Final SF For Energy and Chemicals - Full Collateral Booklet

Skills Framework
for Energy and Chemicals
A Guide to Occupations and Skills
skillsfuture.sg
Contents
About the Skills Framework 1
Energy and Chemicals: Charting Growth and Opportunities 2
Key Statistics 3
Future Developments 4
Desired Attributes and Skills in Demand 5
Take Your Career Further 6
Realise Your Potential - Take the Next Step Forward 10
Skills Maps
• Production and Process Engineering 13
• Health, Safety and Environment (HSE) 53
• Engineering and Maintenance 61
• Quality Assurance and Quality Control (QA&QC) 91
• Technical Service, Application and Product Development 111
• Research and Development (R&D) 123
Overview of Technical Skills and Competencies 140
Overview of Generic Skills and Competencies 149
Supporting Organisations and Acknowledgements 152
Wage Information 153
Illustration of Vertical and Lateral Progression of a Senior Process Technician 154
Skills Framework for Energy and Chemicals: Career Pathways 155
The information in this publication serves as a guide for individuals, employers and training providers. SkillsFuture Singapore, Workforce Singapore,
and the Singapore Economic Development Board provide no warranty whatsoever about the contents of this document, and do not warrant that the
courses of action mentioned in this document will secure employment, promotion, or monetary benefits.
Published in Dec 2017

About the Skills Framework
The Skills Framework is a SkillsFuture initiative developed for the Singapore workforce to promote skills
mastery and lifelong learning. Jointly developed by SkillsFuture Singapore, Workforce Singapore and the
Singapore Economic Development Board, together with employers, industry associations, education and
training providers, and unions, the Skills Framework for Energy and Chemicals provides useful information on:
Sector and Career Occupations Existing and Training

Employment Pathways and Job Roles Emerging Skills Programmes for
Opportunities Skills Upgrading
and Mastery
With the Skills Framework, individuals are equipped to make informed decisions about
career choices, as well as take responsibility for skills upgrading and career planning.
Assess Career Prepare for Find Avenues Renew, Upgrade

Interests Desired Jobs to Close Skills Gaps and Deepen Skills
• D
iscover • U
nderstand • I dentify • P
lan for career
employment skills and relevant training development/
opportunities competencies programmes to transition
required equip oneself with
• U
nderstand career the required skills • R
ecognise skills
pathways and competencies and competencies
required for the
• R
ecognise • P
articipate in intended job role
personal attributes on-the-job training
required opportunities • Identify training
provided by programmes
companies to upgrade and
deepen skills
1
Energy and Chemicals:
Charting Growth and Opportunities
Singapore’s powerful mix of refining, olefins production and chemicals manufacturing, as well as business
and innovation capabilities, has made it one of the world’s leading Energy and Chemicals hubs.
At 1.3 billion barrels of oil refined per day, Singapore ranks amongst the world’s top five export refining hubs.
This enables the production of four million tonnes of ethylene annually, which lays the necessary foundation
for Singapore’s foray into high value-added petrochemicals products and specialty chemicals.
The Energy and Chemicals sector is an important pillar of the Singapore economy, contributing to 3.9% of
the Gross Domestic Product (GDP) and a third of manufacturing output, with over 28,400 people employed.
According to the World Trade Statistical Review 2017, Singapore was among the top 10 exporters of chemicals
in 2016, a strong indicator of the country’s contribution to the global chemicals market.
At the heart of Singapore’s Energy and Chemicals sector is Jurong Island. Situated off the southern coast of
Singapore and formed through the amalgamation of seven smaller islands in the early 1990s, Jurong Island
has come to serve as the centrepiece for refining, petrochemical and specialty chemical activities. Its key
value proposition is integration, from the perspective of being connected to both customer and supplier, often
literally over the fence through dedicated pipes.
In 2010, Singapore launched the Jurong Island v2.0 initiative, which was targeted at improving cost
competitiveness and strengthening Singapore’s chemicals value chain. Several projects under the initiative
have been realised, which have helped reduce utilities cost, increase options for feedstock, enhance logistics
capabilities, as well as improve productivity in supporting activities such as the process, construction and
maintenance sector.
Singapore also invests heavily in developing an extensive and strong public and private research ecosystem,
that supports chemicals innovation and improve Research and Development yield such as A*STAR’s Institute
of Chemical Engineering Sciences , Institute of High Performance Computing and the Institute of Material
Research and Engineering.
Singapore’s strong technical expertise in manufacturing combined with innovative research capabilities
form a unique value proposition for the Energy and Chemicals sector. Underpinned by strong business
fundamentals such as pro-business policies, strong Intellectual Property protection and extensive free trade
agreements, Singapore continues to be a choice destination for Energy and Chemicals.
It is for these reasons that over a hundred global companies including ExxonMobil, Shell, DuPont, Sumitomo
Chemical, Evonik and 3M have set up major operations in Singapore. As the sector continues to grow,
Singaporeans will be presented with rewarding and fulfilling career opportunities.
2
Key Statistics
At 1.3 billion barrels of oil refined per day, Singapore ranks According to the World Trade Statistical Review 2017, Singapore
among the world’s top five export refining hubs ranked among the top 10 exporters of chemicals in 2016
The Energy and Chemicals sector contributed to The sector accounted for close to a third of Singapore’s
3.9% of Singapore’s GDP in 2015 total manufacturing output at S$78 billion in 2015
Singapore has four crackers with a combined cracking Jurong Island is home to more than 100 global companies
capacity of four million tonnes of ethylene per annum with investments over S$50 billion
The Energy and Chemicals sector Each worker in the sector contributed about
employed 28,400 people in 2015 $372,000 in manufacturing value-added in 2015
3
Future Developments
Singapore will play an increasingly significant role in the Energy and Chemicals sector as it sits in the heart of
Asia, the world’s largest and fastest growing market for chemicals.
Megatrends such as the growing middle class, rapid urbanisation, climate change, water and food security
are demanding attention for Asia-specific solutions, pushing companies to develop sophisticated yet cost-
efficient chemicals. It is estimated that the global specialty chemicals market will grow at a compound annual
growth rate of 5.4% from 2015 to 2025, with Asia Pacific growing at 6.35% and accounting for 45% of the
market share.
It is for these reasons that Singapore has identified specialty chemicals as its next engine of growth, with a
focus on end-markets such as lubricant additives, oilfield and water chemicals, consumer care, agricultural
chemicals, and animal health and nutrition, as well as functional chemicals such as surfactants and
functional polymers. Industrial biotechnology and synthetic biology are also technology focus areas that will
be explored.
Over the last few years, several specialty chemical companies such as Solvay and Evonik have leveraged
Singapore’s strengths in manufacturing and innovation to set up strategic hubs to direct their operations in
the region. Looking ahead, Singapore will continue building its innovation capacity to help companies develop
new solutions effectively and efficiently to ride on Asia’s growth.
Another exciting trend is advanced manufacturing. This new era of manufacturing will see automation such
as robotics and automated guided vehicles meet with digital technologies such as data analytics and artificial
intelligence. For instance, Shell has deployed drones to conduct inspection on its plant, while Chevron Oronite
has deployed a wireless plant infrastructure to account for worker movement, improving worksite safety
and increasing productivity. Workers will now need to focus on tasks that require higher level thinking skills,
such as working alongside robots and exercising judgment based on data, adding value to their work and their
companies’ bottom line.
Anticipating these shifts in evolution of the Energy and Chemicals sector, Singapore has developed the
Industry Transformation Map (ITM) for its Energy and Chemicals sector, which will encompass key strategies
and initiatives to support the sector’s innovation and productivity drive, as well as its jobs and skills and
internationalisation efforts. The ITM will be a blueprint that will steer Singapore’s future development as a
globally competitive and leading Energy and Chemicals hub.
4
Desired Attributes and Skills in Demand
A career in the Energy and Chemicals sector provides diverse opportunities to individuals seeking rewarding
and enriching careers. If you enjoy the challenge of working in a highly dynamic and technologically advanced
sector, delight in formulating engineering or chemistry solutions, and are keen in developing deep technical
expertise, the sector offers opportunities to develop your passion and grow your career.
As the sector continues to transform, these are some examples of skills in demand now and in the future.
Those seeking successful careers in the Energy and Chemicals sector can set themselves apart by
developing these attributes and acquiring these skills in demand.
DESIRED ATTRIBUTES SKILLS IN DEMAND
Digitalisation Skills
Analytical Internet of Things Management

Enjoys analysing things from Manages interconnected smart
all angles and thinking of ways to devices and equipment to access
solve problems real-time data for monitoring
plant and equipment performance,
and to perform troubleshooting
Team-Oriented Data Analytics System Design

Works collaboratively and Designs and integrates the use of
effectively with others to achieve data analytics into the value chain
identified objectives of business operations to drive
optimisation
Creative Robotic and Automation

Thinks of original and innovative Technology Application
ways to develop new methods, Integrates robotics and automation
systems or products and make into the manufacturing workflow
existing ones work more effectively to enhance productivity, precision
and safety
Product Development and Innovation Skills

Structured and Systematic
Enjoys working with data, records Applied Research and Development
and equipment in a logical and Applies research techniques to
orderly manner, and in compliance develop useful and commercially
with procedures, regulatory and viable products
safety requirements
Adaptable
Reacts readily to and manages Innovation Management
changes in environments and Manages innovation strategies and
situations practices, and ensures compliance
with Intellectual Property
regulations and patents rights
Open to Learning Product Design and Development

Demonstrates a willingness to Designs and develops new products
improve on self-development within from conceptualisation to market
and outside one’s area of work readiness
5
Take Your Career Further
A skilled workforce is essential in sustaining Singapore’s competitiveness as a globally competitive and

leading Energy and Chemicals hub. There is a wide range of initiatives and schemes available to both
individuals and employers to promote skills acquisition and upgrading.
FOR INDIVIDUALS
Education and Career Guidance SkillsFuture Earn and Learn Programme

Education and Career Guidance (ECG) A work-learn programme designed to give
equips students, as well as adults, with the graduates from the ITE and polytechnics
necessary knowledge, skills and values a headstart in careers related to their
to make informed education and career discipline of study. Suitable candidates
decisions. With the help of trained ECG will be matched with a job related to their
counsellors, students will be exposed field of study, and undergo structured
to a wide range of education and career on-the-job training and mentorship in
options, and given the opportunities to participating companies. They can also gain
make informed post-secondary education industry experience and attain an industry-
choices. Singaporeans in the workforce can recognised certification concurrently.
benefit from career coaching, employability
skills workshops and networking sessions
through Workforce Singapore’s Careers
Connect, and the Employment and SkillsFuture Fellowships
Employability Institute.
Monetary award of $10,000 to recognise
Singapore Citizens with deep skills, who
are champions of lifelong learning, and
committed to contributing to the skills
Enhanced Internships
development of others.
The Enhanced Internships are designed to
provide students with a more meaningful
internship experience through more
structured learning and support at the SkillsFuture Mid-Career Enhanced
workplace. Participating companies will Subsidy
work closely with the Institute of Technical
Education (ITE) and polytechnics to deliver Singaporeans aged 40 and above will
a positive and meaningful internship receive higher subsidies of up to 90% of
experience for their interns. course fees for over 8,000 SSG-supported
courses and at least 90% of programme
cost for Ministry of Education-subsidised
full-time and part-time courses.
SkillsFuture Credit
Credit of $500 for all Singapore Citizens
aged 25 and above to defray costs for a
wide range of skills-related courses to
encourage skills development and lifelong
learning.
6
FOR EMPLOYERS
SkillsFuture Employer Awards WorkPro

The SkillsFuture Employer Awards is WorkPro encourages employers to
a tripartite initiative that recognises implement progressive employment
employers who have made significant practices through job re-design, age
efforts in investing in their employees’ skills management practices and flexible work
development, are strong advocates for arrangements. Companies can receive
SkillsFuture and building a lifelong learning grants of up to $480,000 to support the
culture in their workplace. implementation of these initiatives.
Lean Enterprise Development (LED)

Scheme
The LED scheme helps progressive Small
and Medium Enterprises (SMEs) transform
and grow in the new manpower-lean
landscape, by supporting companies to
become more manpower-lean, build a
stronger Singaporean core and develop a
better quality workforce. Companies can
tap on relevant assistance schemes and
training programmes coordinated by a
cross-agency LED taskforce comprising
various government agencies. The scheme
provides companies with transitional
manpower support if temporary flexibility in
deploying foreign manpower is required.
7
FOR INDIVIDUALS AND EMPLOYERS
MySkillsFuture Professional Conversion Programme

MySkillsFuture is a one-stop online portal for Associate Researcher (Consumer
that enables Singaporeans to chart their Chemicals)
own career and lifelong learning pathways, This programme aims to equip mid-
through access to industry information and career PMETs with the knowledge and
tools to search for training programmes to competencies to pursue a career in
broaden and deepen skills. It incorporates the research field in the consumer/
the national Jobs Bank, presenting an specialty chemicals sector. The Associate
integrated platform for users to access Researcher could be exposed to disciplines
resources related to jobs, education and such as regulatory, process formulation,
skills training. microbiology and life sciences, amongst
others. Key modules covered include
research and development methodologies,
application of design thinking and
Professional Conversion Programme for formulation of product ingredients.
Chemicals Manufacturing Employers will receive 70-90% support for
This programme aims to equip mid-career both salary and course fee.
Professionals, Managers, Executives and
Technicians (PMETs) with the necessary
knowledge and competencies to pursue
a career in the chemicals manufacturing Professional Conversion Programme for
sector. Jobs are largely technical in nature Manufacturing Associate
with a focus on manufacturing, production,
engineering or product development This programme aims to equip mid-career
amongst others. Key modules covered PMETs with the knowledge and skills to
include overview of production processes, pursue a career in the manufacturing
interpretation of process plant drawings, sector in associate level positions such
the processes of plant start-up and as machine operator, logistics assistant,
shutdown, root cause analysis techniques, packer, welder and operations executive,
and process safety management. Employers amongst others. Key modules covered
will receive 70-90% support for both salary include manufacturing safety, quality
and course fee. systems and 5S techniques. Employers will
receive 70-90% support for both salary and
course fee.
Professional Conversion Programme for

Manufacturing Professional
This programme aims to equip mid-career
PMETs with the knowledge and skills to
pursue a career in the manufacturing
sector for professional level positions such
as warehouse supervisor, manufacturing
manager, trainer and safety supervisor,
amongst others. Key modules covered
include manufacturing safety, work
processes and quality procedures.
Employers will receive 70-90% support for
both salary and course fee.
8
Professional Conversion Programme for Jobs Bank
Technical Sales Engineer/Manager
The Jobs Bank, administered by WSG, is
This programme aims to equip mid-career a free service provided to all Singapore-
PMETs with the knowledge and skills to registered companies and Singapore
pursue a career in the manufacturing Citizens and Permanent Residents. It helps
sector in technical sales and business to facilitate online job matching between
development positions such as business local job seekers and employers.
development manager, technical
sales engineer and project manager,
amongst others. Key modules covered
include developing effective marketing Work Trial
plans, building customer loyalty, and
implementing effective pricing strategies. Individuals can gain experience through
Employers will receive 70-90% support for a short term work trial and be offered
both salary and course fee. employment to receive incentives of
up to $5,100. Employers can assess a
jobseeker’s fit via a cost-free short term
work stint before offering employment.
Career Support Programme
Singapore Citizens PMETs, who are made
redundant and/or unemployed, and actively P-Max
looking for new jobs for 6 months or more
can take on new jobs paying $3,600 or more The Place-and-Train programme matches
with training, to help them settle into the job-seeking PMETs to suitable positions in
new job. SMEs, and assists SMEs to better recruit,
train, manage and retain their newly-hired
Companies can receive up to $42,000 in PMETs.
salary support for up to 18 months when
they hire eligible PMETs who are retrenched
and/or unemployed for six months or more,
in jobs that pay at least $3,600.
Initiatives and Schemes by:

SkillsFuture Singapore Workforce Singapore
For more information on the initiatives and schemes, please visit

skillsfuture.sg | wsg.gov.sg
9
Realise Your Potential -
Take the Next Step Forward
Now that you have some idea of what a career in the Energy and Chemicals sector can offer and the available
government initiatives and schemes to support your career goals, you are ready to take the next step!
NEW ENTRANTS EXPERIENCED PROFESSIONALS

Use the Skills Framework for Energy and Use the Skills Framework for Energy and
Chemicals to find out about careers in the sector Chemicals to find out how to chart your career
PLAN for vertical career

UNDERSTAND the career progression within
pathways and the attributes the track that you are
needed to take on a particular currently in, or for
occupation in the sector lateral career moves
across the tracks
UNDERSTAND the skills and

competencies required for the IDENTIFY skills gaps that
job role and identify relevant you are lacking in your
training programmes to help you current or next job role
become a qualified personnel
IDENTIFY relevant training programmes
TRAINING PROGRAMMES
Embark on Programmes that equip new entrants

your career with skills and knowledge for specific
in Energy and occupations in the sector at their Lifelong learning for
Chemicals respective entry levels skills deepening to
meet existing and
emerging demands
of the sector
Programmes for experienced employees
or individuals to broaden or deepen
specific skills and knowledge for various
occupations in the sector
For a list of training programmes available for the Energy and Chemicals sector,
please visit: skillsfuture.sg/skills-framework
10
Skills Maps
Production and Process Engineering

Page 13–52
Health, Safety and Environment (HSE)

Page 53–60
Engineering and Maintenance

Page 61–90
Quality Assurance and Quality Control (QA&QC)

Page 91–110
Technical Service, Application and Product Development

Page 111–122
Research and Development (R&D)

Page 123–136
11
Paul Chung
Vice President, Human Resource
Oiltanking Asia Pacific Pte Ltd
HELPING OTHERS EXCEL
As the Vice President of Human Resource (HR) for Paul believes there are many opportunities in the
Oiltanking Asia Pacific, Paul Chung makes it a point to Energy and Chemicals sector. “Asia Pacific will be
use his wealth of experience to help others reach their a region of key growth for many companies as the
goals. Despite being retrenched in a previous job, his population growth is still strong and investments
positive attitude and willingness to learn have opened in infrastructure, manufacturing and consumer
many doors for him. It is this resilience that he hopes spending will continue to drive growth and demand in
others can adopt as well. His mission is to cultivate a Energy and Chemicals,” he explains.
strong team that can weather any storm.
“This sector will continue to be a strong pillar in both
To achieve this, Paul has adopted the Skills the Singapore and world economies as the products
Framework for Energy and Chemicals as a reference are needed in our daily lives. Constant innovation will
for in-house career, competency and training also make production more effective and efficient.”
roadmaps. He has customised it to match the With technological advancements, Paul says there
company’s own needs. “This is very useful for us will be new ways of working. “The key is to be open
as it articulates required skills, evaluates them to change and to embrace new learnings coming
and helps us build organisational capabilities. As our way. We need to constantly learn, unlearn and
an international company with 79 terminals in 24 relearn.”
countries, this Framework can also be applied to
the other terminals to help us build a skilled and
competent workforce.” “This sector will continue to
He says that HR can use this as a tool to guide
be a strong pillar in both
existing or future employees. The Career Pathways the Singapore and world
in particular can help “show them the possibilities
and building blocks they need to build in order to
economies as the products are
progress up the skills ladder and eventually the ranks needed in our daily lives.”
in the company. They will be heartened to know that
they have a roadmap to follow and not just arbitrary
learnings.”
12
Production and Process Engineering
JOB ROLES PAGE
Junior Process Technician 15
Process Technician 17
Senior Process Technician 19
Production Supervisor 21
Superintendent 23
Production Manager 26
Operation Specialist 28
Learning and Development Specialist 30
Learning and Development Superintendent 32
Production Planner 34
Feedstock Supply Trader 36
Supply Chain/Commercial Manager 38
Process Engineer 40
Senior Process Engineer 42
Process Safety Engineer 45
Senior Process Safety Engineer 47
Process Engineering Manager 49
Principal Engineer (Technology) 51
13
Supervisor
Continuous Catalytic Reformer (CCR) and Aromatics
Clara Wang
ExxonMobil Asia Pacific Pte. Ltd.
TEAMWORK IS CRUCIAL
Clara Wang knows first-hand the importance of something that Clara herself has done over the years.
teamwork. As Supervisor of the CCR and Aromatics As a graduate of Singapore Polytechnic with a diploma
unit at ExxonMobil, she leads a team of 12 technicians in Process Engineering in 1995, she took on the role
in ensuring the units that they are responsible for at of Operations Technician. Clara and her classmate
the refinery run smoothly. She believes that the key is were the first two female technicians to work at the
having a mutual respect for one another, regardless former Mobil Refinery. Her fellow colleagues made
of job role or seniority. her feel comfortable, but did not give her any special
privileges as she was expected to perform well in her
“My responsibility is to listen, encourage, guide and own right. She learnt the ropes and was promoted a
mentor my team members to achieve our team’s few grades at the Senior Technician level. Once she
objectives of safe and flawless execution of our work,” developed greater knowledge and skills in her area of
Clara explains. One example demonstrating her expertise, she moved up the ranks to Supervisor.
leadership capabilities was when she led her team in a
unit recovery effort, when a unit under her team’s care She believes this positive mind-set will help new
faced a major upset, thus avoiding adverse impact to the entrants to the sector. “I’d recommend those
wider refinery. While these moments were challenging, interested in joining the sector to keep an open
they were good opportunities for growth. mind as they explore the different job options and
opportunities the industry offers, and learn about the
There are also misconceptions that people have different career pathways that are possible as they
of the sector – that it is extremely labour intensive move within various tracks in the industry, such as
and male-dominated. “There are some who believe those mapped out in the Skills Framework for Energy
that being a process technician means doing a lot of and Chemicals,” says Clara.
manual work outdoors at the plant the whole time.
The reality is that our plant is highly automated, and
for me personally, I’m usually in the field 35-40% of “This is a very dynamic
the time, and in the office 60-65% of the time.” She
also says it is not uncommon within ExxonMobil to
industry, and those wanting
have female leaders and supervisors. to work in the Energy and
“This is a very dynamic industry, and those wanting
Chemicals sector must be
to work in the Energy and Chemicals sector must be adaptable and keen to learn.”
adaptable and keen to learn,” explains Clara. This is
Junior Process Technician
JOB ROLE DESCRIPTION

The Junior Process Technician supports the execution and maintenance of safe and reliable plant operations
by assisting with process units and utilities operations at plant sites, as well as basic frontline maintenance
activities, under close supervision and in compliance with Standard Operating Procedures (SOPs). He/
She assists with process sampling and basic testing to ensure that the product quality is within customers’
requirements.
The Junior Process Technician applies Safe System of Work (SSoW) procedures and risk control measures to
ensure work activities are carried out safely. He is a member of the Emergency Response Team (ERT) and he
supports continuous improvement projects in plants.
The Junior Process Technician usually works on a rotating shift, in a team, and in the field. He is a good team
player and is able to interact effectively with others.
CRITICAL WORK FUNCTIONS KEY TASKS
Administer Workplace • Apply risk control measures to ensure work activities are carried out safely
Safety and Health (WSH) and
• Apply Safe System of Work (SSoW) procedures to ensure work activities are
Environmental Management
performed safely
Systems (EMS)
• Assist in toolbox meetings prior to starting work activities
• Comply with WSH and EMS systems
• Perform good housekeeping in the workplace
Manage emergency responses • Respond to emergencies as an Emergency Response Team (ERT) member
and crises
CRITICAL WORK Perform process units and • Apply emerging technologies to perform process operational tasks
FUNCTIONS AND utilities operations
KEY TASKS • Assist in basic frontline maintenance, process sampling and testing
• Assist in basic troubleshooting during all modes of operation, including
process upset conditions
• Assist in preparing process equipment and work areas for mechanical,
maintenance and turnaround works
• Assist in routine field data logging and reporting
• Assist in the start-up, monitoring and shutdown of process units and
utilities at plant sites
• Follow Standard Operating Procedures (SOPs) for process operations
Administer staff and • Support continuous improvement projects

organisational development
Junior Process Technician
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETENCIES (TOP 5)
Continuous Improvement Management Level 2 Teamwork Basic
Data and Statistical Analytics Level 1 Interpersonal Skills Basic
Emergency Response Management Level 2 Communication Basic
Engineering Drawing Interpretation and Level 1 Digital Literacy Basic

Management
Environmental Management System Level 1 Lifelong Learning Basic

Framework Development and
Implementation
Feedstock and Product Transfer Level 1

Operations Management
Operations Reporting Protocol Level 1

Application
SKILLS AND Preventive Maintenance Management Level 1
COMPETENCIES
Process Equipment Preparation for Level 1
Mechanical Work
Process Unit and Utilities Operations Level 1

Management
Safe System of Work Development and Level 1

Implementation
Sample Management Level 2
Standard Operating Procedure Level 1

Development and Implementation
Workplace Safety and Health Framework Level 1

Workplace Safety and Health Hazard Level 1

Identification and Risk Control
Management
16
Process Technician

The Process Technician executes and maintains safe and reliable plant operations by performing routine
process units and utilities operations at plant sites, as well as basic frontline maintenance activities, in
accordance with Standard Operating Procedures (SOPs). He/She monitors process parameters and performs
in-process sampling and basic testing to ensure that the product quality is within customers’ requirements.
The Process Technician complies with Workplace Safety and Health (WSH) and Environmental Management
System (EMS) requirements by applying Safe System of Work (SSoW) procedures when performing work
activities, and responds to emergencies in the plant as a member of the Emergency Response Team (ERT). He
contributes to organisational development by supporting continuous improvement projects.
The Process Technician usually works on a rotating shift, in a team, and in the field. He is a good team player
and is able to interact effectively with others.
Administer Workplace • Apply Safe System of Work (SSoW) procedures to ensure work activities
Safety and Health (WSH) and are performed safely
Systems (EMS)
• Ensure contractors comply with the organisation’s WSH and EMS
standards and practices
• Participate in activity-based risk assessments
• Participate in toolbox meetings prior to starting work activities
and crises
Perform process units and • Apply emerging technologies to perform process operational tasks
CRITICAL WORK utilities operations
FUNCTIONS AND • Apply Standard Operating Procedures (SOPs) for process operations
KEY TASKS
• Operate robotic and automation technologies to perform plant
surveillances and inspections
• Perform basic frontline maintenance, process sampling and testing
• Perform routine field data logging and reporting
• Perform start-up, monitoring and shutdown of process units and utilities
at plant sites
• Prepare process equipment and work areas for mechanical, maintenance
and turnaround works
• Support troubleshooting during all modes of operation, including process
upset conditions
• Use new data technologies to monitor plant and equipment performance

17
Process Technician
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPETNCIES (TOP 5)
Engineering Drawing Interpretation and Level 2 Digital Literacy Basic

Management
Environmental Management System Level 2 Problem Solving Basic

Implementation

Incident Investigation Management Level 2

Application
Preventive Maintenance Management Level 1
SKILLS AND Process Equipment Preparation for Level 2

COMPETENCIES Mechanical Work
Process Operations Troubleshooting Level 2

Management
Robotic and Automation Technology Level 2

Application

Implementation

Third Party Management Level 2


Management
18
Senior Process Technician

The Senior Process Technician executes and maintains safe and reliable plant operations by performing
routine process units and process utilities operations in control rooms and plant sites, as well as
troubleshooting activities during all modes of plant operation. He/She reviews sampling and testing results
and manipulates process parameters to meet product quality targets.
The Senior Process Technician administers the Workplace Safety and Health (WSH) and Environmental
Management Systems (EMS) by leading toolbox meetings and coordinating Safe System of Work (SSoW)
procedures to ensure work activities are performed safely. He supports the Site Incident Controller (SIC)
during emergency response situations. He also contributes to staff and organisational development by
identifying opportunities for continuous improvement and providing guidance to junior staff.
The Senior Process Technician usually works on a rotating shift, in a team, and in the field and/or control
room. He is an analytical, decisive and results-driven team player.
Administer Workplace • Coordinate Safe System of Work (SSoW) procedures to ensure work
Safety and Health (WSH) and activities are performed safely
• Coordinate with contractors to ensure compliance with the organisation’s
Systems (EMS)
WSH and EMS standards and practices
• Ensure compliance with WSH and EMS systems among team members
• Ensure team members adhere to good housekeeping practices
• Lead toolbox meetings prior to starting work activities
Manage emergency responses • Support the Site Incident Controller (SIC) during emergency response
and crises situations
Perform process units and • Apply emerging technologies to perform process operational tasks
utilities operations
• Coordinate the preparation of process equipment and work areas for
CRITICAL WORK mechanical, maintenance and turnaround works
FUNCTIONS AND
• Maintain Standard Operating Procedures (SOPs) for process operations
KEY TASKS
• Operate robotic and automation technologies to perform plant
surveillances and inspections
• Perform start-up, monitoring, control and shutdown of process units and
utilities in control rooms and plant sites
• Perform trending and analyses on data and information collated from the
field and control systems
• Perform troubleshooting during all modes of operation, including process
upset conditions
• Review sampling and testing results and manipulate process parameters
to meet product quality targets
• Use new data technologies to analyse plant and equipment performance
Administer staff and • Contribute to continuous improvement initiatives and activities

• Identify opportunities for continuous improvement
• Provide guidance to junior staff
19
Continuous Improvement Management Level 3 Teamwork Intermediate
Control Room Operations Management Level 3 Communication Intermediate
Data and Statistical Analytics Level 2 Interpersonal Skills Intermediate
Emergency Response Management Level 3 Digital Literacy Basic
Engineering Drawing Interpretation and Level 3 Problem Solving Basic

Management
Environmental Management System Level 3

Implementation

Internet of Things Management Level 2

Application

Mechanical Work

SKILLS AND
COMPETENCIES Process Unit and Utilities Operations Level 3
Management
Procurement Management Level 2
Project Management Level 3

Application

Implementation
Staff Management Level 3

Technical Report Writing Level 2
Training, Coaching and Assessment Level 3

Management


Management
20
Production Supervisor

The Production Supervisor leads optimal and safe plant operations by managing routine process units
and process utilities operations during his/her shift and by monitoring the plant’s performance. He/She is
responsible for executing production plans and schedules and controls production processes to meet product
quantity and quality targets.
The Production Supervisor supervises staff and contractors’ compliance with Workplace Safety and
Health (WSH) and Environmental Management System (EMS) requirements and participates in WSH and
EMS incident investigations. He leads emergency responses as the Site Incident Controller (SIC) of the
organisation’s Emergency Response Team (ERT). In addition, he takes charge of his shift team’s personnel
capability development by providing coaching and mentoring.
The Production Supervisor leads a team on a rotating shift in the field and/or control room. He has good
leadership skills and encourages teamwork among his shift members. He interacts effectively with others
and has good communication, analytical and problem-solving skills.
Administer Workplace • Participate in WSH and EMS incident investigations

• Supervise compliance with WSH and EMS systems
Systems (EMS) • Supervise contractors to ensure compliance with the organisation’s WSH
and EMS standards and practices
• Supervise good housekeeping in the workplace
• Supervise the conduct of activity-based risk assessments
• Supervise the execution of Safe System of Work (SSoW) procedures
• Supervise toolbox meetings prior to starting work activities
Manage emergency responses • Assist the organisation’s crisis management team to continually improve
and crises crisis management plans
• Lead emergency responses as the Site Incident Controller (SIC)
Perform process units and • Execute production plans and schedules

utilities operations
• Monitor and control production processes to meet product quantity and
quality targets
• Review data trends and analyses to monitor plant performance
CRITICAL WORK
FUNCTIONS AND • Supervise the application of emerging technologies for process
KEY TASKS operational tasks within the team
• Supervise the operation of robotic and automation technologies to perform
plant surveillances and inspections
• Supervise the preparation of process equipment and work areas for
mechanical, maintenance and turnaround works
• Supervise the start-up, monitoring, control and shutdown of process units
and process utilities at control rooms and plant sites
• Supervise troubleshooting during all modes of operation, including
process upset conditions
• Support the development and implementation of Standard Operating
Procedures (SOPs) for process operations
• Use new data technologies to review plant operations and equipment
performance
Administer staff and • Coach and mentor staff

• Manage resources within the team
• Support the implementation of continuous improvement initiatives and
activities
21
Production Supervisor
Change Management Level 4 Communication Intermediate
Continuous Improvement Management Level 3 Problem Solving Intermediate
Control Room Operations Management Level 4 Interpersonal Skills Intermediate
Crisis Management Level 3 Managing Diversity Intermediate
Data and Statistical Analytics Level 2 Resource Management Basic
Emergency Response Management Level 4
Engineering Drawing Interpretation and Level 3

Management

Implementation


Application
Organisational Resource Management Level 4
Plant Turnaround Management Level 3

Mechanical Work
SKILLS AND
COMPETENCIES Process Operations Troubleshooting Level 4

Management
Production Planning and Scheduling Level 3

Application

Implementation
Staff Development Management Level 3


Management


Management
22
Superintendent

The Superintendent oversees process operations at plant sites, manages shift teams and facilitates
the utilisation of resources to meet production and quality targets. He/She drives the development and
implementation of Standard Operating Procedures (SOPs) by reviewing existing production or work processes
to optimise the workflow for the entire production chain.
The Superintendent drives compliance with Workplace Safety and Health (WSH) and Environmental
Management System (EMS) regulatory and system requirements, by ensuring risk assessments for
production-related activities are conducted, control measures are implemented, and by leading WSH and
EMS incident investigations. He leads the Emergency Response Team (ERT) as the Site Incident Controller
(SIC) during emergencies. In addition, he coaches and mentors the Production Supervisors under his charge
and validates production-related continuous improvement initiatives and activities.
The Superintendent manages shift teams on a rotating shift basis in the field and/or control room, and may
be on standby round-the-clock for production-related matters. He possesses good leadership, people
management, resource management, communication and problem-solving skills.
Administer Workplace • Drive compliance with WSH and EMS regulatory and system requirements
• Ensure risk assessments for production-related activities are conducted
and control measures are implemented
Systems (EMS)
• Lead WSH and EMS incident investigations
• Manage contractors to ensure compliance with the organisation’s WSH
• Review Safe System of Work (SSoW) processes and drive enforcement
Administer Process Safety • Support routine site PSM compliance reviews

Management (PSM) systems
• Support the implementation of the PSM framework relating to production
Manage emergency responses • Facilitate responses to crisis situations and recovery activities, in
and crises accordance with organisational crisis management frameworks and
procedures
CRITICAL WORK • Lead emergency responses as the Site Incident Controller (SIC)
FUNCTIONS AND
Perform process units and • Drive production teams to ensure deliverables are met during
KEY TASKS
utilities operations maintenance and turnaround activities
• Drive the development, implementation and compliance of Standard
Operating Procedures (SOPs) for process operations
• Manage plant operations and performance, in accordance with production
aims and objectives
• Manage the implementation of emerging technologies for process
operational tasks across production teams
• Provide guidance to production teams in complex operational
abnormalities
Administer staff and • Assist in the implementation of business continuity plans

• Coach and mentor staff
• Manage resources across production teams
• Manage team performance to achieve organisational goals
• Validate continuous improvement initiatives and activities
23
Superintendent
Business Continuity Management Level 4 Leadership Advanced
Change Management Level 4 Decision Making Advanced
Continuous Improvement Management Level 4 Problem Solving Advanced
Control Room Operations Management Level 4 Sense Making Advanced
Crisis Management Level 4 Resource Management Advanced
Data and Statistical Analytics Level 3

Management
Engineering Management of Change Level 4
Engineering Project Management Level 3

Implementation


Application
SKILLS AND
COMPETENCIES Organisational Resource Management Level 4
Process Control Level 3

Mechanical Work
Process Plant and Equipment Integrity Level 3

Management
Process Safety Management Framework Level 3


Management

Application

Implementation

24
Superintendent
TECHNICAL SKILLS AND COMPETENCIES

SKILLS AND Management
COMPETENCIES

Identification and Risk Control Management
Yield Analysis Level 3
25
Production Manager

The Production Manager oversees all activities in the production department and ensures that plant
operations comply with regulatory and organisational requirements. He/She is accountable for plant
operations and performance, in accordance with production aims and objectives, and securing high
operational availability so that production plans are executed in the most cost-effective manner.
The Production Manager endorses risk assessments for production-related activities, Safe System of Work
(SSoW) processes and procedures, Standard Operating Procedures (SOPs) and the annual production plan
and schedule. He manages emergency responses as the Site Main Controller (SMC) of the organisation’s
Emergency Response Team (ERT) and participates in crisis management activities according to his designated
role. In addition, he coaches and mentors production department personnel in plant technology, and reviews
and approves initiatives and activities for continuous improvements within plants.
The Production Manager works on a day shift and oversees the production department in the field and/or
control room. As a department manager, he is required to have good leadership, resource management,
planning, analytical and problem-solving skills, and must be able to interact effectively with others to achieve
departmental goals.
Administer Workplace • Endorse risk assessments for production-related activities

• Endorse Safe System of Work (SSoW) processes and procedures
Systems (EMS) • Review the plant’s compliance with WSH and EMS regulatory and system
requirements
• Support WSH and EMS incident investigation reviewing process
Administer Process Safety • Contribute to routine site PSM compliance reviews

• Review the implementation of PSM frameworks relating to production
Manage emergency responses • Lead crisis responses and recovery activities in accordance with recovery
and crises and business continuity strategies
• Manage emergency responses as the Site Main Controller (SMC)
Perform process units and • Endorse business and annual production plans and schedules
CRITICAL WORK utilities operations
• Endorse Standard Operating Procedures (SOPs) for process operations
FUNCTIONS AND
KEY TASKS • Manage overall plant operations and performance in accordance with
production aims and objectives
• Oversee the technical reliability and integrity of process units and utilities
• Provide remote guidance to production teams in complex operational
abnormalities through virtual collaboration
• Provide strategic direction in implementing emerging technologies for
plant operations
• Support the endorsement of maintenance and turnaround schedules to
ensure plant availability and reliability

• Contribute to business continuity planning, implementation and execution
• Drive departmental performance to achieve organisational goals
• Manage department level resources and budgets
• Review and endorse continuous improvement initiatives and activities
26
Production Manager
Budget Management Level 5 Leadership Advanced
Business Continuity Management Level 5 Communication Advanced
Change Management Level 5 Problem Solving Advanced
Continuous Improvement Management Level 5 Decision Making Advanced
Crisis Management Level 5 Interpersonal Skills Advanced

Implementation


Application
Organisational Analysis Management Level 5

COMPETENCIES

Management

Application

Implementation

Supply Chain Management Level 5

Management


Management
27
Operation Specialist

The Operation Specialist supports plant operations by coordinating day-to-day production activities, as well
as maintenance and turnaround schedules and activities, for production shift teams, so as to meet production
plans and schedules. He/She supports the Site Incident Controller (SIC) during emergency response
situations.
The Operation Specialist contributes to plant operation improvements by working closely with the production,
process engineering and discipline engineering teams to define and execute plant improvement projects, and
by reviewing Standard Operating Procedures (SOPs) for the process area under his charge. He also supports
the implementation of the Process Safety Management (PSM) framework for production activities, and
ensures compliance with Workplace Safety and Health (WSH) and Environmental Management System (EMS)
requirements across production teams.
The Operation Specialist may work on either a rotating or day shift in the field. He works closely with
other departments, is able to work independently, and possesses good problem-solving, organisational,
communication and interpersonal skills.
Administer Workplace • Coordinate Safe System of Work (SSoW) processes across production
Safety and Health (WSH) and teams
• Coordinate the conduct of activity-based risk assessments at the
Systems (EMS)
department level
• Ensure compliance with WSH and EMS systems across production teams
• Participate in WSH and EMS incident investigations
Administer Process Safety • Participate in routine site PSM compliance reviews

• Support the implementation of PSM systems relating to production
• Support the Site Incident Controller (SIC) during emergency responses
Perform process units and • Apply emerging technologies for the monitoring of plant performance and
CRITICAL WORK utilities operations process troubleshooting
FUNCTIONS AND
KEY TASKS • Coordinate maintenance and turnaround activities
• Support plant operations and performance, in accordance with production
planning and scheduling objectives
• Support process monitoring and optimisation
• Support product quality conformance and advise on corrective actions
during non-conformance
Procedures (SOPs) for process operations
• Support troubleshooting during all modes of operation, including process
upset conditions
• Use new data technologies to support operations and equipment
performance
Administer staff and • Identify opportunities for continuous improvement

activities
28
Operation Specialist
Change Management Level 4 Problem Solving Intermediate
Continuous Improvement Management Level 3 Decision Making Intermediate
Crisis Management Level 3 Teamwork Intermediate
Data and Statistical Analytics Level 3 Communication Intermediate
Emergency Response Management Level 4 Interpersonal Skills Intermediate

Management

Implementation

Non-Conformance Management Level 3

SKILLS AND
COMPETENCIES Process Operations Troubleshooting Level 4
Process Optimisation Level 4

Management


Management
Quality Assurance Management Level 3

Application

Implementation



Management
29
Learning and Development Specialist

The Learning and Development Specialist supports the design, conduct and evaluation of end-to-end learning
and development interventions for the purpose of developing organisational competence and capability. He/
She manages the organisation’s learning and development framework by developing competency-based
training, coaching and assessment programmes to address training needs, and evaluating the programmes’
effectiveness for continuous improvement.
The Learning and Development Specialist supports the implementation of individual development plans for staff,
trainers and assessors, and coordinates competency assessments for production teams. He coordinates with
line management and the human resource department to pilot new training initiatives, and sources for external
training and learning programmes in line with the organisation’s learning and development strategies.
The Learning and Development Specialist is meticulous, has a strong interest in people development, and
possesses strong organisation, communication and interpersonal skills.
Administer Workplace • Comply with WSH and EMS systems

Systems (EMS)
Manage learning and • Conduct training needs analyses for the organisation
development frameworks
• Design and develop the organisation’s competency framework
• Identify suitable technologies and methodologies to enhance training,
coaching and assessment programmes
CRITICAL WORK • Source external training and learning programmes

FUNCTIONS AND • Support the implementation of staff development plans
KEY TASKS
• Support the implementation of trainers’ and assessors’ development plans
Administer learning and • Coordinate competency assessments for production teams

development programmes
• Coordinate the piloting of new training initiatives with relevant stakeholders
• Develop and implement training, coaching and assessment programmes
• Evaluate the effectiveness of training, coaching and assessment
programmes

• Maintain up-to-date knowledge of developments in the learning and
development field
30
Learning and Development Specialist
TECHNICAL SKILLS AND COMPETENCIES GENERIC SKILLS AND COMPENTENCIES (TOP 5)
Change Management Level 4 Developing People Intermediate
Continuing Professional Development Level 4 Interpersonal Skills Intermediate

Management
Environmental Management System Level 3 Digital Literacy Intermediate

Implementation
SKILLS AND Learning and Development Framework Level 4 Lifelong Learning Intermediate
COMPETENCIES Management
Trainer and Assessor Development Level 4

Management

Management

31
Learning and Development Superintendent

The Learning and Development Superintendent collaborates closely with line management and the human
resource department to develop and implement learning and development strategies and interventions
that are aligned with the organisation’s strategic and operational objectives, for the purpose of assuring
organisational competence and capability development. He/She manages the organisation’s learning and
development framework by reviewing the organisation’s training needs, competency framework and training,
coaching and assessment programmes to ensure their relevancy.
The Learning and Development Superintendent evaluates and drives the implementation of suitable learning
technologies and methodologies to enhance the delivery of training, coaching and assessment programmes.
He drives the implementation of new training initiatives with relevant stakeholders and evaluates their
suitability and effectiveness. In addition, he is responsible for coaching and mentoring junior staff in his team.
The Learning and Development Superintendent is passionate about helping staff to deepen their skills
and develop their full potential. He is able to lead his team effectively, is structured and methodical, and
possesses excellent communication and analytical skills.

Systems (EMS)
Manage learning and • Approve external training and learning programmes in line with the
development frameworks organisation’s learning and development strategies
• Ensure the implementation of staff development plans at the department
level
• Evaluate and drive the implementation of suitable and emerging
technologies and methodologies to enhance training, coaching and
assessment programmes
• Review and ensure the implementation of trainers’ and assessors’
development plans
• Review the organisation’s competency framework to address competency
CRITICAL WORK gaps
FUNCTIONS AND
KEY TASKS • Review the organisation’s training needs
Administer learning and • Drive the continuous improvement of training, coaching and assessment
development programmes programmes
• Drive the implementation of competency assessments for production
teams
• Drive the implementation of new training initiatives with relevant
stakeholders
• Review training, coaching and assessment programmes

• Drive continuous improvement initiatives and activities
• Maintain up-to-date knowledge of developments in the learning and
development field
32
Learning and Development Superintendent
Change Management Level 4 Developing People Advanced
Continuing Professional Development Level 5 Lifelong Learning Advanced

Management
Continuous Improvement Management Level 4 Service Orientation Advanced
Environmental Management System Level 3 Communication Intermediate

Implementation
Learning and Development Framework Level 5 Leadership Intermediate

COMPETENCIES
Trainer and Assessor Development Level 5

Management

Management

33
Production Planner

The Production Planner is responsible for managing and executing production plans and schedules to ensure
that products are delivered to customers on time and within schedule. He/She plans for the entire production
supply chain from feedstock to production, storage and distribution, and analyses production data to optimise
production and inventory control.
The Production Planner coordinates with the maintenance planning team to align production targets with the
planning of maintenance and turnaround schedules. He supports the reporting of plant production status and
raw materials inventories, and highlights issues that may affect production output. He monitors feedstock
movement to ensure minimal interruption to the production schedule. In addition, he identifies opportunities
for continuous improvement in the organisation’s supply chain operations.
The Production Planner works closely with the production, maintenance planning, sales and logistics teams,
and interfaces with suppliers and distributors. He is able to work independently and possesses strong
planning, analytical, communication and interpersonal skills.

Systems (EMS)
Manage production planning • Conduct real-time and historical tracking of plant production data,
and scheduling availability and planned maintenance activities
• Develop production plans and schedules to meet customers’ needs
• Initiate the formulation of protocols and guidelines for transportation
requirements of products to internal and external customers
• Perform production data analyses to optimise production, and for
inventory control
• Use new data technologies to optimise production planning and scheduling
Support production and • Coordinate with internal and external stakeholders to optimise inventory
CRITICAL WORK maintenance activities control and production
FUNCTIONS AND
• Coordinate with relevant stakeholders to ensure the execution of
KEY TASKS
production plans and schedules
• Coordinate with the maintenance team to align production targets with the
planning of maintenance and turnaround schedules
• Highlight issues that affect production output
• Respond to product non-conformance with the production and technical
teams, to minimise interruption to production schedules
• Support the reporting of plant production status and raw materials
inventories
Manage supply chain • Monitor feedstock movement to minimise interruptions to production

schedules
Administer staff and • Assist in business continuity planning processes

activities
34
Production Planner
Business Continuity Management Level 4 Sense Making Intermediate
Change Management Level 4 Resource Management Intermediate
Continuous Improvement Management Level 3 Communication Intermediate
Environmental Management System Level 3 Problem Solving Intermediate

Implementation

SKILLS AND
COMPETENCIES Market Demand and Feedstock Level 4
Management
Plant Economic Modelling Level 4

35
Feedstock Supply Trader

The Feedstock Supply Trader is responsible for sourcing, scheduling, moving and optimising feedstock
through supply chains and distribution systems. He/She liaises with business sites at other locations to
ensure an efficient and low-cost supply chain. He manages the organisation’s feedstock trading portfolio
by planning and executing optimal purchase timings and delivery modes, while balancing operational
requirements and market movements.
The Feedstock Supply Trader manages commercial activities by supporting annual commercial contract
conformance audits with existing suppliers, and by reviewing their ability to meet quality and delivery
requirements. He makes recommendations to improve the productivity, quality and efficiency of supply chain
operations. In addition, he builds and maintains good relationships with major suppliers and end-users to
optimise feedstock sourcing and trading, and conducts business development in the trading region to identify
new sourcing or trading opportunities.
The Feedstock Supply Trader demonstrates an intuitive commercial acumen and strong numeracy skills.
He is able to work in a fast-paced environment under pressure and is highly self-motivated. He possesses
excellent decision-making and planning skills. He works closely with the production, sales and logistics
teams, and interfaces with suppliers and distributors.

Systems (EMS)
Manage production planning • Develop protocols and guidelines for transportation requirements of
and scheduling products to internal and external customers
• Use new data technologies to optimise supply chains and distribution
systems
Manage supply chains • Coordinate with the logistics team on freight risk and efficient execution of
feedstock trading contracts
CRITICAL WORK • Develop and utilise tools and models to forecast feedstock costs
FUNCTIONS AND
KEY TASKS • Liaise with business sites at other locations to ensure an efficient, low-
cost supply chain
• Manage feedstock trading portfolios
• Mitigate feedstock quality risks by ensuring suppliers adhere to
contractual obligations
• Monitor market movements, trends and fundamentals affecting feedstock
availability and prices
• Plan and coordinate feedstock lifting and transmission activities
• Plan and devise optimal purchase timings, quality and delivery modes
through balancing operational requirements and market movements
• Source and procure feedstock across supply chains and distribution
systems
36
Feedstock Supply Trader
Manage commercial activities • Build and maintain good relationships with major suppliers and end-users
for sourcing feedstock and trading optimisation
• Conduct business development in the trading region, identify new
opportunities and generate new ideas
• Interpret data, reports and market trends to ensure feedstock availability
and commercial variables are effectively managed
• Recommend improvements and changes to enhance the productivity,
quality and efficiency of supply chain operations
CRITICAL WORK • Review supplier approval audits to assess their ability to meet quality and
FUNCTIONS AND delivery requirements
KEY TASKS
• Supervise supplier credit terms and credit risks in line with company
agreed limits, controls and procedures
• Support annual commercial contract conformance audits with existing
suppliers
• Support the development of supply chain economic models for enterprise
resource planning
• Work closely with management to maximise profit margins
Administer staff and • Assist in the implementation of business continuity plans

Budget Management Level 4 Resource Management Advanced
Business Continuity Management Level 4 Global Mindset Intermediate
Business Networking Management Level 5 Decision Making Intermediate
Change Management Level 4 Interpersonal Skills Intermediate
Continuous Improvement Management Level 4 Sense Making Intermediate

Implementation
SKILLS AND
Market Demand and Feedstock Level 4
COMPETENCIES
Management
Materials Qualification Level 4

37
Supply Chain/Commercial Manager

The Supply Chain/Commercial Manager oversees all activities of the supply chain/commercial team, and is
responsible for developing strategies for sourcing feedstock and third-party trading for maximised profit and
efficiency across all supply channels. He/She is accountable for maintaining optimal raw materials and stock
level inventories to ensure that the organisation’s working capital objectives are met.
The Supply Chain/Commercial Manager manages commercial activities, such as developing supply chain
economic models for enterprise resource planning. He manages supplier contract negotiations and supplier
credit terms and risks, in line with the organisation’s commercial objectives. He endorses recommendations
to improve the productivity, quality and efficiency of supply chain operations. In addition, he coaches and
mentors supply chain/commercial team personnel and drives departmental performance to meet the
organisation’s commercial objectives.
The Supply Chain/Commercial Manager demonstrates excellent commercial acumen and business
development abilities. He collaborates with the production, sales and logistics teams and interfaces with
suppliers and distributors. He possesses excellent leadership, resource management, decision-making and
networking skills.
Administer Workplace • Ensure compliance with WSH and EMS systems at the department level
• Review and update supply chain practices in accordance with new or
revised WSH and EMS standards and regulations
Systems (EMS)
Manage production planning • Drive the adoption of new data technologies to optimise supply chains and
and scheduling distribution systems
• Endorse protocols and guidelines for transportation requirements of
products to internal and external customers
Manage supply chains • Coordinate all supply chain activities associated with new product
introduction
• Develop strategies for sourcing feedstock and third-party trading
• Establish processes to minimise feedstock quality risks
• Manage the distribution team, including shipping, inventory accuracy,
CRITICAL WORK freight and warehousing and cost management
FUNCTIONS AND
• Validate tools and models to forecast feedstock costs
KEY TASKS
Manage commercial activities • Endorse recommendations to improve the productivity, quality and
efficiency of supply chain operations
• Manage commercial activities to maximise profit margins
• Manage raw materials and stock level inventories to maintain the
organisation’s working capital objectives
• Manage supplier approval audits to assess their ability to meet quality and
delivery requirements
• Manage supplier contract negotiations in line with the organisation’s
commercial objectives
• Manage supplier credit terms and risks
• Manage the development of supply chain economic models for enterprise
resource planning
• Review reports on data and market trends to ensure that feedstock
availability and commercial variables are effectively managed
38
Supply Chain/Commercial Manager

CRITICAL WORK organisational development
FUNCTIONS AND
KEY TASKS • Drive departmental performance to achieve organisational goals
Business Continuity Management Level 5 Decision Making Advanced
Business Networking Management Level 5 Interpersonal Skills Advanced
Business Planning Management Level 5 Global Mindset Advanced
Change Management Level 5 Communication Advanced
Continuous Improvement Management Level 5

Implementation
Market Demand and Feedstock Level 5

Management

SKILLS AND Organisational Analysis Management Level 5
COMPETENCIES
Strategy Development and Level 5

Implementation Management

Management

39
Process Engineer

The Process Engineer provides technical support on process control and automation to optimise process
capability, efficiency, yield and quality, in compliance with the organisation’s Workplace Safety and
Health (WSH), Environmental Management System (EMS) and Process Safety Management (PSM) system
requirements. He/She works closely with the process safety engineering team by providing process
engineering input to ensure that plant safeguarding requirements are met. He may also specialise in process
control, process optimisation or process engineering projects, depending on organisational needs.
The Process Engineer supports the production department by conducting production trial runs and
recommending improvements to Standard Operating Procedures (SOPs) and work methods for production
areas or processes. He supports projects during plant commissioning and turnaround activities and
troubleshoots issues arising from changes in process operations or new production plant projects.
The Process Engineer works closely with the production team and other departments. He possesses strong
analytical thinking and problem-solving skills, is a good team player and interacts effectively with others.

Safety and Health (WSH),
• Provide feedback to the Health, Safety and Environment (HSE) team on any
non-conformance with WSH and EMS systems
Systems (EMS)
• Support WSH and EMS incident investigations
Administer Process Safety • Provide process engineering input to ensure plant safeguarding
Management (PSM) systems requirements are met
Support process plant • Deliver process engineering projects or services, using established
optimisation technologies for process optimisation
• Provide technical support on process control and automation to improve
process capability, efficiency, yield and quality
• Support analyses of real-time plant data and vendor data and make
recommendations for process efficiency improvements
Perform process engineering • Conduct production trial runs for new raw materials introduction and/or
support new product specifications
• Determine product specifications, in collaboration with relevant
CRITICAL WORK stakeholders, to meet customers’ requirements and standards
FUNCTIONS AND
KEY TASKS • Recommend changes and improvements to Standard Operating
Procedures (SOPs) and work methods for specific production areas and/
or processes
• Support non-conformance investigations and advise on mitigation
measures
Manage process engineering • Provide technical justification bases for projects

projects
• Support projects during plant commissioning and turnaround activities
• Support troubleshooting activities arising from changes in process
operations or new production plant projects
• Use interactive digital modelling for process engineering solutions with
reference to case studies and standards
Manage asset integrity • Support asset integrity assurance and compliance

• Support asset integrity risk and reliability analyses and improvement
activities
Administer staff and • Adopt technologies to support virtual collaboration in remote locations
• Support continuous improvement, including pipeline reviews, and
equipment and system performance and limits
40
Process Engineer

Change Management Level 4 Sense Making Intermediate
Commissioning and Start-Up Management Level 3 Computational Thinking Intermediate

Continuing Professional Development Level 4 Problem Solving Intermediate
Management
Data Analytics System Design Level 3 Interpersonal Skills Intermediate
Management
Implementation
Front-End Engineering Design Level 3
Management
Major Hazard Installation Safety Case Level 3
Management
Operations Reporting Protocol Application Level 4
SKILLS AND
COMPETENCIES Process Control Level 3
Process Development Management Level 4
Process Engineering Design Level 4
Management
Management
Application
Safety Integrity Levels Management Level 3
Standard Operating Procedures Level 4
Technical Presentation Level 4
Management
41
Senior Process Engineer

The Senior Process Engineer provides technical support to the production team for process troubleshooting,
and proposes countermeasures to ensure safe and reliable operations. He/She leads the development of
new applications, and the implementation of integrated solutions for process changes, new equipment and
technologies to improve process capability, efficiency, yield and quality. He may also specialise in process
control, process optimisation or process engineering projects, depending on organisational needs.
The Senior Process Engineer coordinates closely with the process safety engineering team to ensure plant
safeguarding requirements are met, in compliance with Workplace Safety and Health (WSH), Environmental
Management System (EMS) and Process Safety Management (PSM) system requirements. He leads non-
conformance investigations and advises on mitigation measures to ensure that product quality meets
customers’ requirements. He reviews the technical justifications for new process engineering projects to
evaluate their suitability, and supervises troubleshooting activities relating to changes in process operations
or new production plant projects. In addition, he contributes to staff capability development by coaching and
mentoring junior staff in his team.
The Senior Process Engineer works closely with the production and process safety teams and other
departments. He is analytical, enjoys solving problems, and interacts effectively with others. He also
possesses good leadership, communication and resource management skills.

• Provide feedback to the Health, Safety and Environment (HSE) team on any
non-conformance with WSH and EMS systems
Systems (EMS)
Administer Process Safety • Coordinate with the process safety engineering team to ensure plant
Management (PSM) systems safeguarding requirements are met
Support process plant • Deliver innovative solutions using established and emerging technologies
optimisation for process optimisation
• Provide technical support on process control and automation to improve
process capability, efficiency, yield and quality
• Review analyses of real-time plant data and vendor data and make
recommendations for process efficiency improvements
CRITICAL WORK Perform process engineering • Evaluate production trial runs to validate new raw materials introduction
FUNCTIONS AND support and/or new product specifications
KEY TASKS
• Lead collaborations with relevant stakeholders to determine product
specifications to meet customers’ requirements and standards
• Lead non-conformance investigations and advise on mitigation measures
• Review recommendations for changes and improvements to Standard
Operating Procedures (SOPs) and work methods for specific production
areas and/or processes
Manage process engineering • Review technical justification bases for projects

projects
• Supervise troubleshooting activities arising from changes in process
operations or new production plant projects
• Use interactive digital modelling for process engineering solutions with
reference to case studies and standards
Manage asset integrity • Review asset integrity risk and reliability analyses and improvements
• Support and advise on asset integrity assurance and compliance
42
FUNCTIONS AND
KEY TASKS • Manage team performance to achieve organisational goals
Change Management Level 4 Computational Thinking Advanced
Commissioning and Start-Up Level 4 Problem Solving Advanced

Management
Continuing Professional Development Level 4 Decision Making Intermediate

Management
Data Analytics System Design Level 3 Creative Thinking Intermediate

Management
SKILLS AND
COMPETENCIES Engineering Management of Change Level 4

Implementation

Management

Management
43

Application

Management


Management
SKILLS AND Procurement Management
COMPETENCIES Level 4

Application


Management


Management
44
Process Safety Engineer

The Process Safety Engineer provides process safety and risk assessment support to plants. He/She is
responsible for implementing the Process Safety Management (PSM) framework for hazard identification,
assessment of consequences and control of risks, in compliance with existing PSM regulations, international
codes and recommended practices. He uses tracking tools to track PSM performance data and contributes
to the development and maintenance of the technical section of the organisation’s Major Hazard Installation
(MHI) Safety Case.
The Process Safety Engineer conducts process safety reviews and safety-related studies and analyses
for existing and new facilities. He participates in process safety incident investigations and follows up on
preventive and corrective actions. In addition, he supports asset integrity assurance and compliance and
contributes to process safety-related continuous improvement projects.
The Process Safety Engineer works closely with the process engineering team and Health, Safety and
Environment (HSE) department, and liaises with regulatory authorities for process safety matters. He is a
team player with good communication, analytical and problem-solving skills.

• Participate in process safety incident investigations and follow up on
preventive and corrective actions
Systems (EMS)
• Support the development and improvement of Safe System of Work (SSoW)
frameworks
Administer Process Safety • Implement and maintain PSM frameworks for hazard identification,
Management (PSM) systems assessment of consequences and control of risks
• Support the development and maintenance of the technical section of the
organisation’s Major Hazard Installation (MHI) Safety Case
• Prepare PSM performance data using tracking tools
CRITICAL WORK • Upkeep plant safeguarding systems to ensure compliance with process
FUNCTIONS AND safety standards
KEY TASKS Support process engineering • Provide technical justification bases for projects from the process safety
projects perspective
• Provide technical support on process troubleshooting and optimisation
from the process safety perspective
• Use emerging technologies for process safety solutioning with reference
to case studies and safety standards
Manage asset integrity • Support asset integrity assurance and compliance

• Support asset integrity risk and reliability analyses and improvement
activities
• Contribute to process safety-related continuous improvement projects
45
Process Safety Engineer
Change Management Level 4 Sense Making Advanced
Commissioning and Start-Up Level 3 Computational Thinking Advanced

Management
Continuing Professional Development Level 4 Problem Solving Intermediate

Management
Continuous Improvement Management Level 3 Transdisciplinary Thinking Intermediate
Data Analytics System Design Level 3 Lifelong Learning Intermediate

Management
Engineering Safety Standards Level 3

Interpretation

Implementation

Management
SKILLS AND Major Hazard Installation Safety Case Level 5


Application

Management


Application

Implementation


Management
46
Senior Process Safety Engineer

The Senior Process Safety Engineer provides technical advice and guidance on process safety-related
activities. He/She leads the implementation of the Process Safety Management (PSM) framework in the
organisation, and reviews plant safeguarding system requirements to ensure compliance with process safety
standards. In addition, he provides technical input for the development and maintenance of the organisation’s
Major Hazard Installation (MHI) Safety Case.
The Senior Process Safety Engineer administers the Workplace Safety and Health (WSH) and Environmental
Management Systems (EMS) by advising on the development and improvement of Safe System of Work (SSoW)
frameworks, and by ensuring proper closure of process safety incident investigations and their notification to
relevant authorities. He provides support and advice for asset integrity assurance and compliance, and leads
process safety reviews during new projects. In addition, he contributes to staff capability development by
coaching and mentoring junior staff in his team.
The Senior Process Safety Engineer works closely with the process engineering team and Health, Safety
and Environment (HSE) department, and liaises with regulatory authorities for process safety matters. He is
analytical, enjoys solving problems, and possesses good communication and interpersonal skills.
Administer Workplace • Advise on the development and improvement of Safe System of Work
Safety and Health (WSH) and (SSoW) frameworks
Systems (EMS)
• Review process safety incident investigations and ensure proper closure of
investigations and notification to relevant authorities
Administer Process Safety • Lead the implementation of PSM frameworks

• Manage and review PSM performance data using tracking tools
• Review plant safeguarding systems to ensure compliance with process
safety standards
• Review PSM frameworks for hazard identification, assessment of
consequences and control of risks
• Support the development and maintenance of the technical section of the
CRITICAL WORK organisation’s Major Hazard Installation (MHI) Safety Case
FUNCTIONS AND
KEY TASKS Support process engineering • Lead technical support on process troubleshooting and optimisation from
projects the process safety perspective
• Review technical justification bases for projects from the process safety
perspective
• Use emerging technologies for process safety solutioning with reference
to case studies and safety standards
Manage asset integrity • Review asset integrity risk and reliability analyses and improvements
• Support and advise on asset integrity assurance and compliance
• Supervise process safety-related continuous improvement projects
47
Senior Process Safety Engineer

Management

Management
Continuous Improvement Management Level 4 Computational Thinking Intermediate
Data Analytics System Design Level 3 Decision Making Intermediate

Management

Interpretation

Implementation

Management

COMPETENCIES Operations Reporting Protocol Level 4
Application

Management


Application

Implementation

Management


Management
48
Process Engineering Manager

The Process Engineering Manager manages the process engineering and process safety engineering teams
to ensure optimum technical support for plant facilities. He/She is the sponsor of the organisation’s Process
Safety Management (PSM) framework and is accountable for ensuring the plant safeguarding system is
compliant with process safety standards. He also provides technical input for the review of the organisation’s
Major Hazard Installation (MHI) Safety Case.
The Process Engineering Manager leads in the provision of technical support to the production team for
process capability, efficiency, yield and quality improvements. He endorses recommendations for production
trial runs, as well as recommendations for changes and improvements to Standard Operating Procedures
(SOPs) and work methods for production areas and/or processes. He is accountable for all plant improvement
and Management of Change (MOC) projects. In addition, he coaches and mentors junior staff in the process
engineering and process safety engineering teams, and manages continuous improvement initiatives for
process-related time, cost and quality improvements.
The Process Engineering Manager works closely with the process engineering team and Health, Safety
and Environment (HSE) department, and liaises with regulatory authorities for process safety matters. He
is proficient in engineering project management, and possesses good leadership, people management,
decision-making and resource management skills, so as to achieve departmental goals.
• Review process safety incident findings and trends, and recommend
improvements
Systems (EMS)
Administer Process Safety • Approve PSM performance data for reporting

• Manage the compliance of plant safeguarding systems with process safety
standards
• Review the organisation’s Major Hazard Installation (MHI) Safety Case
• Sponsor the PSM framework to meet the organisation’s PSM goals
Support process plant • Endorse recommendations for process efficiency improvements

CRITICAL WORK optimisation • Lead technical support to the production team to improve process
FUNCTIONS AND capability, efficiency, yield and quality
KEY TASKS • Manage new technology applications for process optimisation
Perform process engineering • Endorse non-conformance investigation reports

support • Endorse production trial runs for new raw materials introduction and/or
new product specifications
• Endorse recommendations for changes and improvements to Standard
Operating Procedures (SOPs) and work methods for specific production
areas and/or processes
• Manage relevant stakeholders to determine product specifications to meet
customers’ requirements and standards
Manage process engineering • Manage all plant improvement projects and Management of Change (MOC)
projects projects during plant operation, commissioning and turnaround
• Manage troubleshooting activities arising from new production plant
projects
Manage asset integrity • Formulate strategies and action plans to drive process integrity
management and recommend improvements

organisational development • Contribute to business continuity planning, implementation and execution
• Drive the adoption of technologies to support virtual collaboration in
remote locations
• Manage continuous improvement initiatives for time, cost and quality
improvements
49
Process Engineering Manager

Business Continuity Management Level 5 Developing People Advanced
Commissioning and Start-Up Management Level 5 Communication Advanced
Continuing Professional Development Level 5 Interpersonal Skills Advanced
Management
Data Analytics System Design Level 4
Management
Interpretation
Implementation
Management
Management
SKILLS AND Operations Reporting Protocol Application Level 5
COMPETENCIES
Management
Application
Technology Road Mapping Level 5
Management
50
Principal Engineer (Technology)

The Principal Engineer (Technology) applies his/her expertise in process technology to drive innovative
solutions for complex engineering problems and plant improvement. He/She provides technical advice to
support the long-term planning of production sites and facilities and to ensure the successful completion of
engineering projects.
The Principal Engineer (Technology) supports plant equipment automation and optimisation by
recommending new process technologies and applications that enhance the efficiency of production and
maintenance activities. He drives the development of the Process Safety Management (PSM) framework,
ensures its integration into production processes and projects, and reviews the organisation’s Major Hazard
Installation (MHI) Safety Case. At the organisational level, he is responsible for translating continuous
improvement strategies into actionable plans for the production and process engineering department, and
for driving the development of technical capabilities for engineering teams to ensure optimum engineering
support for plant facilities.
The Principal Engineer (Technology) is a key resource person who advises senior management, plant
customers and engineering groups, both internal and external, on process technology matters. He is highly
analytical, enjoys solving challenging problems, and is able to lead others effectively. He is expected to
possess strong project management, transdisciplinary thinking and decision-making skills.
• Review process safety incident findings and trends, and recommend
improvements
Systems (EMS)
Administer Process Safety • Drive PSM framework development and integration into production
Management (PSM) systems processes and projects
• Provide technical expertise on plant safeguarding systems
Perform process engineering • Provide technical expertise for production trial runs
support
Manage process engineering • Drive innovative solutions for complex engineering problems and plant
projects improvement using emerging or new technologies
• Guide Safe System of Work (SSoW) processes and procedures for all
CRITICAL WORK
engineering and technology improvement projects
FUNCTIONS AND
KEY TASKS • Provide technical advice to support long-term plans for production sites
and facilities
Manage equipment automation • Act as the liaison between internal and/or external engineering groups
and optimisation and plant customers to ensure engineering input quality
• Recommend new process technologies and applications
• Recommend technologies and techniques that enhance the efficiency and
effectiveness of production and maintenance activities
Manage asset integrity • Formulate strategies and action plans to drive process integrity
management and to recommend improvements
Administer staff and • Build in-house technical capabilities for engineering teams
• Contribute to the development of business continuity plans
remote locations
• Translate continuous improvement strategies into actionable plans
51
Principal Engineer (Technology)
Business Continuity Management Level 5 Leadership Advanced
Business Networking Management Level 5 Global Mindset Advanced
Change Management Level 5 Transdisciplinary Thinking Advanced
Commissioning and Start-Up Level 5 Developing People Advanced

Management
Continuing Professional Development Level 5 Decision Making Advanced

Management

Interpretation
Engineering Support Management Level 5

Implementation

Management

SKILLS AND
COMPETENCIES
Management

Application

Management


Application


52
Health, Safety and Environment (HSE)
JOB ROLES PAGE
Health, Safety and Environment Specialist 55
Senior Health, Safety and Environment Specialist 57
Health, Safety and Environment Manager 59
53
Environmental, Health and Safety Affairs
(EHSA) Leader
Loh Yin May
Celanese Singapore Pte Ltd
SAFETY IS A CORE VALUE
As Environmental, Health and Safety Affairs that might come up. This is why she encourages
(EHSA) Leader, Loh Yin May is in charge of the constant upgrading and training. “There are always
safety department at Celanese Singapore Pte Ltd, new regulations such as Major Hazard Installation
a technology and specialty materials company that (MHI) Regulations that keep me busy and give me the
engineers and manufactures a variety of products. opportunity to learn more,” she explains.
Here, she plays a crucial role in ensuring the safety of
herself and her peers. Yin May believes the Skills Framework for Energy
and Chemicals can help her identify areas of personal
Yin May has been in the industry for more than a improvement to work on. The inclusion of technical
decade in other job roles, starting as a Process and skills and competencies in the Skills Map helps
Production Engineer. In these roles, she experienced differentiate the requirements for each job level. She
first-hand the various safety procedures put in place intends to expand her current occupational safety role
by the safety department. When the opportunity came to include process safety in the near future. “Have an
along to take up this role as EHSA Leader, she jumped open mind and a heart for continuous learning. Each
at the chance to find out more about developing and role is a challenge and an opportunity to learn and get
enforcing these procedures. better,” she advises.
A trend that she has noticed in the Energy and

Chemicals sector is the use of technology to “Have an open mind and a
improve workflow. “I’ve seen the logging of process
parameters using old technology. Now it’s all in
heart for continuous learning.
the system and we can even generate reports from Each role is a challenge and
stored historical data. Transmission of data from the
field no longer requires a cable since there is wireless
an opportunity to learn and get
technology too. There is also the use of drones to better.”
do inspections in inaccessible areas that can totally
eliminate the risk of human entry into those areas!”
With new technology, Yin May says there needs to

be in-depth understanding of the possible risks
Health, Safety and Environment Specialist

The HSE Specialist implements and administers the organisation’s Workplace Safety and Health (WSH) and
Environmental Management System (EMS) programmes in the workplace and supports the development of
WSH and EMS frameworks, in compliance with pertinent government regulations and organisational health,
safety and environmental guidelines.
The HSE Specialist supports the development and implementation of Safe System of Work (SSoW) processes
and procedures at the workplace, and interfaces with the production and process engineering department,
engineering and maintenance department, and contractors to ensure compliance. He/She assists in the
development of emergency response and crisis management plans and works to identify and reduce
known risks that could lead to emergencies or crises. He also supports the implementation of continuous
improvement initiatives and activities at the workplace.
The HSE Specialist is a good team player, has good written and verbal communication skills, interacts
effectively with others, and enjoys delivering training.
Administer Workplace • Conduct WSH and EMS-related training and communication sessions for
Safety and Health (WSH) and staff and contractors
• Conduct WSH and environmental accident and incident investigations and
Systems (EMS)
follow up on corrective and preventive actions
• Conduct WSH and EMS system and legal compliance reviews and audits
• Contribute to the development of the organisation’s Major Hazard
Installation (MHI) Safety Case
• Ensure all staff and contractors comply with the organisation’s WSH and
EMS standards and practices
• Implement WSH and EMS systems
CRITICAL WORK
FUNCTIONS AND • Support the development of WSH and EMS frameworks
KEY TASKS
Manage emergency responses • Assist in emergency response and crisis management activities, in line
and crises with the defined organisational structure
• Assist in the development of emergency response and crisis management
plans
Apply Safe Systems of Work • Support SSoW activities, interfacing with the production team,
(SSoW) maintenance team and contractors
• Support the development and implementation of SSoW processes and
procedures
Administer staff and • Identify opportunities for continuous improvement

activities
Health, Safety and Environment Specialist
Audit and Review Management Level 3 Communication Intermediate
Change Management Level 4 Interpersonal Skills Intermediate
Continuing Professional Development Level 4 Teamwork Intermediate

Management
Continuous Improvement Management Level 3 Digital Literacy Intermediate
Crisis Management Level 3 Sense Making Intermediate
Emergency Response and Crisis Level 4

Management Development and
Implementation

Implementation
SKILLS AND Incident Investigation Management Level 4
COMPETENCIES
Management

Application

Implementation

Management


Management
56
Senior Health, Safety and Environment Specialist

The Senior HSE Specialist coordinates the development of the Workplace Safety and Health (WSH) and
Environmental Management System (EMS) frameworks across departments, and supervises WSH
and EMS system reviews and audits, to ensure compliance with pertinent government regulations and
organisational health, safety and environmental guidelines. He/She supervises the implementation of WSH
and EMS programmes in the organisation, and manages training and communication sessions for staff and
contractors. He also contributes to the development of the organisation’s Major Hazard Installation (MHI)
Safety Case.
The Senior HSE Specialist provides technical input for the development and update of Safe System of
Work (SSoW) processes and procedures, and audits compliance with SSoW activities. He is responsible
for coordinating the development of emergency response and crisis management plans. In addition, he
contributes to staff and organisational development by validating continuous improvement initiatives
and activities, and by coaching and mentoring junior staff in the Health, Safety and Environment (HSE)
department.
The Senior HSE Specialist is a good team player, has excellent written and verbal communication skills,
interacts effectively with others, and enjoys delivering training.
Administer Workplace • Contribute to the development of the organisation’s Major Hazard

Safety and Health (WSH) and Installation (MHI) Safety Case
• Coordinate the development of WSH and EMS frameworks across
Systems (EMS)
departments
• Manage WSH and EMS-related training and communication sessions for
staff and contractors
• Review WSH and EMS systems
• Supervise all staff and contractors’ compliance with the organisation’s
• Supervise WSH and EMS system and legal compliance reviews and audits
CRITICAL WORK • Supervise WSH and environmental accident and incident investigations,
FUNCTIONS AND and ensure proper closure of investigations and their notification to
KEY TASKS relevant authorities
Manage emergency responses • Coordinate emergency response and crisis management activities, in line
and crises with the defined organisational structure
• Coordinate the development of emergency response and crisis
management plans
Apply Safe Systems of Work • Audit compliance with SSoW activities, interfacing with the production
(SSoW) team, maintenance team and contractors
• Lead the development and update of SSoW processes and procedures

57
Senior Health, Safety and Environment Specialist
Audit and Review Management Level 4 Communication Intermediate
Continuing Professional Development Level 4 Developing People Intermediate

Management
Continuous Improvement Management Level 4 Digital Literacy Intermediate
Crisis Management Level 4 Interpersonal Skills Intermediate

Implementation

Implementation
COMPETENCIES
Management

Application

Implementation

Management


Management
58
Health, Safety and Environment Manager

The HSE Manager oversees all activities in the Health, Safety and Environment (HSE) department and is
responsible for providing technical expertise on HSE issues to relevant stakeholders. He/She leads the
development of the Workplace Safety and Health (WSH) and Environmental Management System (EMS)
frameworks, and evaluates the organisation’s WSH and EMS systems to ensure compliance with pertinent
government regulations and organisational health, safety and environmental guidelines. He reviews WSH
and environmental accident and incident findings and trends to recommend improvements. Furthermore, he
coordinates the development and maintenance of the organisation’s Major Hazard Installation (MHI) Safety
Case.
The HSE Manager is a senior member of the organisation’s crisis management team and manages the
development of the organisation’s emergency response and crisis management plans. He is responsible
for managing the organisation’s Safe System of Work (SSoW) framework to ensure that work activities are
carried out safely. In addition, he coaches and mentors HSE department personnel and drives departmental
performance to achieve the organisation’s HSE goals.
The HSE Manager actively promotes a safe workplace culture across the organisation. As a department
manager, he is required to have good leadership, interpersonal and resource management skills.
Administer Workplace • Coordinate the development and maintain the organisation’s Major Hazard
Safety and Health (WSH) and Installation (MHI) Safety Case
• Evaluate WSH and EMS systems
Systems (EMS)
• Lead the development of WSH and EMS frameworks
• Liaise with external stakeholders on WSH and EMS matters
• Manage WSH and EMS-related training and communication at
organisational level
• Manage WSH and EMS systems and legal compliance reviews and audits
• Oversee all staff and contractors’ compliance with the organisation’s WSH
• Review WSH and environmental accident and incident findings and trends
CRITICAL WORK to recommend improvements
FUNCTIONS AND
Manage emergency responses • Manage the development of emergency response and crisis management
KEY TASKS
and crises plans
• Review emergency response and crisis management activities, in line with
the defined organisational structure
• Support crisis management activities as a senior member of the incident
management team (IMT) and/or crisis management team
Apply Safe Systems of Work • Manage and review the development of SSoW processes and procedures
(SSoW)
• Manage SSoW frameworks at organisational level
Administer staff and • Manage department level resources and budgets

59
Health, Safety and Environment Manager
Audit and Review Management Level 5 Communication Advanced
Budget Management Level 5 Sense Making Advanced
Change Management Level 5 Leadership Advanced
Continuous Improvement Management Level 5 Interpersonal Skills Advanced
Crisis Management Level 5

Implementation

Implementation
COMPETENCIES
Management

Implementation

Management


Management
60
Engineering and Maintenance
JOB ROLES PAGE
Maintenance Planner 63
Junior Maintenance Technician 65
Maintenance Technician 67
Senior Maintenance Technician 69
Maintenance Supervisor 71
Maintenance Manager 74
Discipline Engineer 77
Senior Discipline Engineer 80
Engineering Manager 83
Principal Engineer (Engineering) 86
Chief Engineer/Fellow 89
61
Maintenance Engineer
(Instrument and Control System)
Marcus Chia
Petrochemical Corporation of Singapore (Private) Limited
RISING TO CHALLENGES
Marcus Chia is not one to shy away from challenges. encourages those interested in the sector. “Most
He believes that the challenges present in the Energy people are aware of the production and process
and Chemicals sector gives him the opportunity to engineering track, and see it as a natural career
grow and become better at his job. As an Engineer choice. Therefore, there needs to be more outreach
(Instrument and Control System, Maintenance) at to get new entrants to see that another route they
Petrochemical Corporation of Singapore (Private) can take is engineering and maintenance. The
Limited, he believes in facing situations head on and Skills Framework for Energy and Chemicals raises
learning from them. awareness on the other options available out there,”
Marcus says.
One of Marcus’s responsibilities is to manage and
oversee the maintenance of distributed control His advice for those thinking about joining the sector:
systems (DCS) in the plant. Another is to provide “Come in with an open mind and gain as much
instrumentation and control system engineering knowledge as possible. There are many growing
design and implementation for new projects, sectors in Singapore, and the Energy and Chemicals
including advance process control and optimisation sector is definitely a good choice!” he says.
of the process plants in the company. “Working in a
petrochemical process plant can be an arduous task,
as the processes are usually complex. There is a need “Come in with an open mind
to continuously learn,” he says.
and gain as much knowledge
In May 2017, Marcus represented his company in as possible. The Energy and
the Regional Olefin Plant Technical Conference,
where he showcased and presented the wireless
Chemicals sector is definitely a
instrumentation used in the plant to his peers. good choice!”
Recalling the event as one of the most memorable
events in this career, Marcus stood out amongst 20
other speakers from around the region and took home
the Best Speaker award.
He encourages the younger generation of

Singaporeans to join him in the sector. Through
outlining the various tracks in the Skills Framework’s
Career Pathways, he hopes this educates and
Maintenance Planner

The Maintenance Planner coordinates with internal and external stakeholders to plan and schedule routine
and non-routine maintenance work to support reliable plant operations. He/She optimises maintenance
plans and schedules to minimise plant downtime and total maintenance cost through detailed planning and
scheduling of maintenance work orders, and coordination with vendors, contractors, production and relevant
engineering teams.
The Maintenance Planner coordinates with the production team to ensure that maintenance and turnaround
schedules are aligned with production targets. He is a member of the Emergency Response Team (ERT). In
addition, he supports the implementation of initiatives and activities for plant continuous improvement.
The Maintenance Planner works closely with the production, maintenance and discipline engineering teams.
He is able to work independently, and possesses strong problem-solving, organisation, communication and
interpersonal skills.

Systems (EMS)
Perform inspection and • Coordinate with the production team to ensure maintenance and
maintenance work turnaround schedules are aligned with production targets
• Prioritise maintenance and turnaround work based on analyses of
maintenance reports
Manage maintenance planning • Coordinate with internal and external stakeholders for maintenance and
CRITICAL WORK and scheduling turnarounds
FUNCTIONS AND • Develop maintenance plans and schedules for routine and non-routine
KEY TASKS maintenance work
• Interface with procurement and vendors to align equipment lead times
with planned maintenance work activities
• Optimise maintenance plans and schedules to minimise downtime and
costs
• Support the reporting of plant maintenance and availability status
Administer staff and • Assist in business continuity planning processes

activities
Maintenance Planner
Asset Integrity Management Level 3 Resource Management Intermediate
Business Continuity Management Level 4 Creative Thinking Intermediate
Change Management Level 4 Decision Making Intermediate
Environmental Management System Level 3 Teamwork Intermediate

Implementation
Maintenance Integrity and Reliability Level 3

SKILLS AND Framework Development and
COMPETENCIES Implementation
Maintenance Planning and Scheduling Level 4

64
Junior Maintenance Technician

The Junior Maintenance Technician assists with the routine monitoring, basic troubleshooting and
rectification of process equipment and systems to maintain their availability and reliability for plant
operations. He/She works under close supervision and in compliance with maintenance Standard Operating
Procedures (SOPs). He assists with maintenance activities associated with plant turnaround, and may
specialise in electrical, rotating, static or instrumentation and control-related maintenance work.
The Junior Maintenance Technician applies Safe System of Work (SSoW) procedures and risk control
measures to ensure work activities are carried out safely, and in compliance with Workplace Safety
and Health (WSH) and Environmental Management System (EMS) requirements. He is a member of the
Emergency Response Team (ERT) and supports continuous improvement projects for the plant.
The Junior Maintenance Technician works in the field, on either a rotating or day shift, and may be on call.
He is a good team player and interacts effectively with others.
Administer Workplace • Apply risk control measures to ensure work activities are carried out
Safety and Health (WSH) and safely
• Apply Safe System of Work (SSoW) procedures to ensure work activities
Systems (EMS)
are performed safely
• Assist in toolbox meetings prior to starting work activities
and crises
CRITICAL WORK Perform inspection and • Apply emerging technologies to perform inspection and maintenance work
FUNCTIONS AND maintenance work
KEY TASKS • Assist in plant preventive and corrective maintenance on process
equipment and systems
• Assist in process equipment and system troubleshooting and rectification
• Assist in the routine monitoring and inspection of process equipment and
systems
• Assist in the testing and commissioning of new and/or modified process
• Assist in turnaround maintenance work
• Follow Standard Operating Procedures (SOPs) for inspection and
maintenance work

65
Junior Maintenance Technician
Data and Statistical Analytics Level 1 Sense Making Basic
Electrical Field Maintenance Management Level 1 Communication Basic
Emergency Response Management Level 2 Problem Solving Basic
Engineering Drawing Interpretation and Level 1 Decision Making Basic

Management

Implementation
Instrumentation and Control Field Level 1

Maintenance Management
SKILLS AND
COMPETENCIES Mechanical Field Maintenance Level 1
Management
Robotic and Automation System Level 1

Maintenance

Implementation


Management
66
Maintenance Technician

The Maintenance Technician performs routine monitoring and inspection, troubleshooting and rectification,
as well as preventive and corrective maintenance on process equipment and systems, in accordance
with maintenance Standard Operating Procedures (SOPs). He/She conducts maintenance work for plant
turnarounds and records performed maintenance and inspection work in the computerised maintenance
management system (CMMS). He may specialise in electrical, rotating, static or instrumentation and control
related-maintenance work.
The Maintenance Technician applies Safe System of Work (SSoW) procedures, and participates in activity-
based risk assessments, to ensure work activities are carried out safely and in compliance with Workplace
Safety and Health (WSH) and Environmental Management System (EMS) requirements. He is a member of the
Emergency Response Team (ERT) and supports continuous improvement projects for the plant.
The Maintenance Technician works in the field, either on a rotating or day shift, and may be on call. He is a
good team player and interacts effectively with others.
Administer Workplace • Apply Safe System of Work (SSoW) procedures to ensure work activities
Safety and Health (WSH) and are performed safely
Systems (EMS)
• Ensure contractors comply with the organisation’s WSH and EMS
• Participate in toolbox meetings prior to starting work activities
and crises
Perform inspection and • Apply emerging technologies to perform inspection and maintenance work
maintenance work
CRITICAL WORK • Assist in root cause analyses of equipment failures
FUNCTIONS AND
• Follow Standard Operating Procedures (SOPs) for inspection and
KEY TASKS
maintenance work
• Perform plant preventive and corrective maintenance on process
• Perform routine monitoring and inspection of process equipment and
systems
• Perform testing and commissioning of new and/or modified process
• Perform troubleshooting and rectification on process equipment and
systems
• Perform turnaround maintenance work
• Record maintenance and inspection work in the computerised
maintenance management system (CMMS)

67
Maintenance Technician
Asset Integrity Management Level 2 Teamwork Basic
Continuous Improvement Management Level 2 Sense Making Basic
Data and Statistical Analytics Level 2 Problem Solving Basic
Electrical Field Maintenance Management Level 2 Decision Making Basic

Management

Implementation
Inspection Engineering Management Level 2

SKILLS AND Mechanical Field Maintenance Level 2
Process Analyser Maintenance Level 2

Management

Maintenance

Application

Implementation


Management
68
Senior Maintenance Technician

The Senior Maintenance Technician supports the planning and implementation of preventive and corrective
maintenance activities to ensure process equipment and system availability and reliability for plant
operations. He/She performs root cause analyses to investigate equipment failure causes, and tests and
commissions new and/or modified process equipment and systems to ensure their functionality and safe
operation. He coordinates turnaround maintenance work among team members. He may specialise in
electrical, rotating, static or instrumentation and control related-maintenance work.
The Senior Maintenance Technician administers the Workplace Safety and Health (WSH) and Environmental
Management Systems (EMS) by leading toolbox meetings and coordinating Safe System of Work (SSoW)
procedures among team members. He coordinates contractors to ensure their compliance with WSH and
EMS standards and practices. He is a member of the Emergency Response Team (ERT). In addition, he
identifies opportunities for continuous improvement in the plant and provides guidance to junior staff.
The Senior Maintenance Technician works in the field, on either a rotating or day shift, and may be on call.
He is a good team player, interacts effectively with others, and has good analytical and problem-solving skills.
Administer Workplace • Coordinate Safe System of Work (SSoW) procedures to ensure work
Safety and Health (WSH) and activities are performed safely
• Coordinate with contractors to ensure compliance with the organisation’s
Systems (EMS)
• Ensure team members adhere to good housekeeping practices
• Lead toolbox meetings prior to starting work activities
and crises
Perform inspection and • Apply emerging technologies to perform inspection and maintenance work
maintenance work
• Coordinate and prioritise plant preventive and corrective maintenance
CRITICAL WORK activities
FUNCTIONS AND
• Coordinate maintenance work during turnarounds
KEY TASKS
• Coordinate routine monitoring and inspection of process equipment and
systems
• Coordinate the troubleshooting and rectification of process equipment and
systems
• Maintain Standard Operating Procedures (SOPs) for inspection and
maintenance work
• Perform root cause analyses of equipment failure
• Perform testing and commissioning of new and/or modified process
• Record maintenance and inspection work in the computerised
maintenance management system (CMMS)

69
Senior Maintenance Technician
Asset Integrity Management Level 2 Problem Solving Intermediate
Data and Statistical Analytics Level 2 Teamwork Intermediate
Electrical Field Maintenance Management Level 3 Managing Diversity Intermediate
Emergency Response Management Level 3 Interpersonal Skills Intermediate

Management

Implementation

Instrumentation and Control System Level 3

Mechanical Field Maintenance Level 3

Management
SKILLS AND
COMPETENCIES Plant Turnaround Management Level 3

Management

Maintenance

Application

Implementation

Management


Management
70
Maintenance Supervisor

The Maintenance Supervisor plans and prioritises plant preventive and corrective maintenance activities
to facilitate high availability of process equipment and systems for plant operations. He/She supervises
maintenance activities for plant turnarounds, routine monitoring and inspection activities, equipment
troubleshooting, as well as equipment failure root cause analyses.
The Maintenance Supervisor supervises staff and contractors’ compliance with Workplace Safety and
Health (WSH) and Environmental Management System (EMS) requirements, and participates in incident
investigations. He supports the discipline engineering team with integrity assurance, improvement activities
and asset risk and reliability analyses. He is a member of the Emergency Response Team (ERT) and
contributes to crisis management activities. In addition, he takes charge of his team’s personnel capability
development by providing coaching and mentoring.
The Maintenance Supervisor leads a team in the field, works on either a rotating or day shift, and may be
on call. He has good leadership skills and encourages teamwork among his team members. He interacts
effectively with others and has good communication, analytical and problem-solving skills.
Administer Workplace • Participate in WSH and EMS incident investigations

Systems (EMS) • Supervise contractors to ensure compliance with the organisation’s WSH
• Supervise the execution of Safe System of Work (SSoW) procedures
• Supervise toolbox meetings prior to starting work activities
• Respond to emergencies as an Emergency Response Team (ERT) member
Perform inspection and • Ensure timely recording and input of maintenance and inspection work in
maintenance work the computerised maintenance management system (CMMS)
• Manage condition monitoring and routine inspection of process equipment
and systems
CRITICAL WORK
FUNCTIONS AND • Plan and prioritise plant preventive and corrective maintenance activities
KEY TASKS
• Supervise maintenance work for turnarounds
• Supervise the application of emerging technologies for inspection and
maintenance work within the team
• Supervise troubleshooting, root cause analyses, and rectification of
process equipment and systems
Procedures (SOPs) for inspection and maintenance work
• Validate the testing and commissioning of new and/or modified process
Manage asset integrity • Participate in integrity assurance and improvement activities

• Support asset risk and reliability analyses, and implement improvement
activities

activities
71
Asset Integrity Management Level 3 Sense Making Advanced
Continuous Improvement Management Level 3 Leadership Intermediate
Crisis Management Level 3 Teamwork Intermediate
Electrical Field Maintenance Management Level 4

Management

Implementation

Instrumentation and Control System Level 4


SKILLS AND
COMPETENCIES Maintenance Integrity and Reliability Level 3
Implementation
Mechanical Field Maintenance Level 4

Management

Management

Maintenance

Application

Implementation
72

Management
SKILLS AND
COMPETENCIES Workplace Safety and Health Framework Level 3

Management
73
Maintenance Manager

The Maintenance Manager oversees all activities in the maintenance department and is accountable for
achieving high availability of process equipment and systems to improve plant performance and reliability. He/
She formulates maintenance and contracting strategies for maintenance and turnaround work, in accordance
with the organisation’s goals. He endorses maintenance and turnaround schedules to ensure plant availability
and reliability.
The Maintenance Manager manages asset integrity assurance and improvement activities, as well as asset
integrity performance standards and controls. He administers the Workplace Safety and Health (WSH) and
Environmental Management Systems (EMS) by endorsing risk assessments for maintenance-related activities
and Safe System of Work (SSoW) processes and procedures. He supports the Site Main Controller (SMC) in
emergency situations and participates in crisis management activities. In addition, he coaches and mentors
maintenance department personnel and reviews and endorses initiatives and activities for plant continuous
improvement.
The Maintenance Manager works in the field, on either a rotating or day shift, and may be on call. As a
department manager, he is required to have good leadership, resource management, planning, analytical and
problem-solving skills, and must be able to interact effectively with others, so as to achieve departmental goals.
Administer Workplace • Audit contractors’ compliance with the organisation’s WSH and EMS
Safety and Health (WSH) and standards and practices
• Endorse risk assessments for maintenance-related activities
Systems (EMS)
• Endorse Safe System of Work (SSoW) processes and procedures
• Review compliance with WSH and EMS regulatory and system
requirements
• Support the incident investigation reviewing process
Manage emergency responses • Facilitate responses to crisis situations and recovery activities, in
and crises accordance with the crisis management framework and procedures
• Support the Site Main Controller (SMC) during emergency response
situations
CRITICAL WORK
FUNCTIONS AND Perform inspection and • Endorse maintenance and turnaround plans and schedules to ensure plant
KEY TASKS maintenance work availability and reliability
• Endorse plant preventive and corrective maintenance activities
• Endorse Standard Operating Procedures (SOPs) for inspection and
maintenance work
• Ensure the effective implementation of the computerised maintenance
management system (CMMS) for maintenance work traceability
• Formulate contracting strategies for maintenance and turnaround work
• Manage the availability and reliability of process equipment and systems
to minimise downtime and maintenance costs
• Manage the troubleshooting and rectification of process equipment and
systems
• Provide strategic direction in implementing emerging technologies to
enhance plant availability, reliability and to reduce maintenance costs
74
Maintenance Manager
Manage asset integrity • Manage asset integrity performance standards and controls
• Manage asset risk and reliability analyses and implement improvement
activities
• Manage integrity assurance and improvement activities
CRITICAL WORK • Manage the maintenance team’s adherence to Management of Change
FUNCTIONS AND (MOC) processes, policies and procedures
KEY TASKS
Asset Integrity Management Level 4 Leadership Advanced
Budget Management Level 5 Resource Management Advanced
Change Management Level 5 Interpersonal Skills Advanced
Continuous Improvement Management Level 5 Decision Making Advanced
Electrical Engineering Management Level 3

Implementation

SKILLS AND
COMPETENCIES Inspection Engineering Management Level 5

Implementation
Mechanical Rotating Equipment Level 3

Engineering Management
Mechanical Static Equipment Engineering Level 3

Management
75
Maintenance Manager
Reliability Engineering Management Level 4

Maintenance

SKILLS AND
COMPETENCIES Third Party Management Level 5

Management


Management
76
Discipline Engineer

The Discipline Engineer provides discipline-specific engineering support to production facilities and
projects on matters related to the selection, specification, construction, performance, integrity, reliability,
fitness for service and repair of equipment. He/She supports the maintenance and production teams in the
delivery of plant operational excellence and asset integrity assurance, by conducting risks analyses on plant
and equipment and advising on corrective actions for equipment faults and failures. He may specialise in
electrical, rotating, static, analyser, reliability, project, or integrity and inspection-related engineering work.
The Discipline Engineer manages the automation and optimisation of plant equipment by defining equipment
operating parameters, limits and engineering controls, and by conducting value analyses on equipment,
technology and labour versus automation to achieve best value engineering solutions. He manages
engineering projects by defining their scope and supporting their execution. In addition, he supports plant
continuous improvement by reviewing pipelines and equipment and system performance and limits.
The Discipline Engineer works closely with the maintenance, production and Health, Safety and Environment
(HSE) teams. He possesses strong analytical thinking and problem-solving skills, is a good team player and
interacts effectively with others.

• Ensure contractors and vendors comply with the organisation’s WSH and
Systems (EMS)
• Support the development of the organisation’s Major Hazard Installation
(MHI) Safety Case
Administer Process Safety • Comply with PSM systems

Manage engineering projects • Define the scope of engineering projects and evaluate vendor proposals
against engineering design specifications
CRITICAL WORK • Develop technical documents for equipment operation and maintenance
FUNCTIONS AND with reference to vendors’ equipment manuals as part of Management of
KEY TASKS Change (MOC)
• Support process safety reviews for plant operation, MOC projects and new
projects
• Support the execution of engineering projects including feasibility studies,
engineering design, procurement, construction, Pre-Startup Safety
Reviews (PSSR), start-up and commissioning
Manage asset integrity • Conduct risk analyses on plant and equipment

• Perform functional integrity audits with the maintenance team
• Provide discipline engineering support in the development and
implementation of asset integrity management systems
• Support the maintenance team in troubleshooting, root cause analyses
and provide solutions for equipment faults and failures
77
Discipline Engineer
Manage equipment automation • Compare new versus rebuilt equipment, existing versus new technologies,
and optimisation and labour versus automation to achieve best value engineering solutions
• Define equipment operating parameters, limits and engineering controls
for the optimisation of equipment reliability and availability
CRITICAL WORK
• Perform data analytics and engineering feasibility studies for alternative
FUNCTIONS AND
engineering solutions
KEY TASKS
• Support analyses of real-time equipment data and vendor data and make
recommendations for equipment efficiency improvements
Asset Integrity Management Level 4 Sense Making Intermediate
Commissioning and Start-Up Level 3 Problem Solving Intermediate

Management
Continuing Professional Development Level 4 Transdisciplinary Thinking Intermediate

Management

Management

SKILLS AND
COMPETENCIES Engineering Safety Standards Level 3
Interpretation
Engineering, Procurement and Level 3

Construction Management

Implementation
Equipment and System Value Engineering Level 4

Management

Management
Instrumentation and Control Design Level 3

78
Discipline Engineer

Implementation

Management


Management

SKILLS AND Development and Implementation
COMPETENCIES

Application


Management
79
Senior Discipline Engineer

The Senior Discipline Engineer manages the integrity of plant assets and equipment by leading discipline
engineering support in the development and implementation of the organisation’s asset integrity management
system. He/She coordinates discipline engineering support to the maintenance team in asset and equipment
troubleshooting and root cause analyses, and conducts cross-functional integrity audits with the maintenance
team. He may specialise in electrical, rotating, static, analyser, reliability, project, or integrity and inspection-
related engineering work.
The Senior Discipline Engineer manages the automation and optimisation of plant equipment by reviewing
equipment operating parameters, limits and engineering controls, and by reviewing value analysis results
on equipment, technology and labour versus automation for the purpose of achieving best value engineering
solutions. He reviews the scope of engineering projects and leads their execution including the conduct
of feasibility studies, provision of engineering design, procurement, construction, Pre-Startup Safety
Reviews (PSSR), start-up and commissioning. He also leads the development of technical documents for
equipment operation and maintenance as part of Management of Change (MOC). In addition, he supports plant
continuous improvement and coaches and mentors the discipline engineers.
The Senior Discipline Engineer works closely with the maintenance, production and Health, Safety and
Environment (HSE) teams. He is analytical, enjoys solving problems and interacts effectively with others.
He also possesses good leadership, communication and resource management skills.

• Ensure contractors and vendors comply with the organisation’s WSH and
Systems (EMS)
• Support the development of the organisation’s Major Hazard Installation
(MHI) Safety Case
Administer Process Safety • Comply with PSM systems

Manage engineering projects • Lead the development of technical documents for equipment operation
and maintenance with reference to vendors’ equipment manuals as part of
Management of Change (MOC)
CRITICAL WORK
FUNCTIONS AND • Lead the execution of engineering projects including feasibility studies,
KEY TASKS engineering design, procurement, construction, Pre-Startup Safety
Reviews (PSSR), start-up and commissioning
• Review the scope of engineering projects and lead the evaluation of vendor
proposals against engineering design specifications
• Support process safety reviews for plant operations, MOC projects and
new projects
Manage asset integrity • Conduct cross-functional integrity audits with the maintenance team
• Coordinate discipline engineering support to the maintenance team in
troubleshooting, root cause analyses and provide solutions for equipment
faults and failures
• Lead discipline engineering support in the development and
implementation of asset integrity management systems
• Lead risk analyses on plant and equipment
80
Manage equipment automation • Lead data analytics and engineering feasibility studies for alternative
and optimisation engineering solutions
• Review equipment operating parameters, limits and engineering controls
for the optimisation of equipment reliability and availability
• Review new versus rebuilt equipment, existing versus new technologies
CRITICAL WORK and labour versus automation to achieve best value engineering solutions
FUNCTIONS AND
• Review the analysis of real-time equipment data and vendor data and
KEY TASKS
make recommendations for equipment efficiency improvements
Asset Integrity Management Level 4 Communication Advanced
Commissioning and Start-Up Level 4 Sense Making Advanced

Management

Management
Continuous Improvement Management Level 4 Creative Thinking Intermediate

Management
SKILLS AND Engineering Management of Change Level 4

COMPETENCIES

Interpretation


Implementation

Management

Management
81


Implementation

Management


Management

SKILLS AND Development and Implementation
COMPETENCIES

Application

Management


Management
82
Engineering Manager

The Engineering Manager is accountable for the management of discipline engineering support to
various departments to deliver operational excellence, asset integrity assurance and engineering project
management. He/She formulates strategies for plant integrity and inspection and maintenance work. He
validates cross-functional integrity audit findings and recommends corrective and preventive measures for
plant assets and equipment.
The Engineering Manager drives the review of equipment reliability and availability to maximise equipment
utilisation. He endorses the scope of engineering projects and conducts process safety reviews for
plant operation, Management of Change (MOC) projects and new engineering projects. He ensures the
department’s compliance with Workplace Safety and Health (WSH), Environmental Management System
(EMS) and Process Safety Management (PSM) system requirements, and is involved in the review of the
organisation’s Major Hazard Installation (MHI) Safety Case. In addition, he coaches and mentors the discipline
engineering team and manages continuous improvement initiatives for engineering-related time, cost,
reliability and safety improvements.
The Engineering Manager manages a multi-disciplinary team of engineers and coordinates with other
departmental managers for the planning and execution of engineering projects. He possesses strong
leadership, project management, resource management and decision-making skills.
Systems (EMS)
Administer Process Safety • Ensure compliance with PSM systems at the department level
Manage engineering projects • Conduct process safety reviews for plant operation, Management of
Change (MOC) projects and new projects
• Endorse technical documents for equipment operation and maintenance
• Endorse the scope of engineering projects and selection of vendors
Manage asset integrity • Endorse risk analyses on plant and equipment

• Endorse the development and implementation of processes for asset
integrity management systems
CRITICAL WORK
FUNCTIONS AND • Facilitate the provision of discipline engineering support to various
KEY TASKS departments to deliver operational excellence, asset integrity and project
management
• Formulate strategies for plant integrity and inspection with the
maintenance team
• Verify cross-functional integrity audit findings and recommend corrective
and preventive measures
Manage equipment automation • Drive equipment reliability and availability reviews to maximise equipment
and optimisation utilisation
• Endorse equipment operating parameters, limits and engineering controls
for safe and optimum operating conditions
• Endorse new versus rebuilt equipment, existing versus new technologies
and labour versus automation to achieve best value engineering solutions
• Endorse recommendations for equipment efficiency improvements
• Strategise the use of data analytics across the plant and derive actionable
insights for alternative engineering solutions
83
Engineering Manager

CRITICAL WORK • Drive departmental performance to achieve organisational goals
FUNCTIONS AND
KEY TASKS
remote locations
• Manage continuous improvement initiatives for time, cost and quality
improvements
Asset Integrity Management Level 5 Communication Advanced
Budget Management Level 5 Computational Thinking Advanced
Business Continuity Management Level 5 Creative Thinking Advanced

Management
Continuing Professional Development Level 5

Management

Interpretation
SKILLS AND
COMPETENCIES Engineering Support Management Level 5


Implementation

Management

Management


Implementation

Management
84
Engineering Manager


Management

SKILLS AND
COMPETENCIES

Application

Management

85
Principal Engineer (Engineering)

The Principal Engineer (Engineering) acts as a technical advisor to provide problem-solving consultation and
engineering expertise for complex engineering projects. He/She manages plant asset integrity by providing
technical recommendations for equipment and system degradation issues, and by integrating mitigation
measures for plant and equipment assessed risks into the organisation’s business continuity plan.
The Principal Engineer (Engineering) manages plant asset and equipment optimisation by leading technical
investigations, tests and validations of new technology and equipment for operational excellence. He provides
technical input for the development and review of the organisation’s Major Hazard Installation (MHI) Safety
Case, and ensures the integration of the Process Safety Management (PSM) framework into engineering
projects. At the organisational level, he is responsible for translating continuous improvement strategies
into actionable plans for the engineering and maintenance department, and for driving the development of
technical capabilities for the engineering team, so as to ensure optimum technical support for assuring plant
asset and equipment performance.
The Principal Engineer (Engineering) is a key resource person who advises senior management, engineering
groups (both internal and external), the production and process engineering department, and the Health,
Safety and Environment (HSE) department on engineering matters. He is highly analytical, enjoys solving
challenging problems, and is able to lead others effectively. He is expected to possess strong project
management, transdisciplinary and decision-making skills.
• Provide technical input for the development and review of the
organisation’s Major Hazard Installation (MHI) Safety Case
Systems (EMS)
Administer Process Safety • Drive the implementation of PSM frameworks and their integration into
Management (PSM) systems engineering projects
Manage engineering projects • Act as technical advisor for complex engineering projects to ensure
compliance with engineering standards
• Critique technical documents for equipment operation and maintenance to
ensure optimal reliability and integrity of equipment
• Identify significant technical deviations from design to warrant change-out
or major overhaul of equipment and/or systems
• Lead process safety reviews for plant operation, Management of Change
(MOC) projects and new projects
CRITICAL WORK • Share best practices in the implementation of engineering standards and
FUNCTIONS AND design
KEY TASKS
Manage asset integrity • Act as technical advisor for the continuous improvement of asset integrity
management systems
• Lead the implementation of equipment and systems value engineering
• Provide technical recommendations for equipment and system
degradation issues to enhance plant reliability and availability
• Validate plant and equipment risk analysis reports and integrate mitigation
measures into business continuity plans
Manage equipment • Drive the optimisation of process equipment reliability and availability
automation and optimisation
• Lead technical investigations, tests and validations of new technologies
and equipment for operational excellence
• Provide engineering guidance and oversight to various departments to
achieve best value engineering solutions
• Recommend technologies and techniques that enhance the efficiency and
effectiveness of production and maintenance activities
• Synthesise data across entire plants for equipment integration and
optimisation
86
Administer staff and • Build in-house technical capabilities for the engineering team
FUNCTIONS AND • Contribute to the development of business continuity plans
KEY TASKS • Drive the adoption of technologies to support virtual collaboration in
remote locations
Business Continuity Management Level 5 Global Mindset Advanced
Business Networking Management Level 5 Developing People Advanced
Commissioning and Start-Up Level 5 Decision Making Advanced

Management

Management

Management

SKILLS AND
COMPETENCIES
Interpretation


Implementation

Management

Management


Implementation

Management
87


Management

SKILLS AND Project Management Level 6

COMPETENCIES Reliability Engineering Management Level 5

Maintenance

Application

88
Chief Engineer/Fellow

The Chief Engineer/Fellow is responsible for the strategic planning and design of complex engineering
solutions to meet customers’ requirements. He/She drives the direction and strategy for the development
and implementation of engineering projects, and provides concise design criteria and process constraint
considerations for capital projects such as plant improvements and/or expansions.
The Chief Engineer/Fellow leads engineering research for the adoption of new technologies and equipment
to enhance the organisation’s operational excellence and business competitiveness. He advises on advanced
methods and techniques to ensure a sound asset integrity management system. He provides technical
expertise for the review of the organisation’s Major Hazard Installation (MHI) Safety Case and leads Process
Safety Management (PSM) audit and compliance reviews, in compliance with Workplace Safety and Health
(WSH), Environmental Management System (EMS) and PSM requirements. At the organisational level, he
designs the organisation’s technology roadmap and drives continuous improvement strategies. In addition,
he leverages on his deep technical expertise and industry experience to develop technical capabilities for
engineering teams and domain expertise for the organisation.
The Chief Engineer/Fellow is the organisation’s technical expert who advises senior management and
business partners on advanced engineering matters. He maintains and builds strong links with the external
engineering community and establishes best practises in the implementation of engineering standards and
design. He is a strategic and creative thinker, demonstrates exceptional problem-solving and communication
skills, and networks effectively.
Administer Workplace • Drive compliance with WSH and EMS systems at organisational level
Systems (EMS)
Administer Process Safety • Lead PSM audit and compliance reviews

• Technically review the organisation’s Major Hazard Installation (MHI)
Safety Case
Manage engineering projects • Drive direction and strategies for the development and implementation of
engineering projects
• Establish best practices in the implementation of engineering standards
CRITICAL WORK and design
FUNCTIONS AND • Provide concise design criteria and process constraints in the
KEY TASKS management of capital projects for process facilities expansions or
improvements
• Provide technical expertise and validate process safety reviews for plant
operations, Management of Change (MOC) projects and new projects
Manage asset integrity • Act as advisor to top management and business partners on advanced
methods and techniques to ensure sound asset integrity management
systems
• Lead engineering research for adoption of new technologies and
equipment to enhance business competitiveness
Manage equipment automation • Drive the research and adoption of new technologies for data analytics
and optimisation
• Provide leadership and direction for new technologies and equipment for
operational excellence
89
Chief Engineer/Fellow
Administer staff and • Build in-house technical capabilities for engineering teams
CRITICAL WORK • Design the organisation’s technology roadmap through the analysis of
FUNCTIONS AND market trends and external drivers
KEY TASKS • Drive continuous improvement strategies at organisational level
remote locations
• Provide leadership to uphold and shape the organisation’s culture, values
and behaviour

Business Networking Management Level 6 Communication Advanced
Management
Continuous Improvement Management Level 6 Global Mindset Advanced
Interpretation
Implementation
SKILLS AND Equipment and System Value Engineering Level 5
Implementation
Management
Application
90
Quality Assurance and Quality Control
(QA&QC)
JOB ROLES PAGE
Laboratory Assistant 93
Laboratory Technician/Technologist 95
Senior Laboratory Technician/Technologist 97
Laboratory Supervisor 99
QA&QC Manager 101
Laboratory Chemist 103
Senior Laboratory Chemist 105
QA Engineer 107
Senior QA Engineer 109
91
Quality Control and Laboratory Manager
Thayanithi Ganesh
Evonik Methionine (SEA) Pte Ltd
EXCITING DEVELOPMENTS ON THE HORIZON
As a woman working in a male-dominated sector developments on the horizon. “Evonik’s second world-
often viewed as high-risk and hazardous, Thayanithi scale methionine plant in Singapore is expected to
Ganesh, Quality Control and Laboratory Manager become operational in 2019, and we are currently
at Evonik Methionine (SEA) Pte Ltd, says that this planning for the resources and manpower to support
perception is far from the truth. the operation of this new plant.” In preparation for
this, they are in the process of hiring more staff. She
“There are many growth opportunities in this sector aims to use the Skills Framework for Energy and
for everyone – both men and women. Safety is also Chemicals as a reference. In particular, she will use it
the most important factor, and our work is carried out as a guide when planning the career progression for
in a secured and controlled environment,” she says. Laboratory Technicians.
Thayanithi is responsible for various lab activities,
lab analyses and online measurements. In her team, Besides the company expanding, she is also excited
their goal is to provide analytical services to meet for the future of the Energy and Chemicals sector as
production requirements and comply with quality, a whole, as she says that the sector will continue to
environmental, and occupational safety rules and leverage on digitalisation. An example of this is the
regulations. Laboratory Information Management System (LIMS)
that supports the laboratory’s operations. In the
Her interest in laboratory work began when she was coming years, Thayanithi believes that digitalisation
still in school. It led her to pursue a master’s degree will allow for a more streamlined workflow and
in Applied Chemistry. “Learning about different types greater efficiency in lab processes. “Digitalisation
of analytical equipment and applications further presents an exciting future for the Energy and
developed my interest in this field,” she explains. Chemicals sector, and having this digital vision
Being in the profession since 1998, she says that she can further drive our competitive advantage as a
is constantly learning as she progresses in her career. company,” she explains.
For many years, she has learned the ropes of the
chemical profession. After gaining more experience,
she became a Project Leader and eventually took “Digitalisation presents an exciting
on more responsibilities as Quality Control and
Laboratory Manager.
future for the Energy and Chemicals
sector, and having this digital vision
While Thayanithi says that the role can be challenging
at times, she is looking forward to many new
can further drive our competitive
advantage as a company.”
Laboratory Assistant

The Laboratory Assistant supports day-to-day laboratory operations by assisting with basic calibration and
simple troubleshooting of laboratory equipment, preparation of stock solutions and reagents, and sample
labelling, in strict accordance with laboratory Standard Operating Procedures (SOPs) and under close
supervision. He/She complies with Workplace Safety and Health (WSH) and Environmental Management
System (EMS) requirements by applying risk control measures for the safe execution of work activities, and
performs good housekeeping in the workplace.
The Laboratory Assistant assists in conducting routine product and in-process sample analyses, and
inspects samples for contamination, foreign matter or defects, to ensure product quality meets required
specifications. He also contributes to organisational development by supporting continuous improvement
projects.
The Laboratory Assistant usually works in a team, on either a day or rotating shift, in the laboratory. He is
meticulous, a good team player and interacts effectively with others.
Administer Workplace • Apply risk control measures to ensure work activities are carried out
Safety and Health (WSH) and safely
• Assist in the handling, storage and transportation of hazardous
Systems (EMS)
substances and dangerous goods, in accordance with WSH and EMS
Perform laboratory operations • Assist in basic calibration and simple troubleshooting on a range of
laboratory equipment
• Assist in the labelling of samples
CRITICAL WORK
• Assist in the preparation of stock solutions and reagents
FUNCTIONS AND
KEY TASKS • Follow Standard Operating Procedures (SOPs) for laboratory operations
Manage sample collection and • Apply emerging technologies to perform product and in-process
analyses sampling, and laboratory data management
• Assist in inspecting samples for contamination, foreign matter and/or
defects
• Assist in routine product and in-process sample analyses, according to
documented test methods
• Assist in the recording of routine sample testing results
Manage Quality Assurance and • Maintain Certificate of Analysis (COA) filing

Quality Control (QA&QC)

Laboratory Assistant
Analytical Method Validation Level 2 Teamwork Basic
Continuous Improvement Management Level 2 Communication Basic
Environmental Management System Level 1 Lifelong Learning Basic

Implementation
Laboratory Data Reporting and Analysis Level 1 Service Orientation Basic

Management
Laboratory Equipment Maintenance and Level 2

SKILLS AND Calibration Management
COMPETENCIES
Laboratory Operations Management Level 1
Product Testing Management Level 2
Quality Control Management Level 1


Management
94
Laboratory Technician/Technologist

The Laboratory Technician/Technologist executes day-to-day laboratory operations, such as performing basic
calibration and simple troubleshooting on a range of laboratory equipment and/or on-line analysing devices,
as well as laboratory consumable inventory checks. He/She handles, stores and transports hazardous
substances and dangerous goods in accordance with Workplace Safety and Health (WSH) and Environmental
Management System (EMS) requirements, and helps to respond to chemical spillages and emergencies.
The Laboratory Technician/Technologist performs routine and non-routine product and in-process analyses,
in accordance with documented test methods, to ensure that product quality is as per specifications. He
records and maintains up-to-date sample testing results in the laboratory information management system
(LIMS). He also contributes to organisational development by supporting continuous improvement projects.
The Laboratory Technician/Technologist usually works in a team, on either a day or rotating shift, in the
laboratory. He is meticulous, and is able to work independently as well as interact effectively with others.

• Handle, store and transport hazardous substances and dangerous goods,
in accordance with WSH and EMS standards and practices
Systems (EMS)
• Respond to chemical spillages and emergencies
Perform laboratory operations • Follow Standard Operating Procedures (SOPs) for laboratory operations
• Label samples
• Perform laboratory consumable inventory checks and identify purchasing
requirements
• Prepare stock solutions and reagents
CRITICAL WORK • Provide technical support on formulation, prototyping and product
FUNCTIONS AND applications
KEY TASKS
• Support basic calibration and simple troubleshooting on a range of
laboratory equipment and/or on-line analysing devices
• Perform inspections on samples for contamination, foreign matter and/or
defects
• Perform routine and non-routine product and in-process sample
analyses, according to documented test methods
• Record sample testing results into the laboratory information
management system (LIMS)
Manage Quality Assurance and • Generate Certificates of Analysis (COA)


95
Laboratory Technician/Technologist
Analytical Method Validation Level 2 Teamwork Basic
Continuous Improvement Management Level 2 Communication Basic
Data and Statistical Analytics Level 2 Sense Making Basic
Environmental Management System Level 2 Interpersonal Skills Basic

Implementation
Incident Investigation Management Level 2 Problem Solving Basic
Laboratory Data Reporting and Analysis Level 2

Management

Calibration Management
SKILLS AND
COMPETENCIES Laboratory Operations Management Level 2
Technical Services Management Level 2


Management
96
Senior Laboratory Technician/Technologist

The Senior Laboratory Technician/Technologist coordinates work activities among team members in the
laboratory, such as the preparation of stock solutions and reagents, laboratory consumable inventory checks,
and purchase and qualification of new laboratory equipment and consumables. He/She ensures that team
members comply with Workplace Safety and Health (WSH) and Environmental Management System (EMS)
requirements, and adhere to good housekeeping practices.
The Senior Laboratory Technician/Technologist performs trending and analyses on sample testing results
to ensure conformance with product quality, and initiates corrective actions for non-conformance issues.
He also contributes to staff and organisational development by identifying opportunities for continuous
improvement and providing guidance to junior staff.
The Senior Laboratory Technician/Technologist usually works in a team, on either a day or rotating shift, in
the laboratory. He is organised and meticulous, possesses good communication skills, and is able to work
independently with minimal supervision as well as interact effectively with others.
Administer Workplace • Compile and maintain Safety Data Sheets (SDS)

Systems (EMS) • Ensure team members adhere to good housekeeping practices
• Handle, store and transport hazardous substances and dangerous goods,
• Respond to chemical spillages and emergencies
Perform laboratory operations • Coordinate laboratory consumable inventory checks, purchasing and
qualification of new laboratory equipment and consumable items
• Coordinate the preparation of stock solutions and reagents among team
members
• Maintain Standard Operating Procedures (SOPs) for laboratory operations
• Perform calibration and troubleshooting on a range of laboratory
equipment and/or on-line analysing devices
CRITICAL WORK • Perform periodic checks to ensure the correct labelling of samples
FUNCTIONS AND • Perform technical work involving formulation, prototyping and product
KEY TASKS applications
• Perform inspections on samples for contamination, foreign matter and/or
defects
• Perform routine and non-routine product and in-process sample
analyses, according to documented test methods
• Perform trending and analyses on sample testing results for conformance
with product quality and initiate corrective actions for non-conformance
issues
• Record sample testing results into the laboratory information
Manage Quality Assurance and • Liaise across departments to ensure completeness of Certificate of
Quality Control (QA&QC) Analysis (COA) documentation
Administer staff and
• Contribute to continuous improvement initiatives and activities
97
Senior Laboratory Technician/Technologist
Analytical Method Validation Level 3 Teamwork Intermediate
Environmental Management System Level 3 Sense Making Intermediate

Implementation
Incident Investigation Management Level 2 Interpersonal Skills Intermediate

Management


SKILLS AND
COMPETENCIES

Management


Management
98
Laboratory Supervisor

The Laboratory Supervisor is responsible for planning laboratory operation activities during his/her shift,
to meet customers’ needs within schedule and in accordance with the organisation’s quality objectives. He/
She supervises the conduct of activity-based risk assessments and ensures the compilation and currency
of Safety Data Sheets (SDS), in compliance with Workplace Safety and Health (WSH) and Environmental
Management System (EMS) requirements.
The Laboratory Supervisor supervises routine and non-routine sample analyses and sample inspections, and
reviews data trends and analyses on sample testing results to verify conformance with Quality Assurance and
Quality Control (QA&QC) standards. He manages non-conformance by highlighting findings to management,
and initiates plant or process work stoppage in the event of product quality issues. In addition, he coaches and
mentors the laboratory technicians and supports the implementation of initiatives for laboratory and QA&QC-
related continuous improvements.
The Laboratory Supervisor leads a team, on either a day or rotating shift, in the laboratory. He has good
leadership skills and encourages teamwork among his shift members. He interacts effectively with others
and has good communication, analytical and problem-solving skills.
Administer Workplace • Ensure the compilation and currency of Safety Data Sheets (SDS)
• Lead emergency responses to chemical spillages
Systems (EMS) • Supervise good housekeeping in the workplace
• Supervise the proper handling, storage and transportation of hazardous
substances and dangerous goods, in accordance with WSH and EMS
Perform laboratory operations • Plan laboratory operation activities, to meet customers’ needs within
schedule and in accordance with the organisation’s quality objectives
• Supervise the preparation and inventory checks of stock solutions and
reagents
• Supervise the purchasing and technical specification of new laboratory
CRITICAL WORK equipment and consumable items
FUNCTIONS AND
KEY TASKS • Supervise troubleshooting on a range of laboratory equipment, and plan
calibration and preventive maintenance schedules
• Support laboratory special projects for new developments, systems and
equipment at the department level
Procedures (SOPs) for laboratory operations
Manage sample collection and • Review data trends and analyses to verify conformance with QA&QC
analyses specifications and make recommendations to the production team
• Supervise data entry and retrieval from the laboratory information
• Supervise inspections on samples for contamination, foreign matter and/
or defects
• Supervise routine and non-routine sample analyses and technical work for
product formulation, prototyping and applications
• Supervise the application of emerging technologies for product and in-
process sampling, and laboratory data management, within the team
99
Laboratory Supervisor
Manage Quality Assurance and • Ensure good documentation control and management at the department
Quality Control (QA&QC) level
• Sign off Certificates of Quality (COQ) for product releases
Manage non-conformance • Initiate plant or process work stoppages in the event of product quality
CRITICAL WORK issues
FUNCTIONS AND • Prepare and distribute non-conformance reports, and escalate to
KEY TASKS management for remedial action

activities
Analytical Method Validation Level 3 Communication Intermediate

Environmental Management System Level 3 Digital Literacy Intermediate
Implementation
Management
SKILLS AND
COMPETENCIES Organisational Resource Management Level 4
Management
Management
100
QA&QC Manager

The QA&QC Manager organises and controls the day-to-day operations of the laboratory, in accordance with
the organisation’s Quality Assurance and Quality Control (QA&QC) objectives. He/She is accountable for the
development and implementation of a coordinated Quality Management System (QMS) and documentation
management system to ensure that the organisation’s systems and processes comply with internal and
external quality accreditation requirements.
The QA&QC Manager reviews investigation findings and root cause analyses, and liaises with internal and
external stakeholders, to ensure the resolution of non-conformance issues. He establishes and drives
the implementation of Standard Operating Procedures (SOPs) for Safety Data Sheet (SDS) documentation,
in compliance with Workplace Safety and Health (WSH) and Environmental Management System (EMS)
requirements. In addition, he coaches and mentors QA&QC department personnel and drives departmental
performance to achieve the organisation’s quality goals.
The QA&QC Manager champions industry best practices for QA&QC in the organisation. As a department
manager, he is required to have good leadership, interpersonal and resource management skills.
Administer Workplace • Endorse the Management of Hazardous Chemicals Programme (MHCP)

• Endorse risk assessments for laboratory operation-related activities
Systems (EMS) • Ensure emergency response protocols for chemical spillages are in place
and adhered to
• Establish and drive the implementation of Standard Operating Procedures
(SOPs) for Safety Data Sheet (SDS) documentation
• Review compliance with WSH and EMS regulatory and system
requirements
Perform laboratory operations • Endorse preventive maintenance regimes for laboratory equipment and/or
on-line analysing devices
• Endorse SOPs for laboratory operations
• Manage laboratory operation activities, in accordance with the
organisation’s Quality Assurance and Quality Control (QA&QC) objectives
• Manage the budgeting and purchasing of new laboratory equipment and
CRITICAL WORK consumable items
FUNCTIONS AND • Provide strategic direction in implementing emerging technologies for
KEY TASKS laboratory operations
• Set direction on laboratory special projects and assignments
Manage Quality Assurance and • Champion industry best practices for QA&QC
• Formulate strategies for quality assurance and product and/or process
improvement
• Manage organisational level QA&QC training and communication
• Manage quality audits to ensure that the organisation’s processes and
systems are aligned with internal and external accreditation requirements
• Manage the development and implementation of the Quality Management
System (QMS) within the organisation
• Manage the implementation of the documentation management system
within the organisation
Manage non-conformance • Liaise with internal and external stakeholders to resolve non-
conformance issues
• Review investigation findings and root cause analyses regarding
inconsistent quality processes and non-conformance issues
101
QA&QC Manager

CRITICAL WORK
FUNCTIONS AND
KEY TASKS • Drive the adoption of technologies to support virtual collaboration in
remote locations
Analytical Method Validation Level 5 Transdisciplinary Thinking Advanced
Audit and Review Management Level 6 Leadership Advanced
Budget Management Level 5 Interpersonal Skills Advanced
Business Continuity Management Level 5 Decision Making Advanced

Implementation

Management

SKILLS AND Materials Qualification Level 5

COMPETENCIES Non-Conformance Management Level 5

Management


Management
102
Laboratory Chemist

The Laboratory Chemist applies existing test methods and analytical techniques for product testing and
quality control, and recommends improvements in accordance with international best practice standards
and procedures. He/She manages laboratory operation activities to meet customers’ needs within schedule,
and in accordance with the organisation’s quality objectives. He develops and maintains laboratory Standard
Operating Procedures (SOPs) and carries out laboratory special projects.
The Laboratory Chemist is responsible for maintaining the compliance of laboratory activities with Workplace
Safety and Health (WSH) and Environmental Management System (EMS) requirements, which includes
implementing the Management of Hazardous Chemicals Programme (MHCP) in the laboratory. He manages
non-conformance by identifying standard deviation and product failure data from the laboratory information
management system (LIMS). In addition, he implements continuous improvement initiatives and activities for
the laboratory.
The Laboratory Chemist works in a team in the laboratory. He is a team player, able to work independently,
organised and possesses good analytical and communication skills.
Administer Workplace • Analyse information from Safety Data Sheets (SDS) for the conduct of
Safety and Health (WSH) and laboratory activities
• Coordinate the conduct of activity-based risk assessments at the
Systems (EMS)
department level
• Implement the Management of Hazardous Chemicals Programme (MHCP)
• Maintain WSH and EMS practices and compliance with regulations and
system requirements for laboratory activities at the department level
Perform laboratory operations • Carry out laboratory special projects for new developments, systems and
equipment at the department level
• Develop and maintain Standard Operating Procedures (SOPs) for
laboratory operations
• Develop preventive maintenance regimes for laboratory equipment and/or
on-line analysing devices
CRITICAL WORK • Manage laboratory operation activities to meet customers’ needs within
FUNCTIONS AND schedule and in accordance with the organisation’s quality objectives
KEY TASKS
• Provide technical advice on specifications for new laboratory equipment
and consumable items
Manage analytical and test • Apply analytical techniques for product testing and quality control
methods
• Apply existing test methods and recommend improvements, in accordance
with international best practice standards and procedures
• Assist in the design of new experiments to solve complex problems and
deliver high quality analytical results
• Liaise with government agencies, testing laboratories and external
suppliers regarding regulatory requirements, international standards and
product specifications
Manage non-conformance • Identify standard deviation and product failure data from the laboratory
information management system (LIMS)
• Support investigations into inconsistent quality processes and non-
conformance issues
• Implement continuous improvement initiatives and activities
103
Laboratory Chemist
Analytical Method Validation Level 4 Problem Solving Advanced
Continuing Professional Development Level 4 Leadership Intermediate

Management
Continuous Improvement Management Level 3 Developing People Intermediate

Implementation

Management

SKILLS AND Calibration Management
COMPETENCIES


Management
104
Senior Laboratory Chemist

The Senior Laboratory Chemist develops and validates new and improved test methods and establishes
improved analytical techniques for the purpose of product testing and quality control. He/She liaises
with government agencies, testing laboratories and external suppliers on matters relating to regulatory
requirements, international standards and product specifications. He supports laboratory operations by
validating the technical specifications of new laboratory equipment and providing guidance for the conduct of
laboratory special projects.
The Senior Laboratory Chemist ensures the compliance of laboratory activities with Workplace Safety and
Health (WSH) and Environmental Management System (EMS) requirements, by reviewing laboratory safe
work practices and Standard Operating Procedures (SOPs). He manages non-conformance by highlighting
standard deviation and product failure data to the quality assurance team. He validates continuous
improvement initiatives and activities for the laboratory, and provides coaching and mentoring to the
laboratory team.
The Senior Laboratory Chemist leads a team of chemists in the laboratory. He is able to multi-task, and
possesses excellent analytical, communication and interpersonal skills.
Administer Workplace • Ensure risk assessments for laboratory-related activities are conducted
Safety and Health (WSH) and and control measures are implemented
• Ensure compliance with WSH and EMS regulatory and system
Systems (EMS)
requirements at the department level
• Establish the Management of Hazardous Chemicals Programme (MHCP),
in accordance with industry practices and guidelines
• Integrate information from Safety Data Sheets (SDS) into laboratory safe
work practices and Standard Operating Procedures (SOPs)
Perform laboratory operations • Ensure preventive maintenance regimes are aligned with the
specifications of laboratory equipment and/or on-line analysing devices
• Provide guidance on the conduct of laboratory special projects for new
developments, systems and equipment at the department level
CRITICAL WORK
FUNCTIONS AND • Review SOPs for laboratory operations
KEY TASKS • Validate technical specifications of new laboratory equipment and
consumable items
Manage analytical and test • Design new experiments to solve complex problems and deliver high-
methods quality analytical results
• Develop and validate new and improved test methods, in accordance with
international best practice standards and procedures
• Establish improved analytical techniques for product testing and quality
control
• Liaise with government agencies, testing laboratories and external
suppliers regarding regulatory requirements, international standards and
product specifications
Manage non-conformance • Review standard deviation and product failure data and escalate to the
quality assurance team where necessary
• Support investigations into inconsistent quality processes and non-
conformance issues
105
Senior Laboratory Chemist
CRITICAL WORK
FUNCTIONS AND • Coach and mentor staff
KEY TASKS
Analytical Method Validation Level 4 Problem Solving Advanced
Continuing Professional Development Level 4 Communication Advanced

Management
Data and Statistical Analytics Level 4 Leadership Intermediate

Implementation

Management


SKILLS AND
COMPETENCIES Non-Conformance Management Level 4

Management


Management
106
QA Engineer

The QA Engineer maintains and implements the Quality Management System (QMS) for the organisation.
He/She manages Quality Assurance and Quality Control (QA&QC) by conducting audits for quality system
conformance, and by liaising across departments to maintain good documentation control and management.
He conducts QA&QC-related training and communication sessions for staff and contributes to the
development of strategic quality improvement programmes for the organisation.
The QA Engineer conducts investigations into inconsistent quality processes and non-conformance and
recommends preventive actions to eliminate recurrences of such issues. He monitors product failure data
and performance trends, and initiates remedial actions with relevant departments, where necessary. In
addition, he actively identifies opportunities and prepares recommendations for continuous improvement in
quality, productivity and cost efficiency.
The QA Engineer is meticulous, thinks systematically and is able to work independently. He possesses good
organisation, problem-solving, interpersonal and communication skills.

Systems (EMS)
Manage Quality Assurance and • Conduct QA&QC-related training and communication sessions
• Conduct quality system conformance audits and initiate corrective actions
• Implement Quality Management Systems (QMS)
• Liaise across departments to maintain good documentation control and
management
• Maintain and support data collection methodologies for quality assurance
CRITICAL WORK and product and/or process improvements
FUNCTIONS AND
• Support the development of strategic quality improvement programmes
KEY TASKS
Manage non-conformance • Conduct investigations and compile information regarding inconsistent
quality processes and non-conformance issues
• Conduct root cause analyses and recommend preventive actions
• Monitor product failure data, performance trends and initiate remedial
actions with respective departments
Manage continuous • Identify quality assurance improvement opportunities and propose

improvement applications of new technologies and processes
• Prepare recommendations for quality and productivity improvements and
cost reduction opportunities
107
QA Engineer
Audit and Review Management Level 4 Sense Making Advanced
Continuing Professional Development Level 4 Leadership Intermediate

Management
Data and Statistical Analytics Level 3 Decision Making Intermediate

Implementation

Management
SKILLS AND
COMPETENCIES Materials Qualification Level 4


Management
108
Senior QA Engineer

The Senior QA Engineer manages Quality Assurance and Quality Control (QA&QC) by reviewing the
organisation’s Quality Management System (QMS) and making recommendations for improvement in quality
system conformance, documentation control and quality data collection methodologies. He/She supports the
development of strategic quality improvement programmes for the organisation.
The Senior QA Engineer leads investigations into inconsistent quality practices and non-conformance issues,
and manages remedial actions for product failure with relevant departments. He manages the continuous
improvement of the organisation’s QMS by researching and proposing the adoption of industry best practices
in QA&QC. He provides advice on quality matters for new product and application development to the
technical service and Research and Development (R&D) teams. In addition, he coaches and mentors the junior
staff in the QA&QC team.
The Senior QA Engineer leads a team of QA engineers. He is systematic, meticulous and organised, and
possesses excellent analytical, problem-solving, interpersonal and communication skills.

Systems (EMS)
Manage Quality Assurance and • Manage QA&QC-related training and communication sessions
• Review data collection methodologies for quality assurance and product
improvement
• Review documentation control and management and recommend
organisational level improvements
• Review Quality Management Systems (QMS)
• Supervise quality system conformance audits and recommend
organisational level improvements
• Support the development of strategic quality improvement programmes
CRITICAL WORK Manage non-conformance • Lead investigations and review compiled information regarding
FUNCTIONS AND inconsistent quality processes and non-conformance issues
KEY TASKS
• Review product failure data and performance trends, and manage
remedial actions with respective departments
• Review root cause analysis procedures and methods
Manage continuous • Advise technical service and Research and Development (R&D) teams on
improvement quality matters for new product development and applications
• Research and propose adoption of industry best practices for QA&QC
• Review recommendations for quality and productivity improvements and
cost reduction opportunities
• Validate quality assurance improvement proposals and applications of
new technologies and processes
109
Senior QA Engineer
Audit and Review Management Level 5 Communication Advanced
Continuing Professional Development Level 4 Problem Solving Advanced

Management
Continuous Improvement Management Level 4 Interpersonal Skills Advanced
Data and Statistical Analytics Level 4 Decision Making Intermediate

Implementation

Management
SKILLS AND Materials Qualification Level 4
COMPETENCIES

Management


Management
110
Technical Service, Application and
Product Development
JOB ROLES PAGE
Technical Service Engineer 113
Senior Technical Service Engineer 115
Application Chemist 117
Senior Application Chemist 119
Technical Service Manager 121
111
Applications Scientist
Allan Cher
Croda Singapore Pte Ltd
BE CREATIVE, STAY CURIOUS
Being surrounded by cosmetics and personal care the opportunity to take up the Singapore Polytechnic
products on a daily basis, Allan Cher was curious to course. Now that he has completed it, he is looking
find out what goes into these products. He wanted to forward to applying what he has learnt in product
know if there was a way to enhance the efficacies of formulation to his job.
everyday items such as shampoo or body wash. This
interest led him to take up the role as Applications With this acquired knowledge, Allan’s goal is to be a
Scientist in the Personal Care sector at Croda Technical Service Manager in the future. He believes
Singapore Pte Ltd. that the Career Pathways in Skills Framework can
help him and other professionals further their career
As part of the Product Validation and Claims goals. “We can use it to identify other job roles of the
Substantiation (PVCS) department, Allan is same level, should we plan for a lateral career move
responsible for designing and carrying out PVCS to broaden our skillsets and capabilities. On the other
laboratory experiments. He also works closely with hand, we can use it to plan for our vertical career
the sales and marketing teams to provide creative and progression pathway.”
innovative solutions to address consumers’ personal
care needs. He remains optimistic about the Energy and
Chemicals sector and encourages new entrants
While there is a misconception that laboratory work to join him. “The general outlook of the specialty
is monotonous, Allan believes there is more to it chemical industry is definitely promising in the
than following protocols blindly. “Challenge yourself upcoming years, as Asia plays a major role due to
to optimise or design new protocols by thinking its emerging economies. Furthermore, Singapore’s
creatively. Being an Applications Scientist, curiosity is strategic geographical location helps to attract
important. Dare to question standard protocols and many big players to set up their manufacturing and
optimise fixed processes. Run trials and back your research and development sites here,” Allan explains.
hypotheses with data,” he advises.
Allan makes it a point to challenge himself by “Challenge yourself to optimise

broadening his knowledge and increasing his
skills. When he heard about a Specialist Diploma in
or design new protocols by
Cosmetic Science from his colleagues, he grabbed thinking creatively.”
Technical Service Engineer

The Technical Service Engineer provides technical advice and consultation on products and their applications
to customers. This includes executing technical service, application and product development-related
projects with customers, troubleshooting issues on products reported by customers, and performing
modifications to products to suit customers’ requirements.
The Technical Service Engineer possesses a sound understanding of the organisation’s products in relation
to other products in the market, and supports the development of new products based on new technology
applications. He/She conducts product application-related presentations and training to external parties.
In addition, he conducts all work activities in compliance with Workplace Safety and Health (WSH) and
Environmental Management System (EMS) requirements.
The Technical Service Engineer is able to work independently in the laboratory and/or at the customers’ sites.
He collaborates closely with the application, Research and Development (R&D), and sales and marketing
teams. He is customer-oriented, a good team player, enjoys solving problems and possesses strong project
management, technical writing and presentation skills.

• Conduct activity-based risk assessments
Systems (EMS) • Implement the Management of Hazardous Chemicals Programme (MHCP)
Manage application and • Analyse properties and characteristics of existing products against other
product development products in the market
• Support the development of new products, based on new technology
applications
Manage technical services • Implement material and application tests to solve customer problems for
targeted industries
CRITICAL WORK
FUNCTIONS AND • Maintain up-to-date knowledge of market requirements and technical
KEY TASKS developments within the industry
• Perform technical modifications to current products according to
customers’ requirements
• Provide on-site technical support to customers
• Provide product application-related presentations and training to external
parties
• Support the execution of technical service, application and product
development-related projects with customers
• Troubleshoot technical issues in existing products reported by customers
Technical Service Engineer
Change Management Level 4 Communication Intermediate
Continuous Improvement Management Level 3 Sense Making Intermediate
Environmental Management System Level 3 Decision Making Intermediate

Implementation
Laboratory Data Reporting and Analysis Level 4 Problem Solving Intermediate

Management
Laboratory Operations Management Level 4 Service Orientation Intermediate
Product Design and Development Level 4
SKILLS AND Product Testing Management Level 4

COMPETENCIES Project Management Level 4
Strategic Service Excellence Management Level 4


Management
114
Senior Technical Service Engineer

The Senior Technical Service Engineer leads the implementation of technical support strategies and plans
for the organisation’s products and their applications to customers. This includes designing material and
application tests to solve customers’ problems for targeted industries, and managing the execution of
technical service, application and product development-related projects with customers. He/She also leads
the provision of product application-related presentations and training to external parties.
The Senior Technical Service Engineer reviews the properties and characteristics of the organisation’s
products against other products in the market, so as to explore new industrial applications with new or
existing customers. He supervises the development of new products and applications, based on new
technology applications. In addition, he coaches and mentors junior staff in the technical service team and is
responsible for managing the team’s performance to achieve organisational goals.
The Senior Technical Service Engineer leads a team and works in the laboratory and/or customers’ sites.
He collaborates closely with the application, Research and Development (R&D), and sales and marketing
teams. He has a strong focus on providing excellent customer service, enjoys solving problems, has strong
interpersonal skills, and possesses excellent project management and technical writing and presentation
skills.

• Ensure risk assessments are conducted and control measures are
implemented
Systems (EMS)
Manage application and • Review properties and characteristics of existing products against other
product development products in the market
• Supervise the development of new products, based on new technology
applications
Manage technical services • Design material and application tests to solve customer problems for
targeted industries
• Lead on-site technical support to customers
CRITICAL WORK
FUNCTIONS AND • Lead the provision of product application-related presentations and
KEY TASKS training to external parties
• Maintain up-to-date knowledge of market requirements and technical
developments within the industry
• Manage the execution of technical service, application and product
• Supervise technical modifications to the organisation’s current products
according to customers’ requirements
• Supervise troubleshooting activities for technical issues in existing
products reported by customers
115
Senior Technical Service Engineer
Continuous Improvement Management Level 4 Service Orientation Advanced
Environmental Management System Level 3 Sense Making Advanced

Implementation
Innovation Management Level 4 Decision Making Intermediate

Management

SKILLS AND
COMPETENCIES

Management


Management
116
Application Chemist

The Application Chemist performs technical work for product development, and develops innovative
application-specific solutions, in line with the organisation’s business objectives as well as market needs.
He/She documents notes for new product development, applications and formulations, for both internal and
external customers. He evaluates new applications and/or products, employing suitable test methods and
developing alternative or new methods, where necessary.
The Application Chemist supports the technical service team in troubleshooting technical issues reported by
customers. He also provides product application-related training to internal customers. He conducts activity-
based risk assessments and implements the Management of Hazardous Chemicals Programme (MHCP)
in the laboratory, in compliance with Workplace Safety and Health (WSH) and Environmental Management
System requirements.
The Application Chemist works in a team in the laboratory, and collaborates closely with the technical
service, Research and Development (R&D), and sales and marketing teams. He is a good team player and has
a creative and problem-solving mind-set. He can manage multiple projects effectively, and possesses strong
technical writing and presentation skills.

Manage application and • Apply customer-relevant protocols for claim validation and non-standard
product development methodologies
• Conduct technical work and projects for product development and
innovation
• Develop innovative application-specific solutions and new analytical
methods via technological know-how
• Document product development, formulation and application notes for
both internal and external customers
CRITICAL WORK
• Identify opportunities to expand existing product lines, based on
FUNCTIONS AND
assessments of customer and market needs
KEY TASKS
• Perform standard and customer-specific laboratory testing
• Review specific industry, regulatory and Intellectual Property (IP)
standards for compliance
Manage technical services • Provide product application-related training to internal customers

• Support the execution of technical service, application and product
• Support the technical service team in troubleshooting technical issues
reported by customers
117
Application Chemist
Change Management Level 4 Creative Thinking Intermediate
Continuing Professional Development Level 4 Lifelong Learning Intermediate

Management
Environmental Management System Level 3 Problem Solving Intermediate

Implementation

Management

SKILLS AND Product Design and Development Level 4
COMPETENCIES


Management
118
Senior Application Chemist

The Senior Application Chemist leads technical work and projects for product development and innovation,
and validates the development of application-specific solutions and new analytical methods, based on
technological know-how. He/She studies market trends and customer needs to assess the feasibility of
expanding existing product lines, in accordance with the organisation’s business needs.
The Senior Application Chemist supports the technical service team by managing the execution of technical
service, application and product development-related projects with customers. He also provides technical
expertise in troubleshooting technical issues reported by customers. In addition, he coaches and mentors
junior staff in the application team, and is responsible for managing the team’s performance to achieve
organisational goals.
The Senior Application Chemist leads a team in the laboratory, and collaborates closely with the technical
service, Research and Development (R&D), and sales and marketing teams. He is creative and enjoys solving
complex problems. He can manage multiple projects effectively, and possesses excellent technical writing
and presentation skills.

implemented
Systems (EMS)
Manage application and • Assess the feasibility of expanding existing product lines, based on
product development assessments of customer and market needs
• Lead technical work and projects for product development and innovation
• Maintain customer-relevant protocols for claim validation and non-
standard methodologies
• Review specific industry, regulatory and Intellectual Property (IP)
CRITICAL WORK standards for compliance
FUNCTIONS AND
• Review standard and customer-specific laboratory testing
KEY TASKS
• Review the documentation of product development, formulation and
application notes for both internal and external customers
• Validate the development of innovative application-specific solutions and
new analytical methods, based on technological know-how
Manage technical services • Lead product application-related training to internal customers

• Manage the execution of technical service, application and product
• Support the technical service team in troubleshooting technical issues
reported by customers
119
Senior Application Chemist
Continuing Professional Development Level 4 Sense Making Advanced

Management
Continuous Improvement Management Level 4 Creative Thinking Advanced
Data and Statistical Analytics Level 4 Computational Thinking Advanced
Environmental Management System Level 3 Service Orientation Intermediate

Implementation
Innovation Management Level 4

Management
SKILLS AND Product Design and Development Level 4

COMPETENCIES Product Testing Management Level 5

Management


Management
120
Technical Service Manager

The Technical Service Manager is accountable for managing the provision of technical services to customers
and business partners in a cost-effective and timely manner, to win and sustain projects as part of the
organisation’s customer strategy and to meet business objectives. He/She provides technical expertise in
troubleshooting technical issues in products reported by customers.
The Technical Service Manager has an acute understanding of market trends and other products in the
market. He formulates strategies to ensure the competitiveness of the organisation’s products in the market,
and drives the development of innovative products and targeted applications to exploit market opportunities
and meet customer needs. He profiles the organisation’s technical leadership and branding through research
and presentations at scientific and industry events and seminars. In addition, he coaches and mentors the
application and technical service teams and ensures that projects for technical service, application and
product development are appropriately resourced and prioritised to meet business goals.
The Technical Service Manager works closely with the Research and Development (R&D) and sales and
marketing teams, and establishes strong links with the external scientific community. He is committed to
delivering excellent service for the organisation, leads his department effectively to deliver projects, and
possesses excellent interpersonal, communication, and technical writing and presentation skills.
Administer Workplace • Endorse risk assessments for application and/or technical service-related
Safety and Health (WSH) and activities
• Ensure compliance with WSH and EMS systems at the department level
Systems (EMS)
Manage application and • Establish strong links with the external scientific community, including
product development academia, trade associations and professional bodies
• Formulate strategies for new and innovative product development
• Formulate strategies in reviewing existing products to ensure
competitiveness in the market
Manage technical services • Drive technical learning to ensure the organisation’s technical leadership
in the market
• Endorse the design of material and application tests to solve customers’
problems for targeted industries
CRITICAL WORK • Manage product application-related presentations and training to internal

FUNCTIONS AND and external customers
KEY TASKS • Manage technical modifications to current products according to
customers’ requirements
• Manage the provision of technical services to customers in a cost-effective
and timely manner
• Provide technical expertise in troubleshooting technical issues
• Secure long-term and sustainable projects with customers to meet
business goals

remote locations
121
Technical Service Manager
Budget Management Level 5 Interpersonal Skills Advanced
Business Continuity Management Level 5 Problem Solving Advanced
Business Networking Management Level 5 Service Orientation Advanced
Business Planning Management Level 5 Communication Advanced
Change Management Level 5 Leadership Advanced

Implementation

Management
SKILLS AND Organisational Analysis Management Level 5

COMPETENCIES

Management


Management
122
Research and Development
(R&D)
JOB ROLES PAGE
Research Technologist 124
Research and Development Chemist 126
Senior Research and Development Chemist 128
Research and Development Manager 130
Principal Chemist 133
Chief Chemist/Fellow 135
General Manager/Site Director/Vice President 137
123
Research Technologist

The Research Technologist supports Research and Development (R&D) by researching and compiling data
from various sources to support the development of research proposals. He/She assists in performing
technical laboratory-based studies, experiments, analyses and evaluations for R&D projects. In addition, he
documents and summarises experimental data for further review and interpretation by chemists.
The Research Technologist contributes to new product development by supporting the process development
and scale-up for new and improved products. He performs routine laboratory operations by performing
basic troubleshooting and maintenance of R&D laboratory equipment, and supports chemists with laboratory
activities as required. He complies with Workplace Safety and Health (WSH) and Environmental Management
System (EMS) requirements when conducting laboratory activities. In addition, he contributes to continuous
improvement initiatives and activities for the laboratory.
The Research Technologist works in a team in the laboratory. He is analytical, a good team player, able to
work independently, and possesses good communication and technical writing skills.

Systems (EMS) • Handle, store and transport hazardous substances and dangerous goods
• Maintain good housekeeping in the workplace
Perform laboratory operations • Assist in the documentation of Research and Development (R&D) work
records for both internal and external customers
• Document and summarise experimental data for review and interpretation
by chemists
• Perform basic troubleshooting and maintenance of R&D laboratory
CRITICAL WORK equipment in accordance with laboratory standards
FUNCTIONS AND
KEY TASKS • Support chemists with laboratory activities
Manage Research and • Assist in performing technical laboratory-based studies, experiments,

Development (R&D) analyses and evaluations for R&D projects
• Compile research data to support development of research proposals
• Support the design of experiments and tests according to market and
business needs
Manage new product • Assist in the co-creation of new products in collaboration with the
development technical service and application teams
• Support process development and scale-up for new and improved
products

Research Technologist
Environmental Management System Level 3 Computational Thinking Intermediate

Implementation
Laboratory Data Reporting and Analysis Level 3 Problem Solving Intermediate

Management
Laboratory Equipment Maintenance and Level 3 Digital Literacy Intermediate

Laboratory Operations Management Level 3 Sense Making Intermediate

SKILLS AND Procurement Management Level 2
COMPETENCIES


Management
Research and Development Chemist

The R&D Chemist performs complex technical laboratory-based studies, experiments, analyses and
evaluations for Research and Development (R&D) projects. He/She develops research objectives and
proposals for new product innovation and supports the execution of projects for new technology, materials or
ingredients.
The R&D Chemist supports the development of advanced solutions and formulations, in compliance with
Intellectual Property (IP) and patent rights, and determines new product specifications for production scale-
up. He documents R&D work for internal and external customers, and makes recommendations to improve
product research based on analyses of experimental data. In addition, he implements the Management of
Hazardous Chemicals Programme (MHCP) for the laboratory, in compliance with Workplace Safety and
Health (WSH) and Environmental Management System (EMS) requirements.
The R&D Chemist works in a team in the laboratory, and collaborates closely with the application and
technical service teams to co-create new products. He is a good team player and has a creative and problem-
solving mind-set. He is able to work independently, can manage multiple projects effectively, and possesses
strong technical writing and presentation skills.

Perform laboratory operations • Document Research and Development (R&D) work records for both
internal and external customers
• Interpret and analyse experimental data and recommend improvements
on product research
• Perform troubleshooting of R&D laboratory equipment in accordance with
laboratory standards
Manage Research and • Develop research objectives and proposals for new product innovations
Development (R&D)
• Maintain up-to-date knowledge of market requirements and scientific and
technological developments within the industry
• Perform complex technical laboratory-based studies, experiments,
CRITICAL WORK
analyses and evaluations for R&D projects
FUNCTIONS AND
KEY TASKS • Support innovation, new technology, materials or ingredients-related
research projects
• Support reviews on new technologies and research techniques and
integrate with R&D-based projects
• Support the design of experiments and tests according to market and
business needs
Manage new product • Co-create new products in collaboration with technical service and
development application teams
• Determine new product specifications for production scale-up
• Develop Intellectual Property (IP) and patents of new products for
business objectives
• Identify process development and scale-up for new and improved products
• Support the development of advanced solutions and formulations with
compliance to IP and patent rights
126
Research and Development Chemist
Applied Research and Development Level 4 Creative Thinking Intermediate

Management
Change Management Level 4 Lifelong Learning Intermediate
Continuing Professional Development Level 4 Communication Intermediate

Management
Data and Statistical Analytics Level 3 Leadership Intermediate

Implementation

Management

SKILLS AND
COMPETENCIES Laboratory Operations Management Level 4


Management
127
Senior Research and Development Chemist

The Senior R&D Chemist supervises the Research and Development (R&D) team and provides scientific
and technical guidance on their projects, which includes the effective planning of project milestones and
deliverables. He/She develops research objectives and proposals for new product innovation and designs
experiments according to market and business needs.
The Senior R&D Chemist manages new product development by evaluating new product specifications for
production scale-up, validating process development and scale-ups for new and improved products, and
developing Intellectual Property (IP) and patents of new products for business objectives. He coaches and
mentors the junior staff in the team and is responsible for managing the team’s performance to achieve
organisational goals.
The Senior R&D Chemist leads a team in the laboratory, and collaborates closely with the application and
technical service teams to co-create new products. He is goal-oriented, creative and enjoys solving complex
problems. He can manage multiple projects effectively, and possesses excellent technical writing and
presentation skills.

implemented
Systems (EMS)
Perform laboratory operations • Manage the troubleshooting and maintenance of Research and
Development (R&D) laboratory equipment in accordance with laboratory
standards
• Review experimental data and provide recommendations on product
research improvements
• Review the documentation of R&D work records for both internal and
external customers
Manage Research and • Design experiments and tests according to market and business needs
Development (R&D)
• Develop new technologies and research techniques and integrate into
R&D-based projects
CRITICAL WORK
FUNCTIONS AND • Develop research objectives and proposals for new product innovation
KEY TASKS • Maintain up-to-date knowledge of market requirements and scientific and
technological developments within the industry
• Manage innovation, new technology, materials or ingredients-related
research projects
• Provide scientific and technical guidance and supervision to the R&D team
on their projects
• Review complex technical laboratory-based studies, experiments,
analyses and evaluations for R&D projects
Manage new product • Develop advanced solutions and formulations with compliance to
development Intellectual Property (IP) and patent rights
• Develop IP and patents of new products for business objectives
• Evaluate product specifications for production scale-up
• Lead the co-creation of new products in collaboration with technical
service and application teams
• Validate process development and scale-ups for new and improved
products
128
Senior Research and Development Chemist
CRITICAL WORK Administer staff and • Adopt technologies to support virtual collaboration in remote locations
FUNCTIONS AND organisational development
KEY TASKS
Applied Research and Development Level 5 Creative Thinking Advanced

Management
Business Networking Management Level 5 Sense Making Advanced
Continuing Professional Development Level 4 Computational Thinking Advanced

Management

Implementation

Management

SKILLS AND Laboratory Operations Management Level 5

COMPETENCIES

Management


Management
129
Research and Development Manager

The R&D Manager directs strategic Research and Development (R&D) programmes for the organisation, and
drives the development of innovative new products, to generate and maintain commercially viable product
lines and meet agreed business objectives. He/She drives technical learning to ensure the organisation’s
scientific and technical leadership in the market, and ensures that research undertaken upholds the highest
scientific standards.
The R&D Manager manages new product development by liaising with relevant departments to bring
new and innovated products from bench-top to scale-up and commercialisation phases. He endorses
recommendations for product research improvements. In addition, he coaches and mentors R&D department
personnel and ensures that R&D projects are appropriately resourced and prioritised to meet business goals.
The R&D Manager works closely with the application, technical service and sales and marketing teams. He
establishes strong links with the external scientific community, research institutions and potential business
partners to explore possible collaborations for the co-creation of products or research. He is able to lead
his team effectively and possesses excellent interpersonal, communication, and technical writing and
presentation skills.
Administer Workplace • Endorse risk assessments for Research and Development (R&D)-related
Safety and Health (WSH) and activities
• Ensure compliance with WSH and EMS systems at the department level
Systems (EMS)
Perform laboratory operations • Endorse recommendations on product research improvements
Manage Research and • Align R&D direction and strategies with the organisation’s business
Development (R&D) objectives and customers’ needs
• Conduct technical and financial assessments on R&D projects
• Drive technical learning to ensure the organisation’s scientific and
technical leadership in the market
• Endorse research proposals for new product innovations internally, and in
CRITICAL WORK collaboration with external partners
FUNCTIONS AND
• Establish strong links with the external scientific community, including
KEY TASKS
academia, trade associations and professional bodies
• Lead innovation, new technology, materials or ingredients-related
research projects
• Lead scientific and technical guidance and supervision to research teams
on their projects
• Provide wide-ranging, independent technical input and direction to R&D
projects
• Validate the design of experiments and tests, according to market and
business needs
Manage new product • Liaise with relevant departments to bring new and innovated products
development from bench-top to scale-up and commercialisation phases
• Manage Intellectual Property (IP) and patents for the commercialisation of
new products
130

CRITICAL WORK
FUNCTIONS AND • Contribute to business continuity planning, implementation and execution
KEY TASKS • Drive departmental performance to achieve organisational goals
remote locations
Applied Research and Development Level 6 Leadership Advanced

Management
Budget Management Level 5 Communication Advanced
Business Continuity Management Level 5 Creative Thinking Advanced
Business Networking Management Level 5 Lifelong Learning Advanced
Business Planning Management Level 5 Global Mindset Advanced
SKILLS AND Change Management Level 5

COMPETENCIES
Management

Implementation

Management
131


SKILLS AND
COMPETENCIES Staff Development Management Level 5


Management


Management
132
Principal Chemist

The Principal Chemist acts as a technical advisor, providing problem-solving consultation and technical
expertise in quality control, applications, scientific research and new product development. He/She designs
complex experiments in the laboratory, based on requirements of the industry, customers, and/or his
field of specialisation. He provides technical expertise to support laboratory operations by leading the
troubleshooting of existing chemical validations and preparations, and develops new methods when required.
The Principal Chemist leads applied research projects to drive chemical product innovation, and ensures
that research undertaken upholds the highest scientific standards. He prepares applied research papers
and presents them at scientific and industry events and conferences. He provides technical expertise for
the development of the laboratory’s Management of Hazardous Chemicals Programme (MHCP). At the
organisational level, he is responsible for translating continuous improvement strategies into actionable
plans for the respective laboratory functional departments, and for driving the development of technical
capabilities for the laboratory teams.
The Principal Chemist is a key resource person who advises senior management and laboratory functional
departments on chemistry and scientific methodologies. He maintains and builds strong relationships with
the external scientific community. He is highly analytical, enjoys solving complex problems, and is able to
lead others effectively. He is expected to possess strong project management, transdisciplinary thinking and
decision-making skills.
• Provide technical expertise for the development of the Management of
Hazardous Chemicals Programme (MHCP)
Systems (EMS)
Provide technical support to • Design and conduct complex experiments and analyses in the laboratory,
laboratory operations based on industry, customer or field of specialisation requirements
• Lead the identification, development and deployment of new analytical
technologies to support product and process development
• Lead the troubleshooting of existing chemicals validations and
preparations, and develop new validation methods if required
• Prepare application development reports for presentation to internal and
external customers
• Provide technical evaluations for the procurement of advanced laboratory
CRITICAL WORK equipment
FUNCTIONS AND
KEY TASKS Manage applied research • Act as a liaison to evaluate market potential and external technologies for
applied research
• Conduct applied research studies on performance modelling, product and
process characterisation and analyses
• Lead applied research projects to drive chemical product innovation
• Represent the organisation at scientific forums and present applied
research papers
Administer staff and • Build in-house technical capabilities for laboratory teams
remote locations
• Recommend new and emerging technologies for laboratory and applied
research management
133
Principal Chemist
Analytical Method Validation Level 5 Leadership Advanced
Applied Research and Development Level 5 Computational Thinking Advanced

Management
Business Networking Management Level 5 Transdisciplinary Thinking Advanced
Change Management Level 5 Global Mindset Advanced
Continuing Professional Development Level 5 Communication Advanced

Management

Implementation
SKILLS AND Innovation Management Level 5

COMPETENCIES
Management

134
Chief Chemist/Fellow

The Chief Chemist/Fellow is responsible for the strategic planning and design of complex laboratory solutions
for the industry, professional and technical societies, government and other organisations. He/She is the
organisation’s technical expert on chemistry and scientific matters, who advises senior management and
business partners on advanced technologies and methodologies for applied research, in accordance with
applicable government regulations and manufacturing processes.
The Chief Chemist/Fellow formulates the direction and strategy in applied research to exploit market
potential and industry trends, so as to maintain and improve the organisation’s competitive position in the
market. He represents the organisation in Research and Development (R&D) consortiums for open innovation
within the industry, and profiles the organisation’s scientific and technical leadership at scientific and industry
events and conferences. At the organisational level, he designs the organisation’s technology roadmap
and drives continuous improvement strategies. In addition, he leverages on deep technical expertise and
industry experience to develop technical capabilities for the laboratory teams and domain expertise for the
organisation.
The Chief Chemist/Fellow maintains and builds strong links with the external scientific community, research
institutions and business partners to explore business or collaborative research opportunities. He is a
strategic and creative thinker, demonstrates exceptional problem-solving and communication skills, and
networks effectively.
Administer Workplace • Drive compliance with WSH and EMS systems at the organisational level
Systems (EMS)
Provide technical support to • Advise senior management and business partners on advanced
laboratory operations technologies and methodologies in applied research
• Endorse the design and conduct of complex experiments and analyses
in the laboratory, based on industry, customer or field of specialisation
requirements
• Lead the identification, development and deployment of new analytical
technologies to support product and process development
CRITICAL WORK
FUNCTIONS AND • Manage the planning and design of complex laboratory solutions for the
KEY TASKS industry, professional and technical societies, government and other
organisations
Manage applied research • Endorse scientific techniques and procedures for product design and
innovation
• Explore technical collaboration opportunities with industry partners and
research institutions for product development and innovation
• Formulate direction and strategies in applied research to exploit market
potential and industry trends
• Represent the organisation at scientific forums and present applied
research papers
• Represent the organisation in Research and Development (R&D)
consortiums across the value chain for open innovation within the industry
135
Chief Chemist/Fellow
Administer staff and • Build in-house technical capabilities for laboratory teams
• Design the organisation’s technology roadmap through analyses of market
CRITICAL WORK
trends and external drivers
FUNCTIONS AND
KEY TASKS • Drive continuous improvement strategies at the organisational level
remote locations
and behaviour
Applied Research and Development Level 6 Leadership Advanced

Management

Management
Continuous Improvement Management Level 6 Global Mindset Advanced

Implementation
SKILLS AND
COMPETENCIES Innovation Management Level 6

Management

136
General Manager/Site Director/Vice President

The General Manager/Site Director/Vice President establishes the overall strategy and direction of the
organisation with a view of growing its business and driving its competitiveness in a globalised environment.
He/She ensures the strategic alignment of business plans with the organisation’s vision, mission and
business objectives. He directs compliance and corporate governance, ensuring that the organisation stays
abreast of changes in regulatory and legislative requirements, and advocates a safe workplace culture across
the organisation.
The General Manager/Site Director/Vice President oversees all manufacturing operations and provides
leadership to department managers to ensure that departmental deliverables are achieved in a timely and
cost-effective manner. He drives the continuous improvement of site operations through innovation, safety,
productivity and efficiency initiatives. He builds strong networks with diverse stakeholders with a view of
advancing the organisation’s interests. In addition, he drives organisational capability development and
succession planning to ensure a competent workforce and continuous talent pipeline.
The General Manager/Site Director/Vice President is a calculated risk-taker and strategic thinker with
excellent business acumen. He is decisive, results-driven and demonstrates exceptional leadership and
communication abilities.
Direct compliance and • Advocate a safe workplace culture across the organisation
corporate governance
• Drive compliance with the organisation’s corporate governance standards
• Endorse the organisation’s Major Hazard Installation (MHI) Safety Case
• Endorse the organisation’s quality, Workplace Safety and Health (WSH)
and Environmental Management System (EMS) policies
• Ensure organisational compliance to regulatory requirements and
legislation, and keep abreast of changes in compliance requirements
• Establish and maintain the organisation’s brand reputation
Establish strategy and • Establish business performance indicators and measurement standards
direction
• Establish the organisation’s vision, objectives and strategy
• Lead business planning and strategic alignment with the organisation’s
CRITICAL WORK business objectives
FUNCTIONS AND
KEY TASKS • Lead strategic resource planning and management to optimise
organisational capacity and capability
• Steer the implementation of the organisation’s business strategies
Lead manufacturing • Control capital and operational budgets

operations
• Drive continuous improvement through innovation, safety, productivity and
efficiency initiatives
• Drive the development of new and innovative products to improve
customer value proposition
• Ensure the delivery of the organisation’s business and annual production
plans and schedules
• Recommend changes in production objectives, according to market
conditions
• Set strategic objectives for plant maintenance and asset integrity
management systems
137
General Manager/Site Director/Vice President
Drive business and • Build business and professional networks

• Drive organisational succession planning, capability and talent development
CRITICAL WORK • Drive the formulation of technology strategies and roadmaps

FUNCTIONS AND • Empower the senior management team to make decisions and ensure their
KEY TASKS accountability in achieving departmental performance targets
and behaviour
• Synergise crisis management and business continuity plans to mitigate
business impact during disruptive events
Business Continuity Management Level 6 Global Mindset Advanced
Business Networking Management Level 6 Developing People Advanced
Business Planning Management Level 6 Managing Diversity Advanced

Implementation

Implementation

SKILLS AND
COMPETENCIES Learning and Development Framework Level 6
Management

Implementation

Management

Application


138
Goh Swee Chen
Chairperson
Shell Companies in Singapore
EMPOWERING OTHERS TO MAKE A DIFFERENCE
A leader in the Energy and Chemicals sector, Goh Swee Chen knows first-hand how challenging it
Swee Chen believes that the key to a successful can be to make a career switch - she was running
company is the empowerment of its people. Swee infocomm technology (ICT) teams and operations
Chen has been in Shell Companies in Singapore prior to transitioning to run Shell’s lubricants and
for more than a decade, and the Chairman since commercial fuels businesses for Asia Pacific/Middle
2014. Spending a large part of her career leading East in 2011. “It was uncomfortable at first; 80%
multinational teams across the world, she of the content of the role was new to me. I had to
understands the importance of equipping employees develop new skill sets, and re-establish a network
with skills. of stakeholders. What I noticed is those who have
progressed fast in their careers are those who are
She says that while companies generally put a lot willing to test themselves and try new things. Push
of focus on higher-level talent, there needs to be an the boundaries of comfort by picking up and learning
emphasis on employees that are critical to its on-the- new skills,” Swee Chen says.
ground operations. “In order to sustain our business,
people play a very important part. We want the sector Swee Chen also emphasises on the wide range
to be an attractive choice, for those contemplating of career opportunities offered in the Energy and
their career choices. When I first came into the role Chemicals sector, where the Skills Framework is
as Chairman, my team and I asked – how do we make able to provide an overview of the sector, as well as
Shell relevant to Singapore, and how do we make a reference point to calibrate job groups, skills and
Singapore relevant to Shell?” Those questions led competencies for her company. She looks forward
Swee Chen and her team to focus on developing the to having more people joining the sector in the near
skill sets of employees in critical technical operations, future. “This is a sector that matters. It powers
specifically in manufacturing and maritime. human progress. It does not just power mobility, its
energy and chemicals solutions are essential for day-
She also sees the value in programmes offered by to-day living,” she concludes.
SkillsFuture Singapore such as SkillsFuture Earn and
Learn which allows students to study while training
on-the-job to gain relevant hands-on experience. “Push the boundaries of
With technological advancements, she also explains
that those in the sector need to be open to life-long
comfort to pick up new things
learning to maintain relevancy in a landscape that is and learn new skills.”
constantly evolving.
139
Overview of Technical Skills
and Competencies
Technical Skills and Competencies (TSCs)
Proficiency Levels
TSC Category TSC Title TSC Description
1 2 3 4 5 6
Business and Budget Management Manage budget and finance systems and processes for
Organisational tracking of budget utilisation to ensure efficient and effective
Management use of budgets
Business Continuity Develop Business Continuity Plans (BCPs) by executing

Management business impact analyses, enterprise threat and risk analyses,
impact scenario evaluations, recovery requirements and
solution implementation in the organisation
Business Establish mutually beneficial relationships with business

Networking partners and stakeholders including technical experts,
Management industry associations, potential clients and customers
Business Planning Develop business plans by analysing growth opportunities,

Management evaluating the business environment and upkeeping
sustainable competitive advantages
Change Implement organisational changes smoothly as well as

Management manage reactions to ensure seamless transitions during
changes
Continuous Apply continuous improvement processes to optimise

Improvement operating costs, task efficiency and effectiveness in
Management production, services and processes
Organisational Evaluate factors that can affect the organisation’s

Analysis performance as well as strategically assess the organisation’s
Management own resources and potential
Organisational Implement resource management plans which include

Resource defining the organisation’s resource requirements, functional
Management roles, job role descriptions, reporting lines, accountabilities
and responsibilities
Procurement Manage the ordering, receipt, review and approval of items

Management from suppliers to meet business goals
Project Management Plan, execute, track and govern projects, which include
allocating and managing people resources, time, and budgets,
as well as stakeholder engagement and problem resolution
Staff Management Apply the organisation’s human resources policies,

procedures and standards to effectively manage staff under
the direct control of the position holder, ranging from
coordination to directing people and teams
Strategic Service Establish strategies and operating principles to consistently

Excellence meet and manage clients’ expectations so as to support
Management business requirements
Strategy Develop and implement organisational strategic plans and

Development and provide direction to the organisation
Implementation
Management
Technical Deliver effective and engaging presentations for a variety of

Presentation audiences
Technical Report Produce reports with specific information and evidence

Writing presented in a clear and structured format
Third Party Manage third parties such as contractors, suppliers and

Management vendors to ensure control of work and compliance is in full
alignment with the organisation’s policies and standards
140
and Competencies
Proficiency Levels
1 2 3 4 5 6
Data Analytics Data Analytics Integrate the use of data analytics within the manufacturing
System Design environment for identification of bottlenecks and opportunities
for process improvement
Data and Statistical Interpret and analyse data using statistical techniques to
Analytics uncover trends and patterns to locate and define new process
improvement opportunities
Discipline Electrical Manage the design, technical specification, selection,

Engineering Engineering modification and troubleshooting of electrical engineering
Specialisation Management equipment and systems in process plants
Electrical Field Interpret and apply routine and non-routine electrical field
Maintenance maintenance and inspection work instructions and regimes
Management to ensure optimal availability and reliability of electrical
equipment and control systems in process plants
Inspection Manage fixed equipment and piping inspection schemes,

Engineering materials selection, construction, corrosion control, condition
Management and fitness-for-service through on-stream, risk-based
monitoring programmes and downtime inspections, to provide
inspection engineering technical support to maintenance,
engineering design and project teams
Instrumentation Manage the technical design, selection, specification,

and Control Design modification and troubleshooting of instrumentation and
Engineering control systems in process plants to provide instrumentation
Management and control engineering design and support to production,
maintenance and project teams
Instrumentation Perform routine and non-routine instrumentation field

and Control Field maintenance and inspection work to ensure optimal
Maintenance availability and reliability of instrumentation and control
Management devices and systems in process plants
Instrumentation Interpret and implement maintenance regimes, processes and

and Control System procedures for programming, configuration and maintenance
Maintenance of control systems to ensure optimal availability and reliability
Management of process plant and equipment
Mechanical Field Perform routine and non-routine mechanical field

Maintenance maintenance work to ensure optimal availability and reliability
Management of mechanical rotating and static equipment in process plants
Mechanical Manage the design, technical specification, selection,

Rotating Equipment modification and troubleshooting of mechanical rotating
Engineering equipment, structures and systems to provide mechanical
Management engineering discipline support to production, maintenance and
project teams
Mechanical Manage the design, technical specification, selection,

Static Equipment modification and troubleshooting of mechanical static
Engineering equipment, structures and systems to provide mechanical
Management engineering discipline support to production, maintenance and
project teams
Process Analyser Interpret and implement maintenance regimes, processes and

Maintenance procedures for maintenance and configuration and inspection
Management of process analysers to ensure their optimal availability and
reliability
141
and Competencies
Proficiency Levels
1 2 3 4 5 6
Discipline Reliability Manage life cycle costing, root cause failure analyses,
Engineering Engineering reliability modelling and assessments, fit-for-purpose
Specialisation Management analyses and failure patterns of plant and equipment to
provide reliability engineering technical support to production,
maintenance and project teams
Discipline Engineering Design and implement appropriate safety and safeguarding

Engineering Safety Standards engineering solutions standards in accordance with legislative
Support Interpretation requirements and industry best practices
Management
Engineering Support Provide discipline engineering technical support and expertise
Management in technical specifications, modifications, asset integrity and
troubleshooting of engineering equipment and systems, to
production, maintenance and project teams
Equipment and Develop and evaluate discipline-specific engineering

System Value equipment and systems to continuously improve process
Engineering plant performance within manufacturers’ safe operating
Management parameters and limits
Technology Road Plan short-term and long-term goals for the implementation
Mapping of new and emerging process plant and equipment
technologies, to continuously improve plant performance and
to make capital out of future market needs
Emergency Crisis Management Establish and implement crisis management frameworks

Response and procedures to deal with disruptive or unexpected
and Crisis crisis situations that threaten to harm the organisation, its
Management stakeholders or the public
Emergency Develop and maintain the Emergency Response and Crisis

Response and Management (ERCM) framework in accordance with legislative
Crisis Management and organisational requirements, comprising policies,
Development and standards and procedures
Implementation
Emergency Respond to emergencies by executing emergency response

Response plans and procedures to mitigate the impact of emergency
Management incidents
Engineering Commissioning Manage the commissioning, start-up, and operationalisation of

Design and and Start-Up new or modified process plants and equipment
Project Management
Management
Engineering Manage changes made to process plants, equipment and
Management of systems to ensure possible hazards and implications
Change to process safety, production and quality are taken into
consideration, and such changes are traceable, documented
and evaluated
Engineering Project Manage engineering projects and coordinate with project

Management teams and stakeholders to achieve project outcomes and
objectives
Engineering, Manage engineering design, procurement and construction for

Procurement new process plants and/or plant expansion projects
and Construction
Management
Front-End Manage Front-End Engineering and Design (FEED) for process

Engineering Design plant and equipment
Management
142
and Competencies
Proficiency Levels
1 2 3 4 5 6
Health, Environmental Develop Environmental Management System (EMS)

Safety and Management frameworks and implement procedures and practices to
Environment System Framework ensure compliance with legal and organisational requirements
Management Development and as well as commitment to environment protection
Implementation
Incident Apply a systematic and objective approach in workplace

Investigation incident and accident investigations which include responding,
Management reporting, gathering data and information, root cause
analyses, implementation and review of corrective and
preventive measures, to prevent recurrence of incidents and
accidents
Safe System of Work Develop Safe System of Work (SSoW) frameworks and
Development and implement practices to ensure a safe and reliable environment
Implementation for operations, maintenance and contracting activities
Workplace Safety Develop Workplace Safety and Health (WSH) frameworks and
and Health implement procedures and practices to ensure a safe and
Framework reliable workplace environment
Development and
Implementation
Workplace Safety Implement a systematic approach for hazard identification and

and Health Hazard risk assessment to effectively eliminate or reduce risks
Identification
and Risk Control
Management
Laboratory Laboratory Manage laboratory data for reporting and analysis purposes,
Management Data Reporting ranging from collation, record, access and retrieval from the
and Analysis laboratory information management systems (LIMS)
Management
Laboratory Maintain laboratory equipment to ensure maximum availability

Equipment of equipment and accuracy of measurements based on the
Maintenance organisation’s standards and vendors’ operating, maintenance
and Calibration and calibration instructions
Management
Laboratory Manage laboratory operational activities including all analyses,

Operations work planning, scheduling, testing and validation required to
Management meet internal and external customer requirements
Sample Manage samples in solid, liquid and gas phases, from

Management preparation, sampling, labelling, transportation, storage to
disposal in compliance with regulatory and organisational
requirements
Technical Services Manage technical service support to deliver innovative

Management technical solutions and industry applications of products to
customers and markets
143
and Competencies
Proficiency Levels
1 2 3 4 5 6
Learning and Continuing Facilitate the implementation of continuing professional

Development Professional development plans within the organisation to extend, update
Management Development and maintain the technical competences of professionals
Management
Learning and Develop and apply a learning and development framework

Development to manage competency and capability development for the
Framework organisation
Management
Staff Development Manage staff capabilities and competency-based development

Management through learning and development activities to build a skilled
workforce
Trainer and Develop and apply trainer and assessor development plans
Assessor to ensure high quality of workplace learning and assessment
Development programmes are in place
Management
Training, Coaching Deliver competency-based on-the-job training, coaching and

and Assessment assessment in line with the processes and procedures of the
Management learning and development framework
Maintenance Asset Integrity Manage asset integrity of process plants and equipment
Management Management to ensure optimal availability, reliability and integrity of
Maintenance Develop and implement maintenance integrity and reliability

Integrity and frameworks to ensure availability and reliability of process
Reliability plants and equipment
Framework
Development and
Implementation
Maintenance Develop and execute maintenance plans and schedules to

Planning and optimise plant availability and reliability
Scheduling
Plant Turnaround Develop and implement plant turnaround management plans

Management to achieve turnaround objectives in coordination with internal
and external stakeholders
Preventive Develop and implement preventive maintenance workflows,

Maintenance procedures and practices to optimise plant equipment
Management availability and reliability
Process Process Control Apply process control to monitor and optimise process plant
Engineering performance and quality of production output
Management
Process Manage process development for new or significantly altered
Development raw materials, catalysts or products including early stage
Management piloting, trial runs and full-scale production
Process Engineering Apply process design principles, engineering standards,

Design control and safety strategies for the development of new and
existing process plants
Process Optimise the production and efficiency of process plants

Optimisation through analysing and reviewing process unit, equipment and
plant performance
Yield Analysis Apply yield analysis processes and techniques to monitor and
drive process yield improvements
144
and Competencies
Proficiency Levels
1 2 3 4 5 6
Process Control Room Perform control room operations in order to monitor and
Operations Operations control process units and utilities in a safe and reliable
Management Management condition by using process control Distributed Control
Systems (DCSs)
Engineering Drawing Use engineering drawings including Process Flow Diagrams

Interpretation and (PFDs), Piping and Instrument Diagrams (P&IDs), process
Management equipment datasheets, vendor equipment engineering
drawings and/or layouts and equipment datasheets, to support
operations, maintenance and engineering activities
Feedstock and Perform feedstock and product transfer and blending for
Product Transfer continuous and/or batch processes to meet operational
Operations requirements
Management
Operations Perform operations reporting in accordance with the

Reporting Protocol organisation’s communication protocol, procedures and
Application systems
Process Equipment Prepare process plant and equipment so that they are
Preparation for decommissioned before and commissioned after mechanical
Mechanical Work work respectively in accordance with safe work practices
Process Operations Perform a structured approach in process operations

Troubleshooting troubleshooting by using appropriate tools, techniques and
engineering documents to identify and locate causes of
problems and correct them in a safe and reliable manner
Process Plant and Manage process plant and equipment performance to

Equipment Integrity safeguard and improve plant integrity and energy efficiency
Management
Process Unit and Operate, monitor and control process units and utilities in
Utilities Operations order to manage process operations and planning to meet
Management organisational business targets
Standard Operating Develop Standard Operating Procedures (SOPs) and

Procedure implement procedures to ensure that process operational
Development and tasks for all modes of plant operation are performed
Implementation correctly and consistently in accordance with regulatory and
organisational objectives
Process Safety Major Hazard Develop Major Hazard Installation (MHI) Safety Cases to
Management Installation Safety mitigate risks arising from major accident hazards, and
Case Management reduce risks to As Low As Reasonably Practicable (ALARP)
Process Safety Develop Process Safety Management (PSM) frameworks and

Management implement procedures and practices to ensure the integrity
Framework and reliability of safeguards and protection systems within
Development and process plant operations
Implementation
Safety Integrity Analyse and determine appropriate Safety Integrity Levels

Levels Management (SIL) for the selection of safety protection devices and
systems to ensure hardware and software meet SIL-rated
requirements
145
and Competencies
Proficiency Levels
1 2 3 4 5 6
Quality Analytical Method Verify analytical methods used to ensure accuracy, validity and
Assurance and Validation reliability
Quality Control
Management Audit and Review Manage audit and review processes and procedures including
Management planning, execution and reporting, to ensure compliance with
legal and Quality Management System (QMS) requirements
Materials Manage the quality of materials to ensure material

Qualification specifications conform to product requirements
Non-Conformance Develop and implement non-conformance procedures and

Management practices to ensure non-conformance materials and products
are identified and managed
Quality Assurance Establish and implement quality assurance (QA) parameters

Management and procedures to ensure compliance with the organisation’s
Quality Management System (QMS) requirements
Quality Control Establish and implement quality control (QC) systems and
Management procedures to ensure the quality of products meet desired
levels of standards and compliance at all stages
Research and Applied Research Manage applied Research and Development (R&D) projects
Development and Development and activities to innovate and develop new products and
Management Management processes
Innovation Integrate creativity and innovation into the design and

Management development of products and processes while ensuring
compliance and non-infringement of existing Intellectual
Property (IP) regulations and patents rights
Product Design and Manage new product design and development from Research
Development and Development (R&D), including initial product design
concepts, small batch piloting, market testing and evaluation
Product Testing Develop product testing protocols and procedures based

Management on product specifications to test and determine the full
characteristics of product profiles
Supply Chain Market Demand Manage feed supply for market demand and respond to feed
and Production and Feedstock shortfall, opportunity realisation for feed surplus and/or
Planning Management changes in customer demand
Management
Plant Economic Develop plant economic models for current operations, and
Modelling growth scenarios according to business plans, to forecast
optimal plant and economic configurations for supply and
demand
Production Planning Establish and implement strategic production planning and

and Scheduling scheduling to meet production targets and cycle time indices
Supply Chain Develop and maintain supply chain processes, comprising

Management feedstock, production, storage, and export, to ensure supply
and demand are managed in an integrated manner and in
full alignment with production availability, downtime, plant
turnarounds and market conditions
146
and Competencies
Proficiency Levels
1 2 3 4 5 6
Technology Internet of Things Integrate data from computing devices, equipment and
Application Management machines in a networked environment to provide specific
Management solutions
Robotic and Maintain robotic and automation systems to meet operation

Automation System requirements and propose strategies for improvements to the
Maintenance automation system’s performance
Robotic and Integrate robotic and automation technologies in

Automation manufacturing workflows, including process operations,
Technology maintenance, logistics and plant surveillance, to enhance
Application productivity and precision and reduce reliance on manual
tasks
147
and Competencies
General Description for Technical Skills and Competencies (TSCs)
Level Responsibility Autonomy Complexity Knowledge and Abilities

(Degree of (Degree of decision- (Degree of difficulty (Required to support work as described
supervision and making) of situations and under Resonsibility, Autonomy and
accountabiity) tasks) Complexity)
6 Accountable for Empowered to Complex • Synthesise knowledge issues in a field of

significant areas of chart direction and work and the interface between different
work, strategy or practices within fields, and create new forms of knowledge
overall satisfaction and outside of
work (including • Employ advanced skills, to solve critical
professional field/ problems and formulate new structures,
community), to and/or to redefine exisiting knowledge or
achieve/exceed work professional practice
results • Demonstrate exemplary ability to
innovate, and formulate new ideas and
structures
5 Accountable for Provide leadership Complex • Evaluate factual and advanced conceptual
achieving assigned to achieve desired knowledge within a field of work, involving
objectives, decisions work results; Manage critical understanding of theories and
made by self and resources, set principles
others milestones and drive
work • Select and apply an advanced range
of cognitive and technical skills,
demonstrating mastery and innovation,
to devise solutions to solve complex and
unpredictable problems in a specialised
field of work
• Manage and drive complex work activities
4 Work under broad Exercise judgement; Less routine • Evaluate and develop factual and
direction adapt and influence conceptual knowledge within a field of
to achieve work work
Hold accountability performance
for performances of • Select and apply a range of cognitive and
self and others technical skills to solve non-routine/
abstract problems
• Manage work activities which may be
unpredictable
• Facilitate the implementation of innovation
3 Work under broad Use discretion in Less routine • Apply relevant procedural and conceptual
direction identifying and knowledge and skills to perform
responding to issues, differentiated work activities and manage
May hold some work with others and changes
accountability for contribute to work
performance of performance • Able to collaborate with others to identify
others, in addition value-adding opportunities
to self
2 Work with some Use limited discretion Routine • Understand and apply factual and
supervision in resolving issues procedural knowledge in a field of work
or enquiries. Work
Accountable for a without frequently • Apply basic cognitive and technical skills
broader set of tasks looking to other for to carry out defined tasks and to solve
assigned guidance routine problems using simple procedures
and tools
• Present ideas and improve work
1 Work under direct Minimal discretion Routine • Recall factual and procedural knowledge
supervision assigned required. Expected to
seek guidance • Apply basic skills to carry out defined tasks
Accountable for tasks • Identify opportunities for minor
adjustments to work tasks
148
Overview of Generic Skills
and Competencies
Generic Skills and Competencies (GSCs)
Proficiency Levels
GSC GSC Description
Basic Intermediate Advanced
Communication Convey and exchange Communicate Articulate and discuss Negotiate with others
thoughts, ideas information with others ideas and persuade to address issues
and information to respond to general others to achieve and achieve mutual
effectively through inquiries and to obtain common outcomes. consensus.
various mediums and specific information.
approaches.
Computational Develop and use Use computational Modify existing Develop and create
Thinking computational models, models, tools and computational models, computational models,
tools and techniques techniques to identify tools and techniques tools and techniques to
to interpret and patterns in a problem to develop different implement new solutions
understand data, solve and develop a solution. solutions. and apply to other
problems and guide problems.
decision-making.
Creative Thinking Adopt a fresh Connect ideas or Connect or combine Create original
perspective to combine information from related ideas or information applications or ideas to
ideas or information fields or applications to from unrelated fields or reveal new possibilities
in new ways and make address an immediate applications to generate and reshape goals
connections between issue. multiple ideas to bring through high level
seemingly unrelated about a specific outcome. of innovativeness.
fields to create new
ideas and applications.
Decision Making Choose a course of Make decisions of simple Make decisions in a Make decisions in a
action from various or routine nature to complex setting to volatile and ambiguous
alternatives using a achieve intended goals achieve intended goals setting using a
reasoned process to using given information using a structured structured process
achieve intended goals. and guidelines. process and multiple and limited sources of
sources of available available information to
information. achieve intended goals.
Developing Help others to learn Use demonstration Provide coaching to Provide mentorship
People and develop their and explanation to others to develop their to help others in their
capabilities to enhance teach a familiar task skills and knowledge professional and
their performance and to inexperienced co- on their jobs to enhance personal development
achieve personal or workers. performance. to improve performance
professional goals. and further their
careers.
Digital Literacy Use ICT tools, Perform basic functions Use available software Use available software
equipment and using software features to create features to enhance
software to create, programmes pertaining and edit documents, documents, analyse
evaluate and share to computer operating customise templates and manipulate data,
information digitally systems and file and reports and evaluate and use ICT to organise,
with others. management, and search online information. share and communicate
online information. information clearly and
coherently.
Global Mindset Awareness of diversity Demonstrate Develop global networks Build the organisation’s
across global cultures understanding of and manage virtual capabilities to compete
and markets. Seek global challenges and relationships while in a global environment.
opportunities to adopt opportunities and how to balancing both local and Manage tension
successful practices transfer best practices global perspectives. between corporate
and ideas. across cultures. Respect Adopt a local and global requirements, global and
cultural differences perspective when cultural differences.
and needs of a diverse making decisions.
workforce.
149
and Competencies
Proficiency Levels
GSC GSC Description
Interpersonal Manage relationships Recognise own Detect and decipher Influence, guide and
Skills efficiently and internal feelings and emotions of others to handle others’ emotions
communicate with emotional states to manage interpersonal to build instrumental
others effectively manage interpersonal relationships in social relationships and
to achieve mutual relationships in social situations. manage conflicts and
consensus and situations. disagreements.
outcomes.
Leadership Lead others to achieve Demonstrate Lead by example at Lead by example at

objectives in the professionalism to set team level. Encourage organisational level.
most effective way. a good example at peer and guide others to Inspire, motivate
Provide an inclusive level. Support others adopt a point of view, and guide others to
workplace that through own initiative make changes or take adopt a point of view,
cultivates workplace and enthuse others action. Provide a team make changes or take
relationships and through own positive environment that action. Cultivate an
teamwork, and foster and energetic approach. facilitates relationships open, cooperative
the development of building, teamwork and collaborative
others. and the development of learning culture for the
others. organisation.
Lifelong Seek out opportunities Organise and manage Engage in collaborative Conduct self-reflective
Learning to enhance one’s own learning by setting learning by discussing practices to review one’s
knowledge and skills. learning targets. Identify one’s learning with learning to facilitate
Access and acquire learning approaches to others and soliciting continual growth
new knowledge and achieve work or career feedback to continually in one’s career or
skills actively for goals. improve oneself. profession.
continual learning.
Managing Work well with people Demonstrate sensitivity Build relationships Manage conflicts arising
Diversity from different ethnic, to the cultural with different ethnic from different ethnic
social, cultural characteristics, values, or cultural groups by or cultural groups and
and educational beliefs, and behaviors engaging in cross- work effectively in
backgrounds and of another ethnic or cultural cooperative cross-cultural settings.
understand the cultural group. projects.
concerns and interests
of diverse work
groups.
Problem Solving Generate feasible and Identify easily Identify less perceivable Anticipate potential
efficient solutions to perceivable problems problems and use problems beyond the
solve problems and and follow given problem solving tools and current scope and
capitalise on new guidelines and techniques to solve the apply higher order
opportunities. procedures to solve the problems. problem solving tools
problems. and techniques to
turn problems into
opportunities.
Resource Efficient and effective Use resources to ensure Deepen insights into the Establish strategies
Management deployment and optimum and efficient planning, allocation and for the allocation
allocation of resources use of resources. deployment of resources and deployment of
when and where they to anticipate needs. resources efficiently and
are needed. Include Plan the allocation effectively.
planning, allocating and deployment of
and scheduling of resources efficiently and
resources to tasks, effectively.
which typically include
manpower, machines,
money and materials.
150
and Competencies
Proficiency Levels
GSC GSC Description
Sense Making Organise and analyse Identify relationships Interpret data to Analyse data
data and information and linkages within uncover patterns and relationships, patterns
accurately to identify different components trends between various and trends to gain
relationships and of data. sources of data. important insights
detect patterns and and make informed
trends to gain insights decisions.
for decision-making.
Service Commit to exceeding Exceed customer Anticipate customer Model, lead, train and
Orientation both internal and needs and expectations needs and expectations motivate staff with a
external customers’ and handle service and elicit feedback focus on sustaining a
needs. Proactively challenges with a positive from customers to culture that encourages
identify customer needs mindset. Demonstrate improve service. Build commitment to service
and sustain a culture an understanding of the relationships with excellence and high
of service excellence organisation’s service customers to create and performance.
within the organisation. vision, mission and sustain customer loyalty.
values.
Teamwork Work collaboratively Contribute to a positive Facilitate work team Establish teams, design
and effectively with and cooperative working activities, provide and assess tasks to
others to contribute to environment by fulfilling assistance and support continually improve
group efforts to achieve own responsibilities and needed by team members team effectiveness and
identified objectives. providing support to co- and promote ownership cultivate a sense of
workers to achieve team and commitment among organisational ownership
goals. team members to work and a cooperative
goals to improve team working environment.
performance.
Transdisciplinary Understanding of Research and adapt Co-relate material from Synthesise knowledge
Thinking concepts across concepts from outside diverse knowledge and insights across
multiple disciplines, one’s field of expertise bases to guide decisions disciplinary boundaries
with the capacity to supplement one’s and policy making. to aid strategic decisions
to synthesise the core knowledge and Participate in reflective and foster cooperation
knowledge and insights proficiency. and trans-disciplinary within and outside of the
to guide decisions and communities within and organisation.
foster cooperation. outside the organisation.
Virtual Use online collaborative Participate and Use interactive Leverage on diverse
Collaboration communication tools contribute in a virtual collaborative tools to team talent, latest
to work as teams to team. Set up appropriate foster cohesion and online collaborative
accomplish tasks or online collaborative commitment among technologies and virtual
projects. tools and supporting virtual team members to platforms to produce
equipment. achieve goals. Keep up- collaborative behaviour
to-date with innovative and achieve technological
online collaborative savviness in virtual
tools and applications to collaboration.
enhance one’s proficiency
in engaging in virtual
collaboration.
151
Supporting Organisations
and Acknowledgements
We would like to thank the following organisations and partners for their support and contributions in the
development and validation of the Skills Framework for Energy and Chemicals:
ARLANXEO Singapore Pte. Ltd. Mitsui Chemicals Asia Pacific, Ltd

Asahi Kasei Synthetic Rubber Singapore Pte. Ltd. Mitsui Elastomers Singapore Pte Ltd
BP Singapore Pte Ltd Mitsui Phenols Singapore Pte Ltd
Celanese Singapore Pte Ltd Neste Singapore Pte Ltd
CCD (Singapore) Pte. Ltd. Oiltanking Asia Pacific Pte. Ltd.
Chemical Specialties (Singapore) Pte Ltd Petrochemical Corporation of Singapore (Private)
Limited
Chevron Oronite Pte Ltd
Sembcorp Industries Ltd
Chevron Philips Chemicals Asia Pte Ltd
Shell Chemicals Seraya Pte Ltd
Clariant (Singapore) Pte. Ltd.
Shell Eastern Petroleum (Pte Ltd)
Coim Asia Pacific Pte Ltd
SI Group - Singapore Pte Ltd
Croda Singapore Pte Ltd
Singapore Petroleum Company Limited
Denka Singapore Pte Ltd
Singapore Refining Company Private Limited
Dow Chemical Pacific (Singapore) Pte Ltd
Singapore LNG Corporation
Du Pont Company (Singapore) Pte Ltd
Solvay Specialty Chemicals Asia Pacific Pte. Ltd.
Ecolab Asia Pacific Pte Ltd
Stolthaven Singapore Pte. Ltd.
Ecolab Pte Ltd
Stolt-Nielsen Singapore Pte. Ltd.
Evonik Methionine SEA Pte Ltd
Sumitomo Chemical Asia Pte Ltd
ExxonMobil Asia Pacific Pte. Ltd.
Sumitomo Chemical Singapore Pte Ltd
ExxonMobil Chemical Operations Private Limited
The Polyolefin Company (Singapore) Pte Ltd
Granite Services International, Inc.
Tuas Power Ltd
Inspectorate (Singapore) Pte Ltd
Vopak Terminals Singapore Pte Ltd
Jurong Aromatics Corporation Pte. Ltd.
ZEON Chemicals Singapore Pte. Ltd.
Katoen Natie Singapore (Jurong) Pte Ltd
Lucite International Singapore Pte. Ltd.
In addition, we would like to express our gratitude to the following stakeholders and partners for their
contribution to the development of the Skills Framework for Energy and Chemicals:
• Individuals who have agreed to share their personal career stories
• The Unions who have provided their views and support on behalf of their members
• The Industry Association and Professional Bodies for sharing their business and members’ perspectives
• Various Government and Government-Linked Agencies for their assistance
• Education and Training Providers for their inputs on skills and competencies development
• Organisations for their contributions in the development and validation of the Skills Framework for
Energy and Chemicals
152
Wage Information
MONTHLY GROSS WAGES OF SELECTED OCCUPATIONS IN MANUFACTURING, JUNE 2016
Gross Wage
Occupations
25th Percentile ($) 75th Percentile ($)
Chief Operating Officer/General Manager 8,357 18,810
Managing Director/Chief Executive Officer 5,000 15,000
Manufacturing Plant/Production Manager 5,477 10,100
Procurement/Purchasing Manager 5,682 10,356
Quality Assurance Manager 5,850 10,900
Research and Development Manager 6,915 11,815
Technical/Engineering Services Manager (e.g. Shipyard Manager) 6,341 11,067
Chemical Engineer 4,050 6,239
Chemist 4,095 6,272
Electrical Engineer 3,987 6,156
Industrial and Production Engineer 4,200 6,350
Mechanical Engineer 4,070 6,068
Technical Sales Professional 3,500 5,270
Chemical Engineering Technician 3,028 5,466
Chemistry Technician 2,519 3,985
Electrical Engineering Technician 2,878 5,000
Human Resource Associate Professional 3,089 4,741
Manufacturing Engineering Technician 2,859 4,320
Mechanical Engineering Technician 3,001 4,425
Chemical Processing and Chemical Products Plant and Machine Operator 2,440 4,150
Source: Occupational Wage Survey, Manpower Research & Statistics Department, Ministry of Manpower
Notes:
1) D
ata pertain to full-time resident employees in the private sector establishments each with at least 25 employees.
2) M
onthly Gross Wage refers to the sum of the basic wage, overtime payments, commissions, allowances, and other regular cash payments.
It is before deduction of employee CPF contributions and personal income tax and excludes employer CPF contributions, bonuses, stock
options, other lump sum payments and payments-in-kind.
3) 2
5th Percentile Wage refers to the wage level which divides the bottom 25% of wage earners from the rest.
4) 7 5th Percentile Wage refers to the wage level which divides the top 25% of wage earners from the rest.
153
Illustration of Vertical and Lateral
Progression of a Senior Process Technician
This illustration depicts the possibility of the Senior Process Technician to move into any of the roles
indicated. Progression in the Energy and Chemicals sector does not only occur vertically, it can occur
laterally as well. This opens up a wide range of opportunities for those pursuing a fruitful career in Energy
and Chemicals.
HEALTH,
ENGINEERING
SAFETY AND
PRODUCTION AND PROCESS ENGINEERING AND
ENVIRONMENT
MAINTENANCE
(HSE)
Learning and
Production Operation Production Process HSE Maintenance
Development
Supervisor Specialist Planner Engineer Specialist Planner
Specialist
John
Note: The career pathway would depend on individual performance, capability (skills and competencies), experience, aspiration and company needs.
154
PUBLISHED IN DEC 2017

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Skills Framework

for Energy and Chemicals

A Guide to Occupations and Skills

About the Skills Framework 1

Energy and Chemicals: Charting Growth and Opportunities 2

Desired Attributes and Skills in Demand 5

Take Your Career Further 6

Realise Your Potential - Take the Next Step Forward 10

Overview of Technical Skills and Competencies 140

Overview of Generic Skills and Competencies 149

Supporting Organisations and Acknowledgements 152

Wage Information 153

Illustration of Vertical and Lateral Progression of a Senior Process Technician 154

Skills Framework for Energy and Chemicals: Career Pathways 155

Published in Dec 2017

Sector and Career Occupations Existing and Training

Assess Career Prepare for Find Avenues Renew, Upgrade

DESIRED ATTRIBUTES SKILLS IN DEMAND

Analytical Internet of Things Management

Team-Oriented Data Analytics System Design

Creative Robotic and Automation

Product Development and Innovation Skills

Open to Learning Product Design and Development

A skilled workforce is essential in sustaining Singapore’s competitiveness as a globally competitive and

Education and Career Guidance SkillsFuture Earn and Learn Programme

SkillsFuture Employer Awards WorkPro

Lean Enterprise Development (LED)

MySkillsFuture Professional Conversion Programme

Professional Conversion Programme for

Initiatives and Schemes by:

For more information on the initiatives and schemes, please visit

NEW ENTRANTS EXPERIENCED PROFESSIONALS

PLAN for vertical career

UNDERSTAND the skills and

IDENTIFY relevant training programmes

Embark on Programmes that equip new entrants

Production and Process Engineering

Health, Safety and Environment (HSE)

Engineering and Maintenance

Quality Assurance and Quality Control (QA&QC)

Technical Service, Application and Product Development

Research and Development (R&D)

HELPING OTHERS EXCEL

JOB ROLES PAGE

Junior Process Technician 15

Senior Process Technician 19

Learning and Development Specialist 30

Learning and Development Superintendent 32

Feedstock Supply Trader 36

Supply Chain/Commercial Manager 38

Senior Process Engineer 42

Process Safety Engineer 45

Senior Process Safety Engineer 47

Process Engineering Manager 49

Principal Engineer (Technology) 51

JOB ROLE DESCRIPTION

CRITICAL WORK FUNCTIONS KEY TASKS

Administer staff and • Support continuous improvement projects