Chetan Sharma

PSPO I | Product Owner | Business Analyst |

Contacts: Phone: +917350923834 | Email: [email protected] | India

SUMMARY
Results-oriented Project Owner / Business Analyst with a proven track record in diverse industries
ensuring client satisfaction through effective communication, on-time project delivery, and budget
adherence. Successfully managed projects across multiple locations and demonstrated the ability to drive
process improvements, mitigate risks, and exceed project goals. Proficient in team leadership, stakeholder
collaboration, and strategic decision-making.

▪ Results-driven Professional with 12 years of IT experience, adept at leading successful design,

development and launches.

▪ Strong Product management, implementation, analytical and training skills that have resulted
in repeated success in design & launch of leading-edge solutions.

▪ Leadership: Directed a team through all stages of deadline-driven projects. Leading cross-
functional teams, and fostering collaborative environments for efficient product development.

▪ Demonstrated expertise in Product Management, Business Analysis, Stakeholder

Management, Market Research, Project Planning, and driving digital transformations.

▪ Skilled in translating business needs into actionable Product Requirements, Roadmaps, and
User Stories.

▪ Well-versed with Agile and Waterfall Principles; planned Product Roadmap while balancing
changing business needs, industry development & competitive landscape.

▪ Excellent communicator and relationship builder, capable of aligning team members,

stakeholders, and customers toward shared product goals.

▪ Proficient in gathering and analyzing business requirements, generating comprehensive

specifications, and delivering end-to-end project.

▪ Strong background in business functions, including Pre-Sales, Project Management, and

Operations.

▪ Rich experience in gathering and analyzing business requirements, processes & developing
specification documents such as As IS & To-Be, SRS, FRS, Use Cases, Workflow, Wireframes,
User Manuals, Training Manuals etc.

▪ Acted as a Liaison amongst stakeholders, Analysing the Scope, doing Gap Analysis, Risk
 Analysis for the project.

▪ Managing Project Plan, Project Kick-off’s and Change Requests for the new features and
prioritizing the roadmap.

▪ Creating, grooming, and prioritizing user stories for backlogs and sprints with the scrum team
and SME’s.

▪ Sprint Planning, defining deliverables, effective communication of requirements and

delivering efficient and timely features to the customer.

▪ Identified and Implemented Process that helped in enhancement of the company productivity.

▪ Working with a testing team, doing UAT and Sign Off’s.

▪ Domains worked on; E-Governance, Education, Accident response system, Auto-Insurance,

Telecom, Solar Energy, Grant/Scholarships

PROFESSIONAL WORK EXPERIENCE

EY – Senior Project Consultant Jan 2024 – Till Date
● Providing consultancy to the Food Corporation of India, Delhi.
● Defining processes for Agile Software Development.
● RFP Floating and Bid Evaluation

WizeHive India Pvt. Ltd. – Product Owner Jan 2023 – July 2023
● Aligning with Product Vision and creating roadmaps. Achieving successful timely deliveries with
customer satisfaction.
● Conducting requirement gathering workshops and documenting the requirements, Cross-functional
team management. Research and competition analysis
● Team handling, people management and mentorship.
● Creating, grooming, and prioritizing user stories for backlogs and sprints.
● Testing Activities and managing demos to clients.

Nihilent Ltd. – Product Owner Nov 2021 – Jan 2023

● Lead a 15+ member team in an agile environment, comprising product managers, project managers,
developers, and quality analysts.
● Managing, prioritizing requirement backlog, Progress tracking.
● Managing scrum ceremonies, achieving Client satisfaction & Conflict resolution.
● Conducting requirement gathering session, creating, grooming, and prioritizing user stories for
backlogs and sprints.

Serosoft Solutions Pvt. Ltd. – Product Owner/Business Analyst Aug 2019 – Sep 2021

● Attained 95% client satisfaction through timely and budget-conscious product delivery.
● Enabled smooth collaboration across different geo-located teams, managing multiple clients.
 ● Led daily team operations for on-time, within-budget, and high-quality project outcomes.
● Aligned disciplines and improved processes, optimizing the product value stream for efficiency.
● Managing Scrum Ceremonies, Product Backlog, Creating Product Roadmap, Over-seeing development
activities and anticipating Client Needs.
● Primary Liaison amongst the team. Conducting requirement gathering session and documenting the
requirements. Creating, grooming, and prioritizing user stories for backlogs and sprints.
● Managing a team of Product Owners.

Innoeye Technologies Pvt. Ltd.- Product Owner/Business Analyst Oct 2018 - August 2019

● Improved product portfolio efficiency, reducing delivery times by 25% through strategic restructuring.
● Innovated reporting, delivering real-time insights, leading to a significant increase in data-driven
decision-making efficiency.
● Product Backlog Management & User story writing, and other documentations.
● Conducting requirement gathering session and documenting the requirements. Creating, grooming,
and prioritizing user stories for backlogs and managing sprints.
● Testing activities along with UAT and Signoff’s.

Xeam Ventures Pvt. Ltd., - Business Analyst July 2017 - 30 Sept

2018

● Led collaboration, defining deliverables, achieving a 15% increase in project efficiency.

● Optimized project management, minimizing risks and enhancing stakeholder relations.
● Focused on metrics, achieving a 20% improvement in SLA, KPIs and ROI reporting.
● Doing feasibility studies, preparing DPRs and RFPs with bid management and commissioning i.e. from
conceptualization till commissioning. Documenting Business Process, AS IS & TO BE, FRS/SRS
documents, BRD, FRS and SRS.
● Identifying scope and objective of the project by involving stakeholders through meetings,
brainstorming, and group discussion.

Diaspark Infotech Pvt. Ltd. – Senior Business Analyst June 2016 - June 2017

● RACI, Project Plan, Backlog and Roadmaps, Resource plans.

● Anticipated bottlenecks, managed risk, issues, and escalations, balancing business needs.
● Challenged status quo, identified root causes, negotiated solutions, timelines, and mitigation plans.
● Addressed 85+ customer calls/emails daily, resolving 90% of concerns.
● Enhanced customer service satisfaction by 40% through optimized IT project management, software
solutions, and IT-related process refinement
● Conducting requirement gathering session and documenting the requirements. Creating, grooming,
and prioritizing user stories for backlogs and sprints.

ARS Traffic & Transport Technology - IT Business Analyst July 2013 - June 2016

▪ Coached a 15+ member team in an agile environment, comprising product managers, project
managers, developers, and quality analysts. Coordinated with >5 inter & Intra departments for project
activities.
▪ Come up with a new ideas and process streamline that saved resources. Conceptualization, design,
Development & Implementation.
 ▪ Scope Management, Preparation of Presentations and demonstration to the stakeholders.

▪ Conducting requirement gathering session. Creating, grooming, and prioritizing user stories for
backlogs and sprints. Requirement analysis, Developing Use Case, Designing UML, Wireframes and
workflows.
▪ Documentation (Technical & Non-Technical) such as FRS, SRS, BRD, Manuals (User & Training),
Preparing Concept Notes etc. Maintaining Requirement traceability Matrix.
▪ Doing Gap Analysis, Risk Analysis, Project Planning and Impact Analysis. Resource Management and
Team handling. Monitoring the procurement, deployment & commissioning.
▪ Functional, Manual and regression testing, UAT, SAT, Go live reporting.

EDUCATION
● PGDBA: Operations Management, Symbiosis Centre of Distance Learning – 2019
● BE: Computer Science Engineering, Thakral college of Technology – 2008
● HSC: Shri Guru Tegh Bahadur Public School – 2004
● SSC: St. Joseph Convent Sr. Sec School – 2002

TOOLS & TECHNOLOGY

● PM & Collaboration: MS Project, Jira, Trello, Asana, Smartsheet, MS Teams, Slack, Miro, Figma
● Methodology & Documentation: Waterfall, Agile, Scrum, Kanban, Lean, Six Sigma.
● Reporting: Microsoft Office Suite, Google Workspace, Confluence, SharePoint, Power BI, Tableau
● Language & DB: HTML, jQuery, Angular, JavaScript, CSS, XML, Flutter, MySQL, Oracle, SQL, MongoDB

KEY SKILLS & COMPETENCIES

▪ Technical Proficiency, Scrum, Sprint ▪ Cross-functional collaboration with

engineering, UX & business teams
▪ Stakeholder Management, Vendor
Management ▪ Conducting requirement gathering
workshops, JADs
▪ Team Leadership
▪ Driving scrum ceremonies
▪ Budgeting and Resource Management
▪ Product Roadmap creation
▪ Scope & Change Management
▪ Backlog definition, prioritizing epics & User
▪ Quality Assurance, Customer Service stories
▪ Written and Spoken Communication Skills ▪ Product architecture definition

▪ Strategic Planning, Analytical & Problem ▪ Conflict resolution

Solving, Decision Making
▪ Designing wireframes and prototypes
▪ Time Management, Risk Management, ▪ Soft skills, client relationship building
Issue Management
▪ Team handling, people management and
▪ End to End Software Development, mentorship
Release & Deployment
▪ Solutioning during pre-sales
▪ IT Governance, Enterprise Solution
▪ Research and competition analysis
▪ Business Administration
▪ Usability testing, A/B testing
▪ Conflict Resolution
▪ Co-creation workshops
▪ Client Relationship Management
▪ Stakeholder interviews
▪ Scope Management, Infrastructure
Solution Implementation