Scribd
Upload
66 views9 pages

SOP For User Access Requests

Uploaded by

kris.adus
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
66 views9 pages

SOP For User Access Requests

Uploaded by

kris.adus
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 9

STANDARD

OPERATING
PROCEDURE for
SERVICENOW
USER ACCESS REQUEST CREATION
USER ACCESS REQUEST (UAR) CREATION

Step 1:
In your web browser, open the following link.
https://harscoprod.service-now.com/sp

Step 2:
Enter “Oracle ERP Access” in Search Field and
Press Enter key.
USER ACCESS REQUEST (UAR) CREATION

Step 3: User Type


Choose from
• Employee (only for Harsco
Employees)
• Consultant/Temp for others.

Step 4: Start Date


Date from which access is needed.

Step 5: End Date


Please mention an End Date , if
access has to be granted only for
limited period of Time.
Choosing an End date is
NOT MANDATORY

Step 6: Request Type


Choose between
• New: Brand New User
• Remove: To remove access.
• Update: For additional roles
USER ACCESS REQUEST (UAR) CREATION

Step 7: Countries
Select all the Countries, from the
list of values, user needs to access.

Step 8: Sites
Select Sites in those Countries to
which access is required for.

Step 9: Roles
Select roles user needs access

Step 10: Responsibilities


After Selecting Roles,
Responsibilities field will appear -
Choose the specific
Responsibilities from the list, if all
the responsibilities mapped to that
role are not needed.
USER ACCESS REQUEST (UAR) CREATION

Step 11:
Click on “Order Now
USER ACCESS REQUEST (UAR) CREATION

Step 12: Step 13: Step 14:


Enter the Name of the user for Click on plus symbol to expand and Click on Checkout to progress
whom this UAR is raised for enter Special Instructions, if any. the UAR .
USER ACCESS REQUEST (UAR) CREATION

On successful submission, the above screen is displayed.


Please Note the Request Number
for further references
USER ACCESS REQUEST (UAR) CREATION

UAR Catalog items and their purpose

Catalogue Item Purpose


Oracle ERP Access Use this Item to request access to Oracle ERP

Oracle HRIS Access Use this item to HRIS Access

Oracle Hyperion Access Use this item to Hyperion Access

Oracle Approval Limit request Request for Approval Change requests

Oracle PAA Request Request access to Privileged Account

Oracle BI Application Access User this item to BI Application Access

JDE Application Use this item to JDE Application Access

Harsco Clean Earth Oracle Access For Oracle Clean Earth Access requests

Oracle IT Service Request For any requests to Oracle team other than access
such as Data extracts, How to, etc.,
© 2019 Harsco Corporation. This document and its contents remains the property of Harsco Corporation.
Any disclosure or copying of this document and its contents without the prior written approval of Harsco Corporation is prohibited.
All Rights Reserved.

You might also like