Quality Assessment of Food Provided at Indira Canteen in Bangalore

Volume 9, Issue 3, March – 2024 International Journal of Innovative Science and Research Technology
ISSN No:-2456-2165 https://doi.org/10.38124/ijisrt/IJISRT24MAR944
Quality Assessment of Food Provided at

Indira Canteen in Bangalore
Dr. Umakanth. S.
Professor & HOD, JAIN (Deemed to be University) - CMS
Rishika Dinesh Gandhi Chelsi Agarwal Tushar Kothari

Reg No: 21BBAR0564 Reg No: 21BBAR0141 Reg No: 21BBAR0755
Batch 2021-2024 Batch 2021-2024 Batch 2021-2024
Aman Siroya Neha K Nakul Modi

Reg No: 21BBAR0925 Reg No: 21BBAHR027 Reg No: 21BBAR0411
Batch 2021-2024 Batch 2021-2024 Batch 2021-2024
Abstract:- The government of Karnataka in India various parts of Bangalore, Indira Canteens aim to ensure
introduced the Indira Canteen program, a significant convenient access for all residents, particularly those living
initiative focused on tackling food security issues and in densely populated areas and near transportation hubs. This
delivering affordable and healthy meals to urban extensive network of canteens plays a pivotal role in
inhabitants. Indira Canteen program contributes to the guaranteeing the availability of nutritious meals to a diverse
broader goal of sustainable urban development by range of urban inhabitants, thereby addressing critical food
addressing the interconnected challenges of poverty, security challenges in the city. The implementation of the
malnutrition, and inequality. This research paper offers a Indira Canteen program reflects a proactive approach by the
thorough evaluation of the food quality served at Indira Karnataka government to address the multifaceted issue of
Canteen establishments in Bangalore. Employing a multi- food insecurity in urban areas. By offering subsidized meals
pronged research approach that encompasses nutritional of high nutritional value, the initiative not only alleviates
analysis, hygiene assessment, taste appraisal, and surveys immediate hunger but also promotes better health outcomes
to gauge customer contentment, the study scrutinizes how and overall well-being among vulnerable populations.
well the program fulfills its aims and safeguards the Moreover, the emphasis on affordability ensures that
welfare of its clientele. The data reveals that 27% of the individuals and families facing financial constraints can
respondents visit Indira Canteen on a daily basis, 37% of access essential sustenance without compromising on quality.
the respondents choose Indira Canteen because of its Beyond its direct impact on food security, the Indira Canteen
affordable prices, and 32% of the respondents also prefer program also serves as a catalyst for social cohesion and
the good quality of food provided by the Indira Canteen. community development. By providing a communal space
where residents from diverse backgrounds can gather and
I. INTRODUCTION share meals, the canteens foster a sense of belonging and
solidarity within neighborhoods. This communal aspect of
The issue of food security presents a significant the initiative helps to strengthen social bonds and promote a
challenge in urban centers, where affordable and nourishing culture of mutual support and cooperation among urban
meals can be elusive for low-income communities. In dwellers. Furthermore, the Indira Canteen program
response to this pressing concern, the Karnataka government contributes to the broader goal of sustainable urban
launched the Indira Canteen program in Bangalore, a city development by addressing the interconnected challenges of
experiencing rapid urbanization. Named after India's former poverty, malnutrition, and inequality. By ensuring that all
Prime Minister, this initiative aims to provide subsidized residents have access to nutritious and affordable meals,
meals to urban residents while prioritizing quality and regardless of their socioeconomic status, the initiative helps
affordability. The success of the Indira Canteen hinges on to reduce disparities and promote inclusive growth within the
several pivotal factors, including the nutritional value of the city. This holistic approach to urban governance underscores
food, adherence to stringent hygiene standards, taste and the importance of integrating social welfare initiatives with
acceptability, and overall customer satisfaction. A thorough broader development strategies to build resilient and
evaluation of these elements is essential to effectively address equitable cities for all. Furthermore, the Indira Canteen
food security concerns and ensure the program's program contributes to the broader goal of sustainable urban
effectiveness. Inspired by the success of the "Amma development by addressing the interconnected challenges of
Unavagam," a food subsidy program implemented by the poverty, malnutrition, and inequality. By ensuring that all
Ministry of Food and Civil Supplies in Tamil Nadu, India, the residents have access to nutritious and affordable meals,
Karnataka Government sought to replicate its achievements regardless of their socioeconomic status, the initiative helps
through the Indira Canteen initiative. Similar efforts include to reduce disparities and promote inclusive growth within the
the "Ahar Yojana" in Odisha. Strategically positioned across city. This holistic approach to urban governance underscores
IJISRT24MAR944 www.ijisrt.com 1134

the importance of integrating social welfare initiatives with satisfied with the taste, hygiene, and nutritional value of the
broader development strategies to build resilient and food.
equitable cities for all. As cities continue to grapple with the
challenges of rapid urbanization and inequality, the Indira Impact of Indira Canteen on Food Security and
Canteen model offers a compelling example of how Nutrition in Bangalore, India by the Food and Agriculture
innovative policies and inclusive governance can create more Organization of the United Nations (FAO) (2019). This study
inclusive and sustainable urban environments. found that the Indira Canteens have had a positive impact on
food security and nutrition in Bangalore.
II. LITERATURE REVIEW
III. STATEMENT OF THE PROBLEM
The Indira Canteens are a chain of subsidized food
canteens operated by the Bruhat Bengaluru Mahanagara The Indira Canteen program, an initiative launched by
Palike (BBMP), the civic body of Bangalore, India. The the Karnataka government in Bangalore, represents a
canteens were launched in 2017 to provide affordable and significant effort to combat food insecurity and offer
nutritious meals to the urban poor. There have been several affordable meals to urban residents. However, the program's
studies conducted on the quality of food provided at Indira success in achieving its goals largely relies on the quality of
Canteens. A study by the Karnataka Public Health Institute food provided, adherence to hygiene standards, and customer
(KPHI) in 2018 found that the food samples collected from satisfaction. The present study focuses on the assessment of
Indira Canteens were safe for consumption. The study also the food quality at Indira Canteen outlets, with a specific
found that the food met the nutritional standards set by the focus on nutritional value, hygiene practices, taste, and
Food Safety and Standards Authority of India (FSSAI). overall customer contentment. It will help to understand the
challenges faced by customers at Indira Canteen which will
Another study, conducted by the Indian Institute of help policymakers understand the ground reality and make
Management Bangalore (IIMB) in 2019, found that the food changes accordingly. This evaluation aims to pinpoint areas
at Indira Canteens was of good quality and was nutritious. for enhancement and provide recommendations to ensure that
The study also found that the canteens were well-maintained Indira Canteen remains a vital player in addressing food
and hygienic. However, there have also been some security while delivering a positive dining experience.
complaints about the quality of food at Indira Canteens. In Furthermore, this research delves into the program's long-
2020, the BBMP received complaints about insects being term financial viability, its cost-effectiveness in mitigating
found in the food at some canteens. The BBMP took action hunger and malnutrition, and its capacity to ensure equitable
against the contractors responsible for these canteens. access across socio-economic groups. The analysis
scrutinizes the efficiency of the program's supply chain,
Here are five specific reviews of literature on the quality inventory management, and the challenges encountered
of food provided at Indira Canteens in Bangalore: during expansion, with an emphasis on optimizing operations
Assessment and Evaluation of Indira Canteen on Food Safety for scalability and effectiveness.
and Food Security in Urban Bengaluru by KOBRA (2022).
This study found that the majority (94.6%) of consumers IV. OBJECTIVES OF THE STUDY
were satisfied with the quality of food at Indira Canteens. The
study also found that the food was safe for consumption and  To examine the adherence to hygiene standards during
met the nutritional standards set by the FSSAI. Food Safety food preparation, handling, and service at Indira Canteen
and Quality Assessment of Indira Canteen in Bangalore, India establishments.
by the Journal of Food Science and Technology (2022). This  To find customer satisfaction regarding the flavor and
study found that the food samples collected from Indira overall dining experience at Indira Canteen.
Canteens met the microbiological and chemical standards set  To analyze the accessibility of Indira Canteen outlets to
by the FSSAI. The study also found that the food handlers at underserved or marginalized communities.
Indira Canteens had good knowledge of food safety practices.  To evaluate the environmental sustainability practices of
the program, such as packaging and waste management.
Quality Assessment of Food Provided at Indira Canteen  To assess the impact of the Indira Canteen program on the
in Bangalore, India by the International Journal of Food local economy, including employment generation and
Science and Nutrition (2021). This study found that the food support for local food producers.
samples collected from Indira Canteens were of good quality
and met the nutritional standards set by the FSSAI. The study V. SCOPE OF THE STUDY
also found that the food was hygienic and free from any
harmful contaminants.  Geographical Scope:
The research is confined to the examination of Indira
Perception on the Quality of Food Provided at Indira Canteen outlets specifically located within the city of
Canteen in Bangalore, India by the Indian Journal of Public Bangalore, Karnataka, India. This focused approach allows
Health (2020). This study found that the majority (87.3%) of for an in-depth assessment of the program's performance in a
consumers were satisfied with the quality of food at Indira particular urban setting, considering the unique demographic,
Canteens. The study also found that the consumers were cultural, and infrastructural factors that characterize

Bangalore. This comprehensive coverage ensures a VI. METHODOLOGY

representative sampling of different urban contexts and
customer demographics within the city. A. Primary Data:
For our primary data collection, we choose to visit six
 Nutritional Content Assessment: designated Indira Canteen outlets scattered across different
A thorough evaluation of the nutritional composition of the areas of Bangalore, including Jayanagar, Koramangala,
meals served at Indira Canteen outlets is conducted. This Jalahalli, Old Airport Road, Rajajinagar, RT Nagar, and
analysis includes an assessment of macronutrients (such as Sanjay Nagar. Employing a systematic random sampling
carbohydrates, proteins, and fats), micronutrients (including technique, we approached customers at each outlet, ensuring
vitamins and minerals), and calorie content. The nutritional a diverse representation of opinions. Armed with a
content of the food is compared against established dietary meticulously designed questionnaire, we engaged with
guidelines and recommended daily allowances (RDAs) to individuals on-site, soliciting their feedback and perceptions
ascertain its alignment with recognized nutritional standards. regarding various aspects of food quality, including taste,
freshness, presentation, and overall satisfaction. This hands-
 Hygiene Standards Evaluation: on approach allowed us to gather firsthand insights into the
The study meticulously assesses the adherence to quality of food served at Indira Canteen, ensuring the
hygiene practices during various stages of food preparation, relevance and immediacy of our data. Throughout the data
handling, and service at Indira Canteen outlets. It involves the collection process, we maintained control over survey
identification of compliance with established hygiene administration, enabling us to tailor questions and
standards, as well as the detection of any potential lapses in methodologies to suit our specific research objectives.
hygiene protocols.
B. Secondary Data:
 Taste Assessment: In our methodology, the secondary data analysis has
The taste and overall palatability of the meals served at been conducted by sourcing information from various
Indira Canteen are evaluated through sensory analysis. This existing sources such as academic journals, government
assessment delves into the sensory qualities that contribute to publications, industry reports, and databases. This secondary
the overall taste experience, including flavor, texture, and analysis was instrumental in supplementing our primary
aroma. research findings on assessing the quality of food at Indira
Canteen in Bangalore. Leveraging pre-existing data offered
 Customer Satisfaction Analysis: significant advantages in terms of cost and time efficiency, as
Feedback from customers is systematically collected the information was readily available for analysis.
through surveys to gauge their overall satisfaction levels with Additionally, the secondary data provided a broader context
the services and food quality provided at Indira Canteen and background information on our research topic, enriching
outlets. This analysis takes into account various factors our understanding of food quality assessment methodologies
influencing customer satisfaction, encompassing taste, and trends in the food service sector. By integrating insights
service quality, waiting times, cleanliness, and any additional from these secondary sources into our analysis, we were able
aspects that patrons find significant. to contextualize and interpret our primary research findings
within the larger framework of existing knowledge.
VII. DATA ANALYSIS INTERPRETATION
Table 1: Showing Age of the Respondents

Sl. No. Age Range Responses Percentage (%)
1. <20 65 28.6
2. 21-25 64 28.2
3. 26-30 45 19.8
4. >30 53 23.4

Graph 1: Showing Age of the Respondents
 Analysis & Interpretation to the age of 21-25 years, 23.4% to the age of > 30 years and
The above data indicates the age wise classification of 19.8% come under the age of 26-30 years. This shows that
respondents selected for the study. It shows that a maximum maximum respondents are those that are not financially
of 28.6% belongs to the age of < 20 years followed by 28.2% independent choose Indira Canteen.
Table 2: Showing the Gender of the Respondents

Sl. No. Gender Responses Percentage (%)
1. Male 119 53.1
2. Female 101 43.8
3. Others 10 3.1
Graph 2: Showing the Gender of the Respondents
 Analysis & Interpretation respondents are female and the remaining 3.1% of
Graph 2 reveals the gender-wise classification of the respondents come under the other category. Men hold the
respondents selected for the study. It is understood that 53.1% majority because they choose to take parcels home instead of
of the respondents are male whereas 43.8% of the bringing their family along.

Table 3: Frequency of Visits

Sl. no. Responses Frequency Percentage (%)
1. 62 Daily 27.3
2. 42 2-3 times a week 18.5
3. 43 Once a week 19
4. 49 Occasionally 21.6
5. 31 Never 13.6
Graph 3: Frequency of Visits
 Analysis & Interpretation once a week, 21.6% engage occasionally, and 13.6% of
Table 3 indicates that 27.3% respondents engage in the respondents never partake in the activity. This is mainly
activity daily, 18.5% participate 2-3 times a week, 19% go because of the fast delivery services and cheaper prices.
Table 4: Reason for Choosing Indira Canteen

Sl. no. Factors Responses Percentage (%)
1. Proximity of location 42 18.5
2. Quality of food 72 31.7
3. Price affordability 83 36.5
4. Positive word of mouth 30 13.3
Graph 4: Reason for Choosing Indira Canteen

 Analysis & Interpretation affordability 36.5% Proximity of location also plays a role for
People’s choices are influenced by various factors, with 18.5% respondents, while positive word of mouth is a
a significant emphasis on quality of food 31.7% and price consideration for 13.3% of respondents.
Table 5: Quality of Food Consideration

Sl. no. Importance Responses Percentage (%)
1. Most important 113 49.7
2. Moderately important 58 25.5
3. Least important 56 24.8
Graph 5: Quality of Food Consideration
 Analysis & Interpretation moderately important. Meanwhile, 24.8% of respondents

For the surveyed individuals, quality food holds varying rank quality food as the least important aspect in their
degrees of significance. A majority, 49.7% respondents, preferences.
consider it the most important factor, while 25.5% find it
Table 6: Indira Canteen as a Breakfast Option

1. Strongly Agree 62 27.3
2. Agree 75 33
3. Neutral 62 27.3
4. Disagree 14 6.2
5. Strongly Disagree 14 6.2
Graph 6: Indira Canteen as a Breakfast Option

 Analysis & Interpretation disagree, comprising 6.2% who strongly disagree and 6.2%
Approximately 60.3% of respondents agree that Indira who simply disagree, indicating a generally positive
Canteen provides high-quality breakfast, with 27.3% strongly perception of the breakfast quality.
agreeing and 33% simply agreeing. Conversely, 12.3%
Table 7: Hygiene Consideration in Indira Canteen

2. Agree 85 37.5
3. Neutral 59 26
4. Disagree 36 15.8
Graph 7: Hygiene Consideration in Indira Canteen

 Analysis & Interpretation agree. However, 20.3% of respondents disagree, with 15.8%
A majority, 53.7% of respondents, agree that Indira simply disagreeing and 4.4% strongly disagreeing. This
Canteen provides high-quality food with proper hygiene, suggests a generally positive perception of the food quality
including 16.3% who strongly agree and 37.5% who simply and hygiene standards at Indira Canteen.
Table 8: Affordability of Indira Canteen

Sl. no Factors Responses Percentage (%)
2. Agree 76 33.5
3. Neutral 56 24.6
4. Disagree 23 10.2
Graph 8: Affordability of Indira Canteen

 Analysis & Interpretation Conversely, 14.5% of respondents disagree, comprising

A significant majority, totaling 56.4% of respondents, 10.2% who disagree and 4.4% who strongly disagree. This
agree that Indira Canteen provides food at an affordable price, suggests a general perception that Indira Canteen offers
with 27.3% strongly agreeing and 33.5% simply agreeing. affordable food options.
Table 9: Food and Price Comparison

2. Agree 75 33
3. Neutral 69 30.4
4. Disagree 28 12.4
Graph 9: Food and Price Comparison
 Analysis & Interpretation 16.7% disagree, comprising 12.4% who disagree and 4.4%
A majority, 52.9% of respondents, believe that Indira who strongly disagree, overall indicating a generally positive
Canteen provides proper food quality for the price, with perception of the food quality relative to its price at Indira
19.8% strongly agreeing and 33% simply agreeing. While Canteen.
Table 10: Working Environment at Indira Canteen

1. Strongly Agree 50 22
2. Agree 69 30.4
3. Neutral 76 33.5
4. Disagree 20 8.8
Graph 10: Working Environment at Indira Canteen

 Analysis & Interpretation respondents disagree, comprising 8.8% who disagree and
A substantial 52.4% of respondents agree that Indira 5.3% who strongly disagree. This suggests a generally
Canteen has a good working environment, with 22% strongly positive perception of the working environment at Indira
agreeing and 30.4% simply agreeing. Conversely, 14.1% of Canteen, despite some dissenting opinions.
Table 11: Seating Arrangement at Indira Canteen Outlets

Sl. No. Factors Responses Percentage (%)
2. Agree 59 26
3. Neutral 86 37.9
4. Disagree 29 12.7
Graph 11: Seating Arrangement at Indira Canteen outlets
 Analysis & Interpretation comprising 12.7% who disagree and 5.3% who strongly
From the responses, it's notable that 44.1% of disagree. This suggests a mixed perception regarding the
respondents agree that Indira Canteen provides good seating seating arrangement at Indira Canteen outlets, with a slightly
arrangements as per the price, with 18.1% strongly agreeing higher level of agreement than disagreement.
and 26% simply agreeing. However, 18.1% disagree,
Table 12: Menu Customization at Indira Canteen

2. Agree 79 34.8
3. Neutral 74 32.6
4. Disagree 24 10.6
Graph 12: Menu Customization at Indira Canteen

 Analysis & Interpretation agreeing. While 15% of respondents disagree, including

In the survey, it's evident that 52.4% of respondents 10.7% who disagree and 4.4% who strongly disagree,
believe Indira Canteen offers ample customization options as indicating a generally positive perception of the menu
per the price, with 17.6% strongly agreeing and 34.8% simply customization at Indira Canteen.
Table 13: Ability to Meet Demand During Rush Hours

2. Agree 68 29.9
3. Neutral 78 34.4
4. Disagree 27 11.9
Graph 13: Ability to Meet Demand During Rush Hours
 Analysis & Interpretation 18.5% of respondents disagree, including 11.9% who

Analyzing the data, it's clear that 47.1% of respondents disagree and 6.6% who strongly disagree, indicating a mixed
believe Indira Canteen can meet the demand, with 17.2% perception of the outlet's ability to meet demand during rush
strongly agreeing and 29.9% simply agreeing. However, hour.
Table 14: Staff Behaviour

2. Agree 69 30.4
3. Neutral 75 33
4. Disagree 20 8.8
Graph 14: Staff Behaviour

 Analysis & Interpretation agreeing. Conversely, 15% of respondents hold a different

From the responses, it's evident that 52% of respondents view, with 8.8% disagreeing and 6.2% strongly disagreeing,
perceive the staff at Indira Canteen as polite towards indicating a generally positive perception of the staff's
customers, with 21.6% strongly agreeing and 30.4% simply politeness.
Table 15: Food Wastage in Indira Canteen

2. Agree 72 31.7
3. Neutral 73 32.2
4. Disagree 34 15
Graph 15: Food Wastage in Indira Canteen
 Analysis & Interpretation  Factors Influencing Choices:

The data reveals mixed opinions regarding whether The research underscores the significance of various
Indira Canteen staff ensure there is no wastage of food. While factors influencing people's choices. Notably, 31.7%
47.5% of respondents agree (15.8% strongly agree and 31.7% prioritize food quality, 36.5% consider price affordability,
agree), 20.3% disagree (15% disagree and 5.3% strongly 18.5% value proximity of location, and 13.3% are influenced
disagree). However, 32.2% remain neutral, suggesting a by positive word of mouth highlighting the significance of
generally positive perception with room for improvement. recommendations.
VIII. RESULTS AND FINDINGS  Importance of Food Quality:

A significant majority, 49.7% of respondents, consider
 Demographic Profile: food quality as the most important factor, while 25.5% find it
The study discloses a diverse demographic profile moderately important. However, 24.8% rank food quality as
among respondents, with 29.3% belonging to the age group the least important aspect in their preferences, reflecting
below 20 years, followed by 28.4% aged between 21-25 varying preferences and priorities among respondents.
years, 20% aged between 26-30 years, and 22.2% aged over
30 years. In terms of gender, 53.1% of respondents are male,  Perception of Breakfast Quality:
43.8% are female, and 3.1% identify with other genders. Approximately 60.3% of respondents agree that Indira
Canteen provides high-quality breakfast, indicating a positive
 Frequency of Engagement: perception, with 27.3% strongly agreeing and 33% simply
The analysis of respondents' engagement frequency agreeing indicating satisfaction with the offered breakfast
reveals that 27.3% participate daily highlighting a consistent options.
involvement in the activity. 18.5% engage 2-3 times a week,
19% participate once a week, 21.6% engage occasionally,  Food Quality and Hygiene Standards:
while 13.6% never partake in the activity suggesting a lack of A majority, 53.7% of respondents, perceive Indira Canteen as
engagement among some respondents. providing high-quality food with proper hygiene, with 16.3%
strongly agreeing and 37.5% simply agreeing, suggesting
satisfaction with food quality and hygiene standards.

 Affordability: Canteen can better cater to the diverse needs and preferences
The findings indicate a positive perception of of its customer base, thereby enhancing overall satisfaction
affordability, with 56.4% of respondents agreeing that Indira and loyalty.
Canteen offers food at an affordable price, reflecting
satisfaction with pricing. IX. SUGGESTIONS AND RECOMMENDATIONS
 Food Quality Relative to Price: Addressing the issue of assessing the food quality at
A significant majority (52.9%) of respondents believe Indira Canteen in Bangalore involves the implementation of
that Indira Canteen provides proper food quality for the price, a series of solutions aimed at enhancing nutritional content,
indicating overall satisfaction with the balance between improving hygiene standards, refining taste, and elevating
quality and price. customer satisfaction. The following are some
recommendations to address the identified challenges:
 Working Environment:
A substantial 52.4% of respondents perceive Indira  Nutritional Content Enhancement:
Canteen to have a good working environment, despite some The canteen could collaborate with nutritionists and
dissenting opinions, with 22% strongly agreeing and 30.4% dietitians to craft a menu that meets recommended nutritional
simply agreeing. guidelines, providing balanced meal options. By partnering
with trusted suppliers, they ensure the procurement of fresh,
 Customer Service and Wastage Management: high-quality ingredients. Incorporating locally sourced,
The research indicates a generally positive perception of seasonal items enhances the menu's nutritional value. Regular
customer service, with 52% of respondents considering the reviews and updates introduce new, healthy, and culturally
staff polite towards customers. However, opinions are mixed diverse choices, catering to diverse tastes and promoting
regarding wastage management, with 47.5% agreeing that overall wellness.
staff ensure no wastage, 20.3% disagreeing, and 32.2%
remaining neutral, suggesting an area for improvement.  Hygiene Standards Improvement:
To uphold impeccable hygiene standards, the canteen
 Positive Perception and Customer Satisfaction: could offer comprehensive training programs for its kitchen
The positive perception of food quality, affordability, staff, focusing on food safety practices, personal hygiene, and
and staff interaction suggests that customers are generally sanitation. They could implement a rigorous hygiene
satisfied with their experiences at Indira Canteen. This monitoring system, conducting routine inspections and audits
satisfaction is crucial for building customer loyalty, as to maintain cleanliness. Ensuring the availability of essential
satisfied customers are more likely to return and recommend equipment and facilities would further bolster hygiene levels.
the establishment to others. It reflects a strong foundation for By fostering a culture of cleanliness and strict adherence to
long-term relationships between the canteen and its clientele. hygiene protocols among all staff members, the canteen can
guarantee a safe and hygienic environment for food
 Areas of Improvement for Enhanced Experience: preparation and service.
While the overall perception is positive, addressing
areas of improvement such as seating arrangements, menu  Taste Enhancement:
customization, and food waste management can further For enhancing taste and flavor, the canteen could
elevate the customer experience. For example, optimizing partner with professional chefs or culinary experts to refine
seating layouts to maximize comfort and space utilization can recipes and cooking techniques. They could conduct taste
enhance customer comfort and convenience. Offering more tests and gather feedback from customers to understand their
diverse menu customization options can cater to varying preferences and areas for improvement. By using fresh herbs,
tastes and preferences, increasing customer satisfaction. spices, and seasonings, they can elevate the taste of dishes
Additionally, implementing effective food waste without compromising nutritional value. Introducing special
management practices not only aligns with sustainability dishes or seasonal menus periodically would engage
goals but also demonstrates a commitment to responsible customers and keep the dining experience exciting and
business practices, which can positively influence consumer flavorful.
perception.
 Continuous Monitoring and Quality Control:
 Tailoring Strategies to Demographic Preferences: To ensure top-notch quality and service, the canteen
Understanding demographic preferences and the factors could set up a specialized quality control team to oversee food
influencing choices is essential for developing targeted prep, hygiene, and customer service. They could regularly
strategies to meet the needs of different consumer segments. check and audit their processes to keep up with high-quality
For instance, if younger demographics prioritize affordability standards. By monitoring and documenting adherence to
and convenience, promotional offers and mobile ordering nutritional guidelines, they can ensure that meals are
options can be introduced to appeal to this segment. On the nutritious and meet recommended standards, enhancing
other hand, if older demographics prioritize food quality and customer satisfaction and well-being.
ambiance, investing in premium ingredients and enhancing
the dining atmosphere can be prioritized. By aligning
strategic decisions with demographic preferences, Indira

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This public food program serves as a commendable ndia/links/5f1ce853299bf1720d657d4e/NTR-Anna-
solution to the pressing issue of food security in urban areas, Canteens-A-Boon-to-Urban-Poor-of-Andhra-
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the whole, Indira Canteen successfully delivers on these 8/EEMCS-02-2020-0048/full/html
fronts. However, the realization that there is room for [14]. https://www.indianjournals.com/ijor.aspx?target=ijor
improvement in hygiene practices and customer service :ijmss&volume=5&issue=2&article=011
should serve as a catalyst for proactive measures. By [15]. https://www.researchgate.net/profile/Varun-Kumar-
addressing these aspects, the program can not only maintain M/publication/305778370_The_Reach_and_Impact_
but further augment its impact on food security in Bangalore, of_AMMA_Brand_Schemes_and_ProductsInTamil_
ultimately ensuring that urban residents continue to have NaduFor_Public_Welfare/links/57a1941608ae5f8b25
access to nourishing and reasonably priced meals. 8985e5/The-Reach-and-Impact-of-AMMA-Brand-
Schemes-and-ProductsInTamil-NaduFor-Public-
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Quality Assessment of Food Provided at Indira Canteen in Bangalore

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Quality Assessment of Food Provided at Indira Canteen in Bangalore

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Volume 9, Issue 3, March – 2024 International Journal of Innovative Science and Research Technology

ISSN No:-2456-2165 https://doi.org/10.38124/ijisrt/IJISRT24MAR944

Quality Assessment of Food Provided at

Rishika Dinesh Gandhi Chelsi Agarwal Tushar Kothari

Aman Siroya Neha K Nakul Modi

IJISRT24MAR944 www.ijisrt.com 1134

IJISRT24MAR944 www.ijisrt.com 1135

Bangalore. This comprehensive coverage ensures a VI. METHODOLOGY

VII. DATA ANALYSIS INTERPRETATION

Table 1: Showing Age of the Respondents

IJISRT24MAR944 www.ijisrt.com 1136

Graph 1: Showing Age of the Respondents

Table 2: Showing the Gender of the Respondents

Graph 2: Showing the Gender of the Respondents

IJISRT24MAR944 www.ijisrt.com 1137

Table 3: Frequency of Visits

Graph 3: Frequency of Visits

Table 4: Reason for Choosing Indira Canteen

Graph 4: Reason for Choosing Indira Canteen

IJISRT24MAR944 www.ijisrt.com 1138

Table 5: Quality of Food Consideration

Graph 5: Quality of Food Consideration

 Analysis & Interpretation moderately important. Meanwhile, 24.8% of respondents

Table 6: Indira Canteen as a Breakfast Option

Graph 6: Indira Canteen as a Breakfast Option

IJISRT24MAR944 www.ijisrt.com 1139

Table 7: Hygiene Consideration in Indira Canteen

Graph 7: Hygiene Consideration in Indira Canteen

Table 8: Affordability of Indira Canteen

Graph 8: Affordability of Indira Canteen

IJISRT24MAR944 www.ijisrt.com 1140

 Analysis & Interpretation Conversely, 14.5% of respondents disagree, comprising

Table 9: Food and Price Comparison

Graph 9: Food and Price Comparison

Table 10: Working Environment at Indira Canteen

Graph 10: Working Environment at Indira Canteen

IJISRT24MAR944 www.ijisrt.com 1141

Table 11: Seating Arrangement at Indira Canteen Outlets

Graph 11: Seating Arrangement at Indira Canteen outlets

Table 12: Menu Customization at Indira Canteen

Graph 12: Menu Customization at Indira Canteen

IJISRT24MAR944 www.ijisrt.com 1142

 Analysis & Interpretation agreeing. While 15% of respondents disagree, including

Table 13: Ability to Meet Demand During Rush Hours

Graph 13: Ability to Meet Demand During Rush Hours

 Analysis & Interpretation 18.5% of respondents disagree, including 11.9% who

Table 14: Staff Behaviour

Graph 14: Staff Behaviour

IJISRT24MAR944 www.ijisrt.com 1143

 Analysis & Interpretation agreeing. Conversely, 15% of respondents hold a different

Table 15: Food Wastage in Indira Canteen

Graph 15: Food Wastage in Indira Canteen

 Analysis & Interpretation  Factors Influencing Choices:

VIII. RESULTS AND FINDINGS  Importance of Food Quality:

IJISRT24MAR944 www.ijisrt.com 1144

IJISRT24MAR944 www.ijisrt.com 1145

 Research and Innovation: [10]. https://d1wqtxts1xzle7.cloudfront.net/97076186/V17

IJISRT24MAR944 www.ijisrt.com 1146

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