Frequently Asked Questions Guide

New Distribution Capability (NDC)

March 2023
Contents
Each section entry in the table of contents is a hyperlink for quick navigation

Section 1.0: Questions about Onboarding ................................................................................ 1

Section 2.0: General questions................................................................................................... 3
Section 3.0: Workflows ................................................................................................................ 4
Questions about Shopping and Pricing ..................................................................................... 4
Questions about Order Management ........................................................................................ 6
Questions about Order Fulfillment ............................................................................................. 8
Questions about Order Servicing ............................................................................................. 10
Section 4.0: Questions about NDC APIs ................................................................................. 12

Section 1.0: Questions about Onboarding

Q1. Is NDC training available?

Yes. Customers can register, free of charge, for Sabre instructor-led and self-paced
courses about NDC + Sabre Red 360 at any time. Register through Sabre Central.
Q2. Where can I access support documentation?
Supporting documentation is available in multiple locations:
• For Developers: visit the Sabre Dev Studio API portal
• For Sabre Red 360 users:
o Finder
o Sabre Central > support > additional support > NDC
o Sabre Central >Training > Content Repository
Q3. What Sabre POS applications support access to NDC content?
The Sabre POS applications that support access to NDC content include:
• Sabre Offer and Order APIs (REST/JSON)
• Sabre Red 360 (web, desktop)
• GetThere
Q4. What information is needed during the ordering process?
Sabre-connected customers and partner sales team members will need the following
information on-hand to complete the NDC ordering process through Sabre Central
Marketplace:
• Company name
• Company headquarters location

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 • IATA number (or TIDS number for some airlines)
• PCCs to be activated
• Sabre Red 360 shopping tie condition preference (i.e., if two or more offers are
the same across multiple criteria, the agency indicates which content type they
prefer to be displayed: Sabre/ATPCO or NDC. The customer can change this
preference at any time. However, its election applies to all NDC airlines/PCCs the
customer has activated
Q5. How long does it take to process an order to activate NDC capabilities?
Typically, Sabre processes NDC orders for Sabre Red 360 in 3 business days, and for the
Offer and Order APIs in 7 business days.
Q6. How will I know when their order is complete?
Sabre will send an email notification to the person who submitted the order through
Sabre Central Marketplace. The associated sales AD will be copied.
Q7. I use Sabre Red 360, do I need to activate the Offer and Order APIs, too?
No.

Q8. Why am I asked to choose an option from the Sabre Red 360 shopping tie condition
drop down menu when placing a request to activate NDC Offer and Order APIs only?
The Sabre Red 360 shopping tie condition is a mandatory field. When activating the NDC
Offer and Order APIs, please select the “API only, N/A” option in from the drop-down
menu.

Q9. Can I activate NDC for all PCCs globally?

No. Airlines activate NDC on a market-by-market basis. Sabre Central Marketplace is
configured to support only orders for active markets. Each airline’s active markets are
listed on their Sabre Central Marketplace pages.

Q10. Can I submit a file to activate multiple PCCs?

No. Sabre Central Marketplace does not currently support batch ordering.

Q11. Why was my order canceled?

Orders can be canceled for various reasons. When an order is canceled, customers will
receive an email notification that includes the reason for the cancelation. Based on the
reason provided, customers will work with the airline, their Sabre account director, or
submit a support case through Sabre Central.

Q12. How can I change my IATA or TIDs number?

For airlines that require whitelisting, (e.g., Qantas, Singapore Airlines), contact the airline
directly and provide your new IATA/TIDs number
For all other airlines, follow these steps:
1. Provide your Sabre Account Manager with the new IATA/TIDs and request for
your TJR to be updated
2. Once your TJR has been updated you will need to update your NDC order:
o Go into Sabre Central Marketplace and select the NDC carrier(s) you
activated for NDC
o Find the PCC with the new IATA/TIDs and remove the check mark, select
save
o Go back into the ordering page and resubmit your NDC order for that PCC

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 Q13. How can I deactivate NDC?
Remove the checkmark next to the PCC and select save.

Q14. How do I deactivate NDC for a point of sale (Sabre Red 360 or the Offer and Order
APIs)?
Select ‘no’ in the point of sale you want to deactivate and select save.

Q15. How can I get more help?

For assistance, open a case with the Sabre Support Team, or talk to your Sabre Account
Director.

Section 2.0: General questions

Q1. Where can NDC offers be found in Sabre Red 360?

NDC offers, along with traditional air content, are returned when using the Graphical Air
Shopping workflow.

Q2. Is the Graphical Air Shopping workflow dedicated only to NDC?

No, the Air Shopping workflow enables users to see traditionally filed fares, NDC offers,
or fares from Low-Cost Carriers in a normalized display.

Q3. Can users choose what content to see when using the Air Shopping workflow?

Yes, using Advanced Qualifiers, users can specify which fare sources should be included
in the search results.

Q4. Can manual commands be used for NDC workflows?

NDC is only available via graphical workflows when shopping, booking or servicing NDC
orders. Manual Sabre commands can be used when reviewing the associated PNR.

Q5. Can you have NDC and non-NDC content combined in the same PNR?

Yes, you can add any other segment type, including EDIFACT air to a PNR that contains
NDC.

Q6. Can I create an NDC reservation in a branched PCC?

Yes. If you would like to create an NDC reservation in a PCC other than your home sign-in
PCC, you can AAA into branched PCCs and secure the booking there. This workflow is no
different than the regular Create Reservation workflow.

Note: some airlines do not allow you to create an order in one PCC and ticket from a
different PCC. Refer to the NDC airline profile pages in Sabre Central Finder.

Q7. Will unused orders reflect in DQB*ETU along with legacy unused Tickets?

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 No, currently, unused orders will not be reflected in the DQB*ETU report. This may be
included as a future enhancement.

Q8. Will NDC GDS content come back in HK or GK segments?

Sabre creates the associated PNR with a non-air segment type (HK status), which is
different from an air passive segment.

Q9. How often is Sabre's NDC roadmap updated?

Sabre's NDC roadmap is updated on a quarterly basis. Please contact your account
manager for the latest roadmap updates.
Q10. Can SSRs (wheelchair, meals, pax contact info, TSA info, ADA) be added after time of
booking?

Yes, Sabre supports the addition/deletion of passenger contact information and addition
of SFPD data. Support of non-chargeable services (i.e. wheelchair requests and meals)
are not supported at this time. We plan to make this available in the This functionality is
on the Sabre roadmap for early 3Q23. Not all airlines support this capability.

Q11. Are agencies at risk of getting ADM's on NDC tickets?

Agents should not receive ADM's for pricing or ticketing issues. Agents may receive
ADM's for chargebacks due to credit cards, incorrect usage of waiver codes,
overclaiming commission.

Q12. I am a Sabre Red 360 user in a non-ARC/BSP market, how do I consume NDC
content via Sabre where an airline requires 3DS payment authentication?

Sabre’s NDC order management API’s, specifically the fulfillment process, does support
3DSv2 authentication. Sabre’s agent facing point of sale solution Sabre Red 360 does not
require 3DS authentication as per the MOTO (Mail order Telephone order) definition.
However, in non-ARC/BSP markets, some airlines may require 3DS authentication for all
transactions. At this time Sabre Red 360 does not support the capability to provide 3DS
authentication for NDC transactions.

Section 3.0: Workflows

Questions about Shopping and Pricing
Q1. Are all shopping qualifiers supported for NDC Offers?

• The shopping qualifiers below are supported for NDC offers:

• Departure/arrival time
• Departure/arrival time window
• Carrier preference
• Cabin
• Stops
• Exclude Fare Source

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 • NDC Corporate Identifiers
• Currency Code
• Free Checked Baggage
• Frequent Flyer

Q2. Will all other qualifiers inhibit an NDC Offer?

No, the below listed will not inhibit an NDC offer but will only be applied to ATPCO
content:

• Include Wholesale Fares

• Include Multi-Ticket
• Fare Type: Public Fare/ Private Fare
• Exclude Restrictions

Q3. How long are NDC offers valid?

NDC offers in shop/price are valid for 20 minutes. After creating an order, airlines provide
the ticketing time limit, i.e., time by which ticket needs to be issued. If ticketing time limit
is reached, the order will be cancelled due to lack of payment.

Q4. What type of itineraries are supported in NDC?

Currently, one-way and round-trip itineraries are supported for NDC. Support for complex
itineraries is a roadmap development item.

Q5. Can I price NDC using PQ stored?

No, NDC relies on the graphical shopping workflow. No PQ is stored.

Q6. If the ticket time limit is missed and the airline cancels an order, is the order updated in
the Sabre PNR and / or the graphical PNR?

It is expected that when an airline cancels an order that it sends an Order Change
Notification (OCN) message to Sabre to advise of the change. If Sabre receives the OCN,
we will update the Sabre Order and PNR.

Q7. Is there a way to inhibit or block basic economy fares from returning when shopping?

Not currently.

Q8. Do you support shopping for mixed cabins? For example, business class on the
outbound and economy on the return?

Airlines are constructing the offers and they may or may not return offers that allow for
mixed cabins.

Q9. Do you support shopping by Ticket Time Limit? Meaning we only want fares to return
that have a ticket time limit of X date or later.

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 No, this qualifier is not currently supported for NDC.

Q10. Are frequent flyer (FF) numbers for other carriers supported? For example, if shopping
airline "A" can a FF number for airline "B" be supplied?

Yes, frequent flyer numbers can be used in this way, although airlines are not currently
supporting it.

Q11. If a frequent flyer number is added before shopping for NDC or creating an order, does
the airline then automatically return personalized fares based on tier level, or will an agent
still need to re-price the offer?

If the traveler's loyalty number is sent in the shopping request, Sabre will persist the
information and send it in the pricing request. If the airline supports personalized fares
based on tier level, then those fares will be returned in the shopping response.

Q12. Can Sabre Bargain Finder Max (BFM) settings be used or adjusted to ensure NDC
shopping results are more focused on time than on price?

Yes, that is possible.

Q13. Could the default to using NDC be set at the DK level?

Not at this time.

Q14. How can I see the NDC price and Sabre sourced price on the same row within SR 360 -
i.e. compare NDC fares to Sabre sourced fares?
Not possible today.

Questions about Order Management

Q1. Can you change a segment prior to fulfilling an NDC order? Or do you have to cancel the
entire record and start over?

You must cancel the order and rebook it.

Q2. Can an unused ticket credit be applied to an NDC order?

Not currently. However, this capability is on the Sabre 2023 roadmap.

Q3. Can a traveler profile be used for the NDC booking, so that reporting fields can be added
before ticket issuance?

Yes. Using Sabre Red 360, you can move your profile into your AAA prior to creating an
NDC order and merge it into an existing PNR, or a PNR in-work.

Using the Sabre Offer and Order APIs, you will need to use an ATH token.

Q4. Can reservations containing both NDC air segments and hotel segments be created?

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 Yes. Sabre supports mixed content in the PNR. You can choose to add the NDC content
to a PNR that already has non-NDC segments (e.g., EDIFACT air or hotel), or create a PNR
that contains NDC segments and add other content types later.

Q5. Can I create a PNR reservation with two NDC Order Items (i.e., bookings)? For example,
separate outbound and inbound flights?

No. Currently only one NDC order is permitted per PNR even if the previous order has been
cancelled.

Q6. What is the maximum number of passengers supported in an order?

Currently, Sabre supports up to 9 adult passengers in an order. It’s up to airlines to activate

this functionality.

Q7. Are NDC related changes reflected in PNR history?

Yes. Changes related to the NDC booking are reflected in the PNR and can be reviewed in
Graphical PNR (HISTORY section), or with the *H manual command.

Q8. How can customers see the ticket status for NDC orders (i.e., OPEN/USED/EXCH)?

In Sabre Red 360, you can view the ticket status in the graphical PNR view ticketing section
for an NDC ticket.

Q9. Are air segments listed in chronological order when a PNR contains NDC and traditional
reservations?

Chronological order is determined by the Auto Segment Arrangement TJR update. If this
option is on, then the Trip Summary is listed in chronological order. If this option is off,
then the segments will be listed in the order they are added.

Q10. If a change to the order is performed directly with the carrier, will that change be
reflected on the Sabre Order and PNR?

No, currently changes made by the airline directly will not synch back to the Sabre Order.
However, this capability is on our 2023 roadmap but is dependent on the carrier sending a
message to advise that a change has been made.

Q11. Can elements be added or deleted from the Sabre Order/ PNR?

The ability to add or delete traveler details is dependent on the carrier supporting a specific
transaction.

Q12. Are manual entries allowed to input customer details to a PNR?

Yes, you can add customer details manually to a PNR. However, entries such as SSR OSI
will not transmit to the airline when booking only NDC as the message structure is
different.

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 Q13. How do "Ignore (I)" and "Ignore and Retrieve (IR)" entries work for NDC Orders?

Upon initial Order Creation, if the agent does an "I" or "IR" prior to ending the booking, then
Sabre will cancel the order with the carrier. If the agent does not do an ET within 2 hours
of Order creation, Sabre will send an order cancel.

If an order is cancelled, the segments will be cancelled and the PNR ended. At this time
the "I" or "IR" will work as normal.

Q14. Can passengers be split or divided?

Not currently. This functionality is included on Sabre’s development roadmap.

Q15. Can seats be added after time of booking?

Yes, seats are supported after the booking has been confirmed by the carrier. Currently,
you can retrieve a seat map, assign a free or paid seat, and fulfill if needed. This is
currently available for AA (Pilot), and Qantas. Additional carriers will be added later.
Please contact your Account Team for updates on specific carriers.

Q16. How are prepaid seats booked?

After you create an order, you will need to request a seat map and select a seat.

Q17. Are multiple forms of payment supported?

This is not currently supported by the airlines. You can use one form of payment for the
ticket and a different form of payment for a seat.

Q18. How long are orders kept for once they expired?
Orders are kept for 13 months

Q19. Does Sabre support installment payments for NDC content?

Installment payments are not currently supported. Sabre has yet to work with an airline
that supports this process via their NDC solution.

Q20. What happens if an airline cancels the order pre-fulfillment?

Sabre will receive an OCN (Order Change Fulfilment) message from the airline, which will
drive a synchronization of the airline and Sabre order (itinerary). Sabre will identify that
the order has been cancelled and reflect this change within the Sabre order and PNR
(order will be cancelled). The cancelled itinerary will display within the PNR history.

Questions about Order Fulfillment

Q1. How are NDC bookings fulfilled?

A fulfillment message is generated by the user within the Sabre system (Sabre Red 360
or via our Order Management API), with ticketing performed directly by the airline.

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 Q2. Can agencies track unused tickets?

Not currently. Unused E-ticket tracking is a future roadmap item.

Q3. Are there any limitations if a booking was made in a PCC associated with one IATA
number, but then the NDC order is fulfilled from a PCC associated with a different IATA
number (the 2 PCCs would have branch access)

Yes, they are as not all airlines are allowing/supporting such workflow.

Q4. Why does Sabre send the NDC ticket data to the DQB list when its fulfilled and not
when the agent prefers to manually send it using the DIN entry?

IUR is updated when the airline processes payment and provides ticket to Sabre. This
happens automatically.

Q5. Can seats be assigned after ticketing?

Yes, seats can be assigned after ticketing. However, some airlines do not support
deferred payment for seats for post ticketing orders.

Q6. Is Sabre reporting on NDC fulfilled transactions?

Sabre does not report NDC tickets to ARC/BSP as with traditional EDIFACT ticketing.
Each airline is responsible for reporting.

Q7. How will airlines report NDC fulfilled transactions?

For NDC, airlines can either use neutral ticket stock or the airline's ticket stock. If the
airline uses neutral ticket stock, it is mandatory for the airline to report the transaction to
ARC/BSP.

If the airline is using airline ticket stock, then reporting is optional.

Q8. When NDC tickets are issued how is the information transmitted to the Agency back
office?

At time of ticketing, an IUR message is created and sent to the mid/back office. An
accounting line is added to the associated PNR. All information required in the IUR needs
to be in the associated PNR at time of the NDC order ticketing.

Q9. Do I need to do a DIN for NDC after fulfilling the order and how does it interface to the
back office?

No, DIN is not required following fulfillment, because the IUR is generated at the time of
fulfillment.

Q10. Is Bulk Ticketing supported (where the fare is suppressed from the PAX view)? And if
so, are refunds/voids/exchanges of bulk tickets supported?

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 Not at this time.

Q11. Are NDC transactions reflected within BSP Link reporting?

In an NDC environment Sabre does not provide / report any data to BSP as this is the
role the airline will undertake. Under the conditions whereby an airline is reporting
transactions via BSP, such as fulfilling orders using neutral ticket stock where reporting
is mandatory, or via airline stock where reporting is optional, these transactions will be
reflected within BSP Link. Please contact your airline partners for further clarification /
information.

Questions about Order Servicing

Q1. How will schedule changes be handled?

An airline will send an Order Change Notification (OCN) advising of a schedule change.
Sabre will process this message and update the order and Sabre PNR with the new
itinerary. The Sabre PNR will be placed on queue 13 and the PNR history will show the
cancellation and addition of segments.

Q2. What happens if there is a residual amount after performing a re-shop NDC order and
exchange?

If the amounts of the old ticket and the new ticket generate a residual value, an EMD is
generated upon fulfillment. The EMD will appear in the ticketing section of the GPNR.
This EMD can be used for future travel with the airline. It cannot be refunded or
exchanged against a new ticket.

Q3. Can an exchanged NDC order be voided?

Not currently. This is a capability that is on our 2023 roadmap.

Q4. Can an NDC ticket be exchanged for a regular ticket?

No, this functionality is not currently available.

Q5. What determines the ability to exchange edifact tickets for NDC tickets?

Airline’s policy dictates ticket exchangeability rules.

Q6. What qualifiers can be used for re-shop?

During re-shopping, it is possible to specify cities, departure date and time.

Q7. Can subsequent exchanges be processed?

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 Sabre supports subsequent exchanges, but the number of possible exchanges varies
airline-by-airline. If the maximum number of transactions is reached, then an
informational error will be returned when an exchange is requested.

Q8. If there are 2 ticketed passengers on an order, can one of them be exchanged?

No. The passengers share one order and exchange is currently working for a whole order.

Q9. Are waiver codes during an exchange supported?

Not currently, because the current NDC airlines in products through the Sabre GDS do not
offer such functionality.

Q10. Are refunds allowed for NDC transactions?

Yes, Sabre supports refunds for NDC tickets.

Q11. When an NDC order is refunded, is a refund accounting line added to the PNR?

Currently, a refund accounting line is not added to the Sabre PNR.

Q12. In the case of refunds what happens to the original form of payment?

The original form of payment (FOP) is used to obtain the refund amount.

Q13. Can Orders be voided?

Yes, order void is supported for NDC.

Q14. If there are 2 ticketed passengers on an order, can one of them be voided?

No, as they share one order and void is currently working for whole order.

Q15. What is the void period for NDC? Does the void period vary depending on whether an
airline uses airline ticketing stock or neutral ticketing stock?

Current Void rules apply to NDC as well.

Q16. Can an agent "import" an order created directly with the airline into a Sabre PNR so that
they can then add a hotel/car into that reservation?

No, an NDC Order must be created via Sabre's NDC workflow for that Order to be
reflected within the Sabre PNR.

Q17. Can more than one Order be associated with a PNR? Or is it correct that if an order is
cancelled, a new order cannot be created in that same PNR?
This capability is a consideration for future development. Currently, a PNR will be limited
to a single order.

Q18. If the change to the schedule is not acceptable, do you then have to cancel and rebook?
Yes, at this time. Sabre is starting to work with carriers who support an involuntary
change workflow.

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Q19. If there is a waiver code to get a new schedule at the same fare, the airline has to be
called?
Yes, at this time. Sabre is starting to work with carriers who support an involuntary
change workflow.

Q20. When an NDC order is voided or refunded, is the void or refund information transmitted
to the back office?
The void transaction is transmitted to the back office.

Q21. What scenarios will we see with advanced airline-initiated schedule changes (OCN)?
Cancellations by the carrier, modifications to accountable documents, changes to
ancillary services.

Q22. How are seat re-accommodations supported during a schedule changes?

Please contact your airline partner for clarifications on their specific policies. In 2Q23
Sabre will be expanding its capabilities to receive OCN (Order Change Notification)
messages beyond schedule changes. This ensures the airline and Sabre orders are
synchronized when a change is made to the order by the airline, and a subsequent OCN
message is provided to Sabre from the airline. Until this time, changes made directly to
the order (beyond the itinerary schedule changes) such as seat changes will not be
reflected with the Sabre order and PNR.

Section 4.0: Questions about NDC APIs

Q1. Can I combine NDC content with non-NDC content in the same record?
Yes. NDC content can be combined with air segments from other content sources, as
well as hotel and car rental. The content can be added in any order, although developers
should take into consideration changes to the PNR from external sources (e.g.,
simultaneous changes).

Q2. Will NDC content be added into records as HK segments or are they passive segments?

The status code of an NDC air segment will be reflected as HK (confirmed) in both the
Order and the PNR. However, in the PNR, these segments are not active air segments –
they are considered representational—and functional entries to change this segment do
not apply. Specific NDC Order Management API's must be consumed to service an NDC
segment.

Q3. Are there pre-requisites or conditions on the PNR for Sabre to send the Interface User
Record (IUR) message?

Like existing ticketing functionality, the Order fulfillment process will trigger sending the
IUR. Currently, manually driving an IUR using the InvoiceItineraryLLSRQ API or DIN format
is not possible. Changes may be required within the back-office system to accept NDC
order information. Information may not be complete as it is provided by the airline.

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Q4. Do I always need to pass form of payment (FOP) (credit card / cash) before order
creation? Or can it be done at payment time?

The form of payment (FOP) must be included within the order fulfillment process and is
not stored within the NDC order.

If an agent requires OB Fee information, the credit card vendor code and BIN can be sent
in the pricing request. This is mandatory for some airlines, as the OB fee is stored in the
order and the amount must be accurate when fulfilment is processed.

Q5. How do accounting lines work in this NDC implementation?

An automated accounting line will be generated and added to the PNR for applicable
customers as it is today. The air accounting line is not technically linked to the NDC air
segments, so the only permitted action is deleting the accounting line. Adding manual air
accounting for NDC air segments (via the AddAccountingLineLLSRQ API or via host), is
not restricted at this point but will not invoice at time of end transaction. Accounting lines
at time of refund are not currently added and the information will not be transmitted to
the back/mid office.

Q6. Can I create a Manual Price Quote on an NDC reservation?

NDC air segments in a PNR are not valid for manual pricing. All fare data originates from
the airline. If non-NDC air content is included in the PNR, then a manual PQ may be added
to the PNR. However, the manual PQ will not be updated in the Order. To create a manual
pricing record, a segment select qualifier must be included in an Order to build the
manual PQ that references only the non-NDC air content. The logic described applies to
both the ManualPriceQuoteAddInfoLLSRQ API and the command.

Q7. Can I issue a ticket on an NDC reservation?

The /orders/change API is used to fulfill an NDC reservation. Ticketing commands and
existing APIs (AirTicketLLSRQ or AirTicketRQ) are not valid for PNRs created via the NDC
Order. NDC air segments are not traditional air segments and the existing error that is
returned when air segments are not present will be returned. Errors are returned for any
variation of ticketing commands, including Future Processing (FP) line processing.

Q8. Can I void a fulfilled NDC reservation?

Yes, but note that this can only be accomplished by cancelling the order. Start with
the offers/reshop/cancelOrder request to determine if the ticket is in the void period.
Then, follow up with the orders/cancel request and include the offer ID from the re-shop
response.

Q9. Will the Sabre Sales Report (DQB) reflect NDC reservations?

Yes. NDC documents will be updated and visible on the Enhanced Sales Report (DQB)
which is available via the TKT_TravelAgencyReportsRQ API. The legacy
DailySalesReportLLSRQ API will not reflect this data. Note: The stock-type on the display
will show as XX since no stock-type applies.

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 Q10. How can I display a newly issued NDC ticket?

The /orders/view API returns the latest order and ticket image for NDC reservations. NDC
documents will not be displayed via the ticket display functions or existing display APIs
(eTicketCouponLLSRQ or TKT_ElectronicDocumentServicesRQ). If a display command
includes an NDC document number, an error response will be returned.

Q11. Can I refund an NDC ticket?

Yes, but note that this can only be accomplished by cancelling the order. Start with
the offers/reshop/cancelOrder request to determine if the ticket is in the void period. If it
is not, any penalty fees will be returned in the response, along with the refund amount.
Follow up with the orders/cancel request and include the offer ID from the re-shop
response.

Q12. Can I exchange an NDC ticket?

Yes, exchanges can be performed via the Offer re-shop & Order management APIs.

1. Offers Reshop Shop (obtain reshop offers)

2. Orders Change Exchange (modify itinerary)
3. Orders Change (exchange ticket)

If an NDC document number is included in any Sabre ticket exchange API

(AutomatedExchangesLLSRQ, ExchangeBookingRQ, ExchangeShoppingRQ,
TKT_ExchangeRQ, or AutomatedRefundRQ) or command, an error will be returned.

Q13. Does NDC work with online booking tools (OBTs)?

Yes, the OBT will need to use the Sabre Offer and Order APIs to shop, price, book and
fulfill. For example, Sabre's online booking tool, GetThere, supports booking NDC offers
and utilizes the Sabre Offer and Order APIs to perform these processes.

Q14. Is it possible to issue tickets using mid-office?

Yes, mid-office can issue the ticket. It will need to use the Sabre Order APIs to process
tickets. Sabre's Ticket Express solution supports automated fulfillment of NDC orders
created through Sabre.

Q15. Are Sabre's NDC APIs available in SOAP/XML?

No. Sabre's Offer and Order APIs are available in REST/JSON only.

[End of FAQs]

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