Washing Machine

User manual
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 Contents

Safety information 4
What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
Contents

Critical installation warnings 7

Installation cautions 8
Critical usage warnings 9
Usage cautions 11
Critical cleaning warnings 14
Instructions about the WEEE 15

Installation 16
What’s included 16
Installation requirements 18
Step-by-step installation 20

Before you start 28

Initial settings 28
Laundry guidelines 28
Detergent drawer guidelines 31

Operations 35
Control panel 35
Simple steps to start 37
Cycle overview 38
Special features 41
Settings 43

Maintenance 44
Eco drum clean 44
Smart Check 45
Emergency drain 46
Cleaning 47
Recovery from freezing 51
Care against an extended time of disuse 51

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 Troubleshooting 52
Checkpoints 52
Information codes 56

Contents
Specifications 59
Fabric care chart 59
Protecting the environment 60
Specification sheet 61

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 Safety information
Congratulations on your new Samsung washing machine. This manual contains important
information on the installation, use and care of your appliance. Please take some time to
read this manual to take full advantage of your washing machine’s many benefits and
features.

What you need to know about the safety instructions

Please read this manual thoroughly to ensure that you know how to safely and efficiently
Safety information

operate the extensive features and functions of your new appliance. Please store the
manual in a safe location close to the appliance for future reference. Use this appliance
only for its intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution and care when installing, maintaining and operating your washing machine.
Because the following operating instructions cover various models, the characteristics of
your washing machine may differ slightly from those described in this manual and not
all warning signs may be applicable. If you have any questions or concerns, contact your
nearest service centre or find help and information online at www.samsung.com.

Important safety symbols

What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or
property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.

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 These warning signs are here to prevent injury to yourself and others.
Please follow them explicitly.
After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist.
To safely operate this appliance, familiarize yourself with its operation and exercise care

Safety information
when using it.

Important safety precautions

WARNING
To reduce the risk of fire, electric shock, or injury to persons
when using your appliance, follow basic precautions, including the
following:
1. This appliance is not to be used by persons (including children)
with reduced physical, sensory or mental capabilities, or lack
of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
2. For use in Europe: This appliance can be used by children aged
from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children
without supervision.
3. Children should be supervised to ensure that they do not play with
the appliance.

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 Safety information

4. If the supply cord is damaged, it must be replaced by the

manufacturer, its service agent or similarly qualified persons in
order to avoid a hazard.
5. The new hose-sets supplied with the appliance are to be used and
old hose-sets should not be reused.
Safety information

6. For appliances with ventilation openings in the base, a carpet must

not obstruct the openings.
7. For use in Europe: Children of less than 3 years should be kept
away unless continuously supervised.
8. CAUTION: In order to avoid a hazard due to inadvertent resetting
of the thermal cut-out, this appliance must not be supplied through
an external switching device, such as a timer, or connected to a
circuit that is regularly switched on and off by the utility.
9. This appliance is intended to be used in household only and it is
not intended to be used such as:
- staff kitchen areas in shops, offices and other working
environments;
- farm houses;
- by clients in hotels, motels and other residential type
environments;
- bed and breakfast type environments;
- areas for communal use in blocks of flats or in launderettes.

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 Critical installation warnings
WARNING

The installation of this appliance must be performed by a qualified technician or service

company.
• Failure to do so may result in electric shock, fire, an explosion, problems with the

Safety information
product, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specifications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances using a power strip or extending the power
cord may result in electric shock or fire.
• Ensure that the power voltage, frequency, and current are the same as those of the
product specifications. Failure to do so may result in electric shock or fire. Plug the
power plug into the wall socket firmly.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or fire.
Plug the power plug into the wall socket so that the cord is running towards the floor.
• If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or fire.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a bag over its head, it may suffocate.
When the appliance, power plug or power cord is damaged, contact your nearest service
centre.
This appliance must be properly grounded.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, fire, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly and make sure
that it is in accordance with local and national regulations.
Do not install this appliance near a heater or any inflammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.

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 Safety information

• Frost may cause the tubes to burst.

Do not install this appliance in a location where gas may leak.
• This may result in electric shock or fire.
Do not use an electric transformer.
• This may result in electric shock or fire.
Safety information

Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or fire.
Do not pull or excessively bend the power cord.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or fire.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by holding the plug.
• Failure to do so may result in electric shock or fire.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.

Installation cautions
CAUTION

This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or fire due to electric leakage.
Install your appliance on a solid, level floor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with
the product.

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 Critical usage warnings
WARNING

If the appliance is flooded, turn off the water & power supplies immediately and contact
your nearest service centre.
• Do not touch the power plug with wet hands.

Safety information
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power
plug immediately and contact your nearest service centre.
• Failure to do so may result in electric shock or fire.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately
without touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or fire.
Do not let children play in or on the washing machine. In addition, when disposing of the
appliance, remove the washing machine door lever.
• If trapped inside the product, children may suffocate to death.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the
washing machine before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol
or other inflammable or explosive substances.
• This may result in electric shock, fire, or an explosion.
Do not open the washing machine door by force while it is operating (high-temperature
washing/drying/spinning).
• Water flowing out of the washing machine may result in burns or cause the floor to be
slippery. This may result in injury.
• Opening the door by force may result in damage to the product or injury.
Do not insert your hand under the washing machine while an operation is in progress.
• This may result in injury.
Do not touch the power plug with wet hands.
• This may result in electric shock.
Do not turn the appliance off by unplugging the power plug while an operation is in
progress.
• Plugging the power plug into the wall socket again may cause a spark and result in
electric shock or fire.

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 Safety information

Do not let children or the infirm use this washing machine without proper supervision. Do
not let children climb in or onto the appliance.
• This may result in electric shock, burns or injury.
Do not insert your hand or a metal object under the washing machine while it is operating.
• This may result in injury.
Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and
Safety information

pull it straight out of the outlet.

• Damage to the power cord may cause a short-circuit, fire and/or electric shock.
Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service
centre.
• Failure to do so may result in electric shock, fire, problems with the product, or injury.
If the water supply hose comes loose from the water tap and floods the appliance, unplug
the power plug.
• Failure to do so may result in electric shock or fire.
Unplug the power plug when the appliance is not being used for long periods of time or
during a thunder or lightning storm.
• Failure to do so may result in electric shock or fire.
If any foreign substance enters into the appliance, unplug the power plug and contact
your nearest Samsung Customer Service.
• This may result in electric shock or fire.
Do not let children (or pets) play in or on your washing machine. The washing machine
door does not open easily from the inside and children may be seriously injured if trapped
inside.

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 Usage cautions
CAUTION

When the washing machine is contaminated by a foreign substance such as detergent,

dirt, food waste, etc., unplug the power plug and clean the washing machine using a damp,
soft cloth.

Safety information
• Failure to do so may result in discolouration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washing
machine.
• If the glass is broken, it may result in injury.
After a water supply failure or when reconnecting the water supply hose, open the water
tap slowly.
Open the water tap slowly after a long period of non-use.
• The air pressure in the water supply hose or the water pipe may damage a product
part or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washing machine is used when it is flooded because of a draining problem, it
may result in electric shock or fire.
Insert the laundry into the washing machine completely so that the laundry does not get
caught in the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the
washing machine, or result in a water leak.
Turn the water supply off when the washing machine is not being used.
• Ensure that the screws on the water supply hose connector are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign
substance (e.g. waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may
cause a water leak.
Open the water tap and check if the water supply hose connector is firmly tightened and
that there is no water leak before using the product.
• If the screws on the water supply hose connector are loose, it may result in a water
leak.
The product you have purchased is designed for domestic use only.

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 Safety information

Using the product for business purposes qualifies as a product misuse. In this case, the
product will not be covered by the standard warranty provided by Samsung and no
responsibility can be attributed to Samsung for malfunctions or damages resulting from
such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
Safety information

• This may result in electric shock, fire, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, fire or problems
with the product.
Do not place objects that generate electromagnetic fields near the washing machine.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the
water.
• This may result in burns or injury.
If the water temperature is high before drain, it take time until the temperature goes
down, and it can be different depending on internal temperature.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has
a special cycle for washing these items.
(*): Woollen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers,
sweat suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washing machine mark is on the care label.
This may result in injury or damage to the washing machine, walls, floor, or clothing
due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may
come off and stick to inside the drum, and this may result in malfunction such as a
drainage error.
Do not operate the washing machine when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
The door glass becomes hot during washing and drying. Therefore, do not touch the door
glass.
Also, do not allow children to play around the washing machine or touch the door glass.
• This may result in burns.

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 Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
• The liquid detergent guide (applicable models only) is not used for powder detergent.
Remove the guide when using powder detergent.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the
washing machine.

Safety information
• This may result in damage to the washing machine, or injury and death in the case of
pets due to the abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams or lotions usually found in skincare
shops or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long
periods of time.
• This may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to
the surface and use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry
contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the
oxidation of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washing machine.
Do not use natural hand-washing soap for the washing machine.
• If it hardens and accumulates inside the washing machine, it may result in problems
with the product, discolouration, rust, or bad odours.
Place socks and brassieres in a washing net and wash them with the other laundry.
Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
Do not use hardened detergent.
• If it accumulates inside the washing machine, it may result in a water leak.
Make sure that the pockets of all the clothing items to be washed are empty.

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 Safety information

• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause
extensive damage to the appliance.
Do not wash clothing with large buckles, buttons or other heavy metal objects.
Sort the laundry by colour on the basis of its colorfastness and select the recommended
cycle, water temperature and additional functions.
• This may result in discolouration or fabric damage.
Safety information

Take care that children’s fingers are not caught in the door when you close it.
• Failure to do so may result in injury.

Critical cleaning warnings

WARNING

Do not clean the appliance by spraying water directly onto it.

Do not use a strong acidic cleaning agent.
Do not use benzene, thinner or alcohol to clean the appliance.
• This may result in discolouration, deformation, damage, electric shock or fire.
Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or fire.

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 Instructions about the WEEE

Correct Disposal of This Product (Waste Electrical & Electronic

Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates

Safety information
that the product and its electronic accessories (e.g. charger,
headset, USB cable) should not be disposed of with other
household waste at the end of their working life. To prevent
possible harm to the environment or human health from
uncontrolled waste disposal, please separate these items from
other types of waste and recycle them responsibly to promote the
sustainable reuse of material resources.
Household users should contact either the retailer where they
purchased this product, or their local government office, for details
of where and how they can take these items for environmentally
safe recycling.
Business users should contact their supplier and check the terms
and conditions of the purchase contract. This product and its
electronic accessories should not be mixed with other commercial
wastes for disposal.

For more information on safe disposal and recycling, visit our website www.samsung.com
or contact our Helpline numbers on the last page.

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 Installation
Follow these instructions carefully to ensure proper installation of the washing machine
and to prevent accidents when doing laundry.

What’s included
Make sure all the parts are included in the product package. If you have a problem with
the washing machine or the parts, contact a local Samsung customer centre or the retailer.

01

02

09
Installation

03

10

04 11

05

12
06

07

08

01 Release lever 02 Detergent drawer 03 Control panel

04 Door 05 Drum 06 Pump filter
07 Emergency drain tube 08 Filter cover 09 Worktop
10 Power plug 11 Drain hose 12 Levelling feet

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 Spanner Bolt caps Hose guide

Cold water hose Hot water hose Liquid detergent guide

Installation
NOTE
• Bolt caps: The provided number (3 to 6) of bolt caps depends on the model.
• Hot water hose: Applicable models only.
• Liquid detergent guide: Applicable models only.

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 Installation

Installation requirements

Electrical supply and grounding Water supply

• AC 220-240 V / 50 Hz fuse or circuit A proper water pressure for this washing
breaker is required. machine is between 50 kPa and 800 kPa.
• Use an individual branch circuit specific Water pressure less than 50 kPa may
to the washing machine. cause the water valve not to close
completely. Or, it may take longer to fill
To ensure proper grounding, the washing
the drum, causing the washing machine
machine comes with a power cord
to turn off. Water taps must be within
featuring a three-prong grounding plug for
120 cm from the rear of the washing
use in a properly installed and grounded
machine so that the provided inlet hoses
Installation

outlet.
reach the washing machine.
Check with a qualified electrician or
To reduce the risk of leaks:
service person if you are not sure about
the grounding. • Make sure water taps are easily
accessible.
Do not modify the provided plug. If it does
• Turn off the taps when the washing
not fit the outlet, call a qualified electrician
machine is not in use.
to install a proper outlet.
• Check for any leaks at the water inlet
WARNING
hose fittings on a regular basis.
• Do NOT use an extension cord.
CAUTION
• Use only the power cord that comes
Before using the washing machine for
with the washing machine.
the first time, check all connections at the
• Do NOT connect the ground wire to
water valve and taps for any leaks.
plastic plumbing, gas lines, or hot water
pipes. Drain
• Improperly connected grounding Samsung recommends a standpipe in
conductors may cause electric shock. height of 60-90 cm. The drain hose must
be connected through the hose clip to the
standpipe, and the standpipe must fully
cover the drain hose.

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 Flooring Alcove installation
For best performance, the washing Minimum clearance for stable operation:
machine must be installed on a solid floor.
Sides 25 mm
Wood floors may need to be reinforced
to minimize vibration and/or unbalanced Top 25 mm
loads. Carpeting and soft tile surfaces are Rear 50 mm
not a good resistance to vibrations and Front 550 mm
may cause the washing machine to move
If both the washing machine and a dryer
slightly during the spin cycle.
are installed in the same location, the front
CAUTION
of the alcove must have at least a 550 mm
Do NOT install the washing machine on a unobstructed air opening. Your washing

Installation
platform or a poorly supported structure. machine alone does not require a specific
Water temperature air opening.

Do not install the washing machine in

areas where water may freeze as the
washing machine always retains some
water in its water valves, pumps, and/or
hoses. Frozen water left in the connection
parts may cause damage to belts, the
pump, and other components of the
washing machine.

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 Installation

Step-by-step installation

STEP 1 Select a location

Location requirements:
• Solid, level surface without carpeting or flooring that may obstruct ventilation
• Away from direct sunlight
• Adequate room for ventilation and wiring
• The ambient temperature is always higher than the freezing point (0 °C)
• Away from a heat source

STEP 2 Remove the shipping bolts

Installation

Unpack the product package and remove all shipping bolts.

NOTE
Number of shipping bolts may differ depending on the model.
WARNING
Packaging materials can be dangerous to children. Dispose all packaging material (plastic
bags, polystyrene, etc.) out of children’s reach.

1. Locate the shipping bolts (marked with

circle in the figure) on the rear side of
the washing machine.
CAUTION
Do not remove the screw (A) that fixes the
A hose clip.

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 2. Using the supplied spanner, loosen
all the shipping bolts by turning them
counterclockwise.
NOTE
You must keep the shipping bolts for
future use.

3. Insert the bolt caps (B) to the holes

(marked with circle in the figure).

Installation
B

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 Installation

STEP 3 Adjust the levelling feet

1. Gently slide the washing machine into

position. Excessive force may damage
the levelling feet.
2. Level the washing machine by manually
adjusting the levelling feet.

3. When levelling is complete, tighten the

nuts using the spanner.
Installation

STEP 4 Connect the water hose

The provided water hose may differ depending on the model. Please follow the instruction
according to the provided water hose.
Connecting to a threaded water tap

1. Connect the water hose to the water

tap, and then turn the connector
clockwise as shown.

2. Connect the other end of the water

hose to the inlet valve on the back of
the washing machine. Turn the hose
clockwise to tighten.

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 3. Open the water tap and check if there
are any leaks around the connection
areas. If there are water leaks, repeat
the steps above.

Installation
WARNING
If there is a water leak, stop operating the washing machine and disconnect from the
electrical supply. Then, contact a local Samsung service centre in case of a leak from
the water hose, or contact a plumbing technician in case of a leak from the water tap.
Otherwise, this may cause electric shock.
CAUTION
Do not stretch the water hose by force. If the hose is too short, replace the hose with a
longer, high-pressure hose.
Connecting to a non-threaded water tap

1. Remove the adaptor (A) from the water

hose (B).
A

2. Use a Phillips screwdriver to loosen

four screws on the adaptor.

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 Installation

3. Hold the adaptor and turn part (C) in

the arrow direction to loosen it by
5 mm (*).

4. Insert the adaptor onto the water tap,

and then tighten the screws while
lifting the adaptor.
Installation

5. Turn part (C) in the arrow direction to

C tighten it.

6. While pulling down part (D) on the

water hose, connect the water hose to
the adaptor. Then, release part (D). The
hose fits into the adaptor with a clicking
D sound.

7. To complete connecting the water hose,

see 2 and 3 on the “Connecting to a
threaded water tap” section.

NOTE
• After connecting the water hose to the adaptor, check if it is connected properly by
pulling the water hose downwards.
• Use a popular type of water taps. If the tap is square-shaped or too big, remove the
spacer ring before inserting the tap into the adaptor.

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 For models with an additional hot water inlet:

1. Connect the red end of the hot water

hose to the hot water inlet on the back
of the machine.
2. Connect the other end of the hot water
hose to the hot water tap.

Installation
Aqua stop hose (applicable models only)

The aqua stop hose alerts users of any

water leak risks. It senses the water flow
and turns red on the centre indicator (A) in
case of a leak.

NOTE
The end of the aqua stop hose must be fitted to the water tap and not the machine.

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 Installation

STEP 5 Position the drain hose

The drain hose can be positioned in three ways:

Over the edge of a wash basin

The drain hose must be placed at a height
of between 60 cm and 90 cm (*) from the
floor. To keep the spout of the drain hose
A bent, use the supplied plastic hose guide
(A). Secure the guide to the wall using a
hook to ensure stable drainage.
Installation

In a drain pipe
The drain pipe should be between 60 cm
and 90 cm high (*). It is advisable to use a
65 cm high vertical pipe.
• To ensure the drain hose stays in
position, use the plastic hose guide
provided (see the figure).
• To prevent the siphoning of water flow
during drainage, make sure to insert the
drain hose 15 cm in the drain pipe.
• To prevent the drain hose from moving
around, secure the hose guide to the
wall.
Drain standpipe requirements:
• Minimum diameter of 5 cm
• Minimum carry-away capacity of
60 litres per minute

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 In a sink drain pipe branch
The drain pipe branch mush be above the
sink siphone so that the end of the hose is
at least 24 in. (60 cm) above the ground.
(*) : 24 in. (60 cm)

Installation
CAUTION
Do not put the drain hose in places of
stagnant water or ponding. The water may
flow back to the washing machine.

STEP 6 Power on
Plug the power cord into a wall socket featuring an AC 220-240 V / 50 Hz approved
electrical outlet protected by a fuse or circuit breaker. Then, press Power to turn on the
washing machine.

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 Before you start

Initial settings

Run Calibration (recommended)

Calibration ensures accurate weight detection by the washing machine. Make sure the
drum is empty before running Calibration.
1. Power off, and then power on the washing machine.
2. Hold down Temp. and Delay End simultaneously for 3 seconds to enter
Calibration mode. The “Cb” message appears.
3. Press Start/Pause to run the Calibration cycle.
4. The drum will rotate for about 3 minutes. (The direction of the drum rotation may
differ depending on the model.)
5. When the cycle is complete, “0” appears on the display and the washing machine will
turn off automatically.
6. The washing machine is now ready for use.
Before you start

Laundry guidelines

STEP 1 Sort
Sort the laundry according to these criteria:
• Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and
rayon.
• Colour: Separate whites from colours.
• Size: Mixing different sized items together in the drum improves the washing
performance.
• Sensitivity: Wash delicate items separately for pure, new woollen items, curtains, and
silk items. Check the labels on the items.
NOTE
Make sure to check the care label on the clothing, and sort them accordingly before
starting the wash.

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 STEP 2 Empty pockets
Empty all the pockets of your laundry items
• Metal objects such as coins, pins, and buckles on clothing may damage other laundry
items as well as the drum.
Turn clothing with buttons and embroideries inside out
• If trousers or jacket zippers are open while washing, the drum may be damaged.
Zippers should be closed and fixed with a string.
• Clothing with long strings may become entangled with other clothes. Make sure to tie
the strings before starting the wash.

STEP 3 Use a laundry net

• Brassieres (machine washable) must be placed in a laundry net. Metal parts of the
brassieres may break through and tear other laundry items.
• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become

Before you start

caught around the door. Place them inside a fine laundry net.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal
vibrations that could move the washing machine and result in injury.

STEP 4 Prewash (if necessary)

Select the Prewash option for the selected cycle if the laundry is heavily soiled. When
selecting the Prewash option, make sure to put powder-type detergent into the main wash
compartment.

STEP 5 Determine the load capacity

Do not overload the washing machine. Overloading may cause the washing machine to
not wash properly. For the load capacity for the type of clothing, see page 38.
NOTE
When washing bedding or bedding covers, the wash time may be lengthened or the spin
efficiency may be reduced. For bedding or bedding covers, the recommended maximum
spin cycle speed is 800 rpm, and the load capacity is 2.0 kg or less.
CAUTION
If the laundry is unbalanced and the “Ub” information code is displayed, redistribute the
load. Unbalanced laundry may reduce the spinning performance.

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 Before you start

STEP 6 Apply a proper detergent type

The type of detergent depends on the type of fabric (cotton, synthetic, delicate items,
wool), colour, wash temperature, and degree of soiling. Make sure to use the laundry
detergent that is designed for automatic washing machines.
NOTE
• Follow the detergent manufacturer’s recommendations based on the weight of the
laundry, the degree of soiling, and the hardness of the water in your local area. If you
are not sure about the water hardness, contact a local water authority.
• Do not use detergent that tends to be hardened or solidified. This detergent may
remain after the rinse cycle, blocking the drain outlet.
CAUTION
When washing wool using the WOOL cycle, use only a neutral liquid detergent. If used
with the WOOL cycle, powder detergent may remain on the laundry and discolour the
Before you start

laundry.
Laundry capsules
To get the best results from using laundry capsules, please follow these instructions.

1. Put the capsule in the bottom of the

empty drum towards the rear.

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 2. Put the laundry in the drum on top of
the capsule.

CAUTION
For cycles using cold water or cycles that complete in less than one hour, it is

Before you start

recommended to use a liquid detergent. Otherwise, the capsule may not dissolve
completely.

Detergent drawer guidelines

The washing machine provides a three-compartment dispenser: the left compartment for
the main wash, the front-right for fabric softeners, and the rear-right for the preliminary
wash.

1. Prewash compartment: Apply

prewash detergent.
2. Main-wash compartment: Apply
A
main-wash detergent, water softener,
soaking detergent, bleach, and/or stain
removers.
3. Softener compartment: Apply
additives such as fabric softener. Do not
exceed the max line (A).

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 Before you start

NOTE
The actual appearance of the softener
guide may differ with the model.

CAUTION
• Do not open the detergent drawer while the washing machine is operating.
• Do not use the following types of detergent in the drawer:
- Tablet or capsule types
Before you start

- Ball or net types

• To prevent the compartment from clogging, concentrated or highly-enriched agents
(fabric softener or detergent) must be diluted with water before being applied.
• When Delay End is selected, do not apply detergent directly into the drum. Otherwise,
this may discolour the laundry. Use the detergent drawer when Delay End is selected.

To apply washing agents to the detergent drawer

1. Slide open the detergent drawer.

2. Apply laundry detergent to the
main-wash compartment as
instructed or recommended by the
manufacturer. To use liquid detergent,
see page 34.

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 3. Apply fabric softener to the softener
compartment. Do not exceed the max
line (A).
Softener is dispensed into the wash
during the final rinse.

Before you start

4. If you want to prewash, apply
prewash detergent to the prewash
compartment as instructed or
recommended by the manufacturer.
5. Close the detergent drawer.

CAUTION
• Do not apply powder detergent to the
liquid detergent guide.
• Concentrated fabric softener must be
diluted with water before applied.
• Do not apply main-wash detergent to
the softener compartment.

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 Before you start

To use liquid detergent (applicable models only)

First insert the provided liquid detergent

guide in the main-wash compartment.
Then, apply liquid detergent to the guide
below the marked max line (A).
NOTE
• Insert the liquid detergent guide only
after you remove the detergent drawer
from the washing machine by pressing
A release lever (A).
• After a wash, some liquid detergent
may remain in the detergent drawer.
CAUTION
Before you start

• Do not use the Prewash function when

you use liquid detergent.
• Remove the liquid detergent guide
when you use powder detergent.

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 Operations

Control panel

02 10

08

11
01 09

03 04 05 06 07

01 Cycle Selector Turn the dial to select a cycle.

The display shows current cycle information and estimated time
02 Display
remaining, or an information code when a problem occurs.
03 Temp. Press to change the water temperature for the current cycle.
Press to change the rinse count for the current cycle. You can set
04 Rinse
the rinse count to a max of 5, depending on the cycle.
Press to change the spinning speed for the current cycle. The

Operations
revolutions per minute (RPM) differs with the model.
• Rinse Hold: The final rinse process is suspended so that the
laundry remains in the water. To unload the laundry, run a
drain or spin process.
- To use the Rinse Hold option, press Spin repeatedly until
all the Spin option indicators turn off.
• No Spin : The drum does not rotate after the final drain
05 Spin process.
- To use the No Spin option, press Spin repeatedly until the
No Spin indicator ( ) turns on.
• Spin Only : To run the Spin Only cycle, press Spin for
3 seconds. When the cycle time and spinning speed appear,
press Spin repeatedly until a desired spinning speed
is selected. Then, press Start/Pause to start the cycle. The
spinning time depends on the selected cycle.
Press to select an option from Intensive, and Pre Wash. Press
06 Options again to deselect.
• Availability of the options depends on the cycle.

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 Operations

Press to activate/deactivate the Bubble Soak function. This

function helps remove a wide variety of stubborn stains.
• Bubble Soak helps remove a variety of stubborn stains.
• With Bubble Soak selected, laundry is thoroughly soaked in
07 Bubble Soak
water bubbles for effective washing.
• Bubble Soak is available with and adds up to 30 minutes to 5
cycles: COTTON, SYNTHETICS, DAILY WASH, HYGIENE STEAM,
and BEDDING.
Delay End lets you set the end time of the current cycle. Based
on your settings, the start time of the cycle will be determined
by the machine’s internal logic. For example, this setting is useful
08 Delay End for programming your machine to finish a wash at the time you
normally return home from work.
• Press to choose a preset unit of hours.
Press to prepare your laundry so that it can be easily ironed by
reducing the wrinkles during the spin cycle.
09 Easy Iron • Easy Iron is only available for the following wash cycles:
COTTON, COTTON, SYNTHETICS, DAILY WASH, SUPER ECO
Operations

WASH, DARK GARMENT, HYGIENE STEAM, and BEDDING.

10 Power Press to turn on/off the washing machine.
11 Start/Pause Press to start or stop operation.

For more information on the options, see the “Special features” section.
*(3 sec) : Press and hold for 3 seconds.

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 Simple steps to start

6
3 4 5

1. Press Power to turn on the washing machine.

2. Turn the Cycle Selector to select a cycle.
3. Change the cycle settings ( Temp., Rinse, and Spin) as necessary.
4. To add an option, press Options. Use the button again to choose a preferred item.
5. The machine provides 3 respective buttons for Bubble Soak, Easy Iron, and
Delay End for easy access. If you want to use one of these options, press the
corresponding button.

Operations
6. Press Start/Pause.

To change the cycle during operation

1. Press Start/Pause to stop operation.
2. Select a different cycle.
3. Press Start/Pause again to start the new cycle.

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 Operations

Cycle overview

Standard cycles
Cycle Description & Max load (kg)
• For cottons, bed linens, table linens, underwear,
towels, or shirts. The washing time and the rinse
COTTON Max
count are automatically adjusted according to the
load.
• Optimal performance with lower energy for cotton
fabrics, bed linens, table linens, underwear, towels,
COTTON Max
or shirts. For energy saving, the actual washing
temperature may be lower than specified.
• For blouses or shirts that are made of polyester
SYNTHETICS 4
(diolen, trevira), polyamide (perlon, nylon), or the like.
• For sheer fabrics, bras, lingerie (silk), and other
DELICATES handwash-only fabrics. 2
• For best performance, use liquid detergent.
• Featuring an additional rinse process after applying
RINSE+SPIN -
Operations

fabric softener to the laundry.

• Featuring an additional spin process to effectively
SPIN -
remove moisture from laundry.
• Cleans the drum by removing dirt and bacteria from
the drum.
• Perform once every 40 washes with no detergent or
ECO DRUM CLEAN -
bleach applied.
• Make sure the drum is empty.
• Do not use any cleaning agents for cleaning the drum.
• For lightly soiled garments that you want to wash
quickly.
15' QUICK WASH 2
• Use less than 20 g of detergent. Using more than 20 g
of detergent may leave detergent residue.
DAILY WASH • For everyday items such as underwear and shirts. 4
• Low temperature ecobubble cycle helps reduce power
SUPER ECO WASH 4
consumption.
• Featuring additional rinses and reduced spinning to
DARK GARMENT ensure that the laundry is washed gently and rinsed 4
thoroughly.

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 Cycle Description & Max load (kg)
• Specific for machine-washable wool for loads less
than 2.0 kg.
• The WOOL cycle features gentle cradling and
WOOL 2
soaking to protect the wool fibres from shrinkage/
distortion.
• A neutral detergent is recommended.

Steam Cycles
Steam may not be visible or present during the cycle. This is normal.

• Cotton and linen fabric which have been in direct

contact with the skin, e.g. underwear. For optimum
hygiene results select a temperature of 60 °C or
HYGIENE STEAM 4
above.
• Steam cycles feature allergy care and bacteria
elimination (sterilize).
• For bed spreads, bed sheets, bedding covers, etc.
BEDDING • For best results, wash only 1 type of bedding and 2

Operations
make sure the load weighs less than 2.0 kg.

Options
Option Description
• This will add a preliminary washing cycle before the main
Pre Wash
wash cycle.
• For badly soiled laundry. The operation time for each cycle is
Intensive
longer than normal.

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 Operations

Delay End
You can set the washing machine to finish your wash automatically at a later time,
choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed
indicates the time the wash will finish.
1. Select a cycle. Then change the cycle settings if necessary.
2. Press Delay End repeatedly until a desired end time is set.
3. Press Start/Pause.
The Delay End indicator blinks and the washing machine tumbles the drum to sense the
weight of the load if you have selected the COTTON or COTTON cycle. Load sensing
is preset and enabled only in these 2 cycles. When complete, the machine displays your
set time and the timer starts ticking.
4. To cancel the Delay End, restart the washing machine by pressing Power.
Real-life case
You want to finish a two-hour cycle 3 hours later from now. For this, you add the Delay
End option to the current cycle with the 3-hour setting, and press Start/Pause at 2:00 p.m.
Then, what happens? The washing machine starts operating at 3:00 p.m., and ends at 5:00
p.m. Provided below is the time line for this example.
Operations

2:00 pm 3:00 pm 5:00 pm

Set Delay End to 3 hours Start End

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 Special features

AddWash
When the AddWash indicator is on, you can stop operation of the machine and put
additional laundry or softener into the drum. The Add Door opens by more than 130° for
easy access.

1. Press Start/Pause to stop operation.

2. Press the upper area of the Add Door
until you hear a clicking sound to
unlock. Pull the handle of the Add Door
to open.

3. Open the Add Door and put additional

laundry or softener into the drum.
4. Push the Add Door until you hear a
clicking sound to close.

Operations
5. Press Start/Pause to resume operation.
CAUTION
Do not put excessive force on the Add
Door. It may break.

NOTE
The water inside the drum will not leak if the Add Door is closed properly. Water drops
may form around the door, but they will not leak from inside the drum.
CAUTION
• Do not open the Add Door if suds have formed inside the drum that rise above the
level of the Add Door.
• Do not attempt to open the Add Door while the machine is operating without first
pressing Start/Pause. Please note that the Add Door can be opened unintentionally
(without pressing Start/Pause) when the wash is complete.
• Do not add an excessive load through the Add Door. Performance may be degraded.
• Do not use the lower area of the Add Door as a handle. Your fingers may be caught.
• Make sure that no laundry is caught in the Add Door.
• Keep your pets out of the washing machine, especially the Add Door.

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 Operations

• When using hot water for the wash, the Add Door may appear to leak water after
opening and closing the Add Door. This is normal, simply because steam emerging from
the open Add Door has cooled and formed water drops on the surface.
• When the Add Door closes, the door seals up and no water can leak. However, you
may encounter what appears to be water leak around the door - some residual water
remaining around the Add Door may form water drops. This is normal.
• Neither the main door or the Add Door can be opened when the water temperature
is over 50 °C. If the water level inside the drum is over a certain point, the main door
cannot be opened.
• If an information code of ddC appears on the display, see the “Information codes”
section for further actions.
• Keep the Add Door and its surroundings clean at all times. Debris or detergents on or
around the seals of the Add Door may cause a leak.
Operations

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 Settings

Child Lock Alarm Off

To prevent accidents by children, Child You can turn on or off the sound from the
Lock locks all buttons except for Power. washing machine. When this function is set
• To set the Child Lock function, to Off, the AddWash alarm, the melody of
hold down Temp. and Rinse cycle completion, and the power-off beep
simultaneously for 3 seconds. will not sound. However, the other sounds
• To release the Child Lock function, stay active.
hold down Temp. and Rinse • To mute the sound, press and hold
simultaneously for 3 seconds. Rinse and Spin for 3 seconds.
NOTE • To unmute the sound, press and hold
again for 3 seconds.
• In the Child Lock state, you must first
• Your setting will be kept even after
release the Child Lock if you want to
restarting the machine.
add detergent or laundry.
• Your setting will be kept even after
restarting the machine.

Operations

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 Maintenance
Keep the washing machine clean to prevent deteriorated performance and to preserve its
life cycle.

Eco drum clean

Perform this cycle regularly to clean the drum and to remove bacteria from it.
1. Press Power to turn on the washing machine.
2. Turn the Cycle Selector to select ECO DRUM CLEAN.
3. Press Start/Pause.
NOTE
• The water temperature for ECO DRUM CLEAN is set to 70 °C, which cannot be changed.
• It is recommended to run the ECO DRUM CLEAN cycle once every 40 washes.
CAUTION
Do not use any cleaning agents for cleaning the drum. Chemical residue in the drum
deteriorates the washing performance.

ECO DRUM CLEAN reminder

• The ECO DRUM CLEAN reminder appears on the main screen once every 40 washes. It
is advisable to perform the ECO DRUM CLEAN regularly.
• When you first see this reminder, you can ignore the reminder for 6 consecutive
washes. From the 7th wash, the reminder no longer appears. However, it appears again
on the next 40th wash.
Maintenance

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 Smart Check
To enable this function, you must first download the Samsung Smart Washer app at the
Play Store or the App Store, and install it on a mobile device featuring a camera function.
The Smart Check function has been optimized for Galaxy & iPhone series (applicable
models only).
1. When the washing machine detects an issue to check, an information code appears
on the display. To enter Smart Check mode, press and hold Spin and Options
simultaneously for 3 seconds.
2. The washing machine starts the self-diagnosis procedure and displays an information
code if a problem is detected.
3. Run the Samsung Smart Washer app on your mobile device, and tap Smart Check.
4. Put the mobile device close to the washing machine’s display so that the smartphone
camera and the washing machine face each other. Then, the information code will be
recognized automatically by the app.
5. When the information code is recognized correctly, the app provides detailed
information about the problem with applicable solutions.
NOTE
• The function name, Smart Check, may differ depending on the language.
• If there is strong reflected light on the washing machine display, the app may fail to
recognize the information code.
• If the app fails to recognize the Smart Check code consecutively, enter the information

Maintenance
code manually onto the app screen.

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 Maintenance

Emergency drain
In case of a power failure, drain the water inside the drum before taking out the laundry.

1. Power off and unplug the washing

machine from the electrical outlet.
A
2. Gently press the top area of the filter
cover (A) to open.

3. Put an empty, spacious container

around the cover, and stretch the
emergency drain tube to the container
while holding the tube cap (B).

B
Maintenance

4. Open the tube cap and let water in the

emergency drain tube (C) flow into the
C
container.
5. When done, close the tube cap, and
reinsert the tube. Then, close the filter
cover.
NOTE
Use a spacious container because the
water in the drum may be more than
expected.

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 Cleaning

Surface of the washing machine

Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the
washing machine.

Add Door

1. Open the Add Door.

2. Use a wet cloth to clean the Add Door.
- Do not use cleaning agents.
Discolouration may occur.
- Use caution when cleaning the
rubber packing and the locking
mechanism (A).
- Dust off the door area regularly.
A
3. Wipe up and close the Add Door until
you hear a clicking sound.

CAUTION
• Do not apply force on the Add Door. It may break.
• Do not leave the Add Door open while the machine is operating.
• Do not put heavy objects on the Add Door at any time.

Maintenance
• To prevent physical injury, do not touch the Add Door while the drum is rotating.
• Do not open the Add Door while the machine is operating. This may cause physical
injury.
• Do not manipulate the feature panel while the Add Door is open. This may cause
physical injury or system failure.
• Do not input objects other than laundry.
• Do not input bulky items to the drum through the Add Door.
• Do not pull out the rubber packing of the Add Door when cleaning. This may cause
damage.

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 Maintenance

Mesh filter
Clean the mesh filter of the water hose once or twice a year.

1. Turn off the washing machine, and

unplug the power cord.
2. Close the water tap.
3. Loosen and disconnect the water hose
from the back of the washing machine.
Cover the hose with a cloth to prevent
water from gushing out.

4. Use pliers to pull out the mesh filter

from the inlet valve.
5. Submerge the mesh filter deeply in
water so that the threaded connector is
also submerged.
6. Dry the mesh filter completely in the
shade.
7. Reinsert the mesh filter into the inlet
valve, and reconnect the water hose to
the inlet valve.
Maintenance

8. Open the water tap.

NOTE
If the mesh filter is clogged, an information code of “4C” appears on the screen.

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 Pump filter
It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging. A
clogged pump filter may reduce the bubble effect.

1. Turn off the washing machine, and

unplug the power cord.
2. Drain the remaining water inside
the drum. See the “Emergency drain”
section.
3. Gently press the top area of the filter
cover to open.
4. Turn the pump filter knob to the left,
and drain off the remaining water.
5. Clean the pump filter using soft
brushes. Make sure the drain pump
propeller inside the filter is unclogged.
6. Reinsert the pump filter, and turn the
filter knob to the right.

NOTE

Maintenance
If the pump filter is clogged, an
information code of “5C” appears on the
screen.
CAUTION
• Make sure the filter knob is closed
properly after cleaning the filter.
Otherwise, this may cause a leak.
• Make sure the filter is inserted properly
after cleaning it. Otherwise, this may
cause an operational failure or a leak.

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 Maintenance

Detergent drawer

1. While holding down the release lever

(A) inside the drawer, slide open the
A
drawer.
2. Remove the release lever and the liquid
detergent guide from the drawer.

3. Clean the drawer components in

flowing water using a soft brush.

4. Clean the drawer recess using a soft

Maintenance

brush.
5. Reinsert the release lever and the liquid
detergent guide to the drawer.
6. Slide the drawer inward to close it.

NOTE
To remove remaining detergent, perform the RINSE+SPIN cycle with the drum being
empty.

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 Recovery from freezing
The washing machine may freeze when it drops below 0 °C.
1. Turn off the washing machine, and unplug the power cord.
2. Pour warm water over the water tap to loosen the water hose.
3. Disconnect the water hose, and soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the water tap.
NOTE
If the washing machine still doesn’t operate normally, repeat the above steps until it
operates normally.

Care against an extended time of disuse

Avoid leaving the washing machine unused for an extended time. If this is the case, drain
the washing machine and unplug the power cord.
1. Turn the Cycle Selector to select RINSE+SPIN.
2. Empty the drum, and press Start/Pause.
3. When the cycle is complete, close the water tap and disconnect the water hose.
4. Turn off the washing machine, and unplug the power cord.
5. Open the door to let air circulate through the drum.

Maintenance

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 Troubleshooting

Checkpoints
If you encounter a problem with the washing machine, first check the table below and try
the suggestions.

Problem Action
• Make sure the washing machine is plugged in.
• Make sure the door is properly closed.
• Make sure the water taps are open.
• Press or tap Start/Pause to start the washing machine.
Does not start. • Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series
of clicking noises to check the door lock and does a quick
drain.
• Check the fuse or reset the circuit breaker.
• Fully open the water tap.
Water supply is • Make sure the door is properly closed.
insufficient, or no • Make sure the water supply hose is not frozen.
water is supplied. • Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
• Make sure the washing machine is running with sufficient
water pressure.
After a cycle, • Make sure the detergent is added to the centre of the
detergent remains detergent drawer.
in the detergent • Make sure the rinse cap is inserted properly.
drawer. • If using granular detergent, make sure the detergent selector
Troubleshooting

is in the upper position.

• Remove the rinse cap and clean the detergent drawer.
• Make sure the washing machine is installed on a level, solid
floor that is not slippery. If the floor is not level, use the
levelling feet to adjust the height of the washing machine.
• Make sure the shipping bolts are removed.
• Make sure the washing machine is not contacting any other
Excessive vibrations object.
or makes noise. • Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while
being washed. This is normal.
• Metal objects such as coins can cause noise. After washing,
remove these objects from the drum or filter case.

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 Problem Action
• Make sure the drain hose is straightened all the way to the
drain system. If you encounter a drain restriction, call for
service.
• Make sure the debris filter is not clogged.
• Close the door and press or tap Start/Pause. For your safety,
the washing machine will not tumble or spin unless the door
Does not drain and/ is closed.
or spin. • Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that
is not clogged.
• If the washing machine is not supplied with sufficient power,
the washing machine temporarily will not drain or spin. As
soon as the washing machine regains sufficient power, it will
operate normally.
• Press or tap Start/Pause to stop the washing machine.
• It may take a few moments for the door lock mechanism to
disengage.
• The door will not open until 3 minutes after the washing
The door does not machine has stopped or the power turned off.
open. • Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum. Drain
the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns
off after the washing machine has drained.

Troubleshooting
• Make sure you use the recommended types of detergent as
appropriate.
• Use high efficiency (HE) detergent to prevent oversudsing.
Excessive suds.
• Reduce the detergent amount for soft water, small loads, or
lightly soiled loads.
• Non-HE detergent is not recommended.
Cannot apply • Make sure the remaining amount of detergent and fabric
additional detergent. softener is not over the limit.

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 Troubleshooting

Problem Action
• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door and press Start/Pause to start the washing
machine. For your safety, the washing machine will not
tumble or spin unless the door is closed.
• Before the washing machine starts to fill, it will make a series
of clicking noises to check the door lock and does a quick
drain.
Stops.
• There may be a pause or soak period in the cycle. Wait briefly
and the washing machine may start.
• Make sure the mesh filter of the water supply hose at the
water taps is not clogged. Periodically clean the mesh filter.
• If the washing machine is not supplied with sufficient power,
the washing machine temporarily will not drain or spin. As
soon as the washing machine regains sufficient power, it will
operate normally.
• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush
water lines.
• Make sure the water heater is set to supply a minimum 120
°F (49 °C) hot water at the tap. Also, check the water heater
capacity and recovery rate.
• Disconnect the hoses and clean the mesh filter. The mesh
Fills with the wrong
Troubleshooting

filter may be clogged.

water temperature.
• While the washing machine fills, the water temperature may
change as the automatic temperature control feature checks
incoming water temperature. This is normal.
• While the washing machine fills, you may notice just hot and/
or just cold water going through the dispenser when cold or
warm temperatures are selected. This is a normal function
of the automatic temperature control feature as the washing
machine determines the water temperature.
• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
Load is wet at the
• Load is too small. Small loads (one or two items) may become
end of a cycle.
unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.

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 Problem Action
• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and
Leaks water.
secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
Has odours.
• Clean the door seal (diaphragm).
• Dry the washing machine interior after a cycle has finished.
No bubbles are seen
• Overloading may screen bubbles.
(Bubbleshot models
• Severely contaminated laundry may not generate bubbles.
only).
• The Add Door can be opened only when the indicator
appears. However, it does not open in the following cases:
- When the boiling or drying process is running and the
Can I open the Add
internal temperature becomes high.
Door at any time?
- If you set the Child Lock for safety reasons.
- When the drum wash or drum drying cycle is running that
does not involve additional laundry.

If a problem persists, contact a local Samsung service centre.

Troubleshooting

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 Troubleshooting

Information codes
If the washing machine fails to operate, you may see an information code on the screen.
Check the table below and try the suggestions.

Code Action
Water is not supplied.
• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
4C • Make sure the washing machine is operating with sufficient
water pressure.
• Make sure that the cold water tap and the hot water tap are
properly connected.
• Clean the mesh filter as it may be clogged.
• Make sure the cold water supply hose is firmly connected to
4C2 the cold water tap. If it is connected to the hot water tap, the
laundry may be deformed with some cycles.
Water is not draining.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending
on the connection type.
5C • Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the
drain system.
• If the information code remains, contact a customer service
Troubleshooting

centre.
Operating the washer with the door open.
dC • Make sure the door is properly closed.
• Make sure laundry is not caught in the door.
Water has overflowed.
• Restart after spinning.
OC
• If the information code remains on the display, contact a local
Samsung service centre.
Check the drain hose.
• Make sure the end of the drain hose is not placed on the floor.
LC, LC1 • Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service
centre.

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 Code Action
Spinning does not work.
• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a flat, stable surface.
Ub • Redistribute the load. If only one item of clothing needs
washing, such as a bathrobe or pair of jeans, the final spin
result might be unsatisfactory, and an “Ub” check message
will be shown in the display.
Check the motor for operation.
• Try restarting the cycle.
3C
• If the information code remains, contact a customer service
centre.
The electronic control needs to be checked.
• Check if power is supplied properly.
• If the information code remains, contact a customer service
centre.
UC
Low voltage detected.
• Check if the power cord is plugged in.
• If the information code remains, contact a customer service
centre.
High temperature heating check.
HC • If the information code remains, contact a customer service
centre.
The Water Level sensor is not working properly.

Troubleshooting
• Turn the machine off, and restart the cycle.
1C
• If the information code remains, contact a customer service
centre.
Check communications between main and sub PBAs.
• Turn the machine off, and restart the cycle.
AC
• If the information code remains, contact a customer service
centre.

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 Troubleshooting

Code Action
This message appears when you open the Add Door without
pressing Start/Pause. If this happens, do one of the following:
• Press the Add Door to close properly. Then, press Start/Pause
DDC, ddC and try again.
• To add laundry, open the Add Door and input laundry. Close
the Add Door properly. Then, press Start/Pause to resume
operation.
The MEMS sensor is not working properly.
• Turn the machine off, and restart the cycle.
8C
• If the information code remains, contact a local Samsung
service centre.
Check communications between the main and the inverter PBAs.
• Depending on the state, the machine may automatically
returns to normal operation.
AC6
• Turn the machine off, and restart the cycle.
• If the information code remains, contact a local Samsung
service centre.
The Main Door lock/unlock is not working properly.
• Turn the machine off, and restart the cycle.
DC1
• If the information code remains, contact a local Samsung
service centre.
The Add Door lock/unlock is not working properly.
• Turn the machine off, and restart the cycle.
DC3
Troubleshooting

• If the information code remains, contact a local Samsung

service centre.

If any information code keeps appearing on the screen, contact a local Samsung service
centre.

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 Specifications

Fabric care chart

The following symbols provide garment care directions. The care labels include four
symbols in this order: washing, bleaching, drying and ironing (and dry cleaning when
necessary). The use of symbols ensures consistency among garment manufacturers of
domestic and imported items. Follow the care label directions to maximise garment life
and reduce laundry problems.

Resistant material Do not iron

Can be dry cleaned using any
Delicate fabric
solvent
Item can be washed at 95 °C Dry clean
Dry clean with perchloride,
Item can be washed at 60 °C lighter fuel, pure alcohol or
R113 only
Dry clean with aviation fuel,
Item can be washed at 40 °C
pure alcohol or R113 only
Item can be washed at 30 °C Do not dry clean

Hand wash only Dry flat

Dry clean only Can be hung to dry

Can be bleached in cold water Dry on clothes hanger

Do not bleach Tumble dry, normal heat

Can be ironed at 200 °C max Tumble dry, reduced heat

Can be ironed at 150 °C max Do not tumble dry

Can be ironed at 100 °C max

Specification

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 Specification

Protecting the environment

• This appliance is manufactured from recyclable materials. If you decide to dispose of
this appliance, please observe local waste disposal regulations. Cut off the power cord
so that the appliance cannot be connected to a power source. Remove the door so that
animals and small children cannot get trapped inside the appliance.
• Do not exceed the detergent quantities recommended in the detergent manufacturer’s
instructions.
• Use stain removal products and bleaches before the wash cycle only when strictly
necessary.
• Save water and electricity by only washing full loads (the exact amount depends upon
the cycle used).
Specification

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 Specification sheet
“*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z).

Type Front loading washing machine

Model name WW9*K5*****
Dimensions W 600 x D 550 x H 850 (mm)
Water pressure 50-800 kPa
Net weight 63.0 kg
Wash and spin capacity 9.0 kg
Power Washing and 220 V 2000 W
consumption heating 240 V 2400 W
Spin revolutions 1400 rpm

Type Front loading washing machine

Model name WW8*K5*****
Dimensions W 600 x D 550 x H 850 (mm)
Water pressure 50-800 kPa
Net weight 63.0 kg
Wash and spin capacity 8.0 kg
Power Washing and 220 V 2000 W
consumption heating 240 V 2400 W
Spin revolutions 1400 rpm

Specification

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 Specification

Type Front loading washing machine

Model name WW7*K5*****
Dimensions W 600 x D 550 x H 850 (mm)
Water pressure 50-800 kPa
Net weight 63.0 kg
Wash and spin capacity 7.0 kg
Power Washing and 220 V 2000 W
consumption heating 240 V 2400 W
Spin revolutions 1400 rpm

E
D
A
C

A 600 mm
B 850 mm
C 550 mm
D 635 mm
Specification

E 1075 mm

NOTE
• The design and specifications are subject to change without notice for quality
improvement purposes.
• The energy label specifications have been determined by using the following program
according to IEC 60456.
- The program is "COTTON 60 °C + Intensive".

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 Memo

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 QUESTIONS OR COMMENTS?

COUNTRY CALL OR VISIT US ONLINE AT

1800 40 SAMSUNG (1800 40
7267864) (Toll-Free)
INDIA www.samsung.com/in/support
1800 5 SAMSUNG (1800 5
7267864) (Toll-Free)

This product is RoHS compliant.

DC68-03886G-02

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