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Netsync Managed Services Collateral

Netsync offers managed services to allow businesses to focus on their core objectives instead of daily IT challenges. Their services include managing the service desk, monitoring systems for alerts, applying software changes, and providing 24/7 support to minimize downtime. By taking over daily IT tasks, Netsync aims to improve security, flexibility, efficiency and innovation for businesses.

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26 views2 pages

Netsync Managed Services Collateral

Netsync offers managed services to allow businesses to focus on their core objectives instead of daily IT challenges. Their services include managing the service desk, monitoring systems for alerts, applying software changes, and providing 24/7 support to minimize downtime. By taking over daily IT tasks, Netsync aims to improve security, flexibility, efficiency and innovation for businesses.

Uploaded by

itsales
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Managed Services

You Focus on Business Initiatives


Netsync will take care of the details

The pace of technology is on an exponential incline, making it almost Benefits of Netsync


impossible to comprehensively manage the future of your IT needs. New Managed Services
advances in networking, data center, security, and collaboration mean
■ Minimize downtime
increased management and vigilance, all of which take you away from your
core objective: day-to-day business. ■ Improve business
continuity
Netsync Managed Services allows you to get back to focusing on your
business objectives. We will take care of the daily challenges with people, ■ Greater efficiency
processes and technology, including service desk support, MACDs, alerts and and productivity
remediation, release and change management, digital labor, and much more.
■ Increased security

More than 50% of businesses identify their top challenge ■ Improved business
flexibility and response
as staying ahead of rapid changes in technology.
■ Increased adoption
Twenty-three percent (23%) emphasized that IT budget of new technology
constraints prevented necessary upgrades that led to
■ Enhanced innovation
network vulnerabilities. Managed Services can not only fix
■ Increase IT service and
problems before you know they exist, but lower IT costs by process automation
as much as 40%.
■ Improved reliability
Netsync leverages people, processes, and technologies to provide the highest
levels of service for our clients. Our expert engineers, service managers,
project managers and compliance teams have years of industry experience For more on Netsync
Managed Services
managing IT environments. Leveraging proven processes and state-of-the-
contact us at
art technologies, Netsync Managed Services can quickly respond to, and [email protected]
remediate, incidents while driving efficiencies. As your business continues and see us online at
to grow to meet the needs of your customers, Netsync Managed Services www.netsync.com/ms
will scales with you, providing peace of mind.
Quick and Efficient Support 24x7x365
Netsync’s NOC is a 24x7x365 facility responsible for monitoring and responding to infrastructure alerts and
events, ensuring optimal network performance and uptime, while delivering quick and efficient support
when outages occur. Netsync’s award-winning support services are built on ITIL framework, that is designed
with a commitment that support is delivered with the best-of-breed people, processes and technologies.
Netsync leverages industry standards on incident, problem and change management. And all are built
with strict SLAs.

The foundation of Netsync’s support services is built with a tiered approach, leveraging engineers ranging
from Levels 1 through 5, with multiple escalation processes. Netsync maintains dual NOCs running in
active/active mode for geographic diversity, and our 24x7x365 Service Desk is responsible for call
handling, triage and call routing.

Service Desk Availability Monitoring Alert Management


24x7x365 access and Customer assets and Alerts validated with
trouble ticketing managed devices monitored proactice, first level
by engineers for alerts support

Problem Management Incident Management MACDs


Incident root causes Remediation of issues with Moves, adds, changes
analyze identifying issues fixes applied and deletions managed

Change Management Release Management Digital Labor


Platform upgrades and Deployment of required Taking on daily tasks
patch management software and hardware to free you to focus on
changes strategic IT initiatives

Netsync is an end-to-end technology solutions consulting company that helps public and private
organizations implement complex IT projects to achieve exceptional outcomes. Our team of engineers
bring tangible business value to every project through our progressive Design, Build, Deliver, and
Manage services methodology, allowing them to tailor solutions for each client based on time, budget
and desired outcome.

As a Cisco Gold, Master Collaboration, Master Networking and Master Security Partner; an HP and
Intel Platinum Partner; and holding certifications and specializations from many of the industry’s leading
technology manufacturers, Netsync has extensive experience performing large-scale implementations
and deploying complex IT solutions for K-12 and higher education institutions, civic organizations,
municipalities, government agencies and corporate clients across several industries, including energy,
healthcare, retail and financial services.

Netsync Corporate HQ Netsync Dallas Netsync Austin


2500 West Loop South 2304 Tarpley Road Netsync San Antonio
Suite 410 Suite 114 Netsync McAllen
Houston, TX 77027 Carrollton, TX 75006 Netsync El Paso
sales.netsync.com
Tel: 713.218.5000 Netsync Long Beach
Fax: 713.664.9964 Netsync Tampa
Netsync Chicago

Learn more about Netsync at netsync.com and on our social channels.

NETSYNC Managed Services | © 2019 NETSYNC. All rights reserved | R2.19.8 [email protected]

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