The most important section of a proposal is the

A cost.
B. solution.
C. purpose statement
D. backgrOund.
B

Which of the following are brainstorm tips for creative thinking?

A. Sensing, thinking.
B. Imagining and drawing.
C. Moving resting, speaking and writing.
D. All of the above.
D

People usually compare themselves with friends or co-workers rather than

comparing to industry or national averages. What is this comparison called in
situational factors?
A. Number
B. Local
C. Proximity toastandard
D. Self-relevant
B
Which of the following is not a characteristic of a team?
A. Interdependence
B. Sustainability
C. The ability to act together
D. Independence
D

When you solve a problem with oritioal thinking, what is the first main step
that you should take?
A. Call for help
B. Define the problem
C. Get a bite to eat
D. Identify possible solutions
B

What is not a component of the Thomas five modes for conflict resolution?
A. Accommodating
B. Collaborating
C. Avoiding
D. Tolerating
E. Competing
D

Choose the best answer for the interview question "How old are you?"
A, Old enough to have the knowledge to do the job well but not too old to be
excited about continuing to improve and do it better.
B. Old enough to take this job.
C. 22 years old.
D. My age is written in my resume. I am a very young. active, energetic
person.
A

Andrew is a good listener and he always tries to understand what people

think and why people feel in their own way. Andrew has ability of
A. empathy
B. interdependence
C. caring
D. considerable skills
A
Which of the following countries represent individualistic cultures?
A. Cuba
B. The United States
C. Wetnam
D. Japan
B

When analyzing your qualifications and job preferences, you will look into
your most positive attributes including
A. your awards. education. qualifications. hobbies
B. your achievements. background. soft skills. professional referees
C. yourstrengths. weaknesses. interests. skills
D. your accomplishments. education. experience. and personal traits
D

Reward Power exists when:

A. when person A has power over person B because A controls rewards that
B wants.
B. when person 8 submits to person A because B feels that A has a right to
exert power in a certain domain
C. person A has power over person B because A can administer some form of
punishment to B.
D. person A gains power because A has knowledge or expertise relevant to B.
A

At the end of a meeting, you should

A. Be the first to leave the meeting room
B. Take group photo and have conversation with members to build personal
relationships with them
C. Ask a lot of questions to test the team members' understanding of the
discussion
D. Be brief and recapture the key points

Who do staffs report to in a matrix team?

A, General manager
B. Single manager
C. Different managers
D. CEO of the organizatio
C

Authority is another name of:

A. Legitimate Power
B. Coercive Power
C. Expert Power
D. Reward Power
A

Which of the following is NOT the reason for leaders to enable a broader
social-connectedness between employees in the workplace?
A. People with friends at work tend to be happier and more productive.
B. Psychological wellbeing is at risk. as is cognitive performance. if people
can't socialise at work
C. People with broad organisational knowledge that people like collaborating
with seem to add the most value
D- The act of socialising with other people on a regular basis is increasingly
being seen as necessary for maintaining and increasing the information
highways within the brain. It helps people think better.
A
What are symptoms of chronic stress? (Select 4 options)
A. Sleep problems.

B. Weight goin.

C. Digestive problems.

D. Enhance memory and concentration.

E. Heart disease
ABCE

Which of Maslow's Hierarchy of Needs is primarily met when you find a job
to gain financial balance.

A. Physiological

B. Esteem.

C. Safety.
D. Love and belonging.
C

Which of the following is not a cognitive skill level?

A. Understanding.

B. Remembering.

C. Guiding.

D. Applying.
C

Which is TRUE about persuasion?

A. Persuasion is forcing people to do as your request.
B. Persuasion is an act of leader giving order to followers without
considering their will.
C. Persuasion can be implicit or explicit and only have positive effects.
D. Persuasion is an act or process of presenting arguments to move, motivate,
or change your audience.
D
What are conflict preventing strategies? (Select 4 options)
A. Use of rules and regulations.
B. Avoiding win lose situations.
C. Facilitating dialogue.
D. Providing stable, well structured tasks.
E. Emphasizing group goals and effectiveness.
ACDE

Which leadership theories is effective when the characteristics and behavior

of the leader match the demands of the situation
A. The Trait Approach to Leadership.
B. Behavioral Approaches to Leadership.
C. Transformational, Visionary, and Charismatic Leadership.
D. Situational (Contingency) Approaches to Leadership
D

What is abstract in a report?

A. Title fly
B. Key words to introduce the research topic
C. Introduction part

D. Include aims and outcome of the research

D

What is NOT an informal group?

A. Friend circles.
B. Airline flight crew.
C. Gossip groups.
D. People dining in a restaurant on the same evening.
B

Which phenomenan does this following example lustrate?

"On such tasks, information known to many of the group members suggests
that one alternative, say Option A, is best However, Option B is definitely the
better choice, but all the facts that support Option B are only known to
individual groups members.
A. Group polarization.
B. Comman knowledge effect.

C. Groupthink.

D. Conformity pressures.
B

Which needs is the highest in Maslow's Hierarchy?

A. Physiological Needs.

B. Esteem Needs.

C. Self Actualization Needs.

D. Safety Needs.
C

What is critical thinking?

A. Memorizing.
B. Group thinking.

C. Skepticism, examining assumptions, challenging reasoning and

uncovering bioses.

D. Blind acceptance of authority.

C

Researchers have identified two key ingredients to effective teamwork as the

following (check 2 options)
A. competition amang group members.
B. the ability of group members.
C. group unity.
D. a shared mental representation of the task.
CD

Which statement is wrong about components of agenda

A. List of sponsors.
B. List of participants.
C. A list of points to be considered and a brief summary of relevant
information.
D. Purposes of meeting.
A

Which of the following are attributes of a creative thinker? (Select 3 options)

A. Imaginative
B. Curious
C. Sluggish
D. Optimistic
E Imitative
ABD

An interview question that asks about one of your weaknesses would be

answered best by
A. admitting the weakness.
B. asking if it is necessary to talk about weaknesses.
C. naming a weakness and turning it into a strength.
D. saying that you do not have any weaknesses.
C
What are five main stages of career development?
A. Growing Exploring - Establishing - Promoting - Reinventing.
B. Growing-Exploring - Establishing - Maintaining - Reinventing.
C. Finding-Reinventing - Establishing - Maintaining - Modifying.
D. Growing-Modifying - Establishing - Promoting - Reinventing.
B

Which type of power can be generated by controlling such resources as

money, love and information?
A. Power-over.
B. Power-with.
C. Power-from-within.
D. Legitimate power.
A

Which pieces of technology are likely to help users increase their critical and
creative thinking skills during the stage of Understanding in the Bloom's
taxonomy? (choose 2 options)
A Lectora.
B Email.
C. Youtube.
D. Flickr.
AC

What topics of information should you not include on your résumé?

A. Skills.
B. Love Life.
C. Education.
D. Work Experiences.
B

What should you do right after a job interview?

A. Do nothing.
B. Wait patiently for the HR department to call you.
C. Send an email to HR department asking about the result of the interview.
D. Send thank you email to the interviewer.
D

In your group, you can freely express your thoughts and needs, and are
assigned with tasks which match your personal capacities. Which type of
power that you seem to experience?
A. Independent power.
B. Power-from-within.
C. Expert power.
D. Power-with.
D

What are the two main factors in social comparison?

A. Similarity and friendliness.
B. Openness and independence.
C. Relevance and similarity.
D. Self-esteem and trustworthy.
C

Meetings give members a/an _________________ that boosts their

motivation to implement group ideas and actions
A. opportunity to participate in the group decision making process.
B. chance to argue.
C. time to relax.
D. time to chat.
A
Coercive power is also referred to as:
A. Respect power.
B. Team power.
C. Discipline power.
D. Punishment power.
D

What are the characteristics of Critical Thinking?

A. Examining assumptions.
B. Challenging reasoning.
C. Uncovering biases.
D. All of these are correct.
D

Who may NOT be invited to a meeting?

A. individuals who will be affected directly by the outcome.
B. individuals who disagree or represent minority viewpoints.
C. individuals who have the power to implement decisions.
D. individuals who are uninvolved in the issues for discussion.
D

A team is called contract team if

A. Team members have other duties to perform in their normal functional
units.
B. Team retains their responsibility for both their daily work and project
work.
C. Team members report to different managers.
D. Team is brought in from outside in order to do project work.
D

Good advice for meeting participants may include:

A. become angry for no good reason.
B. demand much more information than is needed.
C. offer much more information than is needed.
D. demonstrate professionalism in your verbal and nonverbal interactions.
D
Janet does not want to get involved in any disputes, discussion or
conversations with her colleagues. She gets to work late and fails to show up
at meetings as she wants to avoid any tasks may be assigned to her. However,
she always wants to be a part of any success her team made. Economists call
this kind of person is:
A Pretending.
B. Untrustworthy.
C. Dishonest.
D. Free rider problem.
D

Specific revision requires attention to the following: format, facts, names,

spelling, punctuation, and
A. Content.
B. Grammar.
C. Organization.
D. Style.
B

Which of the four key cultural differences could be considered offensive by

some?
A. Direct versus indirect communication.
B. Accents and fluency.
C. Differing attitudes toward hierarchy.
D. Conflicting decision-making norms.
A

Which words below show emphasis?

A. Significantly, primarily, especially.
B. But, however, by contrast.
C. For example, to illustrate, like.
D. First, second, last.
A

In a job interview, which of the following answers is most appropriate to

answer the question "Are you planning a family in the near future?"
A. I suppose everyone has a family plan in their own way. What will be will
be!

B. May I not answer this over personal question?

C. As an active person in the young generation, I am quite open to this issue,

I am working hard to support my parents first, and then I gaining a high
social status for my future children.
D. Currently I am focused on my career. Although having a family is always
a possibility, it is not a priority at the moment.
D

Which of the following behavioral responses is likely to be used?

A. Tolerance.
B. Enthusiasm.
C. Acceptance.
D. Resistance.
D

Which age group is considered to have tentative choices and support a desire
for autonomy?

A. 12-17.
B. 18-26.
C. 27-31.
D. 32-42.
C
What is NOT a characteristic of the Creating stage in the Bloom's
Taxonomy?

A. You are able to put parts together to form a coherent or unique new whole.
B. You implement the material in new and concrete situations.
C. You can reorganize elements into a new pattern or structure.
D. You use methods of generating, planning, or producing.
B

What is pattern of thought?

A. Is the mental process you use to form associations and models of the
world
B. Is the mark of an educated mind to be able to entertain a thought without
accepting it
C. Is the act of thinking that produces thoughts, which arise as ideas, images,
sounds, or even emotions
D. Is the manipulation of information to form concepts, to engage in
problem-solving, to reason, and to make decisions
A ( Chị mới check lại)
1. "An expressed struggle between interdependent parties over goals which
they perceive as incompatible or resources which they perceive to be
insufficient is the definition for?
A Negotiation.
B. Conflict.
C. Frustration.
D. Competing.
B

Which four group-level factors can combine to cause groupthink?

A Cohesion, isolation, biased leadership, and decisional stress.
B. Disintegration, isolation, biased group members, decisional stress.
C. Deperidence, cohesion, biased leader, individual's stress.
D. Isolation, disintegration, firm leadership, decisional stress.
A

What are the four cyclical steps of the career roadmap identifies?
A. Know yourself, Explore and choose options, Gain knowledge and
experience, Put it all together the job search process
B. Know yourself, Increase income, Gain more business relationship, Put it
all together: the job search process
C. Know the job market, Know leadership, Explore and choose options,
Improve living standard of self and family
D. Know employees' requirement, Explore your passion, Gain money, Gain
social relationship
A

What is included in the body of the report?

A Label, report, features title, author.
B. Background, Methodology, Results, Analysis and Recommendations.
C. List of citations, A list of the main sections, image.
D. Highlight topic, methods, data, and results.
B

Which component is mentioned in situational influence of cooperation?

A. Hard working

B. Group identification
C. Open mind

D- Generosity
B
You are given a task to design a poster for an upcoming event at your
university. You decide to visit a botanic garden for inspiration. Which tip of
creative thinking do you seem to use in this case?
A. Sensing
B. Imagining
C. Moving
D. Leaming
A

Which of the following best describes the term "readability"?

A It is only one aspect of your document.
B. It includes an introduction, body, and conclusion as part of your
document..
C. It refers to the reader's ability to read and comprehend the document.
D. It involves word choice and grammatical structures.
C

This gesture is considered an insult in:

A. Japan
B. Brazil
C. France
D. India
E. Nigeria
F. Italy
B

Which of the following statements is NOT correct about a creative thinker?

A. Be curious, optimistic.
B. See problems as limits of development.
C. Always challenge assumptions and suspend judgment.
D. Be imaginative.
B

Some people consider social norms and the opinions of others to help justify
their own positions in life, some others consider to perform better.
A. opinions and similarity.
B. performance and abilities.
C opinions and values.
D. similarity and friendliness.
B

Which of the following interview questions is a behavioral question?

A. Where do you want to be in the next five years?

B. What type of work environment, structured or unstructured, is your most

productive work setting?

C. You are younger than most people you will supervise. Do you think that is
a problem?
D. Tell an experience of a time when you faced a major problem in group
projects and how have you dealt with it?
D

____________cultures focus on the needs of the nation, community, family,

or group of workers
A Collectivist
B. Individualistic
C. Low-Power Distance
D. High-Power Distance
A
If you are applying for a job that is new or you have little or no experience,
you should:
A. Let your personality shine through.
B. Read and leam as much as you can about the job before you apply.
C. Just accept that you probably won't get hired and do not apply at all.
D. Whatever happens will come, just let it be.
B

When analyzing job preferences, which of the following questions is not

necessary to consider?
A. Do you like working indoors, outside an office environment, or in varied
work environments?
B. Do you want to work in a large company with a structured work
environment, or do you prefer a small or less-structured company?
C. Do you want to work alone, working with other people or being in charge?
D. Do you want to work in a comfortable and open environment with people
who share the same hobbies and personal life with you?
D

Team characteristics should include one of following factors

A. Interaction.
B. Short-term relation.
C. Act independently.
D. Unreacted members.
A

To use THIS power: Punish in private, Inform subordinates of rules and

penalties or THIS power can be used without jeopardizing personal integrity.
A Reward power.
B Legitimate power.
C Evaluation criteria.
D. Coercive power.
D

When people can boost their own self-evaluations by comparing themselves

to others ranked lower in a company, they are having
A. life side effect
B. bad behaviour
C. self-enhanced effect
D. self-evaluation maintenance
C
The solution to a research problem is presented in the report as a part of the
A. appendix
B. conclusion
C. recommendation
D. findings
C

When conducting a meeting, you should

A. Be bold and honest, not afraid to hurt people's feeling
B. Get every team member to voice out their feeling and opinions
C. Make it as short as possible because time is gold
D. Favor relationships
B

What is a characteristic of an informal leader? (choose 2 options)

A. Assigned role by a group.
B. Group acknowledge as their leader.
C. A formal capacity recognized by both those inside and outside the group.
D. Being encouraged to exercise the full set of management roles by high-
involvement organizations.
BD

Which date format is best for a cover letter?

A. October 9, 2023
B. 9/10/23
C. 9/10/2023
D. 9th October 23
A

Pay raises, promotions, desirable job assignments, more responsibility, new

equipment are example of
A. Reward power
B. Legitimate
C. Expert Power
D. Coercive Power
A

What are three main categories or "domains" of the learning skills?

A. Cognitive domain, Affective domain, Reflective domain.
B. Cognitive domain, Affective domain, Proactive domain.
C. Cognitive domain, Affective domain, Psychomotor domain.
D. Cognitive domain, Reflective domain, Psychomotor domain.
C

What does Ethos refer to?

A. Credibility and ethics.
B. Passion and enthusiasm.
C. Logic or reason.
D Emotion and generosity.
A

Which statement is NOT true about creativity?

A. All humans are innately creative, especially if creativity is understood as a
problem-solving skill.
B. As a creative thinker, you are curious, optimistic, and imaginative.
C. Creativity is inspired when there is a problem to solve.
D. Human is not innately creative.
D
Michelle is new staff of Marketing department in FPT Software company.
Her manager told her to prepare a report to review activity of the department
in the last 3 months.
Which type of report is that?
A. Progress.
B. Financial.
C. Feasibility.
D. Needs assessment.
A

Which of the following is NOT a strategy to avoid the occurrence of

Groupthink?
A. Appointing devils' advocates in discussions.
B. Using outside experts.
C. Having a charismatic leader of the group.
D. Allocating different groups for different tasks.
C

Who do potential employers consider references from as the best type of

references?
A. Your friends.
B. Your lecturers or your previous manager.
C. Your family.
D. Your best friends.
B

John may try to bargain with Katy if ____________

A. Katy has more modest power over John, but John is still largely power
dependent.
B. John has more power than Katy.
C. Katy has more power than John.
D. Katy has significant power and John is highly dependent.
D

What does it help you by asking "What don't I see?"?

A. Clarifying the way information was constructed.
B. Challenging reasoning.
C. Uncovering biases.
D. Uncovering the position of the speaker.
C
People can claim that they can live independently and separately but they
actually have
A. a need to belong.
B. a need to be included.
C. a need to talk to someone.
D. None of these correct.
A

What are the possible behavior responses in the consequences of power?

A. Trustworthiness and betrayal.
B. Complaint and compliance.
C. Commitment and compliance.
D. Trustworthiness and resistance.
C

Why is putting yourself in nerve-racking situations can sometimes stimulate

your creative thinking?
A. Certain amounts of pressure are important to keep a creative task moving
forward.
B. When we feel stressed, it enhance our mental capacity.
C. Fear and frustration can trigger a sense of responsibility.
D. Time constraints make the task more exciting.
A

According to Barge, Lumsden, Parker, and Hoffman, all of the following

recommended actions and attitudes can help you facilitate a meeting well,
EXCEPT
A. Begin with something positive.
B. Make sure people understand their roles.
C. Keep to your agenda.
D. Begin the meeting only after all relevant group members have arrived.
D

The disadvantage of written messages is that they

A. Can have legal value.
B. Can be revised and edited to ensure they adhere to the principles of
business communication.
C. Can be reread and studied, which is important if a message is long, is
complex, or has been written in anger.
D. Can be viewed as being more formal, in part because they are permanent.
D
The power of a strong individual in a group of equals, the power not to
command, but to suggest and be listened to, to begin something and see it
happen" can be used to describe which type of power.
A. Power-from-within.
B. Power-with.
C. Power-over.
D. None of these answers.
B

Which situation below is considered social loafing?

A. A single student works alone on a paper.
B. A student does all the group homework.
C. Three students work on homework together.
D. The whole group equally work hard on group assignment.
B

In a job interview how should you best respond to interview questions?

A. Be enthusiastic, honest, sincere, and state your accomplishments in a
specific and positive manner.
B. Embellish your achievements and accomplishments to make sure the
employer remembers them.
C. Say that your achievements and accomplishments are detailed on your
resume.
D. Use caution when describing what you have accomplished so you will not
appear to be bragging on yourself.
A

Which of the following is NOT a way to combat stress?

A. Take proper physical care of yourself

B. Prioritize your time

C- Avoid drugs and alcohol

D. Drop out of clubs or extracurricular activities

D

What should you always do after an interview?

A. Runaway.
B. Ask about salary.
C. Thank the interviewer.
D. Call them several times.
C

Which behavior people often DON'T display when they are being deceptive
A. Reduction in eye contact while engaged in a conversation.
B. Awkward pauses in conversation.
C. Decreased rate of speech.
D. Increased smiling.
D

Regarding the psychology of groups, we join groups to satisfy our need to

belong, gain information and understanding through social comparison,
achieve goals that might elude us if we worked alone, and.....
A. strengthen our bonds with others.
B. show our respect to others.
C. meet the requirements of a group-working environment.
D. define our sense of self and social identity.
D
___________ is "the ability to grasp or construct meaning from oral, written,
and graphic messages"..
A. Remembering
B. Understanding
C. Analyzing
D. Applying
B

Learning objectives are ____________________ . that specify what someone

will know, care about, or be able to do as a result of a learning experience.
A. Goals.
B. Purposes.
C. Targets.
D. lans.
A

Below are questions that a job applicant should prepare to ask during an
interview EXCEPT
A. What are the major responsibilities of the job?
B. Please describe the normal routine of this position?
C. How is job performance evaluated and how often?
D. How much can the company pay me?
D

Which of the following is NOT a characteristic of a cover letter:

A. It determines the position you are interested in.
B. It shows how you find out about the position or company.
C. It sets you apart from every possible competitor.
D. It explains why you are not satisfied with your performance.
D

What is TRUE about solicited proposal?

A. They are the "cold calls" of business writing.
B. They are typically general rather than customer-specific.
C. They are only in the form of a direct verbal.
D. They are normally indirect, open-bid to the public, and formally published
for everyone to see.
D

What should you put in the Education part in a resume?

A. academic degrees, professional development, certificates, internships.

B. most recent jobs you have experience; include the title of the position,
employer's name, employment dates.

C. 5-10 skills you have gained in your field.

D. Personal contact.

What should you put in the Work experience part in a resume?

A. Academic degrees, professional development, certificates, internships

B- Most recent jobs you have experience; include the title of the position,
employer's name, location,

employment dates

C- 5-10 skills you have gained in your field

D. Personal contact

Which is the highest learning-skill level of Bloom's Taxonomy?

A. Analyze.
B. Apply.
C. Evaluate.
D. Create.
D

When sending attachments with an email, you should

A. not include an enclosure note because the attachments appear inline in the
email body te
B. not include an enclosure note as the recipient can see that there are
attachments in the e
C. include the enclosure note because attachments are not always obvious
when reading er of devices.
D. include a statement that the attachments are in a separate email and send
attachments a email.
C
In the Leader Trait Research which trait includes strong analytical abilities?
A. Self-confidence.
B. Leadership motivation.
C. Drive.
D. Cognitive ability.
D

In which of the following skill levels would you judge, check and critique the
value of material?
A. Applying
B. Analyzing
C- Evaluating
D- Creating
C

A written document summarizing what has been discussed or decided, and

what actions the group members are to take as a result of the meeting is
called:
A. Summary
B. Minutes
C. Agenda
D. Record
B

Choose the best answer for this question "Why should we hire you?"
A. Nothing! I'm perfect!

B. I am a professional in this way

C. I'd really love to bring my diverse skill set to your company-

D- l deserved
C

What are the four main categories that will provide a template for general
revision?
A. Format, Facts, Names, Spelling
B. Format, Organization, Punctuation, Grammar
C. Content, Format, Grammar, Readabnity
D. Content, Organization, Style, and Readability
D

Which is TRUE about the direct feedback?

A. It only occurs when all parties involved are together at the same time-
B. It is a response that does not directly come from source.
C- A message initiated by email to a specific person is a type of direct
feedback.
D- It is a response that comes from the receiver-
D

When will we build a team?

A. For simple tasks or problems
B. When a broad range of competences and different skills are required
C. When high commitment is needed
D. When members' interests are different or in conflict
B

Which of the following is incorrect about resume?

A. A résumé is a "selfie" for business purposes.
B. It is a written picture of who you are-it's a marketing tool, and a promotion
of you as an in any job you may be interested in.
C. The word résumé comes from the French word résumé, which means "a
summary."
D. Resume is to show to your family what you do for a living.
D

Which questions below that a job applicant should prepare to ask during an
interview?
A. Please describe the normal routine of this position in a typical day?

B. How can I gain promotion?

C. When do you expect to make a hiring decision as it is said in the

recruitment advertisement position is in urgent need?

D- How much is the Salary?

A

People who consider upward comparison as a threat, have

A. negative mindset.
B. growth mindset.
C. fixed mindset.
D. jealous feelings.
C

When developing an application letter, which of the following should not be

added in the ope
A. The name of your referee who introduced this job to you.
B. Your knowledge about the position or the company.
C. Reasons why you find this position interesting.
D. Your most significant accomplishments.
A

An interviewer may intentionally challenge you by asking difficult questions

to .....
A see how you handle different situations-
B- see you panic.
C- show you the working environment can be stressful.
D. avoid being friendly.
A
What are the basics when making social comparison?
A. Similarity and compliance.
B. Openness and friendliness.
C. Relevance and similarity.
D. Self-esteem and independence.
C

Of all the bases of power available to man, which power is the most often
used, most often c most difficult to control?
A. Reward Power.
B. Coercive power.
C. Referent Power.
D. Legitimate Power.
B

______________ is "the ability to judge, check, and even critique the value
of material for a given pur
A. Applying
B. Evaluating
C. Analyzing
D. Creating
B

As a Software Engineering student, you will be able to explain at a basic

level the concepts architecture, operating systems, computer networks,
databases... Which learning-skill stage Taxonomy do they refer to?
A. Applying
B. Understanding
C. Analyzing
D. Evaluating
B

Which conflict-handling mode can be used when an issue is trivial, or when

more important i pressing
A. Avoiding.
B. Competing.
C. Compromising.
D. Accommodating.
A

What is the best demonstration of counterpower?

A- B feels less need to acquiesce to A because of B's temporary job-
B- B is highly susceptible to the supervisor's influence-
C- B has other sources of power to buffer the effects of A's power.
D. All of them are incorrect.
B

What is the best way to dress to impress employers in an interview?

A. No matter what you wear
B. Be trendy (crop top, Jordans, etc...)
C- Wear a formal suit
D- Wear a Nike jogging suit
C

Which power of the following exists when person B submits to person A

because B feels tha exert power in a certain domain?
A. Expert Power.
B. Legitimate Power.
C. Reward Power.
D. Coercive Power.
B
What is thought?
A. Is the mental process you use to form associations and models of the
world.
B. Is the mark of an educated mind to be able to entertain a thought without
accepting it.
C. Is the act of thinking that produces thoughts, which arise as ideas, images,
sounds, or ev
D. Is the manipulation of information to form concepts, to engage in
problem-solving, to reas decisions.
C

Your cover letter should be addressed to:

A- The company's name
B. A specific person
C- The company's president
D. Any manager related to the company
B

You start planning a proposal by

A. determining the factors.
B. determining the solutions.
C. scheduling the study.
D. stating the problem.
D

What team consists of a group of people who come together as a distinct

organizational unit project?
A. Project team
B. Functional team
C- Matrix team
D. Modern Teams
A

Which mode of resolving conflict should be considered when potential

disruption outweighs resolution?
A. Collaborating
B. Compromising
C- Avoiding
D. Accommodating
C
Why are creative thinking skills a type of problem-solving? (choose 2
options)
A. Alternative ideas need to be generated-

B- Different assumptions are under scrutiny-

C. One needs to use sound reasoning to solve the problem-

D. It involves using strategies to clear the mind so that our thoughts and ideas
can transcen..limitations of a problem.
AD

What are included in a report abstract?

A. Highlight topic, methods, data, and results
B. A list of the main parts of the report
C. Label, report, features title, author
D. Methodology
A
When one language is dominated in the group, what could happen to the
person who can't
A. Less competent in a group.
B. Feel left out.
C. Be seen as contributing less.
D. All are correct.
D

When do the Conflicts of misperceived differences arise?

A. Reinforcing or weakening each other's impact.
B. Interpret each other's actions or emotions erroneously.
C. Differ over how to reach goals or pursue values.
D. Hold totally different values or rank the same values in a significantly
different order.
B

Which is NOT a part of an email?

A Subject lines
B. Sign-off
C. Signature
D. Topic
B

When you solve a problem with critical thinking, what is the first main step
that you should talk..
A. Call for help
B. Define the problem
C. Get a bite to eat
D. Identify possible solutions
B

What type of report is used to provide project status updates to management?

A. Progress Report
B. Recommendation Report
C. Summary Report
D. Financial Report
A

What is the final best practice for boosting multicultural skills?

A. Developing cultural intelligence
B. Developing cognitive complexity
C. Developing cultural competence
D. Developing cross-cultural skills
B

Which of the following is NOT the characteristic of leadership?

A Self-confidence and sense of personal identity
B. Readiness to absorb interpersonal stress
C. Maturity to not tolerate frustration and delay
D. Ability to influence other people's behavior
C

Which type of feedback is used for encouragement in response to a message?

A. Evaluative

B. Interpretive

C. Supportive
D. Probing

Which type of feedback requests confirmation or clarification of a message,

and is often expressed in the form of a question?

A. Evaluative

B. Interpretive

C. Supportive

D. Probing
B

Which is FALSE about Maslow hierarchy of needs?

A. Maslcw's i-fierarchy of Needs includes control, inclusion, and affection
needs.
B. Maslcmfs basic need is safety need.
C. Moslovis Hierarchy of Needs ranks critical needs in the following order:
physiological, safety, belongingness, esteem, and self-actualization
D. Maslcm's basic need is physiological need.
A

What is NOT TRUE about the effect of upward comparison?

A. Dissatisfaction.
B. Inspiration.
C. Gratitude.
D. Envy.
C

What is the first thing to do before we come to a job interview?

A. Dress appropriately.
B. The usage of body language.
C. Read the job description carefully.
D. Follow up the interview result.
C

What kind of students has been shown by research to stay in college longer,
be more goal focused and motivated, and have a more satisfying and
fulfilling college experience?
A- Students who have good social relationships

B- Students who have excellent leadership skills

C- Students who show great passion for the subjects they are studying *
D- Students who get involved in career-planning activities early
C

Which technology can help students establish a sense of community with

their class and engage in ongoing threaded conversations on assigned
readings and topics highlighting diverse points of view?
a. Interactive whiteboards
b. Discussion boards
c. Student-response systems
d. Digital camcorders
B

What is groupthink?
A. Group members share same thought in a specific topic
B. Group members are incapable of making a rational decision
C. Group members decide to support each other
D. Group members want to be alike in everything
A

Hung receives an email from the client about a project his team is working
on, but he does not know the answer to it. He should
A. respond immediately with any information he thinks he knows about the
inquiry
B. try to find out the answer himself and only reply when he finds out the
information
C. not reply at all because he doesn't know the answer and it's not his concern
D. respond within 24 hours that he's searching for the answer to their
question and will be contacting them again soon
D

Eye contact with your team members can be maintained by

A. always looking at a few people.
B. always looking at your favourite people.
C. always looking at the nearest people.
D. looking at every individual in a regular pattern.
D
What is the typical length of a cover letter?
A. 1-2 paragraphs.
B. 2-3 paragraphs.
C. 3-4 paragraphs.
D. More than 4 paragraphs.
C

Which conflict-handling mode can be used when an issue is trivial, or when

more important issues are pressing
A. Avoiding.
B. Competing.
C. Compromising.
D. Accommodating.
A

Which of the following is the best example of constructive feedback?

A. Not giving full attention to a customer gives the image that we don't think
he or she is important.
B. I believe that using mobile phone for personal purpose during working
hours is not allowed in this company, but it seems like you do not see the real
benefit of this policy.
C. You are not paying attention to the customer when you are having a
conversation with someone else at the same time.
D. You were trained that you'll make a more positive corporate impression if
you give the customer your complete attention.
D

In order to "Define the problem", which actions should we take?

A. Identify the problem, Identify facts, Provide examples, Organize the
information logically.
B. Identify the problem, Identify your most important goals.
C. Identify the problem, Provide as many supporting details as possible,
Provide examples, Organize the information logically.
D. Identify the problem, Provide as many supporting details as possible,
Identify your most important goals, Gather information and facts.
C

When does a person obtain the expert power?

A. Person A has higher status than person B.
B. Person A has more expertise knowledge than person B.
C. Person A group is bigger than person B.
D. Person A has more friend than person B.
B
What can be inferred from the Dunning-Kruger Effect?
A. The unskilled people are more likely to underestimate their own abilities.
B. Top performers are more likely to underestimate their own abilities.
C. The least experienced and knowledgeable people are not likely to
overestimate their own abilities.
D. Experts tend to overestimate their own abilities.
B

All of the following strategies are for keeping a meeting moving at a

comfortable pace EXCEPT
A. Only begin the meeting until all important group members are present.
B. Place a time limit on each agenda item.
C. Stay focused on the meeting's goal.
D. Schedule another meeting to discuss unfinished business.
A

Arises from our sense of connection, our bonding with other human beings,
and with the environment" can be used to describe which type of power?
A. Power-from-within.
B. Power-with.
C. Power-over.
D. None of these answers.
A

The word "power" literally means:

A. "To be able to"
B. "The influence"
C. 'The strength"
D. None of these answers
Câu hỏi này ko rõ ràng, abc đều đúng tùy theo các trường hợp khác nhau.
Nhưng chị chọn D

The "Applying" skill of Bloom's Taxonomy is:

A. Ability to recognize or recall gained knowledge.
B. Ability to use learned material (or implement the material) in new and
concrete situations.
C. Ability to judge, check, and even critique the value of material for a given
purpose.
D. Ability to grasp or construct meaning from oral, written, and graphic
messages.
B
Which questions do we tend to ask in the process of creative thinking?
(choose 3 options)
A. Can I combine perspectives/solutions?
B. What else is out there?
C. Why not?
D. What is good about...?
ABC

One of the key findings in the Dunning-Kruger effect experiments is top

performers tend to
A. overestimate their skills.
B. rank themselves above average.
C. underestimate their skills.
D. always satisfied with results.
C

Which of the following labels does NOT represent how member behavior can
disrupt a meeting?
A. Loudmouth.
B. whisperer.
C. latecomer.
D. summarizer.
D

What is the first stage in the model of the Conflict Process?

A. Frustration.
B. Conceptualization.
C. Behavior.
D. Outcome.
A

To produce a good opening in a persuasive message, you should keep it

A. Neutral.
B. Negative and impersonal.
C. Impersonal.
D. Positive and personal.
D
In group decision making process, if there are more people agreeing on
certain point of view, we may consider the fact that the group has
A. complete agreement.
B. group polarization.
C. group sharing knowledge.
D. All resources are mobilized.
B

In order to make good impression, positive words convey optimism and

confidence are
A. regret, sorry, terror.
B. trouble, unable, happy.
C. wrong, obnoxious, yes.
D. willing, thank, appreciate.
D

The cfistribution of resources between you and another person is 500 AUD
and 100 AUD respectively after receiving profit by selling clothes. So what
kind of social value orientation in this situation?
A. Competitive Orientation
B. Cooperative Orientation
C. Individualistic Orientation
D. All of above
A ( mọi người học luôn bản bên cạnh nha)

Regarding problem-solving action checklist, which of the following should

be conducted in "...bị che rồi ..solutions" stage?

A. Compare and contrast possible solutions

B. Provide as many supporting details as possible

C- Organize the information logically

D- Defend your solution

A. khả năng chọn a

What is career development?

A. It's a lifelong process in which we become aware of, interested in,
knowledgeable about, and skilled in a career.
B. It's a key part of human development as our identity forms and our life
unfolds.
C. It's a development process that varies from person to person on the life
journey to discover themselves.
D. All are correct.
D

What are the characteristics of Critical thinking?

A. Examining assumptions.
B. Challenging reasoning.
C. Uncovering biases.
D. All of these are correct.
D

Which of the following is NOT a component of a business proposal?

A. Company description
B. Background
C. Market analysis
D. Timeline
C ( Chị mới Search lại thì Market analysis có thể được đưa vào như một phần
nội dung tổng thể trong đề xuất kinh doanh, nhưng nó không được coi là một
thành phần tiêu chuẩn như mấy đáp án khác)

Which is NOT a characteristic of Critical thinking?

A. Skepticism.
B. Group thinking.
C. Examining assumptions.
D. Uncovering biases.
B

Which component is in situational influence of cooperation?

A. Hard working.
B. Group identification.
C. Open mind.
D. Generosity.
B

What is NOT a strategy to develop yourself as a critical thinker?

A. Scheduling physical activity into your day.
B. Challenge yourself to see familiar things in new ways.
C. Express yourself.
D. No thought during leisure time.
D
What is NOT true about the leader-member exchange theory?
A. It focuses attention on consequences associated with the leadership
process.

B. It views leadership as consisting of a number of dyadic relationships

linking the leader ....
C- Low-quality exchange relationships tend to be associated with lower
levels of performance, commitment, and satisfaction-

D. The quality of the relationship is reflected by the degree of success in task

performance.
D

What is the meaning of the word "Logic" in the Ancient Greek loglike?
A. A process of questioning information and data

B. It means asking probing questions

C. The science or art of reasoning

D. It refers to using knowledge, facts, and data to solve problems

C
When conflicts arise, what intervention technique should be used as a last
resort?
A. Adaptation.
B. Structural.
C. Managerial.
D. Voluntary or involuntary removal.
D

An inventory of your education, work experience, job-related skills,

accomplishments, volunteer history internships, residencies, and/or more.
Which of the following definition could match the above description?
A. Cover letter.
B. Proposal.
C. Résumé.
D. Outline.
C

PDCA stands for:

A. Plan-demonstrate check - articulate.
B. Prepare-demonstrate - calibrate - act.
C. Plan-do check - act.
D. Prepare-do-check-act.
C

Formal groups are used to

A. organize and distribute work.
B. work independently.
C. make things more clearly.
D. feel like family.
A

What is NOT TRUE about power-with?

A. It is the power to suggest and be listened to.
B. It arises from our sense of connection.
C. The leader must not abuse his power.
D. Respect and equality are shown in the group.
B
Susan is a new staff of IT team 3 in FPT Software company. Her senior told
her to prepare a report to instruct their Japanese customer how the new app
works. Which type of report is that?
A. Technical
B. Financial
C. Feasibility
D. Needs assessment
A

What is an example of Expert Power?

A. Professors presumably have power in the classroom because of their
mastery of a particular subject matter.
B. A supervisor has a right to assign work.
C. Salary and promotion among most blue-collar workers is based on a labor
contract, not a performance appraisal.
D. In many organizations, supervisors and managers really do not control
very many rewards.
A

A cover letter can also be called:

A. A résumé or CV.
B. A letter of application.
C. An application form.
D. A CV sales letter.
B

Which of the following intervention techniques should be used sparingly?

A. Adaptation.
B. Structural.
C. Managerial.
D. Voluntary or involuntary removal.
D

One of the three categories of social value orientation (SVO) is?

A. Incompetent.
B. Cooperative.
C. Obsessive.
D. Generous.
B

Strategies to stimulate your creative thinking include:

A. Sleep on it.
B. Put yourself in nerve-racking situations once in a while to fire up your
brain.
C. Keep a notebook with you so you always have a way to record fleeting
thoughts.
D. All of these are correct.
D

Which of the following best describes the term "readability"?

A. It is only one aspect of your document.
B. It includes an introduction, body, and conclusion as part of your
document.
C. It refers to the reader's ability to read and comprehend the document.
D. It involves word choice and grammatical structures.
C

When preparing report content, you should ask all of the questions below
EXCEPT
A. Whom the report is about and/or prepared for?
B. What was done, what problems were addressed, and the results, including
conclusions and/or recommendations?
C. Where the subject studied occurred?
D. How much do your manager pay you to write the report?
D

When developing an application letter, which of the following should not be

added in the opening of the letter?
A. The name of your referee who introduced this job to you.
B. Your knowledge about the position or the company.
C. Reasons why you find this position interesting.
D. Your most significant accomplishments.
A

What is the similarity of Critical thinking and Problem-solving?

A. They both focus on identifying, selecting, defending solution.
B. They both refer to using knowledge, facts, and data to solve problems
effectively.
C. They are efficient and rewarding process.
D. They are fundamentally process of questioning information and data.
B
Laura has an important meeting tomorrow to present her solution to the city
People Committ improving students' life. Which of the following is good
advice for her to prepare herself for th
A. Use emotional appeals.
B. Simplify the students' problems to make the solution look easy.
C. Hide numbers and facts if the committee do not ask.
D. Prepare the presentation with relevant data and rehearsal the speech
carefully.
D

Nonverbal behavior that reflects positive attitude is.........

A. moving your knees and your feet toward to door
B. looking at your watch
C. playing with your jewelry
D. leaning your body toward the person with whom you are conversing
D

"Kinesics" is the term for the study of:

A. Paralanguage

B. Body movements
C. Physical characteristics

D. Artifacts
B

These tips below are guidelines for writing an effective email, EXCEPT:
A. If you include a link, test it to make sure it is complete.

B. Reread, revise, and review

C. Use "Reply All" actively to make sure everyone who received the initial e-
mail can keep track on the on-going conversation.

D. Subject lines should be clear, brief, and specific.

E. Proper salutations should demonstrate respect and avoid mix-ups in case a

message is accidentally sent
to the wrong recipient.
C
According to Edward Hall, the four main categories of distance used in
communication are
A. Intimate, Touch, Gestures, and Public space.
B. Intimate, Personal, Social, and Public space.
C. Personal, Artifacts, Paralanguage, and Public space.
D. Personal, Facial expressions, Physical characteristics, and Public space.
B

What is the quickest and easiest solution to reduce conflict?

A. Physical separation.
B. Use of rules and regulations.
C. Third-party consultation.
D. Confrontation and negotiation.
A

All of the followings are the ways to use critical thinking to evaluate
information, EXCEPT
A. Being receptive to having your opinions changed.
B. Having an inquiring mind.
C. Accepting something without asking for evidence.
D. Questioning your own conclusions.
C

Which of the following statements is NOT correct?

A. The word "Logic" comes from the Ancient Greek logike.
B. "Logic" refers to the science or art of reasoning.
C. "Logic" allows a person to evaluate arguments and reasoning.
D. "Logic" cannot help to distinguish between good and bad reasoning.
D

What do we do when we use logic? (choose 2 options)

A. We evaluate the strength of arguments.

B. We distinguish between true and false information.

C. We collect as much data as possible.

D. We examine the underlying reasons.

AB
Which of the following is the best option for a meeting that requires close
contact and collabo
A. Use round tables or tables arranged in a circular pattern.
B. Use square tables.
C. Use rectangular tables.
D. Use U-shaped tables.
A

What is a consequence of Coercive power ?(choose 2 options)

A. It is difficult to control.
B. Its pressure leads to increased job performance.
C. Subordinates often see little reason for cooperating.
D. It depends on the official position a person holds.
CD

What kind of information should we discuss in the Background section of a

business proposal ?
A. Current exists in the marketplace, including competing products or
services.
B. The ideas of your project.
C. The history of your product, service , and/or company and the relationship
between you buyer and/or similar companies.
D. The design of your documents.
C

Which interview format is especially for weeding out candidates?

A. Panel interview.
B. Group interview.
C. Web Conference interview.
D. Screening interview.
D

Status can be defined as:

A. A person's perceived level of importance or significance within a

particular context.

B. A result of power, with its roots in global colonialism and conquests

C. An action can deny certain groups jobs that pay living wages, can establish
unequal. can deny affordable housing, and the list goes on
D. None of these above
A

Which conflict-handling mode can be used when an issue is trivial, or when

more important issues are pressing
A. Avoiding
B. Competing
C. Compromising
D. Accommodating
A

Which is TRUE about short-term orientation culture?

A. Many countries in Asia value a short-term orientation.
B. If you work within a culture that has a short-term orientation, you may
need to place greater emphasis on reciprocation of greetings, gifts, and
rewards.
C. Short-term orientation is often marked by persistence, thrift and frugality,
and an order to relationships based on age and status.
D. All of these.
B
What can a student put in his or her cover letter?
A. GPA.
B. Soft skills.
C. Volunteer works.
D. All are correct.
D

In career development, who has the role of offering job and discussing
variety of career paths?
A. Individual role.
B. Manager role.
C. Line manager.
D. Employer role.
D

Four group level factors that combine to cause groupthink are

A. cohesion, isolation, biased leadership, decisional stress.
B. cohesion, isolation, discouragement, biased leadership.
C. cohesion, isolation, decisional stress, aggressiveness.
D. isolation, biased leadership, aggressiveness, discouragement.
A

Which of the following advice is NOT suitable for a job interview?

A. Review job description.
B. Be confident.
C. Come prepared.
D. Dress casually.
D

How many people does "a span of control" structure averagely have in their
team?
A. 3.
B. 5.
C. 7.
D. 10.
B

What is one thing that you should NOT do during the first interview?
A. Ask about salary.
B. Connect with interviewer.
C. Communicate why you are a good fit.
D. Close by arranging next interview.
A

What is TRUE about divergent cultural dimensions? (choose 2 options)

A. Cultural viewpoint is a continuum or range.
B. Tension may arise as cultural expectations precede the interaction.
C. The masculine-feminine dichotomy examines the extent to which men or
women hold the culture.
D. Some cultures which are highly tolerant of uncertainty tend to be resistant
to change and risks.
AB

What is thought?
a. Is the mental process you use to form associations and models of the world
b. Is the mark of an educated mind to be able to entertain a thought without
accepting it.
c. Is the act of thinking that produces thoughts, which arise as ideas, images,
sounds, or even emotions
d. Is the manipulation of information to form concepts, to engage in problem-
solving, to reason, and to make decisions
c

You are given a task to design a poster for an upcoming event at your
university. You decide garden for inspiration. Which tip of creative thinking
do you seem to use in this case?
A. Sensing.
B. Imagining.
C. Moving.
D. Learning.
A

Which is a fact about Creative Thinking?

A. Every problem has only one solution or one right answer
B. Ideas either come or they don't. Nothing will help -certainly not structure
C. The best answer or solution or method has already been discovered
D. Only few problems require complex technological solutions
D

What is the negative effect of downward comparison?

A. Envy.
B. Dissatisfaction.
C. Scorn.
D. Pessimistic.
C

Which is the lowest learning-skill level of Bloom's Taxonomy?

A. Remember.
B. Understand.
C. Analyze.
D. Apply.
A

Meetings give members a/an ____________ that boosts their motivation to

implement group i
A. opportunity to participate in the group decision making process.
B. chance to argue.
C. time to relax.
D. time to chat.
A
Which behavior people often DON'T display when they are being deceptive.
A. Reduction in eye contact while engaged in a conversation.
B. Awkward pauses in conversation.
C. Decreased rate of speech.
D. Increased smiling.
D

In order to make good impression, positive words convey optimism and

confidence are :
A. regret, sorry, terror.
B. trouble, unable, happy.
C. wrong, obnoxious, yes.
D. willing, thank, appreciate.
D

Which conflict-handling mode can be used when issues are more important to
others than others and maintain cooperation
A. Avoiding.
B. Competing.
C. Compromising.
D. Accommodating.
D

In Tuckman's Group Development Stages, which characteristics are correct in

the third stage
A. The group prepares to disband by completing its tasks, reduces levels of
dependency am and dealing with any
B. The group focuses its energies and attention on its goals, displaying higher
rates of task- decision-making, and problem-solving.
C. Disagreements about procedures and purposes surface, so criticism and
conflict increase
D. Once the group agrees on its goals, procedures, and leadership, norms,
roles, and social develop that increase the group's stability and cohesiveness
B

What is an action Plan?

A. A list of specific steps needed to be done to reach a goal.
B. An exercise program to increase your strength.
C. A list of goals that need to be reached to obtain a vision.
D. The result of a self-assessment.
A
When being asked "please tell us your strengths?" in a job interview, what
should you focus
A. Tell about your academic awards, your successful school projects.
B. Tell about your two key personal qualifications.
C. Tell your work-related accomplishments, mention how your previous
supervisor or mana with your work performance.
D. Tell about your skills and knowledge and explain how they satisfy the job
requirements.
D

For new college graduates with limited experience, the preferred number of
pages for a resume is
A. one.
B. two.
C. three.
D. four.
A

Which traits are taking on increasing importance in the business world today?
A. Multiculturalism and cultural intelligence.
B. Verbal and nonverbal communication.
C. Cultural intelligence and language.
D. Style, pace, language and nonverbal communication.
A

The best way to convey friendliness is to..

A. smile.
B. speak slowly.
C. tell a joke.
D. use a tone of importance.
A

The "Psychomotor Domain" of learning skills means

A. What you should know.
B. What you should care about.
C. What you should be able to do.
D. None of these is correct.
C
"I am the first person in my family to complete a Bachelor degree; and now
that I have want to give something back to my family by getting a good job
with a company like yours. I while attending school, so I have work
experience at food stores. I am a hard worker, I grew and could drive any
kind of machinery."
This part of an application letter to software developer position is not
effective because ________________
A. It uses impersonal salutation.
B. It does not relate to the company needs.
C. It conveys negative tones.
D. It provides the family background of the applicant.
B

To use THIS power: Punish in private , Inform subordinates of rules and

penalties or this power can be used without jeopardizing personal integrity
A. Reward power.
B. Legitimate power.
C. Evaluation criteria.
D. Coercive power.
D