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Latihan Variabel Mediasi

The document discusses the relationship between quality of products, customer satisfaction, and loyalty through regression analysis. It finds a significant direct influence between quality of products on loyalty and customer satisfaction. It also finds a significant direct influence between customer satisfaction and loyalty. However, it does not find an indirect influence between quality of products and loyalty when controlling for customer satisfaction.

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niaafi94
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© © All Rights Reserved
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0% found this document useful (0 votes)
25 views12 pages

Latihan Variabel Mediasi

The document discusses the relationship between quality of products, customer satisfaction, and loyalty through regression analysis. It finds a significant direct influence between quality of products on loyalty and customer satisfaction. It also finds a significant direct influence between customer satisfaction and loyalty. However, it does not find an indirect influence between quality of products and loyalty when controlling for customer satisfaction.

Uploaded by

niaafi94
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Nama : niafi

Nim: 2200011211

Kelas: K

Regression

Notes

Output Created 14-DEC-2023 11:01:24

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data File 30

Missing Value Handling Definition of Missing User-defined missing values are treated as missing.

Cases Used Statistics are based on cases with no missing values for any variable used.

Syntax REGRESSION

/MISSING LISTWISE

/STATISTICS COEFF OUTS R ANOVA

/CRITERIA=PIN(.05) POUT(.10)

/NOORIGIN

/DEPENDENT loyalitas

/METHOD=ENTER kualitas_produk.
Resources Processor Time 00:00:00,00

Elapsed Time 00:00:00,02

Memory Required 1380 bytes

Additional Memory Required for Residual Plots 0 bytes

pengaruh antara kualitas produk terhadap loyalitas

Variables Entered/Removeda

Model Variables Entered Variables Removed Method

1 kualitas_produkb . Enter

a. Dependent Variable: loyalitas

b. All requested variables entered.

Model Summary

Model R R Square Adjusted R Square Std. Error of the Estimate

1 .604a .364 .342 .31998

a. Predictors: (Constant), kualitas_produk

ANOVAa
Model Sum of Squares df Mean Square F Sig.

1 Regression 1.643 1 1.643 16.047 .000b

Residual 2.867 28 .102

Total 4.510 29

a. Dependent Variable: loyalitas

b. Predictors: (Constant), kualitas_produk

Coefficientsa

Model Unstandardized Coefficients Standardized Coefficients t Sig.

B Std. Error Beta

1 (Constant) .499 .792 .629 .534

kualitas_produk.827 .206 .604 4.006 .000

a. Dependent Variable: loyalitas

REGRESSION

/MISSING LISTWISE

/STATISTICS COEFF OUTS R ANOVA

/CRITERIA=PIN(.05) POUT(.10)

/NOORIGIN

/DEPENDENT kepuasan_konsumen

/METHOD=ENTER kualitas_produk.
Regression

Notes

Output Created 14-DEC-2023 11:03:22

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data File 30

Missing Value Handling Definition of Missing User-defined missing values are treated as missing.

Cases Used Statistics are based on cases with no missing values for any variable used.

Syntax REGRESSION

/MISSING LISTWISE

/STATISTICS COEFF OUTS R ANOVA

/CRITERIA=PIN(.05) POUT(.10)

/NOORIGIN

/DEPENDENT kepuasan_konsumen

/METHOD=ENTER kualitas_produk.

Resources Processor Time 00:00:00,00


Elapsed Time 00:00:00,00

Memory Required 1380 bytes

Additional Memory Required for Residual Plots 0 bytes

pengaruh kualitas produk terhadap kepuasan konsumen

Variables Entered/Removeda

Model Variables Entered Variables Removed Method

1 kualitas_produkb . Enter

a. Dependent Variable: kepuasan_konsumen

b. All requested variables entered.

Model Summary

Model R R Square Adjusted R Square Std. Error of the Estimate

1 .749a .561 .545 .27108

a. Predictors: (Constant), kualitas_produk

ANOVAa

Model Sum of Squares df Mean Square F Sig.


1 Regression 2.625 1 2.625 35.728 .000b

Residual 2.058 28 .073

Total 4.683 29

a. Dependent Variable: kepuasan_konsumen

b. Predictors: (Constant), kualitas_produk

Coefficientsa

Model Unstandardized Coefficients Standardized Coefficients t Sig.

B Std. Error Beta

1 (Constant) -.209 .671 -.311 .758

kualitas_produk1.045 .175 .749 5.977 .000

a. Dependent Variable: kepuasan_konsumen

REGRESSION

/MISSING LISTWISE

/STATISTICS COEFF OUTS R ANOVA

/CRITERIA=PIN(.05) POUT(.10)

/NOORIGIN

/DEPENDENT loyalitas

/METHOD=ENTER kepuasan_konsumen.
Regression

Notes

Output Created 14-DEC-2023 11:05:51

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data File 30

Missing Value Handling Definition of Missing User-defined missing values are treated as missing.

Cases Used Statistics are based on cases with no missing values for any variable used.

Syntax REGRESSION

/MISSING LISTWISE

/STATISTICS COEFF OUTS R ANOVA

/CRITERIA=PIN(.05) POUT(.10)

/NOORIGIN

/DEPENDENT loyalitas

/METHOD=ENTER kepuasan_konsumen.

Resources Processor Time 00:00:00,00

Elapsed Time 00:00:00,00


Memory Required 1380 bytes

Additional Memory Required for Residual Plots 0 bytes

pengaruh kepuasan konsumen terhadap loyalitas

Variables Entered/Removeda

Model Variables Entered Variables Removed Method

1 kepuasan_konsumenb . Enter

a. Dependent Variable: loyalitas

b. All requested variables entered.

Model Summary

Model R R Square Adjusted R Square Std. Error of the Estimate

1 .866a .750 .741 .20076

a. Predictors: (Constant), kepuasan_konsumen

ANOVAa

Model Sum of Squares df Mean Square F Sig.

1 Regression 3.381 1 3.381 83.887 .000b


Residual 1.129 28 .040

Total 4.510 29

a. Dependent Variable: loyalitas

b. Predictors: (Constant), kepuasan_konsumen

Coefficientsa

Model Unstandardized Coefficients Standardized Coefficients t Sig.

B Std. Error Beta

1 (Constant) .441 .354 1.248 .222

kepuasan_konsumen .850 .093 .866 9.159 .000

a. Dependent Variable: loyalitas

REGRESSION

/MISSING LISTWISE

/STATISTICS COEFF OUTS R ANOVA

/CRITERIA=PIN(.05) POUT(.10)

/NOORIGIN

/DEPENDENT loyalitas

/METHOD=ENTER kepuasan_konsumen kualitas_produk.


Regression

Notes

Output Created 14-DEC-2023 11:09:51

Comments

Input Active Dataset DataSet0

Filter <none>

Weight <none>

Split File <none>

N of Rows in Working Data File 30

Missing Value Handling Definition of Missing User-defined missing values are treated as missing.

Cases Used Statistics are based on cases with no missing values for any variable used.

Syntax REGRESSION

/MISSING LISTWISE

/STATISTICS COEFF OUTS R ANOVA

/CRITERIA=PIN(.05) POUT(.10)

/NOORIGIN

/DEPENDENT loyalitas

/METHOD=ENTER kepuasan_konsumen kualitas_produk.

Resources Processor Time 00:00:00,02

Elapsed Time 00:00:00,00

Memory Required 1636 bytes


Additional Memory Required for Residual Plots 0 bytes

pengaruh tidak langsung

Variables Entered/Removeda

Model Variables Entered Variables Removed Method

1 kualitas_produk, kepuasan_konsumenb . Enter

a. Dependent Variable: loyalitas

b. All requested variables entered.

Model Summary

Model R R Square Adjusted R Square Std. Error of the Estimate

1 .869a .754 .736 .20258

a. Predictors: (Constant), kualitas_produk, kepuasan_konsumen

ANOVAa

Model Sum of Squares df Mean Square F Sig.

1 Regression 3.402 2 1.701 41.446 .000b

Residual 1.108 27 .041


Total 4.510 29

a. Dependent Variable: loyalitas

b. Predictors: (Constant), kualitas_produk, kepuasan_konsumen

Coefficientsa

Model Unstandardized Coefficients Standardized Coefficients t Sig.

B Std. Error Beta

1 (Constant) .692 .502 1.376 .180

kepuasan_konsumen .925 .141 .942 6.547 .000

kualitas_produk-.140 .197 -.102 -.708 .485

a. Dependent Variable: loyalitas

H1: pengaruh signifikan antara kualitas produk terhadap loyalitas ( hipotesis diterima senilai sig 0,000 <
0,05)

H2 : pengaruh signifikan antara kualitas produk terhadap kepuasan konsumen ( hipotesis diterima
senilai sig 0,000 < 0,05)

H3 : pengaruh signifikan antara kepuasan konsumen terhadap loyalitas (hipotesis diterima senilai sig
0,000 < 0,05)

H4 : pengaruh tidak langsung kualitas produk terhadap loyalitas, krputusan produk terhadap loyalitas
(hipotesis tidak diterima karena terdapat sig nya lebih besar. kepuasan konsumen : sig 0,000 < 0,05, sig
0,485 > 0,05)

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