BUSINESS MEETINGS

Read the article titled “Meeting Etiquette” by workspace.co.uk

WARM UP
Discuss the quotes related to meetings, use the prompts to guide your answer.

1. Discuss the meaning of each quote.

2. How could you apply the meaning of each quote to your life?
3. To what extent do you agree / disagree with each quote?
4. Can you think of any real-life example where you have seen the meaning of each
quote in practice?

Quotes:

“You have a meeting to make a decision, not to decide on the question”

"Meetings are a symptom of bad organisation. The fewer meetings, the better."

"If you don't know where you're going, any road will take you there."

"In meetings, leaders should strive to create an environment where all voices are heard
and collaboration can flourish."

"The best way to have a good idea is to have lots of ideas."

ESL Pals 1 Business English

 DIFFERENT TYPES OF MEETINGS
Task 1: Five types of meetings are in the box, use them to complete the sentences.

training project update negotiation workshops reviews

1. _______________________ are usually used to discuss performance, could be internal

or external.

2. Meetings with customers will usually require a certain degree of _________________.

3. _______________________ can range anywhere from informal to mandatory, and

individual to group.

4. Any big project that involves multiple departments will require regular
_______________________.

5. ________________ allow colleagues to discuss ideas, strategies and solve problems.

Task 2: Discuss the following questions as a class.

a. Which type of meeting do you attend most often?

b. How often do you attend meetings? Do you find meetings useful? Explain.

c. Do you find workshops useful, or do you prefer to work independently?

d. Do you have regular performance reviews with your manager / customers?

e. Does your company offer regular training sessions?

f. How do you feel during negotiations?

g. Are project update meetings necessary, or could they be done via email instead?

ESL Pals 2 Business English

 PHRASAL VERBS

Task 1: Match phrasal verbs from the box with the correct synonyms (a-e).

pencil in get back to come up put back run (it) by

a. tell

b. postpone

c. arrange

d. reply

e. happen

Task 2: Complete the sentences using the phrasal verbs.

1. I don’t know right now, but I will ________ you tomorrow with the answer.

2. Due to illness, the meeting will be ________ to next week.

3. The meeting has been ________ for tomorrow, so i’m going to start planning now.

4. There has been a slight change to the contract, can you ________ the client.

5. Something has ________ so can we reschedule the meeting for next week?

Task 3: Practice using the phrasal verbs by discussing the following questions.

a. How do you ensure that you effectively pencil in important personal and
professional commitments in your busy schedule?

b. When you receive a lot of emails, how do you prioritise who to get back to first?

c. How do you feel when you have to cancel a meeting because something important
comes up?

d. Describe a time you had to put back a meeting. What happened?

e. When you have a new idea, who do you run it by for feedback and approval, and
why is this step important in decision-making?

ESL Pals 3 Business English

 MEETING ETIQUETTE TIPS
Read the article below. Complete the headings using the words from the box.

Punctuality Introductions Sit appropriately Prepare an agenda

Turn off mobile phone Don’t interrupt others Food & drink etiquette

Here are our top tips for adhering to ____________________________________:

meeting etiquette and maintaining a It is not a good trait to talk over others in
positive, professional image when doing any type of business meeting. Each
business in London and across the UK: person who is sitting around the meeting
table is there for a reason, so ensure
____________________________________: everyone gets a chance to have their say
You should always respect and prioritise and that no-one dominates the
the time of your colleagues and conversation. It may be necessary to calm
prospective clients, so it’s always best to the enthusiasm of others.
arrive in plenty of time for any business
meeting. Punctuality is a key ____________________________________:
characteristic of a good leader and shows In the modern business world, it’s
professionalism. understandable why people have their
smartphones on the table during
____________________________________: meetings. However, in terms of meeting
If you are entering a group meeting with etiquette, it’s not recommended. The
individuals that may not know each other, message alerts can be distracting to
ensure you make adequate introductions others. It can also indicate to others that
to break the ice and give each person an you’re not focused on the meeting. If you
opportunity to introduce themselves. want to create a positive impression,
leave your smartphone in your pocket.
____________________________________: And leave the room briefly if you need to
Some business meetings may only last an make a call.
hour; as business professionals have full
schedules. However, with so little time ____________________________________:
and so much to say, it can be difficult to Preferably eat before a business meeting,
stay on track. Therefore, a meeting as eating during a meeting is
agenda is necessary, as it enables you to unprofessional. Avoid taking coffee or tea
facilitate the conversation and maintain to meeting rooms unless advised by
focus. superiors.

____________________________________: The unwritten rules of meeting etiquette

Particularly for formal, round-table may not seem like a big deal, but they
meetings, it is important that you sit truly can be the difference between
appropriately on your chair, without securing that next big deal and damaging
slouching. Adjust your seat so that you’re your reputation. Therefore, it is important
at equal height with everyone else at the to adhere to etiquette at all times during
table. your business meetings.

ESL Pals 4 Business English

Task 2: Research different synonyms for the following words.

1. etiquette.

2. prospective clients.

3. break the ice.

4. enthusiasm.

5. to distract.

6. a big deal.

Task 3: Create a series of sentences or a short story using each word listed above.

Task 4: Discuss the following questions as a class.

1. In your country, is it important that all meetings begin on time?

2. How do you ensure that you make a good first impression during your introduction?

3. During meetings at your company, is an agenda usually provided?

4. Are there any situations when using a phone during a meeting would be positive?

5. What is your opinion of people consuming food or drink during meetings?

6. Do you think sitting appropriately is important? Explain.

7. Why can interrupting someone be a problem?

8. Which of the tips from the article is most important to you?

9. Do you agree with all the tips?

10. Work in pairs, and think of two more meeting etiquette tips.

ESL Pals 5 Business English

 SEVEN STAGES OF A BUSINESS MEETING
Study the seven stages of a meeting below (1-7). Complete the activity at each stage.

1. Small talk.
Which are acceptable small talk subjects and which are not? Explain.

- Politics - Weather - Netflix series

- Sport - Travel - Relationships

2. Introductions.
Which of the statements are acceptable during an introduction? Explain.

a. Hello, everyone. Thank you for coming today.

b. I refuse to wait for Amy, as she is always late, so let’s get started.
c. Ok, if you look at the first graph, it shows our sales have increased this month.
d. Hello, ok it seems everyone is here, so let’s get started.

3. Set the agenda.

Read the example below, then answer the questions.

“Our meeting today will be brief because there are only a few things on the agenda. First
of all, we will discuss last week's sales. Secondly, we will discuss our promotional
activity for September. And finally, I will provide an update on the office move.”

a. What is the purpose of the underlined words?

b. Are there any advantages to following an agenda?
c. When do you set the agenda for the meeting? Before or during the meeting?

ESL Pals 6 Business English

 4. Agreeing and disagreeing.
Read the example below, then correct it using the phrases provided.

"You are completely wrong. I cannot believe you think a 50% discount will increase sales;
it is a terrible idea! My idea, which is much better, is to offer our customers free delivery.
This is a perfect solution, as it will cost us much less but will provide our customers with
great service".

- I’m sorry but… - I understand your point, but…

- I don’t agree with you on that... - Judging from my experience…
- I don’t share your view.... - I believe it would be wiser to...

5. Checking understanding.
Which of the phrases would you use to check if you understood something? Explain.

a. Could you explain your point again, as I’m not sure I fully understand.
b. I have no idea what you are talking about; you need to repeat yourself.
c. Apologies, I'm not sure that I follow you; could you give an example?
d. Please slow down when you talk and pronounce your words clearly.

6. Stay on the agenda.

Read the examples then choose the correct option to complete the sentence. Explain.

1. We're running short on time, so ________________________________.

let's move on to the next item. or be quiet unless it’s important.

2. Guys, this topic is not on the agenda, ____________________________.

but it’s interesting so let’s continue. or let’s save it for another meeting.

7. Closing.
Read the good closing statement below, then answer the questions.

“Again, I want to thank you all for taking time out of your busy schedules to be here
today. The minutes of today's meeting will be sent out via email tomorrow afternoon.”

1. Can you give another example of a closing statement?

2. Do you believe it is important to send out the minutes of meetings? Explain.

ESL Pals 7 Business English

 ROLE PLAY
Read the two situations, then decide what action you would take in each situation.

1. Your company has been criticised for hiring too few women. How could you improve
the situation?

2. Your company has lost a valuable contract with a big customer. The CEO has asked
you to make savings. What savings would you propose?

Work in pairs. Hold a meeting with a partner and discuss the situations above. You
must use the language and tips provided in the lesson. Follow the structure below:

● Introduce the meeting.

● Set the agenda.

● Work through the agenda.

● Discuss each point with a partner.

● Agree / disagree with your partner's opinion.

● Closing.

Tip: Throughout the meeting; check for understanding and stick to the agenda.

ESL Pals 8 Business English

 LET’S DEBATE

Study the statements, then decide if you agree or disagree with them. Use the language
in the table at the bottom of the page to help structure your answer.

Express an opinion Express disagreement

It seems to me that… I don’t agree with you about…
I feel that… I can’t accept your view that…
I’m absolutely convinced that… I have a different opinion…
In my opinion,… I’m not sure if…
I believe / suppose / feel (that)… I’m not convinced that…

Express pro’s and con’s Summarise

There are two sides to this point... So, in conclusion…
On the one hand…,on the other hand… To summarise..
An argument for / against is… Overall, it is clear that…
Some people think that…,others say that… As a result..
The advantages / disadvantages are... The bottom line is...

ESL Pals 9 Business English

HOMEWORK
BUSINESS COLLOCATIONS
Task 1: Use the words in the box to correctly complete the sentences.

achieve miss stick set chair

1. Due to the team’s excellent strategy, they were able to ________________ their
targets easily.

2. It is important not to ________________ deadlines with customers as it shows

unprofessionalism, and ruins trust

3. John found it difficult to ________________ to a budget because of inflation.

4. To ensure good attendance it is important to ________________ a date that everyone

agrees on.

5. If you ________________ a meeting, it is your responsibility to ensure everyone stays

on the agenda.

Task 2: On a separate piece of paper, write detailed answers to the questions below.

a. Do you have targets in your job? Do you always achieve your target? Explain.

b. How do you ensure that you don’t miss any deadlines?

c. Do you often chair meetings? How do you feel when doing so?

d. What are the consequences of not sticking to a budget?

e. How far in advance do you normally set a date for an important customer meeting?

ESL Pals 10 Business English