Government of Pakistan

National Vocational and Technical Training Commission

Prime Minister’s Hunarmand Pakistan Program

"Skills for All"

Course Contents / Lesson Plan

Course Title: E-Commerce

Duration: 3 Months

Revised Edition
Course Title
Data Science and Analytics (Business Intelligence)
Objective of This course focuses on principles of e-commerce from a business perspective,
Course providing an overview of business and technology topics, business models, virtual
value chains and social innovation and marketing strategies. In addition, some of the
major issues associated with e-commerce—security, privacy, intellectual property
rights, authentication, encryption, acceptable use policies, and legal liabilities—will
beexplored. Students will build their own web presence and market it using an online
platform.

The rapid movement toward an e-commerce economy and society is being led by both
established business firms such as Tesco, Ford, IBM, Carrefours, and General Electric,
and online firms such as Google, Amazon, Apple, Facebook, Yahoo, Twitter, and
YouTube. Students of business and information technology need a thorough grounding
in e-commerce in order to be effective and successful managers in this and the next
decade. We therefore discuss the basic concepts of e-commerce,
explain theoretical and practical issues of conducting business over the internet and
the Web, and present methods for evaluating user needs. Topics covered include:
EBusiness Models, E-business Infrastructure, Selling and Marketing on the Web, Web
Server Hardware and Software, B2C and B2B strategies, Virtual Communities, Web
Portals, E-commerce Software, Payment systems, Social Media, Security and User
Experience
Entry-level of
trainees Intermediate

Learning At the end of this course, students should be able to:

Outcomes of the ● Identify and apply relevant problem solving methodologies
course ● Design components, systems and/or processes to meet required specifications
for a web presence
● Demonstrate research skills
● Communicate effectively in ways appropriate to the discipline, audience and
purpose.
● Work as an effective member or leader of diverse teams within a multi-level,
multi-disciplinary and multi-cultural setting for the Group Website Research
Project
● Appreciate ethical implications of professional practice
● Be aware of global perspectives (needs, rules/regulations, and specifications)

In terms of knowledge:
● Discuss electronic commerce and the stakeholders and their capabilities and
limitations in the strategic convergence of technology and business.
● Appreciate the global nature and issues of electronic commerce as well as
understand the rapid technological changes taking place.
● Identify advantages and disadvantages of technology choices such as merchant
server software and electronic payment options
● Demonstrate awareness of ethical, social and legal aspects of e-commerce
● Analyse features of existing e-commerce businesses, and propose future
directions or innovations for specific businesses

In terms of skills
2 | E-commerce
 ● Use appropriate referencing and bibliographic methods
● Demonstrate effective oral presentation skills
● Demonstrate effective and integrative team-work

Course Execution The total duration of the course: 3 months (13 Weeks)
Plan Class hours: 4 hours per day
Theory: 20%
Practical: 80%
Weekly hours: 20 hours per week (5 days a week)
Total contact hours: 260hours
Course The students will be evaluated on the basis of their performance in the following
Assessment: assignments:
Assignments Class Participation and Case studies given ............................................... 10%
Overview MidTerm Exam.......................................................................................... 20%
Group Case: Research + Website and Final Presentation........................ 40%
Final examination...................................................................................... 30%
TOTAL..................................................................................................... 100%
Companies 1. Software Houses
offering jobs in 2. Government Institutes
the respective 3. Upwork
trade 4. Freelancing
5. Fiverr
6. Crossover
7. All Private Institutes who are managing software

Job The global ecommerce industry is vast. In 2019, the value of ecommerce sales
Opportunities worldwide reached $3.535 trillion.. The size of the sector has been growing year-on-
year for over a decade.
Ecommerce is big business. Ask someone to name the most significant company they
can think of, and many of them will come back with ‘Amazon’. As such a thriving
sector, there are many reasons to seek either full-time or part-time jobs with
ecommerce companies.

As with many industries, new hires in ecommerce may have to start with an entry level
job and work their way up. Unlike other sectors, though, you’ll find plenty of these
types of job postings from ecommerce businesses.

 Internships
 Developer
 Business analyst
 Customer service representative
 Marketing specialist
 User experience designer
 Supply chain manager
 Digital marketing manager
 SEO content writer
 Warehouse personnel
 Community builder
3 | E-commerce
  Administrative assistant
 Retention specialist

No of Students 25
Learning Place Classroom / Lab
Instructional Textbook: E-Commerce 2018, Global Edition, 14/E
Resources Kenneth C. Laudon, New York University
http://www.e-commerce2018.com/
Textbook:
http://www.ddegjust.ac.in/studymaterial/mcom/mc-201.pdf

https://www.researchgate.net/profile/Richard-Watson-
16/publication/246043347_Electronic_Commerce_The_Strategic_Perspective/link
s/5c7e6a85458515831f852cee/Electronic-Commerce-The-Strategic-
Perspective.pdf

Recommended References books:

1. Think #Digital First by Warren Knight
2. Online Business Startup: The entrepreneur's guide to launching a fast,
lean
1. and profitable online venture by Robin Waite
2. Shoe Dog by Phil Knight
3. The Obstacle Is the Way by Ryan Holiday
4. Originals: How Non-Conformists Move the World by Adam Grant
5. The Hard Thing About Hard Things by Ben Horowitz
6. Competing Against Luck by Clayton M. Christensen
Development Platform:

 https://github.com/
 Wordpress
 Shopify
 Woocommerce

Websites of Interest:

1. https://founderu.selz.com/7-steps-creating-ecommerce-website-store-pro/
2. https://builtwith.com/ecommerce
3. https://www.shopify.com/blog/11863377-30-beautiful-and-creative-
ecommercewebsite-designs
4. https://www.awwwards.com/websites/e-commerce/
5. https://ecommerce-platforms.com/articles/ecommerce-store-design
Journals related to ecommerce
• J FINAN ECON - Journal of Financial Economics
• AMER J AGR ECON - American Journal of Agricultural Economics
• AER - American Economic Review
• J PUBLIC ECON - Journal of Public Economics
• J ECON HIST - Journal of Economic History
• Journal of Financial Economics
• Journal of International Business Studies
• Journal of Management Studies
• Journal of World Business

4 | E-commerce
 • Journal of Business Research
• Journal of Business Strategy
• Journal of Business Ethics
• Journal of Business Logistics
• Journal of Business Models

5 | E-commerce
 MODULES

Scheduled Module Title Learning Units Remarks

Week

Week 1 Introduction to E- ● Motivational Lecture TASK1

(For further detail please see Annexure: II)
commerce
Details
may be
● Introduction to the Course and Overview of
Course and seen at
Annexure-I
● Requirements // Chapter I Introduction to E-
commerce

Week2 Business intelligence ● Success stories TASK 2

( For further detail please see Annexure: III)
TASK 2
● E-commerce Business Models
● Major Business-to-Consumer (B2C) TASK 2A
Business Models
● Major Business-to-Business (B2B) Business TASK 2B
Models
● How E-commerce Changes Business: Details
Strategy, Structure, and Process may be
seen at
Annexure-I

Week3 E-Commerce ● Motivational Lecture TASK 3A

(For further detail please see Annexure: II)
Infrastructure
● The Internet: Technology Background TASK 3B
● The Internet Today
● The Future Internet Infrastructure TASK 3C
● The Web
● The Internet and the Web: Features and
TASK 3D
Services
● Mobile Apps: The Next Big Thing Is Here

Details
may be
seen at
Annexure-I

6 | E-commerce
Week 4 Building an E- ● Success stories TASK4A
commerce Presence ( For further detail please see Annexure: III)
TASK4B
● Imagine Your E-commerce Presence
● Building an E-commerce Presence: A Details
Systematic Approach may be
● Choosing Software seen at
● Choosing Hardware
Annexure-I
● Other E-commerce Site Tools
● Developing a Mobile Website and Building 1st
Mobile Applications
● Websites, Mobile Sites, and Apps Monthly
● Wordpress Basics Test at end
of month
(Week-4)

Building E-commerce ● Wordpress advance TASK 4 A

● Learning WooCommerce
Portal on WordPress Details
may be
seen at
Annexure-I

Week 5 E-commerce Security ● Motivational Lecture TASK 5A

(For further detail please see Annexure: II)
and Payment Systems
TASK 5B
● The E-commerce Security Environment
● Security Threats in the E-commerce Details
Environment may be
seen at
● Technology Solutions
Annexure-I
● Management Policies, Business Procedures,
and Public Laws
● E-commerce Payment Systems
● Electronic Billing Presentment and Payment

Week 6 Foundations of ● Success stories Task 6A

Business Intelligence: ( For further detail please see Annexure: III)
Task 6b
Databases and ● Consumers Online: The Internet Audience
Information and Consumer Behaviour Details
Management may be
● Digital Commerce Marketing and
Advertising Strategies and Tools seen at
Annexure-I
● Internet Marketing Technologies

7 | E-commerce
 ● Understanding the Costs and Benefits of
Online Marketing
● Communications

Week 7 Build your CV ● Motivational Lecture TASK 7

(For further detail please see Annexure: II)
Download professional CV template from any good
site (https://www.coolfreecv.com or relevant)
 Add Personal Information
 Add Educational details
 Add Experience/Portfolio
 Add contact details/profile links

Social, Mobile, and ● Introduction to Social, Mobile, and Local TASK7A

Marketing
Local Marketing
TASK7B
● Social Marketing

● Mobile Marketing

● Local and Location-Based Mobile Marketing

Details
may be
seen at
Annexure-I

Week 8 Ethical, Social, and ● Success stories TASK8A

Political Issues in E- ( For further detail please see Annexure: III)
TASK8B
commerce ● Understanding Ethical, Social, and Political
Issues in E-commerce Details
● Privacy and Information Rights may be
● Intellectual Property Rights seen at
● Governance
Annexure-I
● Public Safety and Welfare
2nd
Monthly
Test at end
of month
(Week-8)

8 | E-commerce
Week 9 E-commerce Retailing ● Motivational Lecture TASK9A
(For further detail please see Annexure: II)
and Services
TASK9B
● The Online Retail Sector
● Analyzing the Viability of Online Firms Details
may be
● E-commerce in Action: E-tailing Business
seen at
Models
Annexure-I
● The Service Sector: Offline and Online
● Online Financial Services
● Online Travel Services
● Online Career Services
● On-Demand Service Companies

Week 10 Online Content and ● Success stories TASK10

Media ( For further detail please see Annexure: III)
TASK10A
● Online Content
Details
● The Online Publishing Industry
may be
● The Online Entertainment Industry seen at
Annexure-I

Online Communities ( For further detail please see Annexure: III) TASK10A
● Social Networks and Online Communities
TASK10B
● Online Auctions
● E-commerce Portals

B2B E-commerce (For further detail please see Annexure: II)

● An Overview of B2B E-commerce
● The Procurement Process and Supply Chains
● Trends in Supply Chain Management and
Collaborative Commerce
● Net Marketplaces: The Selling Side of B2B
● Private Industrial Networks

Week 11 Presentation ● Motivational Lecture TASK 11A

(For further detail please see Annexure: II)
● Social Networks and Online Communities Details
● Group Website Research Project (GWRP), may be
which is a combination of literature review, seen at
research proposal and dedicated team work to
Annexure-I
set up and market an e-commerce online
presence using a leading web-building
ecommerce platform such as Shopify
(alternatively, Wix could also be used –
based on the preference of the student’s team 3rd
Monthly
9 | E-commerce
 choice. Test at end
of month
(Week-12)

Create an account Create an account by following these steps: TASK 11

Step 1: Personal Info
profile on Fiverr (at
Step 2: Professional Info
least two gigs) and Step 3: Linked Accounts
Step 4: Account Security
Upwork

Week 12 Online Communities ● Success stories TASK12

( For further detail please see Annexure: III)
TASK12A
● Social Networks and Online Communities
● Online Auctions Details
● E-commerce Portals may be
seen at
Annexure-I

3rd
Monthly
Test at end
of month
(Week-12)

B2B E-commerce TASK12

● An Overview of B2B E-commerce
● The Procurement Process and Supply Chains Details
● Trends in Supply Chain Management and may be
Collaborative Commerce
seen at
● Net Marketplaces: The Selling Side of B2B
● Private Industrial Networks Annexure-I

Week 13 Web Scraping ● Motivational Lecture TASK13

(For further detail please see Annexure: II)
Details
● Chapter XII B2B E-commerce: Supply Chain
may be
Management seen at
Annexure-I

10 | E-commerce
 Final Term Exams

11 | E-commerce
 Annexure-I:

Tasks For Ecommerce

Task Task Description Week

No.
Reading Case Studies for Ecommerce
1 Case 1.1 The Importance of the Internet for E-commerce 1
1A Case 1.2 The Growth of the On-Demand Economy 1
2 Case 2.1 Twitter for Business. 2
2A Case 2.2 Angel Investing 4
2B Case 2.3 Deals Galore at Groupon 5
3A Case 3.1 How Fresh desk Uses Amazon Web Services
3B Case 3.2 Compare.com Turns to Microsoft Azure and the Cloud 6
3C Case 3.3 Facebook’s Data Center
3D Case 3.4 Amazon Echo 7
4A Exercise # 1 Building an e-commerce presence using WordPress 4
4B Case 4.1 National Kidney Registry Turns to Rackspace for Managed 4
Hosting
5A Case 5.1 The Rise of Cyberwarfare 5
5B Case 5.2 Tech Titans Clash over Future of Mobile Payments 5
6A Case 6.1 To Ad Block or Not to Ad Block 6
6B Case 6.2 Pandora’s Recommendation System 6
7 Build your cv Download online CV samples and build your own with the 7
help of it
7A Case 7.1 Pinterest Users Engage with Sephora 7
7B Case 7.2 The Full Value of Mobile Marketing 7
8A Case 8.1 The Right to Be Forgotten 8

8B Case 8.2 8
Facebook Privacy
8C Case 8.3 What Net Neutrality Means for You 8
9A Case 9.1 Walmart Takes on Amazon 9
9B Case 9.2 Etsy: A Marketplace and a Community 9
10A Case 10.1 YouTube: Secrets of Successful Content Creators 10
10B Case 10.2 Vox Media 10
11 Practice Create an account profile on Fiverr (at least two gigs) and 11

12 | E-commerce
 Upwork
11 A Practice Set up and market an e-commerce online presence using a 11
leading web-building ecommerce platform such as Shopify
(alternatively, Wix could also be used – based on the
preference of the student’s team choice.
12 Case 12.1 Instagram 12
12A Case 12.1 Small Businesses Find a Home on eBay 12
13 Case 13.1 Mecham Groep Streamlines with Sana Commerce 13
Final project Final project Assessment 13

13 | E-commerce
 Annexure-II:

What is freelancing and how you can make money online - BBCURDU

https://www.youtube.com/watch?v=9jCJN3Ff0kA

What Is the Role of Good Manners in the Workplace? By Qasim Ali Shah | In Urdu

https://www.youtube.com/watch?v=Qi6Xn7yKIlQ

Hisham Sarwar Motivational Story | Pakistani Freelancer

https://www.youtube.com/watch?v=CHm_BH7xAXk

21 Yr Old Pakistani Fiverr Millionaire | 25-35 Lakhs a Month Income | Interview

https://www.youtube.com/watch?v=9WrmYYhr7S0

Success Story of a 23 Year - Old SEO Expert | How This Business Works | Urdu Hindi Punjabi

https://www.youtube.com/watch?v=tIQ0CWgszI0

Failure to Millionaire - How to Make Money Online | Fiverr Superhero Aaliyaan Success Story

https://www.youtube.com/watch?v=d1hocXWSpus

14 | E-commerce
Annexure-II

SUGGESTIVE FORMAT AND SEQUENCE ORDER OF MOTIVATIONAL LECTURE.

Mentor
Mentors are provided an observation checklist form to evaluate and share their observational feedback on
how students within each team engage and collaborate in a learning environment. The checklist is provided
at two different points: Once towards the end of the course. The checklists are an opportunity for mentors to
share their unique perspective on group dynamics based on various team activities, gameplay sessions, pitch
preparation, and other sessions, giving insights on the nature of communication and teamwork taking place
and how both learning outcomes and the student experience can be improved in the future.

Session- 1 (Communication):
Please find below an overview of the activities taking place Session plan that will support your delivery and
an overview of this session’s activity.

Session- 1 OVERVIEW
Aims and Objectives:
 To introduce the communication skills and how it will work
 Get to know mentor and team - build rapport and develop a strong sense of a team
 Provide an introduction to communication skills
 Team to collaborate on an activity sheet developing their communication, teamwork, and problem-
solving
 Gain an understanding of participants’ own communication skills rating at the start of the program

Activity: Participant Time Teacher Time Mentor Time

Intro Attend and
contribute to the
scheduled.
Understand good
communication skills
and how it works.
Understand what good
communication skills
mean
Understand what skills
are important for good
communication skills
Key learning outcomes: Resources: Enterprise skills
developed:
 Understand the  Podium  Communication
communication skills  Projector  Self Confidence
and how it works.  Computer  Teamwork
 Understand what  Flip Chart
communication skills  Marker
mean
 Understand what skills
are important for
communication skills
15 | E-commerce
Schedule Mentor Should do
Welcome: Short welcome and ask the Mentor to introduce him/herself.
5 min Provide a brief welcome to the qualification for the class.
Note for Instructor: Throughout this session, please monitor the session
to ensure nothing inappropriate is being happened.
Icebreaker: Start your session by delivering an icebreaker, this will enable you and
10 min your team to start to build rapport and create a team presentation for the
tasks ahead.
The icebreaker below should work well at introductions and
encouraging communication, but feel free to use others if you think
they are more appropriate. It is important to encourage young people to
get to know each other and build strong team links during the first hour;
this will help to increase their motivation and communication
throughout the sessions.
Introduction & Onboarding: Provide a brief introduction of the qualification to the class and play the
20mins “Onboarding Video or Presentation”. In your introduction cover the
following:
1. Explanation of the program and structure. (Kamyab jawan Program)
2. How you will use your communication skills in your professional
life.
3. Key contacts and key information – e.g. role of teacher, mentor, and
SEED. Policies and procedures (user agreements and “contact us”
section). Everyone to go to the Group Rules tab at the top of their
screen, read out the rules, and ask everyone to verbally agree. Ensure
that the consequences are clear for using the platform outside of hours.
(9am-8pm)
4. What is up next for the next 2 weeks ahead so young people know
what to expect (see pages 5-7 for an overview of the challenge). Allow
young people to ask any questions about the session topic.
Team Activity Planning: MENTOR: Explain to the whole team that you will now be planning
30 minutes how to collaborate for the first and second collaborative Team
Activities that will take place outside of the session. There will not be
another session until the next session so this step is required because
communicating and making decisions outside of a session requires a
different strategy that must be agreed upon so that everyone knows
what they are doing for this activity and how.
 “IDENTIFY ENTREPRENEURS” TEAM ACTIVITY
 “BRAINSTORMING SOCIAL PROBLEMS” TEAM
ACTIVITY”
As a team, collaborate on a creative brainstorm on social problems in
your community. Vote on the areas you feel most passionate about as a
team, then write down what change you would like to see happen.
Make sure the teams have the opportunity to talk about how they want
to work as a team through the activities e.g. when they want to
complete the activities, how to communicate, the role of the project
manager, etc. Make sure you allocate each young person a specific
week that they are the project manager for the weekly activities and
make a note of this.
Type up notes for their strategy if this is helpful - it can be included
underneath the Team Contract.

16 | E-commerce
Session Close: MENTOR: Close the session with the opportunity for anyone to ask
5 minutes any remaining questions.
Instructor:
Facilitate the wrap-up of the session. A quick reminder of what is
coming up next and when the next session will be.

17 | E-commerce
MOTIVATIONAL LECTURES LINKS.

TOPIC SPEAKER LINK

Informatica CEO: CEO https://www.youtube.com/watch?v=CONitz2n68w
The Business Of
Big Data
Taking On Big Talend CEO https://www.youtube.com/watch?v=8jB_1-P7qV4
Data

How to Face Qasim Ali Shah https://www.youtube.com/watch?v=OrQte08Ml90

Problems In Life
How To Prepare Krish Naik https://www.youtube.com/watch?v=EXbMZGjswjI
For Applying
Freelancing Jobs
For Data Science
Big Data and AI in https://www.youtube.com/watch?v=hYoRMqkN_TI
Small Business Bernard Marr
Just Control Your Qasim Ali Shah https://www.youtube.com/watch?v=JzFs__yJt-w
Emotions
How to Qasim Ali Shah https://www.youtube.com/watch?v=PhHAQEGehKc
Communicate
Effectively
Your ATTITUDE Tony Robbins Les https://www.youtube.com/watch?v=5fS3rj6eIFg
is Everything Brown David
Goggins Jocko
Willink Wayne
Dyer Eckart Tolle
Control Your Jim Rohn https://www.youtube.com/watch?v=chn86sH0O5U
EMOTIONS Les Brown
TD Jakes
Tony Robbins
Defeat Fear, Build Shaykh Atif https://www.youtube.com/watch?v=s10dzfbozd4
Confidence Ahmed
Wisdom of the Learn Kurooji https://www.youtube.com/watch?v=bEU7V5rJTtw
Eagle
The Power of Titan Man https://www.youtube.com/watch?v=r8LJ5X2ejqU
ATTITUDE
STOP WASTING Arnold https://www.youtube.com/watch?v=kzSBrJmXqdg
TIME Schwarzenegger
Risk of Success Denzel https://www.youtube.com/watch?v=tbnzAVRZ9Xc
Washington

18 | E-commerce
Annexure-III

SUCCESS STORY*

S. No Key Information Detail/Description

1. Self & Family background Mr Muzammil is a computer Science graduate from PUCIT
Lahore, he has done MSc in e commerce, he was sole earner
of his family, After completing Msc, he is working in KICS
UET Lahore at the position of Manager Research, he has
created about hundreds of web portals including ecommerce
portals, He is also teaching web development and doing free
lancing he has also participated in NAVTEC course
curriculum development ,
If at first, you don’t succeed, try try again

2. How he came on board Form KICS UET (NAVTTC partner institute)

NAVTTC Training/ or got
trained through any other
source

3. Post-training activities Muzammil’s area of expertise is in Web Development. In his

first month using Fiverr, he pitched mostly for projects . But
it wasn’t so simple. In the first few weeks, he didn’t hear back
from even a single client, despite pitching for dozens of
projects.

“I needed to understand what worked, so I read blogs,

participated in forums, and analyzed profiles of successful
freelancers. It was an uphill struggle, but I didn’t want to give
up,” he explains.

Muzammil says he understands why clients would be

apprehensive giving projects to untested freelancers. They
have hundreds of options to choose from, he explains, and to
give a project to someone with no experience requires a
strong leap of faith.

A slow stream of projects started to come Muzammil way.

Within a few months, he was landing an average of a hundred
projects every month, with a large number of repeat clients.
He also expanded the range of his professional services.

4. Message to others Take the training opportunity seriously

Impose self-discipline and ensure regularity
(under training) Make Hard work pays in the end so be always ready for the
same.

*Example pattern

19 | E-commerce
 Note: Success story is a source of motivation for the trainees and can be presented in several ways/forms
in a NAVTTC skill development course as under: -

1. To call a passed out successful trainee of the institute. He will narrate his success story to the trainees
in his own words and meet trainees as well.
2. To see and listen to a recorded video/clip (5 to 7 minutes) showing a successful trainee Audio-video
recording that has to cover the above-mentioned points.*
3. The teacher displays the picture of a successful trainee (name, trade, institute, organization, job,
earning, etc) and narrates his/her story in the teacher’s own motivational words.

* The online success stories of renowned professional can also be obtained from Annex-II

20 | E-commerce
 Annexure-IV:
Workplace/Institute Ethics Guide

Work ethic is a standard of conduct and values for job performance. The modern definition of what
constitutes good work ethics often varies. Different businesses have different expectations. Work ethic is a
belief that hard work and diligence have a moral benefit and an inherent ability, virtue, or value to
strengthen character and individual abilities. It is a set of values-centered on the importance of work and
manifested by determination or desire to work hard.

The following ten work ethics are defined as essential for student success:

1. Attendance:
Be at work every day possible, plan your absences don’t abuse leave time. Be punctual every day.
2. Character:
Honesty is the single most important factor having a direct bearing on the final success of an
individual, corporation, or product. Complete assigned tasks correctly and promptly. Look to
improve your skills.
3. Team Work:
The ability to get along with others including those you don’t necessarily like. The ability to carry
your weight and help others who are struggling. Recognize when to speak up with an idea and when
to compromise by blend ideas together.
4. Appearance:
Dress for success set your best foot forward, personal hygiene, good manner, remember that the first
impression of who you are can last a lifetime
5. Attitude:
Listen to suggestions and be positive, accept responsibility. If you make a mistake, admit it. Values
workplace safety rules and precautions for personal and co-worker safety. Avoids unnecessary risks.
Willing to learn new processes, systems, and procedures in light of changing responsibilities.
6. Productivity:
Do the work correctly, quality and timelines are prized. Get along with fellows, cooperation is the
key to productivity. Help out whenever asked, do extra without being asked. Take pride in your
work, do things the best you know-how. Eagerly focuses energy on accomplishing tasks, also
referred to as demonstrating ownership. Takes pride in work.
7. Organizational Skills:
Make an effort to improve, learn ways to better yourself. Time management; utilize time and
resources to get the most out of both. Take an appropriate approach to social interactions at work.
Maintains focus on work responsibilities.

21 | E-commerce
 8. Communication:
Written communication, being able to correctly write reports and memos.
Verbal communications, being able to communicate one on one or to a group.
9. Cooperation:
Follow institute rules and regulations, learn and follow expectations. Get along with fellows,
cooperation is the key to productivity. Able to welcome and adapt to changing work situations and
the application of new or different skills.
10. Respect:
Work hard, work to the best of your ability. Carry out orders, do what’s asked the first time. Show
respect, accept, and acknowledge an individual’s talents and knowledge. Respects diversity in the
workplace, including showing due respect for different perspectives, opinions, and suggestions.

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