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    Bhavya Bhalla Data Analyst Resume-3 - 1710773990294 - Bhavya Bhalla

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    Bhavya Bhalla Data Analyst Resume-3 - 1710773990294 - Bhavya Bhalla

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    Bhavya Bhalla
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    Bhavya Bhalla Data Analyst Resume-3_1710773990294_Bhavya Bhalla

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    Bhavya Bhalla Data Analyst Resume-3 - 1710773990294 - Bhavya Bhalla

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    Bhavya Bhalla

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    © All Rights Reserved
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    Bhavya Bhalla

    Senior Data Analyst


    • Noida, NCR • +91-6306009282 • [email protected] • linkedin.com/in/bhavya-bhalla

    RELEVANT WORK EXPERIENCE

    Capgemini India, Noida, NCR, IN 2021 – Present


    Senior Data Analyst
    ● Resolved 3.5K tickets on Service Now, achieving a 95% resolution rate.
    ● Collaborated with a 14-member management team to resolve 30K open tickets per year by
    responding to client’s requests within 9 hours.
    ● Succeeded in troubleshooting issues of 1K stores and delivering quality service that surpassed their
    expectations by 80% on average
    ● Streamlined the pricing issue resolution process by using Okta; reducing time to resolution by 50% and
    customer paper failure to 60%.
    ● Facilitated training and communication on key topics for new hires, increasing resolution rate by 20% in
    several supported operational areas.
    ● Promoted within 6 months due to strong performance and organizational impact (6 months ahead of
    schedule).
    ● Collaborated with client and senior leadership team to assess project outcome, resolving issues,
    following up on all future concerns.
    ● Analyzed and tracked team metrics, identifying areas for improvement and opportunities for growth;
    implemented data driven solutions that improved team efficiency by 35% over a 6 months period.
    ● Developed and generated weekly MIS reports for a 14 member team, detailing KPI’s such as duplicate
    count performance, weekly audits; reports led to a 20% increase in team productivity.

    ICICI Securities, New Delhi, IN 2020 – 2021


    Equity Relationship Manager
    ● Managed relationships with over 2000 clients of ICICI Securities by acting as a liaison between the
    organization and customers.
    ● Obtained a 90K annual revenue at an 80% win rate by ensuring the quality of service.
    ● Improved dead account (ST account) activation to 85% by approaching to 2.5K customers per month
    increasing revenue over approx. 20K per month.
    ● Contributed to client’s revenue and portfolio growth objectives of 2 Lacs INR to 3.5 Lacs INR by discovering
    and building a new portfolio of shares to generate enterprise-class revenue.
    ● Increased Lead generation by 55% by collaborative relationships and close follow up resulting in better
    company representation.

    EDUCATION

    TAPMI School of Business, Manipal University, Jaipur, IN 2018 – 2020


    Master of Business Administration — Marketing

    SKILLS

    Technical Skills: Business Analysis, Microsoft Power BI, Service Now, Data Analytics, SQL, Data Visualization,
    Python, MS Excel.
    Languages: Hindi (Native), English (Fluent).

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