C•CURE® 9000

Version 1.91

Commend Intercom Configuration Guide

REVISION A0

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C•CURE® and Software House® are registered trademarks of Tyco International Ltd. and its
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their use.

Software version: 1.91

Document Number: UM-226
Revision Number: A0
Release Date: February 2009

This manual is proprietary information of Software House. Unauthorized reproduction of any

portion of this manual is prohibited. The material in this manual is for information purposes
only. It is subject to change without notice. Software House assumes no responsibility for
incorrect information this manual may contain.

Copyright © 2009 Tyco International Ltd. and its Respective Companies. All Rights Reserved

All rights reserved.

 Table of Contents

Table of Contents

Preface
How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi

Chapter 1 Commend Intercom Overview

Understanding Commend Intercom Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Commend Intercom Systems and C•CURE 9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Intercom over IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Benefits of IoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Intercom over Internet Protocol Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Commend Intercom Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Supported Terminal Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Commend Intercom Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
GE 100 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
GE 200 Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
GE 700 Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
IP Intercom Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
ET 901-D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
ET 901-A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
IP Intercom Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

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Chapter 2 Installation of Commend Intercom Interface with C•CURE 9000

Installing the C•CURE 9000/Commend Interface. . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Installing the Commend Intercom Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
Starting the Commend Server Component . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Receive commands: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Send commands: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Removing the Commend Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Chapter 3 Configuring the C•CURE 9000/Commend Interface

Commend C•CURE 9000 Interface Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Using the Hardware Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Creating a New Hardware Folder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Dependent Objects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Creating Commend Intercom Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Creating Commend Intercom Object Templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Deleting Commend Intercom Objects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Modifying Commend Intercom Objects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Viewing a List of Commend Objects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Using Set Property for Commend Intercom Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Adding Commend Intercom Objects to a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Commend Intercom Configuration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Commend Intercom Protocol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Intercom Protocol Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Configuring Commend Central . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Commend Central General Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Commend Central Triggers Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Commend Central Status Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Commend Central Groups Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Commend Central State Images Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Configuring Commend Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28
Commend Station General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Commend Station Triggers Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Commend Station Status Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Commend Station Groups Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35

iv C•CURE 9000 Monitoring Station Guide

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Commend Station State Images Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38

Chapter 4 Commend Intercom and the C•CURE 9000 Activity Journal

Journal and Monitoring Station Activity Messages . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Commend Activity Viewer Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Commend Central Retry Limit Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Commend Central Status Change Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Commend Station Call Status Change Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Commend Intercom Activity Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Preconditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Call Situation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Chapter 5 Commend Intercom Station Viewer

Commend Station Viewer Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Displaying Commend Intercom Objects on Maps . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Adding an Object Icon to a Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Selecting an Icon on the Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Editing a Map Icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Commend Intercom Station Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Commend Station Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Index

C•CURE 9000 Monitoring Station Guide v

Table of Contents

vi C•CURE 9000 Monitoring Station Guide

 Preface

This C•CURE® 9000 Commend Intercom Configuration Guide is designed for

new and experienced security system users. The manual describes the
installation and configuration of the intercom system in the C•CURE 9000
application program.

The manual assumes that you have already installed Microsoft®

Windows XP™ (Workstation) and/or Windows 2003™ (Server); have read
the installation procedures described in the C•CURE 9000 Installation and
Upgrade Guide; and have familiarized yourself with the basic C•CURE 9000
information provided in the C•CURE 9000 Getting Started Guide.

You must install Windows 2003, Service Pack 2, or Windows XP Professional

Service Pack 3 on your system. You must also install Internet Explorer version
7.0. Refer to www.microsoft.com for additional information about these
products.

In this preface
‹ How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
‹ Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
‹ Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi

Commend Intercom Configuration Guide vii

Preface

How to Use this Manual

This manual includes the following sections. Turn to the appropriate section
for the information you need.

Chapter 1, “Commend Intercom Overview”

This chapter introduces Commend Intercom systems and lists the
components that are supported by Software House for use with the
C•CURE 9000 security access system.

Chapter 2, “Installation of Commend Intercom Interface with C•CURE 9000”

This chapter explains how to install the Commend Intercom integration
application in the C•CURE 9000 System.

Chapter 3, “Configuring the C•CURE 9000/Commend Interface”

This chapter explains how to configure the Commend Intercom severs and
stations and other components to work with C•CURE 9000.

Chapter 4, “Commend Intercom and the C•CURE 9000 Activity Journal”

This chapter explains how to configure and access Commend Intercom
information compiled by the C•CURE 9000 Activity Journal.

Chapter 5, “Commend Intercom Station Viewer”

This chapter explains how to configure and use Commend Intercom Map
icons in C•CURE 9000.

viii Commend Intercom Configuration Guide

 Preface

Finding More Information

In addition to this manual, you may find the following manuals useful.

Software House Hardware Manuals

The following Software House manuals are available with the products, and
online at the Software House website.
„ apC/8X Installation and Configuration Guide
„ apC/L Installation and Configuration Guide
„ ARM Quick Start Guide
„ Bioscrypt Reader Reference Document
„ C•CURE 9000 Reader Input Output Guide
„ iSTAR eX Installation and Configuration Guide
„ iSTAR Pro Installation and Configuration Guide
„ iSTAR Pro Quick Start Guide
„ RM-4 123 Quick Start Guide
„ RM-iClass Series Quick Start Guide
„ RM-4 Standalone Quick Start Guide
„ RM-4E Quick Start Guide
„ RMXX – 4000 Series Reader Quick Start Guide

Software House Software and Specialty Manuals

The following Software House manuals are available with the products, and
online at the Software House website.
„ C•CURE 9000 Data Views Guide
„ C•CURE 9000 Getting Started Guide
„ C•CURE 9000 Installation and Upgrade Guide
„ C•CURE 9000 Hardware Configuration Guide

Commend Intercom Configuration Guide ix

Preface

„ C•CURE 9000 Monitoring Station Guide

„ C•CURE 9000 Personnel Configuration Guide
„ C•CURE 9000 Software Configuration Guide
„ C•CURE 9000 System Maintenance Guide
„ C•CURE 9000 Video Guide
„ C•CURE ID User’s Guide

Operating System manuals are available from Microsoft.

„ Microsoft Windows XP System Guide
„ Microsoft Windows 2003 System Guide

You can also access the guides that are online from the C•CURE 9000 Help
menu. You need to install the Adobe Acrobat reader and copy the appropriate
PDF files from the C•CURE 9000 DVD. See the C•CURE 9000 Installation
and Upgrade Guide for more information.

You can access C•CURE 9000 Help by pressing F1 or clicking Help from the
menu bar in the Administration/Monitoring Station applications.

You can get help for the Windows products by selecting Help from the
specific Windows Start menu or by going to the Microsoft web site at
www.microsoft.com.

x Commend Intercom Configuration Guide

 Preface

Conventions
This manual uses the following text formats and symbols.

Convention Meaning

Bold This font indicates screen elements, and also indicates when you
should take a direct action in a procedure.
Bold font describes one of the following items:
ƒ A command or character to type, or

ƒ A button or option on the screen to press, or

ƒ A key on your keyboard to press

ƒ A screen element or name

Regular italic font Indicates a new term.

<text> Indicates a variable.

The following items are used to indicate important information.

NOTE Indicates a note. Notes call attention to any item of information that may
be of special importance.

TIP Indicates an alternate method of performing a task.

Indicates a caution. A caution contains information essential to avoid

damage to the system. A caution can pertain to hardware or software.

Indicates a warning. A warning contains information that advises users

that failure to avoid a specific action could result in physical harm to the
user or to the hardware.

Indicates a danger. A danger contains information that users must know

to avoid death or serious injury.

Commend Intercom Configuration Guide xi

Preface

xii Commend Intercom Configuration Guide

 1

Commend Intercom
Overview

This chapter introduces Commend Intercom systems and lists the

components that are supported by Software House for use with the
C•CURE 9000 security access system.

In this chapter
‹ Understanding Commend Intercom Systems.............................................................. 1-2
‹ Commend Intercom Components ................................................................................. 1-6

Commend Intercom Configuration Guide 1–1

Understanding Commend Intercom Systems

Understanding Commend Intercom Systems

An intercommunication device (intercom) is an electronic communications
system that provides dedicated voice communications, such as private dialog
or announcements, throughout a facility. Such a facility could encompass a
single building, a campus, or a collection of offices located across the globe.

Intercoms that are installed within a facility include a fixed microphone and
speaker unit that are hard-wired to a central control panel. Larger systems
might connect all of the rooms in a school or hospital to a central office.
Intercoms in larger buildings often function as public address systems,
capable of broadcasting announcements.

Within each facility, an intercom system comprises stations and substations

connected by an intercom server. Intercom stations can be portable or
installed at doors or wall locations in buildings, on desktops or in vehicles.
Intercoms can also be connected with hard-wired and mobile telephones or
handheld communications devices or to other intercom systems over voice or
data lines. Stations are analogous to telephones with dial-keypads, also called
control desks. Substations are often flat, single or dual button intercoms
mounted on a wall.

Commend Intercom Systems and C•CURE 9000

Commend manufactures a diverse array of intercom products. The
C•CURE 9000 application can be integrated with three Commend Intercom
servers that share a common protocol. These servers are: GE 100, GE 200 and
GE 700.

Each Commend GE class server has a limit to the number of stations that it
can administer, so the number of servers deployed throughout a facility is
dependant on the number of stations required. Commend servers can be
connected together to form an intercom network. The C•CURE 9000
application can be connected to a Commend GE class server with a terminal
device server such as a Lantronix UDS-10. The intercom network or stand-
alone server issues commands delineated by a dedicated protocol. The
C•CURE 9000 application connects to this server and monitors and sends
commands that identify calls placed among all the stations tied to this server’s
intercom network.

1–2 Commend Intercom Configuration Guide

 Understanding Commend Intercom Systems

C•CURE 9000 monitors those substations and groups of substations

identified and configured with C•CURE 9000 Commend Intercom editors by
displaying their state, sending calls, receiving calls, etc. The state changes of
intercom stations and substations are also monitored in the C•CURE 9000
maps, activity viewer and journal. In the maps, each station is represented by
an icon that identifies a particular state. These states are identified more
thoroughly in Chapter 3, “Configuring the C•CURE 9000/Commend
Interface”. The activity journal is discussed in Chapter 4, “Commend
Intercom and the C•CURE 9000 Activity Journal”.

A Commend Intercom system can remotely direct an event management

framework to control electronic or electromechanical devices such as cameras,
door latches, vehicle barriers, alarms, or signal lights. The C•CURE 9000
interface can also be used to transmit intercom-only commands over the IP
network for synergistic operation with existing Commend Intercom systems.

Example:

In many schools, tones signaling the change of classes are often sounded
over an intercom, replacing electromechanical bells used in older schools.
Additionally, many schools now use audio intercoms that interface with a
video system to identify visitors attempting to gain access to a locked
school building.

Intercom over IP
Commend Intercom systems can interconnect with C•CURE 9000 access
control systems via a digital connection over the internet. Digital intercom
stations are connected using Cat5 cable and can use existing computer
networks for remote communication.

Data networks allow transmission of diverse data. Voice over IP (VoIP) is the
transmission of speech using Internet Protocol (IP), particularly in telephony.
For professional security and communication solutions, Commend provides
the Intercom over IP (IoIP®).

Commend Intercom Configuration Guide 1–3

Understanding Commend Intercom Systems

Benefits of IoIP
Historically, only telephones used the IP network to transmit speech as a VoIP
solution. Today intercom systems can use the IP network not only to transmit
speech, but also to take on increasingly complex control and reporting tasks.
The principle of IoIP is that new IP enabled-servers can be connected together
in a network so that complex solutions can be used both locally and remotely.

Integration of Commend Intercom systems with C•CURE 9000 allows the

processes to be triggered and controlled by creating and enabling
C•CURE 9000 events. These events can be reported on the C•CURE 9000
Monitoring Station and in the Journal, while video cameras provide a visual
record of the event.

Example:

An event can be configured so that when a wall-mounted substation is

activated at a door, the Commend Intercom/C•CURE 9000 interface
reports a visitor requesting entry at a door, while simultaneously
activating a camera that provides a live video feed to the Monitoring
Station. Once the visitor is recognized, the corresponding door latching
mechanism can be activated, allowing entry.

Intercom over Internet Protocol Technology

When networking via IP is required to monitor various site locations, the sites
need to be linked together. Intercom terminals with digital 2-wire or analog 4-
wire technology can be IP-enabled by connecting to an IP Intercom Server.
Commend has developed networking solutions for IP, ISDN, E1, and HDSL
platforms. Networking intercom servers allows the local intercom system to
act as one large system across different sites. All specified functions are
available across the entire Intercom network and programming is conducted
centrally from a single C•CURE 9000 administration location. Figure 1-1 on
page 1-5 represents a schematic example of such an IoIP arrangement.

1–4 Commend Intercom Configuration Guide

 Understanding Commend Intercom Systems

Figure 1-1: Commend Intercom Multi-Facility IoIP System

Commend Intercom Configuration Guide 1–5

Commend Intercom Components

Commend Intercom Components

Connection of the C•CURE 9000 application to an existing Commend
Intercom facility can be accomplished through a network router to a switch/
hub and then via a terminal server connected to a Commend Intercom Server.

Supported Terminal Server

A terminal server is a device that aggregates multiple communication
channels. Because these channels are bi-directional, two models emerge:
„ Multiple entities connecting to a single resource –- the C•CURE 9000
interface
„ Single entity connecting to multiple resources –- the Commend IoIP
facility

The C•CURE 9000 application supports the Lantronix UDS-10 terminal

server. The USD-10 is connected to the network hub with an RJ-45 CAT-5
cable from the 10BASE-T connector. To connect a terminal server to a WAN,
ensure that gateways, routers, level 3 switches, and firewalls do not affect
TCP/IP communications. The Port entry and the IP address that are
configured in the Commend Central editor (see Chapter 3, “Configuring the
C•CURE 9000/Commend Interface”) correspond directly to the terminal
server. Only one terminal server is required per Commend network.

Commend Intercom Servers

The C•CURE 9000 application can be integrated with three Commend
Intercom servers that share a common protocol. These servers are:
„ GE 100
„ GE 200
„ GE 700

1–6 Commend Intercom Configuration Guide

 Commend Intercom Components

GE 100 Server
The Commend GE 100 is a microprocessor-controlled intercom server for up
to 32 subscribers at one location. The Commend GE 100 allows connection of
analog 4-wire stations. It also provides slots for subscriber cards and various
interface cards. The Commend GE 100 has a compact plastic housing
designed for wall mounting.

The Commend GE 100 allows the following number of simultaneous

conversations: 2 Duplex/6 Full Duplex/12 Simplex. The Commend GE 100 is
designed to be used for intercom systems limited to one location. The
Commend GE 100 also provides the means to forward calls to the public
telephone network.

GE 200 Servers
The Commend GE 200 server is a microprocessor-controlled intercom server
for up to 32 subscribers at one location. The Commend GE 200 allows
connection of digital 2-wire stations and analog 4-wire stations and IP-
terminals for IoIP, within one housing. The Commend GE 200 also provides
slots for subscriber cards and various interface cards. The Commend GE 200’s
compact plastic housing is designed for wall mounting.

The number of simultaneous conversations that the Commend GE 200 allows

depends on the link cards used. The Commend GE 200 is designed for small
intercom systems that are designed as local units for large communication
and security systems. The Commend GE 200 also provides the means to
forward calls to the public telephone network.

GE 700 Servers
Commend’s GE 700 is a microprocessor controlled, System Intercom Server
designed for rack-mounted 19 inch technology for up to 5,760 subscribers. The
Commend GE 700 allows connection of digital 2-wire stations and analog 4-
wire stations and IP-terminals for IoIP within one housing. The Commend GE
700 allows 14 free slots for subscriber cards and various interface cards. The
Commend GE 700 has a plastic housing of 3 height units for 19 inch racks.

The number of simultaneous analog conversations that the Commend GE 700

provides depends on the link cards used. The Commend GE 700 is designed
to be used for medium and large intercom and/or IoIP-systems. The
Commend GE 700 allows communication/security systems for up to 120

Commend Intercom Configuration Guide 1–7

Commend Intercom Components

network-connected intercom servers—analogous to 5,760 stations. The

Commend GE 700 also provides the means to forward calls to the public
telephone network.

IP Intercom Terminals
After networking intercom servers via IP, Commend introduced the IP
intercom terminal, the ET 901. Using the ET 901 IP Intercom terminal, every
intercom terminal can be directly connected to the IP network. Every analog
or digital Commend intercom terminal is therefore IP enabled, allowing for an
on-site solution for every type of application. By using C•CURE 9000 events,
intercom servers can report and control functions with voice connections via
an IP network. Commend’s ET 901, among other IP intercom modules,
provides a built-in IP connection, which can be readily to connected directly
to the IP network.

ET 901-D
The ET 901-D IP-Intercom terminal is connected between the Ethernet
connection (LAN/WAN) and any desired digital 2-wire Intercom Terminal.
This turns the station into an IP-station that is connected to the Intercom
Server via the IP-network. The integrated switch with downlink function
allows direct connection of further IP-products (such as an IP-camera). The ET
901-D IP-Intercom box contains the latest DSP-technology. Therefore the
connected Intercom Terminal can utilize the standard functions as well as
DSP-functionalities.

ET 901-A
The Commend ET 90-A IP-Intercom terminal is connected between the
Ethernet connection (LAN/WAN) and any desired analog 4-wire Intercom
Terminal. This turns the station into an IP-station that is connected to the
Commend GE class Intercom Server via the IP-network. The integrated switch
with downlink function allows direct connection of further IP-products (such
as an IP-camera). The ET 901-A IP-Intercom terminal contains the latest DSP-
technology. Therefore the connected Intercom Terminal can utilize the
standard functions as well as DSP functions, such as Audio Monitoring or
OpenDuplex.

1–8 Commend Intercom Configuration Guide

 Commend Intercom Components

IP-Intercom modules are Intercom build-in kits for integration in existing

housings and panels or building of customer specific stations. The modules
are connected directly to the Ethernet (LAN/WAN) and in this manner are
connected to the Intercom Server via the IP-network. The built-in switch with
downlink function allows direct connection of an additional IP-device (such
as an IP-camera). ET 90-A supports DSP-functions such as OpenDuplex,
Audio-Monitoring, and loudspeaker/microphone surveillance.

Intercom terminals are connected to the Intercom Server via the IP network. A
single CAT 5 cable is used from the Intercom to a switch. This is made
possible by the cascade arrangement of the subscriber cards on the Intercom
Server. In this way, up to 48 Intercom terminals can be controlled using just
one cable from the Intercom Server to the switch. Transmission to the
Intercom terminals is carried out via the data network.

IP Intercom Stations
Commend manufactures a variety of intercom stations that are suitable for
use with the Commend GE class servers. Typically, wall-mounted stations
would be found near doors, pedestrian entries, parking entrances, in
elevators, and at emergency call points. One or two button substations can
also be used for simple call requests to a central station. Desk-mounted
stations are often used for manned security posts such as the Commend
Central post, where the C•CURE 9000 application interfaces with a facility’s
Commend GE class server. Handheld intercom devices and cellular
telephones can also be tied into the Commend Intercom system with call
forwarding to standard mobile and hard-wired telephone systems. For more
information concerning the correct implementation of stations with existing
or proposed Commend GE class servers, contact your Commend integrator.

Commend Intercom Configuration Guide 1–9

Commend Intercom Components

1–10 Commend Intercom Configuration Guide

 2

Installation of
Commend Intercom
Interface with
C•CURE 9000

This chapter explains how to install the Commend Intercom integration

application in the C•CURE 9000 System.

In this chapter
‹ Installing the C•CURE 9000/Commend Interface ..................................................... 2-2
‹ Post-Installation Tasks..................................................................................................... 2-8

Commend Intercom Configuration Guide 2–1

Installing the C•CURE 9000/Commend Interface

Installing the C•CURE 9000/Commend Interface

To install the Commend Integration product, insert the Connected Program
Driver DVD into your DVD drive, and if the DVD does not autostart,
navigate to the root folder and double-click on the executable file. Follow
the prompts to install the Connected Program product which you have licensed.
You may need to restart your computer when the installation is completed.

Installing the Commend Intercom Drivers

Installing the Commend Drivers from the Connected Program DVD

1. Stop the Crossfire services (see “Starting the Commend Server

Component” on page 2-9).

2. Insert the Connected Program DVD into a DVD drive on your C•CURE
9000 system. The initial dialog box appears.

3. You have the option to install when you click the Install Commend
button, Browse DVD Contents, or open the Connected Program Readme
File. Click Install Commend.

4. Click the Install Commend button in the Install Products dialog box to
launch the Commend Intercom product installation.

5. The installation wizard displays InstallShield Wizard messages and the

Software House C•CURE 9000 Installation screen.

2–2 Commend Intercom Configuration Guide

 Installing the C•CURE 9000/Commend Interface

Figure 2-1: Preparing to Install the Software

The Windows Installer Preparing to Install message also appears.

Figure 2-2: Preparing to Install Message

5. The Welcome dialog box opens, as shown in Figure 2-3 on page 2-4, click
Next.

Commend Intercom Configuration Guide 2–3

Installing the C•CURE 9000/Commend Interface

Figure 2-3: C•CURE 9000 Welcome Dialog Box

6. Click Next to continue the Commend Intercom driver installation.

7. Select the Commend features to install from the list shown in the Custom
Setup dialog box in Figure 2-4 on page 2-5. Click the down arrow next to
the Server option to display the drop-down list. To install an option, select
the server icon; to not install an option, retain the X icon (default) and
click Next.

2–4 Commend Intercom Configuration Guide

 Installing the C•CURE 9000/Commend Interface

Figure 2-4: C•CURE 9000 Custom Setup Dialog Box

8. To install C•CURE 9000 in the default folder in the Destination Path

dialog box, click Next (recommended).

NOTE It is recommended that you accept the defaults during the Commend
installation.

To install C•CURE 9000 in a location different from that listed in the

Destination Path dialog box, click Change. The Change Current
Destination Folder dialog box opens, as shown in Figure 2-5 on page 2-6.
- or -
Click the Space button to view Disk Space Requirements for the
installation of the selected feature. Those volumes that are highlighted
indicate that the disk space is inadequate for the Commend system. You
have the option to:
• Remove files from the highlighted volume(s).
• Install fewer features on the local drive(s).
• Select alternative destination drive(s).

Commend Intercom Configuration Guide 2–5

Installing the C•CURE 9000/Commend Interface

Figure 2-5: Change Current Destination Folder Dialog Box

a. Type the path or browse to the folder or drive on which you want to
install the software. You can also create a new folder into which the
Commend Intercom Drivers will be installed. Click OK to continue.
When you click Next in the Custom Setup dialog box, the Ready to
Install the Program dialog box, shown in Figure 2-6 on page 2-6, appears.

Figure 2-6: Ready to Install

2–6 Commend Intercom Configuration Guide

 Installing the C•CURE 9000/Commend Interface

9. Click Install to begin the driver installation. The Installing Connected

Program Drivers dialog box appears, as shown in Figure 2-7 on page 2-7.

Figure 2-7: Installing Connected Program Drivers

If the installation completes without errors, the system displays the

InstallShield Wizard Completed dialog box, as shown in Figure 2-8 on
page 2-7.

Figure 2-8: Installation Complete Message

10. Click Finish to close the C•CURE 9000 Setup program & restart the services.

Commend Intercom Configuration Guide 2–7

Post-Installation Tasks

Post-Installation Tasks
After the installation of the Commend Intercom drivers has finished, you can
verify that the installation was successful by performing the tasks described in
this section.

Verifying Commend Installation

1. Launch the Microsoft SQL Server Browser. Navigate to the table named
SWHSystem. Under this database there will be three tables with the
following names:
• dbo.CommendCentral
• dbo.CommendStation
• dbo.IntercomProtocol

2. Launch Control Panel and open the Add/Remove Programs application.

There will be an Add/Remove Program entry named Commend.

3. Launch Windows Explorer. The following files will be on the target

system:
Under C:\Program Files\Software House\SWHSystem\Client:
• Commend.Client.dll
• Commend.Objects.dll
Under C:\Program Files\Software
House\SWHSystem\ServerComponents:
• Commend.Objects.dll
• Commend.Server.dll
• Commend.Server.Logging.xml
Under C:\Program Files\Software House\SWHSystem\Client\Help:
• Commend.chm
Under C:\Program Files\Software House\SWHSystem\Connected
Program Driver\1.91\Commend:
• Create_CommendCentral.sql
• Create_CommendStation.sql

2–8 Commend Intercom Configuration Guide

 Post-Installation Tasks

• Create_IntercomProtocol.sql
• Create_IntercomProtocol_Template.sql
• MakeCommendTables.bat

Starting the Commend Server Component

The Commend Intercom Interface driver communicates with the Commend
GE100, GE200 and GE700 class intercom servers.

The Commend driver is responsible for establishing a connection with

Commend Central server through a Lantronix (or equivalent) terminal server.
Two-way communication is supported that is, the driver sends commands to
the Commend Central server and receive commands from the server. The
commands sent and received depend upon the protocol commands
configured in the Intercom Protocol object. By default there are nine receive
commands and three send commands.

Receive commands:
„ Call Request 1 [Normal call]
„ Call Request 1 [Emergency call]
„ Loud speaking [Dialed call]
„ Terminate call
„ Park [Hold]
„ Poll response
„ Line fault occurred [Station failure]
„ Line fault removed [Station restored]
„ Call request deleted [Call end]

Send commands:
„ Poll
„ Button sequence [Dial]
„ Check station

Commend Intercom Configuration Guide 2–9

Post-Installation Tasks

Starting the Commend Server Component

1. Open the Server Configuration application and go to the Server

Components tab. The application appears as a shortcut on your desktop
by default.

2. Right-click the Commend Server component found under the Generic

section, right-click and select the Start server component option.
Figure 2-9 shows an example. For more information, see the Server
Management Application Guide.

Figure 2-9: Server Configuration - Commend Server Component Started

The driver can be stopped and started from the Server Configuration
application, as shown in Figure 2-10 on page 2-11.

2–10 Commend Intercom Configuration Guide

 Post-Installation Tasks

Figure 2-10: Server Configuration - Stopping the Commend Server Component

The Connection String for the Commend Objects should read:

Server=localhost\SQLEXPRESS;Initial
Catalog=SWHSystem;Integrated Security=True

in the Server Configuration application Database Connections tab.

Removing the Commend Application

To Uninstall Commend

1. Stop the C•CURE 9000 services.

1. To uninstall the Commend product, launch Control Panel and open the
Add/Remove Programs application. There will be an Add/Remove
Program entry named Commend.

2. Click Remove and follow the instructions for the Commend uninstall
program.

3. Click Yes at the prompt to verify the Commend application removal.

4. Restart the C•CURE 9000 services.

Commend Intercom Configuration Guide 2–11

Post-Installation Tasks

2–12 Commend Intercom Configuration Guide

 3

Configuring
the C•CURE 9000/
Commend Interface

This chapter explains how to configure the Commend Intercom servers and
stations and other components to work with C•CURE 9000.

In this chapter
‹ Commend C•CURE 9000 Interface Overview ............................................................ 3-2
‹ Using the Hardware Pane............................................................................................... 3-3
‹ Commend Intercom Protocol ....................................................................................... 3-10
‹ Configuring Commend Central ................................................................................... 3-15
‹ Configuring Commend Station.................................................................................... 3-28

Commend Intercom Configuration Guide 3–1

Commend C•CURE 9000 Interface Overview

Commend C•CURE 9000 Interface Overview

Three objects are found on the C•CURE 9000 Hardware pane that are
designed to manage the intercom call states within the Commend Intercom
system.
„ Commend Central
„ Commend Station
„ Intercom Protocol

The Commend Central object is analogous to a Commend Intercom server.

There are three servers currently offered by Commend— the GE 100, GE 200
and the GE 700, that process the Commend Intercom Protocols within the
C•CURE 9000 interface. Each Commend Intercom server has linked to it
Commend Station objects that are analogous to intercoms and
subcategorized as either a Substation or Group of intercoms. As you
configure them in C•CURE 9000, Commend Stations are identified by unique
ID Numbers. Every Commend Central that you configure is also given a
unique server Name saved in the C•CURE 9000 database. Each Commend
Central sends commands to the Commend Stations, either within a single
facility over a LAN, or across the globe as an Intercom over IP WAN
transmission. To process these commands, an Intercom Protocol object is
linked to the Commend Central server and to a designated C•CURE 9000
server. The protocol object lists the commands that are processed by the
intercom server and transmitted to the stations, substations, and station
groups.

3–2 Commend Intercom Configuration Guide

 Using the Hardware Pane

Using the Hardware Pane

Creating a New Hardware Folder

To create a new C•CURE 9000 hardware folder to establish a company or
facility and associate it with Commend Intercom objects and other hardware
objects such as controllers and boards, right-click the Hardware (Company
Name) Folder in the Hardware pane and select New Folder. The Hardware
Folder dialog box opens for you to type a Name and Description. After you
have created the new folder by clicking Save and Close, two objects are
automatically created under the folder within the Hardware tree:
„ apC Comm Ports
„ C•CURE 9000 Mobile

When you open a Hardware Folder with a Commend Intercom license these
two objects will also appear:
„ Intercom Systems
„ Intercom Protocol

You can right-click each of these objects to create New or New Template for
the object.

Dependent Objects
Dependent (child) objects that are managed under iSTAR, apC and ISC
controllers include inputs, outputs, readers, boards, elevators, floors, and
doors. Controllers are parent objects for these and are created first. The parent
objects are created within the company name folder in the hardware tree and
must be created before the child objects in their respective classes, such as
apC, iSTAR, and ISC.

Licensed Connected Program objects also create similar dependencies,

Commend Central objects manage Commend Stations, Substations, and
Groups of Commend Stations.

The following sections provide instructions to create, delete, modify, view,

add to group and use set property options for Commend Central servers,
Commend Stations, and Commend Intercom Protocols.

Commend Intercom Configuration Guide 3–3

Using the Hardware Pane

Creating Commend Intercom Objects

You can create new Commend Central servers, Commend Stations, or
Intercom Protocol objects.

To Create Commend Intercom Objects

1. In the Navigation Pane of the Administration Workstation, click

Hardware to open the Hardware pane.

2. Right-click the company name directory in the Hardware pane tree. You
can also create a new hardware folder to create a new directory for a
facility, as described in “Creating a New Hardware Folder” on page 3-3.

3. Select Commend Central or Intercom Protocol and click New. The

Commend Central or Intercom Protocol dialog box opens allowing you to
configure it.

4. Type an identification for the Commend Central or Intercom Protocol in

the Name and Description entry fields.

5. To save the new Commend Central server or Intercom Protocol, click

Save and Close .
Alternatively, if you want to save the Commend Central server or
Intercom Protocol and then create a new one, click Save and New
. The current Commend Central, Commend Station, or
Intercom Protocol objects are saved and closed, but the Commend
Central, Commend Station, or Intercom Protocol editor remains open to
allow you to create a new object.

Creating Commend Intercom Object Templates

You can create a new template for a Commend Central server, Commend
Station, or Intercom Protocol. A Commend Central or Intercom Protocol
Template saves you time as it allows you to reuse the same configuration
repeatedly.

To Create a Commend Intercom Object Template

1. In the Navigation pane of the Administration Workstation, click

Hardware to open the Hardware pane.

3–4 Commend Intercom Configuration Guide

 Using the Hardware Pane

2. Right-click the Hardware (Company Name) directory in the Hardware

pane tree.

3. Select Commend Central, Commend Station, or Intercom Protocol and

click New Template.

4. The template opens allowing you to configure it.

5. To save the new Commend Central server, Commend Station, or

Intercom Protocol Template, click Save and Close .

The new Commend Central server, Commend Station, or Intercom Protocol

template appears under Templates in the Template drop-down list.

To Select a Commend Central, Station, or Intercom Protocol Template

1. In the Navigation Pane of the Administration Workstation, click

Hardware to open the Hardware pane.

2. Right-click the company name directory in the Hardware pane tree.

3. Select Commend Central, Commend Station, or Intercom Protocol and

click the template to select the existing template that you wish to use.

Deleting Commend Intercom Objects

You can delete a Commend Central server, Commend Station, or Intercom
Protocol.

To Delete Commend Intercom Objects

1. In the Navigation Pane of the Administration Workstation, click

Hardware to open the Hardware pane.

2. Select the Commend Central server, Commend Station, or Intercom

Protocol that you want to delete from the Hardware pane drop-down list.
Click to open a Dynamic View showing all Commend Central,
Commend Station, or Intercom Protocol objects.

3. Right-click the Commend Central server, Commend Station, or Intercom

Protocol in the list that you want to delete and select Delete from the
context menu.

Commend Intercom Configuration Guide 3–5

Using the Hardware Pane

4. Click Yes in the “Are you sure you want to delete the selected Commend
(object)?” message box.

Modifying Commend Intercom Objects

You can edit Commend Central servers, Stations, or Intercom Protocols. For
more information about editing the Commend Central server see
“Configuring Commend Central” on page 3-15. For more information about
editing the Commend Stations see “Configuring Commend Station” on
page 3-28. For more information about editing the Intercom Protocol see
“Commend Intercom Protocol” on page 3-10.

To Edit Commend Intercom Objects

1. In the Navigation Pane of the Administration Workstation, click

Hardware to open the Hardware pane.

2. Select the type (Commend Central server, Commend Station, or

Intercom Protocol) that you want to edit from the Hardware pane drop-
down list.

3. Click to open a Dynamic View showing all Commend Central server,

Station, or Intercom Protocol objects.

4. Double-click the Commend Central server, Station, or Intercom Protocol

in the list that you want to modify and select Edit from the context menu.
The Commend Intercom object editor opens.

Viewing a List of Commend Objects

You can view a list of Commend Central server, Commend Stations, or
Intercom Protocol objects.

To View a List of Commend Intercom Objects

1. In the Navigation Pane of the Administration Workstation, click

Hardware to open the Hardware pane.

2. Select the type (Commend Central server, Commend Station, or

Intercom Protocol) that you want to list from the Hardware pane drop-
down list.

3–6 Commend Intercom Configuration Guide

 Using the Hardware Pane

3. Click to open a Dynamic View showing all the Commend objects of

the type that you have selected.

Using Set Property for Commend Intercom Objects

You can use Set Property to quickly set a property for a Commend Intercom
object without opening it. Set Property allows you to select multiple
Commend Intercom objects in the dynamic list and right-click to use Set
Property to set a specific property for all of them.

Example:
If you wanted to change a setting for 20 Commend Stations, you could
select all of them and do it in one step.

It is also possible to set properties for Intercom Protocols, Commend Central

servers, Substations, or Station Groups using the same procedure.

To Set a Property for Commend Intercom Objects

1. In the Navigation Pane of the Administration Workstation, click

Hardware to open the Hardware pane.

2. Select a Commend Central server, Commend Station or Intercom

Protocol from the Hardware pane drop-down list.

3. Click to open a Dynamic View showing all Commend Intercom

objects.

4. Right-click the Commend Intercom object(s) in the list for which you want
to set a property and select Set Property from the context menu.

5. Specify the property for the Commend Intercom object(s). Click the drop-
down button to see a list of properties.

6. Enter the value for the property and click OK.

7. Click OK in the Setting Properties of Commend Central server,

Commend Station, or Intercom Protocol message box.

Commend Intercom Configuration Guide 3–7

Using the Hardware Pane

Adding Commend Intercom Objects to a Group

You can use the Add To Group context menu option to add Commend
Intercom objects to a group. For more information about grouping Commend
Central servers see “Commend Central Groups Tab” on page 3-24. For more
information about grouping the Commend Stations see “Commend Station
Groups Tab” on page 3-35.

To Add Commend Intercom Objects to a Group

1. In the Navigation Pane of the Administration Workstation, click

Hardware to open the Hardware pane.

2. Select Commend Intercom object(s) from the Hardware pane drop-down

list.

3. Click to open a Dynamic View showing all Commend Intercom

objects.

4. Right-click the Commend Intercom object(s) in the list that you want to
add to a group and select Add To Group from the context menu.

NOTE Before you configure Commend Central servers, Intercom Protocols, and
Commend Stations, the Commend Server Component interface must be
started using the Server Management application - Server Components
tab. Right-click the Commend Interface and click Start Server
Component. Refer to Chapter 2, “Installation of Commend Intercom
Interface with C•CURE 9000”.

NOTE
Use the Refresh button often as you use C•CURE 9000 to ensure that
configuration information is updated properly.

Commend Intercom Configuration Tasks

Table 3-1 on page 3-9 lists basic Commend Intercom configuration tasks in the
order in which you should proceed to set up a Commend Intercom system
integrated with C•CURE 9000. Each step also includes a troubleshooting
suggestion.
.

3–8 Commend Intercom Configuration Guide

 Using the Hardware Pane

Table 3-1: Commend Configuration Tasks

Task Task Description Troubleshooting

1 Energize the Commend Central and connect it to the If the hardware settings or Lantronix IP address are
Lantronix unit. Ensure hardware settings on the unknown, consult your IT department.
Lantronix match expected settings on Commend
Central and note Lantronix IP address.

2 From the Hardware pane, create a new Commend Without Administrator rights, you will not be able to
Protocol object based on the Commend Protocol configure the object.
Template.

3 From the Hardware pane, create a new Commend If the IP address or port number is incorrect,
Central object and associate the protocol configured in communication will fail; consult your IT department.
Step 2 with it.

4 From the Hardware pane, right-click the Commend If station numbers are incorrect, protocol commands
Central object that you created in Step 3 to create new recognized by C•CURE 9000 are not processed and
Commend Station objects of the type Substation. It is the station’s call state will not be accurate. You
essential that you use the actual station number for should follow up with the integration specialist
each station object. assigned to the Commend system.

5 Repeat Step 4 for each station required within

C•CURE 9000.

6 If station groups are configured on the Commend Failure to create groups means that protocol
Intercom system (there is always one group called the commands issued from the Commend system will be
All Call Group, with group number 00), then within the ignored if they include group identifications. You
C•CURE 9000, create a new group object of type should consult the integration specialist assigned to
Commend Station and add all members required for the Commend system.
that group.

7 As in Step 4, create a new station object but this time of Create the groups in Step 6, otherwise there will be
the type Group. Then link this new station object to the no C•CURE 9000 groups with which to associate.
associated C•CURE 9000 group.

Commend Intercom Configuration Guide 3–9

Commend Intercom Protocol

Commend Intercom Protocol

To open the Commend Intercom Protocol dialog box, open the Hardware
pane in C•CURE 9000 and click the arrow to the left of the Hardware folder
folder to open it. The Intercom Protocol icon appears within the Hardware
tree, when you install C•CURE 9000 with a Commend license. Right-click the
icon and select New Template to open the Intercom Protocol template editor.
For general instructions about the Hardware pane, see “Using the Hardware
Pane” on page 3-3.

The Intercom Protocol object represents the command set that C•CURE 9000
processes as commands received from each Commend Central server. A
variety of commands can be transmitted to the C•CURE 9000 Administration
station over the RS-232 connection from the Commend Central server. Only
the commands configured in the Intercom Protocol object are processed by
C•CURE 9000. These commands are displayed in Figure 3-1.

Figure 3-1: Commend Intercom Protocol - General Tab

3–10 Commend Intercom Configuration Guide

 Commend Intercom Protocol

To Configure Commend Intercom Protocols

1. From the C•CURE 9000 Administration application, choose the Hardware

pane, select a Hardware folder, and click the down arrow (see Figure 3-1 on
page 3-10).

2. Right-click Intercom Protocols and click New Template. The Intercom

Protocol dialog box - General tab appears, as shown in Figure 3-1 on
page 3-10. See “Creating Commend Intercom Object Templates” on
page 3-4 for more information. Also, see“Creating a New Hardware
Folder” on page 3-3 for further information about the Hardware pane.
• To edit an existing Intercom Protocol, right-click an existing Intercom
Protocol and click Edit.
-or-
• To create a new Intercom Protocol, click the New button at the top of
the Hardware pane to select.

3. Type a unique protocol Name (required) and Description (optional) in

the identification fields at the top of the Intercom Protocol dialog box.

NOTE It is possible to select a command, as shown in Figure 3-1 on page 3-10,

and modify it in the Command Text box, at the bottom of the Intercom
Protocol dialog box. Since the valid parameters for Intercom Protocols that
the C•CURE 9000 processes are restricted to those listed below the
Command Text box, Software House recommends that you not make
changes to commands without carefully considering the consequences of
your revisions.

Each command is composed of a sequence of ASCII characters. In addition, all

commands (with the exception of Poll) include parameters. The valid
parameter list is restricted to the following (refer to Figure 3-2 on page 3-12):
„ To:4F [the station receiving the call—401]
„ From:4F [the station sending the call—400]
„ Sequence:4F [the number dialing sequence]
„ Version:4F [the firmware version resident on the Commend Central
server]
„ CS:2 [checksum]

Commend Intercom Configuration Guide 3–11

Commend Intercom Protocol

Figure 3-2: Commend Intercom Send Call Schematic

If parameters are included in the command body, they must pattern-match

from this collection. Otherwise, an error message appears when you try to
Save. Figure 3-2 shows a normal call command from Station 400 to 401. The
normal call can trigger an event that is processed through the C•CURE 9000,
either on-site or in another location (see “Configuring Commend Central” on
page 3-15 and “Configuring Commend Station” on page 3-28).

The number following the keyword and a colon (:) identify the length of the
parameter within the body of the command. The digit 4 signifies that the
parameter will occupy 4 characters. The letter following the number, in this
case F, signifies that the parameter space should be filled with F in the event
that the number occupies less than the full character slot.

3–12 Commend Intercom Configuration Guide

 Commend Intercom Protocol

Example:
See Figure 3-1 on page 3-10 for the normal intercom call Command and
Parameters and also to the schematic shown in Figure 3-2 on page 3-12.
•Real stream from commend central unit = 005B00F401F4002191
•Matches this text pattern in the protocol command set =
005B00<To:4F><From:4F>21<CS:2> [this is the “Call Request 1
[Normal call]” command]
•To = F401; after internal processing by C•CURE 9000 the F is dropped
leaving 401.
•From = F400; after internal processing by the C•CURE 9000 the F is
dropped leaving 400.
•CS = 91; this is verified in the C•CURE 9000 interface software
resulting in an ACK (acknowledged) returned to the Commend
Central GE 700 server.

Intercom Protocol Commands

The twelve commands of the C•CURE 9000/Commend interface include the
basic state management commands for intercom systems and have been
modelled after American Dynamics CCTV protocols.
„ Call Request 1 – This command indicates a Normal Call sent from a
station to another station or group of stations.
„ Call Request 2 – This command indicates an Emergency Call sent from a
station to another station or group of stations.
„ Loud Speaking – This command indicates a Dialed Call sent from a
station with a dial keypad to another station or group of stations.
„ Terminate Call – This command indicates that a Normal Call, Emergency
Call, or Dialed Call has been completed.
„ Park – This command indicates that a Normal Call, Emergency Call, or
Dialed Call has been put on Hold.
„ Poll – Each Commend Central GE class server is polled. Polling refers to
actively sampling the status of an external device, such as a server, by a
client program—as a synchronous activity. The Poll Period refers to the
frequency of polling to the Commend Intercom Central servers.

Commend Intercom Configuration Guide 3–13

Commend Intercom Protocol

„ Poll Response – The Poll command is returned with a server firmware

version number response.
„ Line Fault Occurred – indicates a Commend Station failure.
„ Line Fault Removed – indicates a Commend Station restoration, and
usually occurs only after the Line Fault Occurred has been received from
a station.
„ Button Sequence – indicates a sequence of dialed numbers.
„ Call Request Deleted – indicates the end of a station to station call.
„ Check Station – This command is used when the Commend Intercom
driver is started or when new stations are added to C•CURE 9000.

3–14 Commend Intercom Configuration Guide

 Configuring Commend Central

Configuring Commend Central

Commend calls their GE class intercom servers "Centrals." The three servers
that process the Intercom Protocols with the C•CURE 9000 interface are the
GE 100, GE 200, and GE 700.

Commend Central General Tab

The Commend Central dialog box allows configuration of the Commend
Central intercom servers. For general instructions about the Hardware pane,
see “Using the Hardware Pane” on page 3-3. The Commend Central General
tab fields are also described in Table 3-2 on page 3-17.

To Configure Commend Central Servers

1. From the C•CURE 9000 Administration application, choose the Hardware

pane, select a Hardware folder, and click the down arrow (see Figure 3-3 on
page 3-15). Right-click Commend Central and click New. The Commend
Central dialog box - General tab appears, as shown in Figure 3-4 on
page 3-16.

Figure 3-3: Commend Objects Selection

• To create a new controller template click New Template.

Commend Intercom Configuration Guide 3–15

Configuring Commend Central

• To edit an existing Commend Central server, right-click the existing

server (shown as GE 700 in the example in Figure 3-4) and click Edit.
• Click the New button at the top of the Hardware pane to select to create
a new Commend Central object.

Figure 3-4: Commend Central - General Tab

2. Type a unique controller Name (required) and Description (optional) in

the identification fields at the top of the Commend Central dialog box.

3. Click the Enabled check box to put the server online once you are finished
configuring the Commend Central server.

4. Type a unique IP Address in the IP Address field. This is the IP Address

of the terminal device server (such as a Lantronix UDS-10) that the
intercom server uses to communicate with the C•CURE 9000 system.

5. Select a Port number, the address of the terminal server from which the
intercom server will communicate with the C•CURE 9000 system. The
values range from 0 through 65535. The default port is 3001.

3–16 Commend Intercom Configuration Guide

 Configuring Commend Central

6. Select a Protocol for the intercom server, by clicking in the Protocol

field to display the Intercom Protocol browser, from which you can select
the CommendProtocol option. You may use an existing protocol or create
a new one (see “Commend Intercom Protocol” on page 3-10).

7. Use the Time Zone entry field to synchronize the system. Click to
display a time zone selection browser. Greenwich Mean Time is
equivalent to Zulu or Universal Time (Commend Central servers do not
require a Time Zone entry).

8. Under the Polling box, type a Poll period. This is the frequency (in
seconds) of polling to the Commend Central server. The default entry is 60
seconds and the range is from 30-600 seconds.

9. Type a Poll timeout delay, the amount of time (in seconds) allocated for
the Commend Central server to respond to the Poll command. The default
entry is 10 seconds and the range is from 1-60 seconds.

10. Navigate to the Commend Central Triggers tab to configure events

triggered by intercom events.
- or -
Click Save and Close to return to the Hardware Pane and finish the
Commend Central configuration later.

Table 3-2 on page 3-17 includes further information for fields in the Controller
dialog box - General tab.

NOTE
Use the Refresh button often as you use C•CURE 9000 to ensure that
configuration information is updated properly.

.
Table 3-2: Commend Central - General Tab Fields

Box Field Description

Identification Name Enter a unique name up to 100 characters long for the
controller. If you enter the name of an existing object, the
system returns an error message indicating there is a conflict.

Description Enter a general comment about the controller. This text is for
information only.

Enabled Select the Enabled check box to set the intercom server online.

Commend Intercom Configuration Guide 3–17

Configuring Commend Central

Table 3-2: Commend Central - General Tab Fields, continued

Box Field Description

General Tab

IP Address This is the IP Address of the terminal server (such as a

Lantronix UDS-10) that the intercom server uses to
communicate with C•CURE 9000. Enter the unique IP address
for the Commend Central server as up to 4 integers between 0
and 255, separated by periods, such as 100.10.10.1. A unique
IP address is required for all servers on TCP/IP networks.

Port Select a Port for the terminal server (such as a Lantronix UDS-
10) that the intercom server uses to communicate with
C•CURE 9000. The values range from 0 through 65535. The
default entry is 3001.

Protocol To select a Protocol for the intercom server, click in the

Protocol field to display the Intercom Protocol browser, from
which you can select the Commend Protocol option.

Time Zone If you are managing Commend Central servers in different time
zones, specify a time zone for the controller. Click to
display a time zone selection browser. Greenwich Mean Time
is equivalent to Zulu or Universal Time.

Polling Poll period The Poll period is the frequency, in seconds, of polling to the
Commend Central server. The default entry is 60 seconds and
the range is from 30-600 seconds.

Poll timeout delay The Poll timeout delay is the number of seconds allocated for
the Commend Central server to respond to the Poll command.
The default entry is 10 seconds and the range is from 1-60
seconds.

Commend Central Triggers Tab

C•CURE 9000 uses Triggers, which are configured procedures for activating
security actions. A Trigger automatically executes a specified Action when a
particular predefined condition occurs. When a Trigger is defined, the Actions
available depend on the property selected. This section illustrates the use of a
Trigger to monitor a Commend Central communications failure.

To Configure the Triggers for Commend Central

1. Navigate to the Triggers tab, as shown in Figure 3-5 on page 3-19.

3–18 Commend Intercom Configuration Guide

 Configuring Commend Central

Figure 3-5: Commend Central - Triggers Tab

This tab allows you to define the status value of Online, Comm fail, or
Disabled. Triggers can be used to launch events, inputs, outputs, camera
actions, door status changes, etc. Triggers can also be used to launch
imports and exports, email and reports, viewer and message displays,
personnel ID number state changes, controller downloads, sound
activation, communication notifications, etc.

2. Click in the Triggers tab to create a new trigger.

a. Click within the Property column to display .
When you select this button, the Property browser opens presenting
properties available for the controller.
b. Click a Property to select it and add it to the column (see Figure 3-5 on
page 3-19).

Commend Intercom Configuration Guide 3–19

Configuring Commend Central

Figure 3-6: Commend Central - Triggers Tab - Value

c. Click the Value column to show a list of possible values in a drop-

down list. Select the Value for the Property displayed in column from
the drop-down list of values shown, (Online or Communications
failure, see Figure 3-6 on page 3-20).
d. Click within the Action column to display a drop-down list of valid
actions. Click the Action that you want to include as a parameter for
the trigger to add it to the column (see Figure 3-7 on page 3-21).

3–20 Commend Intercom Configuration Guide

 Configuring Commend Central

Figure 3-7: Commend Central - Triggers Tab - Action

When a Trigger is added, an Action must be configured in the Action

column. This is the Action that will occur when the object’s selected
Property receives the selected Value. Once you select the Action, the
lower pane in the Triggers dialog box displays a corresponding entry
field, or group of entry fields, specific to the selected Action (see
Figure 3-7 on page 3-21).
e. Click to select entries for these fields (see Figure 3-8 on page 3-22).
Once the field (or group of fields) is completed, the Details column will
show information about how the Action has been configured.

3. A completed Trigger, set to display a message on the Monitoring Station

notifying you of communications failure on a Commend Central server, is
shown in Figure 3-8 on page 3-22. For information about creating Events
see the C•CURE 9000 Software Configuration Guide.

Commend Intercom Configuration Guide 3–21

Configuring Commend Central

Figure 3-8: Commend Central - Triggers Tab - Actions

To Remove a Trigger

1. Select a row using the button and click Remove .

2. Click .
-or-
Navigate to the Status tab.

3–22 Commend Intercom Configuration Guide

 Configuring Commend Central

Commend Central Status Tab

As shown in Figure 3-9 on page 3-23, the Status tab provides a read-only
listing of critical information about the operational status of the selected
Commend Central server, including:
„ Unknown – for future use
„ Online – indicates whether the Commend Intercom server is online and
communicating with the system.
„ Comm Fail – indicates Commend Intercom server in communications
failure.

Figure 3-9: Commend Central - Status Tab

Click or navigate to the Groups tab.

Any state change in the Commend Central objects can trigger events. These
are configured in the Triggers tab of the object editor (see “Commend Station
Triggers Tab” on page 3-31).

Commend Intercom Configuration Guide 3–23

Configuring Commend Central

Commend Central Groups Tab

Groups are used for organizing C•CURE 9000 objects and are created in the
Configuration pane. You can configure groups of Commend Central server
objects. Figure 3-10 shows an example of a group of Commend Central
servers.

Figure 3-10: Commend Central - Groups Tab

You can double-click the Group to open the Group editor to modify the
selected group, as shown in Figure 3-11 on page 3-25. See the C•CURE
9000 Software Configuration Guide for more information about Groups.
For more information about the use of the Toolbar buttons
displayed in the Groups tab, see "Dynamic
Views" in the C•CURE 9000 Data Views Guide.

3–24 Commend Intercom Configuration Guide

 Configuring Commend Central

Figure 3-11: Configuration Pane - Groups - General Tab

Commend Intercom Configuration Guide 3–25

Configuring Commend Central

Commend Central State Images Tab

The State Images tab, shown in Figure 3-12, provides a means to change the
default images used to indicate Commend Central states on the Monitoring
Station and Application Layouts. The status of the Commend Central object is
identified by the state as seen in the State Images tab.

Figure 3-12: Commend Central - State Images Tab

To Change an Image

1. Double-click the existing image.

A Windows Open dialog box appears allowing you to browse for the
folder in which you have placed replacement images.

2. Locate the replacement image and select it to add it to the image listing.

3. To restore the default image, right-click the new image and select Restore
Default.

4. Click .

Any state change in the Commend Central objects can trigger events. These
are configured in the Triggers tab of the object editor (see “Commend Station
Triggers Tab” on page 3-31).

3–26 Commend Intercom Configuration Guide

 Configuring Commend Central

Default Commend Central state images are shown in Table 3-3.

Table 3-3: Commend Central State Images Icons

State Image

Disabled

Comm fail

Online

Unknown

Commend Intercom Configuration Guide 3–27

Configuring Commend Station

Configuring Commend Station

The Commend Stations, represent the actual Commend system
intercommunication devices.

Commend Station General Tab

The Commend Station General tab shown in Figure 3-13 on page 3-28, allows
you to configure Commend Stations.

Figure 3-13: Commend Station - General Tab

The General tab displays four to five identification fields, depending on your
selections. The unique Commend Station name is entered in the Name field
with an optional description entered in the Description field. The fields are
also described in Table 3-4 on page 3-30.

3–28 Commend Intercom Configuration Guide

 Configuring Commend Station

When you create Commend Stations, you have a choice to create a Substation
or a Station Group (see Figure 3-14 on page 3-30). Either station type is
identified by a unique station number. The number of connected stations and
the station number depends on the Commend Central system (GE100, GE200,
or GE700). When stations are representing groups, the numbers must range
from 01-89. Group 00 is intrinsic within Commend systems and all stations
are included in this group.

To Create a Commend Station

1. Type a unique Name (required) and Description (optional).

2. Enter a unique Commend Station ID Number. This is the actual station

number as it has been assigned within the Commend Intercom network.

3. Select a Commend Station Type from the two station types:

• Substation signifies an individual station.
• Group can be used when you create a group object within the
C•CURE 9000 database.

4. If the Commend Station Type is set to Group, the Group object viewer is
displayed allowing you to select a C•CURE 9000 group using the browse
button, as shown in Figure 3-14 on page 3-30. Select a Group using
the Group browser.
See the C•CURE 9000 Software Configuration Guide and “Commend Station
Groups Tab” on page 3-35 for more information about Groups.

Commend Intercom Configuration Guide 3–29

Configuring Commend Station

Figure 3-14: Commend Station - General Tab - Group Type

NOTE Commend Stations configured as groups have an association with a

C•CURE 9000 group. The Commend Station members added to the
C•CURE 9000 Commend Station group must be of the type SubStation.
Any commend station members of type Group will be ignored when
processing occurs during runtime activity.

.
Table 3-4: Commend Station - General Tab Fields

Box Field Description

Identification Name Enter a unique name up to 100 characters long for the
Commend Station. If you enter the name of an existing object,
the system returns an error message indicating there is a
conflict.

Description Enter a characterization of the Commend Station. This text is

optional and for information only.

3–30 Commend Intercom Configuration Guide

 Configuring Commend Station

Table 3-4: Commend Station - General Tab Fields, continued

Box Field Description

General Tab

ID Number The actual station number as it has been assigned on the

Commend Intercom network.

Type There are two Commend Station types:

Š Substation signifies an individual station

Š Group can be used when you create a group object

within C•CURE 9000.

Group When Commend Station Type is set to Group, the Group

object viewer displays allowing you to select a
C•CURE 9000 group using the browse button.

Commend Station Triggers Tab

C•CURE 9000 uses Triggers, configured procedures for activating security
actions. A Trigger automatically executes a specified Action when a particular
predefined condition occurs. When a Trigger is defined, the Actions available
depend on the property selected. This section illustrates the use of Triggers to
monitor the status of a Commend Station or station group.

The Call Status state of the commend station is used as the basis of the trigger.
When the state transitions, it triggers the associated event. The states include:
„ Station line fault
„ Idle
„ Sending normal call
„ Sending emergency call
„ Sending dialed call
„ Receiving normal call
„ Receiving emergency call
„ Receiving dialed call
„ Hold

Commend Intercom Configuration Guide 3–31

Configuring Commend Station

To Configure the Triggers for the Commend Station

1. Navigate to the Triggers tab, as shown in Figure 3-15.

Figure 3-15: Commend Station - Triggers Tab

This tab is configured as described previously in “Commend Central

Triggers Tab” on page 3-18.

2. Click in the Triggers tab to create a new trigger.

a. Click within the Property column to display .
When you select this button, the Property browser opens presenting
properties available for the controller.
b. Click a Property to select it and add it to the column (see Figure 3-15 on
page 3-32).

3–32 Commend Intercom Configuration Guide

 Configuring Commend Station

c. Click the Value column to show a list of possible values in a drop-

down list. Select the Value for the Property from the drop-down list of
values shown. The Values for Commend Station Call Status are
described in “Commend Station Status Tab” on page 3-34.
d. Click within the Action column to display a drop-down list of valid
actions. Click the Action that you want to include as a parameter for
the trigger to add it to the column.
When a Trigger is added, an Action must be configured in the Action
column. This is the Action that will occur when the object’s selected
Property receives the selected Value. Once you select the Action, the
lower pane in the Triggers box will show a corresponding entry field,
or group of entry fields, specific to the selected Action.
e. Click to select entries for the field that is displayed. In the example
shown in Figure 3-15 on page 3-32, an Event is the Action chosen for
the Call Status Property. Once the field (or group of fields) is
completed, the Details column will show information about how the
Action has been configured.
For more information on configuring events, see the C•CURE 9000
Software Configuration Guide.

NOTE The only Intercom Action supported is an automatic dialing command

that targets a specific station. A typical event configured to trigger an
intercom action would include the dial command, called Button
sequence. The parameters for this command are To (the station number)
and Sequence (the number to dial on that station).

To Remove a Trigger

1. Select the row using the button and click Remove .

2. Click Save and Close .

-or-

3. Navigate to the Status tab.

Commend Intercom Configuration Guide 3–33

Configuring Commend Station

Commend Station Status Tab

The Status tab provides a read-only listing of critical information about the
operational status of the Commend Station, as shown in Figure 3-16 on
page 3-34.

Figure 3-16: Commend Station - Status Tab

The Commend Station Status tab indicates the status of the commend station
as follows:
„ Station line fault – Commend Station is offline and not communicating
with the system.
„ Idle – Commend Station is online and ready to communicate with the
system.
„ Sending normal call – Commend Station is transmitting a call to another
Station or Station Group within the system.
„ Sending emergency call – Commend Station is transmitting an
emergency call to another Station or Station Group within the system.
„ Sending dialed call – Commend Station is transmitting a dialed call to
another Station or Station Group within the system.
„ Receiving normal call – Commend Station is receiving a call from
another Station or Station Group within the system.

3–34 Commend Intercom Configuration Guide

 Configuring Commend Station

„ Receiving emergency call – Commend Station is receiving an emergency

call from another Station or Station Group within the system.
„ Receiving dialed call – Commend Station is receiving a dialed call from
another Station or Station Group within the system
„ Hold – Commend Station is transmitting to or receiving from another
Station or Station Group within the system and has been put on Hold.

Any state change in the Commend Station objects can trigger events. These
are configured in the Triggers tab of the object editor (see “Commend Station
Triggers Tab” on page 3-31).

Commend Station Groups Tab

Groups are used for organizing C•CURE 9000 objects and are created in the
Configuration pane. You can configure groups of intercom servers and other
hardware security objects.

Commend Stations can be grouped together within C•CURE 9000 to allow

group communication. All commend stations are members of group 00, the
All Call group. Additional groups can be created, occupying a numerical
range from 01 – 89.

Example:
Three buildings on a campus require three groups, one for each building.
• All stations in building one might be assigned to group 01
• All stations in building two are assigned to group 02
• All stations in building three are assigned to group 03
Calls between a single station and a group are revealed through a single
message sent to C•CURE 9000 rather than a message for each station.
When a substation is configured as a group, it is actually a pre-existing
group within C•CURE 9000 — itself made up of a collection of Commend
Stations.

Commend Intercom Configuration Guide 3–35

Configuring Commend Station

Figure 3-17: Commend Station - Groups Tab

Double-click the Group to display the Configuration Pane - Group

option to edit the selected group, as shown in Figure 3-18 on page 3-37.
See the C•CURE 9000 Software Configuration Guide for more information
about Groups.

3–36 Commend Intercom Configuration Guide

 Configuring Commend Station

Figure 3-18: Configuration Pane - Groups - General Tab

For more information about the use of the Toolbar buttons

displayed in the Groups tab, "Dynamic Views" in the
C•CURE 9000 Data Views Guide.

NOTE Commend stations configured as groups have an association with a

C•CURE 9000 group. The Commend Station members added to the
C•CURE 9000 Commend Station group must be of the type
SubStation. Any commend station members of the type Group will be
ignored when processing occurs during runtime activity.

Commend Intercom Configuration Guide 3–37

Configuring Commend Station

Commend Station State Images Tab

The State Images tab, shown in Figure 3-19 on page 3-38, provides a
means to change the default images used to indicate Commend Station
states. The status of the Commend Station object is identified by the state
as displayed in the Monitoring Station and Map icon displayed in
Application Layouts.

Figure 3-19: Commend Station - State Images Tab

To Change an Image

1. Double-click the existing image.

A Windows Open dialog box appears allowing you to browse for the
folder in which you have placed replacement images.

2. Locate the replacement image and select it to add it to the image listing.

3–38 Commend Intercom Configuration Guide

 Configuring Commend Station

3. To restore the default image, right-click the new image and select Restore
Default.

4. Click Save and Close .

Default Commend Station state images are shown in Table 3-5.

Table 3-5: Commend Station State Images Icons

State Image

Station line fault

Idle

Sending normal
call

Sending
emergency call

Sending dialed call

Receiving normal
call

Receiving
emergency call

Commend Intercom Configuration Guide 3–39

Configuring Commend Station

Table 3-5: Commend Station State Images Icons,

continued

State Image

Receiving dialed
call

Hold

Unknown

3–40 Commend Intercom Configuration Guide

 4

Commend Intercom
and the C•CURE 9000
Activity Journal

This chapter explains how to configure and access Commend Intercom

information compiled by the C•CURE 9000 Activity Journal.

In this chapter
‹ Journal and Monitoring Station Activity Messages .................................................... 4-2
‹ Commend Activity Viewer Log Messages ................................................................... 4-3
‹ Commend Intercom Activity Example ......................................................................... 4-5

Commend Intercom Configuration Guide 4–1

Journal and Monitoring Station Activity Messages

Journal and Monitoring Station Activity Messages

C•CURE 9000 tracks state changes in either Commend Central servers or
Commend Stations with a journal entry. Each intercom server or station state
change will trigger entries in the Dynamic Journal View. Several sample
Journal messages are shown in Figure 4-1. For more information about using
the journal, see "Event and Activity History in the Journal" in the
C•CURE 9000 System Maintenance Guide.

Figure 4-1: Commend Intercom Protocol - General Tab

The Activity Viewer provides a scrolling display of specified types of

activities on the Monitoring Station. For more information about the Activity
Log, see the C•CURE 9000 Monitoring Station Guide.

4–2 Commend Intercom Configuration Guide

 Commend Activity Viewer Log Messages

Commend Activity Viewer Log Messages

There are three Commend Dynamic Journal View log messages—two for
Commend Central and one for Commend Station.

Commend Central Retry Limit Message

Commend Central exceeded command retry limit – The Commend Central
server attempts to send a command to a commend server, but is unable to
receive an acknowledgement from the server. Consequently, the command is
issued again. If the command is issued three times without success, it has
exceeded the allowed number of retries, hard-coded to three. Therefore, the
following message displays in the journal:
"Intercom server exceeded the number of command retries '{0}' on
server '{1}'."

Example from Activity Viewer:.

NOTE The {0} is replaced with ‘3’ and the {1} is replaced with the Commend
Central name.

Commend Central Status Change Message

Commend Central status change – This message displays anytime the
Commend Central changes status.
"Intercom server status '{0}' on server '{1}'."

Example from Activity Viewer:.

NOTE The {0} is replaced with the new status and the {1} is replaced with the
Commend Central name.

Commend Intercom Configuration Guide 4–3

Commend Activity Viewer Log Messages

Commend Station Call Status Change Message

Commend Station call status change – This message displays anytime the
Commend Station changes call status.
"Intercom station calling status '{0}' on station '{1}'."

Example from Activity Viewer:.

NOTE The {0} is replaced with the new call status and the {1} is replaced with the
Commend Station name.

4–4 Commend Intercom Configuration Guide

 Commend Intercom Activity Example

Commend Intercom Activity Example

Table 4-1 on page 4-6 lists the activities created by a typical Commend
Intercom Receiving a call command with a Commend Intercom system
integrated with C•CURE 9000. Each step also includes troubleshooting
suggestions.

Preconditions
This intercom activity example assumes four preconditions:
„ The C•CURE 9000 system includes the Commend Intercom interface
installation.
„ The Commend Central unit and Commend stations have been
configured.
„ Both the control desk master and the intercom substation are in an “idle”
(or ready/normal) state.
„ An event has been configured that should trigger when the substation
initiates a call.

Call Situation
A call is placed from a substation to the control desk master by pressing the
single push-button located on the front of the intercom substation. An
operator answers the call on the control desk master, then after a brief
conversation, terminates the call.

Results
The C•CURE 9000 Map displays the call state changes of each station and a
popup video window displays the intercom substation area.
„ The call is logged to the Journal.
„ The video popup window reveals the visitor’s identity with live video
feed.
„ The icons on the map display the call states.
„ The Activity Viewer in the Monitoring Station lists the call states.

Commend Intercom Configuration Guide 4–5

Commend Intercom Activity Example

.
Table 4-1: Commend Activity Example

Step Description Troubleshooting

1 A visitor presses the intercom substation button. The Š If the control desk master does not answer,
Commend Intercom system routes the call to a specific the call is routed to another control desk
control desk master. master.
Š If the protocol command for a Call Request 1
[Normal call] was not configured, the
command is ignored.
Š If the command was corrupt on entry and
failed the checksum, C•CURE 9000 will return
Not Acknowledged.

2 C•CURE 9000 recognizes the protocol command and Š Activity Viewer required to view call state
changes the call state of the intercom substation to change; correct Maps page needed to review
Sending normal call. The control desk master station call state change.
receiving the call changes call state to “Receiving
Š Monitoring station required to see live video.
normal call.”
Call states are annunciated through the Activity Viewer
and Journal.
The state change of the intercom substation triggers an
event to display live video of the floor space outside the
intercom substation.

3 The operator stationed at the control desk master If there is no operator available to accept the call, it
accepts the call by pressing the Enter button on the could be routed to another control desk master.
control desk.

4 The system recognizes the protocol command and Activity Viewer required to view call state change;
changes the call state of the control desk master correct Maps page needed to review call state
station to Sending dialed call. The intercom change.
substation receiving the call changes the call state to
Receiving dialed call.
Call states are annunciated through the Activity Viewer
and Journal.

5 After a conversation with the caller concludes, the Activity Viewer required to view call state change;
operator terminates the call by pressing the X button correct Maps page needed to review call state
on the control desk master. change.
Call states are annunciated through the Activity Viewer
and Journal.

4–6 Commend Intercom Configuration Guide

 Commend Intercom Activity Example

Table 4-1: Commend Activity Example, continued

Step Description Troubleshooting

6 Call status of both the control desk master and the

intercom substation are returned to Idle.
Call states are annunciated through the Activity Viewer
and Journal.

Commend Intercom Configuration Guide 4–7

Commend Intercom Activity Example

4–8 Commend Intercom Configuration Guide

 5

Commend Intercom
Station Viewer

This chapter explains how to configure and use Commend Intercom Map
icons and Station viewers in C•CURE 9000.

In this chapter
‹ Commend Station Viewer Introduction ....................................................................... 5-2
‹ Displaying Commend Intercom Objects on Maps ...................................................... 5-3
‹ Commend Intercom Station Viewer.............................................................................. 5-8

Commend Intercom Configuration Guide 5–1

Commend Station Viewer Introduction

Commend Station Viewer Introduction

The three intercom objects that have been introduced to the C•CURE 9000 in
order to manage the station call states within the Commend intercom system
include the following:
„ CommendCentral –- the intercom server
„ CommendStation –- the intercom or group of intercoms linked to a
particular server
„ IntercomProtocol –- is linked to Commend Central servers which
transmit commands to process

The Commend Station can be controlled using a popup viewer that places
“virtual” calls from one Commend Substation or Group of Substations in run-
time. The popup view can be selected when you right-click a Commend
Station object in the hardware tree and select Popup view from the context
menu. You can also access the Commend Station viewer when you click a
Commend Map icon. See “Displaying Commend Intercom Objects on Maps”
on page 5-3 for basic information.

If you are already familiar with the use of C•CURE 9000 Map icons, see
“Commend Intercom Station Viewer” on page 5-8 for more information.

5–2 Commend Intercom Configuration Guide

 Displaying Commend Intercom Objects on Maps

Displaying Commend Intercom Objects on Maps

You can create maps of your facility adding icons to represent Commend
Central servers and Commend Station in the approximate places where those
Commend Intercom objects exist. For more information about maps see the
C•CURE 9000 Data Views Guide.

Adding an Object Icon to a Map

You can add an icon representing an object in the C•CURE 9000 database to a
Map. You can also assign an action to the icon so that a user viewing the map
can click the icon to perform certain actions, such as Editing the object, setting
a property of the object, or Arming or Disarming the object, depending on the
icon type and the action you have assigned to the icon.

You can even configure an icon to launch another map when clicked.

Example:
You could design a Map that represented a multi-building campus with
each building represented by an icon that when clicked opened another
map showing the building’s floor plan. See “Opening a Map from an
Icon” in the C•CURE 9000 Data Views Guide.

You can also add an icon to the Map from the Maps Icon Template Library (a
list of icons that you have previously saved). See “Adding an Icon to the Icon
Template Library” in the C•CURE 9000 Data Views Guide for instructions to
add an icon to the library.

To Add an Object Icon to the Map

1. Open an existing Map or Map template.

2. Click the arrow on (the Add an Icon to the Map button). The
context menu for the button appears (see Figure 5-1 on page 5-4).

Commend Intercom Configuration Guide 5–3

Displaying Commend Intercom Objects on Maps

Figure 5-1: Add Icon Drop-down

3. Click Add an icon.

– or –
Alternatively, click Add an icon from template, and then choose an icon
from the drop-down list that appears.
A Maps Icon Properties dialog box appears. See Figure 5-2 on page 5-4.

Figure 5-2: Map Icon Properties Dialog Box

4. Click in the Type field to open a Select Type dialog box and click
the icon type you want to choose for the icon.

5. Click in the Object field to open a dialog box for selecting an object
of the same type as the icon and click the object you want to choose. The
expanded Maps Icon Properties dialog box appears. See Figure 5-3 on
page 5-5.

5–4 Commend Intercom Configuration Guide

 Displaying Commend Intercom Objects on Maps

Figure 5-3: Map Icon Properties Dialog Box

6. Click the Action to run on left-click drop-down arrow and select an

action from the list. The actions available are those that are appropriate to
the icon you have chosen.

7. Type a tooltip in the Tooltip to Display on hover field if you want to

display a tooltip message about the icon.

8. Select Show context menu on right-click if you want the icon to have a
context menu enabled for the user to perform additional actions.

9. Click . The icon that you have configured appears on your

Map.

10. Click and drag the icon to the map location that you want.

11. Use the selection handles on the icon to resize it, if necessary.

Commend Intercom Configuration Guide 5–5

Displaying Commend Intercom Objects on Maps

12. You can right-click the icon to save it to the Map, or perform any other
functions that appear on the context menu. For more information, see the
C•CURE 9000 Data Views Guide.

13. Click to save the icon changes you made to the Map.

Alternatively, if you want to save the Map and then create a new one,
click . The current Map is saved and closed, but the Map
Editor remains open to allow you to create a new Map.

Selecting an Icon on the Map

To edit or move an icon that you have placed on the Map, you need to select it
first.

To Select an Icon on the Map

1. Open an existing Map or Map template see the C•CURE 9000 Data Views
Guide.

2. Click (the Select icon on the map button). The cursor becomes a
cross-hair.

3. Click an icon to select it. Once the icon is selected the cursor changes to
and you can click and drag the icon to a new position on the Map.

4. To select a function from the context menu, right-click the icon.

5. To exit from Icon selection mode, click again.

6. If an icon is still selected, you must right-click the icon to open the context
menu and choose Save Icon to save any editing you have done, or Cancel
Icon to discard any changes you have made.

Editing a Map Icon

You can edit an icon that was previously placed on the Map to change its
position and its configuration.

5–6 Commend Intercom Configuration Guide

 Displaying Commend Intercom Objects on Maps

To Edit a Map Icon

1. Open an existing Map or Map template (see the C•CURE 9000 Data Views
Guide).

2. Click (the Select icon on the map button). The cursor becomes a
cross-hair.

3. Click an icon to select it.

4. Drag the icon to a new position on the Map, if necessary.

5. Right-click the icon and choose Edit Icon from the context menu.

6. The Maps Icon Properties dialog box appears. See Figure 5-3 on page 5-5.
To make changes, follow steps in “Adding an Object Icon to a Map” on
page 5-3 or refer to the C•CURE 9000 Data Views Guide.

7. Right-click the icon and choose Save Icon from the context menu to save
your changes.

Commend Intercom Configuration Guide 5–7

Commend Intercom Station Viewer

Commend Intercom Station Viewer

A C•CURE 9000 Application Layout allows you to track activities, view map
icon state changes, and click map icons to open intercom popup viewers and
make calls. An example of such an Application Layout is shown in Figure 5-4.

Figure 5-4: Commend Application Layout Example

When you create Commend Stations, you have a choice to create a Substation
or a Station Group (see “Configuring Commend Station” on page 3-28). Either
station type is identified by a unique station number. The number of
connected stations and the station number depend on the Commend Central
system (Commend GE100/GE200/GE700). When stations are representing
groups, the numbers must range from 01-89.

NOTE Group 00 is intrinsic within commend systems and all stations are
included in this group.

5–8 Commend Intercom Configuration Guide

 Commend Intercom Station Viewer

Commend Station Viewer

The Commend Station run-time view control includes Active Call and Place a
call tabs and an Available Stations listing.

To Use the Commend Station Viewer

1. Right-click a Commend Station object in the hardware tree and select

Popup view from the context menu (see Figure 5-5).

Figure 5-5: Commend Station - Context Menu

2. You can also open the viewer when you click on a Commend Station
map icon.

The Commend Station Active call tab displays (see Figure 5-6 on
page 5-10).

Commend Intercom Configuration Guide 5–9

Commend Intercom Station Viewer

Figure 5-6: Commend Station - Active Call Tab

The Active call view summarizes a call made from one Substation or
Station Group to another.

Figure 5-7: Commend Station - Place a Call Tab and Stations Display

3. Click the Place a call tab (see Figure 5-7 on page 5-10).
The Place a call view provides a dial-pad for "virtual" dialing from one
Substation or Station Group to another.
The Available stations display, showing an expanded list of available
stations that can be dialed.

5–10 Commend Intercom Configuration Guide

 Commend Intercom Station Viewer

4. Select a station from the Available stations list to automatically populate

the call window.

5. Click the Call button and the intercom selected is dialed.

Any state change in the Commend Central or Commend Station objects can
trigger events. These are configured in the Triggers tab of the object editor.
For more information, see “Commend Central Triggers Tab” on page 3-18
and/or “Commend Station Triggers Tab” on page 3-31.

Commend Intercom Configuration Guide 5–11

Commend Intercom Station Viewer

5–12 Commend Intercom Configuration Guide

 Index

Index

configuring
Numerics naming 3-17
10BASE-T connector 1-6 time zone 3-18
create a server 3-4
creating new templates 3-15
A Disabled Status 3-23
editing 3-15
Active call tab 5-9 editor 3-15
Add To Group option for Commend Intercom enable 3-16
3-8 Groups 3-24
Adding configuring 3-24
Icon to a Map 5-3 Groups tab 3-24
announcements 1-2 IP Address 3-16
Audio Monitoring 1-8 Poll period 3-17
Poll timeout delay 3-17
Port 3-16
C State Images 3-27
Status
Call request deleted 2-9 Comm Fail 3-23
Cancel Icon 5-6 Disabled 3-23
Cat5 1-3 Online 3-23
Change Current Destination Folder 2-5 Status tab
Unknown Status 3-23
Check station 2-9
Time Zone 3-17
Commend triggers 3-17
uninstall 2-11
Triggers tab
Commend Activity Viewer Action 3-20
Log Messages 4-3 Details 3-21
Commend Central 3-2 Property 3-19
CommendProtocol option 3-17 Value 3-20
Communications Failure Status 3-23 Commend Intercom
configuration 3-15 Activity Journal

C•CURE 9000 Data Views Guide Index–1

Index

Dynamic Journal View 4-2 terminal server 1-6

Activity Viewer Commend Intercom drivers
Commend Central Retry Limit Message Post-Installation Tasks 2-8
4-3
Commend Intercom Protocol 3-10
Commend Central Status Change
Message 4-3 configuration 3-11
Commend Station Call Status Change Commend Intercom Systems 1-2
Message 4-4 Commend IoIP facility 1-6
C•CURE 9000
Commend Server Component 2-10
Activity Viewer 1-3
starting 2-9
events
Commend Station 3-2
triggers 1-4
configuring 3-28
interface components 1-6 naming 3-30
journal 1-3 Group 00 3-29
C•CURE 9000 maps 1-3 Group object viewer 3-31
components 1-6 Groups tab
configuration tasks 3-8 All Call group 3-35
delete an object 3-5 ID Number 3-29
E1 1-4 State Images 3-38
edit an object 3-6 State Images tab
GE 100 Server 1-7 Restore Default 3-39
GE 200 Server 1-7 state images 3-39
GE 700 Server 1-7 Station Group Type 3-29
HDSL 1-4 Status tab 3-34
Installing Drivers 2-2 Hold 3-35
IP Intercom Stations 1-9 Idle 3-34
IP Intercom Terminals 1-8 Receiving emergency call 3-35
IP Terminal Receiving normal call 3-34
ET 901-A 1-8 Sending dialed call 3-34
ET 901-D 1-8 Sending emergency call 3-34
ISDN 1-4 Sending normal call 3-34
Map icons and Station viewers 5-1 Substation Type 3-29
Receive commands 2-9 Triggers tab 3-31
receive commands 2-9 Action 3-33
send commands 2-9 Call Status State
servers 1-2, 1-6
Hold 3-31
state changes 1-3
Idle 3-31
station 1-2
substation 1-2
Receiving dialed call 3-31

Index–2 C•CURE 9000 Data Views Guide

 Index

Receiving emergency call 3-31 Commend.Server.Logging.xml 2-8

Receiving normal call 3-31 Configuring
Sending dialed call 3-31 maps 5-3
Sending emergency call 3-31 configuring
Sending normal call 3-31 Commend Central 3-15
Station line fault 3-31 Connected Program DVD 2-2
Call Status state 3-31 Create_CommendCentral.sql 2-8
Details 3-33 Create_CommendStation.sql 2-8
Intercom Action 3-33 Create_IntercomProtocol_Template.sql 2-9
Property 3-32
Create_IntercomProtocol.sql 2-9
Value 3-33
Creating a New Hardware Folder 3-3
Type 3-29
Viewer 5-2 Custom Setup 2-4, 2-6
Maps Icon Properties 5-7
Commend Station Viewer
Action to run on left-click 5-5
D
Active Call 5-9 Data networks 1-3
Adding an Object Icon to a Map 5-3
dbo.CommendCentral 2-8, 2-9
Available Stations 5-9
dbo.CommendStation 2-8
Commend Station run-time view control 5-9
CommendCentral 5-2 dbo.IntercomProtocol 2-8
CommendStation 5-2 Destination Path dialog box 2-5
displaying Commend Intercom objects on device server 1-2
Maps 5-3
Button sequence 2-9
edit a Map Icon 5-7
Loud speaking 2-9
IntercomProtocol 5-2
Map Editor 5-6 DSP functions 1-8
Maps Icon Properties 5-4
Maps Icon Template Library 5-3
Place a call 5-9 E
Selecting an Icon on the Map 5-6
Edit Map icon 5-7
Show context menu on right-click 5-5
Call Request 1 2-9
Tooltip to Display on hover 5-5
Ethernet connection 1-8
Commend.chm 2-8
Commend.Client.dll 2-8
Commend.Objects.dll 2-8 H
Commend.Server.dll 2-8
handheld communications devices 1-2

C•CURE 9000 Data Views Guide Index–3

Index

Hardware Pane Parameters 3-13

Company Name Folder 3-3 Park 3-13
Connected Program objects 3-3 Poll 3-13
create a template 3-4 Poll Response 3-14
Creating Commend Intercom object Terminate Call 3-13
templates 3-4
intercommunication device
Creating Commend Intercom Objects 3-4
definition 1-2
Dependent Objects 3-3
Internet Protocol 1-3
Intercom Protocol 3-3
Intercom Systems 3-3 IoIP 1-3
modifying Commend Intercom objects 3-6
New Template 3-3
select a template 3-5 L
Set Property 3-7
Lantronix UDS-10 1-2
view a list of Commend objects 3-6
terminal server 1-6
Park 2-9

M
I
MakeCommendTables.bat 2-9
Icon selection 5-6 Map mode 5-6
ID Numbers 3-2
mobile telephone 1-2
Installing Connected Program Drivers 2-7
InstallShield Wizard Completed 2-7
intercom 1-2 N
Intercom over IP 1-3
Call Request 1 2-9
Intercom over IP (IoIP®) 1-3
Intercom Protocol 3-2
Button Sequence 3-14 O
Call Request 1 3-13
Call Request 2 3-13 OpenDuplex 1-8
Call Request Deleted 3-14
Check Station 3-14
Command Text box 3-11 P
commands 3-10
poll 2-9
Line Fault Occurred 3-14
Line Fault Removed 3-14 Poll response 2-9
Loud Speaking 3-13 Preparing to Install message 2-3

Index–4 C•CURE 9000 Data Views Guide

 Index

Using the Hardware Pane 3-3

R
Ready to Install the Program dialog box 2-6
Refresh button 3-8, 3-17 V
Remove 3-22, 3-33 viewing a list of Commend objects 3-6
Removing the Commend Application 2-11 Voice over IP 1-3
Restore Default 3-26, 3-39 VoIP 1-3
RJ-45 CAT-5 cable 1-6

W
S
Welcome dialog box 2-3
Save Icon 5-6 Windows
Select icon on the map 5-7 Welcome 2-4
Select object for a Map 5-6, 5-7
Server Configuration 2-10
Server Management application
Server Components 3-8
Set Property for Commend Intercom objects 3-7
Start server component 2-10
Starting the Commend Server Component 2-9
Line fault occurred 2-9
Line fault removed 2-9
SWHSystem 2-8, 2-11

T
terminal device server 1-2
Terminate call 2-9
time zone
setting 3-18

U
Uninstall Commend 2-11

C•CURE 9000 Data Views Guide Index–5

Index

Index–6 C•CURE 9000 Data Views Guide