Custom Cross-Platform App Development

for
 What’s Inside:

About Flibco.com

3
Background

4
Challenges

5
Solutions

6
Results

10
Architecture

14
Technologies

15

Scope of Work

16

About Ascendix Technologies

17

Ascendix Contact Info 18

2
About Flibco.com

Flibco.com provides private airport shuttle services in main

Company Location Differdange, Luxemburg
Western European countries. Their customers can book tickets

F l i b co.co m p rov i d e s p ri va te a i rp o r t s h u tt l e s e r v i ce s i n
for a private or shared shuttle minibus online or over the phone
m a i n We s te rn Eu ro p ea n co u n t ri e s .

Company Size 35 Employees

to get from their home or the nearest shuttle bus stop to any

Wi t h a h e l p o f s h u tt l e t ra n s p o r t a t i o n a p p s t h e i r
airport and vice versa.

c u s to m e rs c a n b o o k o n l i n e a p ri va te o r s h a re d s h u tt l e
Founded 2004
m i n i b u s f ro m t h e i r h o m e o r t h e n ea re s t s h u tt l e b u s

s to p to a ny a i rp o r t a n d v i ce ve rs a .

With a help of shuttle transportation apps their customers can

Niche Airport Shuttle Transportation

book
A l s o, online
o n F l i ba private
co.co m peor
opshared
l e m ay shuttle
s e e t h eminibus
t i m e t a b lfrom
e o f ttheir
he home

ava i l a b l e a i rp o r t s a n d fi n d a s h u tt l e b u s s to p i n t h e
or the nearest shuttle bus stop to any airport and vice versa.

re q u i re d l o c a t i o n .

Passenger Turnover 1, 9M/ year

Also, on Flibco.com people may see the timetable of the

Software Maintenance, Cross-Platform

available airports and find a shuttle bus stop in the required Services by Ascendix
App Development

location.

Hours of Development 6, 000

visit website

Flibco.com in social networks

3
Background

To level up Flibco.com shuttle service, the company needed to upgrade and/or to develop their shuttle bus

tracking and booking software. Namely, to upgrade Shuttle Bus and to develop Door2Gate.

Had to be renewed from an outdated monolithic software written on

Ruby to an innovative shuttle transportation service that could be

booked from any location at desired time to optimize booking flow.

Had to be created as a new ready-to-use shuttle service app that could:

Manage private and shared shuttle buses availability

Plan routes and pick up points based on the vehicle availability

Have a full-featured shuttle driver application, and admin panel

4
Challenges
To keep up with the current transportation services demands, we had to perform the following tasks:

Migrate and enhance a legacy monolithic system, Implement cloud migration from an
which consisted of backend and multiple out-of-date software to a better shuttle
applications, to a new modern solution transportation software solution

Improve security measures for the payment Enable multi - payment option to guarantee
processes, and users’ authentication a seamless access to payment operations

Create optimal routes and passenger groups for Add an opportunity to monitor and analyze
shared Door2Gate trips considering e.g. LiveTraffic the performance of the shuttle booking app
situations, canceled, or new bookings

Develop multi-environment SDLC (System

Development Life Cycle) for Drupal to deliver the
glitch-free and user-friendly CMS

5
Solutions
The most valuable functions that were introduced into Shuttle Bus and Door2Gate software are:

Shuttle Booking Management

Flibco’s customers now have three options to book a ticket:

via website

at the Points of Sale in the airport

right in the bus

Passengers’ booking history is visible on the Flibco website, in the user’s cabinet. There the
clients may find the passed and upcoming bookings with the ticket details, cancellations,
remaining deposits etc. The same information can be found in the Flibco.com admin panel that
allows the company to provide multisource shuttle booking support.

Ticket Management
Flibco.com enabled users to get booked tickets by email or as an HTML page and added an
opportunity to check seat reservation via QR code in the ticket. The company has introduced
EPOS thermal printing for ticket, receipt, and invoice printing as well.

6
 Integration with TomTom Services

For getting real-time data about traffic and time estimation for each trip we integrated

Door2Gate with TomTom. This service also helps to recalculate the route based on the

LiveTraffic situations, canceled or new bookings. Due to this integration, Flibco.com has a

possibility to group separate orders into one trip considering:

customers' addresses,

desired time of arrival to the airport or departure from it,

traffic etc.

Google Maps Integration

This integration helps the drivers to make their search for customers’ addresses more precise

and plan their trips based on available routes and pick up points in the shortest time.

Security Management

Protective measures were introduced both for the users’ account authentication during

logging-in attempts as well as for the payment process confirmation.

7
 Performance Analytics
Flibco now has an opportunity to record activities, monitor, and analyze real-time data of the
shuttle service application.

Multi - payment Integration

Passengers can pay for the shuttle services in several ways via:

Braintree online payment system

Deposit

Deposit + Braintree payment solutions

Customers can also apply a discount code (Luxair coupon) to the final cost of the trip.

Easy Sign-up Process

The Flibco shuttle transportation software allows simple one-step registration via the regular
website form and via Facebook or Google accounts.

8
 Drupal CMS Integration
Flibco.com wanted to have a modern site with ability to manage content with WYSIWYG (What
You See Is What You Get) option and with integrated application for booking tickets. We used
Drupal CMS system for the site, Docker for continuous integration and deployment to multiple
development, testing and production environment.

It made the CMS site development process much more predictable and reliable. The application
has been implemented using Vue.js reactive JavaScript framework and progressively decoupled
Drupal approach.

Complex Software Maintenance

Another solved challenge is migration from the outdated monolith system for Shuttle Bus to a
brand new one. It was not possible to replace the whole system at once because of tight
timeframes and high coupling of the legacy system.

The migration was performed step-by-step introducing new backend services and related UI
applications at several phases. During the migration process, the data were synchronized
between the two systems.

9
Internal Results

Implemented changes reflected positively on all the aspects of Flibco’s workflow.

Most of all on:

Customer specialists’ team

Marketing team

Business analytics team

Subcontractors

Improvements for Customer Support Team

After migration to a new solution, Shuttle Bus became more internally manageable and

automated.

For example, due to the newly introduced algorithm and admin panel, Flibco’s customer

service team does not have to assign and match the trips manually. All the results are saved in

CMS, and trip management processes are performed automatically.

Also, customer service specialists are able to track, change, remove information from backend

without additional development that made their work more productive.

11
“
Results
In early 2019 we’re in need to outsource a development of a mobile application to an
external company. We were blessed to find Ascendix!

A number of other initiatives followed after the mobile app delivery, including a unique
system to manage our Door2Gate product and a complete overall revival of our IT
infrastructure. Our partners at Ascendix have been phenomenal all the way, showing an
exceptional level of efficiency, transparency, expertise and quality.

An outstanding and steady level of their performance and trust is what we at flibco.com
value the most in our ongoing relationship. It’s no doubt that all of our future initiatives are
with Ascendix.
“ Alex Tregubov
Product Owner at Flibco.com

Since 2019 Ascendix Technologies has performed two complex tasks for Flibco.com:

Migration from an outdated Ruby-based system to a modern CMS-integrated solution of Shuttle Bus

Custom cross-platform app development of Door2Gate.

It took around six months for both projects to introduce core and the most important changes. And the
process of Door2Gate improvement is still going on. All these changes got lots of internal and external
positive results.

10
 Improvements for Marketing Team
Earlier, the Flibco's marketing team was not even able to change the background of the
website without developers’ assistance. Now, flexibility of the system allows to adjust the
features for the customers’ convenience directly in the admin panel.

Moreover, due to all Flibco.com marketing improvements, website visits have increased

almost 400 %.

Improvements for Subcontractors

The introduction of the Door2Gate driver app made a significant difference to bus drivers’ work
performance. Its user-friendly interface and integration with TomTom and Google Maps
services not only optimized the route planning but also made easier shuttle bus tracking in case
of emergency or bus breakage.

Improvements for Business Analytics Team

Reverse engineering from the legacy system made the data structure more reliable and clearer.
The high quality of the API documentation was attested not only by Flibco but by the
third-party travel tech company that was involved in a partnership with Flibco.com.

These optimized data collection and storage led to simplification of business intelligence tool
use and simplification of general reporting and analysis procedures

12
External Results

The quality of the introduced changes was proven not only by positive feedback of employees within the company but also by
Flibco.com users. UAT (User Acceptance Test) showed that user acceptance has increased, and it reflected on the increased traffic
comparing to the pre-development period. Flibco's management started receiving positive feedback from the customers regarding the
user-friendliness and clearness of the company's website performance.

Unfortunately, due to the COVID -19 impact, the results in terms of the revenue can’t demonstrate the success of the development in
full.

But general criteria like increased engagement of Flibco's users, enlargement of the existing and potential customers base prove to be
promising for the company’s success after the crisis.

“ When you have a vision and a way to go though, your goal is not to make ONE party happy.
If my goal as a CEO would be just making customers happy, it would be logic, but it
wouldn’t be the right way. You have to start earlier and work on your structure internally.

Because if your employees are happy and they have an easy way of working, it reflects on
your customers and on subcontractors that work with your customers. We’ve got a lot of
positive feedback now. We’ve made employees happy and now our goal is to make
everybody happy. And we are going to continue with it.
“
Tobias Stueber
CEO of Flibco.com

13
Scope of Work

Team

Project Manager QA Engineers

6, 000 hours Backend Developers Frontend Developers

Business Analyst DevOps

1 Designer

16
Architecture
Flibco’ s system is built around a modular backend using Java technologies stack. Backed services use MongoDB as data storage.
Client's side consists of several separate applications. Xamarin mobile application allows drivers to manage tickets and passengers
during the trip. There are two admin panels for Shuttle Bus and Door2Gate parts of the business. They provide the operations
department the ability to manage all processes in the system.

Website with Shuttle bus admin Door2Gate admin Mobile Driver app

Ticket Desk booking

integrated booking panel web panel web Xamarin (iOS,

web app Vue.js
app Drupal, Vue.js app Vue.js app Vue.js Android)

Backend Java Services

Data Storage
Core Services Shuttle Bus services Door2Gate services
MongoDB

Google Auth Facebook Auth TomTom Map Provider Braintree Payment Google Maps Google Analytics

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Technologies

15
About Ascendix Technologies

Founded in 1996

24 years in CRM consulting & custom software development

Ascendix by Numbers
17 CRM products and custom developed apps
Wesley D. Snow Todd Terry
14 years in IT Outsourcing
Managing Partners

CRM consulting

Products and Services Custom software and app development

Software and tools for CRE (AscendixRE CRM, AscendixRE Land, Ascendix Search, Composer)

Java, .NET, JavaScript, Xamarin, Android, iOS,

Tech Stack
Dynamics 365, Salesforce/Apex, ElasticSearch, Azure

Key Clients

Strategic Partnerships

Our Certificates

17
 Contact Info

+1 888-346-3276 Ext 2
Ascendix Corporate Office

+1 972-889-8090
12222 Merit Drive Suite 1760

[email protected]
Dallas, Texas 75251

www.ascendixtech.com

Kharkiv

Dallas