SYLLABUS FOR JTO BATCHES-PHASE-I

I. GENERAL ADMINISTRATION
Sl.No. Topics Duration
Theory Practical
1 BSNL Vision & Mission 1.5 Hours
2 Personality Development
a) Ice Breaking 2.0 Hours
b) Time Management 2.0 Hours
c) Transactional Analysis 2.0 Hours
d) Communication skills & Effective Communication 4.0 Hours
e) Positive Thinking 2.0 Hours
f) Behavioural & Attitudinal change 4.0 Hours
g) Team Building 2.0 Hours
h) Motivation 2.0 Hours
i) Leadership 2.0 Hours
j) Crisis Management 2.0 Hours
k) Stress Management, Meditation, Yoga & Fitness 8.0 Hours
l) First Aid 2.0 Hours
Criterion Test-1 (on Personality Development) 1.0 Hour
3 Departmental practices
a) Organisational set up of BSNL 1.0 hour
b) Establishment, File keeping and office procedure 8.0 Hours
c) BSNL CDA Rules 4.0 Hours
d) Project Management 2.0 Hours
e) Management of Telecom Equipments 5.0 Hours
f) Management of Materials and Inventory 8.0 Hours
g) Corporate Practice 6.0 Hours
h) Corporate Finance 3.0 Hours
Criterion Test-2 (on Departmental practices) 1.0 Hour
Total 74 .5 Hours
Group Discussion 3.5 Hours
Grand Total 78 Hours (2 Weeks)

II. BASIC TELECOM TECHNOLOGY

Sl.No. Topics Duration
Theory Practical
2.1 Evolution of Telecom 1.0 Hour
2.2 Overhead Lines & Telephony
a. Erection of Subscriber loop from DP point to Subscriber 1.0 Hour
Premises.
b) Protective Arrangements & termination of Exchange line 1.0 Hour
at subscriber premises.
c) Telephone Instruments 2.0 Hours
Total 5.0 Hours
 2.3 Underground Cables

Sl.No. Topics Duration

Theory Practical
a) Introduction to Underground Cables 1.0 Hour
b) Cable Laying, Cable Jointing, Cable Termination 2.0 Hours
c) Power Telecommunication Co-ordination Committee and 1.0 Hour
Protective Devices for Cable Works
d) Preventive Maintenance & Cable Records 2.0 Hours
e) Computerization of Cable Records 1.0 Hour
f) Fault Repair Service, TRAI Parameters 1.0 Hour
g) Up-gradation & Rehabilitation of External Plant, Pole-less 2.0 Hours
Scheme
h) Inspection of External plant 1.0 Hour
i) Testing of Cables, Cable Faults & Localization (Practical) - 2.0 Hours
j) Cable Jointing Demonstration - 1.0 Hour
Total 11 Hours 3.0 Hours

2.4 POWER PLANT & AIR-CONDITIONING

Sl.No. Topics Duration

Theory Practical
a) Basic Types of Power Plants and specification 1.0 Hour
b) Working Principle of Conventional Power Plant (Brief) 2.0 Hours
c) Working Principle of SMPS 1.0 Hour
d) Installation & Maintenance of SMPS 1.0 Hour
e) Working Principle of conventional Battery (Brief) 1.0 Hour
f) Working Principle of VRLA Battery 1.0 Hour
g) Method of Battery working 1.0 Hour
h) Installation and Maintenance of VRLA Batteries 2.0 Hours
i) Defects & remedies in cells 1.0 Hour
j) Working Principle of UPS/Inverter 1.0 Hour
k) AC Plant and Engine Alternators-Operation and 4.0 Hours
Maintenance
l) Earthing & Measurements 1.0 Hour
m) Fire Fighting 1.0 Hour
n) Practicals on Earth Measurements - 1.0 Hour
Criterion Test 1.0 Hour
Total 35 Hours 4.0 Hours
Grand Total 39 Hours (1 Week)
 III. FUNDAMENTALS OF TRANSMISSION

Sl.No. Topics Duration

Theory Practical
3.1 a) Transmission Units 1.5 Hours -
b) Line Characteristics 2.0 Hours -
c) Distortion, Cross-talk, Impedance matching 1.5 Hours -
d) Cross-talk, Impedance matching in Telecom Network 1.5 Hours -`
e) PCM principles 2.0 Hours -
3.2 a) Fundamentals of Digital Transmission 2.0 Hours -
b) Encoding and Modulation Techniques 2.0 Hours -
c) Description of Digital Hierarchies 2.0 Hours -
d) Digital Multiplexing concepts 1.5 Hours -
e) Justification and control, jitters 1.5 Hours -
f) Line Coding 2.0 Hours -
3.3. a) Electromagnetic Wave theory, Antenna Radiation 2.0 Hours -
b) Introduction of UHF, Microwave, Satellite and V-Sat 6.0 Hours -
3.4 a) Optical Fibre Cable, construction characteristics & splicing 4.0 Hours -
b) Over view of PDH systems & SDH 2.0 Hours -
3.5 a) MSPP, RPR & NGSDH 2.0 Hours -
b) Principles of DWDM 2.0 Hours -
c) Synchronization 2.0 Hours -
d) FTTH & PON 2.0 Hours -
3.6 Different Access Techniques 2.0 Hours -
Practical - 10.5 Hours
Film 1.0 Hour
Criterion Test 1.0 Hour --
Mastery Test 3.0 Hours
Total 45.5Hours 13.5Hours
Grand Total 59 Hours (1.5 Week)
 IV. FUNDAMENTALS OF SWITCHING

Sl.No. Topics Duration

Theory Practical
4.1 Fundamentals of Electronic Exchanges
i) Introduction to Electronic Exchanges 1.5 Hours -
ii) Basic concept of Telephone traffic, Quantitative 1.5 Hours`
Indicators for quality of service.
iii) Basic Principles of Electronic Exchanges 2.0 Hours -
iv) Digital Switching 3.5 Hours -
v) Signaling in Telecommunication -
Subscriber Signaling 2.0 Hours
Trunk Signaling 2.0 Hours
SSTP 1.0 Hour
vi) Billing Process & CDR based billing 1.5 Hours -
vii) ISDN Introduction 1.5 Hours -
viii) Intelligent Network 2.0 Hours -
ix) V5.2 Interface 1.5 Hours
x) NGN 1.5 Hours
xi) Future Technologies 1.0 Hour
Total 22.5 Hours
4.2(b) Basic Switching System(C-DOT AN RAX)
i) Introduction to AN-RAX 0.25 Hour
ii) Specifications of AN-RAX 0.25 Hour
iii) System Architecture 0.5 Hour -
iv) Hardware Architecture 0.5 Hour -
v) Software Architecture 0.5 Hour
vi) Data creation in LE 0.5 Hour -
Total 2.5 Hours
4.2(c) Basic Switching System(C-DOT MAX-XL)
i) a) To list out and explain the basic growth modules
b) To describe the general system features 0.5 Hour -
ii) a) To explain the termination capacities for
different configuration.
b) To explain the traffic capacities for different
configuration. 2.0 Hours
c) To explain the various subscriber feature.
iii) a) To explain the different functions of basic modules
and enumerate the hardware units for these
functions. 2.0 Hours
b) To describe briefly the function of CM & AM
Total 4.5 Hours
Practicals
P1 – Identification of component unit of CDOT RAX 1.5 Hours
P2-Practicals on data creation related to AN & MAX. 4.5 Hours
Criterion Test on Fundamentals of Switching 1.5 Hours
Group Discussion 2.0 Hours
Total 33 Hours 6.0 Hours
Grand Total 39 Hours (1 Week)
 V. DATA COMMUNICATION

Sl.No. Topics Duration

Theory Practical
a) Introduction to Data Communication, Basic Concepts, 5.0 Hours
Nyquist theorem, Shannon’s Theorem
b) OSI Reference model 1.5 Hours
c) Transmission of digital data Interfaces & Modems 3.0 Hours
d) Error detection and correction 2.0 Hours
e) Data Link Control 1.5 Hours
f) Data link protocol 1.5 Hours
g) Network Essential-Fundamentals of Networking 3.5 Hours
h) Data Switching Techniques & Packet Switching 3.5 Hours
i) IP Addressing, subnetting, supernetting, CIDR, TCP/IP, 6.0 Hours
Routing Protocols
j) Practical on Network Components and server based 8.5 Hours
LAN Networking.
k) Group Discussion 2.0 Hours
Criterion Test 1.0 Hour
Total 30.5 Hours 8.5 Hours
Grand Total 39 Hours(1 Week)

VI. NEW TECHNOLOGY FAMILIARIZATION

Sl.No. Topics Duration

Theory Practical
a) Overview of Internet and Intranet 1.5 Hours -
b) Types of Internet Accounts & tariff 1.0 Hour -
Configuration of dial up Networking 30 min. -
Modem 30 Min. -
Proxy Server 1.0 Hour -
c) E-Mail 3.0 Hours -
d) DNS,RAS 1.0 Hour -
e) Security, Fire wall 1.5 Hours -
f) Over view of NIB-I & type of ISP Nodes 1.5 Hours -
g) Over view of NIB-II project 2.5 Hours -
h) Packages used in BSNL 3.0 Hours -
i) ATM 1.0 Hour -
j) MPLS & MPLS based VPN 3.0 Hours -
k) MLLN 1.0 Hour -
l) Broadband & Multiplay, Rural Broadband 2.5 Hours -
m) Broadband Access (Wired &Wireless) 3.0 Hours -
n) Next Generation Networks 1.0 Hour -
o) Internet Practical - 1.5 Hours
p) Visit to ISP Node, - 2.0 Hours
q) Configuration of CPE for Broadband - 3.0 Hours
Criterion Test 1.0 Hour
Group Discussion 3.0 Hours
Total 32.5 Hours 6.5 Hours
Grand Total 39 Hours (1 Week)
VII. MOBILE COMMUNICATION

Sl.No. Topics Duration

Theory Practical
GSM & WLL
a) Cellular Concept 1.5 Hours
b) GSM architecture 1.5 Hours
c) RF Interfaces 1.5 Hours
d) GSM Services 1.5 Hours
e) Call Processing 1.5 Hours
f) Call & Mobility Management 1.5 Hours
g) Billing &Customer care system 1.5 Hours
h) Visit to GSM Lab 1.5 Hours
i) GPRS/EDGE/IMT 2000/3G 3.0 Hours
j) GSM RF Planning & Engineering Aspects 3.0 Hours
k) Overview of WLL &CDMA 3.0 Hours
l) Overview of WCDMA / 3G GSM 1.5 Hours
m) Hardware Architecture of V5.2 & MSC based 1.5 Hours
system
n) FWT/HHT Configuration & Programming 1.5 Hours
o) CDMA 2000 IX AND IX EVDO 1.5 Hours
p) SACFA 1.5 Hours
q) BSNL Plans 1.5 Hours
r) Visit to CDMA Lab 1.5 Hours
s) Field Visit 3.0 Hours
Criterion Test 1.5 Hours
Group Discussion 3.0 Hours
Total 33.0 Hours 6.0 Hours
Grand Total 39 Hours (1 Week)
 VIII. MARKETING ( 01 Week)

Sl.No. Topics Duration

Theory Practical
a) Public Relations & Image Building 1.5 Hours
b) Marketing of services – An Overview 2.0 Hours
c) Market Research, Customer Behavior & 3.0 Hours
Customer Care.
d) Marketing Strategies 1.5 Hours
e) Service Quality 1.5 Hours
f) Service Pricing 1.5 Hours
g) Franchisees networks 1.5 Hours
h) E-Marketing & Sales 1.5 Hours
i) Internal Marketing 1.5 Hours
j) Business Development & Corporate Marketing 1.5 Hours
k) Managing Advertising Agencies & Media 2.0 Hours
Relations
l) Marketing strategies of BSNL 1.5 Hours
m) Consumer Protection Act 1.5 Hours
n) Commercial & Tariff aspects of services & 2.0 Hours
Comparison with those of other operators
o) TRAI 1.0 Hours
p) TDSAT 1.0 Hours
q) USO 1.0 Hours
r) IUC 1.0 Hours
s) Syndicate Presentation by Trainees 4.0 Hours
t) Case Study 6.0 Hours
Theory Test (Criterion Test) 1.0 Hours
Grand Total 39 Hours (1 Week)

IX. MISCELLANEOUS
Sl.No. Topic Duration

Registration/Evaluation/Missed Test/Feed back 0.5 Week