in an order on the KDS Display No No
and prevent kitchen staff from bumping the
item.
Media View media files related to items in an order, No No
Viewer recipe preparation, or other work-related
tasks.
Minimize Minimize the KDS application to the Microsoft No Yes
Windows toolbar (Microsoft Windows 32-bit
displays).
OK Accept the last entry. Yes No
Order Mark an order as being prepared. No No
Started
Order Mark the first order on the current page as No No
Started First being prepared.
Page down Scroll down the page. No No
Page up Scroll up the page. No No
Page left Scroll to the previous page. Yes No
Page right Scroll to the next page. Yes No
Panel Swap In a split screen display, the KDS Display No No
moves the focus between the left and right
panels.

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KDS Bump Bar and Toolbar Functions

Table 3-4 (Cont.) KDS Bump Bar and Toolbar Functions

Function Description In Default Bump In Default

Bar? Toolbar?
Prep Start/ Change an item’s status to start for the Prep No No
Stop Station.
This function only works if the KDS shows
every item in an order on a chit of its own.
Print Check Print the guest check corresponding to the No No
selected chit.
Print Order Print the selected runner chit. No No
Chit
Priority Reorder the chit by priority, with Priority 1 No No
Order 1-8 being the highest and Priority 8 being the
lowest.
Production View a list of production items relevant only to No No
Summary this local KDS display. Production Items for KDS
contains more information.
Pull Order Pull an order from another KDS Prep Station No No
in the Prep Station’s primary distribution
group.
Push Order Push (send) an order to another KDS Prep No No
Station in the revenue center.
Recall Recall an order from the last 50 orders or the No Yes
last 15 minutes of orders marked as complete
and restart the cook timer.
The system lists the orders in a table.
Recall Last Recall the last order marked as complete and No Yes
restart the cook timer.
Recall Item Recall an item marked as complete. No No
Recall Last Recall the last item marked as complete. No No
Item
Recall with Recall an order from the last 50 orders or the No No
Panel last 15 minutes of orders marked as complete
and restart the cook timer.
The system shows the orders as order chits
Remote View Remotely view a KDS Display by selecting No No
List from a list of displays that allows remote
viewing.
Remote View Remotely view the first KDS Display by record No No
Next number that allows remote viewing and then
go through other KDS Displays on subsequent
key presses.
Remote View Remotely view a specific KDS Display without No No
Specific having to select from a list.
You must enter the record number of the KDS
Display that you want to remotely view in the
Parameters field.

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Table 3-4 (Cont.) KDS Bump Bar and Toolbar Functions

Function Description In Default Bump In Default

Bar? Toolbar?
Review Recall an order from the last 50 orders or the No No
last 15 minutes of orders marked as complete,
without restarting the cook timer.
Review Last Review the last order marked as complete, No No
without restarting the cook timer.
Review with In chit mode, review an order from the last 50 No No
Panel orders or the last 15 minutes of orders marked
as complete, without restarting the cook timer.
Right Move to the next screen. No Yes
This function is only available for the KDS
toolbar.
Select and Mark the first order on the display as complete No Yes
Done and remove the chit from the screen.
Select First Select the first order on the display that is No No
Unstarted pending preparation.
Select Next Select the next order to the right. Yes No
Select Next Select the next item on the chit. No No
Item
Select Next Select the next order that is pending No No
Unstarted preparation.
Select Select the previous order on the display. Yes No
Previous
Select Select the previous item on the chit. No No
Previous
Item
Show OPS Open and transfer focus to POS operations. No No
This function is only available on the KDS
toolbar.
Start and Mark the selected order as being prepared and No No
Select First select the next order that is pending
Unstarted preparation.
Summary View all active orders in list mode without Yes No
Condensed condiments.
Summary View all active orders in list mode with their Yes No
Expanded condiment.
Table Detail View orders corresponding to the selected Yes No
table.
This function only works on SOS Displays.

KDS Display Types

Based on the operation that the display is performing, you can configure a KDS
Display as one of the following display types:
• Prep Display

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KDS Display Types

• Expediter (Expo) Display

• Speed of Service (SOS) Display

Prep Display
Prep Display is the display type used most often. Prep Displays are used to show orders at
preparation stations in the kitchen. Typically, a Prep Display is named based on its function,
for example, Hot Display, Cold Display, or Pizza Display.

Figure 3-5 Prep Display

Expo Display
An Expo Display shows all orders for the kitchen, allowing the expediter chef to control the
flow of the orders and preparation times. The layout of an Expo Display screen is identical to
the Prep Display screen; however, an Expo Display contains different functionality because of
the tasks it performs.

SOS Display
SOS Displays allow managers to continuously monitor the status of all tables in the
restaurant. The SOS Display is divided into a grid, with each cell representing a different
table. An SOS display is considered an Expo Display; the only difference is the initial grid that
displays all the tables. Double-tapping one of the table grids shows that table's check detail
information as a chit image of the Expo check.

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Configuring a KDS Display

Figure 3-6 SOS Display

The cells change color to reflect the table status as guests are seated and orders are
processed through the system:

Table 3-5 SOS Display Table Color Coding System

Cell Color Table Status

Gray The table is empty.
White, with no timer A check has started for the table, but no active order is in the
kitchen.
White, with a timer A check has started and an appetizer (course 1) is on the active
order chit that shows in the kitchen.
White, the timer A check has started and there is no appetizer (course 1) on the
appears within a box active order chit that shows in the kitchen.
Yellow The order chit has passed the first predefined time limit
(configured in Order Devices).
Red The order chit has passed the second predefined time limit
(configured in Order Devices).
Blue The entree course (course 2) has been served and the only
remaining course is dessert.

Configuring a KDS Display

1. Select the property, click Setup, and then click KDS Displays.
2. Insert a new record, enter a name for the KDS Display, and then click OK.

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Configuring a KDS Display

If you are configuring a Windows 32 KDS Display, append the prefix WSKDSD to the KDS
Display name (for example, WSKDSDISPLAY1). Do not include a space in the display
name.
3. Double-click the new KDS Display record.
4. Select the KDS Controller from the drop-down list.
5. Enter the IP Address of the display.
6. Select a KDS Tool Bar, a Bump Bar, or both from the drop-down lists.
7. Select the appropriate display platform from the Platform Type drop-down list:
• 0 - PC-based: Select this option if the KDS is PC-based. That is, an industry
standard PC using either a color touchscreen monitor or a color monitor and a bump
bar.
• 1 - SEI OASYS: Select this option if you are using a Select Electronics, Inc. OASYS
platform based KDS Display.
8. If you selected 1 - SEI OASYS in Step 7, select the Card ID or slot number of the SEI
card in the OASYS box and the Video ID to identify the KDS Display.
9. From the Display Orientation drop-down list, select the orientation type for the display.
10. To enable kitchen staff to select items on the chit, select 1 - Enable Item Select.
11. To prevent other KDS Displays from remotely viewing orders on this display, deselect 7 -
Allow Remote View.
When remote view is disabled, remote actions are also disabled.
12. To enable other KDS Displays to remotely view orders, but prevent them from performing
any actions on this display, select 7 - Allow Remote View, and then deselect 8 - Allow
Remote Actions.
13. If using DOM Mode Fire On Fly or Fire On Next, to have the KDS chit timer restart when
the check is service totaled in the first service round, select 9 - Reset KDS Chit Timer.
The chit timer does not reset when the check is picked up at the workstation and then
service totaled.
Dynamic Order Mode (DOM) contains more information.
14. To show the mouse cursor on the KDS Display, select 10 - Show Mouse Cursor.

15. If the display is a Speed of Service (SOS) Display, select the appropriate options as
described in the following table:

Table 3-6 SOS Display Options

Option Description
2 - Only Active Tables Select this option to show only tables that
have an open check on the display.
3 - Dynamic Display Dynamic Display and Kitchen Zones contains
more information.

16. Click the Display tab.

17. Configure the Display Screen Options as described in the following table:

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Table 3-7 KDS Display Screen Options

Field Description
Display Type Select the type of KDS Display:
• 1 - SOS
• 2 - Expo
• 3 - Prep
Tool Bar Position If you selected the Platform Type 0 - PC-
based in Step 7, select the location of the
tool bar on the display.
When you select Left or Right for a KDS
display at a property that is using
Simphony version 2.8.3 or earlier, the
toolbar appears at the top of the KDS
display.
Panel Layout Split Order Screens contains more
information.
Table Detail Toolbar If you selected 1 - SOS from the Display
Type drop-down list, you can optionally
select a toolbar from the Table Detail
Toolbar drop-down list to use when
viewing Table Detail mode on a Speed of
Service (SOS) KDS display.

18. Configure the order chit appearance in the display as described in the following
table:

Table 3-8 KDS Chit Display Options

Fields Description
KDS Chit Layout Style Select the type of layout for the order
chits on the display. Depending on the
chit layout style that you select, the
Order Type Font drop-down list
becomes active.
Some KDS Chit Layout Styles are only
intended for use with certain Display
Types. For example, a Chit Layout style of
107 - Chit-Std. w/Item Status is intended
to be used with Expo and SOS displays
only.
To preview the chit layout styles, click
the Help link adjacent to the KDS Chit
Layout Style drop-down list, and then
select the chit style. KDS Chit Layout
Styles contains a detailed list of the chit
layout styles available for standard
Kitchen Display Systems.
Order Receipt Layouts also contains more
information.

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Table 3-8 (Cont.) KDS Chit Display Options

Fields Description
Serpentine Mode Select the arrangement of order chits on
the display:
• 0 - TSR: Select to arrange the KDS
with the number of vertical columns
set in the Chit Columns drop-down
list. Incoming orders appear starting
from the top left corner, filling the
first column, then spilling into the
top of the next column, and so on.
TSR Mode only works on PC-based
KDS Displays.
• 1 - Horizontal: Select to arrange the
KDS with the number of horizontal
rows set in the Chit Rows drop-
down list. Incoming orders appear
from left to right, row by row,
starting from the top left corner and
moving across.
• 2 - Vertical: Select to arrange the
KDS with the number of vertical
columns set in the Chit Columns
drop-down list, and using the Chit
Rows drop-down list set the number
of rows to appear. Incoming orders
appear starting from the bottom
right corner, moving up and then
moving to the left.
Menu Item Font Select the font size for menu items to
appear on the display.
Combo Item Font Select the font size for combo meal items
to appear on the display. This setting only
affects chit view.
Order Type Font Select the font size for the Order Type
text to appear on the display.

19. If the display is an SOS Display:

a. In the Table Columns field, enter the number of columns to use to present table
numbers for the SOS Table Display (allowed values are between 5 and 99). When
setting a SOS Table Column count that is more than a KDS Display device can show,
fewer SOS table columns are actually displayed on that device. The number of
columns that can be shown is based on the physical KDS display panel dimensions
and/or resolution settings.
b. In the SOS Timeout field, enter the amount of time the kitchen staff can view a table
in the regular Expo Display screen before the display returns to the SOS Table
Display.
20. To set each column on the KDS Recall and Review list, click the Recall/Review List tab,
select the Column Type to display on Column 1 to Column 6, and then enter the Width
for each column relative to the total screen width.
21. Click Save.

22. Select the Enterprise, property, or zone, click Configuration, and then click Theme
Assignment.

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23. Click the Configuration tab.

24. From the Default Kitchen Display Theme drop-down list, select the default
theme for KDS Displays. The default theme applies to the KDS toolbar, toolbar
buttons, status bar, and all KDS dialogs, including List View, error message
dialogs, Cook Summary dialog, Remote View List dialog, Production Item
Summary dialog and so on.
• Classic (gray)
• Ocean (blue)
• Hornet (moss green)
• Leaf (green)
• Rose
25. Click Save.

Configuring a KDS Order Device

1. Select the revenue center, click Setup, and then click Order Devices.
2. Insert an order device record for the KDS, and then double-click the record to
open it.
3. On the General tab, select 1 - Remote from the Device Type drop-down list,
select 1 - KDS from the Primary Device Type drop-down list, and then select the
appropriate KDS Display record from the Device drop-down list.
4. If you have a backup printer, select it from the Backup Device drop-down list.
A backup device can only be configured as a printer device. A configured printer
for a backup device only works for a KDS when the KDS Controller or Service
Host is down; it does not work when the RDC is offline or powered off.
5. From the Order Device Redirect drop-down list, select the KDS order device that
you created in Step 2.
6. From the Menu Item Printing drop-down list, select which items to route to this
KDS:
• 0 - All Items: Select to route all menu items.
• 1 - Only Items with Condiments: Select to route only menu items with
condiments.
• 2 - Only Items without Condiments: Select to route only menu items without
condiments.
7. From the Condiment Sort Type drop-down list, select how to sort the condiments
on the order chits. Condiment sorting only works if you have set Menu Item
Classes option 30 - Sort Condiments by Print Group for the parent menu items.
• No condiment sorting: Select to list condiments in the order in which they are
entered to the check by the workstation operator. However, allowed
condiments will sort in the order assigned in Condiment sets, if configured.
• Sort allowed condiments: Select to sort only allowed condiments based on
the print group. The sort order configured for allowed condiments in
Condiment Sets is discarded. If required condiments are ordered in between
allowed condiments, the required condiments will remain in the same position
in which order they were ordered.

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• Sort all condiments: Select to sort all condiments based on the print group,
regardless of condiment type.
8. Click the KDS tab, and then configure the following settings as required:

Table 3-9 Order Devices KDS Fields

Field Description
Course 1 First/Second Alert Timeout If you are using the KDS Coursing function,
enter the time in seconds when course 1
items display the first alert and second alert
respectively.
Chits showing a first alert are shaded yellow,
while the chits showing a second alert are
shaded red.
Other Course First/Second Alert Timeout If you are using the KDS Coursing function,
enter the time in seconds when any course
except course 1 displays the first and second
alert respectively.
Chits showing a first alert are shaded yellow,
while the chits showing a second alert are
shaded red.
Primary Runner Chit Printer Select a printer where runner chits print
when orders are bumped from the KDS
device.
Backup Runner Chit Printer Select a printer where runner chits print
when orders are bumped from the KDS
device if the application cannot establish
communication to the primary runner chit
printer.
Send To Panel Select the panel where orders sent to this
device should display.
This field is only active when the order
device contains more than one panel.
DOM Type Dynamic Order Mode (DOM) contains more
information.
Add Sort Rule This feature is only supported with DOM.
Dynamic Order Mode (DOM) contains more
information.
Modify Sort Rule This feature is only supported with DOM.
Dynamic Order Mode (DOM) contains more
information.
Void Sort Rule This feature is only supported with DOM.
Dynamic Order Mode (DOM) contains more
information.
Add Highlight Scheme This feature is only supported with DOM.
Dynamic Order Mode (DOM) contains more
information.
Modify Highlight Scheme This feature is only supported with DOM.
Dynamic Order Mode (DOM) contains more
information.

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Table 3-9 (Cont.) Order Devices KDS Fields

Field Description
Void Highlight Scheme This feature is only supported with DOM.
Dynamic Order Mode (DOM) contains more
information.
Beep On New Order Select the sound type to emit when an order
is received on the device. If you select 2 -
WAV File, the application uses the default
WAV file set for the operating system.
Display New Order Notification Select this option to make new orders flash
when they appear on the KDS Display.
This feature is not supported with DOM.
New Order Notification Timeout (seconds) Enter the length of time in seconds that
newly added items should flash on the
screen. When this threshold is reached,
items appear normally.
This field is only active when you select
Display New Order Notification.
Beep On Prioritize (Increase) Select the sound type to emit when an order
is assigned a priority and also when the
priority of an order is increased on the order
device. If you select 2 - WAV File, the
application uses the default WAV file set for
the operating system.
Beep On VIP Select the sound type to emit when a VIP
order is received on the device. If you select
2 - WAV File, the application uses the default
WAV file set for the operating system.
Beep On Rush Select the sound type to emit when a rush
order is received on the device. If you select
2 - WAV File, the application uses the default
WAV file set for the operating system.
KDS Display Backup Select the backup order device for the KDS
Display. The backup order device must be
another KDS Display linked to the current
revenue center’s KDS Controller.
• If the POS client cannot communicate
with the KDS Controller, orders are sent
to the backup device configured on the
General tab.
• If the POS client can communicate with
the KDS Controller, but the controller
fails to communicate with the desired
KDS Display, orders are sent to the
backup order device.
If the device has multiple panels defined,
backup chits always go to panel 1 of the
physical device to which the backup order
device is linked.

9. Click the Options tab, and then select the appropriate KDS Options as described
in the following table:

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Table 3-10 Order Devices KDS Options

Option Description
1 - Enable KDS Consolidation Select this option to consolidate identical
items with different modifiers onto one line,
preceded by the quantity on the KDS Display.
KDS Consolidation is not supported with
DOM or with any DOM KDS chit layout style.
2 - Sort Voids to Top (not DOM) Select this option to sort voided items to the
top of the display.
This feature is not supported with DOM.
3 - Single Item Per Sub-Order Select this option to show every item on an
order on its own chit. This option is enabled
for KDS Menu Item Prep Timing.
If you are using KDS load balancing, Oracle
Hospitality recommends that you set this
option for the most equal distribution of
menu items.
4 - Print on Prep Done Select this option to print a runner chit
when the order is marked as Done at a Prep
Station. Only items from this Prep Station
print.
5 - Print on Expo Done Select this option to print a runner chit
when the order is marked as Done at the
Expo Station.
6 - Print on All Prep Done Select this option to print a runner chit
when an order is complete at all Prep
Stations and before the order is bumped
from the Expo Display.
7 - Sort by Seat Select this option to sort check detail by seat
number. Deselect this option to have items
display in the order in which they were
ordered.
8 - Re-sort when All Prep Done Select this option to cause the Expo Display
to re-sort a chit to the beginning of the list on
the Expo Display, when all Prep Stations
have marked the chit as Complete.
This option only applies to Expo Displays.
9 - Display Subtotal This feature is only supported with DOM.
Dynamic Order Mode (DOM) contains more
information.
10 - Do Not Display Voids This feature is only supported with DOM.
Dynamic Order Mode (DOM) contains more
information.
11 - Display Menu Item Count This feature is only supported with DOM.
Dynamic Order Mode (DOM) contains more
information.
12 - No Expo Done Before Paid This feature is only supported with DOM.
Dynamic Order Mode (DOM) contains more
information.

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Table 3-10 (Cont.) Order Devices KDS Options

Option Description
13 - Unconsolidate Items After Condiment Select this option to unconsolidate multiple
Entry quantities of menu items if condiments are
selected for each item. This option only
works when using DOM or when 1 - Enable
KDS Consolidation is set for the order
device.
14 - Multiple Condiments Per Line Select this option to display condiments in a
continuous line on each order chit. Deselect
this option to print each condiment on a
separate line beneath the referenced menu
item.
To compress the condiments into a single
line, you must not print condiments in red.
15 - Display New Order Notification This feature is not supported with DOM.
16 - Expo Done Exempt Select this option to prevent an Expo Station
from marking a suborder as Done, when it is
marked as Done on another Expo Station.
17 - Print Course Header KDS Configuration for Dining Courses contains
more information.
18 - Do Not Consolidate Select this option to print identical items
separately if they are posted separately.
Deselect this option to consolidate identical
items onto one line, preceded by the
quantity.
Menu items with condiments do not
consolidate. Options 7 - Sort by Seat and 1-
Enable KDS Consolidation override this
option. To disable consolidation, you must
select this option and then deselect 1 -
Enable KDS Consolidation
The output format depends on the settings of
7 - Sort by Seat and 18 - Do Not
Consolidate.
19 - No Prep Done Before Paid This feature is only supported with DOM.
See Dynamic Order Mode (DOM) for more
information.
20 - Show Previous Course Indicator KDS Configuration for Dining Courses contains
more information.
21 - Disable Double Touch Bump Select this option to prevent KDS users from
bumping an order by touching a chit twice
on the display.
22 - Match Voids with Order Chits Select this option to have voided order chits
appear directly in front of the order it
relates to.
23 - Sort by Print Group Select this option to sort menu items based
on the print group. If a print group is not
assigned, items print according to their
record number.
Option 7 - Sort by Seat overrides this option.

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Table 3-10 (Cont.) Order Devices KDS Options

Option Description
24 - Print Check on Expo Done Select this option to automatically print the
guest check once the corresponding chit is
marked complete on the Expo Display.
25 - Alerts Exclude Prep Time Select this option to exclude menu item prep
times from alert time calculations.
26 - Bump Marked Items Select this option to allow KDS users to
bump marked items and orders from this
display.
If option 12 - No Expo Done Before Paid or
19 - No Prep Done Before Paid is also
selected, KDS users cannot bump marked
items or orders until the check is paid.
27 - Suppress Check Total This feature is only supported with DOM.
28 - Use Deli Chit Format for Runner Chits Select this option to override the traditional
runner chit layout with the deli chit layout,
which prominently shows the order
number.
29 - Item Print on Item All Prep Done Select this option to allow runner chit
printers to print a chit for each individual
item by order type.
The chit prints when the cook bumps the
item from the KDS Display. If the item routes
to multiple Prep Stations, the runner chit
prints when it is bumped from the last KDS
station. If runner chit printers are assigned
by the KDS order device, chits print to the
runner chit printer assigned to the last KDS
the item was bumped from.
You must also enable Order Types
Parameters option 9 - KDS Allow Item Print
on Item All Prep Done for this feature to
work. This feature is only supported on Prep
Stations.
30 - Suppress Guest Check ID on Runner Select this option to prevent the guest check
Chits ID from appearing on runner chits printed
from this order device. When selected, the
guest check number prints on the runner
chits instead of the check ID.
31 - Always Show Quantity Select this option to show the quantity for
every condiment ordered, even if the
quantity is 1. When set, condiments must be
added to the check singly, that is, without
using the on screen numeric key pad for
multiple condiment orders. You must
deselect option 1 - Enable KDS
Consolidation for this feature to work.
When deselected, the quantity is implied
from the item preceding it on the order chit.
This feature is not supported with DOM.

10. Click Save.

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4
Restaurant Display Controller (RDC)
Configuration
The Restaurant Display Controller (RDC) provides an alternative to traditional PC-based KDS
systems. The RDC is equipped with an embedded operating system that allows for quick and
easy installation. Physically, the RDC unit takes up little space and can operate within an
extended range of temperature and humidity, making it an ideal choice for kitchen
environments. The RDC comes pre-loaded with CAL software.
This chapter provides instructions for upgrading the RDC to run Kitchen Display System
(KDS) version 2.1.

RDC Order Device Upgrade Tasks

You might need to upgrade the Restaurant Display Controller (RDC) in order to run Kitchen
Display System (KDS) version 2.1. This is available with Simphony version 2.3 and later.
There are two RDC models (GX and LX) and each model has a different platform. The part
number on the RDC indicates the model. The RDC Platform Update is version 4.2.2.0 and it
can automatically identify which model of RDC is being used and install the correct files.
Upgrading an order device consists of completing the following tasks:
• Upgrading the operating system to the required platform
• Resetting factory settings
• Installing the KDS Client

Upgrading the RDC Operating System

The RDCPlatformUpdate.zip file consists of two self-extracting files that you need to execute
on an existing CAL server.
1. Run the CALClientUpdate(4.1.3.66).exe.
This is a self-extracting file that contains the updated CAL client for both RDC models
(GX and LX). This executable file creates the CAL package on the CAL server to deploy
the CAL client to the RDC.
This is the same version of CAL client that ships with newer RDCs, so you may notice
that the CAL package does not appear to update some RDCs.
2. Run the ClientOSUpdate(4.2.2.0).exe. Each of these CAL packages restarts the RDC
several times during the update.
This is a self-extracting file that contains the updated RDC operating system image for
both RDC models (GX and LX). This executable file creates the CAL package on the
CAL server to deploy the operating system update to the RDC.

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Resetting the RDC Factory Settings

Resetting the RDC Factory Settings

Previous configuration data on the device might interfere with the new platform and
software. To facilitate the best possible upgrade, return the unit to the factory settings
prior to loading the new KDS software.
1. From the RDC, click Start, click Settings, and then click Control Panel.
2. Click the Default Settings tab.
3. Select the Reset to Default Settings option, and then click Yes.
4. Save the settings. The device restarts after resetting the configuration.
5. Set the current date and time on the unit.
If the date and time on the unit do not match that of the server, the CAL software
does not work properly. Typically, the property list fails to load when these values
are not correct.
6. Set the Internet Protocol (IP) address of the RDC to be a static value that works on
the network. Some units cannot pick up a Dynamic Host Configuration Protocol
(DHCP) issued IP address after the upgrade.
a. To test the network configuration, open Microsoft Internet Explorer on the
RDC.
b. Enter the URL for the Simphony Egateway service that is hosting the CAL
server (for example, http://[http://:8050/egateway/egateway.asmx]). If you can
access this URL, the network is ready to connect to the server.
The unit does not require Domain Name System (DNS) or Windows Internet
Name Service (WINS) entries.

Installing the KDS Client

Follow the KDS instructions to install and configure the KDS client software.
1. If you type with a keyboard and nothing appears in the fields, press the F12 key
and try again.
2. When selecting the Restaurant Display Controller (RDC) from the list:
a. Ensure that the Automatic DHCP Address is turned off.
b. Ensure that there are values in the Netmask and Default Gateway fields.
c. Ignore the value in the Select Product to Install on Workstation field.

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5
Client Application Loader (CAL) Setup for
KDS
This chapter provides instructions on how to setup, install, and authenticate the CAL package
on KDS Display clients. The Oracle Hospitality Simphony Configuration Guide contains more
information on the Client Application Loader.

CAL Installation Prerequisites for KDS

Beginning with Simphony version 2.9.1, KDS Displays must have an authenticated identity. If
you are using KDS environments with Simphony versions 2.9 and earlier, you must perform
CAL authentication before upgrading to Simphony version 2.9.1. You must enter your logon
credentials during the initial authentication process.
Before installing CAL on KDS Displays, perform the following functions:
• Connect a USB keyboard to the KDS Display.
• Assign the employee privilege to download software, install and authenticate clients and
Service Hosts using CAL. Beginning with Simphony version 2.9.1 (which includes CAL
version 139), users must have the employee privilege assigned to the appropriate role to
successfully authenticate workstations, Android devices, and Kitchen Display Systems
(KDS). EMC users do not automatically acquire this privilege during an upgrade to
version 2.9.1. After installing or upgrading to Simphony version 2.9.1, you must assign
the privilege to a user’s role. When the Role option is set, employees can use their EMC
logon credentials when CAL’ing devices. Allowing Employees to Install and Authenticate
POS Clients and Service Hosts contains instructions to assign the privilege.
• Set the CAL deployment schedule. Configuring the Deployment Schedule to Install CAL
on KDS contains more information.

Allowing Employees to Install and Authenticate POS Clients and

Service Hosts
Beginning with Simphony version 2.9.1 and later, you must allow employees to download
software, install, and authenticate clients and service hosts using CAL version 139. When this
privilege is granted, the User Security Credentials configured in the Property Parameters
module become inactive, allowing employees to use their EMC login credentials when setting
up POS clients.
1. Select the Enterprise, click Configuration, and then click Roles.
2. Double-click an employee role.
3. Click the Operations tab, click the Miscellaneous subtab , and then select 10065 -
Download Software, Install and Authenticate Clients and Service Hosts Using CAL.
4. Click Save.

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Configuring the Deployment Schedule to Install CAL on KDS

Configuring the Deployment Schedule to Install CAL on KDS

1. Select the Enterprise, click Setup, and then click CAL Packages.
2. Expand WS KDS Display from the left pane, and then select the latest KDS CAL
package.
3. Click the Deployment Schedule tab, and then click Add Deployment.
4. Select 1- Property/ Enterprise as the Deployment Type, select a Property, and
then select 0 - Install as the Action to Take.
5. If the property has Microsoft Windows 32 clients that are not configured as KDS
Displays:
a. Click Add Deployment again, and then select 2 - Specific Service Host as
the Deployment Type.
b. In the Service Host column, click the ellipsis (...) point button, select a
Microsoft Windows 32 workstation client that is not a KDS Display, and then
click OK.
c. Select 1 - Skip as the Action to Take.
d. Repeat Steps 5-a through 5-c for all Microsoft Windows 32 clients that are not
KDS Displays.
6. Click Save.

Installing CAL on the KDS

To initiate CAL authentication on a KDS Display:
1. On the KDS Display, press Start, select All Programs, select Micros Client
Application Loader, and then select McrsCAL Config.
2. Decipher and enter the correct access code, and then press the Configure CAL
button.
3. In the Enter CAL Server dialog, set the following values, and then press Next:
• Server Name: Leave this field blank.
• Server IP/URL: Leave this field blank.
• POS Type: Oracle recommends that you select MICROS Simphony (not
Simphony Multi-Tenant), regardless of running on a Simphony Standard or
Premium Cloud Service environment.
• CAL Enabled: Select this option if it is not automatically set by default.
• Secure Connection: Select this option if Simphony uses the Translation
Layer Security (TLS) 1.2 Encryption protocol. (If you are installing CAL version
139 or later, this option is set by default.)
• Server: Enter your Simphony application server name as a fully qualified
domain name (FQDN) using the USB keyboard attached to the KDS Display.
For example, if the server name is abc2012app1, you need to enter the
following: abc2012app1.[hostname].[domain].com.
If you are using static IP addresses, the KDS display network card will need to
be updated with a DNS server entry.

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Configuring KDS to Run as a Windows Service

• OrgPa: If you are installing CAL version 139 in a Simphony Standard or Premium
Cloud Service environment, do not enter anything, regardless of which POS Type is
set.
• Port: Enter your port number. Enter 443 if Simphony uses the TLS 1.2 Encryption
protocol. (This is the default port number and is configurable at the Enterprise.) Other
examples are 8443 or 9443.
CAL version 139 only supports CAL authentication on HTTPS with TLS 1.1/1.2
encryption. Entering HTTP or 8080 for the port will result in an installation issue.
• Update: Click the Update button to automatically fill the Server Name and Server
IP/URL fields after the application server name is resolved and recognized. You are
now required to use an HTTPS secure connection in your Server URL.
4. If you are using Simphony version 2.9.1 and later and installed on a Simphony Standard
or Premium Cloud Service environment, CAL prompts you to enter your Simphony EMC
logon credentials. Enter your User name, Password, and Organization name in the
CAL Authentication dialog, and then press the Login button. If you are using Simphony
(licensed) (on premises, self-hosted), you do not need to enter the Organization.
If you are using Simphony version 2.9 or earlier, you must enter the Install User
Security Username and Password configured in the Security tab of the Property
Parameters module in the EMC. Contact your system administrator for assistance.
5. If the Enterprise has multiple properties, select the property from the Property Search and
Select dialog, and then press Next.
If the property does not appear in the list, enter the property name in the Property Name
field, and then press Search.
You do not see a property list if only one property is configured or if there are multiple
properties, but only one property is using workstations.
6. In the Select WS Identity dialog, select the workstation from the Select Workstation ID
drop-down list, and then press the Save button. CAL automatically performs the initial
authentication using the cached EMC credentials.
Each workstation must use a unique Service Host ID. If two workstations use the same
Service Host ID, the first one authenticated will lose authentication when the second is
authenticated.
When CAL restarts it performs a re-authentication, and may prompt for credentials again.
After validation, the POS client application starts and workstation operators can resume
normal KDS Display functions.

Configuring KDS to Run as a Windows Service

To configure KDS to run as a Windows service on a workstation:
1. Create an Enterprise Service Host:
a. Select the Enterprise level, click Setup, and then click Service Hosts.
b. Insert a new Service Host record, and then double-click it to open in form view.
c. In the Host Name field, enter the host name of the workstation.
d. Enter the Subnet Mask and the Default Gateway of the workstation.
e. Select Is Windows Service to run the Service Host as a windows service.
f. Click Save.

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Configuring KDS to Run as a Windows Service

2. Add a new KDS Controller and associate it with the Service Host created in Step
1:
a. Select the property level, click Setup, and then click KDS Controllers.
b. Insert a new KDS Controller record, enter a record name, and then click OK.
c. Double-click the new record to open it.
d. Click the Service Host tab.
e. Click Select adjacent to the Service Host field, select the service host you
created in Step 1, and then click OK.
Select Any Property from the Property drop-down list to view the service
host configured at the Enterprise.
f. Click Save.
g. Configure the KDS Controller. Configuring a KDS Controller contains more
information and instructions.
h. Select the property, click Setup, and then click RVC Configuration.
i. Double-click the revenue center for which you want to assign the KDS
Controller.
j. On the General tab, select the KDS Controller from the drop-down list.
This is the KDS Controller you created in Step 2-b.
k. Click Save.
3. Configure the KDS Display, selecting the KDS Controller that you created in Step
2. Configuring a KDS Display contains more information and instructions.
4. Configure the KDS Display as an order device. Configuring a KDS Order Device
contains more information and instructions.
Select the KDS Display created in Step 3 as the Device Number.
5. Enable the KDS Display created in Step 4 as the order device for a workstation.
(This can be any workstation within the property that is running POS Operations.)
a. Select the property level, click Setup, and then click Workstations.
b. Double-click the workstation record for which to assign the order device.
If a workstation is not present, create a new workstation, install and configure
CAL to post checks to the KDS Display.
c. Click the Order Devices tab, and then select the KDS Display order device
created in Step 4 as the Order Device Output for the workstation.
d. Click Save.
6. Add the CAL Deployments for the Enterprise Service Host created in Step 1.
Configuring the Deployment Schedule to Install CAL on KDS contains more
information and instructions.
When selecting Service Host during CAL deployment, select Any Property in the
Property drop-down list to view the Enterprise service hosts.
When selecting the workstation during the CAL process, enable Show Service
Hosts to view the Enterprise service hosts.

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Configuring KDS to Run as a Windows Service

After the CAL process is complete, the menu items appear on the KDS Display (that runs
on the Enterprise service host created in Step 1). The orders are from the workstation
that is running POS Operations (from Step 5).

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6
Dynamic Order Mode (DOM)
DOM is a function that is used to dynamically show order information on KDS Displays. This
allows prep cooks to view an order as it is being ordered. Order chits update as the order is
being entered, as opposed to waiting for the operator to service total the check. If the
customer changes the order at any time, the KDS updates to reflect those changes in the
order chit. DOM is primarily used in quick service restaurants, and often in drive-thru
environments.

Enabling and Disabling DOM

1. Select the revenue center, click Setup, and then click RVC Parameters.
2. Click the Options tab, and then select 50 - Enable Dynamic Order Mode (DOM).
When you are using DOM, do not enable automatic checking firing (Autofire) or Tender
Media Hold Type 2 - Hold Order.
To disable DOM, deselect 50.
3. Click Save.
4. Select the revenue center, click Setup, and then click Order Devices.
5. Double-click an appropriate KDS order device record to open it.
6. Click the KDS tab, and then select the DOM Type:
• 1 - Fire On Fly: Items appear on the KDS immediately
• 2 - Fire On Next: An item appears on the KDS after the next item is ordered
• 3 - Fire On Tender: All items appear on the KDS when a workstation operator ends
the current service round
To disable DOM, select 0 - None in the DOM Type field for each order device.
7. Configure the following DOM settings as required:

Table 6-1 DOM Mode Fields

Field Description
Add Sort Rule Select the sorting type to use when the
quantity of an item is changed.
Modify Sort Rule Select the sorting type to use when existing
items on an order are modified.
Void Sort Rule Select the sorting type to use when an item is
voided on an order.
This feature is only supported with DOM.

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Enabling and Disabling DOM

Table 6-1 (Cont.) DOM Mode Fields

Field Description
Add Highlight Scheme Select the color configuration to use to show
items when the quantity of an item changes.
For example, if 1 Hamburger is ordered
initially, and then it changes to 2
Hamburgers, the item appears in the color
that you configure here, indicating to the
kitchen staff that the quantity has changed.
Modify Highlight Scheme Select the color configuration to use to show
items when workstation operators modify
the items on the order.
Void Highlight Scheme Select the color configuration to use to show
items on orders when workstation operators
void items from the order.

8. Click the Options tab, and then select appropriate KDS options for DOM:

Table 6-2 KDS Options for DOM Mode

Option Description
9 - Display Subtotal When you are using DOM, select this
option to show the order subtotal on the
KDS display. The Subtotal is the sum of
the following:
• Menu Item Sales Total
• Discount
• Tax
• Auto Service Charge
• Service Charge
• Rounding Total
You must also select 50 - Enable
Dynamic Order Mode (DOM) in the RVC
Parameters module.
This feature is only supported by the
following DOM KDS chit layout styles:
• 301
• 305
• 306
• 309
• 312
• 315
• 317
• 320
• 401
• 402
KDS Chit Layout Styles describes the KDS
chit layout styles.

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Enabling and Disabling DOM

Table 6-2 (Cont.) KDS Options for DOM Mode

Option Description
10 - Do Not Display Voids Select this option to remove voided items
from the KDS Display. When selected,
items are removed from the display as
soon as they are voided. When
deselected, the letter V appears next to
the item that was voided. This option
presumes that DOM is enabled and the
item is already sent to the KDS.
11 - Display Menu Item Count Select this option to cause the KDS to
display the menu item count.
12 - No Expo Done Before Paid Select this option to prevent KDS users
from bumping an order from the Expo
Display until the customer pays for the
order.
19 - No Prep Done Before Paid Select this option to prevent KDS users
from bumping an order from the Prep
Display until the customer pays for the
order.
27 - Suppress Check Total Select this option to suppress both the
total and subtotal amounts on all chits
when option 9 - Display Subtotal is set.

9. Click Save.
10. Select the property, click Setup, and then click KDS Displays.

11. Double-click the KDS Display record to open it.

12. Click the Display tab.

13. In the KDS Chit Layout Style field, select the appropriate DOM KDS layout (in the 300
or 400 range) for each display.
Some KDS Chit Layout styles are only intended to be used with certain Display Types.
KDS Chit Layout Styles contains a detailed list of the chit layout styles.
To preview the chit layout styles, click the Help link adjacent to the KDS Chit Layout
Style drop-down list, and then select the chit style.
To disable DOM, select an appropriate non-DOM KDS layout (in the 100 or 200 range)
for each display.
14. Click Save.

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7
Dynamic Display and Kitchen Zones
Dynamic Display enables you to customize and streamline operations in SOS Displays by
programming tables to:
• Show in chronological order rather than by revenue center. This allows employees to
identify which tables have been seated longer and to expedite orders accordingly.
• Show in the order that food was ordered. This keeps orders together, and allows
employees to expedite food for tables that have been waiting the longest.

Kitchen Zones
Kitchen zones are designated collection points where the components of an order are placed
before being served to the customer. This saves time when the order is ready by having the
food runner make one stop to pick up the order, instead of pausing at several stations.
When using Dynamic Display, you can automate the process for assigning kitchen zones to
each new order as it arrives in the kitchen. The zone location is linked to the order on the
KDS Display, so that the kitchen staff knows where to place the orders as they are prepared.
Zone identifiers also print on runner chits to inform the food runner where the orders are
located.

Configuring Dynamic Display

1. Select the property, click Setup, and then click KDS Displays.
2. Double-click an SOS Display record to open it.
3. On the General tab, scroll down to the Options section, and then select 3 - Dynamic
Display.
4. Select the appropriate options as described in the following table:

Table 7-1 Dynamic Display Option

Option Description
4 - Display Zone Select this option to show kitchen zones
(collection points) on the display.
5 - Display Rvc Separator Select this option to separate orders by
revenue center.

5. Click the Display tab, and then configure the following settings:

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Configuring Dynamic Display

Table 7-2 Dynamic Display Settings

Field Description
SOS Zone Font Select the font size for SOS zones to
appear on the display. Oracle
recommends using values between 10
and 12.
SOS Sort Method Select the sort method for the display:
• To sort by table number, select 0 -
Sort by Table Number.
• To sort by the elapsed time of the
oldest order on the table from oldest
to newest, select 1 - Sort Oldest to
Newest. You must deselect 5 -
Display Rvc Separator.
• To sort by the elapsed time of the
oldest order on the table from
newest to oldest, select 2 - Sort
Newest to Oldest. You must deselect
5 - Display Rvc Separator.
Min Table State Not used.
Max Table State Not used.

6. Click Save.
7. Select a property, click the Setup tab, and then click KDS Controllers.
8. Double-click the appropriate KDS Controller record to open it.
9. From the General tab, configure the following Zone Configuration settings:

Table 7-3 Zone Configuration Settings

Field Description
Number of Zones Select the number of kitchen zones to use
for collecting food orders.
You can define up to 26 zones. The
default value is 0, indicating that zones
are not used.
Max Items Per Zone Enter the maximum number of items
(0-999) that can be added to a kitchen
zone. The default value is 0, which
assigns one entire order per zone.
When the number of items exceeds the
limit, extra items get added to the next
zone.

10. Click Save.

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8
Split Order Screens
You can configure a single physical monitor to have several separate logical monitors by
splitting the screen into panels. The KDS operates each panel as if it were a separate
monitor. These panels can appear either horizontally or vertically.

Figure 8-1 Multiple Panels on a KDS Display

You can designate each order device to send its orders to separate panels on the same KDS
Display. Each panel on the KDS Display is accessed using a panel toggle button on the tool
bar or bump bar. The active panel on the KDS Display shows a border to indicate that it is
selected. Split screens works in both chit mode and list mode.
SOS Stations do not support split screens.

Configuring Multiple Panels on a KDS Display

1. Select the property, click Setup, and then click KDS Displays.
2. Double-click the appropriate KDS Display record to open it.
3. Click the Display tab.
4. From the Panel Layout drop-down list select whether the panels appear side-by-side or
one on top of the other.
5. Click Add below the Panel Configuration table.
6. In the Proportion column, enter the ratio of the display area that the panel will occupy.
7. From Chit Columns, select the number of columns to use in the panel for order chits.
8. From Chit Rows, select the number of rows to use in the panel for order chits.
The Chit Rows column only becomes enabled if you select Horizontal or Vertical as the
Serpentine Mode for order chits from the Chit Display Options section on the Display
tab.
9. To see a graphical representation of the panel proportions, click Preview.

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Configuring Multiple Panels on a KDS Display

10. Repeat Steps 5 through 8 to add more panels to the display.

You can configure up to nine panels on the display.

11. Click Save.

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9
Production Items for KDS
The Production Item feature allows you to link menu items that are prepared in a similar
manner (for example, french fries, hamburger patties) and send them to pre-selected KDS
Prep Displays. This feature is designed for kitchen environments that have staff working in an
assembly-line fashion. It allows the cooks to concentrate on their specialties or portions of an
order.
Production items are supported in both DOM and non-DOM environments.

Production Bars
On the KDS, production items are grouped together in bars that span the width of the screen.
You can configure the bars to appear above or below the order chits. You can show up to five
production items per production bar, with the following guidelines:
• If the number of columns configured is less than the number of production items sent, the
KDS starts another production bar. For example, if the KDS device allows up to five
production items to show per production bar, but only three production items are sent to
the display, the KDS spaces the three bars to fill out the entire horizontal width of the
display. It does not insert blank columns to fulfill the five-column maximum.
• If the number of columns configured is greater than the number of production items sent,
the KDS fills the bar with the number of columns that are available. For example, if the
defined maximum is four production items, but seven production items are sent to the
display, the KDS displays four columns in the first line, then the remaining three on the
second line. The columns on the second line retains the column widths from the first row,
inserting, in this scenario, a blank fourth column to complete the bar.

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 Chapter 9

Figure 9-1 KDS Display With a Production Bar

Production Item Counters

Production items listed on the KDS Display include a name and at least one counter to
track the number of portions that the prep cook must make. The number of counters
depend on whether the production items are tracked individually or relative to other
items on the check (for example, using item preparation times).
A single production item counter is used when a simple count of the production items
is required. All items start immediately and the count increments and decrements
when those production items are added or bumped from the screen. You can use a
single counter in both DOM and non-DOM environments.
For example, a kitchen has a designated grill station that is responsible for making
hamburgers. The restaurant offers several menu items made with grilled hamburger
patties, including:
• 1 Burger Combo (1 patty)
• Cheeseburger Deluxe (1 patty)
• Burger Platter (1 patty)
• Double Burger Platter (2 patties)
All of these menu items are linked to a production item called Hamburger Patty. A
check is started that includes one of each item. When the order is sent to the kitchen,
at the top of the KDS Display, the Hamburger Patty production item counter
automatically increments by five. The prep cook responds by putting five patties on the
broiler. When the burgers are prepared and the prep cook bumps the order chits from
the display, the production count decrements by five.
When using item preparation times, a single counter is not sufficient. This is because
production items are no longer tracked as individual events, but as part of a larger

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order. To ensure that all parts of the order are served at their best, prep cooks might have to
wait before starting on the production item while other parts of the order are prepared. In this
case, two counters are required. These are referred to as Under and Over counters. During
operations, the Over counter shows how many portions must be started immediately, while
the Under counter indicates how many will be needed soon. This method works best in a
non-DOM environment.
Menu item voids can also decrement production counters if the item is still in the kitchen at
the time of the void. Since production counters only track the number of portions remaining
preparation, they are not affected by completed items or previous round voids.

Shelf Life
The shelf life of a production item determines when to start preparation on the item. This is
similar to an item prep time, in that it specifies the amount of time needed to prepare the
production item before the order is plated. The difference is that the production item is not a
separate menu item. It is part of another menu item. Therefore, the shelf life represents a
portion of the menu item’s prep time. That is, it is the amount of time needed to prepare the
production item before its parent item is completed.

Considerations for Production Item Set Up

You can link production items to menu items (for example, an order of fries) or to condiments
(for example, the side of fries that completes a combo meal). The following table provides a
list of considerations when linking each to production items:

Table 9-1 Production Item Set Up Considerations

Included with Parent Menu À La Carte Menu Item Condiment or Side Item
Item
• Always appears on the • Shows in a separate chit • Can show with or without
same chit at the parent when Single Item Per Sub- parent menu item when
menu item, even if Single Order is set. Single Item Per Sub-Order
Item Per Sub-Order is set. • Priced separately. is set.
• Included in the cost of the • Uses own prep time. • If priced, the amount is
parent. • Must have the shelf life set subtracted from the
• Included in the parent to 0. parent menu item price.
menu item prep time. • Can have own prep time.
• Uses the shelf life to If defined, adds (subtracts)
determine when to start from the parent menu
preparing the production item’s prep time.
item relative to the parent • Must have the shelf life set
menu item or other menu to 0.
items on the check.

Tasks to Configure Production Items for KDS

Configuring production items for KDS consists of completing the following tasks:
• Configuring Production Items for Menu Items
• Linking Production Items to KDS Displays
• Configuring the Behavior of Production Counters
• Adding a Production Summary button to the KDS toolbar or bump bar. See Configuring
the KDS Bump Bar or Configuring the KDS Bump Bar for instructions.

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Configuring Production Items for Menu Items

Configuring Production Items for Menu Items

1. Select the Enterprise, property, revenue center, or zone, click Configuration, and
then click Production Items.
2. Insert a new record and then enter a Name for the production item (for example,
hamburger patty).
The name should clearly identify what is being prepared for each menu item that is
being tracked. If required, n truncate production names to allow adequate spacing
for the production item counters.
3. To configure foreground and background colors (highlight schemes) for
differentiating the production item, see KDS Highlight Schemes for more
information.
4. In the Shelf Life column, enter the amount of time needed to prepare this
production item before the order is plated.
This setting controls whether to show one or two counters with the production
item. If the value is set to 0, a single counter is shown and the prep cook starts
preparing the item as soon as it appears on the display. If the value is greater than
0, an Over or Under counter is used.
5. Repeat Steps 2 through 4 to create more production items.
6. Click Save.
7. Select the Enterprise, property, revenue center, or zone, click Configuration, and
then click Menu Item Maintenance.
8. Search for and then double-click a menu item mater record that includes a
production item.
9. Click the Production Items tab, and then click Add in the Production Item section.
10. Click the ellipsis point (...) button in the Production Item Name column, and then
select the corresponding production item for the menu item master .
11. In the Production Item Count column, enter the number of production item portions
needed to complete this menu item.
For example, a hamburger requires a single hamburger patty, while a double-
cheeseburger would need two of them.
12. To assign another production item to the menu item, repeat Steps 9 to 10.

13. Click Save.

14. Repeat Steps 8 through 13 to assign production items to more menu item master
records.

Linking Production Items to KDS Displays

1. Select the property, click Setup, and then click KDS Displays.
2. Double-click a KDS Display record to open it.
3. Click the Production Item tab.
4. From the KDS Production Location drop-down list, select where to place the
production bar on the display.

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Configuring the Behavior of Production Counters

• To set the production bar to appear above the order chit, select 1 - Top.
• To set the production bar to appear below the order chit and above the KDS toolbar
(if used), select 2 - Bottom.
5. From the KDS Production Columns drop-down list, select the number of production
items to show per line or production bar. When possible, the KDS displays the maximum
number of items in each bar. If there are not enough items to fill the last bar, the
remaining items are evenly distributed across the line.
6. From the Production Items section, click Add, select a production item to appear on the
KDS, and then select its Persistence:
• Static: Select to always show the production item on the KDS Display.
• Dynamic: Select to show the production item on the KDS Display only when it has an
item count.
7. Repeat Step 6 until all of the production items to display on the KDS appear in the list.
8. Click Save.

Configuring the Behavior of Production Counters

1. Select the property, click Setup, and then click KDS Controllers.
2. Double-click the KDS Controller record to open it.
3. On the General tab, configure the following settings:
• Production Count Increment Type: Select when to add ordered items to the
production counter.
– To increase the production counter as soon as workstation operators end the
current round of a check, select 1 - Sent from POS.
– To increase the production counter when workstation operators send checks to
the KDS, select 2 - Sent (Fired) from EXPO. Oracle recommends using this
option in a non-DOM environment. Dynamic Order Mode (DOM) contains more
information.
• Production Count Decrement Type: Select when to decrease the count of items
from the production counter.
– If menu items appear on two or more prep stations and you want the application
to decrease the count when any prep station bumps the item, select First Prep
Done.
– To decrease the count when all prep stations bump the item, select All Prep
Done. When using this option, you must set all order devices to DOM when the
revenue center is in DOM and all order devices to non-DOM when the revenue
center is in non-DOM.
– To decrease the count when the Expo station bumps the order, select Expo
Done.
4. Click Save.

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POS Operations and KDS Sharing the Same
Client
Microsoft Windows 32 clients support having the POS and the KDS Display on the same
physical device. Operators can switch between the POS and the KDS using a function key on
the workstation and the KDS toolbar respectively. You can configure the default screen
location of POS and the KDS Display so operators can view them side by side. When the
focus is on the KDS Display, operators cannot switch to the POS when it is minimized to the
system tray.
Oracle Hospitality recommends upgrading your clients to Simphony version 3.0 prior to
configuring this feature.

Configuring a Workstation to Run on the Same Client as the

KDS
1. Select the property, click Setup, and then click Workstations.
2. Double-click the record of a Microsoft Windows 32 client to open it.
3. Click the General tab, and then configure the following settings in the Window
Configuration section:
• From Top : Enter how far from the top, in pixels, to place the POS window on the
KDS Display.
• From Left: Enter how far from the left, in pixels, to place the POS window on the
KDS Display.
4. Click the Options tab, click the Offline/Misc subtab, and then select the following
options:
• 60 - Launch KDS Display: Select to start the KDS Display application when the POS
Operations client starts.
• 61 - Always Hide Frame: Select to hide the POS Operations window frame when the
POS Operations client UI is not in full-screen mode.
5. Click Save.
6. Select the Enterprise, property, revenue center, or zone, click Configuration, and then
click Page Design.
7. Open the Front of House page on which to place the button to invoke the KDS Display,
and then on the Edit tab, select the page area in which to define the button.
8. Click Button, and then on the General subtab, select Function from the Type drop-down
list.
9. Click the black arrow directly beneath the Type drop-down list, and then select Non-
Sales Operations from the Type pane.
10. Select Show KDS Display, and then click OK.

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Configuring a KDS Display to Run on the Same Client as a Workstation

The Show KDS Display key allows workstation operators to switch to the KDS
Display. When this function is used, the KDS Display is brought to the foreground
and the POS client minimized, but is still runs in the background.
11. Enter a Legend for the button (for example, Show KDS Display), and then
position and size the button on the page.
12. Click Save.

Configuring a KDS Display to Run on the Same Client as a

Workstation
1. Select the property, click Setup, and then click KDS Displays.
2. Double-click a KDS Display record to open it.
3. Click the Layout tab, and then configure the following settings:
• From Top: Enter how far from the top, in pixels, to place the KDS window on
the workstation screen.
• From Left: Enter how far from the left, in pixels, to place the KDS window on
the workstation screen.
4. Click the General tab, scroll to the Options section, and then select 11 - Always
Hide Frame.
Enabling this option hides the KDS Display window frame when the KDS Display
UI is not in full-screen mode.
5. Click Save.
6. Add the Show OPS function to the KDS toolbar to allow workstation operators to
switch focus back to the POS client. See Configuring the KDS Toolbar for
instructions.

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11
Prep Station Linking
In a typical restaurant kitchen, orders are divided and assigned to the kitchen staff, according
to the preparation requirements. Hot foods are handled by one station, salads are given to
another, and desserts are handled by a third. Generally, as the size of the restaurant
increases, the number of Prep Stations expand and the range of menu items handled by the
stations is subdivided into smaller groups. For example, in a busy steak house, hot entrée-
type menu items are divided into two groups: Grill Preps (steak, burgers, chicken) and Hot
Preps (soups and vegetable sides).
The process works well in establishments with a large and diverse menu. However, in a quick
service restaurant (QSR), where volume is high, but the range of menu items is small,
subdividing Prep Stations is not that simple. Usually, several kitchen staff will work on the
same set of items.
Prep Station linking allows multiple Prep Stations to show the same orders and to be
controlled by a single bump bar. When an order is received, it appears at all linked Prep
Stations. When the order is marked done at the KDS client to which Prep Stations are linked
and bumped from the display, the order is removed from all its linked Prep Stations
simultaneously. Similarly, if an order is recalled to the Prep Station, it is recalled to all its
linked order devices. All other functions are maintained at each local Prep Station.

Linking Prep Stations

Once a Prep Station is linked, you cannot change its display type or link it to another order
device without first removing the connection.
1. Select the revenue center, click Setup, and then click Order Devices.
2. Double-click a KDS Prep Station order device record to open it, click the KDS tab, and
then scroll down to the Links section.
3. Click Add, and then select a Prep Station to link from the Linked Order Device drop-
down list.
4. Repeat Step 3 to link another Prep Station.
You can link up to eight Prep Stations to a single order device.
5. Click Save.
To work correctly, the Bump Marked Items option (Devices, Order Devices, KDS,
Options) must have duplicate option settings for all KDS devices linked to the same order
device.

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12
KDS Load Balancing
KDS load balancing helps the kitchen to better manage orders by automatically routing new
orders to KDS Prep Stations based on their current load of non-bumped items. This feature
also allows the kitchen staff to manually:
• Push orders to other Prep Stations
• Take orders from other Prep Stations
Prep Stations are assigned to distribution groups and orders route to other Prep Stations
within that same distribution group. Similarly, kitchen staff can only push and pull orders from
Prep Stations belonging to the same distribution group.
To achieve the most equal distribution of menu items, Oracle Hospitality recommends
configuring the KDS to show every item for an order on its own chit.
Setting up KDS load balancing consists of completing the following tasks:
1. Enabling KDS load balancing. Configuring a KDS Controller contains more information on
enabling KDS load balancing.
2. Creating KDS Distribution Groups
3. Assigning a KDS Display to a Distribution Group
4. Configuring the KDS Toolbar or Configuring the KDS Bump Bar

Creating KDS Distribution Groups

1. Select the revenue center, click Setup, and then click KDS Distribution Groups.
2. Insert a record, and then double-click to open it.
3. To distribute orders evenly among the devices, select Distribute Orders Evenly Among
Devices.
4. From the Order Devices List, select the KDS Prep Displays that belong to the
distribution group.
5. To enter load balancing percentage values for the devices in the group, deselect
Distribute Orders Evenly Among Devices, and then enter the percentage in the Load
Balancing % column adjacent to the device names.
The total load balancing percentage for the order devices must equal 100%.
6. Click Save.

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Assigning a KDS Prep Display to a Distribution Group

Note:
If you change the order device from a Prep to an Expo in the Kitchen
Theme module, and the order device is currently assigned to a KDS
distribution group, KDS no longer distributes the load during load
balancing. Rather, it attempts to evenly distribute the load among all
other Prep order devices included in the same KDS distribution group.

Assigning a KDS Prep Display to a Distribution Group

1. Select the revenue center, click Setup, and then click Order Devices.
2. Double-click the KDS record to assign to a distribution group.
3. Select the Primary Distribution Group for the KDS record.
4. Click Save.

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Menu Item Prioritization on KDS Displays
You can have order chits that contain menu items with longer prep times appear at the top of
KDS Display queues. When these chits appear at the top of the queue, kitchen staff can start
preparing them sooner. When Menu Item Classes option 75 - KDS Sort Priority Above
Normal is enabled, chits that contain items assigned to this class move in front of chits that
do include items assigned a Menu Item Class with this option enabled. If Order Devices
option 3 - Single Item Per Sub-Order is disabled, when a chit that contains a priority class
item comes through, that entire chit is given precedence. Similarly, parent items inherit the
priority of condiments when ordered together.
Other functions which alter the sorting order of chits on KDS Displays (for example, Priority
levels 1-8, VIP, Rush, and Recalled orders) still appear in front of chits that include items with
Menu Item Classes option 75 enabled. See Order Chit Sort Priority on KDS Displays for more
information.

Prioritizing Menu Items on KDS Displays

1. Select the Enterprise, property, revenue center, or zone, click Configuration, and then
click Menu Item Classes.
2. Double-click the appropriate menu item class to open it.
3. Click the Options tab, select 75 - KDS Sort Priority Above Normal, and then click
Save.

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14
Menu Item Components
Components are the individual elements that make up a parent menu item. For example, a
burger can consist of the following components:
• Bun
• Patty
• Side salad
Rather than sending the parent menu item to all relevant Prep Stations simultaneously, the
menu item components feature allows you to define prep times for individual components,
and then sends each component to the designated Prep Station at different times based on
the prep time. For example, the following table lists the components of a burger with prep
times:

Table 14-1 Example Components with Prep Time

Component Prep Time (Minutes)

Bun 1
Patty 10
Side salad 2

When sending the components of the burger to the Kitchen Display System (KDS), Simphony
first sends the patty to the Prep Station because it takes the longest to prepare. After eight
minutes, Simphony sends the side salad, and then after one minute, it sends the bun. After
ten minutes elapse, all components of the burger are ready. The prep timing ensures that
food quality is maintained as components do not spoil while waiting until all other components
of the menu item are ready.
When using components, you can configure parent menu items to send to:
• Only the Expo Display
• The Expo Display and a Prep Display
When a parent menu item is configured to fire only to an Expo Display, as in the previous
example, Simphony ignores the prep time (if any) configured for the parent menu item in the
Menu Item Maintenance module. If the parent menu item also fires to a Prep Station,
Simphony considers the prep time of the parent menu item and sends components to Prep
Stations in relation to the parent item’s prep time. For information on how condiments affect
components and the prep time, see Components with Condiments.
Setting up components consist of completing the following tasks:
• Creating Components
• Assigning Components to Menu Items
Menu item components are only supported on non-Dynamic Order Mode (DOM) KDS
Displays.

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Components with Condiments

Components with Condiments

Components inherit the required and allowed condiments of the parent menu item. If
you override a component assigned to a parent menu item from the property, revenue
center, or zone, you must reassign condiments to that component.
When condiments have prep times, Simphony adds or deducts the condiment’s prep
time from the prep time of its component. However, when the parent menu item also
fires to a Prep Station, Simphony adds or deducts from the parent’s prep time.
Set up components with condiments in the following order:
1. Create components
2. Assign components to the parent menu item
3. Assign condiments to the components

Creating Menu Item Components

1. Select the Enterprise, property, revenue center, or zone, click Configuration, and
then click Components.
2. Insert a new Component record, enter a name for the component in the Name
field, and then double-click the record to open it.
3. (Optional) Enter the name to show on the KDS for the component in the Display
Name field.
If you do not enter a Display Name, the condiments linked to this component are
sent to the KDS, but the component name itself is not.
4. Enter the Preparation Time for the component, and then select the Print Class
that sends the component to the appropriate Prep Station.
You can send components only to Prep Stations.
5. To show all condiments for the parent menu item with the component in the KDS,
select Display All Condiments.
The KDS shows condiments that are not part of the component within square
brackets. This can help with plating food correctly.
6. Click Save.
7. If the component has condiments:
a. Assign the component to a parent menu item. See Assigning Components to a
Menu Item for more information.
b. Reopen or refresh the Components module, and then double-click the
component that you assigned to a menu item in Step 7-a to open it.
c. From the Linked Condiments section, click Add, and then click the ellipsis
point (...) button on the Linked Condiments column.
The Add link is dimmed when the component is not linked to a menu item
definition.
d. Select a condiment, and then click OK.
e. Repeat Steps 7-c and 7-d to add all condiments for the component.

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Assigning Components to a Menu Item

f. Click Save.

Assigning Components to a Menu Item

1. Select the property, revenue center, or zone, click Configuration, and then click Menu
Item Maintenance.
2. Double-click a menu item definition record to open it, and then click the Components
tab.
3. Click Add, click the ellipsis point (...) button from the Components column, select a
component, and then click OK.
4. Repeat Step 3 to add all components that belong to the menu item.
5. Click Save.

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15
KDS Configuration for Dining Courses
Dining courses are used in table service restaurants to control the order in which menu items
are prepared and served during a meal. For example, if an order contains both appetizers
and entrées, the system sends the appetizers to the kitchen immediately, and holds the
entrées until the appetizers are ready and bumped from the KDS Display. This prevents the
meal from being served all at once or from having later courses from sitting in the kitchen
until the previous course is cleared.
Before configuring the dining course settings for the KDS, you must have dining courses set
up and assigned to the menu items. The Oracle Hospitality Simphony Configuration Guide
contains more information on setting up dining courses.

Configuring KDS Displays to Show One Course at a Time

If the property uses dining courses, you can configure the KDS to show only one course at a
time. That is, menu items from course 2 appear on KDS Displays only after menu items from
course 1 are bumped.
1. Select the property, click Setup, and then click KDS Controllers.
2. Double-click a KDS controller, and then select 2 - Display Next Course after Previous
Course Complete on the General tab.
3. Click Save.

Configuring Order Chits for Dining Courses

1. Select the revenue center, click Setup, and then click Order Devices.
2. Double-click a KDS order device, and then click the Options tab.
3. Select the following options:
• 17 - Print Course Header: Select to include the course header on the KDS chit
display.
• 20 - Show Previous Course Indicator: Select to show an icon on order chits from
any course other than the first to indicate that a previous course exists for this check.
This option is for systems using KDS Coursing functionality that have the Display
Next Course after Previous Course Complete KDS Controller option set. This
feature is not supported with DOM.
4. Select , and then click Save.

Configuring KDS Course Overrides

You can allow wait staff to override the normal delivery of a menu item’s course and have the
change appear on the KDS Display. For example, a guest can order an appetizer and the
staff can deliver it at the same time as the other guest’s entrée, making the prep staff aware
of this course change through the order receipts shown on the KDS Displays.

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Configuring KDS Course Overrides

1. Select the revenue center, click Setup, and then click Order Devices.
2. Double-click a KDS order device, and then click the Options tab.
3. From the KDS Options section, select 17 - Print Course Header to include the
course header on the KDS chit display.
4. Click Save.
5. Select the revenue center, click Setup, and then click RVC Parameters.
6. Click the Options tab, and then deselect 50 - Enable Dynamic Order Mode
(DOM).
7. Click Save.
8. Select the property, click Setup, and then click KDS Controllers.
9. Double-click a KDS controller, and then select 2 - Display Next Course after
Previous Course Complete.
10. Enter 2 in the Wait for Prep Suborder field.

11. Click Save.

12. Select the Enterprise, property, revenue center, or zone, click Configuration, and
then click Menu Item Maintenance.
13. Add condiment menu items for courses with the following names (or use similar
names):
• As Appetizer
• As Entrée
14. Click Save.

15. Select the Enterprise, property, revenue center, or zone, click Configuration, and
then click Menu Item Classes.
16. Add menu item classes for courses with the following names (or use similar
names):
• As Appetizer
• As Entrée
17. Add condiment menu item classes to apply course name overrides as necessary.

18. For each new condiment menu item class, select the following options:

• 2 - ON = Condiment Menu Items; OFF = Regular Menu Items

• 8 - Allow Menu Items in this Class to be Non-Priced
• 45 - Use KDS/Dining Course Number
• 46 - Override KDS Course Number of Parent Class
19. Click the General tab, select the appropriate KDS/Dining Course for each menu
item class, and then click Save.
20. Select the Enterprise, property, revenue center, or zone, click Configuration, and
then click Print Classes.
21. Create print class records that output to all appropriate KDS Displays.

22. Click Save.

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Suppressing Dining Courses from Orders

Suppressing Dining Courses from Orders

You can configure Simphony to ignore dining courses when sending certain order types to the
kitchen. When configured, KDS Controller option 2 - Display Next Course after Previous
Course Complete is overridden and all items fire to the KDS for immediate preparation.
If menu item prep times are configured, all items are sent to the KDS at the appropriate
interval to ensure that they are ready at the same time. This configuration is used for order
types such as takeout, delivery, and to-go, where several courses of items require to be ready
for the customer at the same time.
1. Select the Enterprise, property, revenue center, or zone, click Setup, and then click
Order Type Parameters.
2. For the appropriate order type, select option 10 - Suppress Dining Course, and then
click Save.

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16
Workstation Alerts for Unsuccessful Sending
to Order Devices
You can enable alerts to notify workstation operators when menu items fail to send to an
order device/KDS or kitchen printer. The unsuccessful sending of items can occur:
• When POS client tablet devices lose wireless network connection. The workstation
operator can return to the range of Wi-Fi coverage to ensure that items are sent to the
order device/KDS.
• When the kitchen printer runs out of paper. The workstation operator can add a paper roll
to the printer.
• When the KDS Controller or Print Controller is powered off. The workstation operator can
start the KDS/Print Controller.

Important:
A flashing Alerts button appears on the POS client device only when the system
does not receive confirmation that an order was successfully sent to an order
device/KDS. The workstation operator must then confirm that the items did not
reach the kitchen, and notify the kitchen of the items that were not successfully
sent. If the order is not successfully received by the KDS Controller, you should
consider the order lost, as the order is not automatically sent again once the KDS
system’s communication is restored.

Workstation alerts do not appear on the POS client:

• When redirects or backups are configured for the KDS Controller or Print Controller.
Alerts appear when the backup or redirect order devices are down.
• When any device serving as a KDS Display is offline or powered off.
• When Dynamic Order Mode (DOM) is enabled and the DOM Type is set to Fire On Fly
or Fire On Next. When DOM is enabled and the DOM Type is set to Fire On Tender,
alerts will appear when tendered. Configuring a KDS Order Device contains more
information on the DOM Type configuration.
• For Timed Fire and Autofire items. Alerts appear for these two types when the order is
fired.

Enabling Workstation Alerts

1. Select the property, click Setup, and then click Property Parameters.
2. On the Options tab, select 53 - Enable Workstation Alerting.
3. Click Save.
4. Select the Enterprise, property, revenue center, or zone, click Configuration, and then
click Page Design.

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Enabling Workstation Alerts

5. To configure the Alerts function key:

a. Open the transaction page, and then click either the top status bar or the
bottom status bar.
b. Select Enable Alerts in the left pane. A red Alerts function key appears on
the selected status bar.
If the Property Parameters option 53 - Enable Workstation Alerting is
deselected, alerts will not appear in the POS client when an order fails to send
to an order device. In addition, the Alerts function key is not visible in the POS
client.
If necessary, repeat Steps 5-a and 5-b to enable the Alerts key for the other
status bar.
6. To configure the Show Checks With Failed Prints To KDS/Order Device
function key:
a. Open the page on which to place the Show Checks With Failed Prints To
KDS/Order Device key.
b. On the Edit tab, select the page area in which to define the function key.
c. Click Button.
d. On the General subtab, enter the function key name in the Legend field.
e. Select Function from the Type drop-down list.
f. Click the black arrow directly beneath the Type drop-down list, enter Order
Device in the Name field, select Order Device, select Show Checks With
Failed Prints To KDS/Order Device, and then click OK.
7. Click Save.

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17
Kitchen Themes
During the business day, a restaurant can open and close portions of the facility to
accommodate the changing needs of its customers and trade. For example, restaurants
commonly close a portion of the seats during mid-morning hours that are normally filled
during the breakfast and lunch time rushes. Similarly, the bar can close at lunch time, but
open in the evening for happy hour and dinner. The number of employees required during the
day varies with the amount of customers and as sections or revenue centers (for example,
bars, retail shops, drive-thru) open and close. The number of workstations, printers, and other
peripheral devices used also changes. The manager must determine order device activity
levels and time frames. If the restaurant is large, it is cumbersome to implement the changes.
Kitchen themes speeds the transition phase between shifts or active periods by storing
common sets of order device configurations in a separate table in the database. Each data
set or theme is assigned a name for easy identification (for example, Breakfast Theme,
Lunch Theme, Dinner Theme, Happy Hour, Corporate Banquets, or Private Banquets). When
a change is required, managers can change the order direction and output of the entire
restaurant by activating a new theme. The system automatically copies the new settings to
the appropriate device and reloads the database.
The main benefits of the kitchen themes feature are:
• Efficiency: Simple and direct re-configuration of restaurant devices, saving time
• Accuracy: Reduces the amount of error caused by manual re-configuration
• Variety: No limits to the number of themes you can store
• Flexibility: You control when the configuration changes
• Consistency: Repeatable results

Configuring Employee Privileges for Kitchen Themes

1. Select the Enterprise level, click Configuration, and then click Roles.
2. Select the role type, click the Operations tab, and then click the PMC Procedures
subtab.
3. Select 30054 - Set Active Kitchen Themes.
4. Click Save.

Creating Kitchen Themes

Revenue centers that share KDS Displays must set the same kitchen themes for each
revenue center.
1. Select the property, click Setup, and then click Kitchen Themes.
2. Insert a new kitchen theme record, and then double-click the new record to open it in
form view.
3. On the General tab, select the revenue center types to which the kitchen theme applies.

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Creating Kitchen Themes

A kitchen theme becomes available in revenue centers only when the following
conditions exist:
• The RVC Type is selected for the kitchen theme.
• The same RVC Type is assigned for the revenue center where a transaction is
taking place.
4. Click the Workstation tab, and then configure the appropriate workstation order
devices for the kitchen theme:
a. When all workstations in the revenue center are active for the theme, click the
Add All link.
b. When specific workstations are active for the theme, click theAdd link, click
the ellipsis point (...) button in the Workstation column, and then select the
workstation.
c. For each workstation, click the ellipsis point (...) button in the Order Devices
column, and then select the order devices that are accessible for the
workstation when the theme is active.
5. Click the KDS Client tab, and then select the KDS Displays that are active for the
kitchen theme:
a. When all KDS Displays in the revenue center are active for the theme, click
the Add All link.
b. When specific KDS Displays are active for the theme, click theAdd link, click
the ellipsis point (...) button in the KDS Display column, and then select the
KDS Display.
c. Select the following details:
• Tool Bar: Select the tool bar to use.
• Bumpbar Layout: Select the bump bar layout to use.
• Panel Layout: If the KDS station has multiple panels, select the panel
appearance.
• Serpentine Mode: Select the order flow on the KDS station when the
kitchen theme is active.
d. Repeat Step 5-c for all KDS Displays associated with the kitchen theme.
6. To configure additional panels or logical monitors for the KDS station when the
kitchen themes is active:
a. In the Panel Configuration section, click Add to add a panel.
b. In the Proportion column, enter the ratio of the display area that the panel will
occupy.
c. From Chit Columns, select the number of columns to use in the panel for
order chits.
d. If you selected 1 - Horizontal or 2 - Vertical as the Serpentine Mode, select
the number of rows to use in the panel for order chits from Chit Rows.
e. To see a graphical representation of the panel proportions, click Preview.
f. Repeat Steps 6-a through 6-d to add more panels to the display.
You can configure up to nine panels on the display.
7. Click the Order Device tab, select the revenue center, and then configure the
order device settings for the revenue centers associated with the kitchen theme.

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Importing Current Settings to a Kitchen Theme

The same settings that are in the Order Devices module appear here. For field and option
descriptions, see Creating a KDS Order Device.
8. Click the Order Type tab, select the revenue center, and then select the order devices for
each order type when the kitchen theme is active.
9. Click Save.

Importing Current Settings to a Kitchen Theme

You can import existing configuration information to a kitchen theme record.
1. Select the property, click Setup, and then click Kitchen Themes.
2. In table view, right-click the record to which you want to import the settings, and then
select Import Current Settings to Kitchen Theme.
3. Change the settings as appropriate, and then click Save.

Creating a Kitchen Theme Period

1. Select the revenue center, click Configuration, and then click Kitchen Theme Period.
2. Insert a new kitchen theme period record, and then double-click the record to open it in
form view.
3. Select the appropriate Kitchen Theme for this period, or select 0 - None to use the
default configuration.
4. Click the Effectivity tab.
5. (Optional) Select the Start Date and the End Date for the kitchen theme.
When both the Start Date and End Date are disabled, the record is considered active.
6. Select on which days of the week the kitchen theme is active, and then select the Active
Start Time and the Active End Time for the theme.
Only one kitchen theme can be active at a time. Do not overlap the Active Start Time
and Active End Time settings.
When both the Active Start Time and Active End Time are disabled, the record is
considered active all day. When the Active Start Time is disabled, the record is
considered active from midnight. When the Active End Time is disabled, the record is
considered active until midnight the next day.
7. Click Save.

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KDS Highlight Schemes
You can configure customized color schemes and assign them to menu item classes,
production items, order types, and order devices so KDS users can easily recognize changes
and differentiate chits on KDS Displays.

Configuring KDS Highlight Schemes

1. Select the Enterprise, property, or zone, click Setup, and then click KDS Highlight
Schemes.
2. Insert a new record, and then enter a name for the highlight scheme (for example, Black/
Yellow).
3. Click the ellipsis point (...) button in the Foreground Color column, and then select the
foreground color for the highlight scheme.
4. Click the ellipsis point (...) button in the Background Color column, and then select the
background color for the highlight scheme.
5. Click Save.
6. Repeats Steps 2 through 5 to add more highlight schemes.

Assigning KDS Highlight Schemes to Order Types

1. Select the Enterprise, property, revenue center, or zone, click Setup, and then click
Order Type Parameters.
2. Click the ellipsis point (...) button in the KDS Highlight Scheme column adjacent to the
appropriate order type, and then select in which color to show the order type label on
KDS chits.
3. Click Save.

Assigning KDS Highlight Schemes to Production Items

1. Select the Enterprise, property, revenue center, or zone, click Configuration, and then
click Production Items.
2. Click the ellipsis point (...) button in the KDS Highlight Scheme column adjacent to the
appropriate production item, and then select in which color to show the item on KDS
chits.
3. Click Save.

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19
Order Receipts
Typically, an order receipt (sometimes called a chit) refers to a piece of paper that shows
orders on an order device output printer. For example, when a workstation operator adds a
chicken sandwich and a steak dinner to a check, these items typically print to a printer in the
kitchen. The piece of paper that actually shows the items is the order chit. In a KDS, order
chit refers to the chits that displays on the KDS Displays.

Figure 19-1 Sample Order Chits on a KDS Prep Display

Order Receipt Layouts

You can configure the style of an order receipt that appears on a Kitchen Display System
(KDS). You can choose from a variety of layout styles to meet the customer requirements.
Order receipt layouts generally fall into the following categories:

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 Chapter 19
KDS Chit Layout Styles

Table 19-1 Order Receipt Layouts

Order Receipt Layout Description

Standard chits These chits do not show information (for example,
seats or order types). They only show menu items.
Chits with seats These chits are used in revenue centers with seat
handling.
Chits with order types These chits are used in revenue centers with order
types (for example, to distinguish between Dine-In
and Take-Out orders).
Chits with seats and order types These chits are used in revenue centers where
both seat handling and order types are important
to the operations.
Lists The list views do not show individual chits. Each
menu item is listed on top of the next item, similar
to a spreadsheet.

See KDS Chit Layout Styles and SEI KDS Chit Layout Styles for detailed descriptions
and examples of the chit layouts available in Simphony.

KDS Chit Layout Styles

The following table describes the chit layout styles available for standard Kitchen
Display Systems:

Table 19-2 KDS Chit Layout Styles

No. Layout Name Sample Description

101 Standard chit The body of the standard chit layout lists
the ordered items relevant to the display
station.
The header shows either the check ID (if
available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
The trailer shows table/group number,
employee number, and the server name.

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Table 19-2 (Cont.) KDS Chit Layout Styles

No. Layout Name Sample Description

102 Chit with seat The body of this chit lists the ordered items
(Chit w/Seat) relevant to the display station. Additionally,
seat numbers show to the left of each
selection.
The header includes either the check ID (if
available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
The trailer shows the table/group number,
employee number, and the server name.
103 Chit with seat The body of this chit lists the ordered items
separator relevant to the display station with entries
(Chit w/ Seat grouped according to seat number.
Separator) The header shows either the check ID (if
available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right). If there
are suborders at other Prep Stations, status
icons (one per suborder) appear beneath
the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
The trailer shows the table/group number,
employee number, and the server name.

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Table 19-2 (Cont.) KDS Chit Layout Styles

No. Layout Name Sample Description

104 Chit with The body of this chit shows the order type
order type and lists the ordered items relevant to the
(Chit w/Order display station. Icons show to the left of
Type) each item to indicate its current status.
The header shows either the check ID (if
available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
The trailer shows the table/group number,
employee number, and the server name.
This chit layout does not show menu items
in quantities, even if the items are ordered
using the quantity key.
105 Chit with seat The body of this chit shows the order type
and order and lists the ordered items relevant to the
type (Chit w/ display station. Additionally, seat numbers
Seat and OT) appear to the left of each item.
The header shows either the check ID (if
available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
The trailer shows the table/group number,
employee number, and the server name.

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Table 19-2 (Cont.) KDS Chit Layout Styles

No. Layout Name Sample Description

106 Chit with seat The body of this chit shows the order type
separators and lists the ordered items relevant to the
and order prep station. Additionally, entries are
type (Chit w/ grouped according to the seat number.
Seat Sep. and The header shows either the check ID (if
OT) available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
The trailer shows the table/group number,
employee number, and the server name.
107 Chit with item The body of this chit lists the ordered items
status (Chit- relevant to the display station. Additionally,
Std. w/Item icons appear to the left of each item to
Status) indicate its current status.
The header shows either the check ID (if
available) or the check number of the
order (upper left corder) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
The trailer shows the table/group number,
employee number, and the server name.
This layout is only supported on Expo and
SOS Displays.
108 Chit header The body of this chit lists ordered items
with check relevant to the display station.
number (Chit- This layout includes a header with either
Header w/ the check ID (if available) or the check
Chk) number on the left and an active timer on
the right. The timer indicates how long the
order has been in the system.
109 Check header The body of this chit lists order items
with table relevant to the display station.
number (Chit- This layout includes a header with the
Header w/Tbl) table number on the left and an active
timer on the right. The timer indicates how
long the order has been in the system.

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Table 19-2 (Cont.) KDS Chit Layout Styles

No. Layout Name Sample Description

110 Items only This chit layout lists only the ordered items
(Chit-Items relevant to the display station. No headers
Only) or trailers are included.

111 Chit with The body of this chit shows the order type
order type and lists the ordered items relevant to the
and item display station. Additionally, icons appear
status (Chit- to the left of each item to indicate its
Std-OT w/Item current status.
Status) The header shows either the check ID (if
available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
The trailer shows the employee number,
and the server name. This layout does not
show menu items in quantities, even if the
items are ordered using the quantity key.
The layout is only supported on Expo and
SOS Displays.
112 Chit header The body of this chit shows the order type
with order and the ordered items relevant to the
type and display station. This layout includes a
check number header with either the check ID (if
(Chit-Header- applicable) or the check number on the left
OT w/Chk) and an active timer on the right. The timer
indicates how long the order has been in
the system.
113 Chit header The body of this chit shows the order type
with order and the ordered items relevant to the
type and table display station. This layout includes a
number (Chit- header with the table number on the left
Header-OT w/ and an active timer on the right. The timer
Tbl) indicates how long the order has been in
the system.

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KDS Chit Layout Styles

Table 19-2 (Cont.) KDS Chit Layout Styles

No. Layout Name Sample Description

115 Standard with The body of this chit shows the order type
order type, and lists the ordered items relevant to the
seat numbers, display station. Seat numbers appear to the
and zone left of each item to identify the guest.
identifier The header shows either the check ID (if
(Chit-Std-OT- available) or the check number of the
Seat-Z) order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are also identified by icons placed
beneath the timer display.
The trailer shows the employee number,
server name, and the table/group number.
A zone identifier appears centered on the
bottom of the chit.
118 Chit with item The body of this chit lists the ordered items
status and relevant to the display station. Additionally,
zone icons appear to the left of each item to
identifier indicate its current status.
(Chit-Std w/ The header shows either the check ID (if
Item Status Z) available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer. A zone identifier appears centered
above the dividing line of the chit header.
The trailer shows the employee number,
server name, and the table/ group number.
This layout is only supported on Expo and
SOS Displays.

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KDS Chit Layout Styles

Table 19-2 (Cont.) KDS Chit Layout Styles

No. Layout Name Sample Description

119 Chit with The body of this chit identifies the order
order type type and lists the ordered items relevant to
and zone the display station. Icons appear to the left
identifier of each item to indicate its current status.
(Chit- The header shows either the check ID (if
Standard-OT available) or the check number of the
Z) order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
The trailer shows a centered zone
identifier, followed by the employee
number, server name, and the table/group
number.
120 Chit with The body of this chit identifies the order
order type, type and lists the ordered items relevant to
item status, the display station. Additionally, icons
and zone appear to the left of each item to indicate
identifier its current status.
(Chit-Std-OT The header shows the check ID (if
w/Item Status available) or the check number of the
Z) order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer. A zone identifier appears centered
above the dividing line of the chit header.
The trailer shows the employee number,
server name, and the table/group number.
This chit layout does not show menu items
in quantities, even if the items are ordered
using the quantity key.
This layout is only supported on Expo and
SOS Displays. The layout does not appear
properly if consolidation is used. To use
this layout, deselect KDS option 1 – Enable
KDS Consolidation and select option 18 -
Do Not Consolidate from the Order
Devices module.

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KDS Chit Layout Styles

Table 19-2 (Cont.) KDS Chit Layout Styles

No. Layout Name Sample Description

121 Standard with The body of this chit lists the ordered items
cook time relevant to the display station. A cook
(Chit- timer appears to the right of a parent
Standard menu item, after that item is started.
Cook Time) The header shows either the check ID (if
available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor their
progress. VIP orders, rush orders, and so
on, are identified by icons placed beneath
the timer display.
The trailer shows the employee number,
server name, and the table/group number.
122 Items only This chit lists only the ordered items
with cook relevant to the display station. A cook
time (Chit- timer appears for each parent menu item,
Items Only after that item is started. No headers or
Cook Time) trailers are shown.
301 Standard The body of this chit lists the ordered items
DOM (Chit- relevant to the display station. Icons
Std-DOM) appear to the left of each item to indicate
current status.
The header shows either the check ID (if
available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
This chit shows the item count and subtotal
amount above the dividing line of the chit
trailer. The trailer shows the employee
number, server name, and the workstation
number.
This layout is recommended for Expo
Displays.

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KDS Chit Layout Styles

Table 19-2 (Cont.) KDS Chit Layout Styles

No. Layout Name Sample Description

302 Standard The body of this chit lists the ordered items
DOM 2 (Chit- relevant to the display station. Icons
Std-DOM2) appear to the left of each item to indicate
current status.
The header shows either the check ID (if
available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor
progress. VIP orders, rush orders, and so
on, are identified by icons beneath the
timer.
This layout is recommended for Expo
Displays.
303 Standard The body of this chit lists the ordered items
DOM 3 (Chit- relevant to the display station. Icons
Std-DOM3) appear to the left of each item to indicate
current status. No headers or trailers are
shown.
304 Standard The body of this chit lists the ordered items
DOM 2 with relevant to the display station. Icons
order type appear to the left of each item to indicate
and zone current status.
(Chit-Std- The header shows either the check ID (if
DOM2-OT-Z) available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system appear beneath the
check number to monitor progress. The
check's order type is listed below the
header. If applicable, VIP orders, rush
orders, and so on are identified by icons
beneath the timer. A zone identifier
appears beneath the VIP orders.
This layout is recommended for Expo
Displays.

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KDS Chit Layout Styles

Table 19-2 (Cont.) KDS Chit Layout Styles

No. Layout Name Sample Description

305 Standard The body of this chit lists the ordered items
DOM with relevant to the display station. Icons
order type appear to the left of each item to indicate
and zone current status.
(Chit-DOM- The header shows either the check ID (if
OT-Z) available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor
progress. The check's order type appears
beneath suborders. If applicable, VIP
orders, rush orders, and so on, are
identified by icons beneath the timer. A
zone identifier appears beneath the VIP
orders.
This chit shows the subtotal amount above
the dividing line of the chit trailer. The
trailer shows the employee number, server
name, and the workstation number.
315 Standard The body of this chit lists the ordered items
DOM with relevant to the display station. Icons
zone appear to the left of each item to indicate
identifier current status.
(Chit-Std-DOM The header shows either the check ID (if
Z) available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor
progress. The check's order type appears
beneath suborders.
If applicable, VIP orders, rush orders, and
so on, are identified by icons beneath the
timer. A zone identifier appears beneath
the VIP orders.
This chit shows the subtotal amount above
the dividing line of the chit trailer. The
trailer shows the employee number, server
name, and the workstation number.
This layout is recommended for Expo
workstations

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 Chapter 19
SEI KDS Chit Layout Styles

Table 19-2 (Cont.) KDS Chit Layout Styles

No. Layout Name Sample Description

317 DOM with The body of this chit lists the ordered items
order type, relevant to the display station. Icons
zone, and appear to the left of each item to indicate
cook time current status. A cook timer appears to the
(Chit-DOM- right of each parent menu item, after that
OT-Z Cook item is started.
Time) The header shows either the check ID (if
available) or the check number of the
order (upper left corner) and an active
timer to indicate how long the order has
been in the system (upper right corner). If
there are suborders at other Prep Stations,
status icons (one per suborder) appear
beneath the check number to monitor
progress. The check's order type appears
beneath suborders. If applicable, VIP
orders, rush orders, and so on, are
identified by icons placed beneath the
timer. A zone identifier appears beneath
the VIP orders.
This chit shows the subtotal amount above
the dividing line of the chit trailer. The
trailer shows the employee number, server
name, and the workstation number.
This layout is recommended for Expo
Displays.

SEI KDS Chit Layout Styles

The following table describes the chit layout styles available for Select Electronics, Inc.
(SEI) Kitchen Display Systems:

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 Chapter 19
SEI KDS Chit Layout Styles

Table 19-3 SEI KDS Chit Layout Styles

No. Layout Name Sample Description

501 SE standard The body of this chit layout lists the ordered
items relevant to the display station.
The header shows either the check ID (if
available) or the check number of the order
(upper left corner) and an active timer to
indicate how long the order has been in the
system (upper right corner). The timer status
is indicated by color:
• White: Normal
• Yellow: Alert 1 has been reached
• Blinking red: Alert 2 has been reached
If there are suborders at other Prep Stations,
status markers (one per suborder) appear
beneath the check number to monitor
progress. Markers for VIP, rush, and so on
appear in a row beneath the prep status.
The trailer shows the server name, employee
number, and the workstation or table
number.
502 SE standard with The body of this chit shows the order type
order type (SE- and lists the ordered items relevant to the
Standard-OT) display station. Markers appear to the left of
each item to indicate current status.
The header shows either the check ID (if
available) or the check number of the order
(upper left corner) and an active timer to
indicate how long the order has been in the
system (upper right corner). The timer status
is indicated by color:
• White: Normal
• Yellow: Alert 1 has been reached
• Blinking red: Alert 2 has been reached
If there are suborders at other Prep Stations,
status markers (one per suborder) appear
beneath the check number to monitor
progress. Markers for VIP, rush, and so on
appear in a row beneath the prep status.
This layout does not show menu items in
quantities, even if the items are ordered
using the quantity key.
601 SE standard DOM Dynamic Order Mode 4 is identical to DOM 1,
4 (SE-Std-DOM-4) except that it includes an order queue
number in the first divider line. This number
identifies a chit when using the Order
Number Done feature.
The trailer shows the item count, subtotal
amount, server name, employee number,
and the workstation or table number.

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SEI KDS Chit Layout Styles

Table 19-3 (Cont.) SEI KDS Chit Layout Styles

No. Layout Name Sample Description

602 SE standard DOM The body of this chit lists the ordered items
1 (SE-Std-DOM-1) relevant to the display station. Markers
appear to the left of each item to indicate
current status.
The header shows either the check ID (if
available) or the Check Number of the order
(upper left corner) and an active timer to
indicate how long the order has been in the
system (upper right corner). The timer status
is indicated by color:
• White: Normal
• Yellow: Alert 1 has been reached
• Blinking red: Alert 2 has been reached
If there are suborders at other Prep Stations,
status markers (one per suborder) appear
beneath the check number to monitor
progress. Markers for VIP, rush, and so on
appear in a row beneath the prep status.
The trailer shows the item count, subtotal
amount, server name, employee number,
and the workstation or table number.
603 SE standard DOM Dynamic Order Mode 5 is identical to DOM 2,
5 (SE-Std-DOM-5) except that it includes an order queue
number in the first divider line. This number
identifies a chit when using the Order
Number Done feature.
The trailer shows the item count and subtotal
amount.

604 SE standard DOM The body of this chit lists the ordered items
2 (SE-Std-DOM-2) relevant to the display station. Markers
appear to the left of each item to indicate
current status.
The header shows either the check ID (if
available) or the check number of the order
(upper left corner) and an active timer to
indicate how long the order has been in the
system (upper right corner). The timer status
is indicated by color:
• White: Normal
• Yellow: Alert 1 has been reached
• Blinking red: Alert 2 has been reached
If there are suborders at other prep stations,
status markers (one per suborder) appear
beneath the check number to monitor
progress. Markers for VIP, rush, and so on
appear in a row beneath the prep status.
The trailer shows the item count and subtotal
amount.

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Order Chit Sort Priority on KDS Displays

Table 19-3 (Cont.) SEI KDS Chit Layout Styles

No. Layout Name Sample Description

605 SE standard DOM The body of this chit lists the ordered items
3 (SE-Std-DOM-3) relevant to the display station. No headers,
trailers, or status markers are shown.

606 SE standard DOM Dynamic Order Mode 6 is identical to DOM 3,

6 (SE-Std-DOM-6) except that it includes an order queue
number in the top divider line. This number
identifies a chit when using the Select and
Done feature.
No headers, trailers, or status markers are
shown.

Order Chit Sort Priority on KDS Displays

The following functions and options alter the sorting of order chits on KDS Displays:

Table 19-4 KDS Functions and EMC Options that Alter Order Chit Sort Priority

Name Type Description

Priority Order 1-8 Function The order has been assigned a priority
level between 1-8.
KDS Sort Priority Above EMC option The order is of higher priority than a
Normal normal order.
Recall Function The order has been recalled to the display.
Review Function The order is being reviewed.
Rush Function A rush order
VIP Function A VIP customer
Void Function The order has been voided from the POS
workstation.

When order chits arrive at Prep Stations with any of the aforementioned functions or options
set, the KDS sorts the orders in the following sequence:
1. Void orders
2. Recalled orders
3. Review orders
4. Priority 1 through 8 orders
5. Rush orders
6. VIP orders
7. Priority above normal orders
8. Normal orders
If Order Devices option 8 - Re-sort when All Prep Done is enabled, once the order is
marked Done at the Prep Stations, they sort on the Expo Display as follows:

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Configuring the Default KDS Check Tender for Guest Check Printing

1. Void orders
2. Recalled orders
3. Priority 1 through 8 orders
4. Rush orders
5. VIP orders
6. Priority above normal orders
7. Normal orders

Configuring the Default KDS Check Tender for Guest Check

Printing
You can allow KDS users to print guest checks that correspond to order chits from a
KDS Display. The checks print to the primary runner chit printer configured for the
order device. If the primary runner chit printer is offline, the checks print to the backup
runner chit printer.
1. Create a Service Total type tender for KDS check printing and configure the
appropriate print settings. See Creating a Tender to End the Current Service
Round of Checks in the Oracle Hospitality Simphony Configuration Guide for
instructions.
2. Select the Enterprise, property, revenue center, or zone, click Setup, and then
click Tender Parameters.
3. Click the Configuration tab, and then select a service total type Tender/Media
record to use for printing guest checks from the KDS runner chit printer from the
Default KDS Guest Check Tender drop-down list.
4. Click Save.
5. Add the Print Check function to the KDS toolbar or bump bar. See Configuring the
KDS Toolbar or Configuring the KDS Bump Bar for instructions.

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20
Runner Chits
Food runners assist servers in running food from the kitchen to customer tables. A runner chit
is a piece of paper that prints at a printer, allowing a food runner to know where to take the
items (which table), which items to present, and to which guest (seat number). Runner chits
print on Expo Done, Prep Done, or All Prep Done.

Figure 20-1 Runner Chit with Check ID

In Simphony version 18.1 and later, runner chits show the guest check ID (if available) on the
top right corner of the header, instead of the guest check number. If a guest check ID is
unavailable or is configured to be suppressed, the check number prints instead. For
instructions on how to set up a runner chit printer for a KDS, see Creating a KDS Order
Device.

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 Chapter 20
Printing Runner Chits by Order Type

Figure 20-2 Runner Chit with Check Number

Printing Runner Chits by Order Type

You can configure runner chit printers to print a chit for each individual item by order
type. If runner chit printers are assigned by the KDS order device, chits print to the
runner chit printer assigned to the last KDS the item was bumped from. The chit prints
when the cook bumps the item from the KDS Display. If the item routes to multiple
Prep Stations, the runner chit prints when it is bumped from the last KDS station .
1. Select the Enterprise, property, revenue center, or zone, click Setup, and then
click Order Type Parameters.
2. For the appropriate order type, select option 9 - KDS Allow Item Print on Item All
Prep Done, and then click Save.
3. Select the revenue center, click Setup, and then click Order Devices.
4. Double-click the appropriate KDS record to open it.
5. Click the Options tab, select 29 - Item Print on Item All Prep Done, and then
click Save.
You must enable Order Devices option 29 for this feature to work.

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21
Media Viewer Configuration
You can use the Media Viewer to demonstrate how to plate and garnish an entrée by showing
an image or video on a KDS Display. The Media Viewer can also be used to show PDF
documents, such as a recipe card.
Media Viewer consists of both a server and a client. The server is installed through the Client
Application Loader (CAL) on any Microsoft Windows-based Oracle MICROS workstation that
supports Simphony or on any modern standalone Microsoft Windows computer. After
installation, a manager or an employee simply places the media files (images, videos, and
PDFs ) in a specific folder on the media server ([Drive letter]:\
\MICROS\Simphony\MediaViewer\Media).

The client is part of the KDS Display software itself and works on Microsoft Windows based
Oracle MICROS KDS Display Controller units as well as Microsoft Windows-based Oracle
MICROS workstations. The client is launched by pressing a button on the toolbar or bump
bar on the KDS Display. KDS users can press the button at any time to view a list of media
files. If the KDS user has a specific order chit selected with just a single menu item, the
system has the basic logic to automatically open the file associated with that item based on
its name.

Supported Media Files, Systems, and Compatibility

Supported File Formats
Media Viewer currently supports the following file formats:
• Image formats: BMG, JPEG, PNG, and GIF
• Document formats: PDF (Microsoft Windows 32 devices only)
• Video formats: MPG, MPEG, and WMV

Supported Client Devices

The following clients are supported:

Table 21-1 Media Viewer – Supported Client Devices

Client Operating System Browser Version

Oracle MICROS Workstation 6 Microsoft Windows 10 Microsoft Internet Explorer 11
Series
Oracle MICROS Tablet E-Series Microsoft Windows 8.1 Microsoft Internet Explorer 11
Microsoft Windows Embedded Microsoft Internet Explorer 11
Oracle MICROS Workstation POSReady 7
5A (WS5A) Microsoft Windows Embedded Microsoft Internet Explorer 8
POSReady 2009
Oracle MICROS PC Microsoft Windows Embedded Microsoft Internet Explorer 11
Workstation 2015 (PCWS 2015) POSReady 7

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Media Viewer Installation Prerequisites

Table 21-1 (Cont.) Media Viewer – Supported Client Devices

Client Operating System Browser Version

Microsoft Windows Embedded Microsoft Internet Explorer 8
POSReady 2009
Remote Display Controller Microsoft Windows CE 6.0 Microsoft Internet Explorer 6
(RDC)
Generic non-Oracle hardware Microsoft Windows 7, 8.1, and Microsoft Internet Explorer 11
10

Media Viewer Installation Prerequisites

Before installing Media Viewer, you must install and configure Microsoft Internet
Information Services (IIS) and other components. The following table describes the
prerequisites to perform depending on the client operating system.

Table 21-2 Media Viewer Installation Prerequisites

Client Operating System Prerequisites

Microsoft Windows Embedded • Download and install Microsoft Windows
POSReady 2009 Imaging Component (WIC) from https://
www.microsoft.com/en-us/download/details.aspx?
id=32
• Install Microsoft .NET Framework 4.0 and all
required related security updates.
• Install IIS version 5.1. See Installing IIS on
Microsoft Windows Embedded POSReady 2009 for
instructions.
Microsoft Windows 7 SP1 Install IIS version 7.5. See Installing IIS on Microsoft
Windows 7 SP1, Microsoft Windows 8.1, and Microsoft
Windows 10 for instructions.
Microsoft Windows 8.1 Install IIS version 8.5. See Installing IIS on Microsoft
Windows 7 SP1, Microsoft Windows 8.1, and Microsoft
Windows 10 for instructions.
Microsoft Windows 10 with IIS 10 Install IIS version 10. See Installing IIS on Microsoft
Windows 7 SP1, Microsoft Windows 8.1, and Microsoft
Windows 10 for instructions.
Microsoft Windows Server 2008 • Install IIS version 7.5. See Installing IIS on
R2 Microsoft Windows Server 2008 R2 for
instructions.
• Install the Desktop Experience feature. See
Installing Desktop Experience on Microsoft Windows
Server 2008 R2 and Microsoft Windows Server
2012 R2 for instructions.
• Add the hostname or IP address of the Media
Viewer server as a trusted site to Internet
Properties. See Adding the Media Viewer Hostname
as a Trusted Site on Microsoft Windows Server
2008 R2 and 2012 R2 for instructions.

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Installing IIS on Microsoft Windows Embedded POSReady 2009

Table 21-2 (Cont.) Media Viewer Installation Prerequisites

Client Operating System Prerequisites

Microsoft Windows Server 2012 • Install IIS version 8.5. See Installing IIS on
R2 Microsoft Windows Server 2012 R2 for
instructions.
• Install the Desktop Experience feature. See
Installing Desktop Experience on Microsoft Windows
Server 2008 R2 and Microsoft Windows Server
2012 R2 for instructions.
• Add the hostname or IP address of the Media
Viewer server as a trusted site to Internet
Properties. See Adding the Media Viewer Hostname
as a Trusted Site on Microsoft Windows Server
2008 R2 and 2012 R2 for instructions.

Installing IIS on Microsoft Windows Embedded POSReady 2009

1. On the taskbar, click Start, and then select Control Panel.
2. In Control Panel, select Add or Remove Programs, and then select Add/Remove
Windows Components from the left pane.
3. In the Windows Embedded POSReady 2009 Components Wizard, select Internet
Information Services (IIS), and then click the Details button.

Figure 21-1 Windows Embedded POSReady 2009 Components Wizard

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Installing IIS on Microsoft Windows 7 SP1, Microsoft Windows 8.1, and Microsoft Windows 10

4. Deselect SMTP Service, and then click OK.

5. Click Next to install IIS.

Installing IIS on Microsoft Windows 7 SP1, Microsoft

Windows 8.1, and Microsoft Windows 10
1. Launch Programs and Features from the Control Panel.
2. From the left pane, click Turn Windows features on or off, and then select
Internet Information Server.
3. If using a Microsoft Windows 7 SP 1 client, expand World Wide Web Services
under Internet Information Server, and then select ASP.NET.
4. If using a Microsoft Windows 8.1 client, expand World Wide Web Services under
Internet Information Services, expand Application Development Features,
and then select ASP.NET 4.5.
5. If using a Microsoft Windows 10 client, expand World Wide Web Services under
Internet Information Services, expand Application Development Features,
and then select ASP .NET 4.6.
6. Click OK to install IIS.

Installing IIS on Microsoft Windows Server 2008 R2

1. Launch the Server Manager, select Roles from the left pane, and then select Add
Roles from the pane on the right.
2. In the Add Roles Wizard, click Next, and then select Application Server from the
list.
3. Click Add Required Features when prompted, select Web Server (IIS), and then
click Next.
4. Click Next, select Web Server (IIS) Support, and then click Add Required Role
Services when prompted.
5. Click Next until you reach the Confirm Installation Selections window, and then
click Install.

Installing IIS on Microsoft Windows Server 2012 R2

1. Launch the Server Manager, and then select Local Server from the left pane.
2. In the ROLES AND FEATURES section, click TASKS, and then select Add Roles
and Features.

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Installing IIS on Microsoft Windows Server 2012 R2

Figure 21-2 Local Server Manager Window

3. Click Next until you reach the Select Server Roles window, and then select Application
Server and Web Server (IIS).

Figure 21-3 Add Roles and Features Wizard

4. Click Add Features when prompted, and then click Next.

5. In the Select Features window, expand NET Framework 4.5 Features, select ASP.NET
4.5, and then click Next.
6. Click Next, select Web Server (IIS) Support, and then click Add Features when
prompted.

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Installing Desktop Experience on Microsoft Windows Server 2008 R2 and Microsoft Windows Server 2012 R2

7. Click Next until you reach the Confirmation window, and then click Install.

Installing Desktop Experience on Microsoft Windows Server

2008 R2 and Microsoft Windows Server 2012 R2
1. Launch the Server Manager, select Features from the left pane, and then select
Add Features from the pane on the right.
2. On Microsoft Windows Server 2008 R2, select Desktop Experience from the
features list.
3. On Microsoft Windows Server 2012 R2, expand User Interface and
Infrastructure, and then select Desktop Experience.

Figure 21-4 Add Roles and Features Wizard – Desktop Experience

4. Click Add Required Features when prompted, click Next, and then click Install.

Adding the Media Viewer Hostname as a Trusted Site on

Microsoft Windows Server 2008 R2 and 2012 R2
1. Launch Internet Options from the Control Panel.
2. Click the Security tab, select Trusted Sites, and then click the Sites button.
3. Enter http://[MediaServerHostNameOrIPAddress], click Add, and then
click Close.

Media Viewer Installation Tasks

Installing the Media Viewer consists of completing the following tasks:
1. Deploying the Media Viewer CAL Package

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Deploying the Media Viewer CAL Package

2. Configuring the Media Viewer URL in KDS Controllers. See Configuring a KDS Controller
for instructions.
3. Adding the Media Viewer function key to the KDS toolbar or bump bar. See Configuring
the KDS Bump Bar and Configuring the KDS Toolbar for instructions.
4. Associating Media Files with Menu Items.

Deploying the Media Viewer CAL Package

1. Select the Enterprise, click Setup, and then click CAL Packages.
2. Select Media Viewer from the left pane.
3. Click the Deployment Schedule tab, and then click Add Deployment.
4. From the Deployment Type column, select 2 - Specific Service Host.
5. From the Service Host column, select the service host to download the CAL package,
and then click OK.
6. Click Save.

Associating Media Files with Menu Items

1. Place the media file in the [Drive
letter]:\Micros\Simphony\MediaViewer\Media folder.
2. Rename the media file to exactly match the corresponding menu item name (including
spelling and spacing) as defined in Menu Item Maintenance. The media file must match
the name that is used by the KDS Display.
For example, to associate an image of a cheeseburger to a Cheeseburger (First Name)
menu item, rename the file to Cheeseburger.jpg. If the KDS Display is configured to
show the Second Name, and the cheeseburger has a Second Name entry of ChzBurger,
then rename the image to Chzburger.jpg.
Filenames are not case-sensitive. However, Media Viewer cannot make the connection
between the two unless the spelling and spacing of the media filename matches the
menu item name exactly. Because file name conventions do not support certain special
characters (for example, \ / : * ? " < > | ), those characters should not be included in a
menu item’s First Name, Second Name, or Third Name entry. Otherwise, the menu item
cannot be associated to a media file of the same name.

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KDS Posting Files
If there is a special need to process KDS posting data in real time, you can to configure the
KDS to generate up to three different posting files. The posting files generate per KDS
Controller and all three files contain the same information.

Generating KDS Posting Files

1. Select the property, click Setup, and then click KDS Controllers.
2. Double-click a KDS controller record, and then click the Posting tab.
3. Enter the text filenames and directory path for storing posting information in the External
Posting File 1 through External Posting File 3 fields.
If you do not specify a location, the system stores the files in
the[Drive]:\micros\kds\etc directory.
4. Click Save.

KDS Posting File Specification

The following topics describe the details of the contents of the posting data files created by
the Oracle MICROS Kitchen Display System (KDS). The number of files to create (up to 3)
and the file names used are configurable parameters of the KDS Controller.

File Format
The posting file is written as a UNICODE (wide character) file, meeting the comma separated
value (CSV) format requirements of Microsoft Excel. The CSV format imposes 3 simple rules
on each field in a line of text:
1. Each field is terminated by a comma, except for the final field, which is terminated by a
Carriage Return (0x000D) and a Line Feed (0x000A).
2. A field that contains any of the following characters (“ # ! , \ %) is enclosed by double
quotes
3. Any instance of a “ (double quote character) within a field is doubled.

Field Definitions
The first field of every record is the record format indicator. This field designates what type of
data is posted in this record. The field is formatted as an X.Y number. X represents the type
of data posted in this field. Y represents the format or version of the record. If new fields are
added to a record, the format will increment. If this occurs, the new fields are appended only
to the end of the previous version. This allows the enhanced file format to remain backwards
compatible with existing software.
There are seven supported record types:

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Field Definitions

Table 22-1 Supported Record Types

Record Format Indicator Description

1.0 Suborder Done Record
2.0 Guest Check Closed Record
3.0 Reviewed Suborder Done Record
4.0 Alert State Record
5.0 Distribution State Record v1
5.0v2 Distribution State Record v2
5.2 Distribution State Record v3

Suborder Done Record

A Suborder Done Record is appended to the posting file(s) each time a suborder is
marked as done.
1. Record Format Indicator – Always ‘1.0’.
2. Order ID – As sent by the POS. This is a unique string assigned to each order.
3. Check Label 1 – As sent by the POS.
4. Check Label 2 – As sent by the POS.
5. Check Label 3 – As sent by the POS.
6. Check Open Time – As sent by the POS.
7. Revenue Center ID – As sent by the POS.
8. Table ID – As sent by the POS.
9. VIP Check Status – ‘T’ or ‘F’, as indicated by the POS.
10. RUSH Order Status – ‘T’ or ‘F’, as indicated by the POS.

11. Check Operator Name – As sent by the POS.

12. Transaction Operator Name – As sent by the POS.

13. First Marked Time – The earliest time when the order was in a marked/parked
state (or 0, if the order is never marked/parked), represented in Unix Time (number
of seconds elapsed since 12:00 AM January 1, 1970 UTC).
14. Total Marked Duration – Total duration when the order was in a marked/parked
state (or 0, if the order is never marked/parked), represented in seconds.
15. Suborder ID – Unique (within an order) string assigned to this suborder.

16. Order Device ID – As sent by the POS.

17. Suborder Received Time (Numerical) – The time that the KDS Controller
receives this suborder. This field is the numerical value return by the C-Runtime
function, time( ). It is useful for C/C++ applications that are interpreting this data.
For a string representation, see field 27.
18. Suborder Started Time (Numerical) – Not supported. This field is always ‘0’.

19. Suborder Done Time (Numerical) – The time that the suborder was marked as
done. This field is the numerical value return by the C-Runtime function, time( ). It

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Field Definitions

is useful for C/C++ applications that are interpreting this data. For a string representation,
see field 29.
20. Suborder Recall Time (Numerical) – The time that this suborder was recalled. This field
is the numerical value return by the C-Runtime function, time( ). It is useful for C/C++
applications that are interpreting this data. For a string representation, see field 30. If this
suborder has not been recalled, the field contains ‘0’.
21. Suborder Done After Recall Time (Numerical) – The time that this suborder was
marked as done after being recalled. The original Suborder Done Time preserves in fields
17 and 27. This field is the numerical value return by the C-Runtime function, time ( ). It is
useful for C/C++ applications that are interpreting this data. For a string representation,
see field 31. If this suborder has not been recalled, the field contains ‘0’.
22. Suborder Appetizer Status – ‘T’ or ‘F’, indicates if the suborder was an appetizer
suborder. The presence of any appetizer items in a suborder makes it an appetizer
suborder.
23. Reached Alert 1 Status – ‘T’ or ‘F’, indicates if the suborder reaches alert 1 at the time it
was marked done.
24. Reached Alert 2 Status – ‘T’ or ‘F’, indicates if the suborder reaches alert 2 at the time it
was marked done.
25. Item Count – Total number of parent menu items on the suborder.

26. Suborder Done-By Flag – Indicates which of the following conditions caused the
suborder to be done:
• 3 – Marked done locally, at the station displaying the suborder.
• 4 – Marked done at an Expo and automatically marked done at the station.
• 5 – Marked done by a purge request, typically sent by the POS end-of-night
procedure.
27. Suborder Received Time (String) – The time that KDS Controller receives the suborder.
This field has the following format ‘mm/dd/yyyy hh:mm:ss’, and is in coordinated universal
time.
28. Suborder Start Time (String) – Not supported. This field is always ‘01/01/1970
00:00:00’.
29. Suborder Done Time (String) – The time that this suborder was marked as done. This
field has the following format: ‘mm/dd/yyyy hh:mm:ss’, and is in coordinated universal
time.
30. Suborder Recall Time (String) – The time that this suborder was recalled. This field has
the following format: ‘mm/dd/yyyy hh:mm:ss’, and is in coordinated universal time. If the
suborder has not been recalled, the field contains ‘01/01/1970 00:00:00’.
31. Suborder Done-After-Recall Time (String) – The time that this suborder was marked
as done after it had been recalled. The original Suborder Done Time is preserved in fields
15 and 27. This field has the following format: ‘mm/dd/yyyy hh:mm:ss’, and is in
coordinated universal time. If the suborder has not been recalled, the field contains
‘01/01/1970 00:00:00’.
32. Menu Item Count – The suborders menu item count as sent by the POS.

33. Number of Reviews – How many times the suborder has been reviewed.

34. First Review Time – The earliest time when the suborder was reviewed (or 0, if the
suborder was not reviewed), represented in Unix Time (number of seconds elapsed since
12:00 AM January 1, 1970 UTC).

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Field Definitions

35. Total Review Duration – Total duration of time when the suborder was in a review
state (or 0, if the suborder was not reviewed), represented in seconds.
36. Reserved – Always blank.

37. User-Determined Start Time – The time (in Unix Time) when a user starts a
suborder.
38. Course Number – The smallest course number among all items on a suborder.

39. SIPS Item Sequence No. (String) – The menu item’s sequence number if SIPS is
used or blank if not using SIPS.
40. SIPS Item Prep Time – The menu item’s configured prep time if SIPS is used or 0
if not using SIPS.
41. SIPS Modifier List – A comma-separator list of the item’s modifier with non-zero
prep time configured if SIPS is used, or blank if not using SIPS or if the item does
not have any modifier with non-zero prep time configured.

Check Closed Record

A Check Closed record is appended to the posting file(s) each time a check closed
message is received by the KDS Controller from the POS.
1. Record Format Indicator – Always ‘2.0’.
2. Check ID – As sent by the POS.
3. Revenue Center ID – As sent by the POS.
4. Table ID – As sent by the POS.
5. Check Label 1 – As sent by the POS.
6. Check Label 2 – As sent by the POS.
7. Check Label 3 – As sent by the POS.
8. Check Operator Name – As sent by the POS.
9. Check Open Time – As sent by the POS.
10. Check Closed Time (Numerical) – This is the time that the KDS Controller
receives the check closed message from the POS. This field is the numerical
value return by the C-Runtime function, time ( ). It is useful for C/C++ applications
that interpret this data. For a string representation, see field 15.
11. VIP Check Status – ‘T’ of ‘F’, as indicated by the POS.

12. Peak Alert Status – Indicates the highest alert status reached by any suborder on
the check.
• ‘0’ – unknown; this happens if the KDS Controller is offline when the check
open message is sent from the POS.
• ‘1’ – no suborders on this check reached an alert condition.
• ‘2’ – at least 1 suborder reached alert 1, but no suborders reached alert 2.
• ‘3’ – at least 1 suborder reached alert 2.
13. Entrée Served Status – ‘T’ or ‘F’, indicates if an entrée suborder on the check is
marked as done prior to the check being closed.
14. Check Closed-By-Purge Flag – ‘T’ or ‘F’, indicates if the check was closed by a
purge request, typically sent by the POS end-of-night procedure.

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Field Definitions

15. Check Closed Time (String) – This is the time that the KDS Controller receives the
check closed message from the POS. This field has the following format: ‘mm/dd/yyyy
hh:mm:ss’, and is in coordinated universal time.

Reviewed Suborder Done Record

A Reviewed Suborder Done Record is appended to the posting file(s) each time a reviewed
suborder is bumped off the screen.

• Record Format Indicator – Always ‘3.0’.

The remaining fields are the same as the Suborder Done Record. Refer to the Suborder
Done Record topic for more information on the remaining fields.

Alert State Record

An Alert State Record is appended to the posting file(s) each time the alert state of the
suborder changes.
1. Record Format Indicator – Always ‘4.0’.
2. Order ID – As sent by the POS. This is a unique string assigned to each order.
3. Order Device ID – The redirected order device ID of the suborder.
4. Course – The earliest course among all items of the suborder.
5. Alert Time – The time when the alert state changed, represented in Unix Time (number
of seconds elapsed since 12:00 AM January 1, 1970 UTC).
6. Alert State – The new alert state, represented by one of the following values:
• 0 = normal active state
• 1 = alert 1 reached
• 2 = alert 2 reached

Distribution State Record v1 (Deprecated)

A Distribution State Record v1 is appended to the posting file(s) each time an order’s
distribution state changes.

Note:
Note that this record is only available in KDS versions starting from 2.2.5.1104 to
2.2.5.1429. KDS versions after 2.2.5.1429 use newer versions of the Distribution
State Record.

1. Record Format Indicator – Always ‘5.0’.

2. Order ID – As sent by the POS. This is a unique string assigned to each order.
3. State – Distribution state. Can be one of the following values:

Value Name Description

0 DS_UNKNOWN* Unknown state

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Field Definitions

Value Name Description

10 DS_FUTURE_ORDER* Future Order check
20 DS_ORDERED* Order has been created with
at least one menu item
30 DS_SENT Order has been sent to the
kitchen with at least 1 menu
item
40 DS_STARTED* Order has been started
50 DS_PREP_DONE Order has been prepared by
at least one station
60 DS_READY Order has been expo done
and is ready to be distributed
to the customer
70 DS_DISPATCHED* Order has been transferred
to driver
75 DS_UNDISPATCHED* Order has been undispatched
from the driver
80 DS_DELIVERED* Driver back in store delivery
90 DS_COMPLETE* Order has been final
tendered
100 DS_CANCELLED Order cancelled (possibly
due to a hoax delivery
request)

* = For future use; currently unavailable

Distribution State Record v2 (KDS 2.2–3.2)

A Distribution State Record v2 is appended to the posting file(s) each time an order’s
distribution state changes. This is introduced in KDS version 2.2.5.1431.
1. Record Format Indicator – Always ‘5.0V2’.
2. Order ID – As sent by the POS. This is a unique string assigned to each order.
3. State – Distribution state. Can be one of the following values:

Value Name Description

0 DS_UNKNOWN* Unknown state
10 DS_FUTURE_ORDER* Future Order check
20 DS_ORDERED* Order has been created
with at least one menu
item
30 DS_SENT Order has been sent to the
kitchen with at least 1
menu item
40 DS_STARTED* Order has been started
50 DS_PREP_DONE Order has been prepared
by at least one station

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Field Definitions

Value Name Description

60 DS_READY Order has been expo done
and is ready to be
distributed to the customer
70 DS_DISPATCHED* Order has been
transferred to driver
75 DS_UNDISPATCHED* Order has been
undispatched from the
driver
80 DS_DELIVERED* Driver back in store
delivery
90 DS_COMPLETE* Order has been final
tendered
100 DS_CANCELLED Order cancelled (possibly
due to a hoax delivery
request)

* = For future use; currently unavailable

4. State Update Time – The time when the order change (added, done, canceled, or
recalled) occurred, represented in Unix Time (number of seconds elapsed since 12:00
AM January 1, 1970 UTC).

Distribution State Record v3 (KDS 3.3 and higher)

A Distribution State Record v3 is appended to the posting file(s) each time an order’s
distribution state changes. This is introduced in KDS version 3.3.0000.2959.
1. Record Format Indicator – Always ‘5.2’.
2. Order ID – As sent by the POS. This is a unique string assigned to each order.
3. State – Distribution state. Can be one of the following values:

Value Name Description

0 DS_UNKNOWN* Unknown state
10 DS_FUTURE_ORDER* Future Order check
20 DS_ORDERED* Order has been created with
at least one menu item
30 DS_SENT Order has been sent to the
kitchen with at least 1 menu
item
40 DS_STARTED* Order has been started
50 DS_PREP_DONE Order has been prepared by
at least one station
60 DS_READY Order has been expo done
and is ready to be distributed
to the customer
70 DS_DISPATCHED* Order has been transferred
to driver
75 DS_UNDISPATCHED* Order has been undispatched
from the driver

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Field Definitions

Value Name Description

80 DS_DELIVERED* Driver back in store delivery
90 DS_COMPLETE* Order has been final
tendered
100 DS_CANCELLED Order cancelled (possibly
due to a hoax delivery
request)

* = For future use; currently unavailable

4. State Update Time – The time when the order change (added, done, canceled, or
recalled) occurred, represented in Unix Time (number of seconds elapsed since
12:00 AM January 1, 1970 UTC).
5. Revenue Center ID – As sent by the POS. This is a unique string for each
revenue center.
6. Check Number – As sent by the POS. This is a string assigned to each check.
7. Order Device ID – ID of the order device where this event is triggered from. This
field is blank when the state is DS_CANCELLED.

Distribution State Transition

The following figure is a state transition diagram of the currently available distribution
states:

Figure 22-1 Distribution State Transition Diagram

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23
Translation for KDS
You can configure the language that appears on KDS Displays for a property. When
configured, kitchen staff will see the following elements on the display in their native
language:
• User interface messages
• Dialog window titles
• List columns headers
• Item status on reports
• Statistics
• Chit labels that reflect the current state of the order
• Static information such as seat, count, zone, subtotal, and so on
KDS Display languages are maintained in the KDS, so there is no need to insert separate
language records within the EMC.
You must manually translate KDS toolbar button names and menu item names.

Languages Supported by KDS Displays

The following table lists the languages that are supported by different KDS Display platforms:

Table 23-1 Languages Supported by KDS Displays

Language Microsoft Windows 32 Microsoft Windows RDC Devices

Devices CE Devices
Arabic Yes No No
Chinese (Simplified) Yes No No
Chinese (Traditional) Yes No No
Danish Yes Yes Yes
Dutch Yes Yes Yes
English Yes Yes Yes
Finnish Yes Yes Yes
French Yes Yes Yes
German Yes Yes Yes
Italian Yes Yes Yes
Japanese Yes No No
Korean Yes No No
Norwegian Yes Yes Yes
Portuguese (Brazil) Yes Yes Yes
Portuguese (Portugal) Yes Yes Yes

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Setting the Language for KDS Displays

Table 23-1 (Cont.) Languages Supported by KDS Displays

Language Microsoft Windows 32 Microsoft Windows RDC Devices

Devices CE Devices
Russian Yes Yes Yes
Spanish (Latin America) Yes Yes Yes
Spanish (Worldwide) Yes Yes Yes
Swedish Yes Yes Yes
Thai Yes No No
Turkish Yes Yes Yes

Setting the Language for KDS Displays

1. Select the property, click Setup, and then click KDS Controllers.
2. Double-click the appropriate KDS controller record to open it.
3. From the General tab, select the Display Language, and then click Save.

Translating KDS Toolbar Button Names

1. Insert a new KDS toolbar record for the language (for example, KDS Tool
Bar_French) and configure as described in Configuring the KDS Toolbar.
2. In the Legend column, enter the button names in the translated text, and then
click Save.
3. Select the property, click Setup, and then click KDS Displays.
4. Double-click the appropriate KDS Display record to open it, and then click the
General tab and select the Tool Bar you created in Step 1.

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24
KDS Operations
This chapter describes the daily use of the KDS.

KDS Initialization
When a KDS Display is launched, it does not show the toolbar until it has connected to the
KDS Controller. To exit the KDS Display application during initialization, press the Q key
using a keyboard. If a Windows 32 KDS client detects that a Simphony service host is
running while initializing (see POS Operations and KDS Sharing the Same Client for more
information), it shows a Close button on the KDS Display application window frame before
the display connects to the KDS Controller.
After the connection is established, you can use either of the following methods to exit the
KDS Display application:
• Click the Close button on the KDS toolbar.
• Press the Close button on the KDS bump bar.
• Press the Q key on the keyboard.

Using the KDS Toolbar and Bump Bar

1. To select a chit on the current page, press one of the following buttons:
• Select Previous: Select the previous order on the display.
• Select Next: Select the next order on the display.
2. To claim an order, select the chit, and then press one of the Claim Order buttons.
3. To move focus between the panels in a split screen KDS Display, press Panel Swap.
4. To select the next unstarted order, press Select Next Unstarted.
5. To select the first unstarted order on the display, press Select First Unstarted.
6. To start the current order and select the next unstarted order, press Start and Select
First Unstarted.
7. To select an item on the chit, select a chit, and then select the item you want using the
Select Next Item or the Select Previous Item button.
8. To view the next chit on the current page, press Arrow Left and Arrow Right.
If you are in chit mode, the KDS moves one chit at a time to the left or right to display the
next chit.
If you are in list mode, the KDS moves up or down to the next line.
9. To send an item on hold because of prep timing to the Prep Station, select the item on
the chit from the Expo Display, and then press Fire Item.
10. To send all items on hold in an order because of prep timing to the Prep Stations, select
the chit from the Expo Display, and then press Fire All.

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Using the KDS Toolbar and Bump Bar

11. To move to the first page of the display, press Home.

12. To move to the last page of the display, press End.

13. To move between pages, press Page Left, Page Right, Page Up or Page Down.
14. To assign a priority to an order, select the chit, and then press any button from
Priority 1 through Priority 8.
Priority 1 has the highest priority and Priority 8 has the lowest priority. The priority
shows on the top right corner of the order in chit mode and on the Attn column in
list mode.
15. To print the guest check corresponding to a chit, select the chit, and then press
Print Check.
16. To print the selected chit, press Print Order Chit.

17. To mark an order as complete and remove the chit from the screen, select a chit,
and then press Done.
18. To mark the first order on the display as complete, press Select and Done.

19. To mark the first order on the display as complete and select the next order, press
Done and Select First.
20. To mark an item on the chit as complete, select the chit, select the item you want
to mark as complete, and then press Done Item.
21. To exit the transaction, press Cancel.

22. To recall the last order that you marked as complete and restart the timer, press
Recall Last.
23. To review the last order that you marked as complete, without restarting the timer,
press Review Last.
24. To review an order from the 50 orders that you marked as complete in the last 15
minutes, without restarting the timer, press Review with Panel, and then select
the order you want to view.
This function only works in chit mode.
25. To recall an order from the 50 orders that you marked as complete during the last
15 minutes and restart the timer:
• To view the orders as order chits, press Recall with Panel, select the order
you want to recall, and then press OK.
• To view an order list, press Recall, select the order you want to recall, and
then press OK.
26. To recall an order from the 50 orders that you marked as complete during the last
15 minutes, without restarting the timer, press Review, select the order you want
to recall, and then press OK.
27. To recall an item that you marked as complete, select a chit, press Recall Item,
select the item you want to recall, and then press Recall Item again.
28. To recall the last item that you marked as complete, press Recall Last Item.

29. To view a list of all production items in the kitchen, press Production Summary.

30. To view a consolidated list of active orders for the display station (without
condiments), press Summary Condensed.

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Using the KDS Toolbar and Bump Bar

31. To view a consolidated list of active orders for the display station (including condiment
items), press Summary Expanded.
32. To remotely view orders on another display:

• To select the display from a list, press Remote View List, select a KDS Display from
the list, and then press Done.
• To view orders on the first available KDS Display by record number, press Remote
View Next.
• To go through KDS Displays that allow remote viewing by record number, press
Remote View Next, and then press Next on the remote toolbar to move to the next
display.
You can review, recall, and mark orders as done on other KDS Displays through remote
viewing.
33. To mark an order as started, select a chit, and then press Order Started.
34. To mark the first order on the current page as started, press Order Started First.

35. To change an item’s status to start for the Prep Station on a Prep Display (only for single
item per suborder chits (SIPS)):
a. Select a chit with a single item, select the item you want to mark, and then press
Prep Start/Stop.
b. To change the status back to fired, press Prep Start/Stop again.
36. To view menu items sorted by status, press Cook Summary.

The Cook Summary window shows only menu items and not condiments. On Prep
Displays, Fired items appear first followed by Started items. On Expo displays, Sent
items appear first, followed by Fired items, then Started items, and finally Done items.
37. To keep an order on the KDS Display and prevent kitchen staff from bumping it, select a
chit, and then press Mark.
38. To prevent kitchen staff from bumping the first order on the display, press Mark First.

If an order is already selected on the display prior to using this function, the system
marks that order and keeps it from being bumped.
39. To keep an item in an order on the KDS and prevent kitchen staff from bumping it, select
the chit, select the item you want to hold, and then press Mark Item.
40. To push an order to another KDS Prep Station in the revenue center using a Prep
Display:
a. Select a chit, press Push Order, and then select the KDS Prep Station.

b. Press OK to confirm, or press Cancel to exit without pushing the order.

41. To pull an order from another KDS Prep Station in the Prep Station’s primary distribution
group using a Prep Display, press Pull Order.
42. To view table details for checks you begin by table using an SOS Display, select a chit,
and then press Table Detail.
43. To view media files on recipe preparations or other work-related tasks, press Media
Viewer, and then select the file you want to view.
If the file name is longer than the width of the list box, use one of the following methods to
view the entire file name:
• If you are using a touchscreen device or mouse, move the horizontal scroll bar left or
right

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Switching Between the POS and KDS

• If you are using a device without a touchscreen or mouse, press Arrow Left or
Arrow Right on the bump bar
• If you are using a Win32 device with a mouse, hover over the file to view the
entire file name in a tooltip
44. To view media files related to the items in an order, select a chit, and then press
Media Viewer.
45. To minimize the KDS application to the toolbar (Microsoft Windows 32-bit
displays), press Minimize.
46. To close the KDS application, press Close.

Switching Between the POS and KDS

If the client is set up to run both the POS and the KDS Display on the same device,
follow these instructions to switch focus between the two:
1. If the focus is on POS operations, click the Show KDS Display function key to
switch to the KDS.
2. If the focus is on the KDS Display, click the Show OPS function on the toolbar to
switch to the POS.
You cannot switch focus to the POS if it is minimized to the system tray.

KDS Chit Icons

KDS Displays show various icons that indicate check status or other information. The
following table describes the icons that appear on order receipts (chits) at a standard
KDS:

Table 24-1 KDS Chit Icons

Icon Icon Name Description

VIP Order A VIP customer.

Rush Order A rush order.

Recall The order has been recalled to the display. A recalled

order is an order that was previously bumped
(marked complete) at a station but has been recalled
to display again.
Void The item is voided from the order.

First Alert The order has passed the First Alert preset time limit.

Second Alert The order has passed the Second Alert preset time
limit.
Previous Course The order had menu items ordered in the previous
Indicator round.
Priority Order 1 The order belongs to Priority level 1.

Priority Order 2 The order belongs to Priority level 2.

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 Chapter 24
KDS Chit Icons

Table 24-1 (Cont.) KDS Chit Icons

Icon Icon Name Description

Priority Order 3 The order belongs to Priority level 3.

Priority Order 4 The order belongs to Priority level 4.

Priority Order 5 The order belongs to Priority level 5.

Priority Order 6 The order belongs to Priority level 6.

Priority Order 7 The order belongs to Priority level 7

Priority Order 8 The order belongs to Priority level 8.

Priority Order The priority assigned to the order has changed to

Cancel none (cancelled).
Review The order is being reviewed.

Prep Status – Each icon on the chit header represents a Prep Station
Inactive Order that the order is not active on.
Prep Status – Each icon on the chit header represents a Prep Station
Active Order that the order is active on.
Prep Status – Each icon on the chit header represents a Prep Station
Done that has marked the order Done on that Prep Station.
Magenta Marked/Parked The order is marked (parked) and cannot be bumped.
border Order
Cancelled Order The order was cancelled. This icon only appears when
An using DOM mode.
superimposed
over the
order/
suborder.
Item Sent (from The item has been sent to the Expo Display, but not to
POS) the Prep Station. The icon appears on the Expo
Display.
Item Fired The item has fired to the Prep Station. The icon
appears before the item name.
Item Started The item is being prepared. The icon appears before
the item name.
Item Done The item is marked as Done.
Item Marked/ The item is marked (parked), and cannot be bumped.
Parked
Item Selected The item is selected.
Item Recalled The item has been recalled to the display.

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 Chapter 24
SEI KDS Chit Markers

SEI KDS Chit Markers

Similar to a standard PC-based KDS, Select Electronics, Inc. (SEI) KDS shows
markers on the order receipts to indicate their status. The following table describes the
markers that appear on SEI KDS:

Table 24-2 SEI KDS Chit Markers

Marker Marker Name Description

VIP Order A VIP customer.

Rush Order A rush order.

Timer shows in First Alert The order has passed the First Alert preset time
yellow on red limit.
Timer flashing Second Alert The order has passed the Second Alert preset time
in white on red limit.
Prep Status – Each marker on the chit header represents a Prep
Inactive Order Station that the order is not active on.
Prep Status – Each marker on the chit header represents a Prep
Active Order Station that the order is active on.
Prep Status – Each marker on the chit header represents a Prep
Done Station that has marked the order Done on that Prep
Station.
Marked/Parked The order is marked (parked) and cannot be
Order bumped.
All Prep Done All suborders are marked Done.

Oldest All Prep The order on the KDS display that is the oldest
Done (longest time in the kitchen) is marked Done at all
(Flashing)
Prep Stations.
Recall The order has been recalled to the display. A
recalled order is an order that was previously
bumped (marked complete) at a station but has been
recalled to display again.
Cancelled Order The order was cancelled.
An
superimposed
over the order/
suborder.
Item Done The item is marked as Done. The marker appears
beside the item name.
Void The item is voided from the order.

KDS Connection Icons

The following connection icons appear at the bottom right corner of the screen and
indicates whether the KDS Display is properly connected to the KDS Controller.

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KDS Connection Icons

Table 24-3 KDS Connection Icons

Icon Icon Name Description

Connected The KDS Display is connected to the KDS Controller.

Connection The KDS Display is waiting for a connection to the KDS

Waiting Controller.
Disconnected The KDS Display is not connected to the KDS Controller.

Connected to The KDS Display connected to the backup KDS Controller.

Backup
Disconnected The KDS Display is not connected to the backup KDS
from Backup Controller.

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