Dell p2422h Monitor - User's Guide - en Us
Dell p2422h Monitor - User's Guide - en Us
Dell p2422h Monitor - User's Guide - en Us
Monitor
User’s Guide
Copyright © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are
trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.
2021 – 05
Rev. A00
2 │
Contents
Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Package contents . . . . . . . . . . . . . . . . . . . . . . 7
Product features . . . . . . . . . . . . . . . . . . . . . . 9
Identifying parts and controls . . . . . . . . . . . . . . . 10
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Monitor specifications . . . . . . . . . . . . . . . . . . . 13
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . .19
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . 19
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . 20
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . 23
Environmental characteristics . . . . . . . . . . . . . . . . . . . 26
Pin assignments . . . . . . . . . . . . . . . . . . . . . . .27
VGA connector . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
DisplayPort connector . . . . . . . . . . . . . . . . . . . . . . . 28
HDMI connector . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . 30
Plug and play capability . . . . . . . . . . . . . . . . . . . 31
LCD monitor quality and pixel policy . . . . . . . . . . . 32
Maintenance guidelines . . . . . . . . . . . . . . . . . . 32
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . 32
│ 3
Setting up the monitor . . . . . . . . . . . . . . . . . . . . . . 33
Connecting the stand . . . . . . . . . . . . . . . . . . . 33
Connecting your monitor . . . . . . . . . . . . . . . . . 36
Connecting the DisplayPort and USB cable . . . . . . . . . . . . 36
Connecting the HDMI cable (optional) . . . . . . . . . . . . . . . 37
Connecting the VGA cable (optional) . . . . . . . . . . . . . . . . 37
Organizing cables . . . . . . . . . . . . . . . . . . . . . 38
Removing the stand . . . . . . . . . . . . . . . . . . . . 39
Wall mounting (optional) . . . . . . . . . . . . . . . . . 40
Operating your monitor . . . . . . . . . . . . . . . . . . . . . . 41
Power on the monitor . . . . . . . . . . . . . . . . . . . .41
Using the joystick control . . . . . . . . . . . . . . . . . .41
Using the On-Screen Display (OSD) menu . . . . . . . . 42
Accessing the Menu Launcher . . . . . . . . . . . . . . . 42
Using the navigation keys . . . . . . . . . . . . . . . . . . . . . . 43
Accessing the OSD menu . . . . . . . . . . . . . . . . . . . . . . 44
Menu and Power button lock . . . . . . . . . . . . . . . . . . . . 55
OSD warning messages . . . . . . . . . . . . . . . . . . . . . . . 58
Setting the maximum resolution . . . . . . . . . . . . . .61
Using the tilt, swivel, and vertical extension . . . . . . . 62
Tilt, swivel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Vertical Extension . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Rotating the monitor . . . . . . . . . . . . . . . . . . . . . . . . 63
Rotate clockwise . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Rotate counterclockwise . . . . . . . . . . . . . . . . . . . . . . 64
Adjusting the rotation display settings of your system . . . . . . 65
4 │
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . 68
Common problems . . . . . . . . . . . . . . . . . . . . . 70
Product-specific problems . . . . . . . . . . . . . . . . 73
Universal Serial Bus (USB) specific problems . . . . . . 73
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
FCC notices (U.S. Only) and other regulatory information 75
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . 75
EU product database for energy label and product
information sheet . . . . . . . . . . . . . . . . . . . . . 75
│ 5
Safety instructions
Use the following safety guidelines to protect your monitor from potential damage
and to ensure your personal safety. Unless otherwise noted, each procedure
included in this document assumes that you have read the safety information that
shipped with your monitor.
Before using the monitor, read the safety information that is
shipped with your monitor and also printed on the product. Keep the
documentation at a secure location for future reference.
CAUTION: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
• Place the monitor on a solid surface and handle it carefully. The screen is fragile
and can be damaged if dropped or hit with a sharp object.
• Always be sure that your monitor is electrically rated to operate with the AC
power available in your location.
• Keep the monitor in room temperature. Excessive cold or hot conditions can have
an adverse effect on the liquid crystal of the display.
• Connect the power cable from the monitor to a wall outlet that is near and
accessible. See Connecting your monitor.
• Do not place and use the monitor on a wet surface or near water.
• Do not subject the monitor to severe vibration or high impact conditions. For
example, do not place the monitor inside a car trunk.
• Unplug the monitor when it is going to be left unused for an extended period of
time.
• To avoid electric shock, do not attempt to remove any cover or touch the inside
of the monitor.
• Read these instructions carefully. Keep this document for future reference. Follow
all warnings and instructions marked on product.
• Excessive sound pressure from earphones and headphones can cause hearing
loss. Adjustment of the equalizer to maximum increases the earphones and
headphones output voltage and therefore the sound pressure level.
• The equipment can be installed on wall or ceiling mounting in horizontal position.
NOTE: Some items may be optional and may not ship with your monitor.
Some features or media may not be available in certain countries.
Monitor
Stand riser
Stand base
Label Description
1 Power LED indicator
Solid white light indicates that the monitor is turned on and functioning
normally. Blinking white light indicates that the monitor is in Standby
Mode.
1 DELL
Flat Panel Monitor /Monitor Plano Panel /Moniteur écran plat /液晶顯示器
Model No. /Modelo /N°de modelo /型號/모델명/モデル番号: P2422Hc
Input Ra�ng /Entrade /Daya Tegangan/정격입력/Entrada de energía:100-240V 50/60Hz,1.5A
輸入電源:交流電壓100-240伏特,1.5安培,50/60赫茲
Удельная мощность рабочего режима - XXXX Вт/см² Consumo de energía en operación: XX Wh
P2X22H
2
Потребляемая мощность изделием в режиме ожидания - 0.XX Вт
Потребляемая мощность изделием в выключенном режиме - 0.XX Вт
Apparatet må �lkoples jordet s�kkontakt. Apparaten skall anslutas �ll jordat u�ag.
Laite on liite�ävä suojakoske�milla varuste�uun pistorasiaan. Apparatets s�kprop skal �lslu�es en s�kkontakt med jord,
som giver forbindelse �l s�kproppens jord. The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.
Made in China /Fabricado en China/сделанный в Китай /Fabriqué en Chine/中國製造 警語: 使用過度恐傷害視力。
www.dell.com/regulatory_compliance Raheen Business Park Limerick Ireland (for EU Only)
CAN ICES-003(B)/NMB-003(B) For UK only: Cain Road, Bracknell, RG12 1LF
This device complies with part 15 of the FCC Rules. Opera�on is subject to the following two condi�ons:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired opera�on.
XXXXXX-XX
R33037
デル・テクノロジーズ
入力:100V, 1.5 A, 50/60 Hz 2 IS 13252 (Part 1)/ XXXXX RoHS
3
080-200-3800
Q40G024N-700-XXA www.bis.gov.in
4 DELL
液晶显示器
型号: P2422H
输入电源:
100-240V 50/60Hz,1.5A
中国制造
Date of Mfg/生产日期/生產日期: December. 2020
SVC Tag:
1234567
Express Service
Code:
123 456 789 0
P2X22H
S/N: CN-012345-
TV100-96N-001V
-A00
Q40G024N-700-XXA
5 6
1 2 3 4 5 6 7 8 8
*To avoid signal interference, when a wireless USB device has been connected
to a USB downstream port, it is NOT recommended to connect any other USB
devices to the adjacent port(s).
Model P2222H/P2422H/P2722H
Horizontal scan range 30 kHz to 83 kHz (automatic)
Vertical scan range 56 Hz to 76 Hz (automatic)
Maximum preset 1920 x 1080 at 60 Hz
resolution
Model P2222H/P2422H/P2722H
Video display capabilities 480p, 576p, 720p, 1080i, 1080p
(VGA/HDMI/DisplayPort)
Sync
Horizontal Vertical
Pixel Clock Polarity
Display Mode Frequency Frequency
(MHz) (Horizontal /
(kHz) (Hz)
Vertical)
720 x 400 31.50 70.10 28.30 -/+
640 x 480 31.50 59.90 25.20 -/-
640 x 480 37.50 75.00 31.50 -/-
800 x 600 37.90 60.30 40.00 +/+
800 x 600 46.90 75.00 49.50 +/+
1024 x 768 48.40 60.00 65.00 -/-
1024 x 768 60.00 75.00 78.80 +/+
1152 x 864 67.50 75.00 108.00 +/+
1280 x 720 45.00 59.94 74.25 -/+
1280 x 720 56.46 74.78 95.75 -/+
1280 x 1024 64.00 60.00 108.00 +/+
1280 x 1024 80.00 75.00 135.00 +/+
1600 x 900-R 60.00 60.00 108.00 +/+
1920 x 1080 67.50 60.00 148.50 +/+
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.
Energy Star is a program run by the U.S. Environmental Protection Agency (EPA)
and U.S. Department of Energy (DOE) that promotes energy efficiency.
This product qualifies for ENERGY STAR in the “factory default” settings and this
is the setting in which power savings will be achieved.
Changing the factory default picture settings or enabling other features will
increase power consumption that could exceed the limits necessary to qualify for
ENERGY STAR rating.
For more information on the ENERGY STAR program, refer to energystar.gov.
Model P2222H
Signal cable type • Digital: DisplayPort, 20 pins
• Digital: HDMI, 19 pins (cable not included, except
for Brazil)
• Analog: D-Sub, 15 pins (cable not included,
except for Japan)
• Universal Serial Bus: USB, 9 pins
Dimensions (with stand)
Height (extended) 481.99 mm (18.98 in.)
Height (compressed) 364.00 mm (14.33 in.)
Width 487.26 mm (19.18 in.)
Depth 179.57 mm (7.07 in.)
Dimensions (without stand)
Height 289.99 mm (11.42 in.)
Width 487.26 mm (19.18 in.)
Depth 52.15 mm (2.05 in.)
Stand dimensions
Height (extended) 410.80 mm (16.17 in.)
Height (compressed) 364.00 mm (14.33 in.)
Width 245.00 mm (9.65 in.)
Depth 179.57 mm (7.07 in.)
Base 245.00 x 173.00 mm (9.65 in. x 6.81 in.)
Weight
Weight with packaging 6.37 kg (14.04 lb)
Weight with stand assembly 4.83 kg (10.65 lb)
and cables
Weight without stand 2.82 kg (6.22 lb)
assembly (no cables)
Weight of stand assembly 1.75 kg (3.86 lb)
Front-frame gloss Black frame 2-4 gloss units
Model P2222H/P2422H/P2722H
Compliant Standards
• ENERGY STAR certified monitor.
• EPEAT Gold registered in the U.S. EPEAT registration varies by country. See
www.epeat.net for registration status by country.
• RoHS-compliant.
• TCO and TCO Certified Edge Displays.
• BFR/PVC free monitor (excluding external cables).
• Meets NFPA 99 leakage current requirements.
• Arsenic-free glass and Mercury-free for the panel only.
Temperature
Operating 0°C to 40°C (32°F to 104°F)
Non-operating • Storage: -20°C to 60°C (-4°F to 140°F)
• Shipping: -20°C to 60°C (-4°F to 140°F)
Humidity
Operating 10% to 80% (non-condensing)
Non-operating • Storage 5% to 90% (non-condensing)
• Shipping 5% to 90% (non-condensing)
Altitude
Operating 5,000 m (16,400 ft)
(maximum)
Non-operating 12,192 m (40,000 ft)
(maximum)
Thermal • 157.32 BTU/hour (maximum)
dissipation • 40.36 BTU/hour (On Mode)
P2222H
Thermal • 164.16 BTU/hour (maximum)
dissipation • 41.04 BTU/hour (On Mode)
P2422H
Thermal • 188.10 BTU/hour (maximum)
dissipation • 51.30 BTU/hour (On Mode)
P2722H
Maintenance guidelines
Cleaning your monitor
WARNING: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.
CAUTION: Read and follow the Safety instructions before cleaning the
monitor.
For best practices, follow the instructions in the list below while unpacking, cleaning
or handling your monitor:
• To clean your screen, lightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the anti-
static coating. Do not use benzene, thinner, ammonia, abrasive cleaners or
compressed air.
• Use a lightly-dampened cloth to clean the monitor. Avoid using detergent of
any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.
• Handle your monitor with care as the black-colored monitor may get
scratched and show white scuff marks.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.
1. Follow the instructions on the flaps of carton to remove the stand from the top
cushion that secures it.
2. Remove the stand riser and stand base from the packaging cushion.
NOTE: The graphics are used for the purpose of illustration only. The
appearance of the package cushion may vary.
3. Insert the stand base blocks fully into the stand slot.
4. Lift the screw handle and turn the screw clockwise.
5. After fully tightening the screw, fold the screw handle flat within the recess.
NOTE: Before attaching the stand assembly to the display, ensure that
the front plate flap is opened to allow space for assembly.
USB
DP USB DP
HDMI
HDMI 2.0
HDMI
HDMI 2.0
VGA
VGA
6. Connect the power cables from your computer and monitor into a wall outlet.
HDMI 2.0
1. Place the monitor on a soft cloth or cushion at the edge of the desk.
2. Press and hold the stand release button at the back of the display.
3. Lift the stand assembly up and away from the monitor.
DELL P2422H
Flat Panel Monitor /Monitor Plano Panel /Moniteur écran plat /液晶顯示器
DELL P2422H
Model No. /Modelo /N°de modelo /型號/모델명/モデル番号: P2422Hc
Flat Panel Monitor /Monitor Plano Panel /Moniteur écran plat /液晶顯示器
Input Ra�ng /Entrade /Daya Tegangan/정격입력/Entrada de energía:100-240V 50/60Hz,1.5A
Model No. /Modelo /N°de modelo /型號/모델명/モデル番号: P2422Hc 輸入電源:交流電壓100-240伏特,1.5安培,50/60赫茲
Input Ra�ng /Entrade /Daya Tegangan/정격입력/Entrada de energía:100-240V 50/60Hz,1.5A
輸入電源:交流電壓100-240伏特,1.5安培,50/60赫茲 Удельная мощность рабочего режима - XXXX Вт/см² Consumo de energía en operación: XX Wh
Удельная мощность рабочего режима - XXXX Вт/см² Consumo de energía en operación: XX Wh
Потребляемая мощность изделием в режиме ожидания - 0.XX Вт
Потребляемая мощность изделием в режиме ожидания - 0.XX Вт
Потребляемая мощность изделием в выключенном режиме - 0.XX Вт
Apparatet må �lkoples jordet s�kkontakt. Apparaten skall anslutas �ll jordat u�ag.
Потребляемая мощность изделием в выключенном режиме - 0.XX Вт
Laite on liite�ävä suojakoske�milla varuste�uun pistorasiaan. Apparatets s�kprop skal �lslu�es en s�kkontakt med jord, Apparatet må �lkoples jordet s�kkontakt. Apparaten skall anslutas �ll jordat u�ag.
som giver forbindelse �l s�kproppens jord. The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre. Laite on liite�ävä suojakoske�milla varuste�uun pistorasiaan. Apparatets s�kprop skal �lslu�es en s�kkontakt med jord,
Made in China /Fabricado en China/сделанный в Китай /Fabriqué en Chine/中國製造
www.dell.com/regulatory_compliance Raheen Business Park Limerick Ireland (for EU Only)
警語: 使用過度恐傷害視力。 som giver forbindelse �l s�kproppens jord. The equipment must be connected to an earthed mains socket-outlet.
CAN ICES-003(B)/NMB-003(B) For UK only: Cain Road, Bracknell, RG12 1LF L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.
This device complies with part 15 of the FCC Rules. Opera�on is subject to the following two condi�ons:
(1) this device may not cause harmful interference, and Made in China /Fabricado en China/сделанный в Китай /Fabriqué en Chine/中國製造 警語: 使用過度恐傷害視力。
(2) this device must accept any interference received, including interference that may cause undesired opera�on.
www.dell.com/regulatory_compliance Raheen Business Park Limerick Ireland (for EU Only)
CAN ICES-003(B)/NMB-003(B) For UK only: Cain Road, Bracknell, RG12 1LF
This device complies with part 15 of the FCC Rules. Opera�on is subject to the following two condi�ons:
(1) this device may not cause harmful interference, and
XXXXXX-XX (2) this device must accept any interference received, including interference that may cause undesired opera�on.
R33037
デル・テクノロジーズ
入力:100V, 1.5 A, 50/60 Hz 2 IS 13252 (Part 1)/ XXXXX RoHS
XXXXXX-XX
R33037
デル・テクノロジーズ
入力:100V, 1.5 A, 50/60 Hz 2 IS 13252 (Part 1)/ XXXXX RoHS
DELL P2422H
液晶显示器
型号: P2422H
输入电源:
100-240V 50/60Hz,1.5A
中国制造
Date of Mfg/生产日期/生產日期: December. 2020
SVC Tag: S/N: CN-012345-
1234567 TV100-96N-001V
Express Service -A00
Code:
123 456 789 0
Q40G024N-700-XXA
1. Place the display on a soft cloth or cushion at the edge of the desk.
2. Remove the stand. See Removing the stand.
3. Remove the four screws that secure the display back cover.
4. Install the mounting bracket from the wall mounting kit to the display.
5. To mount the monitor on the wall, see the documentation that shipped with the
wall mounting kit.
NOTE: For use only with UL or CSA or GS-listed wall mount bracket
with minimum weight/load bearing capacity of 11.28 kg (P2222H) /
13.56 kg (P2422H) / 17.52 kg (P2722H).
Joystick Description
1 To choose an input source from the list of video
signals that may be connected to your monitor.
Shortcut key/ Input
Source
2 To choose a preferred color mode from the list of
preset modes.
Shortcut key/ Preset
Modes
3 To access the adjustment sliders of brightness and
contrast.
Shortcut key/ Bright-
ness/Contrast
4 To launch the On-Screen Display (OSD) main menu.
See Accessing the OSD menu.
Menu
5 To exit the Menu Launcher.
OK
Joystick Description
1 Use the Up direction to adjust (increase ranges)
items in the OSD menu.
Up
2 Use the Down direction to adjust (decrease ranges)
items in the OSD menu.
Down
3 For all first level in the Menu list, Left arrow will exit/
close the OSD menu.
Left
4 For all other levels except first level in the Menu list,
Right arrow will go to the next level.
Right
5 Press the joystick to confirm your selection.
OK
1. Select the icon to launch the OSD and display the main menu.
2X Monitor
Brightness/Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
75% 75%
Others
Exit
2. Press the and directions to move between the setting options. As you
move from one icon to another, the option is highlighted.
3. Press the or directions once to activate the highlighted option.
NOTE: The directional buttons (and the OK button) displayed may
differ according to the menu you’ve selected. Use available buttons to
make your selection.
Brightness/Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
75% 75%
Others
Exit
Brightness/Contrast
Input Source
Color
Display
Menu
Personalize
Others
Exit
Brightness/Contrast VGA
Auto Adjust DP
Personalize
Others
Exit
Color
Display
Menu
Personalize
Others
Exit
Color Warm
Display Cool
Personalize
Others
Exit
Color
Display
Menu
Personalize
Others
Exit
Hue This feature can shift the color of the video image to
green or purple. This is used to adjust the desired flesh
tone color. Use or to adjust the hue from 0 to 100.
Press to increase the green shade of the video
image.
Press to increase the purple shade of the video
image.
NOTE: Hue adjustment is available only when
you select Movie and Game mode.
Saturation This feature can adjust the color saturation of the video
image. Use or to adjust the saturation from 0 to
100.
Press to increase the monochrome appearance of
the video image.
Press to increase the colorful appearance of the
video image.
NOTE: Saturation adjustment is available only
when you select Movie and Game mode.
Color Sharpness 50
Menu Phase
Color Timer 20 s
Personalize
Others
Exit
Personalize
Others
Exit
Others
Exit
Power Button Allows you to set the power LED indicator On or Off to
LED save energy.
USB Allows you to enable or disable USB function during
monitor standby mode.
Reset Reset all settings under the Personalize menu to the
Personaliz ation default setting.
Personalize
Others
Exit
Personalize
Others
Exit
Personalize
Others
Exit
To access the lock menu, press and hold the Up or Down or Left or Right direction
for four seconds. A lock menu appears at the bottom right corner of the display.
NOTE: The lock menu can be accessed using this method when the
Menu and Power buttons are in unlocked state.
Select option:
To access the unlock menu, press and hold the Up or Down or Left or Right
directionfor four seconds. An unlock menu appears at the bottom right corner of
the display.
NOTE: The unlock menu can be accessed when the Menu and Power
buttons are in locked state.
NOTE: To access the Lock or Unlock menu – Press and hold the Up or
Down or Left or Right direction for four seconds.
In the following scenarios, the icon appears at the center of the display:
• When Up or Down or Left or Right direction are pressed. This indicates the
OSD menu buttons are in lock state.
1920x1080,
This means that the monitor cannot synchronize with the signal that it is receiving
from the computer. See Monitor specifications for the Horizontal and Vertical
frequency ranges addressable by this monitor. Recommended mode is 1920 x
1080.
disabled.
Yes
No
You will see the following message before the Lock function is activated:
Yes
No
Activate the computer and wake up the monitor to gain access to the OSD.
NOTE: The message may be slightly different according to the con-
nected input signal.
If either VGA, HDMI, or DisplayPort cable is not connected, a floating dialog box as
shown below appears. The monitor will enter Standby Mode after 4 minutes if left
at this state.
No VGA Cable
www.dell.com/P2X22H
or
No HDMI Cable
www.dell.com/P2X22H
or
No DP Cable
www.dell.com/P2X22H
Yes
No
Yes
No
When you select ‘Yes’ to reset to default settings, the following message will
appear:
2X Monitor
· USB Charging
Yes
No
Tilt, swivel
With the stand attached to the monitor, you can tilt and swivel the monitor for the
most comfortable viewing angle.
NOTE: The stand is detached when the monitor is shipped from the
factory.
Vertical Extension
NOTE: The stand can be extended vertically up to 150 mm.
150 mm
Rotate clockwise
Self-Test
Your monitor provides a self-test feature that allows you to check if your monitor is
functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:
No VGA Cable
www.dell.com/P2X22H
or
No HDMI Cable
www.dell.com/P2X22H
or
66 │ Troubleshooting
No DP Cable
www.dell.com/P2X22H
4. This box also appears during normal system operation, if the video cable
becomes disconnected or damaged.
5. Turn Off your monitor and reconnect the video cable; then turn On both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check
your video controller and computer, because your monitor is functioning properly.
Troubleshooting │ 67
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if any screen
abnormality you experience is an inherent problem with your monitor, or with your
computer and video card.
Select option:
68 │ Troubleshooting
3. Move the joystick to highlight the Diagnostic icon then press the joystick
to confirm. A gray test pattern appears.
Select option:
Troubleshooting │ 69
Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
70 │ Troubleshooting
Brightness • Reset the monitor to Factory Settings (Factory Reset).
Problems • Adjust brightness & contrast controls via OSD.
Geometric • Reset the monitor to Factory Settings (Factory Reset).
Distortion • Adjust horizontal & vertical controls via OSD.
Horizontal/ • Reset the monitor to Factory Settings (Factory Reset).
Vertical Lines • Perform monitor self-test feature check and determine if
these lines are also in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
Synchronization • Reset the monitor to Factory Settings (Factory Reset).
Problems • Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Restart the computer in the safe mode.
Safety Related • Do not perform any troubleshooting steps.
Issues • Contact Dell immediately.
Intermittent • Ensure that the video cable connecting the monitor to the
Problems computer is connected properly and is secure.
• Reset the monitor to Factory Settings (Factory Reset).
• Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
Missing Color • Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Check for bent or broken pins in the video cable connector.
Wrong Color • Change the Color Setting Mode in the Color Settings
OSD to Graphics or Video depending on the application.
• Try different Preset Modes in Color settings OSD. Adjust
R/G/B value in Custom Color in Color settings OSD.
• Change the Input Color Format to RGB or
YCbCr(digital)/YPbPr(analog) in the Color settings
OSD.
• Run the built-in diagnostics.
Troubleshooting │ 71
Image retention • Set the screen to turn off after a few minutes of screen idle
from a static time. These can be adjusted in Windows Power Options or
image left on Mac Energy Saver setting.
the monitor for • Alternatively, use a dynamically changing screensaver.
a long period of
time
Video Ghosting • Change the Response Time in the Display OSD to Normal,
or Overshooting or Fast depending on your application and usage.
72 │ Troubleshooting
Product-specific problems
Specific Possible Solutions
Symptoms
Screen image is too • Check the Aspect Ratio setting in the Display settings
small OSD.
• Reset the monitor to Factory Settings (Factory Reset).
Cannot adjust the • Turn Off the monitor, unplug the power cord, plug it back,
monitor with the and then turn On the monitor.
joystick • Check whether the OSD menu is locked. If yes, move
and hold the joystick up/down/left/right for 4 seconds to
unlock (for more information, see Menu and Power button
lock).
No Input Signal • Check the signal source. Ensure the computer is not in
when user controls Standby Mode by moving the mouse or pressing any key
are pressed on the keyboard.
• Check if the video cable is plugged in properly. Disconnect
and reconnect the video cable if necessary.
• Reset the computer or video player.
The picture does • Due to different video formats (aspect ratio) of DVDs, the
not fill the entire monitor may display in full screen.
screen • Run the built-in diagnostics.
Troubleshooting │ 73
SuperSpeed USB • Check that your computer is SuperSpeed USB 5 Gbps
5 Gbps (USB 3.2 (USB 3.2 Gen1)-compatible.
Gen1) interface is • Some computers have USB 3.2, USB 2.0, and USB 1.1
slow ports. Ensure that the correct USB port is used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Reboot the computer.
Wireless USB • Increase the distance between the USB 3.2 peripherals
peripherals stop and the wireless USB receiver.
working when a • Position your wireless USB receiver as close as possible to
USB 3.2 device is the wireless USB peripherals.
plugged in
• Use a USB-extender cable to position the wireless USB
receiver as far away as possible from the USB 3.2 port.
74 │ Troubleshooting
Appendix
WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety Environment and
Regulatory Information (SERI).
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available
in your area.
Appendix │ 75